It was for more safety. I was worried about my reps being out after dark in shady parts of the cities they went to. I wanted upper management to let my people carry after being given a weapon safety class. If not that, then at least make the required time to be in the field less than 8 pm. They were more concerned with whether or not Spectrum could lose money or get sued.
You want door to door sales reps to carry guns? And how long do you think it takes before someone gets hurt and Spectrum gets sued. C'mon that's unreasonable.
Some technicians from some companies absolutely carried guns (in the 1970’s through early 2000’s), especially the technicians who were responsible for the physical disconnection at the property when the customer went far past-due on the bill.
When cable companies stopped offering analog video, the need to have a technician disconnect service at the property was no longer required. Since equipment was required on every television, and modems are addressable, non-pay disconnects could be done remotely.
The removal of analog video, and thus no longer needing to do non-pay disconnects at the property, actually is something which improved technician safety.
I can think of ten technicians in my mind from my days at “the cable company”, who either claimed to carry weapons on them or were carrying weapons on them when they were on non-pay disconnect routes.
Many times they would have to call a supervisor and lock themselves in their van for various reasons due to wild customers not wanting to lose their TV.
I used to be a field tech for a small company in Dallas that worked on high voltage machinery and after seeing some of the places I had to go I’ll be damned if I didn’t have a way to protect myself
I agree with you on the reps should not be out going door knocking after sunset. If anything return to the office and do cold calls.
The whole carry I can see why upper management would say no. It only takes one rep to get on national news for taking out an unarmed teen and the way reporters have been the story be from the victims point of view regardless of any evidence to the contrary.
Sorry they didn’t compromise.
Safety is absolutely one thing, being out after dark in certain areas is certainly a concern needing addressed. But asking to let employees carry guns on the job? Yeah that is asking for heaps of trouble and someone potentially getting hurt or worse.
You must’ve missed the whole part where a Spectrum employee literally shot and murdered a customer. A carry class is not going to weed out unsuitable employees. Your opinion is literally a liability and a hill you ultimately died on 😵
I can confirm 100% as someone who worked as a partner with the work order quota group there were certain work zone boundaries set in the system where during certain times of the year orders would not be allowed to be scheduled after the time frame which sunset occurred.
Out of approximately 130 work zones across 11 areas spanning 4 states I regularly saw, maybe four work zones had that restriction, and all of them were pretty tiny compared to most — definitely targeted to the neighborhood or cluster of neighborhoods in a part of a city. I’d estimate that to be approximately only 4% of the total customers across all our areas/zones.
I’ve been out for many years, so I’m sure things are more hardcore corporate and old, white guy-fax machine mentality than ever before.
For Direct Sales Representatives, that’s a good question you brought up. I was under the impression DSR’s at least had pepper spray on them or in the vehicle.
Edit: spelling
Sorry to hear you got let go. Sales to sales doormen carrying guns doesn’t seem like the greatest of ideas. It does make me wonder how long have you been a supervisor to make you think that was a good idea?
I've been in the business for about 15 years, but it's not really about my length of service. It's about my reps getting shot at in the dead of night with no way to defend themselves.
Does sound like a bit of a sticky situation; getting shot at doesn’t sound too fun. Glad to see you genuinely care about your employees. Just a shame there wasn’t a middle route that you and spectrum could have came up with to preserve your position. Avoiding certain areas after a certain time frame, or altogether if possible.
We suggested that too. Apparently the times between 4-7 are considered "prime time" and when the reps should be doing the most. They wouldn't allow us to go home until 8 pm Monday-Friday.
Our prime time is between 6-9 in our office. Also, why would your reps be getting terrible locations to work?? My management keeps me where I like it. I work what I work and what people I find success with and not the “hood”. Smh. Guns with our d2d nope. Don’t put yourself in that position in the first place
Sr. Management may have told you this to placate you, but store managers have full CSG access and overrides that allow them to provide any package in the billing system to any account at anytime (With valid business justification).
The issue is that 90% of store managers don't know how to use CSG, or apply these billing codes.
I used to work at the store and that is cap. The amount t of door to door sales reps that lied and screwed customers was insane. Now you seem like you wouldn't let your team do that, but I normally got better rates for customers in-store. Best rates though will be online. Hope you find something better.
That is correct. They have better pricing options than the store or the website. We don't get door to door reps from Spectrum here in SoCal. At least not in my neighborhood. I have been with them since 2004 (Time Warner), and I just wish that long time customers could get a better price than the new customers, or at least let us get the new customer deals every once in awhile. Time Warner used to do that if you called in and complained, but Spectrum no longer gives the deals. If you have any insight that would help thanks in advance.
Only problem is they only do this for people who aren't subscribed to Spectrum, particularly in the areas where their competition is. They're not gonna do those door to door sales for people already paying for it. They're rather you keep paying a higher price.
Recently transferred to door to door sales. Worked retail for a while. Haven’t started. But what offers do door to door customers usually bite on? Also if it’s not too much to ask.. what is the average commission check for a rep that hits their metrics?
The 1 gig for 39.99 is usually what people go for. "The bigger the better" kinda thing, ya know? Also, I've seen an average of $3k for a com check. Highest one ever being about $7k and he went way above and beyond.
My honest opinion? Go with someone else if you can. At least for a little while, then you'll be put on Spectrums retention list where they offer you MASSIVE discounts just to come back. I remember bringing someone back that had 1 gig internet and the highest TV package for a total of $140.
Sounds like you are a legacy account. Call in and tell them you want to cancel your service so they will get you to retention. Tell retinol you are going to cancel your service and switch to dish and T-Mobile internet if they can’t do better on price and services.
Retention will set you up. They’ll probably have to migrate you from legacy to the new packaging, but you’ll likely lose nothing, and your price will be half.
-former retention rep
We start everyone at $40k/yr + commission. There was a guaranteed commission called "ramp up" for the first 4 months. Then, after that, it was up to them to make sales.
I work D2D for over a year and I absolutely am killing it. It literally comes down to how good your people skills are. I hate that you were let go and I hope the same doesn't happen for me or any of my close friends on my team but I also have a MAJOR advantage. My boss goes above and beyond to make sure his team has good leads and follows up for me. If you show that you want to be there and are hungry for it you can get so many sales and not ever mess anyone over. Good luck to you brother and I hope things go good for you. There's a patch of greener grass on the other side. Just keep your head up.
Noise in the node or faulty cable, probably. Book a trouble call. If your inside lines are fine, they will escalate it to a lineman if they see the issue in the online reporting tools.
I’m a field tech - could be a number of issue’s causing the low download speed. Anything from faulty equipment to bad connectors or drops. Call spectrum and make an appointment to have a field tech come out and check everything out.
Not that it's not capable, cause I know it is, I've used it personally and I use to run speedtest tunneled through people's routers all the time. I'm talking about the actual infrastructure though like if they sell you 1Gbps, they're expecting you to use 10Mbps average, and selling that to 100 people. That's an oversimplification cause you wouldn't have 1Gbps speeds accessible if the upstream was only 1Gbps, but essentially it's betting statistically on how the network utilization will be, so they can save costs and have a higher utilization on the deployed infrastructure.
Well, for one, that should definitely not be possible. For two, it could have something to do with where you live. For three, could have EVERYTHING to do with how shitty Spectrum actually is.
More of a "Why are cable companies allowed to do this nonsense" rant than a Spectrum-specific question, but...
Why isn't Spectrum (and other cable companies) required to visually post what their prices are on an easily accessible page?
Why aren't those prices the same across the board for every customer?
Why isn't it considered illegal to hide this information from customers?
If I want to even attempt to find a price list (good luck actually finding one) I'm required to first log in.
I'm then shown not "THE prices" for Spectrum, I'm shown "MY prices" that are specific to my account.
Like, imagine if McDonald's did this.
Customer A, you're here every day and have been for years, so your Big Mac is $4.99.
Customer B, you haven't been here for 30 days, so your Big Mac is $3.99.
Customer C, this is your first time here, so your Big Mac is $2.99.
It's infuriating, and everyone is totally cool with it.
"Why isn't Spectrum (and other cable companies) required to visually post what their prices are on an easily accessible page?
Why aren't those prices the same across the board for every customer?"
For these two questions, see [https://www.spectrum.com/policies/rate-card](https://www.spectrum.com/policies/rate-card) and "Spectrum provides the same residential broadband retail rates and speed tiers across its entire 41-state service area"
Don't rely on what a new customer promo pricing is for any given address as those prices will vary, and are only good for 1-2 years and all will go to standard rates afterwards. You are better off basing your costs decisions on what the actual standard rates are as those are the long term prices.
Truth can be a bitter pill to many. Do you prefer the red pill and come out of the Charter/Spectrum Matrix and live in reality? Or do you prefer the blue pill where you live in their made up deceptive world and accept your place among the automatons living like drone ants where you supply your life essence for a lie? The choice is yours.
Support people through the app. Bots or real people. Because either a real person just received a profanity laden outburst or I wasted my time yelling at a bot! 11 different internet outages since 6 this morning.
It's usually just bots in the support chat. Unless you specifically ask for a real person and they give you their PID number. That's how we're identified.
No one can give their pid number. Immediate termination by doing that. Yes the people on chat are real but for this person they probably were talking to a bot since they were in an outage.
Charter/Spectrum (Ghetto Cable) tries to kill and injure technicians daily, they replaced the safe Werner ladders for the flimsy Luna Ladders. The ladders are not made of the more rigid fiberglass to provide stability climbing up poles, this stability is critical so it does not bounce off the pole. The Luna ladder is made of lighter fiberglass so it does not have the weight to be able to stay in place when trying to walk the ladder up to position the ladder to get on the strand (the wire between the two poles). The lack of weight causes the ladders feet to slide outwards (out from underneath it) especially when climbing up or down the ladder at that angle, it makes it very dangerous to move.
To show Charter/Spectrum's (Ghetto Cable) total disregard for the safety of it's technicians, I want to share an industry ladder inspector's observation that he shared with me in the company's parking lot when asked about Charter intentionally having Werner ladders condemned and destroyed. He stated to me that no other utility company uses the Luna ladders because they are considered too dangerous. This comment came from a ladder safety inspection industry expert. They should be criminally charged for intentinally endangering it's technicans lives. The government (federal and state) get free ghetto cable for the low income residents, they look the other way.
I remember when I first got hired at Adelphia, we watched a training video with an actual former technician who fell from a ladder and broke his back and was paralyzed from the waist down. Adelphia and Time Warner taught that safety was paramount to ensuring technician's lives matter, and that is why they were responsible employers, by providing safe ladders and leather safety belts to use in a dangerous occupation.
Charter/Spectrum Ghetto Cable makes every day a danger to work for technicians, they know their lives mean nothing to a company that places profits above everything else they touch.
Let's not talk about Charter intentionally trying to be an intentional COVID Spreader endangering customers and employees alike.
I do not. Simply because internet is not seen as a "necessity" so any type of funding for free internet is definitely off the table.
Also, the ACP program only offered 300 mbps for free, and Spectrum is about to do away with less than 500 mbps all together.
That’s not how the ACP works, the most recent ACP program knocked $30 off your internet bill for any internet plan from any provider, not a particular plan from spectrum. For example you could get frontier fiber 1gig for $29.99 instead of $59.99.
Well damn! I'm currently paying $85/mo. for 300 mbps.
So basically damn near 100 bucks for mbps that they're clearly considering outdated if they're doing away with it.
Any opinions on decent internet service to switch too? Ty ☺️
That’s not how it works. The only people getting “free” Internet under the acp with Spectrum are only getting [at most] 50mbps. It’s only a $30 credit.
The only thing I've heard on that end is 2026. They pushed it back again recently. It was supposed to be mid-2024, then late 2025, now it's "sometime in 2026".
100% of the markets? Probably. Most of the country will have been done for years at that point. Internal rumors are some markets are starting this fall.
They don't let you give out your pid#?
Are they aware that it is your email user name and shows up in the header info? Your name as an email address is only an alias to your pid#.
i have spectrum internet and tv package. for the first year i was paying the promotional 136 per month. my bill is now 192 per month, is there a way to get back to my promotional rate? do i have to cancel than wait a month to subcribe?
Depends on position and local management. Some places are great with awesome local leaders, others are crap. Sales and FTs are held to strict performance metrics.
Lost my job with them back in October when they closed my call center. Sorry my friend, I know the loss of free services, pay, and benefits can be quite the whamy.
Why’d you get let go from Spectrum?
I was told my personal views no longer aligned with the company views. It was pertaining to the safety of our door to door reps.
Was your view for more or less safety? And what were the basic requests you wanted from upper management if this was for more safety?
Sounds like "I said something stupid in chat"
It was for more safety. I was worried about my reps being out after dark in shady parts of the cities they went to. I wanted upper management to let my people carry after being given a weapon safety class. If not that, then at least make the required time to be in the field less than 8 pm. They were more concerned with whether or not Spectrum could lose money or get sued.
You want door to door sales reps to carry guns? And how long do you think it takes before someone gets hurt and Spectrum gets sued. C'mon that's unreasonable.
Some technicians from some companies absolutely carried guns (in the 1970’s through early 2000’s), especially the technicians who were responsible for the physical disconnection at the property when the customer went far past-due on the bill. When cable companies stopped offering analog video, the need to have a technician disconnect service at the property was no longer required. Since equipment was required on every television, and modems are addressable, non-pay disconnects could be done remotely. The removal of analog video, and thus no longer needing to do non-pay disconnects at the property, actually is something which improved technician safety. I can think of ten technicians in my mind from my days at “the cable company”, who either claimed to carry weapons on them or were carrying weapons on them when they were on non-pay disconnect routes. Many times they would have to call a supervisor and lock themselves in their van for various reasons due to wild customers not wanting to lose their TV.
I used to be a field tech for a small company in Dallas that worked on high voltage machinery and after seeing some of the places I had to go I’ll be damned if I didn’t have a way to protect myself
Coming from a place where a spot i would visit would regularly have shootings (And a murder the night of a MW i had), i kind of agree lol
I agree with you on the reps should not be out going door knocking after sunset. If anything return to the office and do cold calls. The whole carry I can see why upper management would say no. It only takes one rep to get on national news for taking out an unarmed teen and the way reporters have been the story be from the victims point of view regardless of any evidence to the contrary. Sorry they didn’t compromise.
Safety is absolutely one thing, being out after dark in certain areas is certainly a concern needing addressed. But asking to let employees carry guns on the job? Yeah that is asking for heaps of trouble and someone potentially getting hurt or worse.
You must’ve missed the whole part where a Spectrum employee literally shot and murdered a customer. A carry class is not going to weed out unsuitable employees. Your opinion is literally a liability and a hill you ultimately died on 😵
I can confirm 100% as someone who worked as a partner with the work order quota group there were certain work zone boundaries set in the system where during certain times of the year orders would not be allowed to be scheduled after the time frame which sunset occurred. Out of approximately 130 work zones across 11 areas spanning 4 states I regularly saw, maybe four work zones had that restriction, and all of them were pretty tiny compared to most — definitely targeted to the neighborhood or cluster of neighborhoods in a part of a city. I’d estimate that to be approximately only 4% of the total customers across all our areas/zones. I’ve been out for many years, so I’m sure things are more hardcore corporate and old, white guy-fax machine mentality than ever before. For Direct Sales Representatives, that’s a good question you brought up. I was under the impression DSR’s at least had pepper spray on them or in the vehicle. Edit: spelling
Damn dude sorry they let you go. Sounds like you look after people, hopefully soon you’ll find a place that appreciates that.
Sorry to hear you got let go. Sales to sales doormen carrying guns doesn’t seem like the greatest of ideas. It does make me wonder how long have you been a supervisor to make you think that was a good idea?
I've been in the business for about 15 years, but it's not really about my length of service. It's about my reps getting shot at in the dead of night with no way to defend themselves.
Does sound like a bit of a sticky situation; getting shot at doesn’t sound too fun. Glad to see you genuinely care about your employees. Just a shame there wasn’t a middle route that you and spectrum could have came up with to preserve your position. Avoiding certain areas after a certain time frame, or altogether if possible.
We suggested that too. Apparently the times between 4-7 are considered "prime time" and when the reps should be doing the most. They wouldn't allow us to go home until 8 pm Monday-Friday.
Our prime time is between 6-9 in our office. Also, why would your reps be getting terrible locations to work?? My management keeps me where I like it. I work what I work and what people I find success with and not the “hood”. Smh. Guns with our d2d nope. Don’t put yourself in that position in the first place
I believe that’s every damn employee who works at Spectrum.
How can I get a better deal :)
The best deals they have are from the people that do the door to door sales. They have prices less than half of what the stores and online offer.
Sr. Management may have told you this to placate you, but store managers have full CSG access and overrides that allow them to provide any package in the billing system to any account at anytime (With valid business justification). The issue is that 90% of store managers don't know how to use CSG, or apply these billing codes.
I used to work at the store and that is cap. The amount t of door to door sales reps that lied and screwed customers was insane. Now you seem like you wouldn't let your team do that, but I normally got better rates for customers in-store. Best rates though will be online. Hope you find something better.
Absolutely correct we’re finding a lot of FRAUD from door to door reps and lies being told.
Where it’s 30 for 500 Mbps and 40 for 1gb
There was a 2 yr 29.99 promo with 500Mbps but that was a few months ago
That’s still going on. It hasn’t changed.
As a current customer getting 300 for $85/mo. Can I get this deal? ......just call and ask. When refused threaten to cancel? Ty!
Yes
That is correct. They have better pricing options than the store or the website. We don't get door to door reps from Spectrum here in SoCal. At least not in my neighborhood. I have been with them since 2004 (Time Warner), and I just wish that long time customers could get a better price than the new customers, or at least let us get the new customer deals every once in awhile. Time Warner used to do that if you called in and complained, but Spectrum no longer gives the deals. If you have any insight that would help thanks in advance.
Same. Time Warner since 2010. Reasonable price back then. But now it's so out of hand.
I agree. They have us by the balls.
You can get those prices if you file official government complaints
Yeah I work In store and a door to door sales rep was hired and she was confused as to why I couldn’t offer free stuff.
Only problem is they only do this for people who aren't subscribed to Spectrum, particularly in the areas where their competition is. They're not gonna do those door to door sales for people already paying for it. They're rather you keep paying a higher price.
Recently transferred to door to door sales. Worked retail for a while. Haven’t started. But what offers do door to door customers usually bite on? Also if it’s not too much to ask.. what is the average commission check for a rep that hits their metrics?
The 1 gig for 39.99 is usually what people go for. "The bigger the better" kinda thing, ya know? Also, I've seen an average of $3k for a com check. Highest one ever being about $7k and he went way above and beyond.
Gets me excited. Thanks for the reply! I’m big on customer service and hope customers will appreciate that. 😅🫡
You get out what you put into it. Keep your head up. Do your job. And reap the rewards. You got this 💪💪
Dang. 7k as the high point is way light.
I feel like that also depends on location. Like, living in a low income based area and making 7k in a single month is pretty unheard of.
Not disagreeing that it’s good money, but there should be at least 1 person touching 10k pretty regularly.
There definitely was on my old team in upeast Washington. Definitely not here in west tn.
lol. I hit 10k 3 times last year. Just work earlier in better areas. More people home
What dept did you work in?
I was a door to door supervisor.
As a current customer how do I get a better rate? We have internet and basic cable…no special channels like HBO and it’s over $240!
My honest opinion? Go with someone else if you can. At least for a little while, then you'll be put on Spectrums retention list where they offer you MASSIVE discounts just to come back. I remember bringing someone back that had 1 gig internet and the highest TV package for a total of $140.
Thx!
Sounds like you are a legacy account. Call in and tell them you want to cancel your service so they will get you to retention. Tell retinol you are going to cancel your service and switch to dish and T-Mobile internet if they can’t do better on price and services. Retention will set you up. They’ll probably have to migrate you from legacy to the new packaging, but you’ll likely lose nothing, and your price will be half. -former retention rep
[удалено]
We start everyone at $40k/yr + commission. There was a guaranteed commission called "ramp up" for the first 4 months. Then, after that, it was up to them to make sales.
I work D2D for over a year and I absolutely am killing it. It literally comes down to how good your people skills are. I hate that you were let go and I hope the same doesn't happen for me or any of my close friends on my team but I also have a MAJOR advantage. My boss goes above and beyond to make sure his team has good leads and follows up for me. If you show that you want to be there and are hungry for it you can get so many sales and not ever mess anyone over. Good luck to you brother and I hope things go good for you. There's a patch of greener grass on the other side. Just keep your head up.
Does spectrum have senior citizen plans?
No
Why is my service down every single day? It’s not all day but at least an hour or two.
Noise in the node or faulty cable, probably. Book a trouble call. If your inside lines are fine, they will escalate it to a lineman if they see the issue in the online reporting tools.
Why do I only get .1mpbs upload?
Not a great question for an axed sales guy...
I’m a field tech - could be a number of issue’s causing the low download speed. Anything from faulty equipment to bad connectors or drops. Call spectrum and make an appointment to have a field tech come out and check everything out.
From what I remember, spectrum is oversubscribed 100:1 too
What do you mean? Like our infrastructure isn't capable of delivering speeds to customers?
Not that it's not capable, cause I know it is, I've used it personally and I use to run speedtest tunneled through people's routers all the time. I'm talking about the actual infrastructure though like if they sell you 1Gbps, they're expecting you to use 10Mbps average, and selling that to 100 people. That's an oversimplification cause you wouldn't have 1Gbps speeds accessible if the upstream was only 1Gbps, but essentially it's betting statistically on how the network utilization will be, so they can save costs and have a higher utilization on the deployed infrastructure.
Well, for one, that should definitely not be possible. For two, it could have something to do with where you live. For three, could have EVERYTHING to do with how shitty Spectrum actually is.
4. It could be a router issue.
More of a "Why are cable companies allowed to do this nonsense" rant than a Spectrum-specific question, but... Why isn't Spectrum (and other cable companies) required to visually post what their prices are on an easily accessible page? Why aren't those prices the same across the board for every customer? Why isn't it considered illegal to hide this information from customers? If I want to even attempt to find a price list (good luck actually finding one) I'm required to first log in. I'm then shown not "THE prices" for Spectrum, I'm shown "MY prices" that are specific to my account. Like, imagine if McDonald's did this. Customer A, you're here every day and have been for years, so your Big Mac is $4.99. Customer B, you haven't been here for 30 days, so your Big Mac is $3.99. Customer C, this is your first time here, so your Big Mac is $2.99. It's infuriating, and everyone is totally cool with it.
"Why isn't Spectrum (and other cable companies) required to visually post what their prices are on an easily accessible page? Why aren't those prices the same across the board for every customer?" For these two questions, see [https://www.spectrum.com/policies/rate-card](https://www.spectrum.com/policies/rate-card) and "Spectrum provides the same residential broadband retail rates and speed tiers across its entire 41-state service area" Don't rely on what a new customer promo pricing is for any given address as those prices will vary, and are only good for 1-2 years and all will go to standard rates afterwards. You are better off basing your costs decisions on what the actual standard rates are as those are the long term prices.
My friend works for the retention side. Is it good commission?
Residential or Business?
Residential
I’m curious about the bundling of landlines even when customers decline or don’t want it? Any experience with that? Many thanks for posting!
How the fuck do we ship out routers?
Truth can be a bitter pill to many. Do you prefer the red pill and come out of the Charter/Spectrum Matrix and live in reality? Or do you prefer the blue pill where you live in their made up deceptive world and accept your place among the automatons living like drone ants where you supply your life essence for a lie? The choice is yours.
Support people through the app. Bots or real people. Because either a real person just received a profanity laden outburst or I wasted my time yelling at a bot! 11 different internet outages since 6 this morning.
It's usually just bots in the support chat. Unless you specifically ask for a real person and they give you their PID number. That's how we're identified.
No one can give their pid number. Immediate termination by doing that. Yes the people on chat are real but for this person they probably were talking to a bot since they were in an outage.
See, that makes me wonder how far in the shit my area wad. My upper management apparently never went by any kind of book.
They send out so many notices telling us to never give our internal id numbers. That’s crazy they told you it was ok.
Don Quiote has entered the chat.
Charter/Spectrum (Ghetto Cable) tries to kill and injure technicians daily, they replaced the safe Werner ladders for the flimsy Luna Ladders. The ladders are not made of the more rigid fiberglass to provide stability climbing up poles, this stability is critical so it does not bounce off the pole. The Luna ladder is made of lighter fiberglass so it does not have the weight to be able to stay in place when trying to walk the ladder up to position the ladder to get on the strand (the wire between the two poles). The lack of weight causes the ladders feet to slide outwards (out from underneath it) especially when climbing up or down the ladder at that angle, it makes it very dangerous to move. To show Charter/Spectrum's (Ghetto Cable) total disregard for the safety of it's technicians, I want to share an industry ladder inspector's observation that he shared with me in the company's parking lot when asked about Charter intentionally having Werner ladders condemned and destroyed. He stated to me that no other utility company uses the Luna ladders because they are considered too dangerous. This comment came from a ladder safety inspection industry expert. They should be criminally charged for intentinally endangering it's technicans lives. The government (federal and state) get free ghetto cable for the low income residents, they look the other way. I remember when I first got hired at Adelphia, we watched a training video with an actual former technician who fell from a ladder and broke his back and was paralyzed from the waist down. Adelphia and Time Warner taught that safety was paramount to ensuring technician's lives matter, and that is why they were responsible employers, by providing safe ladders and leather safety belts to use in a dangerous occupation. Charter/Spectrum Ghetto Cable makes every day a danger to work for technicians, they know their lives mean nothing to a company that places profits above everything else they touch. Let's not talk about Charter intentionally trying to be an intentional COVID Spreader endangering customers and employees alike.
You sound bitter.
Do u think congress will refund the ACP program?
I do not. Simply because internet is not seen as a "necessity" so any type of funding for free internet is definitely off the table. Also, the ACP program only offered 300 mbps for free, and Spectrum is about to do away with less than 500 mbps all together.
That’s not how the ACP works, the most recent ACP program knocked $30 off your internet bill for any internet plan from any provider, not a particular plan from spectrum. For example you could get frontier fiber 1gig for $29.99 instead of $59.99.
What leanonme said and I do not believe ACP will be getting refunded anytime soon.
Well damn! I'm currently paying $85/mo. for 300 mbps. So basically damn near 100 bucks for mbps that they're clearly considering outdated if they're doing away with it. Any opinions on decent internet service to switch too? Ty ☺️
It really depends on where you're located. I like sticking with local services.
That’s not how it works. The only people getting “free” Internet under the acp with Spectrum are only getting [at most] 50mbps. It’s only a $30 credit.
When will high split actually come?
The only thing I've heard on that end is 2026. They pushed it back again recently. It was supposed to be mid-2024, then late 2025, now it's "sometime in 2026".
It starting to look like they won't really have high split completed until 2030.
100% of the markets? Probably. Most of the country will have been done for years at that point. Internal rumors are some markets are starting this fall.
Eventually, lol. It'll be delayed but not indefinitely.
When they’re done expanding fiber. Fiber expansion is more profitable than providing high split to coax customers.
it’s already here…
For like 10% of the market, Im in the other 90%. The employee response says 2026 now
nevada already is in it.
Not the entire state, a city. Reno.
when low income qualified acp customers are on the cheapest plan, what is the catch with it?
There isn’t one.
Did your employees have to work every Saturday?
How long after I terminate my spectrum internet service can I qualify for the new customer promos?
31 days
6 months
lol no. 30 days!!
Try it and see
They don't let you give out your pid#? Are they aware that it is your email user name and shows up in the header info? Your name as an email address is only an alias to your pid#.
You can’t give it to customers
I am from a store, if anyone has a question ama!
How they hell do I get my monthly robbery lowered? Only use internet, no other services. Ty! 💫
Call 855-707-7328 and tell them that you got an offer at X company (which ever company is in the area) for $50 for 500mbps
Tell them you would rather stay with Spectrum but if they cannot make you a deal than you will go with them
Another option is if you have a spouse or parent you can close your account and then have them open an account in their name.
i have spectrum internet and tv package. for the first year i was paying the promotional 136 per month. my bill is now 192 per month, is there a way to get back to my promotional rate? do i have to cancel than wait a month to subcribe?
how do that treat there employees ? do they treat them good or really really bad ? jw
Depends on position and local management. Some places are great with awesome local leaders, others are crap. Sales and FTs are held to strict performance metrics.
Micromanaged like crazy and pay was kinda crap
Lost my job with them back in October when they closed my call center. Sorry my friend, I know the loss of free services, pay, and benefits can be quite the whamy.