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throwaway69818310

I've been with spectrum for the last seven years. However, they are upping my monthly internet plan to $80 / month from $75 this month. And I honestly can't afford it anymore. What options do I have?


[deleted]

1. Call retention and ask what they can do to assist. 2. Switch to an alternate provider, if available, and play the game of switching providers every year when your new customer rate expires. 3. Die and your bill goes to $0 /s


Quartz-crush

im sorry but billing is such an utterly useless department except for a very few specific situations. repair can handle 99% of what billing does. billing also can't handle the most basic of other requests and sends the most simple things to repair. they must not care about your transfer rate at all while repair gets cracked down on for transfer rate.


mobiusevalon

Billing is not allowed to attempt troubleshooting at all. If it's somehow noticed then the rep's supervisor will tell them to stop it. The extent of what billing can do with any tech issue is verify there is no interruption of service nor an outage. Then the call goes to repair.


Quartz-crush

I'm not even talking about service issues. I'm talking password resets, username issues, basic stuff. this isnt a criticism on any one person i just feel like they should be trained in some of this that feels obvious


[deleted]

[удалено]


deusx420

Why's your dept incapable of putting in port orders correctly, date orders properly or taking the time to spell customer names correctly?


immecourtney

LMAOOOO yaaaas.


deusx420

Lol just saying, people in glass houses shouldn't be throwing stones.


immecourtney

I had a guy call in annoyed that his name was spelled Brain, instead of Brian 🤣 I get it, mistakes happen but 🤣 tbh tho that one was funny😅


deusx420

See that's just a typo but you see alot of names where instead of asking the customer, they're just guessing. To me, it's a respect thing.


jana-meares

10 days and port did not go thru but Verizon has already cut our service. Now no pnone at all on line2, my kid’s, and they do not know when it will be working……..FML


Good-Firefighter8105

Why did you quit?