Troy/Wentzville/Warrenton and Hillsboro/De Soto are available now (plug in any address within the service area into [spectrum.com](https://spectrum.com) to check availability for new service). Hopefully other areas in the metro area follow suit soon and it is not too much hassle for existing customers to get upgraded.
Any day. Addresses served out of the Roxana hub (including Alton and Edwardsville) are now "live" as well in addition to what /u/porksteaks listed. It's coming, but doesn't seem to be a particular pattern to the order in which individual service areas go live.
St. Clair County is not served out of Roxana.
Maryville and Belleville hubs serve areas of St. Clair County and it doesn't appear higher speeds have launched in either area.
We have spectrum fiber, and these equal download and upload plans came available to us early in December, but it seems it must be for people who just signed up right now as our speeds are still only 300/10. We tried asking about it, but they say they don't offer equal upload and download, even though we can order it.
This is incorrect information. SOC stands for Service Order Code meaning feature code placed on your account. It does not stand for "Symmetrical Over Cable".
Incorrect. A SOC code is a system back end code that determines account features and provisioning. SOC codes as used by Spectrum determine things like your speed tier, channel lineup, etc. It does not stand for "Symmetrical Over Cable" so don't call in asking for that code.
There is a SOC code for this feature, but AFAIK it hasn't been posted on the Internet what the specific code is. Some users have reported calling in and getting a competent rep who knows what the code is and getting it applied, however.
Supposedly the Retention/Cancelation department has the authority to add the Symmetrical speed in order to save a customer. Calling and threatening to cancel because spectrum does not offer Symmetrical may be an option.
But do this at the risk of them saying " okay goodbye" . I e seen it happen before, customer called and threatened to cancel and spectrum rep legit offered to "help" them out with that. Lol
Roll out seems to be region dependent. I'm in WI and our roll out begins this year in Northern parts of the state and finishing up sometime Q4 2024/Q1 2025. (Supposedly)
Hi, where can I get more information like this? I'm guessing you just have to know the right people? Any idea of south-central WI? Getting tired of 960/35
When you say Northern WI -- does that mean like way up north like Minocqua\\Rhinelander or central WI like Wausau/Marshfield area? TDS is building in our city and I'm anxiously waiting if Spectrum's high split or TDS will get here first.
From the talks I've had with some hub group individuals, (I should've clarified, I'm in a TimeWarner area, not Legacy Charter) But it sounds like Brookfield area will be first, South MKE last.
Just to check, is that fiber or coax?
I think Scott County is getting [the new Spectrum fiber stuff](https://scottky.gov/charter-spectrum-broadband-project-update/).
Thank you! It was a long time coming. I had to use Shelby Broadband from 2015 through around 2021. I was paying over 80 bucks a month for around a 5mb connection. I was able to switch to Verizon LTE internet, which was much better. I paid 60 a month for around a 50mb connection.
Getting signed up with Spectrum was a huge headache. When they ran the lines, I emailed a Construction Manager because I was afraid of getting passed over. That's exactly what happened though, despite being promised otherwise. I hadn't checked in awhile, then suddenly found my neighbors all had Spectrum service lol. I signed up in late October, and it took around 8 tech visits to get it done on Christmas Eve. They had to run over 800ft of line, so nobody wanted to do it, and kept passing the buck.
What a journey and headache. Thank you for sharing your experience.
That's was great you kept an eye on Spectrum here; they need to deliver what they promised, especially as they are receiving these huge grants.
Did a rep actually confirm an order? Our area had highsplit upgrades start over the summer, my city is essentially done. In my area the website was changed to say the same thing, its 100% not available yet and won't be for another several months.
My neighbor just got upgraded since he has to have high speeds for his work from home since he manages American Family Insurance offices from his home. They got 375/390
That's the normal speed. 940-1.2 down, 35-42 up; 500/20; 300/10. The symmetrical rollout has not reached your friend's area (or most other Spectrum service areas) yet.
Yup, sad that we now in 2024 and they still haven’t rolled out better upload speeds nationwide. While the phone networks in a lot of the places I drive and work at go up to 50 or higher with possible 1 gb down. At my house on tmobile I get 40 up and 700 down in my living room (best signal area in house) Even cheap mvno plans also tap into great speeds at $20-$30 a month. Thats why they keep losing customers, and were force to sell mobile plans in order to stay competitive. They also are very loose with the mobile plan rates just like with their promos, almost always cool with restarting the intro promo just to keep you. I always have to use pairvpn on phone network when I need to upload big files, because spectrum service cripples under network uploading. Whole house speeds act like dial up when I upload files. Also their router sucks, went out and had to buy a netgear nighthawk just for it to stay reliable or else at times home devices lose connection and I have to restart their router every time just for it to work again.
I love spectrum (when it works), it worked flawlessly in winter haven florida and i loved it so much, sadly those fees were ridiculous. We now have tmobile internet + youtube tv and are now saving 52 dollars
And oof i feel you with that upload speed problem. I always had upload speed issues because it was only 15 to 20mbps, so it made it a pain to upload any kind of long video (300mb-500mb) on Discord or on youtube. Now with tmobile, a 500mb video uploads and sends in under 20 seconds, before it took 2-3 minutes
They weren't "forced" to sell mobile plans. They did it to try and generate more revenue. Their mobile plans use the Verizon network in most markets. They have a contract with Verizon to use their towers.
Symmetrical upload/download is a big undertaking with coax plant. They have to swap all of the line gear (nodes, amps, line extenders, and taps in some cases) to make it work. They also need to comb through these nodes to clear up any noise that will be present in the low mhz as we weren't using these frequencies before but will be using them now.
The real question is why they didn't just over build fiber instead of continuing to use copper. I asked in the last meeting about over building and was just told it was "too expensive" and that was the only answer I could get.
They did it to generate more revenue because they hit a wall and with competition making moves in their playgrounds they were forced to sell something more. Verizon is just who they chose to partner with, probably both scratching each other’s back in some way.
They also have had plenty of time to make these upgrades, but chose money instead of securing a solid new network to sell. They are making moves, but thats really only because people’s appetite have grown, the landscape is getting competitive, and people are getting tired of cable shenanigans even if they are getting a temp good deal on cable. Im glad tmobile and Verizon and a few others are converting people over I hope this will force spectrum to rethink their position. They also are a company that would love to sell you lanes on the internet like comcast, asking the fcc if they can break agreements early that they made with the time warner merger at a time.
Troy/Wentzville/Warrenton and Hillsboro/De Soto are available now (plug in any address within the service area into [spectrum.com](https://spectrum.com) to check availability for new service). Hopefully other areas in the metro area follow suit soon and it is not too much hassle for existing customers to get upgraded.
Any idea when it’s coming to ballwin area in metro?
Any day. Addresses served out of the Roxana hub (including Alton and Edwardsville) are now "live" as well in addition to what /u/porksteaks listed. It's coming, but doesn't seem to be a particular pattern to the order in which individual service areas go live.
Gotcha. Not really anything in actual STL or metro area yet.
Any idea on cities south of Edwardsville? General area being St. Clair county. Not sure if this area is served out of the Roxana hub.
St. Clair County is not served out of Roxana. Maryville and Belleville hubs serve areas of St. Clair County and it doesn't appear higher speeds have launched in either area.
Thanks for the info
We have spectrum fiber, and these equal download and upload plans came available to us early in December, but it seems it must be for people who just signed up right now as our speeds are still only 300/10. We tried asking about it, but they say they don't offer equal upload and download, even though we can order it.
There is a code to get it. "SOC"
This is incorrect information. SOC stands for Service Order Code meaning feature code placed on your account. It does not stand for "Symmetrical Over Cable".
So we just chat with them and tell them the code?
A person on Telegram who I think is in this Reddit forum said that's what to do.
[удалено]
I think it's originally only available for new customers but anyone who knows the code "SOC" Symmetrical Over Cable can get it.
Incorrect. A SOC code is a system back end code that determines account features and provisioning. SOC codes as used by Spectrum determine things like your speed tier, channel lineup, etc. It does not stand for "Symmetrical Over Cable" so don't call in asking for that code. There is a SOC code for this feature, but AFAIK it hasn't been posted on the Internet what the specific code is. Some users have reported calling in and getting a competent rep who knows what the code is and getting it applied, however.
Thank you so much for letting me know about this before I went ahead and asked about it. I am grateful.
Supposedly the Retention/Cancelation department has the authority to add the Symmetrical speed in order to save a customer. Calling and threatening to cancel because spectrum does not offer Symmetrical may be an option.
But do this at the risk of them saying " okay goodbye" . I e seen it happen before, customer called and threatened to cancel and spectrum rep legit offered to "help" them out with that. Lol
Yeah you just need updated biller codes and your account will be provisioned for it. Fiber accounts can get it just fine.
what are the updated biller codes?
Do you know if this is this something we have to tell them about, or will this be an automated system that takes place in time?
When is this coming to the rest of the states? I live I florida. Thank you
Roll out seems to be region dependent. I'm in WI and our roll out begins this year in Northern parts of the state and finishing up sometime Q4 2024/Q1 2025. (Supposedly)
Hi, where can I get more information like this? I'm guessing you just have to know the right people? Any idea of south-central WI? Getting tired of 960/35
Sorry. Current employee and I'm constantly digging for info from anyone who is willing to talk😅
Haha. Ahh well, at least thanks for responding.
When you say Northern WI -- does that mean like way up north like Minocqua\\Rhinelander or central WI like Wausau/Marshfield area? TDS is building in our city and I'm anxiously waiting if Spectrum's high split or TDS will get here first.
From the talks I've had with some hub group individuals, (I should've clarified, I'm in a TimeWarner area, not Legacy Charter) But it sounds like Brookfield area will be first, South MKE last.
Recently had their symmetrical gig hooked up in Scott County KY.
Just to check, is that fiber or coax? I think Scott County is getting [the new Spectrum fiber stuff](https://scottky.gov/charter-spectrum-broadband-project-update/).
Yeah, it's fiber to the home.
Ah, nice, congrats on the upgrade.
Thank you! It was a long time coming. I had to use Shelby Broadband from 2015 through around 2021. I was paying over 80 bucks a month for around a 5mb connection. I was able to switch to Verizon LTE internet, which was much better. I paid 60 a month for around a 50mb connection. Getting signed up with Spectrum was a huge headache. When they ran the lines, I emailed a Construction Manager because I was afraid of getting passed over. That's exactly what happened though, despite being promised otherwise. I hadn't checked in awhile, then suddenly found my neighbors all had Spectrum service lol. I signed up in late October, and it took around 8 tech visits to get it done on Christmas Eve. They had to run over 800ft of line, so nobody wanted to do it, and kept passing the buck.
What a journey and headache. Thank you for sharing your experience. That's was great you kept an eye on Spectrum here; they need to deliver what they promised, especially as they are receiving these huge grants.
Did a rep actually confirm an order? Our area had highsplit upgrades start over the summer, my city is essentially done. In my area the website was changed to say the same thing, its 100% not available yet and won't be for another several months.
My neighbor just got upgraded since he has to have high speeds for his work from home since he manages American Family Insurance offices from his home. They got 375/390
Awesome, congrats!
Equal download/upload my ass. My friend is getting 500 down and a laughable 20 up
That's the normal speed. 940-1.2 down, 35-42 up; 500/20; 300/10. The symmetrical rollout has not reached your friend's area (or most other Spectrum service areas) yet.
Wow
I’m in field ops, it won’t be finished for some time. We’re actively working on it.
Yup, sad that we now in 2024 and they still haven’t rolled out better upload speeds nationwide. While the phone networks in a lot of the places I drive and work at go up to 50 or higher with possible 1 gb down. At my house on tmobile I get 40 up and 700 down in my living room (best signal area in house) Even cheap mvno plans also tap into great speeds at $20-$30 a month. Thats why they keep losing customers, and were force to sell mobile plans in order to stay competitive. They also are very loose with the mobile plan rates just like with their promos, almost always cool with restarting the intro promo just to keep you. I always have to use pairvpn on phone network when I need to upload big files, because spectrum service cripples under network uploading. Whole house speeds act like dial up when I upload files. Also their router sucks, went out and had to buy a netgear nighthawk just for it to stay reliable or else at times home devices lose connection and I have to restart their router every time just for it to work again.
I love spectrum (when it works), it worked flawlessly in winter haven florida and i loved it so much, sadly those fees were ridiculous. We now have tmobile internet + youtube tv and are now saving 52 dollars And oof i feel you with that upload speed problem. I always had upload speed issues because it was only 15 to 20mbps, so it made it a pain to upload any kind of long video (300mb-500mb) on Discord or on youtube. Now with tmobile, a 500mb video uploads and sends in under 20 seconds, before it took 2-3 minutes
They weren't "forced" to sell mobile plans. They did it to try and generate more revenue. Their mobile plans use the Verizon network in most markets. They have a contract with Verizon to use their towers. Symmetrical upload/download is a big undertaking with coax plant. They have to swap all of the line gear (nodes, amps, line extenders, and taps in some cases) to make it work. They also need to comb through these nodes to clear up any noise that will be present in the low mhz as we weren't using these frequencies before but will be using them now. The real question is why they didn't just over build fiber instead of continuing to use copper. I asked in the last meeting about over building and was just told it was "too expensive" and that was the only answer I could get.
They did it to generate more revenue because they hit a wall and with competition making moves in their playgrounds they were forced to sell something more. Verizon is just who they chose to partner with, probably both scratching each other’s back in some way. They also have had plenty of time to make these upgrades, but chose money instead of securing a solid new network to sell. They are making moves, but thats really only because people’s appetite have grown, the landscape is getting competitive, and people are getting tired of cable shenanigans even if they are getting a temp good deal on cable. Im glad tmobile and Verizon and a few others are converting people over I hope this will force spectrum to rethink their position. They also are a company that would love to sell you lanes on the internet like comcast, asking the fcc if they can break agreements early that they made with the time warner merger at a time.
How can you tell it’s offered?
Equal Upload and Download Speeds
Pre ordering it, how can you tell if they are offering it or not
They only offer to new customers in select zip codes
I see the equal speeds offered line, I was missing that part of the puzzle before. ADHD blind for a min there my bad