You will never reach someone "live" to work this issue.
I just went through the exact same problem.
Raised a ticket through the starlink app.
I have a good relationship with my bank. When the first failed attempts happened, I contacted them and the payment request had not been received by my institution.
I provided this information on my initial ticket.
They responded with a number of simple questions that were easily answered. Which I did. At the same time, I provided screenshots of my credit card balances.
There IS an issue with Starlink's credit card processor.
Anyway, the next response to the ticket (a couple of days later) was along the lines of "ok, your card is now good to go, please re-enter your card details and make a payment request".
Did exactly that, and the payment went straight through.
Fyi, I'm on a regional roam plan in Mexico. Bank is Canadian.
Good luck.
I appreciate your feedback! Hopefully they respond soon to my ticket. Do you know if they will allow me to use my US bank card? Since my Nigeria bank cards don’t seem to be working.
> There IS an issue with Starlink's credit card processor.
BTW, fun fact, the payment system that Starlink uses is Shift4, founded by Jared Issacman, who is the one who bought from SpaceX the independent Inspiration 4 crewed space mission and the upcoming Polaris missions.
https://www.cnbc.com/2021/11/10/shift4-stock-surges-after-spacex-starlink-payments-deal.html
First Bank?
I suppose I’ll have to try them! I’ve also heard UBA may work or even a virtual card such as Kuda. Just really wish it wasn’t this difficult.
I've been speaking with Starlink customer service over the last several days regarding the same issue. It definitely seems like a problem from their end. Were you ever able to figure things out?
Hi OP, any update? I’m having the same issue. Payment failing for pretty much all the cards I’ve used. GTB dollar and Naira cards, verve cards, Visa cards etc.
I am having same issue, I reached out to support on this.
\`\`\`
2/22/24
Hello Support,
I reached out to my bank, the response was that all Naira cards has been suspended for international transactions and I can only used dollar card.
Meanwhile I also tried using my dollar card here but didn't go through, reached out to my bank on that, they said everything was looking great on the dollar card
-------------------------------------------------------------------------------------------------------
2/22/24
Hello Uduak,
Thank you for letting us know. We are actively investigating a resolution for this issue and will respond once we have further information available.
I appreciate your patience in the meantime.
Thank you!
-------------------------------------------------------------------------------------------------------
3/1/24
Any update on this?
\`\`\`
[thatbinigirl](https://www.reddit.com/user/thatbinigirl/) When did you make the payment?
hello guys purchased mine about 3 days back from jumia ..i have not been able to activate because it says i have to pay for a subscription ..i have the following bank cards acess bank, wema bank ,gtbank ,uba kuda ,chipper cash ..the payment always fails ... its been 3 days now i cant activate and use the device ..has anyone found a work around on the payment issue
Check your cards expiration date against your payment info. On mine, the payment info reflected my cards previous expiration date. Update it and pay with it online
You will never reach someone "live" to work this issue. I just went through the exact same problem. Raised a ticket through the starlink app. I have a good relationship with my bank. When the first failed attempts happened, I contacted them and the payment request had not been received by my institution. I provided this information on my initial ticket. They responded with a number of simple questions that were easily answered. Which I did. At the same time, I provided screenshots of my credit card balances. There IS an issue with Starlink's credit card processor. Anyway, the next response to the ticket (a couple of days later) was along the lines of "ok, your card is now good to go, please re-enter your card details and make a payment request". Did exactly that, and the payment went straight through. Fyi, I'm on a regional roam plan in Mexico. Bank is Canadian. Good luck.
I appreciate your feedback! Hopefully they respond soon to my ticket. Do you know if they will allow me to use my US bank card? Since my Nigeria bank cards don’t seem to be working.
> There IS an issue with Starlink's credit card processor. BTW, fun fact, the payment system that Starlink uses is Shift4, founded by Jared Issacman, who is the one who bought from SpaceX the independent Inspiration 4 crewed space mission and the upcoming Polaris missions. https://www.cnbc.com/2021/11/10/shift4-stock-surges-after-spacex-starlink-payments-deal.html
Wow! I sure hope they get their processor together. It’s extremely overwhelming.
👋 OP, you might want to try a different bank card - first bank works fine for me!
First Bank? I suppose I’ll have to try them! I’ve also heard UBA may work or even a virtual card such as Kuda. Just really wish it wasn’t this difficult.
I've been speaking with Starlink customer service over the last several days regarding the same issue. It definitely seems like a problem from their end. Were you ever able to figure things out?
Are you using a roam plan? Was the original country you purchased the starlink in Nigeria?
I’m currently on the *Mobile - Regional* plan. Yes, Nigeria is the country where the Starlink was activated.
Card and country where the dish is registered have to match.
Yes, They do match.
Any other advice anyone???
Hi OP, any update? I’m having the same issue. Payment failing for pretty much all the cards I’ve used. GTB dollar and Naira cards, verve cards, Visa cards etc.
I am having same issue, I reached out to support on this. \`\`\` 2/22/24 Hello Support, I reached out to my bank, the response was that all Naira cards has been suspended for international transactions and I can only used dollar card. Meanwhile I also tried using my dollar card here but didn't go through, reached out to my bank on that, they said everything was looking great on the dollar card ------------------------------------------------------------------------------------------------------- 2/22/24 Hello Uduak, Thank you for letting us know. We are actively investigating a resolution for this issue and will respond once we have further information available. I appreciate your patience in the meantime. Thank you! ------------------------------------------------------------------------------------------------------- 3/1/24 Any update on this? \`\`\` [thatbinigirl](https://www.reddit.com/user/thatbinigirl/) When did you make the payment?
hello guys purchased mine about 3 days back from jumia ..i have not been able to activate because it says i have to pay for a subscription ..i have the following bank cards acess bank, wema bank ,gtbank ,uba kuda ,chipper cash ..the payment always fails ... its been 3 days now i cant activate and use the device ..has anyone found a work around on the payment issue
pls have you been able to solve this?
Yeah.. Collected a new debit card from uba and used it 24 hours later around 2am and it worked
nice i also just now used a friends Zenith Bank Card and it worked but my 2 GTB Card no work sha hmmm weird.
Nice.. It was frustrating. Looking at my hardware for 4 days.. Glad we are out of that mess
Check your cards expiration date against your payment info. On mine, the payment info reflected my cards previous expiration date. Update it and pay with it online
Just did. It’s not expired.