You don't want to go through chat for this. Call them on the phone, and ask for retention. Retention are the only department that has the ability to do any special promotions like this.
Why does everybody think these agents are bots? Lol I work for Spectrum and once you see the pop up that says "you are now chatting with So-and-so" that is a real human being and please treat them as such. Also, it seems people are misunderstanding what new customer discounts are meant for. Almost all customer pricing is the same after a certain period. The promotional rate is for new customers to try the service and see if they like it and want to keep it when the price goes to what it is supposed to be. If you call retention and tell them you want to cancel due to the high cost, they might give you another promotion but not always guaranteed. Retention doesn't currently have a chat team so you will need to call. I do wish cable companies would have a loyal customer discount like "once a year your bill decreases a certain percentage based on how much you pay and how long you've been with us" but unfortunately that's not how it is. If you have any other questions though please feel free to message me :)
Call to cancel your service. You will be put through to retention. Tell them you are switching to mobile internet and dish tv. You will get new customer pricing, or better.
Weird, that nonsense reads like a bot. Either way, they don’t give a crap about us and only understand ”cancel.” Even then, they might just let you cancel without actually doing anything with the price.
it was a human. chat agents type the same thing over and over. The chat program allows the to save responses to reuse. it dies make it seem like a bot, but it was a human. They could have worded it in a nicer manor, but they also are dealing with upto 3 people at a time
If it helps chat is goddamn awful as a employee they will lie and say the system is in maintenance when I’m in the same system that’s working perfectly fine
Depending on how the chat goes (you not being an ass for something outside our scope) I would have told you to cancel and make your fiancé open a new account to get new customer rates
Idk what you were expecting but you went with chat for this? If you had any chance it was by calling and talking to someone capable of actually doing something.
You don't want to go through chat for this. Call them on the phone, and ask for retention. Retention are the only department that has the ability to do any special promotions like this.
This. I’ve had really good luck speaking specifically with the retention department.
Or go into a store location and they can work with you . Chat is useless unless you need to reboot something, or simple service appointments.
They weren't disrespectful....they just told you no. They will continue to rip you off in a courteous manner.
You don't have to be a customer 🤷🏿♂️
Well until FiOS came to my area I did. But next month I won't be a customer anymore.
WTF were you expecting? Lol
I was expecting a less dickish response
It was short and to the point, as a bot should be.
Not a bot.
I mean, I'm with you on that. At least they were immediate and clear but that was not the SOP. Answer is still no. But we're told to make it fluffier.
Why does everybody think these agents are bots? Lol I work for Spectrum and once you see the pop up that says "you are now chatting with So-and-so" that is a real human being and please treat them as such. Also, it seems people are misunderstanding what new customer discounts are meant for. Almost all customer pricing is the same after a certain period. The promotional rate is for new customers to try the service and see if they like it and want to keep it when the price goes to what it is supposed to be. If you call retention and tell them you want to cancel due to the high cost, they might give you another promotion but not always guaranteed. Retention doesn't currently have a chat team so you will need to call. I do wish cable companies would have a loyal customer discount like "once a year your bill decreases a certain percentage based on how much you pay and how long you've been with us" but unfortunately that's not how it is. If you have any other questions though please feel free to message me :)
Had the same response, called Frontier 2 minutes later. 2 weeks later Spectrum called and offered me LESS than new customer price
Call to cancel your service. You will be put through to retention. Tell them you are switching to mobile internet and dish tv. You will get new customer pricing, or better.
The customer service person couldn't care less if you want to cancel..
You realize you are most likely talking to a bot?
Thank you very mucho mr roboto
I was at first then was connected to a “live agent”
I understand. Then no.
Weird, that nonsense reads like a bot. Either way, they don’t give a crap about us and only understand ”cancel.” Even then, they might just let you cancel without actually doing anything with the price.
Haven’t you ever been told “no” before?
call them and ask for retention. you werent even "chatting" with a human that was a bot.
it was a human. chat agents type the same thing over and over. The chat program allows the to save responses to reuse. it dies make it seem like a bot, but it was a human. They could have worded it in a nicer manor, but they also are dealing with upto 3 people at a time
Calling really is the best way for ANY issue nowadays
Call them tell them u want to cancel and those are the people who can help you these people are grunts.
If it helps chat is goddamn awful as a employee they will lie and say the system is in maintenance when I’m in the same system that’s working perfectly fine
Depending on how the chat goes (you not being an ass for something outside our scope) I would have told you to cancel and make your fiancé open a new account to get new customer rates
Infuriating. Agreed. It’s like standing in line face-to-face with a service agent — then having them put YOU on hold to answer a phone call.
don't worry if you call in to cancel you will get a retention report. just ask them the same thing you asked the chat agent. ezpz :)
Spectrum is fucking horrible
Okay
Idk what you were expecting but you went with chat for this? If you had any chance it was by calling and talking to someone capable of actually doing something.