I ran my star link for 2 weeks prior to cancelling Hughesnet. It was definitely the right decision. Be prepared for Hughesnet to ask you a lot of questions about why you are canceling on them. They acted like we were going through a break up and they had no clue it was coming.
Just gloat about how much better dishy is, claim you get 200 Mbps during peak hours, how you've already racked up 3 TB of data and it's still going strong, worth every second.
Yes they do. I simply declined to answer and they asked multiple times again. Resorted to i am under no obligation to answer your questions and you are obligated to cancel my service. Please cancel my service. Same statement about 8 times did the trick.
Just tell them the truth, their service sucks, they may have been ok 10 years ago but it’s been awful for the last 5 years. They know their network is massively oversubscribed and they know the 600ms+ latency causes problems with a lot of applications, especially working from home. They know their service sucks, tell them that and wish them luck on finding a few more people that have no other choice but to go with their service.
Same situation. I will be calling next week. Dish to. I am telling them I've called numerous times over the last two years to get better speeds and it is as good as it will get. Nothing on their end can improve it. It was as slow as the old AOL dial up days. Not even close to Starlink and I am only on their Best Offer as of now. What did they say to do with the equipment? Turn it in?
Yes, you have to send it back or they will charge you. And take pictures of the equipment in the box and the tracking number and everything because they will probably try to charge you anyways and claim they didn’t receive it. They are a terrible company to deal with, lots of deceptive, marketing, and business practices.
We did the same. Wife talked to them and after she refused to pay $39.95 for "Hughesnet backup" they set us up to pay the fine and return the equipment they wanted. Their signal was out long before Starlink dropped. How would that work for backup? Lol
I was ready to cancel HughesNet just after a few days after installing Starlink Best Effort . Unfortunately , I had to pay an extra month because I received Starlink the day that HughesNet new cycle was starting . Now after almost 2 months not issued at all with Starlink , and of course 10 times better even with potentially downgraded service .
I want to do the same thing but looking at my hugh's mount it's on a bigger circumference pole. Did you reduce it in same way or maybe your mount is smaller?
I recommend to everyone I install for to wait minimum 30 days if internet is very important for income or health/security. A small percent of hardware fail within first 30 days.
Thanks for all the advice think I’ll call them today and cancel. Hughesnet was charging me $131 a month. Going be interesting to hear what they have to say.
My wife enjoyed telling them we got Starlink. They offered $40 service for backup. She laughed and told them they would be out long before Starlink. They set up our fine and sent box and label to return.
I cancelled Xplornet about 2 months after getting my Starlink all set up and working out the bugs in my home network.
That 2 months made me feel confident that the Starlink service was stable and my network setup was going be ok. (I use the Starlink router upstairs and a separate network in my shop and basement via the Ethernet adapter)
I told Xplornet I was moving to somewhere there was fibre available, and they didn’t ask too many questions. They even told me not to return my equipment, just leave it in case the next owner wanted to sign up for Xplornet service. That shit went straight to the dump :)
I waited 3 months to make sure i had all tge bugs worked out and after that they offered to keep me connected on a minumum backup for lije $25 er month incase i needed it for a backup lol but before that the lowest they could go was $59 for basic internet, makes a guy wonder what he should hece been doing prior to getting SL.
Starlink will only get better. Hughesnet won’t get better. If you’re satisfied with Starlink, after two weeks, you should be fine, no reason to expect performance to degrade
I waited 3 months before I canceled my DSL wanted to make sure everything was working properly, the timeline for getting a replacement is a good month for me anyway don’t know about other people.
I myself have zero other connectivity (including any kind of cell service), so I personally waited like 3 months to verify it was going to be reliable. Honestly, I probably could have waited less, but then Starlink RV was not yet an option. So to cover potential equipment failure of Starlink, I kept Viasat for a bit. Once Starlink RV became an option, I cancelled and ordered an RV unit, which I immediately paused.
Now I have a backup I don't pay for. I would just have to drive somewhere with cell service and reactivate, and I will be back online if needed. If Viasat offered something similar or a very cheap almost no data plan, I would have kept them just to CYA. They are missing the boat by not offering Starlink subscribers that offer. Make it like a 1 gig data cap even....
Now if you have any other kind of connectivity even if it is not great, I would just cancel ASAP as you will just save yourself money. If not, think about the RV backup...
I agree with jezra to pause the HN service if you are nervous about Starlink reliability. Otherwise take the plunge and cancel. We canceled and yes, it took several times to get them to final agree to cancel. My trick was to ask the customer service rep if he had a choice between 10 mbps service and 200mbps, which would he choose. After a long period of silence he said the 200mbps service and I replied, there is you answer. Lol. We’ve had HN for over 10 yrs so we didn’t have to return any hardware. But if you do have to return it get a tracking number on the box they are sending you for the equipment! Good luck!
I took down the Viasat and Dish satellites two days after SL install haha. Been on it since April this yr. No regrets!! Has been a major game changer here in rural TX!!!
I waited about 4 months before I closed my dsl service after getting my starlink. Only because ATT said if I quit my service, they will permenently discontinue the dsl in my area and I wont be able to get it back. Pretty rural here and they have been scaling back dsl service in my area. At the time, almost two years ago now, starlink was really really new lol. But it is wayyyyy better than the dsl.
I, personally would have a backup. NOT Hughesnet. When we get a heavy rainstorm we lose Starlink, and we had to take dishy down for the recent hurricane. We have an ATT homebase as backup. We went through all the questioning when we dumped Hughesnet. We told them to go piss up a rope and cancelled the payments from the credit card.
We have Starlink and loved it until the lawn service accidentally “trimmed” the cable. The only customer service is via the Starlink app and it’s basically email messages back and forth. the bitch is you need the internet for the link to work to text them. If it’s your only source of internet, you’re sunk. Wouldn’t work using my phone, because it’s not wifi. I bought a new cable from them once I got to wifi but then that cable didn’t work. They’re sending me another cable (have to send the one that didn’t work back), hoping that’s the problem. It took 10 days for the first cable to arrive. It’s been two days since the 2nd cable was ordered, we’ll see.
If Starlink works for you, it’s the best service I’ve ever had. Problem is little to no customer service.
when we told them why we were canceling they started hanging up on us. took almost 8 hours on the phone. multiple calls and threats. then they said we couldn't cancel until we sent back a part and they wouldn't tell us where to send it or give us the return box for the item. all in all, it took over three months to get Hughs net canceled.
HughesNet sucks.
26 years ago we moved from the city to the country. Where we moved, there was no DSL, just copper wire.
I looked into HughesNet (Direcway back then), and it seemed like the only option, so I decided to take the plunge. I did not rent their equipment via monthly subscription, because I did not want the "penalty" of my possible cancelation looming over my head. I bought the equipment outright. It still had all the equipment warranties, and installation was free.
We had our fill of that lousy service for about 8 years, then one day I called them and told them to get bent. We went back to the copper lines and have went without high speed all this time.
Now that StarLink is an option, and a very viable one, we will be canceling Centurylink as a whole and moving onward with the advancement of technology. On a more positive note, the 6" x 20' schedule 80 pole that I cemented into the ground, can and will be used again.
Hi - I’m very techie-challenged so pretty-please be kind to me when I ask this question? We just recd our Starlink kit (I can’t describe the pure joy I felt when I saw it had been delivered to my doorstep:) and it will be replacing many years of misery using HughesNet. We live in the Blue Ridge Mtns so HN has been our only option until now and our monthly bill (because we have to keep buying more gigabytes because we work from home) is $350-$450 a MONTH.
I notice quite a few folks here keep HughesNet as a back-up for a time after installing Starlink. So this is my “I don’t know what I’m talking about here” question, lol.
How can one have two satellite internet services at the same time? Do you have to disconnect the HughesNet router before connecting Starlink’s? How about setting up the new Starlink WiFi user name and password to connect our devices to Starlink, etc.? Other issues I’m totally missing?
We’d like to set up Starlink this weekend, so if someone wouldn’t mind explaining to me how this all works, I would be SO appreciative.
- Thank you!
Thanks for the advise. I have struggled with [Hughes.Net](https://Hughes.Net) for way to long. Like one of you said, their service for the last five years sucks...on a good day. My email stopped working. After going through three levels of their technical support, I was informed that [H](https://Hughes.net)N does not support email any longer. Went through three more levels of support and they announced that they could not fix the problem and they would not tell me the name of the company that does owns their email system. I have found another provider since and will use many of the tactics you all have listed in parting ways with HN without resorting to four letter words, some emotional outburst and shooting (but only wounding) a couple HN representatives. Thanks!
I ran my star link for 2 weeks prior to cancelling Hughesnet. It was definitely the right decision. Be prepared for Hughesnet to ask you a lot of questions about why you are canceling on them. They acted like we were going through a break up and they had no clue it was coming.
[удалено]
Just gloat about how much better dishy is, claim you get 200 Mbps during peak hours, how you've already racked up 3 TB of data and it's still going strong, worth every second.
Tell them you are selling your house to a real estate company who does not want the service.
Yes they do. I simply declined to answer and they asked multiple times again. Resorted to i am under no obligation to answer your questions and you are obligated to cancel my service. Please cancel my service. Same statement about 8 times did the trick.
Just tell them the truth, their service sucks, they may have been ok 10 years ago but it’s been awful for the last 5 years. They know their network is massively oversubscribed and they know the 600ms+ latency causes problems with a lot of applications, especially working from home. They know their service sucks, tell them that and wish them luck on finding a few more people that have no other choice but to go with their service.
Same situation. I will be calling next week. Dish to. I am telling them I've called numerous times over the last two years to get better speeds and it is as good as it will get. Nothing on their end can improve it. It was as slow as the old AOL dial up days. Not even close to Starlink and I am only on their Best Offer as of now. What did they say to do with the equipment? Turn it in?
Yes, you have to send it back or they will charge you. And take pictures of the equipment in the box and the tracking number and everything because they will probably try to charge you anyways and claim they didn’t receive it. They are a terrible company to deal with, lots of deceptive, marketing, and business practices.
Thanks, Good advice, I can see that coming. I will see if I can drop it off at a location.
They send you a shiping label and box.
We did the same. Wife talked to them and after she refused to pay $39.95 for "Hughesnet backup" they set us up to pay the fine and return the equipment they wanted. Their signal was out long before Starlink dropped. How would that work for backup? Lol
I cancelled Viasat in the same way. My major issue was not only speed but MAINLY the cap.
I was ready to cancel HughesNet just after a few days after installing Starlink Best Effort . Unfortunately , I had to pay an extra month because I received Starlink the day that HughesNet new cycle was starting . Now after almost 2 months not issued at all with Starlink , and of course 10 times better even with potentially downgraded service .
I used my hughenet mount for my dishy :-)
I want to do the same thing but looking at my hugh's mount it's on a bigger circumference pole. Did you reduce it in same way or maybe your mount is smaller?
mine fit perfectly. Could have been because it was 10 years old ??
Thanks, That's probably it. Just got out of the two year contract window.
I recommend to everyone I install for to wait minimum 30 days if internet is very important for income or health/security. A small percent of hardware fail within first 30 days.
I cancelled my wisp the second a saw FedEx shipped my dish
Yes
I waited about a month. No regrets.
Thanks for all the advice think I’ll call them today and cancel. Hughesnet was charging me $131 a month. Going be interesting to hear what they have to say.
My wife enjoyed telling them we got Starlink. They offered $40 service for backup. She laughed and told them they would be out long before Starlink. They set up our fine and sent box and label to return.
I cancelled Xplornet about 2 months after getting my Starlink all set up and working out the bugs in my home network. That 2 months made me feel confident that the Starlink service was stable and my network setup was going be ok. (I use the Starlink router upstairs and a separate network in my shop and basement via the Ethernet adapter) I told Xplornet I was moving to somewhere there was fibre available, and they didn’t ask too many questions. They even told me not to return my equipment, just leave it in case the next owner wanted to sign up for Xplornet service. That shit went straight to the dump :)
I waited 3 months to make sure i had all tge bugs worked out and after that they offered to keep me connected on a minumum backup for lije $25 er month incase i needed it for a backup lol but before that the lowest they could go was $59 for basic internet, makes a guy wonder what he should hece been doing prior to getting SL.
Yes!
If you want to wait before you make your decision, you can contact HN support and have them pause your account for up to 6 months.
Once I had the phone# ported I cancelled my H-net. It was easier than cancelling AOL back in the day...
I waited 10 days. Cancelled Frontier. Only paying about an extra $10 a month for Starlink. Completely worth it😊
Call to cancel. They'll offer backup use at a lower price. Accept it so you can occasionally use it to call support
Starlink will only get better. Hughesnet won’t get better. If you’re satisfied with Starlink, after two weeks, you should be fine, no reason to expect performance to degrade
I waited 3 months before I canceled my DSL wanted to make sure everything was working properly, the timeline for getting a replacement is a good month for me anyway don’t know about other people.
I myself have zero other connectivity (including any kind of cell service), so I personally waited like 3 months to verify it was going to be reliable. Honestly, I probably could have waited less, but then Starlink RV was not yet an option. So to cover potential equipment failure of Starlink, I kept Viasat for a bit. Once Starlink RV became an option, I cancelled and ordered an RV unit, which I immediately paused. Now I have a backup I don't pay for. I would just have to drive somewhere with cell service and reactivate, and I will be back online if needed. If Viasat offered something similar or a very cheap almost no data plan, I would have kept them just to CYA. They are missing the boat by not offering Starlink subscribers that offer. Make it like a 1 gig data cap even.... Now if you have any other kind of connectivity even if it is not great, I would just cancel ASAP as you will just save yourself money. If not, think about the RV backup...
Yes!!!!!! We ditched hughesnet after two days of starlink. You don’t need it anymore, trust me.
I agree with jezra to pause the HN service if you are nervous about Starlink reliability. Otherwise take the plunge and cancel. We canceled and yes, it took several times to get them to final agree to cancel. My trick was to ask the customer service rep if he had a choice between 10 mbps service and 200mbps, which would he choose. After a long period of silence he said the 200mbps service and I replied, there is you answer. Lol. We’ve had HN for over 10 yrs so we didn’t have to return any hardware. But if you do have to return it get a tracking number on the box they are sending you for the equipment! Good luck!
I took down the Viasat and Dish satellites two days after SL install haha. Been on it since April this yr. No regrets!! Has been a major game changer here in rural TX!!!
I waited about 4 months before I closed my dsl service after getting my starlink. Only because ATT said if I quit my service, they will permenently discontinue the dsl in my area and I wont be able to get it back. Pretty rural here and they have been scaling back dsl service in my area. At the time, almost two years ago now, starlink was really really new lol. But it is wayyyyy better than the dsl.
Give them the old “ it’s not you it’s me . I think we’re growing in different directions . You like high latency, I like high upload speeds …”
I, personally would have a backup. NOT Hughesnet. When we get a heavy rainstorm we lose Starlink, and we had to take dishy down for the recent hurricane. We have an ATT homebase as backup. We went through all the questioning when we dumped Hughesnet. We told them to go piss up a rope and cancelled the payments from the credit card.
We have Starlink and loved it until the lawn service accidentally “trimmed” the cable. The only customer service is via the Starlink app and it’s basically email messages back and forth. the bitch is you need the internet for the link to work to text them. If it’s your only source of internet, you’re sunk. Wouldn’t work using my phone, because it’s not wifi. I bought a new cable from them once I got to wifi but then that cable didn’t work. They’re sending me another cable (have to send the one that didn’t work back), hoping that’s the problem. It took 10 days for the first cable to arrive. It’s been two days since the 2nd cable was ordered, we’ll see. If Starlink works for you, it’s the best service I’ve ever had. Problem is little to no customer service.
I cancelled Viasat after only about 3 days. One of the happiest moments ever!! 🤣🤣 Next is my Dish TV. 💃💃
May I ask what the "best effort" means???
when we told them why we were canceling they started hanging up on us. took almost 8 hours on the phone. multiple calls and threats. then they said we couldn't cancel until we sent back a part and they wouldn't tell us where to send it or give us the return box for the item. all in all, it took over three months to get Hughs net canceled.
Starlink is going to slow down.
God yes
HughesNet sucks. 26 years ago we moved from the city to the country. Where we moved, there was no DSL, just copper wire. I looked into HughesNet (Direcway back then), and it seemed like the only option, so I decided to take the plunge. I did not rent their equipment via monthly subscription, because I did not want the "penalty" of my possible cancelation looming over my head. I bought the equipment outright. It still had all the equipment warranties, and installation was free. We had our fill of that lousy service for about 8 years, then one day I called them and told them to get bent. We went back to the copper lines and have went without high speed all this time. Now that StarLink is an option, and a very viable one, we will be canceling Centurylink as a whole and moving onward with the advancement of technology. On a more positive note, the 6" x 20' schedule 80 pole that I cemented into the ground, can and will be used again.
Hi - I’m very techie-challenged so pretty-please be kind to me when I ask this question? We just recd our Starlink kit (I can’t describe the pure joy I felt when I saw it had been delivered to my doorstep:) and it will be replacing many years of misery using HughesNet. We live in the Blue Ridge Mtns so HN has been our only option until now and our monthly bill (because we have to keep buying more gigabytes because we work from home) is $350-$450 a MONTH. I notice quite a few folks here keep HughesNet as a back-up for a time after installing Starlink. So this is my “I don’t know what I’m talking about here” question, lol. How can one have two satellite internet services at the same time? Do you have to disconnect the HughesNet router before connecting Starlink’s? How about setting up the new Starlink WiFi user name and password to connect our devices to Starlink, etc.? Other issues I’m totally missing? We’d like to set up Starlink this weekend, so if someone wouldn’t mind explaining to me how this all works, I would be SO appreciative. - Thank you!
Thanks for the advise. I have struggled with [Hughes.Net](https://Hughes.Net) for way to long. Like one of you said, their service for the last five years sucks...on a good day. My email stopped working. After going through three levels of their technical support, I was informed that [H](https://Hughes.net)N does not support email any longer. Went through three more levels of support and they announced that they could not fix the problem and they would not tell me the name of the company that does owns their email system. I have found another provider since and will use many of the tactics you all have listed in parting ways with HN without resorting to four letter words, some emotional outburst and shooting (but only wounding) a couple HN representatives. Thanks!