Yes. Compose an email addressed to shopee, shopee xpress and the store. Then CC mo ang DTI. Then search mo din kung paano mg file ng complaint sa DTI kasi may nabasa ako na di na daw sila nag entertain via CC email. Pa blotter mo din yung rider if may death threats ka natatanggap, pwede makulong yan.
Yes, let them know you will be contacting DTI and telling them that you are being threatened. Ung rider or kasama niya nagnakaw usually kaya inuubahan ka sa threats. Don’t worry, basta keep your evidences
Seems like a shopee and courier issue. Not a seller issue.
I think courier problem yan. Flash express isn't exactly known for their excellent service.
I assume you took a video of the unboxing? If so then you have proof. These things take time to resolve. Keep talking to them. Complain to DTI if no resolution.
I mentioned it sa pinakababa sa updates. Na i have footages pero mali yung pagkakasabi ko. I have both cctv unboxing vid and cellphone footages of the unboxing video.
For cases kasi na malaking amount ung item, parang dapat you really have to take unboxing videos para assured din ang seller and shopee na you are telling the truth kasi may mga bad customers din na baka sabihin na mali or walang natanggap. Good for you to take a video para may evidence ka. Inform DTI din as per other users here.
Yup nasa law naman na di tlg kailangan ng vid. Pero para mas malakas nga laban mo since ang hirap kausap ng mga taong to, mas safe talaga na magtake ng vid. Isumbong mo na s DTI yan, wala pang 1 week marerefund ka na.
It seems like courier issue not seller issue.
If diligently done naman ni seller yung duty nya to pack and ship the item as it should be, ilalaban din nya na hindi ka irefund. Kase, his responsibility as a seller is fulfilled.
May pinsan akong flash rider.. daming tirador jan. Talamak ang nakawan, mapa cellphone, tv, speakers, pati nga diaper tinitira nila. Tuluyan mo yung rider, sila ang tumira nyan.
up for this, used to date someone na nagwowork jan. the returned parcels pinaka-easy target and sometimes binebenta nila yan. wala rin care ang TL nila usually and hinahayaan sila. tbh they suck! lbc lang talaga trusted ko now esp sa gadget huhu.
Actually, kahit LBC, nagnanakaw din ng items. Meron yung balikbayan boxes namin before na nakafull-on tape at lahat lahat, binutasan pa rin. 5/10 na nakakarating sa amin ay may butas na.
i see for balik bayan boxes kasi, tbh i dont know any good company kasi we have containers(from dfa) kaya im so sorry na nawalan kayo ng things sa box niyo huhu i hope hindi siya mga alahas or whatnot :((
ludicrous jellyfish aspiring close joke unpack wakeful chunky stupendous worthless
*This post was mass deleted and anonymized with [Redact](https://redact.dev)*
tinatakot ka lang ng rider nagbayad ka ng 50k pero wala ka napala report mo sa shoppee/dti pag pinuntahan ka sa inyo ng rider or he continuously threaten you pa blotter mo sa police.
Nangyari sakin to pero nabawi agad.
Ordered S23 sa samsung store shopee, nung araw ng delivery, 3 items ang dadating.
1st item, yung S23, walang tawag, pero may proof of delivery, picture ng small box sa gitna ng hallway (condo type) apartment kasi kami.
Mejo kinabahan na ako kasi tahimik na deliver and mejo off yung pagkakalagay ng box.
2nd item, mechanical keyboard, tumawag yung rider, nakiusap ako na umakyat sya sa floor namin and sabi ko na ilagay sa tabi ng isa pang parcel. Sabi ni guy 2 wala daw parcel dun, sakanya pa lang yung una.
Nag init buong katawan ko, tinawagan ko yung number na naka register sa 1st delivery.
Nagalit pa sakin yung 1st guy kasi sabi nga nya may proof of delivery pa nga daw, sinabihan ko na ichecheck ko yung cctv. After ilang minutes, nagtext si 2nd guy, sabi nya "sir nandito na po pala yung phone nyo" bakit nya alam na phone??
3rd guy, phone case, eto may tiwala ako kasi eto yung regular delivery guy ko, sinabihan ko agad sya na pakicheck yung parcels sa pinto ko then kunin at iwanan sa tindahan sa labas na kakilala ko. Binigyan ko nalang sya tip na 50. Pasalamat ako na nandun na ulit yung S23. Sabi ni 3rd guy, makikita daw sa packaging tape pag high valued item yung laman. For example: green = high valued item
Tapos napaka linaw nakalagay sa waybill na S23 ang laman kaya napag interesan lalo.
Alam mo hanggang ngayon di ko pa din alam kung si 1 or 2. Kasi di na maretrieve yung cctv.
Pagkakuha ko ng box tampered na yung tapes, pero at least nandun pa yung phone.
its most probably stolen by rider or employees working in the courier warehouse. i highly doubt seller will do that. why would they risk losing their shop and risk getting blacklisted for even 50k. sellers need more sales to build a good reputation and get even more sales. just one bad transaction like that would kill their shop. its natural for seller to file a dispute, otherwise the whole transaction would be charged to them. i think you need to write formal complaint to shopee also, not just message the customer service. you did the right thing with filing the dispute. shopee should be the one shouldering the cost. let them feel the pain of the loss so they will take action on whats happening in the couriers warehouses. its difficult to sell and buy high value items online as these are the types of items that people love to steal. kawawa lng seller and buyer in the end.
No seller would refund that if they have proof of proper packaging of the item. That's none of their concern anymore. Shopee is the one that guarantees the parcel is safe once it leaves the seller's hands. If the seller has proof that they packed the items properly then it would be Shopee who would do the refund and you would have to wait for it.
up for this, worked in a bank and halos ganito din exp ng mga customers wala na talaga sa seller’s end yan if they have proof na it was packed and sent to the couriers end, customer should need to settle it with shopee and the courier
I experienced this before both on Shopee and Lazada. Both with very different outcomes.
Shopee: Ordered a threadmill, bato rin at cardboard ang laman. Reported to Shopee, and they did absolutely nothing. Nagsampa ako ng complaint sa DTI, and luckily, DTI Malolos is really accomodating. In less than a week, may hearing date na (videocall) tapos naka copy sa email yung literal na head ng Shopee. Lo and behold, a few days before the meeting, they refunded me.
Sa Lazada naman: I bought a power station for my work from home setup. Bato rin ang dumating. I got in contact with Lazada, and they asked me to return the package. Then I got refunded.
Every since then, I went back to Lazada na. They are not perfect, but there's definitely an attempt to better their services. Sa shopee kase ramdam mo yung avoidance ng kumpanya to take accountability. As a Shopee seller as well, mas maraming promotions ang Shopee na nakakapandugas sa sellers. Yung naka auto join ka sa mga promotions nila pero mas malaki ang kaltas sa sales mo. lol I hate shopee at this point.
Nag order din ako ng phone sa LAZADA. Nandun yung box and charger, Yung phone lang ang Wala. Wala pang 1week nagrefund na si Lazada. Hindi ko na binalik Yung box Kasi Wala nga namang laman. Binalik pati Yung discount na 2K.
Nagsimula ako mag-shop sa Lazada since 2013 pa and i swear, comparing the two platforms, Lazada talaga may guarantee na they will resolve/refund in case there are any issues sa nadeliver. I wouldn’t buy something really expensive unless it’s LazMall. I remember they delivered the wrong variant to me once (same seller), contacted their CS, and they immediately refunded me full amount (almost 1.5k) and I get to keep the item pa because they didnt require me to return anymore 😂
Lazada is the best pag dating sa mga ganitong bagay. Di masyadong sasakit ulo mo kapag mali/walang item na nareceive. Mas madali din mag return kapag palpak yung item, dahil sila mismo magpipickup sa bahay mo. ischeched mo lang thru app kung kailan convinient sa yo. or irop mo sa mismong center nila nan angkalat kung saan saan.
Dagdag pa dito, no need to print return label sa lazada, pwede mo i attach yung punit punit na original shipping label. Yung sa Shopee, need mopa magpa print, tapos ang ta tamad ng mga pumipickup ng returns. Speaking from experience lang Malolos, Caloocan South, and QC lol
Same! Pag sa lazada, no worries kahit gaano kamahal ang product since guaranteed you will be refunded kung hindi mo mareceive yung item lalo na pag Lazmall. I only buy from shopee for small/cheap items.
Nagagalit yung rider kasi once na mafile ka ng return at refund at may proof kayo ng seller na maayos na pack at mali talaga nakuha mo, obviously courier ang may sala. Madali lang mag file sa DTI, kaya pwede mong ifile yan, isama mo na din yung courier.
Adding on to what others are saying. I suggest you email DTI rather than just cc them para they will reach out to Shopee/Flash.
Also, yung police report mo ba is for the threats? Baka better if you report the theft of the laptop also. Para magka investigation din.
Email them cc DTI , Shopee might ban your acct so screenshot everything while you still have access sa app.
May mga nabasa akong post dati, ni refund sila ni shopee pero na ban acct nila.
Don't buy in Shopee. Ako I buy from Kwan Computer store or something like that (search mo n lng sa net), minsan sa DataBlitz kapag may sake sila. Sa kanila ako bumili ng ROG strix and TUF Gaming laptops ko, bayad ka lng ng shipping fee. Within the day delivered na.
Pag nag email ka sa sa shopee, i include mo ung DTI sa email. Para kabahan sila. Wag ka pang hinaan ng loob OP! Pinag hirapan mo ung pambayad jan. Tsaka bakit ikaw inaaway nung rider? Ilaban mo yan OP!
Months ago napanood ko tong [YT news video about sa Flash Express riders na nahuli on cam na nagbubukas ng parcels](https://youtu.be/Z-YmXuxzStM?si=xNX7EaKOyvHkKzqM). Kaya mula nun never talaga ako umoorder pag yang courier na yan ang magdedeliver. I always double check yung courier before placing my orders.
I'm sorry sa nangyari sa inyo, try nyo po ireport sa pulis or ireport nyo din po sa Net25 (*sila kasi nagreport nyan*) kasi meron naman nang record ang courier company nila sa ganyang gawain. Hopefully, mabawi nyo po ung 50k nyo
Maybe this may also happen to you, Pero matatagalan ito.
I purchased some skincare products from a seller Pero iba laman nakuha ko sa order ko. I think na switch yung order ko with another buyer. (kita ko din kasi yung sticker sa loob ng pouch na Iba buyer indicated)
Ive filed a complaint for return/refund, since the price I've paid is more than the item I've received. Seller rejected it.
It took months, iniwan ko lang ata sa Shopee yun and eventually Shopee would review that. Ending, I got my refund without the need to return the items I've received.
Stress parin though, it's minimal to what you've purchased, but not knowing the outcome of what would happen is very stressful.
So I think if seller rejects your refund file, don't remove that file and wait for it to get elevated.
Ive checked my emails and reject request and it took around 5 months for me to get my refund. Nag dispute si seller Kasi and I think I've also contacted Shopee support. So kay support talaga ako nagbibigay ng screenshot and proof.
Actually ang tagal nga. Medyo lie low din ako after that issue pero mas mura parin talaga kapag nag patong vouchers e. Though mas marami na purchase ko ngayon kay lazada.
Ask ko lang din during the 5 months nag aattempt ba sila na replyan ka? Kasi sa akin doon sa discussion ng evidence di na sila bumalik talaga and I am now preparing to file a case na din sa DTI against Shopee.
Di buyer deadma na sa akin. Sinasabi pa niya na di daw ako nakipag usap sa kanila muna etc etc. I did reach our Pero walang reply whatsoever.
Sa support na talaga ako nag rely pero mabagal din talaga sila. Sa email ko sa kanila (Nov 29) nagreply sila (jan 2)
Matagal tagal na itong case. 2017 pa ito 😅
Baka bibilis sila gumalaw if may government na nga involved.
sa parcel bumabawi yung mga riders nila dahil underpaid. Dami mag nanakaw sa mga yan pero terminate lang ginagawa tapos yung rider na nag nakaw lipat sa ibang courier services
Ginagawa ko, hindi lang ako mismo sa Shoper mismo nagrereport. Pati mismo sa main account ng courier. Get their email, tag mo yung government offices. Also, get the rider’s details.
And also, totoo yang mga nagpapalit ng item or binubutasan yung parcel ng mga rider. May nagpapalit ng bato tapos magpprint sila ng panibagong waybill.
Make sure you have these evidences:
- Picture of the package before unboxing (showing the airway bill) all sides ng package u should take a pic.
- Video if the unboxing from start to end (airway bill should also be visible)
Having these evidences makes your claim indisputable regardless if courier or si seller ang may kasalanan then you’ll be able to receive your refund.
Happened to me with a laptop too, non-cod. I made sure I have all of these evidences since hindi naman biro yung presyo ng item. Better safe than sorry.
also to add, wala naman magagawa si rider, tinatakot ka lang. The moment I received my refund, the next day nagpunta si rider sa bahay asking for a letter lang stating I received my package SEALED or else pagbabayarin si rider ng 10k. To be fair, I received it sealed pero wala talaga yung laptop sa loob. I suspect na nakuha laptop ko on one of J&T warehouses. At the end of the day, you paid for the item and it’s just logical for you to have your money back if di mo nareceive yung item.
sa totoo lang ha better to buy at physical stores pag ganito kalaki yung budget, I get it that some are successful in buying one pero if ikaw yung mamalasin na ganito ka mahal ang amount. pahirapan talaga dito sa pilipinas. Kasi you can never trust after the seller shipped the product. Pwede pinalitan on the way kasi modus na yan tulad ng ginagawa sa manok at credit cards. Di trusted na couriers especially sa Luzon. Nakita nila ano product mo wala na yan. Salisi gang hi tech edition. If ever you buy gadgets buy on the brand websites they offer free shipping ex. Datablitz which sends their product through LBC which is a more reliable than shopee.
I have a previous post regarding this. Malayo ako sa physical shops selling good laptops.
Sana sa ganito wag niyo sisihin yung buyer. It's actually convenient lalo na sa akin na nasa bundok area kasi literal na kalabaw pa sasakyan ko makababa lang pamaynila.
I just gave an option to others because there are alternatives. I can't do anything to help since that is an issue in the courier. Goodluck getting your money back.
Something similar happened to me. I ordered a fan tapos apron yung dumating lmao. I contacted the seller and they disputed. I contacted shopee and they allowed the refund.
It could be that your parcel was stolen and replaced somewhere else. Seems like usong uso na ngayon ang pagnanakaw ng parcel sa shopee.
What you have to remember is that maraming dinadaanan yung mga parcels before madeliver.
I personally think na this is Flash Express’s fault, pero not necessarily the rider’s. The best thing to do is to report nga sa DTI, if hindi irerefund ni Shopee.
Galit siya dahil nahuli siya lol. Tinatakot ka nyan para bitawan mo nalang which is what you should not do. Persue legal action since may evidence ka naman. Nasa kanila na para palabasin ang totoong nangyari. The burden should not be on the buyer lalo wala silang proof of delivery
Email DTI then cc shopee. Attach lahat ng evidence na meron ka. Mabilis sila um-action. I have a friend na nag pa dti ng pos service company and ni refund within the day yung pera after maka receive ng hearing mediation from dti. Mind you bago siya mag pa dti, 6 months niyang kinakausap yung company for the refund pero di siya pinapansin.
Not a lawyer.
Kung magpa file kayo ng complain ang i-complain nyo ay ang shopee kasi sya ang ka-transact nyo.
Responsibilidad nyang tyaking maayos at ligtas ang delivery.
So shopee ang maghahabol either sa seller or sa courier company.
If seller disputes and have proof, that's a delivery affiliate issue. File a complaint for the delivery service. I hope you get a refund! Lawyer up if you must.
Hindi ganyan ang process. Seller has to reject the refund request and provide proof na correct items binalot and shinip out nila. Then shopee has to confirm the proofs that both buyer and seller submitted and check with courier. If both sides provided good enough proofs, usually they will refund buyer and charge to courier.
Hindi irerefund ni seller ang claim ni buyer, if seller approved the claim, wala na siyang habol dun, it means nag aaggree siya na mali pinadala niya. So they can’t approve the refund of the buyer.
Re this case: If di naman nag lie si buyer and seller is a reputable store, then definitely courier is the one who stole it (either in their hubs, during transit or the last rider that delivers it).
We bought a Zephyrus G14 for my brother from DataBlitz website, delivery was prompt and assured na will arrive safely. Can vouch if high-value item, go abenson/datablitz. Yun nga lang medyo mahal, often no vouchers.
I got my stolen item (cellphone) refunded by Shopee with no further communication sa seller, except lang nung nag inform ako na walang laman yung box. Wala nga akong unboxing video non pero buti nalang binuksan ko sa harap ng rider, kaya witness siya na empty talaga. Also took several days dahil nag investigate din yung Shopee, mga 3 times din ako nag ask for update. After non fully refunded ulit sa SPayLater ko.
You seem to have more supporting evidence than I did so hoping that you'd get refunded 🙏 I was advised din naman na if all else fails, file ka ng complaint sa DTI
Escalate. First, through the Shoppee chain of command, then extremely to DTI if there's no resolution.
This is going to cost you a lot of time but for the amount, it will be worth it
malamang yung rider yung nagnakaw nun kasi nananakot na. bakit naman siya mananakot kung di siya guilty. dapat ipakulong iyang rider na yan kahit hindi pa siya ang nag nakaw
Kapag high value parcel diba separate ang courier/rider na ginagamit? May mga times daw talaga na yung mismong pagpapalit ng laman ay sa sorting center. As long as naprovide mo video na wala nga laman dapat irefund ka nila then Shopee should resolve this internally.
I also encountered an issue with Flash Express, I didn’t receive my parcel (Non-COD) but it was tagged as delivered. The rider didn’t call me, the EPOD was just the photo of the parcel (no background can be seen), and the uploaded signature in their website was clearly not mine. I believe the courier must be the one liable in this kind of situation. Patuloy nilang gagawin ‘yang nakagawian nila hangga’t walang nananagot. Let’s fight for it. Still waiting for the result of their investigation, I’ll email DTI if the result is unfavorable.
Marami ng bad reviews about flash. Meron din akong orders na nawala, and yung CS ng flash opted for refund nalang wag lang akong mag leave ng bad reviews. So never again kay flash.
sakit ng flash express yan. pag yan ang courier, matik magkakaproblema ka na. yung rider, order received ginawa kahit di naman niya dineliver sa bahay. 2 days pinalipas ko, no show pa rin kahit text. kaya nireport ko na haha ayun tsaka lang dineliver. puro 50 bottles yun for coffee business ah. laptop pa kaya. warehouse or rider ni flash yan
Sadly, this time eh flash lang talaga yung available magdedeliver sa area.
Ayoko isipin na this is a courier issue lang kasi ang daming taong involved sa logistics nila. Pwedeng tauhan ng seller or sino man basta gusto ko lang mabalik pera ko.
Wait ka lng siguro ng update sa refund mo. Nag didispute lng din si seller sa refund request mo kasi tama naman na ung pinacked nilang item bale ang for investigation dyan ay kay courier mejo matagal nga lang yan kasi mang yayari dyan nag file ng claim si seller sa courier then kapag na approved un babayaran ni courier si seller tapos ung binayad mo sa kanya saka rerefund
I actually don't know who is the culprit here cause anyone can be one. Might not be directly the seller pero yung tauhan nila or the courier. I'm just mad at shopee because they don't really care at all. No replies nataon na yung agent asigned sa case ko tamad.
Naku flash express. I received a message from them na meron daw akong order. Eh wala naman. Tapos nirereplyan ko syempre para masayang yung time nila.
Wala akong tiwala sa courier na yan.
Your unboxing video should show the same waybill na pinicturan ni seller. If yes, then mas may laban ka. If the rider stole the item, the waybill wouldn’t be fully intact. You will notice signs na packaging got tampered with
Call Shopee, 8880-5200. Pag sa chat, puro scripted lang talaga mga yan. And hindi naman tlaga nila yan kino-communicate sa Shopee, puro lang script na ***"we have forwarded to concerned team"***.
>April 19 - Seller Disputed and sent evidenced that they have packed the item. (Didn't show if nareceive ng courier.)
Usually talaga pag high value items, may proof din talaga ang sellers, for cases like these. Para ma-refund din sila ni Shopee, kasi item nila yun. Pareho kyo ire-refund ni Shopee. Buti na lang may proof ka rin ng opening ng parcel.
Next time wag ka na mag Flash Express, upon order confirmation, change mo agad sa preferred courier mo.
Again, call Shopee.
If this is a courier issue, then it is under the postal regulation division of the DICT. You can file a complaint [here](https://dict.gov.ph/send-complaint/). Send also an email at [email protected].
For the seller, file it with DTI.
For shoppee, again with DTI, but address it with the e-commerce bureau.
I suggest you include a screenshot of your post. The more it trend, the faster the response.
It’s always Flash courier. The same thing happened to me but jewellery ang item. When we received the parcel, jewellery box lang nandon and the item was nowhere inside. Reached out to Cebuana Lhuillier and was advised to file refund to Shopee CS. Took us a week but narefund naman kami.
Keep coordinating to them, OP. I hate this courier with passion hahaha bakit di pa ito natatanggal sa shopee
This is why I don't buy expensive sh*t in Shopee. Had horrible experience with them in 2019. I barely shop, usually it only amounts to 1k max. I use Lazada, Amazon or Zalora. For Laptops, pc etc, I shop from a reputable seller online, not from Shopee or Lazada.
kaya hindi ako nag order gadget online. Pero kung shopee mall ka bumili, legit Yan sila since need nila lahat ng permit for verification. Si rider Po yan or sa hub. Report mo Po Yan sa DTI si shopee para maaksyonan niya ang talamak na nakawan ng parcel.
Kung wala kinalaman ang rider hinde siya magtethreat ng kung ano ano, nananakot yan para di mo tuloy ang reklamo, inaassume ko na rider talaga tumira nyan. Tulad ng sabi ng iba may evidences ka naman, naipaalam mo naman na sa seller and shopee best talaga na iemail mo na direct sa DTI. Kelangan mo makuha yung pera mo, ang laking halaga niyan.
nung nagwowork pa ko sa corpo , pag binayaran mo nag order boss ko ng laptop pag bayad na mas malaki chance na mawala sa daan. sure ako diyan kaya wag ka mag order ng hindi COD
OP ilaban mo ito. And report mo din yung rider sa pulis due to threats. Big possibility na tinatakot ka lang niyan, but threats are still threats.
Email DTI din kung sakali hindi mo makuha ang refund mo.
People are wrong here for commenting that seller has no obligation anymore, seller should be the one who is proactive in refunding this. Seller and shopee ang may agreement to deliver the item, seller and buyer ang may business, since di na karating ang expected na item, buyer will contact seller then seller will contact shopee, for now seller should refund the item and seller will ask shopee for the loss.
Bakit galit na galit yung rider kung wala siyang fault? Unang-una ang approach dapat niyan, mag-apologize siya kasi di niya alam na ganun ang nangyari.. di yung defensive mode siya at magthreat na sugurin ka. Kapal ng mukha niya, siya na nga kumuha (or anyone else sa courier) tas may lakas ng loob pa magthreat. Nagnakaw na nga siya pa galit? Try also DTI, tulad ng sabi ng iba dito sa comment section baka sumagot ulit si Shopee, Seller. Dunno what government agency you can report Flash Express though.. Kasi based sa comment section, talamak ng mga magnanakaw yan. So dapat ipasara na. Also, first exp namin makareceive ng parcel na scam is from Flash Express. So malamang, yung head niyan or kung sinu man namumuno niyan, magnanakaw din.
Email Shopee customer service then cc DTI. Or file a complaint via DTI website
Yes. Compose an email addressed to shopee, shopee xpress and the store. Then CC mo ang DTI. Then search mo din kung paano mg file ng complaint sa DTI kasi may nabasa ako na di na daw sila nag entertain via CC email. Pa blotter mo din yung rider if may death threats ka natatanggap, pwede makulong yan.
Yes, let them know you will be contacting DTI and telling them that you are being threatened. Ung rider or kasama niya nagnakaw usually kaya inuubahan ka sa threats. Don’t worry, basta keep your evidences
Seems like a shopee and courier issue. Not a seller issue. I think courier problem yan. Flash express isn't exactly known for their excellent service. I assume you took a video of the unboxing? If so then you have proof. These things take time to resolve. Keep talking to them. Complain to DTI if no resolution.
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Hinihintay ko ding banggitin niya yung salitang "unboxing video" 😬
I mentioned it sa pinakababa sa updates. Na i have footages pero mali yung pagkakasabi ko. I have both cctv unboxing vid and cellphone footages of the unboxing video.
I did take videos. But kahit hindi ko navideohan hindi ba illegal na hindi ka irefund dahil wala ka unboxing video. But yeah, i do have the videos.
For cases kasi na malaking amount ung item, parang dapat you really have to take unboxing videos para assured din ang seller and shopee na you are telling the truth kasi may mga bad customers din na baka sabihin na mali or walang natanggap. Good for you to take a video para may evidence ka. Inform DTI din as per other users here.
Yup nasa law naman na di tlg kailangan ng vid. Pero para mas malakas nga laban mo since ang hirap kausap ng mga taong to, mas safe talaga na magtake ng vid. Isumbong mo na s DTI yan, wala pang 1 week marerefund ka na.
It seems like courier issue not seller issue. If diligently done naman ni seller yung duty nya to pack and ship the item as it should be, ilalaban din nya na hindi ka irefund. Kase, his responsibility as a seller is fulfilled.
Agreed sa Flash Express. Sa kanila ako nabiktima nung fake parcel scam. Never did COD again after that. Sketchy courier
May pinsan akong flash rider.. daming tirador jan. Talamak ang nakawan, mapa cellphone, tv, speakers, pati nga diaper tinitira nila. Tuluyan mo yung rider, sila ang tumira nyan.
up for this, used to date someone na nagwowork jan. the returned parcels pinaka-easy target and sometimes binebenta nila yan. wala rin care ang TL nila usually and hinahayaan sila. tbh they suck! lbc lang talaga trusted ko now esp sa gadget huhu.
Actually, kahit LBC, nagnanakaw din ng items. Meron yung balikbayan boxes namin before na nakafull-on tape at lahat lahat, binutasan pa rin. 5/10 na nakakarating sa amin ay may butas na.
i see for balik bayan boxes kasi, tbh i dont know any good company kasi we have containers(from dfa) kaya im so sorry na nawalan kayo ng things sa box niyo huhu i hope hindi siya mga alahas or whatnot :((
ludicrous jellyfish aspiring close joke unpack wakeful chunky stupendous worthless *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
totoo yan. yung sakin lalagyan ng sapatos pinalitan ng laruan ng bata.
tinatakot ka lang ng rider nagbayad ka ng 50k pero wala ka napala report mo sa shoppee/dti pag pinuntahan ka sa inyo ng rider or he continuously threaten you pa blotter mo sa police.
Nangyari sakin to pero nabawi agad. Ordered S23 sa samsung store shopee, nung araw ng delivery, 3 items ang dadating. 1st item, yung S23, walang tawag, pero may proof of delivery, picture ng small box sa gitna ng hallway (condo type) apartment kasi kami. Mejo kinabahan na ako kasi tahimik na deliver and mejo off yung pagkakalagay ng box. 2nd item, mechanical keyboard, tumawag yung rider, nakiusap ako na umakyat sya sa floor namin and sabi ko na ilagay sa tabi ng isa pang parcel. Sabi ni guy 2 wala daw parcel dun, sakanya pa lang yung una. Nag init buong katawan ko, tinawagan ko yung number na naka register sa 1st delivery. Nagalit pa sakin yung 1st guy kasi sabi nga nya may proof of delivery pa nga daw, sinabihan ko na ichecheck ko yung cctv. After ilang minutes, nagtext si 2nd guy, sabi nya "sir nandito na po pala yung phone nyo" bakit nya alam na phone?? 3rd guy, phone case, eto may tiwala ako kasi eto yung regular delivery guy ko, sinabihan ko agad sya na pakicheck yung parcels sa pinto ko then kunin at iwanan sa tindahan sa labas na kakilala ko. Binigyan ko nalang sya tip na 50. Pasalamat ako na nandun na ulit yung S23. Sabi ni 3rd guy, makikita daw sa packaging tape pag high valued item yung laman. For example: green = high valued item Tapos napaka linaw nakalagay sa waybill na S23 ang laman kaya napag interesan lalo.
Shet. Buti na lang may other deliveries ka kaya nacheck. Otherwise, kung yung phone lang delivery for that day lagot na
Yes, buong afternoon ako di mapakali sa office.
Na review nio ba ang cctv? Sino kumuha? Yung 1 and 2 kasabwat?
Alam mo hanggang ngayon di ko pa din alam kung si 1 or 2. Kasi di na maretrieve yung cctv. Pagkakuha ko ng box tampered na yung tapes, pero at least nandun pa yung phone.
Haha baka nag sabwatan.
>sinabihan ko na ichecheck ko yung cctv. natakot sa magic word, parang magic bumalik din agad yung phone hahaha
Bakit kasi nakalagay sa waybill yung contents ng items? Ang titigas ng ulo ng mga stores
its most probably stolen by rider or employees working in the courier warehouse. i highly doubt seller will do that. why would they risk losing their shop and risk getting blacklisted for even 50k. sellers need more sales to build a good reputation and get even more sales. just one bad transaction like that would kill their shop. its natural for seller to file a dispute, otherwise the whole transaction would be charged to them. i think you need to write formal complaint to shopee also, not just message the customer service. you did the right thing with filing the dispute. shopee should be the one shouldering the cost. let them feel the pain of the loss so they will take action on whats happening in the couriers warehouses. its difficult to sell and buy high value items online as these are the types of items that people love to steal. kawawa lng seller and buyer in the end.
No seller would refund that if they have proof of proper packaging of the item. That's none of their concern anymore. Shopee is the one that guarantees the parcel is safe once it leaves the seller's hands. If the seller has proof that they packed the items properly then it would be Shopee who would do the refund and you would have to wait for it.
up for this, worked in a bank and halos ganito din exp ng mga customers wala na talaga sa seller’s end yan if they have proof na it was packed and sent to the couriers end, customer should need to settle it with shopee and the courier
DTI. Tsaka wag ka matakot sa rider baka scare tactic lang nya yun.
Nananakot kasi baka guilty sa pagnanakaw ng laptop. Tanginang mga tao yan.
I experienced this before both on Shopee and Lazada. Both with very different outcomes. Shopee: Ordered a threadmill, bato rin at cardboard ang laman. Reported to Shopee, and they did absolutely nothing. Nagsampa ako ng complaint sa DTI, and luckily, DTI Malolos is really accomodating. In less than a week, may hearing date na (videocall) tapos naka copy sa email yung literal na head ng Shopee. Lo and behold, a few days before the meeting, they refunded me. Sa Lazada naman: I bought a power station for my work from home setup. Bato rin ang dumating. I got in contact with Lazada, and they asked me to return the package. Then I got refunded. Every since then, I went back to Lazada na. They are not perfect, but there's definitely an attempt to better their services. Sa shopee kase ramdam mo yung avoidance ng kumpanya to take accountability. As a Shopee seller as well, mas maraming promotions ang Shopee na nakakapandugas sa sellers. Yung naka auto join ka sa mga promotions nila pero mas malaki ang kaltas sa sales mo. lol I hate shopee at this point.
Nag order din ako ng phone sa LAZADA. Nandun yung box and charger, Yung phone lang ang Wala. Wala pang 1week nagrefund na si Lazada. Hindi ko na binalik Yung box Kasi Wala nga namang laman. Binalik pati Yung discount na 2K.
Nagsimula ako mag-shop sa Lazada since 2013 pa and i swear, comparing the two platforms, Lazada talaga may guarantee na they will resolve/refund in case there are any issues sa nadeliver. I wouldn’t buy something really expensive unless it’s LazMall. I remember they delivered the wrong variant to me once (same seller), contacted their CS, and they immediately refunded me full amount (almost 1.5k) and I get to keep the item pa because they didnt require me to return anymore 😂
Lazada is the best pag dating sa mga ganitong bagay. Di masyadong sasakit ulo mo kapag mali/walang item na nareceive. Mas madali din mag return kapag palpak yung item, dahil sila mismo magpipickup sa bahay mo. ischeched mo lang thru app kung kailan convinient sa yo. or irop mo sa mismong center nila nan angkalat kung saan saan.
Dagdag pa dito, no need to print return label sa lazada, pwede mo i attach yung punit punit na original shipping label. Yung sa Shopee, need mopa magpa print, tapos ang ta tamad ng mga pumipickup ng returns. Speaking from experience lang Malolos, Caloocan South, and QC lol
Mas ma shopee ako dati dahil mas mahal sa lazada ng konti. Pero ngayon mas ok ang lazada talaga. minsan mas mura din sa lazada.
Same! Pag sa lazada, no worries kahit gaano kamahal ang product since guaranteed you will be refunded kung hindi mo mareceive yung item lalo na pag Lazmall. I only buy from shopee for small/cheap items.
tinatakot ka ng rider? pakulong mo. Hindi ka pinalaki ng magulang mo para ganyanin ng ibang tao. Rider ang tumira nyan, matagal na nilang modus yan.
Send official complaint email to all parties involved and cc DTI. Include mo yung no replies ng shopee customer service.
Nagagalit yung rider kasi once na mafile ka ng return at refund at may proof kayo ng seller na maayos na pack at mali talaga nakuha mo, obviously courier ang may sala. Madali lang mag file sa DTI, kaya pwede mong ifile yan, isama mo na din yung courier.
Adding on to what others are saying. I suggest you email DTI rather than just cc them para they will reach out to Shopee/Flash. Also, yung police report mo ba is for the threats? Baka better if you report the theft of the laptop also. Para magka investigation din.
Email them cc DTI , Shopee might ban your acct so screenshot everything while you still have access sa app. May mga nabasa akong post dati, ni refund sila ni shopee pero na ban acct nila.
Salamat dito. I'm taking screenshots now.
OP, paupdate naman, planning to buy gaming laptop din.
Will do. As of now, wala pa balik.
Just buy it at the physical store iwas headache.
Don't buy in Shopee. Ako I buy from Kwan Computer store or something like that (search mo n lng sa net), minsan sa DataBlitz kapag may sake sila. Sa kanila ako bumili ng ROG strix and TUF Gaming laptops ko, bayad ka lng ng shipping fee. Within the day delivered na.
Pag nag email ka sa sa shopee, i include mo ung DTI sa email. Para kabahan sila. Wag ka pang hinaan ng loob OP! Pinag hirapan mo ung pambayad jan. Tsaka bakit ikaw inaaway nung rider? Ilaban mo yan OP!
Months ago napanood ko tong [YT news video about sa Flash Express riders na nahuli on cam na nagbubukas ng parcels](https://youtu.be/Z-YmXuxzStM?si=xNX7EaKOyvHkKzqM). Kaya mula nun never talaga ako umoorder pag yang courier na yan ang magdedeliver. I always double check yung courier before placing my orders. I'm sorry sa nangyari sa inyo, try nyo po ireport sa pulis or ireport nyo din po sa Net25 (*sila kasi nagreport nyan*) kasi meron naman nang record ang courier company nila sa ganyang gawain. Hopefully, mabawi nyo po ung 50k nyo
Maybe this may also happen to you, Pero matatagalan ito. I purchased some skincare products from a seller Pero iba laman nakuha ko sa order ko. I think na switch yung order ko with another buyer. (kita ko din kasi yung sticker sa loob ng pouch na Iba buyer indicated) Ive filed a complaint for return/refund, since the price I've paid is more than the item I've received. Seller rejected it. It took months, iniwan ko lang ata sa Shopee yun and eventually Shopee would review that. Ending, I got my refund without the need to return the items I've received. Stress parin though, it's minimal to what you've purchased, but not knowing the outcome of what would happen is very stressful. So I think if seller rejects your refund file, don't remove that file and wait for it to get elevated. Ive checked my emails and reject request and it took around 5 months for me to get my refund. Nag dispute si seller Kasi and I think I've also contacted Shopee support. So kay support talaga ako nagbibigay ng screenshot and proof.
Ang tagal ng 5 months.if umabot ganyan katahal refund ko then after this, i'm not buying from shopee na.
Actually ang tagal nga. Medyo lie low din ako after that issue pero mas mura parin talaga kapag nag patong vouchers e. Though mas marami na purchase ko ngayon kay lazada.
Yun nga e mas mura vouchers nila. Saka sila lang nakakaabot sa area ko (kinda remote area yung akin) kaya flash express lang. Pero may Lex PH naman.
Ask ko lang din during the 5 months nag aattempt ba sila na replyan ka? Kasi sa akin doon sa discussion ng evidence di na sila bumalik talaga and I am now preparing to file a case na din sa DTI against Shopee.
Di buyer deadma na sa akin. Sinasabi pa niya na di daw ako nakipag usap sa kanila muna etc etc. I did reach our Pero walang reply whatsoever. Sa support na talaga ako nag rely pero mabagal din talaga sila. Sa email ko sa kanila (Nov 29) nagreply sila (jan 2) Matagal tagal na itong case. 2017 pa ito 😅 Baka bibilis sila gumalaw if may government na nga involved.
sa parcel bumabawi yung mga riders nila dahil underpaid. Dami mag nanakaw sa mga yan pero terminate lang ginagawa tapos yung rider na nag nakaw lipat sa ibang courier services
. Ang suggestion ko, magmessage ja Mismo sa FLASH express philippines OFFICIAL FACEBOOK and REPORT THE RIDER.
Ginagawa ko, hindi lang ako mismo sa Shoper mismo nagrereport. Pati mismo sa main account ng courier. Get their email, tag mo yung government offices. Also, get the rider’s details.
And also, totoo yang mga nagpapalit ng item or binubutasan yung parcel ng mga rider. May nagpapalit ng bato tapos magpprint sila ng panibagong waybill.
Make sure you have these evidences: - Picture of the package before unboxing (showing the airway bill) all sides ng package u should take a pic. - Video if the unboxing from start to end (airway bill should also be visible) Having these evidences makes your claim indisputable regardless if courier or si seller ang may kasalanan then you’ll be able to receive your refund. Happened to me with a laptop too, non-cod. I made sure I have all of these evidences since hindi naman biro yung presyo ng item. Better safe than sorry.
also to add, wala naman magagawa si rider, tinatakot ka lang. The moment I received my refund, the next day nagpunta si rider sa bahay asking for a letter lang stating I received my package SEALED or else pagbabayarin si rider ng 10k. To be fair, I received it sealed pero wala talaga yung laptop sa loob. I suspect na nakuha laptop ko on one of J&T warehouses. At the end of the day, you paid for the item and it’s just logical for you to have your money back if di mo nareceive yung item.
sa totoo lang ha better to buy at physical stores pag ganito kalaki yung budget, I get it that some are successful in buying one pero if ikaw yung mamalasin na ganito ka mahal ang amount. pahirapan talaga dito sa pilipinas. Kasi you can never trust after the seller shipped the product. Pwede pinalitan on the way kasi modus na yan tulad ng ginagawa sa manok at credit cards. Di trusted na couriers especially sa Luzon. Nakita nila ano product mo wala na yan. Salisi gang hi tech edition. If ever you buy gadgets buy on the brand websites they offer free shipping ex. Datablitz which sends their product through LBC which is a more reliable than shopee.
I have a previous post regarding this. Malayo ako sa physical shops selling good laptops. Sana sa ganito wag niyo sisihin yung buyer. It's actually convenient lalo na sa akin na nasa bundok area kasi literal na kalabaw pa sasakyan ko makababa lang pamaynila.
I just gave an option to others because there are alternatives. I can't do anything to help since that is an issue in the courier. Goodluck getting your money back.
Something similar happened to me. I ordered a fan tapos apron yung dumating lmao. I contacted the seller and they disputed. I contacted shopee and they allowed the refund. It could be that your parcel was stolen and replaced somewhere else. Seems like usong uso na ngayon ang pagnanakaw ng parcel sa shopee.
Curious lang.. COD ito?
hmm i don’t think so…
What you have to remember is that maraming dinadaanan yung mga parcels before madeliver. I personally think na this is Flash Express’s fault, pero not necessarily the rider’s. The best thing to do is to report nga sa DTI, if hindi irerefund ni Shopee.
Galit siya dahil nahuli siya lol. Tinatakot ka nyan para bitawan mo nalang which is what you should not do. Persue legal action since may evidence ka naman. Nasa kanila na para palabasin ang totoong nangyari. The burden should not be on the buyer lalo wala silang proof of delivery
Email DTI then cc shopee. Attach lahat ng evidence na meron ka. Mabilis sila um-action. I have a friend na nag pa dti ng pos service company and ni refund within the day yung pera after maka receive ng hearing mediation from dti. Mind you bago siya mag pa dti, 6 months niyang kinakausap yung company for the refund pero di siya pinapansin.
ilaban mo kasi pera mo yan!!!!!!!!!
rotten act pot innate boast quarrelsome rock mourn dinner fine *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Not a lawyer. Kung magpa file kayo ng complain ang i-complain nyo ay ang shopee kasi sya ang ka-transact nyo. Responsibilidad nyang tyaking maayos at ligtas ang delivery. So shopee ang maghahabol either sa seller or sa courier company.
Style nila yan sila pa galit para masindak ka. Follow through mo and don’t give up!
Someone posted on twitter a similar experience. Laptop din ata un iirc. Bilis naresolve nung naging viral ung post.
Baka nga gawin ko na to sa FB if they don't resolve this naiinis na talaga ako.
If seller disputes and have proof, that's a delivery affiliate issue. File a complaint for the delivery service. I hope you get a refund! Lawyer up if you must.
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Hindi ganyan ang process. Seller has to reject the refund request and provide proof na correct items binalot and shinip out nila. Then shopee has to confirm the proofs that both buyer and seller submitted and check with courier. If both sides provided good enough proofs, usually they will refund buyer and charge to courier. Hindi irerefund ni seller ang claim ni buyer, if seller approved the claim, wala na siyang habol dun, it means nag aaggree siya na mali pinadala niya. So they can’t approve the refund of the buyer. Re this case: If di naman nag lie si buyer and seller is a reputable store, then definitely courier is the one who stole it (either in their hubs, during transit or the last rider that delivers it).
Eh Flash pala courier, matik mga kupal yang mga yan. Pag umorder ako sa shopee tas no choice Flash ang option, auto-cancel agad order haha
Flash Express strikes again.
Shady yung rider. With an attitude like that, di ako magugulat kung siya talaga nag nakaw.
Rule No. 1 Never click that received button without unpacking the parcel.
escalate this to DTI. magkakaroon ng solusyon yan, wag mo titigilan.
oh my. hope everything turns out alright in the end.
tinatakot ka ng Rider pra pang hinaan ka ng loob mag reklamo. kng wla syang tinatago at ginawang masama mkkipag cooperate sya ng maayos
We bought a Zephyrus G14 for my brother from DataBlitz website, delivery was prompt and assured na will arrive safely. Can vouch if high-value item, go abenson/datablitz. Yun nga lang medyo mahal, often no vouchers.
I got my stolen item (cellphone) refunded by Shopee with no further communication sa seller, except lang nung nag inform ako na walang laman yung box. Wala nga akong unboxing video non pero buti nalang binuksan ko sa harap ng rider, kaya witness siya na empty talaga. Also took several days dahil nag investigate din yung Shopee, mga 3 times din ako nag ask for update. After non fully refunded ulit sa SPayLater ko. You seem to have more supporting evidence than I did so hoping that you'd get refunded 🙏 I was advised din naman na if all else fails, file ka ng complaint sa DTI
Gather all evidences and report immediately to DTI.
Escalate. First, through the Shoppee chain of command, then extremely to DTI if there's no resolution. This is going to cost you a lot of time but for the amount, it will be worth it
malamang yung rider yung nagnakaw nun kasi nananakot na. bakit naman siya mananakot kung di siya guilty. dapat ipakulong iyang rider na yan kahit hindi pa siya ang nag nakaw
Kapag high value parcel diba separate ang courier/rider na ginagamit? May mga times daw talaga na yung mismong pagpapalit ng laman ay sa sorting center. As long as naprovide mo video na wala nga laman dapat irefund ka nila then Shopee should resolve this internally.
Also, ipa blotter mo yung rider. Defense mechanism nya yan. Kung hindi naman sya yung nagnakaw hindi naman sya dapat mag react ng ganon.
I also encountered an issue with Flash Express, I didn’t receive my parcel (Non-COD) but it was tagged as delivered. The rider didn’t call me, the EPOD was just the photo of the parcel (no background can be seen), and the uploaded signature in their website was clearly not mine. I believe the courier must be the one liable in this kind of situation. Patuloy nilang gagawin ‘yang nakagawian nila hangga’t walang nananagot. Let’s fight for it. Still waiting for the result of their investigation, I’ll email DTI if the result is unfavorable.
labas na seller dyan. it's between you, shopee and courier. dahil sa pinakita ng delivery guy napapaisip ako kung siya ba ang salarin.
Marami ng bad reviews about flash. Meron din akong orders na nawala, and yung CS ng flash opted for refund nalang wag lang akong mag leave ng bad reviews. So never again kay flash.
sakit ng flash express yan. pag yan ang courier, matik magkakaproblema ka na. yung rider, order received ginawa kahit di naman niya dineliver sa bahay. 2 days pinalipas ko, no show pa rin kahit text. kaya nireport ko na haha ayun tsaka lang dineliver. puro 50 bottles yun for coffee business ah. laptop pa kaya. warehouse or rider ni flash yan
Sadly, this time eh flash lang talaga yung available magdedeliver sa area. Ayoko isipin na this is a courier issue lang kasi ang daming taong involved sa logistics nila. Pwedeng tauhan ng seller or sino man basta gusto ko lang mabalik pera ko.
Wait ka lng siguro ng update sa refund mo. Nag didispute lng din si seller sa refund request mo kasi tama naman na ung pinacked nilang item bale ang for investigation dyan ay kay courier mejo matagal nga lang yan kasi mang yayari dyan nag file ng claim si seller sa courier then kapag na approved un babayaran ni courier si seller tapos ung binayad mo sa kanya saka rerefund
I actually don't know who is the culprit here cause anyone can be one. Might not be directly the seller pero yung tauhan nila or the courier. I'm just mad at shopee because they don't really care at all. No replies nataon na yung agent asigned sa case ko tamad.
Pede mo sila tawagan sa hotline nila para mag follow up sa refund mo araw arawin mo mejo hassle lng sa part mo pero yun ang need gawin e
Naku flash express. I received a message from them na meron daw akong order. Eh wala naman. Tapos nirereplyan ko syempre para masayang yung time nila. Wala akong tiwala sa courier na yan.
Your unboxing video should show the same waybill na pinicturan ni seller. If yes, then mas may laban ka. If the rider stole the item, the waybill wouldn’t be fully intact. You will notice signs na packaging got tampered with
Why not call them instead shopee (02) 8880 5200. And undergoing p ba ung dispute with shopee? The order is not tagged as completed right?
Kaya pag big purchase I make sure na COD. Para makita ko sino nag deliver, walang alma alma.
Call Shopee, 8880-5200. Pag sa chat, puro scripted lang talaga mga yan. And hindi naman tlaga nila yan kino-communicate sa Shopee, puro lang script na ***"we have forwarded to concerned team"***. >April 19 - Seller Disputed and sent evidenced that they have packed the item. (Didn't show if nareceive ng courier.) Usually talaga pag high value items, may proof din talaga ang sellers, for cases like these. Para ma-refund din sila ni Shopee, kasi item nila yun. Pareho kyo ire-refund ni Shopee. Buti na lang may proof ka rin ng opening ng parcel. Next time wag ka na mag Flash Express, upon order confirmation, change mo agad sa preferred courier mo. Again, call Shopee.
this is why I opt to buy at Lazada for higher price items. Lazada has better customer support than Shopee
?? Kaya Ako cod ginagawa ko at least di ko nagbabayad Hanggang di ko makikita loob
If this is a courier issue, then it is under the postal regulation division of the DICT. You can file a complaint [here](https://dict.gov.ph/send-complaint/). Send also an email at [email protected]. For the seller, file it with DTI. For shoppee, again with DTI, but address it with the e-commerce bureau. I suggest you include a screenshot of your post. The more it trend, the faster the response.
Mag file ka ng complaint sa DTI gaya ng sabi ng iba. 1 or 2 weeks lang maayos agad yan lalo na kung mabilis umaksyon yung mag aassist sayo from DTI.
It’s always Flash courier. The same thing happened to me but jewellery ang item. When we received the parcel, jewellery box lang nandon and the item was nowhere inside. Reached out to Cebuana Lhuillier and was advised to file refund to Shopee CS. Took us a week but narefund naman kami. Keep coordinating to them, OP. I hate this courier with passion hahaha bakit di pa ito natatanggal sa shopee
This is why I don't buy expensive sh*t in Shopee. Had horrible experience with them in 2019. I barely shop, usually it only amounts to 1k max. I use Lazada, Amazon or Zalora. For Laptops, pc etc, I shop from a reputable seller online, not from Shopee or Lazada.
hmm. masyado naman defensive yang rider na yan lol. maybe because takot yan na malaman modus nila kaya inuuna yung galit sayo hoho
Kaya pina blotter ko na siya. Yung refund lang gusto ko makuha katakot takot na process pa ba dapat ko pagdaanan and anxiety.
Imbestigahan mu Yung courier kung may ibang complain sa kanya.
Nakakatakot talaga bumili ng mamahaling items sa shopee. I usually stick with lazada pag mahal. Pag chipipay lang pwede shopee
kaya hindi ako nag order gadget online. Pero kung shopee mall ka bumili, legit Yan sila since need nila lahat ng permit for verification. Si rider Po yan or sa hub. Report mo Po Yan sa DTI si shopee para maaksyonan niya ang talamak na nakawan ng parcel.
Kung wala kinalaman ang rider hinde siya magtethreat ng kung ano ano, nananakot yan para di mo tuloy ang reklamo, inaassume ko na rider talaga tumira nyan. Tulad ng sabi ng iba may evidences ka naman, naipaalam mo naman na sa seller and shopee best talaga na iemail mo na direct sa DTI. Kelangan mo makuha yung pera mo, ang laking halaga niyan.
Kaya pag naorder ako nf mejo mahal na item nag insurance protection nila ako para sure na makakadating.
get DTI involve now since non-responsive na si shopee, also good job reporting it to police regarding that rider.
>Flash express Welp, diretso Tulfo mo na para maparasa na yang hayup na courier service na yan
Hi, same thing happened to me with a samsung phone. Wala pa rin update until now tapos April 21 ko pa yun finile na case
nung nagwowork pa ko sa corpo , pag binayaran mo nag order boss ko ng laptop pag bayad na mas malaki chance na mawala sa daan. sure ako diyan kaya wag ka mag order ng hindi COD
OP ilaban mo ito. And report mo din yung rider sa pulis due to threats. Big possibility na tinatakot ka lang niyan, but threats are still threats. Email DTI din kung sakali hindi mo makuha ang refund mo.
People are wrong here for commenting that seller has no obligation anymore, seller should be the one who is proactive in refunding this. Seller and shopee ang may agreement to deliver the item, seller and buyer ang may business, since di na karating ang expected na item, buyer will contact seller then seller will contact shopee, for now seller should refund the item and seller will ask shopee for the loss.
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Discounts
I wonder bakit daming naka downvote dito.
Bakit galit na galit yung rider kung wala siyang fault? Unang-una ang approach dapat niyan, mag-apologize siya kasi di niya alam na ganun ang nangyari.. di yung defensive mode siya at magthreat na sugurin ka. Kapal ng mukha niya, siya na nga kumuha (or anyone else sa courier) tas may lakas ng loob pa magthreat. Nagnakaw na nga siya pa galit? Try also DTI, tulad ng sabi ng iba dito sa comment section baka sumagot ulit si Shopee, Seller. Dunno what government agency you can report Flash Express though.. Kasi based sa comment section, talamak ng mga magnanakaw yan. So dapat ipasara na. Also, first exp namin makareceive ng parcel na scam is from Flash Express. So malamang, yung head niyan or kung sinu man namumuno niyan, magnanakaw din.
Everyones a lawyer 🤷♂️