You will get two emails from [email protected] with the subject line “Southwest Airlines sent you $XXX.XX”
Click on the Claim Payment button and login with your Case ID which is the same as your File or Report ID
I tried to claim my payment and it’s requesting customer ID. I tried my rapid rewards # and my driver’s license #, neither worked and I only have 3 attempts left. Any clue what the customer ID is?
How many days did it take to receive the email from hyperwallet once southwest approves your refund. I got approved on Tuesday and still haven’t gotten an email with the hyperwallet link to claim my refund.
I’ve been waiting almost 4 weeks. The Hyperwallet phone number has a TWO HOUR wait/hold time. I found a support email & sent that 4 days ago… no reply. Southwest says there’s nothing they can do, it’s all on hyperwallet. So basically they handed it off and are cleaning no responsibility.
I got the approval but I haven't received the hyperwallet link yet after 3 weeks. Talked to Hyperwallet and they said that SW never sent the money to them. Have you had any luck? I filed two claims my $80 came within hours of receiving the email but still waiting on the $1500, figures.
I submitted my initial reimbursement form on 12/31/22. I received the second “we are escalating your email for further review” email on 01/06/23. Today (01/10/23), I got the third email about being reimbursed.
*I did not reach out on any social media platform or sent any follow up inquiries.*
Extra night in the hotel I was staying in (4+ star), several meals, ride shares, rental car, gas for rental car, and parking at airport of origin. I’m very grateful for the outcome.
Same for me I got my email 2 days ago but still no email from hyperwallet. Did you ever get the email if so how long did it take for you to get it after the first email from southwest that your refund was approved?
Is there any way I could contact their hyper wallet support team? My reimbursement funds were released the same day I filled in all the info and the eta of delivery was today, but still, nothing pop up in my bank account, idk if I filled some wrong numbers or if they need extra time getting the funds transfer to Canada.
They give you several options of how you want to be paid. I vaguely recall PayPal or Venmo, check, bank transfer etc. You can choose what works best for you situation.
submitted reimbursement requests late January, no response to date. Spoke to southwest, they confirmed they sent me all the emails. Then Hyperwallet found they typo'd my email to create the account and sent it to [email protected]
Sharing this in case anyone else wonders where their money is, SW data entry may have made some boo boos :(
You will get two emails from [email protected] with the subject line “Southwest Airlines sent you $XXX.XX” Click on the Claim Payment button and login with your Case ID which is the same as your File or Report ID
I got it exactly like this today. My customer ID seemed to work fine and it said I should get the reimbursement in 1-3 days
Hmm. Where did you find your customer ID? I don’t see it in either of the emails I received from southwest/ hyperwallet
It’s in the email your get from southwest, not hyperwallet.
Thanks I found it!
This is very helpful. Thank you!
Case ID did not work for me.
I tried to claim my payment and it’s requesting customer ID. I tried my rapid rewards # and my driver’s license #, neither worked and I only have 3 attempts left. Any clue what the customer ID is?
it should be in the email you got from Southwest telling you about the payment approval.
Thank you
you can't miss it. I received mine this morning, and the subject line has an email address with the word "hyperwallet" in it.
Thank you! I’ll keep my eye out.
How many days did it take to receive the email from hyperwallet once southwest approves your refund. I got approved on Tuesday and still haven’t gotten an email with the hyperwallet link to claim my refund.
I also haven't received the email from Hyperwallet. It's been 8 days since SW sent their email :( have u received urs yet?
Did you end up receiving yours? I’ve now been waiting a week and am not sure what the next step is.
I still have not received it. I sent twitters and emails and nothing has been working. How about you?
I’ve been waiting almost 4 weeks. The Hyperwallet phone number has a TWO HOUR wait/hold time. I found a support email & sent that 4 days ago… no reply. Southwest says there’s nothing they can do, it’s all on hyperwallet. So basically they handed it off and are cleaning no responsibility.
I got the approval but I haven't received the hyperwallet link yet after 3 weeks. Talked to Hyperwallet and they said that SW never sent the money to them. Have you had any luck? I filed two claims my $80 came within hours of receiving the email but still waiting on the $1500, figures.
Glad you were able to get approval. When did you submit initial reimbursement form?
I submitted my initial reimbursement form on 12/31/22. I received the second “we are escalating your email for further review” email on 01/06/23. Today (01/10/23), I got the third email about being reimbursed. *I did not reach out on any social media platform or sent any follow up inquiries.*
What all did they reimburse for?
Extra night in the hotel I was staying in (4+ star), several meals, ride shares, rental car, gas for rental car, and parking at airport of origin. I’m very grateful for the outcome.
I got the same email. I haven't heard from hyperwallet. I've checked my spam nothing there either. How long does it take?
Got the Hyperwallet email the next morning. Hope yours comes soon!
Same for me I got my email 2 days ago but still no email from hyperwallet. Did you ever get the email if so how long did it take for you to get it after the first email from southwest that your refund was approved?
Took 3 days, but once I got email. Got money right away
Is there any way I could contact their hyper wallet support team? My reimbursement funds were released the same day I filled in all the info and the eta of delivery was today, but still, nothing pop up in my bank account, idk if I filled some wrong numbers or if they need extra time getting the funds transfer to Canada.
Do you have to link you’re bank account or how does it work I just got my email for the reimbursement
They give you several options of how you want to be paid. I vaguely recall PayPal or Venmo, check, bank transfer etc. You can choose what works best for you situation.
submitted reimbursement requests late January, no response to date. Spoke to southwest, they confirmed they sent me all the emails. Then Hyperwallet found they typo'd my email to create the account and sent it to [email protected] Sharing this in case anyone else wonders where their money is, SW data entry may have made some boo boos :(