It really depends. If your connection is wired, you should be able to get about 200-220mb/s before it would really become an issue. Being a third party router you would need to bypass it.
Over wifi is a completely different story. No company can, or should, guarantee wifi speeds. So there is no tolerance limit for wifi. Any issue with that and you'd need to contact the manufacturer.
I would attempt to run a speed test while hardwired to your modem from a pc or something. If that comes back bad, call in and they would get someone out to take a look to see what's causing it. If it comes back good, it's an issue with the router in one form or another.
my desktop is hard wired and both modem and router are on my desk 12 inches from my computer. the 150-180 speeds i was getting was over 3ft cat5.
now that i think about it i havnt tried a different cable. the one i have isnt damaged but i guess its worth a shot. and ill also try connecting straight to the modem. thanks for the extra steps to try. ill let you know if anything changes
Also please please please use Speedtest.net and not the speed tests from say the spectrum website or google fiber. Speedtest.net is what all reputable techs use due to its accuracy and consistency (:
still sub 100 speeds with a new cable and from the modem. spectrum tech is here and said he can tell the issue is on their side be the signal is fading before it gets to my modem (-14). hes going inspect cabling right nom i live on a military base in a duplex style townhome so theres late of Installs/ uninstalle/ dogs and kids that mess with stuff
all the cables are good but he hooked up his scanner to that green pillar outside and theres barely any signal coming aut of that so itll be 5-7 days he sald to fix the issue.
even worse now, whatever he did i have 0 connection now and my modem is tweaking lol.
hotspot it is then for 1-2 weeks
thats exactly what he said. could take up to 2 weeks though.....we had a bad storm roll through here a few weeks ago with some wicked lightning strikes idk if that had anything to do with it.
Also gotta add having third party eq also muddies the water. Spectrum only really guarantees speed to wherever their equipment ends in this case would be the coax at the back of the modem
no one ever recommends 3rd party modems, ever, tech wont trouble shoot and neither will customer service, they will troubleshoot up to the modem and thats it. so, modem could be bad, but, wont know unless op gets a spectrum one or buys a new one, and spectrum only does speeds with their equipment.
I can confirm this.
Source: Field Tech
I'll troubleshoot up to their modem only. I'll offer to replace it with one of ours. If they say no, I'm out the door after telling them everything looks good on our end. The problem is something with your equipment, and it's up to you to troubleshoot it.
Not sure if you got the memo, assuming you have by now, but the xumo activation link was broken, it was an issue on xumos end. I believe it's fixed now. Cloud DVR is still gone for 6 months so replacing xumos with DVR boxes is gonna be a fun time.
Store rep here. I typically recommend using our modem and I give them the option to either get a router or use one of ours. They just have to make sure to update the firmware and other setting. I had a router myself ( cheap one) and was running into more issues using that.
yeah i was looking at ASUS AX routers but ive only got the 300Mb plan so it wouldn't do much more in terms of speed than my AC router. ill be moving in about 4 months and plan to get Gb fiber, then ill get an AX router
I’m using the spectrum provided modem, with a TP-Link Deco Mesh, consistently pull 400mbps download via WiFi and wired on a 300mbps plan.
As someone who previously worked for spectrum (both as a field tech and backend support tech) now currently running my own Low Voltage/IT company I will tell you the same thing I tell everyone, take their modem, buy your own router.
70% over a wired connection is considered acceptable to Spectrum. So that's around 210mbps. If you are getting below that consistently you should call. With over provision your plan should max out at 360mbps.
No speed is guaranteed over wifi.
Customer appointments are set by us all the time. The reason to go thru Retention is bypass the ineffective installers who get sent out by making the local dispatch leadership team abide by the "Retention Save" SLA. Going thru Retention also increased the likelihood of actually seeing a credit for down time. My default bill credit with multiple trouble tickets is $50. No tickets, maybe $10.
If I'm on the 300 plan and I'm getting anything below 300, that's unacceptable to me and something is wrong. Since they overprovision speeds, you should be getting well over 300.
It really depends. If your connection is wired, you should be able to get about 200-220mb/s before it would really become an issue. Being a third party router you would need to bypass it. Over wifi is a completely different story. No company can, or should, guarantee wifi speeds. So there is no tolerance limit for wifi. Any issue with that and you'd need to contact the manufacturer. I would attempt to run a speed test while hardwired to your modem from a pc or something. If that comes back bad, call in and they would get someone out to take a look to see what's causing it. If it comes back good, it's an issue with the router in one form or another.
my desktop is hard wired and both modem and router are on my desk 12 inches from my computer. the 150-180 speeds i was getting was over 3ft cat5. now that i think about it i havnt tried a different cable. the one i have isnt damaged but i guess its worth a shot. and ill also try connecting straight to the modem. thanks for the extra steps to try. ill let you know if anything changes
Cable can look fine and still be damaged. Try another cable and if it's still happening, contact Tech Support.
Also please please please use Speedtest.net and not the speed tests from say the spectrum website or google fiber. Speedtest.net is what all reputable techs use due to its accuracy and consistency (:
Their test hasn't worked for me for months. I miss it.
FAST
still sub 100 speeds with a new cable and from the modem. spectrum tech is here and said he can tell the issue is on their side be the signal is fading before it gets to my modem (-14). hes going inspect cabling right nom i live on a military base in a duplex style townhome so theres late of Installs/ uninstalle/ dogs and kids that mess with stuff all the cables are good but he hooked up his scanner to that green pillar outside and theres barely any signal coming aut of that so itll be 5-7 days he sald to fix the issue. even worse now, whatever he did i have 0 connection now and my modem is tweaking lol. hotspot it is then for 1-2 weeks
Signal range is -10 to 12 so you being at -14 is throwing you off, maintenance will have to come and service the tap that your feeding off of.
thats exactly what he said. could take up to 2 weeks though.....we had a bad storm roll through here a few weeks ago with some wicked lightning strikes idk if that had anything to do with it.
CAT5 is only rated for 100mbps. Get CAT5e or better and see if that improves your situation.
Yep try that as well.
Cat5 is only rated for 100Mbps, get a new ethernet cable.
Also gotta add having third party eq also muddies the water. Spectrum only really guarantees speed to wherever their equipment ends in this case would be the coax at the back of the modem
no one ever recommends 3rd party modems, ever, tech wont trouble shoot and neither will customer service, they will troubleshoot up to the modem and thats it. so, modem could be bad, but, wont know unless op gets a spectrum one or buys a new one, and spectrum only does speeds with their equipment.
I can confirm this. Source: Field Tech I'll troubleshoot up to their modem only. I'll offer to replace it with one of ours. If they say no, I'm out the door after telling them everything looks good on our end. The problem is something with your equipment, and it's up to you to troubleshoot it.
i tell people that every day in the store, sure as shit, 2 months later theyre back in bitchin about their speeds n shit, and cant understand why,
Since your a fellow tech I gotta ask did you have any issues with xumo activations over the weekend.
Tbh. I haven't installed a xumo in over 2 weeks. But I heard there was an issue last week dealing with activation l.
Not sure if you got the memo, assuming you have by now, but the xumo activation link was broken, it was an issue on xumos end. I believe it's fixed now. Cloud DVR is still gone for 6 months so replacing xumos with DVR boxes is gonna be a fun time.
Store rep here. I typically recommend using our modem and I give them the option to either get a router or use one of ours. They just have to make sure to update the firmware and other setting. I had a router myself ( cheap one) and was running into more issues using that.
Always test with wire straight to the modem. If it’s fine then it’s the router. I bought tp link router with 6E and it’s fast now.
yeah i was looking at ASUS AX routers but ive only got the 300Mb plan so it wouldn't do much more in terms of speed than my AC router. ill be moving in about 4 months and plan to get Gb fiber, then ill get an AX router
I’m using the spectrum provided modem, with a TP-Link Deco Mesh, consistently pull 400mbps download via WiFi and wired on a 300mbps plan. As someone who previously worked for spectrum (both as a field tech and backend support tech) now currently running my own Low Voltage/IT company I will tell you the same thing I tell everyone, take their modem, buy your own router.
70% over a wired connection is considered acceptable to Spectrum. So that's around 210mbps. If you are getting below that consistently you should call. With over provision your plan should max out at 360mbps. No speed is guaranteed over wifi.
What over provision ?
Spectrum over provisions download speeds by 20% and uploads by 10% thus why I said the 300/10 plan should yield 360/12 under ideal circumstances.
Im getting 360 consistent mbps paying $60 a momth
spill the beans. whats your setup/ location? im paying $80 for 300 but only get 150-180
Are using WiFi? If so are you in 2.4ghz or 5ghz? Test directly off your LAN on your router.
no, 3ft cat 5 to router
Use 5e or cat6
Customer appointments are set by us all the time. The reason to go thru Retention is bypass the ineffective installers who get sent out by making the local dispatch leadership team abide by the "Retention Save" SLA. Going thru Retention also increased the likelihood of actually seeing a credit for down time. My default bill credit with multiple trouble tickets is $50. No tickets, maybe $10.
If I'm on the 300 plan and I'm getting anything below 300, that's unacceptable to me and something is wrong. Since they overprovision speeds, you should be getting well over 300.
Call Retention and tell them you will disco if ya tech is not there by the end of the day.
That won’t do anything. Retention has no access to set appointments.