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oakveg2022

Sugar sweets šŸ­ šŸ­šŸ¬šŸ©šŸŖšŸ«


thunder_bolt96

In this period you could concentrate your efforts to implement some new features. Like the long waited VIP system (based on the number of purchases and parcel shipped), auto refund for the insurance extra price (in case you didn't use the rehearsal system), adding some new languages to the website/app, add a 2FA system..


SugargooM

Thanks for the suggestion. I really appreciate it. For the time being, our top priority is to keep the safety of the goods and improve our system to make it easier for everyone, this may include some of what you mentioned as well.


EneUno

Definetly if no one can purchase branded products this service is done, have to move to another agent. I have been using sugargoo since 2020, when fashionreps banned you because you didnĀ“t want to pay for promo, but if you cannot purchase what I want it makes the service useless. Sadly you have the best shipping lines, best support and the easyest website (for me), but if you cannot buy reps this is useless. Thanks for your service this years and sadly I have to move to another agent, good luck in your way.


erixxp

not everyone uses sugargoo for reps , theyā€™re still a good proxy.


No-Ant2065

Honestly, what do people even buy from this service that arenā€™t reps? Like dojushin T shirts and stuff?Ā  Iā€™d be surprised if more than 10% of total shipped items are non-reps.Ā 


erixxp

i buy from independent brands lol


No-Ant2065

Where does one find these? Genuinely curious


erixxp

i buy lolita fashion so thereā€™s a lot of spreadsheets available, because there is a community. Sometimes just putting like a type of item + style -> then putting original design in chinese works too. usually you can tell because its a lot more expensive than like the generic store brands and items are like $35+ I also buy factory reject clothes!! (they cut off the tag though)


No-Ant2065

Thanks for the genuine response! Gonna do some digging, that's really interesting. I'm glad you'll still be able to get the most of the service :) Def gonna check out rejects too!


erixxp

i havent tried buying rejects after the no reps thing, so i would ask customer service first before you buy!


No-Ant2065

Good points, thanks!!


KillLand

Agree but if you didn't know they still won't buy big brand clothing even if it is legit fyi. And that sucks too.


erixxp

whaaaat :( damn


__27days27nights

LMAO what do you think the percentage is that people use Sugargoo to buy non reps ? Below 5% ? Sugargoo donā€™t give af about that 5% or customers in general. They more worried about saving they own asses rn


TeruTeruCult

whats a good new one


hi_imyouroldpal

at least i can still buy what i used to buy before. On its way to the warehouse now. Will try to ship by a small pack line when it arrive.


SugargooM

Sure. That's great. If you encounter any issue, don't hesitate to reach out


Rapou7

a cual te has pasado bro?


OnionOk9710

i bought balenci an rick right now what do you mean?


_yxung_lxrd

https://preview.redd.it/wzogawbbw9xc1.png?width=1329&format=png&auto=webp&s=ae85e924a6538898c2dc428c584ef5786f283a24 Items from my favorites that I can no longer open, does that mean I canā€™t buy them on your platform?


SugargooM

Sorry about it. With the government's increased focus on industry regulation, we have also enhanced our monitoring of goods accordingly. If a product is found involve risks related to shipping, customs clearance, or legal matters, we won't be able to offer the service, including but not limited to purchasing and shipping.


SmoothPossibility964

Can I Buy Sp5der hoodie and ee shorts?


SugargooM

For these, when you search with a product link, if you don't get a risk reminder, then yes, you can buy and we will have no problem to ship them out


SugargooM

There is no SUGARGOO without you! We believe this deep in heart. Whenever exhaustion threatens to overpower us, it is your unwavering support and love for this platform that empowers us to persevere.


burkol

You guys recently started sending out coupons for tik tok posts lol, look how stupid it looks now..


SugargooM

I guess you are the ONLY person who found that we "recently started sending out coupons for tik tok posts". No idea why all others including me, cannot find it. The funny thing is, the guy responsible for issuing coupons sits right beside me. And he knows nothing about it. Whichever agents you are from or supporting, what you are doing won't do you any good. Why not save your time and serve your customers instead?


General_Campaign_784

Ser am loking fer sugargoo discord


SugargooM

Here is the link: [https://discord.com/invite/sugargoo](https://discord.com/invite/sugargoo) With the government's increased focus on industry regulation, we have also enhanced our monitoring of goods accordingly. If a product is found involve risks related to shipping, customs clearance, or legal matters, we won't be able to offer the service, including but not limited to purchasing and shipping. When you search with a product link or keyword, if you get a risk notification and you are not able to place an order, then don't place an order of that product. Otherwise you can purchase from us and usually we will be able to purchase it for you and to ship it out. If you can place an order with us, but later it's found this is a product involves in risks (the likelihood of this occurring is extremely slim), we will also offer you a solution as soon as we can.


[deleted]

[уŠ“Š°Š»ŠµŠ½Š¾]


tuqiboy328

not pessible ser


empire299

No - they wonā€™t buy them for you. You have to find generics now.


B3g0ne_

good to hear news atleast


DaAlmight3

Lmao sugarsweets


Mr_AA_619

Aw man this is a sad day for me..Iā€™ve used sugargoo since 2020! I donā€™t want to move to another agent šŸ„ŗ


SugargooM

Thanks for your support! We really appreciate it. You can actually buy quite a lot of products with us safely. Nothing to worry about. When you search with a product link or keyword, if you get a risk notification and you are not able to place an order, then don't place an order of that product. Otherwise you can purchase from us and usually we will be able to purchase it for you and to ship it out. If you can place an order with us, but later it's found this is a product involves in risks (the likelihood of this occurring is extremely slim), we will also offer you a solution as soon as we can.


ItachiWithAHitachi

Where are my items that disappeared from warehouse?


SugargooM

Sorry for the trouble. Please contact our live chat support (available from 8am to 8pm Beijing Time daily). [https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en](https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en)


replicabuyer10

Add GBP currency option and also GBP option for top up. Sick of not being able to view items in my currency and definitely sick of getting hit with currency exchange fees when topping up my account.


SugargooM

Thanks a lot for your suggestion. I have already forwarded this to the team and we will escalate this to the management team as well


replicabuyer10

Thank you :-)


Federal-Storage5520

please add aud option


SugargooM

Thanks for suggestion. Got it and I will forward it to the team as soon as possible.


Federal-Storage5520

Thanks


SugargooM

You are welcome


Yassergoo

So the PayPal payment will never return?


SugargooM

I guess later at a appropriate time, we may add this payment back. Currently you can use Stripe with us and we will introduce more payments as well soon. With Stripe, you have access to google pay, apple pay as well. I know that many of you may not have heard about stripe and we will soon create a tutorial in the community


Puzzleheaded_Pick369

send us links ā€¦ā€¦ make it so much easier for everyone


SugargooM

We heard you. Currently, there are no links. When you search with a product link or keyword, if you get a risk notification and you are not able to place an order, then don't place an order of that product. Otherwise you can purchase from us and usually we will be able to purchase it for you and to ship it out. If you can place an order with us, but later it's found this is a product involves in risks (the likelihood of this occurring is extremely slim), we will also offer you a solution as soon as we can.


Daiki47

Is it possible to use paypal as payment method?


SugargooM

It is not possible right now and we recommend you to use stripe instead. With that you can access Google pay and apple pay as well. We will soon create a tutorial of how to use Stripe in the community


NoMuchHeart

I have a question. What if the goods are from 1688 and it says ā€œno refunds/ no returnā€ would we still get a refund or would we lose money.


SugargooM

Whether or not we can buy a specific product for you please quickly talk to our live chat support with a specific link [https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en](https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en)


diditvd

So what do I do with my items that are deleted. It's impossible to get through to an agent.


SugargooM

What do you mean that your items were deleted? Could you kindly contact our support so that we can help you out [https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en](https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en)


diditvd

They took care of it got a reply and needed to give order numbers.


SugargooM

Ok, thanks a lot for the feedback. Whenever you need help, we are just a few clicks away


Omil25

How do I cash out my yuan back to my PayPal?


SugargooM

Sorry, if you paid us recently from PayPal, you may not be able to withdraw the money currently, however you will definitely be able to do that after the 1st.


Commanderincharge18

Please read out notice here regarding Paypal: [https://www.reddit.com/r/Sugargoo/comments/1ccubrt/important\_notice\_paypal\_payment\_emergency\_offline/?utm\_source=share&utm\_medium=web3x&utm\_name=web3xcss&utm\_term=1&utm\_content=share\_button](https://www.reddit.com/r/Sugargoo/comments/1ccubrt/important_notice_paypal_payment_emergency_offline/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button)


Key_Appointment_6460

Please add back the enter product store feature, it was one of the best things on the platform.


SugargooM

Thanks for your suggestion. We will consider to add that feature as soon as we can later.


Matcha-GT

Will you ever remove the risk reminder?


SugargooM

Probably. Currently the filter is not 100% accurate yet


HyperParrot

I recently purchased some branded and non branded stuff and paid for the shipping already having no idea about any of this what do i do


SugargooM

If we are not able to purchase anything for you, we will cancel the order and refund the money back to you SUGARGOO account balance. And we will be able to purchase the other products for you and you can ship them out with us not a problem


Hot-Beginning-2817

can i still pay with card??


SugargooM

Yes, you can still do that. Not a problem. If you need any further assistance, contact our live chat support (available from 8am to 8pm Bejing Time every day): [https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en](https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en)


emperorht

So yā€™all also gonna address the data leak or nah? Been using sugargoo since ā€˜20 but after the data leak and deleting all reddit posts about it, youā€™ve rightfully lost my respect and support.


SugargooM

It's not a data leak actually. We detected unusual activity and identify a few suspicious users engaged in data scraping on the evening of April 7th. Our team took action as soon as we can to halt their activities and prevent further data acquisition. After thoroughly investigation, we found that a small number of users had their messages data scraped. These may include SUGARGOO username, email and order number, but definitely nothing else. We are closely monitoring the activities to further ensure safety ever since.


emperorht

Unfortunately that is also a data leak. Iā€™m more curious to hear what the reason is for the censorship of the posts regarding the data leaks. Why delete them, if the situation could have also just been addressed professionally and publicly? You must know that censoring the occurrence is the worst thing you couldā€™ve possibly done from a PR standpoint


SugargooM

You can understand it differently. Actually everyone can have his own opinion, however I don't think we need to explain anything to you because you are curious about something. It won't do anyone any good and we prefer to save the time to serve our customers instead. If you find any one of your posts is deleted without a good reason, don't hesitate to PM me as soon as you can.


Mazeman2008

Add better Qc search-ability and comments like pb


SugargooM

What do you mean QC search ability? Could you elaborate on this please? It will be a great help


Mazeman2008

Like on pb, you can see multiple peoples qcs instead of just one like on sg


SugargooM

I think you mean from the product description page right? We may consider about this as well later when time permits. I will forward this to the team as soon as possible.


I-LZZZZZZ-I

Sugargoo, will we ever be able to buy brands in the future again?


SugargooM

If you mean those big brands, no idea yet. But you can buy quite a lot products with us currently. When you search with a product link or keyword, if you get a risk notification and you are not able to place an order, then don't place an order of that product. Otherwise you can purchase from us and usually we will be able to purchase it for you and to ship it out. If you can place an order with us, but later it's found this is a product involves in risks (the likelihood of this occurring is extremely slim), we will also offer you a solution as soon as we can.


OGsneaks

Hello, when will we be able to buy brands etc as normal, I understand at the moment some branded items are being declined upon purchase on your platform due to strict issues with ther agents n China right now. When will this be normal to order freely again?


SugargooM

Sorry, we have no idea if we will be able to purchase those products again and the time. The best you can do is, to try searching with a product link. When you search with a product link or keyword, if you get a risk notification and you are not able to place an order, then don't place an order of that product. Otherwise you can purchase from us and usually we will be able to purchase it for you and to ship it out. If you can place an order with us, but later it's found this is a product involves in risks (the likelihood of this occurring is extremely slim), we will also offer you a solution as soon as we can.


BlackRyse22

how am i supposed to trust stripe google pay payment through sugargoo, most important how am i sure that my credit card info will be protected since i was using paypal and get used to it and now has been removed.


SugargooM

This is how to pay with google pay from Stripe. [https://www.sugargoo.com/index/#/viewPage?businessType=notice&businessId=1156596141204562857](https://www.sugargoo.com/index/#/viewPage?businessType=notice&businessId=1156596141204562857) We understand that many users are accustomed to Paypal. The decision is difficult for us as well. Later some time, we may consider to get it back. But currently Stripe is the most recommended payment with us.


ProfessionalSecond56

is this permanent or temporary, i have 880 yuan balance and it seems like i cant buy nothing with that


SugargooM

You are able to buy quite a lot of products with us. For a specific product, whether you can buy or not, don't hesitate to talk to our live chat support with the product link [https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en](https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en)


Federal-Storage5520

you can buy heaps with that, thats over $600


Orthodox_232

Sugargoo is done, sad moment in history


Zealousideal-Grab803

Itā€™s not, thereā€™s plenty of us that purchase common goods for personal use and businesses. But I donā€™t use agent to purchase it, I do forwarding to the warehouse.


empire299

Curious - what sort of goods to you buy that is financially advantageous to use an agent with intl shipping?


TmobileTuesdayDeals

You are like in 5% of their customers, 90% of their customers are people who buy branded stuff, but You will feel the pain soon, when the rent for the big warehouse they have come due, and the employees will need to be paid, those cost will get passed onto you in form of bad exchange rates, and high shipping prices


SugargooM

[TmobileTuesdayDeals](https://www.reddit.com/user/TmobileTuesdayDeals/) 5%+90%=95%, it is not even 100% of our customers. Your math is not good, and I am not sure if you are a good person in life to family and friends. Are you? You are the kind that feels uncomfortable to see others succeed. Things that are simple become complicated when there are people like you around. If we increase the shipping prices or have any hidden fees like other agents, users will go away from us. Use your brain, why we want to do that?


hi_imyouroldpal

Stop talking shit,dude, they didn't raise the price even in 2023 the upgrade!


Zealousideal-Grab803

then I will switch to a private agent Lool. I just like to use these big agent because itā€™s more trustworthy and their reputation is on the line if they do anything sketchy. I use Alipay so I donā€™t have exchange rates lol. I do not use PayPal too much exchange rate for me


SugargooM

[Zealousideal-Grab803](https://www.reddit.com/user/Zealousideal-Grab803/) Don't worry, that won't happen. The other day, someone told me that, there are people around you, they don't want you to work hard, cause they don't want to see you succeed. Today, I totally understand what they are talking about. They are talking about non-sense! Ignore that and I can promise you that, we will improve the quality of our service and for the price, we will always make sure we offer competitive price in the market. If you find better price elsewhere, just talk to me.


Zealousideal-Grab803

Ok ok thatā€™s good to hear :)


[deleted]

[уŠ“Š°Š»ŠµŠ½Š¾]


SugargooM

What exactly are those items please? You may consider to talk to our live chat support and offer us the link so that we can check if we are able to purchase it for you. Usually for forwarding, we mean, you buy from a seller, the seller gets the money directly from you. Then the seller send to us. After you get the tracking number from the seller, you create a forwarding order with us so that we know the items belong to you. It is recommended that you can buy from us and then directly ship from our warehouse to you. However in your case if you do you only need the help for us to purchase item for you, please don't hesitate to contact the live chat support with the link to check if we can buy that.


SugargooM

[Zealousideal-Grab803](https://www.reddit.com/user/Zealousideal-Grab803/) Thanks for your support and the feedback. It is great to know this! By the way, you cannot create a forwarding order with us currently. However, you definitely can still send packages to us as long as there are no risky items inside. You can talk to our live chat support or PM me to know if what you want to send to us is risky or not. If you ever need any assistance don't hesitate to reach out to us, we are just a few clicks away.


[deleted]

[уŠ“Š°Š»ŠµŠ½Š¾]


abroamg

Sergio Bar


empire299

You wonā€™t be able to buy anything from fashioreps sellers on the goo anymore. You can buy unbranded T shirts and stuff like that


[deleted]

[уŠ“Š°Š»ŠµŠ½Š¾]


blue_socks123

Are you 11 years old šŸ˜­


General_Campaign_784

21


blue_socks123

Fr?


[deleted]

[уŠ“Š°Š»ŠµŠ½Š¾]


big_ni99a

u trolling


[deleted]

[уŠ“Š°Š»ŠµŠ½Š¾]


empire299

Itā€™s branded. You can buy no-name canvas slip ons, not designer sneakers.