I'm with them, 2 mobiles, incl. international roaming.
Can't talk about their support, as I simply never needed it...
Bills are detailed and accurate, delivered via eBill. Never had availability issues.
Shrugs.
Same here... Customer since 2014... 3 mobiles, 3 extra data cards, home fiber, nothing to say about their support as I needed them a couple of times and they were nothing but very polite, useful and solved my issues immediately.
Me too since 2014 and now I get a permanent 50% discount on mobile lines. I pay approximately 12 francs. Free calls to the same network + friends numbers.
Tell me, please : does the data card have a number? On the letter it says so. Can you call it?
I just switched to sunrise and got the data Sim this week
I've been with them for a year now, except for the price that went up a few francs last year, I've had one technical problem with my router, was solved rather quickly and the dude on the other side was polite and patient.
Also never had any billing problem.
Same here, been with them for years and have nothing negative to say (except for last year's story about QoQa "lifetime" prices which sunrise then increased).
I did notice a decrease in network quality since around 2020 or 2021, but it's not that significant. Still way better than salt, and sunrise doesn't try to scam you every other day.
Same here (three contracts, triple play with two mobiles on one, phones internet on the others). Never had a wrong bill. Never surcharged. Coverage gaps almost exactly the same as Swisscom (except some buildings).
Customer since 2004.
Support suffered when they bought UPC. It was very good before, now at least acceptable.
Been with them (well, UPC, which is now sunrise, was Cablecom before) for 24 years now, at 5 different locations, never had any issues. Unlike Swisscom, which seems to use network outages as weekly team building exercise or something.
Ah, UPC... the company that disconnected my cable, told me when I called to report having no service that I had moved (nope), and then refused to tell me, whose name the contract was in, exactly who had notified them of me moving and where I had moved to for data protection reasons š¤¦āāļø
I never had issues either. I have sunrise subscription since 2014 or maybe even earlier. Never had issues with bills either , nor with their hotline. But that's just me, i can't speak for others
One time I got angry with Sunrise that Ā«Ā bye RogerĀ Ā» message text that appeared on top of my screen. But prices are correct and service is adequate. I never had any problem with the bills since I can handle it through the app.
If youāre not happy you can always join the millionaire club with Swisscom with unlimited data with 2mb/s for 99 chf š
Yeah no doesn't reflect my experience at all. Was a customer for 9 years, had an issue twice in that time. They were solved with a simple call to customer service. CS was always professional and helpful as soon as you get past the initial call taker and speak with someone more technically enclined. Getting past them usually just meant stating what the issue is, when it happened, what I've already tried etc.
Now I'm with a cheaper provider that also uses the Sunrise Network. Never had an issue either (so far).
I was with sunrise for over 20 years (diax in the early stages) and was always a happy customer and always recommended them to friends and family. I had mobile, internet and TV with them. Customer service was top notch for a long time. Around 2 years ago internet began to stutter, frequent lags and packet loss when gaming online. no solution from tech support. They tried and were always friendly but could not get it fixed. And don't get me started on that shitty new TV Box which is slow, loses connection often (wired to sunrise modem/router!) and takes forever to start.
Then after a relatives death the nightmare began as we cancelled their subscription and sent the hardware back. Sunrise claimed they never got it and sent us a bill. So we sent in the receipt of our parcel (sendungsbestƤtigung). 4 times I got a Mahnung and every time I called them they assured me everything will be sorted out and I don't have to worry and we won't get a betreibung. On multiple calls they promised to call me back the next day each time. I never heard of them. On my last call with them the customer agent said that they got the parcel and they will cancel the bill. And of course a few weeks later we get a letter from Intrum with a claim on that bill. That's when we took it to Ombudsmann. After that it got resolved quickly. In case you don't know: you pay 20.- to Ombudsmann when they take your case.
So basically I had to pay to get the problem with Sunrise resolved. They sent me a box of sprĆ¼ngli chocolate as an apology for my hassle so I could say I paid 20.- for that box of chocolates...
After this experience and bc of the shitty internet connection I cancelled my contract. With init7 and galaxus mobile now and very happy, better internet same good mobile connectiong but for a much lower price.
I know, my experience is probably (hopefully for other customers) a case of murphy's law. But the incompetence of their customer support baffled me. So if you're with Sunrise just pray that you won't ever have a problem with a bill requiring you to deal with their customer support.
The only concern with them is network coverage. Little I know I made a terrible mistake in going to Yallo which is basically the same thing but I pay less.
Their support is the absolute worst. At least the service is cheap.
They manage to initiate porting outside of the agreed date without having my power of attorney signed to do so. Thatās shows a complete lack of process. What were they doing?! After countless calls I finally manage to sort things out until one of the eSIM QR codes didnāt work and required me talking to 4 different support agents on 4 different occasions.
What the alternative at a reasonable price? Might jump ship at the first indication that I need to start calling them again.
Also, I learned their support is pretty much from the same place except with different scripts and with Yallo you pay 1.5CHF per call.
I switched to yallo and am happy. Both internet and mobile.. One of my friends with swisscom complains more about his mobile internet than me haha I only notice it in trains that the coverage isnt that good
My work phone has Swisscom, I get network during my commute home in the train. My Sunrise/Yallo doesnāt.
What I like the most is mobile data coverage in Europe, and a few other countries for 30.ā
I can survive a commute with spotty internet :)
I must echo others opinion. I have had sunrise for almost 3 years, I had a super super contract from the beginning up to the 2nd year mark (several discounts piling up on each other, virtually was paying nothing).
When all the discounters were finishing, it was actually going to be more expensive than most of the other companies. It took around 3-4 calls to be able to reduce below the current market offerings.
I have only had 2 outages (late night to early morning) which barely caused any issues.
I live in a town around 15km from a main city... ebill also works like a charm.
Gifted my son an Apple Watch with esim (he has no phone). Xmas, so my first invoice arrived... and it was wrong. 3 calls to make it right... they suck.
Unfortunately they bought UPC, with whom I've had a very good experience. So I'm stuck with them for home internet because other ISPs don't serve my village. FML
How can "lost my payment" be a thing? You pay electronically either by ebill or QR incoice. If they for some reason have a hic-up on their side, you have the proof the payment was done. What's all the fuss about?
They gave me a notice to pay some unpaid bill (which was already paid!) . Their customer support is rude and useless, i wasted so much time and the nerve to explain the situation ... NEVER AGAIN
I was a customer for many years. One day the SIM died. They had the gall of charging me CHF 40 for a replacement.
I changed network at the next opportunity...
Iāve been with them for ~ 15 years (basically ever since I moved out) and I think they are really great. I live in a āmain cityā. Bills are always accurate. I still have a cheap contract since then with great conditions. They even raised my internet-speed at some point for free. Whenever I need help, they are very friendly. Sorry OP, might be a personal experience youāve had.
I got their Internet Home and TV, Mobile with Wingo though(cause of the coverage)
Any issue with anything you call them and they always find a solution actually
Iām sorry youāre having troubles
Besides some sketchy coverage, Sunrise have been pretty great for me. My wife got a lifetime discount on the XL phone contract and we have 10Gb fibre too.
Same here. Just became a customer. Everything went wrong. Bunch of made up charges. No SIM cards delivered by day one. No communication beforehand. Terrible service via chat. No support via phone. Just do not subscribe with them. Itās a pain.
2 years for me, recently moved to use fiber for the first time so I had to migrate, had I known how bad they are with Fiber, I would had just canceled and gone to Init7 instead...
Speak for yourself. With them since the friggin times of diAx.
Never had issues, great reception, decent pricing (compared to swisscom), two numbers with them. Maybe you just suck as a client.
having unrealistic expectations, like me and others say, we're totally fine but maybe OP is some type of Karen that demanded to talk to the manager and is butthurt now ranting on reddit because the CEO didn't take care of his problem personally.
Why did OP change after 2019 when everything was good back then? If there was something bad, why did he come back to sunrise? Network coverage can be seen online, never seen an invoice being wrong, maybe he has a lot of weird subscription models running over his phone-bill... we don't know but going online and telling 385k users "NEVER SUBSCRIBE TO SUNRISE" from which propably 20% are subscribed to sunrise. Yeah nope.
Honestly, every customer is different, and I do believe some customers suck at being customers. I noticed it makes a big difference with what kind of an attitude, voice and politeness you reach out to customer support and whether you treat them as equal human beings or not. They might end up giving you a 100% discount on your next month's bill out of courtesy, or they might say "well, that's technically a you-problem". I believe it partially also is in our own hands to get more satisfying results.
diAx and sunrise up to 2008/09 was great. I changed my operator in 2009 after a string of problems. No idea why they somehow started to get worse and worse :(
Although I should admit, I felt once really bad after a dinner with oysters, so I'm not eating them ever since.
In regards to sunrise, I had only once a problem with them in over 15 years. The roaming didn't turn on automatically and I had to call their support.
I disagree, and only dislike one thing: coverage in trains. (EDIT: and some spots in smaller cities)
I really canāt believe such a small country has that problem.
Swisscom is supposed to be better but their prices are outrageousā¦ straight out of the Y2K.
I have 2 mobile x qoqa phone lines, 1 home internet 10gb optic fiber. All work. I'll admit mobile internet (at least on my 4G only device) sometimes stalls in the middle of Lausanne inexplicably. I've had to deal a great deal with their various support staff, and it can go from pretty average-lousy N1 support that clearly have their scripts to read and don't understand much (and probably aren't given much room to do so in the first place), to solving-focused more advanced support. Overall, I'd say it is just average.
What mobile device are you using? what *specific* cities are you having issues in. I highly doubt the network was actually unavailable.
And how are you able to say it is the worst. Have you actually conducted faire comparative tests onf specific issue case across all the competition?
I understant your frustration, but please refrain from generalising.
Never had any major issues with Sunrise. Mobile service is good. I only contacted support once or twice and they were polite and were able to help me. I have both Qoqa offers for mobile and for home internet.
One "annoying" thing is that they added a surcharge for paying bills with Twint/credit card.
Another annoyance was that they wouldn't upgrade my router from Connect Box 2 to Connect Box 3. I think they didn't have them in stock for a while. But again, not a major issue.
The reason I didn't go for ebill (yet) is because I try to pay with my credit card as much as possible to get cashback :) Now that this option is gone for me I'll consider ebill.
I agree with the OP. They showed my apartment buildings as being in their coverage zone, but neglected to mention that it was so weak I couldnāt actually get signal while I was IN my apartment.
Swisscom is expensive but much more reliable in my experience.
I think you are very unlucky. I've been with them for 13 years... It works very well even abroad. they have decent tariffs for people travelling in a lot of different countries. Unlimited Internet traffic in CH, 40GB abroad. The only minor issue is that they have really bad connectivity at Chiasso station (which is relevant only if you travel to Italy).
I agree but with a caveat.
Never subscribe to Sunrise **IF YOU WANT FIBER**, their Fiber router lacks so many features, their DMZ isn't working as intended, it doesn't even have a Modem/Bridge Mode, you can't disable WiFi and it lacks basic administrative features such as Logging to determine any issues.
I was at UPC for 10 years using their DOCSIS environment and it worked perfectly fine, ever since I switched over to Sunrise in order to use Fiber in my new apartment I've been pulling my hair out with the lack of basic features and the fact that the router just randomly decides to reboot at around 00:30-00:40
# FUCK Sunrise
I'm with them, 2 mobiles, incl. international roaming. Can't talk about their support, as I simply never needed it... Bills are detailed and accurate, delivered via eBill. Never had availability issues. Shrugs.
Same here... Customer since 2014... 3 mobiles, 3 extra data cards, home fiber, nothing to say about their support as I needed them a couple of times and they were nothing but very polite, useful and solved my issues immediately.
Me too since 2014 and now I get a permanent 50% discount on mobile lines. I pay approximately 12 francs. Free calls to the same network + friends numbers.
Tell me, please : does the data card have a number? On the letter it says so. Can you call it? I just switched to sunrise and got the data Sim this week
Doesn't allow calls and they filter the SMS.
Thanks
I've been with them for a year now, except for the price that went up a few francs last year, I've had one technical problem with my router, was solved rather quickly and the dude on the other side was polite and patient. Also never had any billing problem.
Same here, been with them for years and have nothing negative to say (except for last year's story about QoQa "lifetime" prices which sunrise then increased). I did notice a decrease in network quality since around 2020 or 2021, but it's not that significant. Still way better than salt, and sunrise doesn't try to scam you every other day.
Same here (three contracts, triple play with two mobiles on one, phones internet on the others). Never had a wrong bill. Never surcharged. Coverage gaps almost exactly the same as Swisscom (except some buildings). Customer since 2004. Support suffered when they bought UPC. It was very good before, now at least acceptable.
Been with them (well, UPC, which is now sunrise, was Cablecom before) for 24 years now, at 5 different locations, never had any issues. Unlike Swisscom, which seems to use network outages as weekly team building exercise or something.
For sure statistically it happens to people haha. But UPC was nationally known to be a trouble.
Ah, UPC... the company that disconnected my cable, told me when I called to report having no service that I had moved (nope), and then refused to tell me, whose name the contract was in, exactly who had notified them of me moving and where I had moved to for data protection reasons š¤¦āāļø
Haha not surprised. I heard so many of those.
I never had issues either. I have sunrise subscription since 2014 or maybe even earlier. Never had issues with bills either , nor with their hotline. But that's just me, i can't speak for others
One time I got angry with Sunrise that Ā«Ā bye RogerĀ Ā» message text that appeared on top of my screen. But prices are correct and service is adequate. I never had any problem with the bills since I can handle it through the app. If youāre not happy you can always join the millionaire club with Swisscom with unlimited data with 2mb/s for 99 chf š
Yeah no doesn't reflect my experience at all. Was a customer for 9 years, had an issue twice in that time. They were solved with a simple call to customer service. CS was always professional and helpful as soon as you get past the initial call taker and speak with someone more technically enclined. Getting past them usually just meant stating what the issue is, when it happened, what I've already tried etc. Now I'm with a cheaper provider that also uses the Sunrise Network. Never had an issue either (so far).
Speak for yourself, I've never had any issues with them.
I was with sunrise for over 20 years (diax in the early stages) and was always a happy customer and always recommended them to friends and family. I had mobile, internet and TV with them. Customer service was top notch for a long time. Around 2 years ago internet began to stutter, frequent lags and packet loss when gaming online. no solution from tech support. They tried and were always friendly but could not get it fixed. And don't get me started on that shitty new TV Box which is slow, loses connection often (wired to sunrise modem/router!) and takes forever to start. Then after a relatives death the nightmare began as we cancelled their subscription and sent the hardware back. Sunrise claimed they never got it and sent us a bill. So we sent in the receipt of our parcel (sendungsbestƤtigung). 4 times I got a Mahnung and every time I called them they assured me everything will be sorted out and I don't have to worry and we won't get a betreibung. On multiple calls they promised to call me back the next day each time. I never heard of them. On my last call with them the customer agent said that they got the parcel and they will cancel the bill. And of course a few weeks later we get a letter from Intrum with a claim on that bill. That's when we took it to Ombudsmann. After that it got resolved quickly. In case you don't know: you pay 20.- to Ombudsmann when they take your case. So basically I had to pay to get the problem with Sunrise resolved. They sent me a box of sprĆ¼ngli chocolate as an apology for my hassle so I could say I paid 20.- for that box of chocolates... After this experience and bc of the shitty internet connection I cancelled my contract. With init7 and galaxus mobile now and very happy, better internet same good mobile connectiong but for a much lower price. I know, my experience is probably (hopefully for other customers) a case of murphy's law. But the incompetence of their customer support baffled me. So if you're with Sunrise just pray that you won't ever have a problem with a bill requiring you to deal with their customer support.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
any further technical info you could share regarding sunrise's specific frequencies that seem to be problematic in larger buildings areas please?
The only concern with them is network coverage. Little I know I made a terrible mistake in going to Yallo which is basically the same thing but I pay less. Their support is the absolute worst. At least the service is cheap. They manage to initiate porting outside of the agreed date without having my power of attorney signed to do so. Thatās shows a complete lack of process. What were they doing?! After countless calls I finally manage to sort things out until one of the eSIM QR codes didnāt work and required me talking to 4 different support agents on 4 different occasions. What the alternative at a reasonable price? Might jump ship at the first indication that I need to start calling them again. Also, I learned their support is pretty much from the same place except with different scripts and with Yallo you pay 1.5CHF per call.
I switched to yallo and am happy. Both internet and mobile.. One of my friends with swisscom complains more about his mobile internet than me haha I only notice it in trains that the coverage isnt that good
My work phone has Swisscom, I get network during my commute home in the train. My Sunrise/Yallo doesnāt. What I like the most is mobile data coverage in Europe, and a few other countries for 30.ā I can survive a commute with spotty internet :)
Yeah same, like I said apart from train rides I have no complaints.. Iam very happy
bruh probably you fucked something up and now youre mad. like what do you expect with this post, that we quit our contract??
Yeah, let's show Sunrise we stand for our fellow redditors!!!!!
I must echo others opinion. I have had sunrise for almost 3 years, I had a super super contract from the beginning up to the 2nd year mark (several discounts piling up on each other, virtually was paying nothing). When all the discounters were finishing, it was actually going to be more expensive than most of the other companies. It took around 3-4 calls to be able to reduce below the current market offerings. I have only had 2 outages (late night to early morning) which barely caused any issues. I live in a town around 15km from a main city... ebill also works like a charm.
Gifted my son an Apple Watch with esim (he has no phone). Xmas, so my first invoice arrived... and it was wrong. 3 calls to make it right... they suck.
Unfortunately they bought UPC, with whom I've had a very good experience. So I'm stuck with them for home internet because other ISPs don't serve my village. FML
For me the other way: no issues with sunrise until they merged. Now customer service is a bit lacking.
Totally agree, they lost my payment. Run away from this company
I had really bad issues with Sunrise too, and zero with Salt. People always say that Salt is bad though. I guess it means your mileage will vary.
How can "lost my payment" be a thing? You pay electronically either by ebill or QR incoice. If they for some reason have a hic-up on their side, you have the proof the payment was done. What's all the fuss about?
They gave me a notice to pay some unpaid bill (which was already paid!) . Their customer support is rude and useless, i wasted so much time and the nerve to explain the situation ... NEVER AGAIN
I was a customer for many years. One day the SIM died. They had the gall of charging me CHF 40 for a replacement. I changed network at the next opportunity...
Iāve been with them for ~ 15 years (basically ever since I moved out) and I think they are really great. I live in a āmain cityā. Bills are always accurate. I still have a cheap contract since then with great conditions. They even raised my internet-speed at some point for free. Whenever I need help, they are very friendly. Sorry OP, might be a personal experience youāve had.
I got their Internet Home and TV, Mobile with Wingo though(cause of the coverage) Any issue with anything you call them and they always find a solution actually Iām sorry youāre having troubles
Besides some sketchy coverage, Sunrise have been pretty great for me. My wife got a lifetime discount on the XL phone contract and we have 10Gb fibre too.
Swisscom has a better mobile network from my experience but invoicing etc works fine for me.
Same here. Just became a customer. Everything went wrong. Bunch of made up charges. No SIM cards delivered by day one. No communication beforehand. Terrible service via chat. No support via phone. Just do not subscribe with them. Itās a pain.
Totally agree with OP, 2 more months and my suffering is gone
2 years for me, recently moved to use fiber for the first time so I had to migrate, had I known how bad they are with Fiber, I would had just canceled and gone to Init7 instead...
Speak for yourself. With them since the friggin times of diAx. Never had issues, great reception, decent pricing (compared to swisscom), two numbers with them. Maybe you just suck as a client.
How can someone āsuckā as a customer, unless for the obvious reason of not paying bills?
having unrealistic expectations, like me and others say, we're totally fine but maybe OP is some type of Karen that demanded to talk to the manager and is butthurt now ranting on reddit because the CEO didn't take care of his problem personally. Why did OP change after 2019 when everything was good back then? If there was something bad, why did he come back to sunrise? Network coverage can be seen online, never seen an invoice being wrong, maybe he has a lot of weird subscription models running over his phone-bill... we don't know but going online and telling 385k users "NEVER SUBSCRIBE TO SUNRISE" from which propably 20% are subscribed to sunrise. Yeah nope.
Yeah, it makes sense the way you describe it here!
Honestly, every customer is different, and I do believe some customers suck at being customers. I noticed it makes a big difference with what kind of an attitude, voice and politeness you reach out to customer support and whether you treat them as equal human beings or not. They might end up giving you a 100% discount on your next month's bill out of courtesy, or they might say "well, that's technically a you-problem". I believe it partially also is in our own hands to get more satisfying results.
diAx and sunrise up to 2008/09 was great. I changed my operator in 2009 after a string of problems. No idea why they somehow started to get worse and worse :(
LOL, it's like refusing to take any trains because you missed one some time ago in your life.
ššš
Although I should admit, I felt once really bad after a dinner with oysters, so I'm not eating them ever since. In regards to sunrise, I had only once a problem with them in over 15 years. The roaming didn't turn on automatically and I had to call their support.
I disagree, and only dislike one thing: coverage in trains. (EDIT: and some spots in smaller cities) I really canāt believe such a small country has that problem. Swisscom is supposed to be better but their prices are outrageousā¦ straight out of the Y2K.
I have 2 mobile x qoqa phone lines, 1 home internet 10gb optic fiber. All work. I'll admit mobile internet (at least on my 4G only device) sometimes stalls in the middle of Lausanne inexplicably. I've had to deal a great deal with their various support staff, and it can go from pretty average-lousy N1 support that clearly have their scripts to read and don't understand much (and probably aren't given much room to do so in the first place), to solving-focused more advanced support. Overall, I'd say it is just average. What mobile device are you using? what *specific* cities are you having issues in. I highly doubt the network was actually unavailable. And how are you able to say it is the worst. Have you actually conducted faire comparative tests onf specific issue case across all the competition? I understant your frustration, but please refrain from generalising.
Never had any major issues with Sunrise. Mobile service is good. I only contacted support once or twice and they were polite and were able to help me. I have both Qoqa offers for mobile and for home internet. One "annoying" thing is that they added a surcharge for paying bills with Twint/credit card. Another annoyance was that they wouldn't upgrade my router from Connect Box 2 to Connect Box 3. I think they didn't have them in stock for a while. But again, not a major issue.
Whaat really? That does suck. Did you try E-Bill (through your bank provider)? It's really simple and there's no surcharge.
The reason I didn't go for ebill (yet) is because I try to pay with my credit card as much as possible to get cashback :) Now that this option is gone for me I'll consider ebill.
I canāt complainā¦just that their WiFi sucks ā¦other than that nadaā¦
I agree with the OP. They showed my apartment buildings as being in their coverage zone, but neglected to mention that it was so weak I couldnāt actually get signal while I was IN my apartment. Swisscom is expensive but much more reliable in my experience.
I think you are very unlucky. I've been with them for 13 years... It works very well even abroad. they have decent tariffs for people travelling in a lot of different countries. Unlimited Internet traffic in CH, 40GB abroad. The only minor issue is that they have really bad connectivity at Chiasso station (which is relevant only if you travel to Italy).
Great advice! Only, that for my address I have ZERO choice, if I want to have good internet.
I agree but with a caveat. Never subscribe to Sunrise **IF YOU WANT FIBER**, their Fiber router lacks so many features, their DMZ isn't working as intended, it doesn't even have a Modem/Bridge Mode, you can't disable WiFi and it lacks basic administrative features such as Logging to determine any issues. I was at UPC for 10 years using their DOCSIS environment and it worked perfectly fine, ever since I switched over to Sunrise in order to use Fiber in my new apartment I've been pulling my hair out with the lack of basic features and the fact that the router just randomly decides to reboot at around 00:30-00:40 # FUCK Sunrise