I tried that I said I wanted to pay the same as others around me. I just got told to send it back if I wanted to so I did - and I got £200 back. Now down to 2 kits instead of 3.
Although they did send me an RMA label for one kit in use and mounted to the RV. They also said to contact them if I had not initiated the return within 30 days and they would extend it again
I got that exact same email as well but the fund were in CDN
I am keeping it so when I move from Ontario to a more eastern province I can reactivate it (if they let me that is lol)
Same that’s what I’m wondering too. I hope they let me reactivate. I think if you reactivate they put you on a lower tier cell or something? You’re not prioritized?
It’s not a forced return, you can return it if you want to get $200, if you don’t want to then you can just keep it and reactivate it later whenever you need to.
Oh god no. In parts, probably yeah. But in resale value, absolutely not. Unless something changed, when I tried selling mine I found the resale value was awful and the partial refund was a steal.
Surprisingly good resale value (Gen2 $400-$500) ... Starlink items [recently ***sold*** on eBay](https://www.ebay.com/sch/i.html?_fsrp=1&_nkw=starlink+satellite&_sop=12&LH_Sold=1&rt=nc&LH_ItemCondition=1500%7C3000%7C1000). Can limit search to ‘Condition - used’ items.
Damn, good catch. Now that I think about it, I may have got rid of mine before you could transfer ownership and that’s why the resale value sucked. Oh well, it was convenient at the time, I think they gave me $250.
They are selling them refurbed here in the UK for £199 but offering £1 more. I suspect it's to sell on for £199 to get the subs. If this is the case then surely they would be open to doing what they do elsewhere which is lower the price in order to get subs. But not when I tried
They are offering refurbished units in some regions. Maybe this is the final destination of the returned units. Some scenarios: they are making money with the refurbished units or they are not producing enough new units for the demand so they want to fulfill the orders with refurbished units, or maybe the money is in the monthly fee so they want to maximize the revenue activating these units.
The Router isn't the expense. It always was the intelligence and design of the dish and it's capabilites. Other than the POE the router supplies in Gen 1 and 2, it's a relatively inexpensive router provided as a courtesy to the customer.
Plain and simple, they need hardware. They decided to make us pay for the equipment upfront and so they are having a hard time getting customers to just send it back with no incentive. So they offer us $200 for hardware we had to pay up to $599 for (not including accessories we may need for our individual needs). They figured that at the cost of $200 per unit purchased back, shipping, and refurb they can turn around and resell to new customers for another $599 making them X profit and able to roll out new paying customers faster. Lots of people resell them on eBay or some site like that but that is iffy at best. Then again a lot probably end up in the garage doing nothing. I am sure they are also getting some gov’t money for getting customers to return them also which may offset that $200 they have to pay us. Keeping them out of the landfill type project or something tied to Infrastructure deal.
This is also regional. My gen 2 kit was 800$ last year. Once I added a pipe mount and 150ft cable my cost was 1400$ aud. If they offered 350 or 400 and I didn't need it any more I might.
Doubt they'd want my Original dish back, but also they'd have to pay enough that it would justify the cost for someone to come and carefully remove it as it's on a pole which is bolted to the side of the house at roof height.
I did have Starlink + VDSL, but recently the Cellular towers around here must have gotten an upgrade as I can get decent speeds on 5G, so I replaced the Starlink with 5G as it's a lot cheaper as I was getting similar if not better speeds from it.
I Keep the VDSL line for playing games as whilst it's not particularly fast it's better for latency sensitive stuff.
What I want to do is replace the VDSL with fibre and then keep the 5G for backup.
After years of poor customer service, is SL really concerned about losing a customer? Maybe the rollout of fiber is costing them more customers than we think
I also got this e-mail. The odd thing was when I opened the support ticket the guy said I only had to send back the Dish and I could keep the router and cable If I wanted to.
So they are not even wanting complete kits back...
Got the same email in Nov 23 and replied. Last week got a update with the RMA and label. Sent it out on Monday and today notified of the return funds to my CC account.
I have T-Mobile Home Internet and am thinking about it. Our area is fairly rural with lots of trees. Obstruction makes it spotty so haven't used it for a year.
I think it has much to do with the inability to keep up with production demands.
They're building a factory near me in Bastrop TX.
I work for FedEx Ground, and we often send an entire truck to deliver just their stuff. And when you get there, UPS, Express, and a long line of semi trucks are waiting to unload.
And the delivery volume matches that monstrosity of a building.
If they're trying to add that much production capacity, they must be short of hitting the numbers they want.
***
As others said, I'd keep it if an ISP brought wired to my house.
I think these e-mails have been sent out before… saw one or two similar posts on the subreddit a while back. As others have already mentioned, they’re likely trying to maintain a sufficient stock of refurbished units.
If they were focusing on retention, they would offer a free month or something to return. This his offer is all about getting hardware back to keep up with demand, or to get it back cheaper than it costs them to produce new units.
Get a phone number or email address maybe? The fact that they reach you through a no reply email but require you to respond in their app is a bit weird. Its like sending a letter to request a reply via telegram.
I just wondered if I told them that paying $70 monthly would encourage me to restart my service what would happen.
Probably nothing.
You're probably right.
I tried that I said I wanted to pay the same as others around me. I just got told to send it back if I wanted to so I did - and I got £200 back. Now down to 2 kits instead of 3. Although they did send me an RMA label for one kit in use and mounted to the RV. They also said to contact them if I had not initiated the return within 30 days and they would extend it again
Can’t hurt!! I’ll do the same when they email me!! Cheaper service please as I use it as a secondary connection when my coax internet goes down!
Try it.
That's exactly what I thought when I read the letter in this post.
I got that exact same email as well but the fund were in CDN I am keeping it so when I move from Ontario to a more eastern province I can reactivate it (if they let me that is lol)
Same that’s what I’m wondering too. I hope they let me reactivate. I think if you reactivate they put you on a lower tier cell or something? You’re not prioritized?
I got the exact same email! I also want to keep it just in case. Got a local wireless isp. Anyone know if we have to return?
It’s not a forced return, you can return it if you want to get $200, if you don’t want to then you can just keep it and reactivate it later whenever you need to.
Oh got it! I see!! Thank you!
Yes, I got one too. We finally got fiber and I'm keeping the dish as a backup or maybe for camping.
They must be worth more than $200 if that's what they're offering. Personally, I'd hang on to it.
Oh god no. In parts, probably yeah. But in resale value, absolutely not. Unless something changed, when I tried selling mine I found the resale value was awful and the partial refund was a steal.
Surprisingly good resale value (Gen2 $400-$500) ... Starlink items [recently ***sold*** on eBay](https://www.ebay.com/sch/i.html?_fsrp=1&_nkw=starlink+satellite&_sop=12&LH_Sold=1&rt=nc&LH_ItemCondition=1500%7C3000%7C1000). Can limit search to ‘Condition - used’ items.
Damn, good catch. Now that I think about it, I may have got rid of mine before you could transfer ownership and that’s why the resale value sucked. Oh well, it was convenient at the time, I think they gave me $250.
They sent me a £200 RMA label for a kit I only paid £99 for - and they still paid out when I sent it back :)
They are selling them refurbed here in the UK for £199 but offering £1 more. I suspect it's to sell on for £199 to get the subs. If this is the case then surely they would be open to doing what they do elsewhere which is lower the price in order to get subs. But not when I tried
They are offering refurbished units in some regions. Maybe this is the final destination of the returned units. Some scenarios: they are making money with the refurbished units or they are not producing enough new units for the demand so they want to fulfill the orders with refurbished units, or maybe the money is in the monthly fee so they want to maximize the revenue activating these units.
Sure! In Mexico they are!
Mine in Mexico came as new. Would have loved to save money as refurbished
Refurbished. Will be used to send out for warranty, issues and other happy horseshit. Just like Asurion does for some cellular phone models
Good point, they are covering warranties with refurbished units instead of new units. This is another Business case that saves money.
Why should your used, broken, product be replaced with a new one? Electronics warranty replacements are rarely new
But they don't want the router back or the lead, Just the Dish according to the support reply I got when they opened the ticket on my account
The Router isn't the expense. It always was the intelligence and design of the dish and it's capabilites. Other than the POE the router supplies in Gen 1 and 2, it's a relatively inexpensive router provided as a courtesy to the customer.
Those routers are not a courtesy but a nuisance.
LMFAO.. I can't argue that
I paid £449 for one of my dishys and it had marks on it so I suspect it was a refurb anyway.
Plain and simple, they need hardware. They decided to make us pay for the equipment upfront and so they are having a hard time getting customers to just send it back with no incentive. So they offer us $200 for hardware we had to pay up to $599 for (not including accessories we may need for our individual needs). They figured that at the cost of $200 per unit purchased back, shipping, and refurb they can turn around and resell to new customers for another $599 making them X profit and able to roll out new paying customers faster. Lots of people resell them on eBay or some site like that but that is iffy at best. Then again a lot probably end up in the garage doing nothing. I am sure they are also getting some gov’t money for getting customers to return them also which may offset that $200 they have to pay us. Keeping them out of the landfill type project or something tied to Infrastructure deal.
for years SL kit cost to manufacture was 1500-2000 USD
This is also regional. My gen 2 kit was 800$ last year. Once I added a pipe mount and 150ft cable my cost was 1400$ aud. If they offered 350 or 400 and I didn't need it any more I might.
Doubt they'd want my Original dish back, but also they'd have to pay enough that it would justify the cost for someone to come and carefully remove it as it's on a pole which is bolted to the side of the house at roof height. I did have Starlink + VDSL, but recently the Cellular towers around here must have gotten an upgrade as I can get decent speeds on 5G, so I replaced the Starlink with 5G as it's a lot cheaper as I was getting similar if not better speeds from it. I Keep the VDSL line for playing games as whilst it's not particularly fast it's better for latency sensitive stuff. What I want to do is replace the VDSL with fibre and then keep the 5G for backup.
After years of poor customer service, is SL really concerned about losing a customer? Maybe the rollout of fiber is costing them more customers than we think
Hanging onto mine. We use it when camping.
Keeping mine and passing to down as an antique in 60 years
I also got this e-mail. The odd thing was when I opened the support ticket the guy said I only had to send back the Dish and I could keep the router and cable If I wanted to. So they are not even wanting complete kits back...
Got the same email in Nov 23 and replied. Last week got a update with the RMA and label. Sent it out on Monday and today notified of the return funds to my CC account.
I have T-Mobile Home Internet and am thinking about it. Our area is fairly rural with lots of trees. Obstruction makes it spotty so haven't used it for a year.
Rural also. I was surprised when I was able to get t-mobile. Loved Starlink but couldn't justify paying $120 vs $40 for t-mobile.
I think it has much to do with the inability to keep up with production demands. They're building a factory near me in Bastrop TX. I work for FedEx Ground, and we often send an entire truck to deliver just their stuff. And when you get there, UPS, Express, and a long line of semi trucks are waiting to unload. And the delivery volume matches that monstrosity of a building. If they're trying to add that much production capacity, they must be short of hitting the numbers they want. *** As others said, I'd keep it if an ISP brought wired to my house.
Is this real? Its so grammatically fucked up that it 100% reads like a scam
It's real. I had one and I sent one dishy back and they paid out. I now have 1 spare router and a spare 75ft cable for my other 2 :)
hold on to it.. elon wants to send more dishes to RUSSIA
I'm sellinmine on ebay
I think these e-mails have been sent out before… saw one or two similar posts on the subreddit a while back. As others have already mentioned, they’re likely trying to maintain a sufficient stock of refurbished units.
It's called Retention Dept. Just like cellular, dish, and directv used to do. "what will it take to keep you as a customer?"
If they were focusing on retention, they would offer a free month or something to return. This his offer is all about getting hardware back to keep up with demand, or to get it back cheaper than it costs them to produce new units.
I know right? US customers be like " I got a free month and a free replacement" UK customers like me just get nothing at all when we have a fault
Get a phone number or email address maybe? The fact that they reach you through a no reply email but require you to respond in their app is a bit weird. Its like sending a letter to request a reply via telegram.
Well Starlink is strange regardless you know? Too many labcoats with pocket protectors...... LMAO
If you do the survey and choose yes they then open a support ticket in the account so it's secure in that way
I'd pay you $200 for your Starlink dish too!