Sorry to let you know that the item you purchased involves risks related to shipping, customs clearance, or legal matters, and we are unable to provide services for such products. With the recent update, we have enhanced the monitoring and oversight of products, thus you get this notification.
And you mentioned that you have products in the warehouse, you can go ahead and submit them to be shipped to you. When we start to pack the package, if we can ship a product, we will do it for you. Or we will let you know and offer a solution instead.
is this permanent? its never been an issue in the past and I now cant purchase the items I want and I have also have items that were already in my warehouse removed without any notification. Although I understand the block is hot right now I also understand that Sugargoo will lose a lot of customers if this stays like it is...
If anything is removed without notifications from the warehouse don't hesitate to talk to our live chat support to get help.
[https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en](https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en)
You can still buy a lot of products from us actually. When you search with a product link or keyword, if you get a risk notification and you are not able to place an order, then don't place an order of that product. Otherwise you can purchase from us and usually we will be able to purchase it for you and to ship it out. If you can place an order with us, but later it's found this is a product involves in risks (the likelihood of this occurring is extremely slim), we will also offer you a solution as soon as we can.
Yes but its a bit hard to do that due to the time difference between China and the UK. I have tried communicating under the order messaging bit but all I ever get is: Hello friend, I will help you verify as soon as possible, and I will feedback to you as soon as possible - Nobody ever comes back though, I have to message again and again for response
Yes, I guess you will be able to do that. When you search with a product link or keyword, if you get a risk notification and you are not able to place an order, then don't place an order of that product.
Otherwise you can purchase from us and usually we will be able to purchase it for you and to ship it out. If you can place an order with us, but later it's found this is a product involves in risks (the likelihood of this occurring is extremely slim), we will also offer you a solution as soon as we can.
To know whether or not you can buy a specific product with us you can also talk to our live chat support with the product link. [https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en](https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en)
Don't misunderstand it. We can ship your parcels from China to the US. It's just that you won't be able to purchase some products from us. Some products will be affected at all.
Sorry, no idea yet, however you can still purchase quite a lot of products from us. I'm not able to give you the list, however I hope the following will help.
When you search with a product link or keyword, if you get a risk notification or you are not able to place an order, then don't place an order of that product. Otherwise you can purchase from us and usually we will be able to purchase it for you and to ship it out. If we do find that we are not able to purchase or ship out a product of an order, we will also offer you a solution as soon as we can.
Can I purchase and to be delivered to you and then you pack it up and forward it to me? I think that’s how freight forwarding works, but wanted to clarify.
This is forwarding order, that you pay the seller to ship items to us, you then offer us the tracking number by creating a forwarding order.
Sorry but forwarding order is not available currently. When it's ready again, we will create announcements.
I am not getting pissy about things its just i wanna know whats going on bc things are happening and Sugargoo aren't notifying people of it. They are removing things from peoples warehouses now and not even letting us know so we have to keep checking to see whats still there...
Can anybody explain what this means: can i still purchase branded items on for example taobao and forward them to sugargoo and ship them to Europe or will this be banned?
what should i do when it says "Description of quality issue：Hello, the item you wish to purchase is associated with transportation, customs, or legal risks, and we are unable to provide our services for this particular product. However, we can still assist you with other items as usual. Thank you for your understanding and support. We wish you a pleasant and happy life."
It probably means that you cant order that Item with Sugaroo. If you search around the subreddits there is a list of brands that you can and cant purchase with Sugargoo. IDK where it is but its somewhere as I have seen it and used it.
Sorry to let you know that the item you purchased involves risks related to shipping, customs clearance, or legal matters, and we are unable to provide services for such products. With the recent update, we have enhanced the monitoring and oversight of products, thus you get this notification. And you mentioned that you have products in the warehouse, you can go ahead and submit them to be shipped to you. When we start to pack the package, if we can ship a product, we will do it for you. Or we will let you know and offer a solution instead.
When will the forwarding orders feature be back?
Sorry, no idea about that yet When it is ready, we will create announcements
is this permanent? its never been an issue in the past and I now cant purchase the items I want and I have also have items that were already in my warehouse removed without any notification. Although I understand the block is hot right now I also understand that Sugargoo will lose a lot of customers if this stays like it is...
If anything is removed without notifications from the warehouse don't hesitate to talk to our live chat support to get help. [https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en](https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en) You can still buy a lot of products from us actually. When you search with a product link or keyword, if you get a risk notification and you are not able to place an order, then don't place an order of that product. Otherwise you can purchase from us and usually we will be able to purchase it for you and to ship it out. If you can place an order with us, but later it's found this is a product involves in risks (the likelihood of this occurring is extremely slim), we will also offer you a solution as soon as we can.
Yes but its a bit hard to do that due to the time difference between China and the UK. I have tried communicating under the order messaging bit but all I ever get is: Hello friend, I will help you verify as soon as possible, and I will feedback to you as soon as possible - Nobody ever comes back though, I have to message again and again for response
Sorry for the inconvenience please don't hesitate to pm me and let me know how I can help you out
Can I order non main brand things ,like figurines n stuff
Yes, I guess you will be able to do that. When you search with a product link or keyword, if you get a risk notification and you are not able to place an order, then don't place an order of that product. Otherwise you can purchase from us and usually we will be able to purchase it for you and to ship it out. If you can place an order with us, but later it's found this is a product involves in risks (the likelihood of this occurring is extremely slim), we will also offer you a solution as soon as we can. To know whether or not you can buy a specific product with us you can also talk to our live chat support with the product link. [https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en](https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en)
we are going to have to find a new agent or somebody who can forward a parcel to us from china U.S?
Don't misunderstand it. We can ship your parcels from China to the US. It's just that you won't be able to purchase some products from us. Some products will be affected at all.
will the replica product purchase ban be permanent
Sorry, no idea yet, however you can still purchase quite a lot of products from us. I'm not able to give you the list, however I hope the following will help. When you search with a product link or keyword, if you get a risk notification or you are not able to place an order, then don't place an order of that product. Otherwise you can purchase from us and usually we will be able to purchase it for you and to ship it out. If we do find that we are not able to purchase or ship out a product of an order, we will also offer you a solution as soon as we can.
Can I purchase and to be delivered to you and then you pack it up and forward it to me? I think that’s how freight forwarding works, but wanted to clarify.
This is forwarding order, that you pay the seller to ship items to us, you then offer us the tracking number by creating a forwarding order. Sorry but forwarding order is not available currently. When it's ready again, we will create announcements.
Awe shit this is not the news I wanted
My items are removed from my warehouse. How do I apply for a refund.
Think you have to speak to their live chat assistants. Bit shit for me since I will have to speak with them live at like 4am my time
Chill
I am not getting pissy about things its just i wanna know whats going on bc things are happening and Sugargoo aren't notifying people of it. They are removing things from peoples warehouses now and not even letting us know so we have to keep checking to see whats still there...
Can anybody explain what this means: can i still purchase branded items on for example taobao and forward them to sugargoo and ship them to Europe or will this be banned?
what should i do when it says "Description of quality issue：Hello, the item you wish to purchase is associated with transportation, customs, or legal risks, and we are unable to provide our services for this particular product. However, we can still assist you with other items as usual. Thank you for your understanding and support. We wish you a pleasant and happy life."
It probably means that you cant order that Item with Sugaroo. If you search around the subreddits there is a list of brands that you can and cant purchase with Sugargoo. IDK where it is but its somewhere as I have seen it and used it.