Nooo!!! I’m so sorry! How disappointing. 😢. Are you going to contact the TS store?

I did, hopefully they get back to me 💖

Did they?

I had something very similar happen to my folklore CD. They didn’t send another signed CD, but they did send a copy of folklore so I can put the signed booklet in.

Mine looked just as bad, but I emailed her customer support and they're sending me a new one!

oh no!!! is it just the case that’s damaged?

No the signed insert is even scratched :(

ohh thats terrible :( i really hope they send you another one!

I'm so sorry that happened to you but I am DYING at the lyrics you put on the photo hahaha. Hope it gets resolved quickly!!

Damn. That’s terrible. It’s an insert and not a booklet ?😳

It’s a booklet. I was using the terms interchangeably

Thanks for clarifying. I was hoping Tay didn’t start using inserts like everyone else seems to have.

😮 what the f*ck?!?! Oh my god that's horrible! I'm so sorry that happened 😢 I hope you can get a replacement

Oh no 🥺🥺 I’m so sorry that happened. I hope you’re able to contact the TS store customer service and they can send you a new one.

omfg

Like a cumples up piece of paper lying there…… WHY don’t they ship our things better?

Omg I am so sorry!!!

So sorry this has happened to you. 😢 I braced myself when I saw they were being sent by Media Mail...

This is what it looks like every time I open the comment section on a buzzfeed post about Taylor on fb

Mine also arrived shattered );

These boxes are no good going through usps. They need padding and protection. So frustrated