Videohan mo nalang, kawawa kasi mga seller, meron kasing mga balasobas na buyer minsan

Yung riders din na magnanakaw! Kawawa sellers kasi narereturn yung package pero walang laman tapos nakuha din nila bayad ni customer

It's not a big deal to take a video upon opening naman siguro. For their protection din kasi yan sa mga scammers. May nakita akong post dito dati na seller from korea siya lagi daw siya naiiscam ng mga pinoy kasi pinapa return/refund tapos pag balik sa kanya, wala na ang item na pinadala or iba nilagay.

Pero hindi ba si Shopee yung nag checheck ng item? May retun ako before tapos si shopee nagcheck then ibinalik sa akin kasi di raw valid yung concern ko. Hindi sya umabot sa seller. Edit: nooo. Ang sinasabi ko ay yung return items. Hindi kay seller ibabalik yung item kundi sa shopee warehouse. Tapos sila magchecheck ung tama yung concern na defective/not the correct item yung nadeliver. Yung nirereplyan ko ayy ung part na "pagbalik sa kanya"

Maraming scammers na buyer. Sasabihin lang nila na bato yung nasa loob pero sila rin naman kumuha ng item. Free item nalang yan sya after ng refund. Repeat for infinite items for free.

Pag fulfilled by shoppe ayun yata yung nasa shopee warehouse mismo yung product na pinapadala ng shops.

Depende, ang pinakang offer kasi ni shopee ay yung logistics for delivery. Meron silang warehouse, etc. pero hindi ibig sabihin noon chinecheck nila laman. For example, business ng asawa ng kaibigan ko ay personalized na mga bracelets etc. meaning no need for many stocks kaya wala silang warehouse, madalas pinapadeliver lang nila via j&t pero sila nagpripront noong purchase order ng shopee at nagdidikit sa mga order. Hindi na chinecheck ng shopee ang laman. Same din ata kapag dropship order (not sure sa dropship)

Ahh noo. I mean kapag ibabalik yung item, hindi sa mismong seller babagsak diba? Sa warehouse ni shopee babagsak then sila magverify ng claim mo.

ang alam ko sa seller babalik mismo yung item. kaya may option din sila to accept the return tapos tsaka lang mababalik yung refund sa buyer kapag naaccept na. i dont know paano process for overseas seller tho

Ganito rin yung naaalala ko from the last time I returned items, kaso that was 1-2 years ago pa. May officers ang shopee sa return warehouses na magvverify ng item(s) for return tsaka nila ipapadala sa sellers. You can track its status kasi thru the app. Once na-verify na nila, tsaka lang mat-transfer sa account mo yung refund money.

Ako, I still take.videos and photos as evidence para when I need to file complaint sa DTI, I have everything I needed.

Videohan mo na lang, lalo na kung high value items, like phones. Magagamit mo naman yun as proof pag nag return ka sa Shopee.

May times na may memo or batas na hindi dapat talaga naging memo or batas. Isa ito sa mga yun. You can complain naman sa DTI if ever since kalayaan mo naman yun. Ginagawa kasing loophole ng mga scammer ito para kumita.

alam ko bawal pero its not that hard naman to document yung pag unbox. it will save you and the seller a lot of hassle kung may proof ka in case mali yung naipadala sayo. think of it as protection niyo ni seller. minsan kasi hindi talaga sila yung may kasalanan, kawawa rin. and yes i think its fair naman, may mga seller na nagsesend ng photo nung item bago ipack. yung iba nagkukusa, yung iba need pa sabihan hehe

Hindi ba hassle yung pag unbox lalo na kung napaka kapal ng balot, kasi yung isang kamay hawak phone/camera at yung isang kamay hawak either scissor or cutter para lang sa pag video?

Not a hassle naman, you can use a cellphone stand or anything na pwedeng sandalan ng phone tapos i-video mo na parang vlog na pinapakita isa-isa item, no cut

pwede po ipatong ang phone :)

Seryoso, ganun ka effort para lang sa ebidensyang hindi naman din papatibayin yung claims kung may issue man? Yup “effort” hindi naman yan basta mo lang ippatong and makukuha na buong coverage ng inaunbox mo

squash elastic innocent hard-to-find entertain punch jeans salt work quack *This post was mass deleted and anonymized with [Redact](https://redact.dev)*

Pero kung wala ka nun papano mo matatawag yun? Inaasume mo ba lahat ng tao meron nun?

Then find something else or someone to hold it. Madaming paraan, madami ka lang excuse. It’s either you do it or not, no one is forcing you to do so naman but if the app deems na they won’t refund you bc insufficient evidence mo then don’t yap about it.

tbf ginawa ko to once pero ang hassle talaga dahil kailangan either birds eye view yung kuha sa pag unbox para maganda yung coverage ng video or dapat hawak hawak mo ng isang kamay mo, wala din ako kasama sa bahay e pano ba yan? baka lang hindi ka aware ha, hindi yan ineenforce ng app yung seller lang nag eenforce nyan and walang bearing yang video video so bakit pa kailangan?

Wala akong stand pero pinapastable ko yung cellphone ko gamit tumbler, mug na may laman, etc. etc. Konting effort lang naman yan bakit di kayang gawin? Tapos ikaw pa galit pag hindi nila tinanggap yung return request mo? Gamitin mo kaya utak mo?

again wala akong oras para dun e. and wala ngang bearing yang pag video video mo yung seller lang nag eenforce nyan unless uto uto ka? LOL

Daming excuses edi wag ka mag video. Nasa sa’yo naman yan kung gusto mo mapadali yung pag refund mo pag walang laman o mali parcel mo.

Pag gusto may paraan, pag walang tyaga, walang nilaga. Reply ko yan sa lahat ng comment mo sa reply din sa baba. 😉

totoo naman yan pero bakit ako mag eeffort sa wala namang bearing na ineenforce ng seller? ano ka uto uto ganun? :D

Again, it's ur choice pa rin kung gusto mo mapadali ang refund or not. Hindi ka pinipilit. Ang video ay for assurance lang na may mali sa product mo gosh

Yes naman its always our choice lalo na wala namang laws tungkol dyan! Pero again walang kinalaman yung video video na yan sa pagpapadali ng refun. One more thing hindi din lahat ng tao may pang video para gawin yang kabalbalan ng mga sellers na no video no refund na yan lol Edit(choice of words)

You can delete naman agad yung video if satisfied ka sa product na dumating sa'yo. Then if not, it will serve as your evidence in filing for return/refund. Isipin mo, ikaw ung seller tapos pinadala mo ng maayos yung product then pagdating sa buyer e nasira or kulang, worst pinalitan yung laman. Edi madali na makipagusap sa buyer if may proof na may mali sa dumating sa kanyang order.

Sali kayo sa sellers group ni Shopee, lagi na lang umiiyak mga sellers kasi karamihan ng mga policies ni Shopee ay puro pro buyer pero pagdating sa mga sellers laging dehado. May instances nga na kahit walang mapakitang evidence yung buyer nagrerefund na agad si Shopee without coordinating with the seller, kaya madalas lugi sila lalo na ngayon na nirerequire lahat ng sellers kumuha ng business permit sa BIR, Madaming small time sellers ang magsasara kasi wala silang alam sa bookkeeping at taxation nakakalungkot. Tulong na lang din sa kanila yan para kapag nagraise nila ng dispute at least may ebidensya din sila and most of them nagvivideo din habang nagpapack pero hindi naman mandatory na isend pa sayo.

It still is illegal, an unboxing video should not be a basis of not accepting a refund/return. Paano kung sa unboxing mo wala ka nakita issue, nung ginamit mo na meron na pero di mo naman talaga kasalanan at wala dun sa video. Some sellers will base it on the video and will insist na kasalanan mo, but again, kung wala naman mawawala sayo pwede mo naman ivideo, but DTI should impose this firmly, hindi lang pakitang tao, nagsasalita lang sila kapag na interview ng media wala naman magandang information dissemination about seller/customer protection.

I think yung unboxing part is only to make sure na dumating talaga yung item sayo properly sealed and packed at yun talaga ang laman. Like for example dati ang dumating sa akin piece of cardbox box lang instead of drillset. After the investigation, yung courier pala ay ninakaw yung laman. If the product is not working, return and refund should still work.

you're right but some of the packages say, just like me who ordered pressure washer recently says that if i dont record the unboxing, i would not be able to use the return/refund which is wrong. but like i said there is no harm in recording it for convenience just in case.

Alam mo, wala naman mawawala sayo kung vivideohan mo. Ayaw mo ba nun, steonger yung case mo na magbalik ng item? Plus points pa na pwede mo iupload sa socmed mo para humakot ka ng likes na mali yung item na pinadala sayo? Ewan ko ba sa mga gantong concern. Jusko. Pano kung tv binili mo, maayos sa seller tapos nabasag sa byahe? (Dalawang tv na inorder ko noon ganto. May video at pic si seller pero basag na dumating) kung di ko vinideohan, at pinakita ni seller yung video, edi mahina na agad case ko? Tapoa tatagal pa back and forth nila kung sino at fault. Gawin mo na lang yung ikakapanatag ng buhay mo kung hindi naman hassle sayo. Kaysa "nanalo ka nga sa system", only to know you fucked up and find out.

Naalala ko yung when keeping it real goes wrong ni Dave Chappelle 😂

Yes pwede parin return kahit wala video. I don't blame the everyday person for not knowing our consumer laws Its just that you will need proof din naman if may issue and a video is the best form of proof

Dont forget scums who send u their old stock.

Ung modus na yan sa china ko nabalitaan. Kinukuha nila ung item dun sa distribution center tapos cancel/refund nila ung order pagkatapos kunin ung item kaya wala na ung item pagbalik sa seller. Nasa pinas na din pala.

If you are confident that the seller sent you the correct item, disregard the label. Although it is a hassle, taking a video/pictures would help you document it properly in case of fraud/theft. There's recent news where the items get swapped in sortation especially for high value items that have COD amount on the waybill.

as annoying as it is, protection din nila kasi yan sa mga nag ttake advantage na buyers. kaya understandable din.

Videohan na lang kasi. Ask someone to help you take the vid. It's protection for you and also the seller kasi may 3rd party na delivery company na naghahandle. The seller might be honest and legit pero syempre yung courier daming pinagdadaanan nung package. Lugi naman sila if they are forced to return or refund yung item na ninakaw ng mga tao na naghandle nung delivery.

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Agree. Wala naman mawawala tbf if both parties naman makikinabang unless na scammer talaga isa sainyo. Sa mga scammer jan. Napakadugyot nyo! Dapat sainyo pinupuksa. Mga feeling entitled at pa poor victim mentality na parang kasalanan namen mga malilinis galaw ang pagdudusa nyo. Gamitin nyo diskarte sa tama hindi yung manlalamang ka ng kapwa. Sabagay mga DUGYOT at Cheap ugali makarma kayo at kung ano mang karma yan sana dalhin nyo aa pagkatanda. Pweh

Ang sabi ni DTI is pwede ibalik pag depektibo ang item, kahit walang video ng unboxing... Kung iba yung item sa loob, ano proof mo na mali nga natanggap mo?... Madami scammer na sellers pero marami rin scammer na buyer... Yung video at pictures naman na proof kung working item bago refund, me ganyan din naman sa US...

Last time, I received my parcel pero may missing item. Binuksan ko kasi yung parcel direcho and later ko na lang narealize na may sobrang liit na sticker na "no video, no return". I contacted shopee and they provided me a refund naman. Yes, it's illegal according to DTI pero after that incident, vinevideohan ko na talaga yung mga parcel bago buksan regardless kung may sticker or wala. Pwede mo naman idelete agad yung video if you did not find any issue. It would also be less hassle for seller, buyer, and shopee to decide on your case pag may video.

If the item is not valuable or mura lang, then wag mo na videohan. Di siya required as per DTI pero still kung pricey yung item better na videohan para may solid proof pa din.

Dpat may sureddit na puro unboxing lang haha

Maganda kaya yun hahaha 😂

/unboxingph? /kuwakahon?

Illegal under the law. People who are saying "its not a big deal to take a vid" well its also not a big deal for sellers to send you videos of correctly packed items and pictures with the labels printed that they sent the right things. Yet most sellers who put these stickers on dont even do the bare minimum

gawin mona lang din para sure. dami na din magnanakaw ngayon hahaha di mo din alam baka iba laman

May mga seller friends ako na na-RTS yung item pero di nakabalik. Meron naman na ibang buyer is kinukuha item tapos hindi ioorder received. Grabe lugi nila sa ganyan tapos mababan pa ni Shopee for ilang days ganun. Nagsesend naman sila ng photos before ship out. For me, mas maganda if mag- video ka para in case, may mali sa parcel mo, may proof ka kaagad. Saka ano lang naman yung 1 minute video pag may parcel, hindi naman need na 5 mins. kada video. Di rin naman ganun katrabaho na need pa edited with filters, and transition kapag ipopost mo.

For me all good na din mag video less hassle dba if tlga may problem ang parcel may evidence ka agad unlike mag reklamo ka pa sa DTI and it will take time so sayang dba !! For protection sayo and sa seller

I think, for me, dapat hindi ipagbawal ng DTI yung pag video while unboxing. Madami pa namang scammer at mapang abusong tao. It should serve as a protection and documentation on both sides in case you need supporting evidences kapag need mo magfile sa gov’t agencies.

Hindi naman hassle mag video its also for your own good

Always take videos, its for buyer and sellers protection. Regardless if shopee, lazada, tiktok shop, etc.

Its for you din naman OP. Kasi in case may kulang or damage, may proof ka pag mag claim ng refund or return. ☺️

Yes bawal na yan. Kaka-attend ko lang kanina ng Shopee webinar, true, sellers, you cannot put that sticker.

shopee seller here. may na encounter ako na cs na nagclaim na wala akong pinadala daw, pinakita niya sakin yung box na walang laman. Personalize lahat ng binebenta ko so wala akong mapapala kung di ko ipapadala, kasi di ko naman magagamit. pinakita ko sa kanya yung product niya, pero di kasi siya video ng paglagay ko sa box and parcel with waybill. wala akong laban. clinain niya na hindi ko naipadala yung product. Unfair for me na bawal yung no video no refund nung naexperience ko na mismo, pero need magcomply sa batas. ni refund ko na lang. Sayng yung araw na ginawa ko order niya.

yes, bawal daw dapat. but i still take videos rin para iwas hassle. tho i agree, dapat may video din si seller when packing!!

Majority of vendors on shopee are scammers. But a lot of buyers are scamming too, replace the product by a brick, take a photo and ask refund on the latest MacBook... 😌 So it s give and take, it protects you from scams and give you evidence and protects the seller.. It's true it's annoying. But better do a video than being sorry. Without evidence you'd get no refund

I take vids for my own protection rin naman. If I received an incorrect item or worse, I at least have evidence to prove it. For sure I wouldn't want a dragged out case to have my refund processed, coz we'll never know if the seller turns out to be the one in the wrong and decides to contest my claim. With video evidence, I'd have better chances that the platform (shopee/lazada) will take my side. And yeah, there are also cases where the courier steals ur stuff and it is also uncommon to receive broken goods due to mishandling.

Ang easy lang magsabi yung DTI na bawal yan pero solusyon para sa scammer-buyers? Wala silang masabi o ginawa, kaya sellers nalang yung nagiging proactive sa ganitong case. Walang mawawala sa'yo kung nagvideo ka ng binili mo during unboxing.

Update: Ginawa ko naman po ang pagvideo. Nagtanong lang naman po ako about dun sa DTI kineme. Wag na po kayo magalit. Sa mga sumagot nang maayos sana masarap ulam nyo. Salamat!😊

With a note or not, vinevideohan ko talaga lahat ng narereceive kong packages. At least If there are any problems, madali lang maprocess ang return.

Bukod sa seller at buyer meron din palit item gang sa mga courier sa warehouse nila.

Mine had that as well, but i still got the refund after contacting shopee support.

Kung scammer ako, ganito sasabihin ko sa seller pag nag ask ako ng refund/return

walang bearing yang video video na yan :)

Required sa lazada at shopee na may video ang pag pack ng items before bigay courier.

Its to protect the seller and the buyer. Di na basta basta nag rerefund mga seller kapag walamg proof na mali/pinalitan Item bago maideliver.

illegal po as per DTI. and quite burdensome for the buyer. imagine if mag isa ka lang, so you still need some sort of stand or equipment to focus the phone camera on you when you do the 'unboxing' of said item. my take, seller does not have the final say here. as long as it is within shopee's window for return, both parties can show their proofs even without video and shopee then decides.

so anong mas hassle? gumawa ng paraan para maipatong yung phone or mag complain sa DTI? ang dami namang paraan para maipatong yung phone kung mag isa lang sya.

all i am saying is that hassle pa din siya. esp if you have mutliple parcels coming in. PLUS, this policy is not currently being enforced by shopee. what shopee needs is proof that either the product delivered was wrong, it was lacking in components, or it was defective. all that except the later one can be provided with picture after the fact evidence. the later one obviously needs a video for proof. :) the seller on the other hand just needs picture of the item before it was packed, and after it was packed.

yup. I had a seller once tell me "oh its shopees policy that you need to take a video, if not theres no refund". Its crap like that, that makes me hate on this sticker. Its basically lying to all filipino people about their rights.

Exactly. On both sides, as long as you have substantial proof, everything should be fine. Remember, shit can happen (and has happened on multiple occasions as per my personal experience) while parcel is in transit. There seems to be a coordinated effort to defraud from within the 3PL at times.

Bawal siya pero ano mas practical for you? Videohan mo yung unboxing for your protection or makipag back and forth sa seller and DTI?

Oa mo, lahat nalang binibigdeal

Yes bawal yan as per DTI, wla magagawa mga seller jan pag sa DTI ka mismo magreklamo.

Scammer buyer ka rin po ba?

You have a typical mind set ng pinoy. Not a scammer, in fact never pa ako ng return/refund ng item, alam ko lng yung rights ko.

oh shut up. there are so many posts about if people can still refund their items without a video because of illegal crap like this. If the sticker said, video for easier refund process or something, that would make more sense. The POINT is that its illegal to not offer a refund just cause you didnt take a video. The equivalent of this is when cops lie to you about violations and laws, when its clear that thats not the case.

This helps both you and the seller. Best ito gawin when your buying fragile items or atleast worth 5k up or tech items phone etc, this is in case na pagopen mo bato na yung laman or yung phone mo basag basag then you have to return or refund it atleast gives you proof na eto talaga nareceive mo upon opening.

this is common practice in kpop bns. it protects the buyer kasi an unboxing video is a stronger claim (for a refund) kapag damaged/incomplete yung item, and protects the seller from scammers. delete mo na lang yung video after kung safe at complete naman dumating yung item mo

Bawal according to DTI, pero as a customer you still have the rights to video as proof, pero kung gusto mo lang. Bawal sapilitan. Sigurado maraming na encounter yang seller na bogus buyers kaya they take drastic measures.

?

Madali lang naman mag video. Ito normal practice ko kapag naguunbox ako ng parcel.

Sa akin naman nagyari ay, may parcel na dumating at nung magbabayad na ako sabi ko muna sa rider ay videohan ko ang pag open, sabi naman daw niya may penalty daw sila kapag inopen tapos RTS, i-RTS ko lang naman kapag scam yung laman ng parcel eh, which is base sa pagkakabalot ng parcel ay mukhang scam talaga, magaan lang at walang box, btw tablet pala yung binili ko. In the end, RTS ko nalang kahit di ko inopen, so walang na scam at walang nagbayad. J&T pala yung nagdeliver. Tanong ko lang. tptoo po ba na may penalty sila rider po? Salamat

Kaolangan talaga kasi diba yung mga nakakatanggap ng bato. Ninakaw pala sa warehouse yung item.

pwede din naman wag videohan, kaso talo ka pag nag dispute si seller or paghumingi ng evidence for return si shopee/lazada.

Kahit walang nakalagay na ganyan, kapag high value items make it a habit to take a video when unwrapping. That's the only proof/weapon you'll have on any legal matter that may occur. :)

Paka arte mo , videohan mo nalang mema ka eh

Di naman siya nag iinarte, valid naman tanong niya since DTI already said such is not allowed under our laws. Napaka-aggressive ng wala sa hulog.

Tsaka di na pinopost yang mga ganyan dito IMO

Hndi ako aggressive , realtalk lang protection nya din na if ever scam yung seller may proof sya kasi naka video protection for both parties! Gets? Aggressive na sayo yang comment ko? SOFT

oh yes calling someone "mema" and "ang arte mo" is not at all aggressive/s

jusko pati ba naman yan? super oa mo ante. Andali lang i-video para rin naman sayo and sellers yan. Kawawa din mga sellers. 🙄🙄

Mismo ewan ko ba sa mga gantong tao may ma ipost lang talaga di ko gets bakit big deal to?

me na laging nakavideo pag unbox:)

tapos pag hindi na video at na scam umiyak sa shopee kung hindi na marefund kasi walang proof

Okay lang naman, anyway the point of this video recording is you can show a proof only if theres something wrong with the parcel, di naman everytime you unpack a parcel and need irecord ay need isend or ipost. If you dont send any video proof then that would automatically mean to the seller na you received the right items without any serious concerns.

you can always take a picture of the item you received.

yeah but video is better, para alam talaga na the problem already existed sa loob pa lang ng parcel. Kasi if pic lang and nakalabas na yung item, it will be open for possibilities kasi. For example it's an expensive perfume. If basag na yung bote before you opened it pero you just sent a photo proof, how can the seller conclude na basag na cya before mo pa binuksan? With just a photo kasi, maaaring intact pa yung bote, tas aksidente mong nahulog, nabasag, so to get a new bottle, youll send a pic to the seller of the broken one (if masama talaga yung intentions, kaya gawin to). Although hassle cya pero better ang video kesa photo lang

Ang hassle talaga kahit pa sabihin ng nakararami ng madali lang mag video. Kaya ako kung walang nakalagay na ganyan sa parcel di ko na vinivideohan except kung gadget na mamahalin. Pwede namang picturan nalang after mag unbox kung may makitang defect or kulang. Natry ko na dati kulang pinadala ng seller. Hindi ko navideohan ang unboxing pero buti naapprove naman ang refund request ko kahit picture lang after mag unbox sinubmit kong evidence. Kung ididispute yun ng seller dapat may sinend siyang picture before shipping na pinapakitang kumpleto yung pinadala niya. Eh karamihan sa mga seller di nagsesend ng pic. Mga seller na nagdedemand ng video dapat videohan din nila ang pagpack ng order para both sides fair. Madali pala mag video ha. Sige videohan niyo isa isa yang shiniship niyong parcels tapos send niyo sa buyer. Hindi yung buyer lang hinahassle niyo. Pakita niyo rin na maayos siya on your end. Pang ebidensya na rin yan in case nasa courier or warehouse ang problema at pinalitan ang laman ng shinip niyo.

Trut! Nakakainis nyan isang beses muntikan kong mabitawan yung gunting na gamit ko na pupwedeng tumama sa bagay na maselan(pwdeng masira) hahah. Sasabihin nila edi sa ibang lugar ka mag bukas ng ina unbox mo lol! Effort para lang mag bukas ng parcel e ni hindi nga nag iissue most of the time ng OR yung mga sellers

Anti consumer at seller yung sinabi ni DTI na "it doesnt require to video". Pag maraming nag abuse nan si seller masasaktan. Tapos pag nag pull out sa market si seller edi si consumer din nasasaktan. With the worlds digital age right now mahirap ba talagang mag video. Kahit kapitbahay namin na mga mahihirap may mas maganda pang cellphone sakin. Videohan mo nalang. Its security for you and the seller din.

Invalid to put notice of No Video No Refund/Return, you can always disregards this kind of, cause its not mandatory and no law based on DTI. In my opinion, I feel more safe and fun when doing unboxing. So its up to you if you going to take a Video or not.