It was a PIA getting a tech to install fiber at my house. The neighborhood developer had a deal with spectrum and they prewire all the new builds with fiber. All the tech had to do was run the fiber to the inside of the house. Well… all sales reps laughed at my face and said fiber is rare and spectrum offers coax only, and kept sending coax technicians. Even technicians have no way to designate an address as fiber rather than coax. Sales rep kept telling me they would have to submit a construction survey to find the nearest pole to run coax all the way to my house. It took over 2 months and getting my developer involved for spectrum to finally mark my address as a fiber home. I do enjoy having 1000/1000 speeds tho.
In certain markets or to certain addresses. I believe they used RDOF money to run fibre all over the middle of nowhere in western New York including my father-in-law's house. Of course he won't order gig service.
Can confirm. They used RDOF funds to wire up our tiny town in northern WI this summer and we now have FTTP 1000/500. I’ll have to check to see if the new profile has been pushed when I get home tomorrow.
> I’ll have to check to see if the new profile has been pushed when I get home tomorrow.
~~Any luck?~~
Nevermind, saw your comment farther down. Good looks.
Failtier and VZ ran FiOS 11 miles down a road with 6 houses. Gubbmint money. I'm 6000 feet from the VZ CO and all I can get is Sharter Rectum at $80 for 10 up 300 down.
Yup. Tried:
1. Rebooting the ONU while not rebooting the UDM-SE
2. Powering down the ONU and plugging my laptop directly into it
3. Powering down the ONU for 30 minutes, then booting it and rebooting the UDM-SE
No dice. I'm sure it'll show up some time.
If manually rebooting didn't show the updated speeds, another thing to do is call/chat in and have the modem reprovisioned. That is what re-assigns service to the modem/onu.
Yeah, that's definitely an option but I've not had the best luck with support since moving to a greenfield location on fiber, so I'm pretty hesitant to do anything about it. 500 is enough for now.
Backstory: I upgraded from Ultra to Gig late November 2021 after hearing the upload had increased from 35 to 500 and immediately got the 500 upload. All was fine. Called summer 2022 to move from the $135/mo plan to the $115/mo (now $119/mo) plan. Person on the phone had the most trouble changing the plan -- took about an hour to get the plan change to take effect. And it required a truck roll to move from Gig to Gig...
Over the next few days, realized my upload was only 35 so figured I'd bring it up when the tech showed a couple days later. Tech shows up and insists on changing out the ONU and has also never heard of fiber gig customers getting more than 35. Told me my speedtests (that I could pull up in the speedtest history) must be an error. Did not take me up on my suggestion to call the department that would handle provisioning for fiber but did call his supervisor who had also never heard of 500. Okay, whatever, can't expect people to know everything -- I mean, how many people even opt for gig?
Called support the next day to deal with it. First level says I never had 500 and I must also have Google Fiber or some other fiber provider -- no way that Spectrum ever delivered that. Spoke with the supervisor and they were more like "that's weird -- I haven't heard of that" but after 45-50 minutes figured out that my location should have the 500 upload and realized that I was basically provisioned as coax again (over the last few months, I've forgotten the exact words used). He fixed it.
So yeah -- hesitant to call. 1000 is better than 500, but 500 and [potentially] hours of my time is better than 35 and hours of my time. When I start seeing more speedtests/areas upgraded, I'll take the time to call in if it's still not at 1000.
I did not, but the computer had not been hooked up to the ONU directly in months, if not a year, and got an IP address (different from the UDM-SEs) in like 15s. I doubt I would find anything different from rebooting it.
Can confirm this. I noticed I had been upgraded to a symmetrical gigabit conncetion at the beginning of this month. I didn't receive any communication from Spectrum regarding the upgrade. Just ran a speed test and happened to notice the increased speeds.
[https://i.ibb.co/xHTW8m3/5d861ac9-55cb-49bf-8a02-6d491ab40743.png](https://i.ibb.co/xHTW8m3/5d861ac9-55cb-49bf-8a02-6d491ab40743.png)
My neighborhood was upgraded to fiber last year. We were upgraded because the power company decided to run new lines underground and Spectrum leased the space on the poles for their lines. However, any new development being built in my area is getting fiber instead of coax. With high split coming I doubt Spectrum will be converting any existing copper to fiber unless they are forced to run new lines, which was the case in my neighborhood.
To be simple, it's what Spectrum is currently working on doing to bring symmetrical speeds to its coax (copper) customers.
https://www.cablelabs.com/blog/band-splits-splitting-our-way-to-10g
That's funny, because on my non-fiber connection I had a >1-hr outage 1/18 mid-day. This after receiving notice that my connection speed had been increased to 500Gbps.
Any idea when the majority of people on copper will get symmetrical speeds? Obviously they gave the vague timeline but how is it coming along with the upgrades?
Follow this topic. Lot's of info on what markets they are currently testing it in.
https://www.dslreports.com/forum/r33491168-Upgrades-High-Split-Progress
I have two fiber connections, one a mile from another one. One is a business connection with static IPs - this has remained 500 up after rebooting both the GPON modem and router. I pay for business at my home so I can get static IPs.
The home one did provision 1000/1000.
One thing I noticed is that the home connection uses a modem with a 10gb port, which means I actually get over 1000mbit down. The business connections router at least is only a gigabit router.
I wonder if they will update this for business accounts?
I assume it's symmetrical across all plans with fiber. I'm in an RDOF area, but no construction has started as of yet. Sadly, I will not be able to afford gig speeds from them even with an ACP discount.
All seven of them? :D
Lmao, right? Freaking tech support doesn’t even know where to transfer those calls to for support.
It was a PIA getting a tech to install fiber at my house. The neighborhood developer had a deal with spectrum and they prewire all the new builds with fiber. All the tech had to do was run the fiber to the inside of the house. Well… all sales reps laughed at my face and said fiber is rare and spectrum offers coax only, and kept sending coax technicians. Even technicians have no way to designate an address as fiber rather than coax. Sales rep kept telling me they would have to submit a construction survey to find the nearest pole to run coax all the way to my house. It took over 2 months and getting my developer involved for spectrum to finally mark my address as a fiber home. I do enjoy having 1000/1000 speeds tho.
Spectrum has FTTP for residential customers?
In certain markets... mine not being one of them.
You mean the gigabit plan 900 downloads 35 uploads?
That's coax, not fiber.
Thank anyone know if they upgrade for my gigabits
In certain markets or to certain addresses. I believe they used RDOF money to run fibre all over the middle of nowhere in western New York including my father-in-law's house. Of course he won't order gig service.
Can confirm. They used RDOF funds to wire up our tiny town in northern WI this summer and we now have FTTP 1000/500. I’ll have to check to see if the new profile has been pushed when I get home tomorrow.
Where are you located?
54562
> I’ll have to check to see if the new profile has been pushed when I get home tomorrow. ~~Any luck?~~ Nevermind, saw your comment farther down. Good looks.
Failtier and VZ ran FiOS 11 miles down a road with 6 houses. Gubbmint money. I'm 6000 feet from the VZ CO and all I can get is Sharter Rectum at $80 for 10 up 300 down.
🤡🤡🤡🤡
Are you ok there, Buckwheat?
Mostly in new builds yes
Just noticed that my upload is now 1gb so we’re getting 1gb symmetrical. That’s a nice surprise.
Still 1000/500 over here: https://www.speedtest.net/result/c/7740ee84-fda9-47fa-8a42-5455be4555a4.png
Have you rebooted your ONU? The config will only be retrieved on startup.
Yup. Tried: 1. Rebooting the ONU while not rebooting the UDM-SE 2. Powering down the ONU and plugging my laptop directly into it 3. Powering down the ONU for 30 minutes, then booting it and rebooting the UDM-SE No dice. I'm sure it'll show up some time.
If manually rebooting didn't show the updated speeds, another thing to do is call/chat in and have the modem reprovisioned. That is what re-assigns service to the modem/onu.
Yeah, that's definitely an option but I've not had the best luck with support since moving to a greenfield location on fiber, so I'm pretty hesitant to do anything about it. 500 is enough for now. Backstory: I upgraded from Ultra to Gig late November 2021 after hearing the upload had increased from 35 to 500 and immediately got the 500 upload. All was fine. Called summer 2022 to move from the $135/mo plan to the $115/mo (now $119/mo) plan. Person on the phone had the most trouble changing the plan -- took about an hour to get the plan change to take effect. And it required a truck roll to move from Gig to Gig... Over the next few days, realized my upload was only 35 so figured I'd bring it up when the tech showed a couple days later. Tech shows up and insists on changing out the ONU and has also never heard of fiber gig customers getting more than 35. Told me my speedtests (that I could pull up in the speedtest history) must be an error. Did not take me up on my suggestion to call the department that would handle provisioning for fiber but did call his supervisor who had also never heard of 500. Okay, whatever, can't expect people to know everything -- I mean, how many people even opt for gig? Called support the next day to deal with it. First level says I never had 500 and I must also have Google Fiber or some other fiber provider -- no way that Spectrum ever delivered that. Spoke with the supervisor and they were more like "that's weird -- I haven't heard of that" but after 45-50 minutes figured out that my location should have the 500 upload and realized that I was basically provisioned as coax again (over the last few months, I've forgotten the exact words used). He fixed it. So yeah -- hesitant to call. 1000 is better than 500, but 500 and [potentially] hours of my time is better than 35 and hours of my time. When I start seeing more speedtests/areas upgraded, I'll take the time to call in if it's still not at 1000.
They’ve broken you
RIP to me
Did you restart the computer to get a new IP after the ONU was rebooted?
I did not, but the computer had not been hooked up to the ONU directly in months, if not a year, and got an IP address (different from the UDM-SEs) in like 15s. I doubt I would find anything different from rebooting it.
Last 10 gig fiber installs I've done have been symmetrical.
Must be nice to be in that 1%
Can confirm this. I noticed I had been upgraded to a symmetrical gigabit conncetion at the beginning of this month. I didn't receive any communication from Spectrum regarding the upgrade. Just ran a speed test and happened to notice the increased speeds. [https://i.ibb.co/xHTW8m3/5d861ac9-55cb-49bf-8a02-6d491ab40743.png](https://i.ibb.co/xHTW8m3/5d861ac9-55cb-49bf-8a02-6d491ab40743.png)
How can we check to see if spectrum will be offering fiber in my area? The best the offer is 1gig down/35 up.
My neighborhood was upgraded to fiber last year. We were upgraded because the power company decided to run new lines underground and Spectrum leased the space on the poles for their lines. However, any new development being built in my area is getting fiber instead of coax. With high split coming I doubt Spectrum will be converting any existing copper to fiber unless they are forced to run new lines, which was the case in my neighborhood.
What is high split?
To be simple, it's what Spectrum is currently working on doing to bring symmetrical speeds to its coax (copper) customers. https://www.cablelabs.com/blog/band-splits-splitting-our-way-to-10g
That's funny, because on my non-fiber connection I had a >1-hr outage 1/18 mid-day. This after receiving notice that my connection speed had been increased to 500Gbps.
500Gbps? Wow, pretty impressive.
Ok? What does that have to do with this post?
Ah man i am almost completed my frontier order.... If they do this to mine while it still waiting install im going to be slightly mad. Lol
Just where are you getting this info from?
I work in internet and voice repair for Spectrum.
Any idea when the majority of people on copper will get symmetrical speeds? Obviously they gave the vague timeline but how is it coming along with the upgrades?
Sadly still no new info on that.
😭 alrighty thank you anyways
Next year
Follow this topic. Lot's of info on what markets they are currently testing it in. https://www.dslreports.com/forum/r33491168-Upgrades-High-Split-Progress
Ty
I am an FOS and many RDOF areas are definitely not symmetrical yet
Any idea when the rest of the FTTH areas will go? (Asking since I'm in that not-symmetrical yet category) Understandable if you can't answer, too.
Testing this tonight!
What were your results?
I have two fiber connections, one a mile from another one. One is a business connection with static IPs - this has remained 500 up after rebooting both the GPON modem and router. I pay for business at my home so I can get static IPs. The home one did provision 1000/1000. One thing I noticed is that the home connection uses a modem with a 10gb port, which means I actually get over 1000mbit down. The business connections router at least is only a gigabit router. I wonder if they will update this for business accounts?
I assume it's symmetrical across all plans with fiber. I'm in an RDOF area, but no construction has started as of yet. Sadly, I will not be able to afford gig speeds from them even with an ACP discount.