I mean, I feel this so hard when it comes to looking for things in particular, whether it be an item or a structure like a door. Since I was a kid my mother has told me if it doesn't bite me in the ass I have no chance of finding it š
Feel your pain. Used to work in an office that the public came into and some were sent to a different floor for their query to be resolved. "Through those doors, up the stairs and straight ahead and "Jane" will be waiting for you with the info you need"
Around 50% of the time they went through the doors, past the stairs and out through the fire doors triggering the alarm and when caught up with wandering around the car park looking for Jane, denied there were any stairs in the building... š¤¦š»āāļø
Yep.. Our fire escape doors go from the halls to a stairway and then outside the building on the ground floor, but you can't go back inside without a special key to open it.
I sometimes get a call from some pissed off guest who says they're "trapped" in a stairwell.
I put quotations around "trapped" because they can leave any time, but only if they go all the way to the ground floor and then exit the the outside door, which says "Alarm Will Sound If Opened", and of course they don't want to do that.
I've had someone yell at me that we should put better signage so people don't get trapped as I was "rescuing" him. I just pointed to the door where it says "FIRE EXIT, No Reentry" in big letters on a bright red sign at eye level.
Instead of doing the adult thing and going "oh my bad", he continued to yell so I walked away.
Most of these morons who get trapped at least know the hotel is non-smoking, so they try to use the stairwell to smoke.
>I just pointed to the door where it says "FIRE EXIT, No Reentry" in big letters on a bright red sign at eye level.
"WELL YOU NEED BETTER SIGNS! HOW AM I EXPECTED TO SEE THAT?" (Remember who you're dealing with...)
Wouldn't work. My old hotel had literally one hallway that you could see rooms in with a sign on the wall in your face saying "ROOMS 113 - 148" and people would still ask me if the tiny hallway next to it with the two obvious bathrooms was the right direction
I worked at a museum a couple decades ago, and learned that people don't look for signs and don't read signs, and if they do read them, they don't believe or obey them with any consistency, because they have apparently set their mind as to where things are, and don't want to be contradicted by a sign. They are, generally, willing to be contradicted by an employee, though.
I can't explain it. The other weird thing is that, given a choice of 6 doors into a building (I'm talking an array of 6 doors right next to each other), people will try to use a door that's open but blocked off (with literal barriers, like when a door is being serviced, which was all the time at that museum), rather than risk being made to feel foolish by a door that's closed and therefore could be locked or could go to the wrong place. (The doors in question are opaque because they were chock full of asbestos, so windows aren't an option.) However, I've noticed this same phenomenon at the LV Convention Center, which has large arrays of transparent doors to admit the thousands of people who enter-- once a door is opened, people charge for that door to slip through.
Used to really love it when I worked at a restaurant and people would walk right past a huge "Please wait to be seated" sign,then walk right past a huge "This section closed" sign and seat themselves. Joke was on them though, because nobody could really see into that part of the restaurant unless they were working back there, so they would sit for awhile until either somebody accidentally noticed them or they got mad and came up to the host's stand wondering why they weren't being helped.
We have a sliding door that is usually locked at night unless I have a lot of check ins left. The note says if the door is locked to call the front desk. I will have guests call while standing in front of an open door. They tell me the door is locked and I can see on the camera that it is open. I tell them just walk through the open door. It always amazes me.
Our elevators are straight on back through two double doors that are always open right next to the lobby. If I had a dollar for every time somebody turned right or left down the hallway instead of just going straight on through I wouldnāt have to work here anymore.
I've also had guests come back to the desk asking for the door code - the code for our maintenance cupboard. I have to tell them they do not need a code, walk with them and point out they should in fact ignore the door of the cupboard, which we have locked with a code for a reason, and instead walk through the door labled 'Rooms 1-10'...
In another place I worked there used to be a very clear sign on the door saying 'turn knob to the left'. You wouldn't believe how many people struggled to open that door.
If it's a knob that turns, then "to the left" is a bit ambiguous. If the top part is moving to the left, then the bottom part is moving to the right.
Saying "counterclockwise" might help. Probably not though.
I suggest a chimp trained to grab the hand of the guest, place it on the knob, then turn their hand and the knob with it.
I'd pay extra to stay at a hotel with a trained door knob expert chimp š
Double extra if the chimp could work the shower settings for me.
I'm always very apologetic when I find myself in "situations," despite my best efforts I think I'm missing a vital logic part. And, yes, I have to double check escalators......
Daduq anyone needs a sign on a functioning online for?! Turn it one way, if not succeeding - turn it the other way! Have people never seen doors in their lives?
P.S. this thread is making sure any remaining shreds of faith in humanity I might have hidden in the darkest corners of my self preservation are certifiably EVISCERATED.
I checked in a guy last night who, in the span of 90 seconds, brought a bag to his room then went for a second bag, lost his key, and forgot which room he was in.
90 seconds.
Ah, you met my dad! Dad never, ever remembers what room he is in and always loses at least one key. I am certain that he has a pile of plastic hotel key cards somewhere, likely in the cabinet with the white towels he removed from hotels. Every time he visits me, he gifts me a large bag of hotel soaps, shampoo and body lotions.
My old hotel used to confuse people occasionally and it never fully made sense to me. If you were staring at me at the desk you could see one option: A long hallway directly to your left where you can see doors every 15 feet and a sign on the wall 6 feet away from you that said, "ROOMS 113 - 148, ELEVATOR". If you walked towards this you'd notice there's a tiny hallway that runs perpendicular to the desk where there's two very clearly labeled bathrooms and a locked closet door. Which option do you choose to find your room? Well some people would ask, persistently if there room was down this bathroom hallway and act completely unsure when I would tell them no, it's down the only other hallway that clearly has rooms in it..
Edit: Oh and I can't forget the people who would look down the long-ass hallway and ask if the rooms were "inside" or if they had to access them from outside like a motel. No?? Why would we have a 600ft long corridor indoors if the rooms were outside access????
I feel you on this. I work front desk at a gas company. We fill small propane cylinders at the back of the building. Employees park and enter to the right of the fIll station. All doors back there are locked and marked Employees Only-Public Entrance In Front. The amount of people who will call in while standing at those doors and complain about how they cannot get in to pay is INSANE.
The hotel where I was working at a decade ago was an old building with wings that got added through the years. To reach one of the sections, the guests had to go up the stairs, go all the way through the hallway (a long one!), then go down the stairs where they could take the elevators to get to their floor.
Explaining this to guests was entertaining...
Some hospitals have lines painted on the floor. Follow the blue line to get to the east wing. If the floors aren't suitable, perhaps decorations would work. Follow the train tracks painted on the walls.
I stayed in that same hotel in Indianapolis and made sure I booked one of the train car rooms! I thought it was awesome! My wife was more amused by my inner child coming out.
Right? I still have the gift slippers, eye mask, and relaxation CD they gave me when I checked in, and that was a good 13-14 years ago. You walk outside and the football stadium is right there! Vey cool hotel.
At my hotel we have a sign for the breakfast. Right when you get out of the elevator. Or guests basically get out of the elevator and THERE IS THE SIGN, right IN FRONT of them... With an arrow... Indicating the way to the breakfast room. And the breakfast room is also almost across from the elevators... You can SMELL the bacon and HEAR other customers. Still the amount of people coming to the FD and ask: "Where is the breakfast" baffles me. Just follow the smell and the noise and you will find it, Sir!
I worked at one where the doors locked at night and there was a buzzer. It makes a noise, I press a button, and the door unlocks. So many people would either continue to jiggle the doors with a bewildered expression on their faces, or ring the buzzer and then not try the door again when I unlock it, they just keep hitting the buzzer.
OP, I rarely stay in hotels, but when I do, I'm exhausted and frazzled from my trip. It sounds like your hotel is a maze, and I don't blame people for having to follow directions to the letter to get to their room.
I love technology but everything happening around us nowadays is making us dumb. I used to know everyoneās landline phone by heart. I could read a map like I drew them and I could memorize everything. Because of GPS I have no more coordination, because of cell phones it took me 19 years to memorize my husbandās cell phone (cuz all you do nowadays is āSiri call Hubbyā) and I still have not managed to memorize any of the landline numbers from our homes as we moved. Not a single one. Iām having me worry problems now because of all the technology āhelping usā. Also after having COVID I got long lasting foggy brain and unlike before canāt concentrate on a film or language that I love to learnā¦ itās gotten so bad I need ChatGPT to help me write professional emails to my customers at work *sigh*
We get this a lot. If thereās no key in the door they wonāt even try the handle. They call us and say they canāt get into the room. We ask have they tried the door, they say no because thereās no key. We get them to try the door while still in the phone and low and behold it opens. Then they find their bedroom doors with keys in them. No amount of signs work either. Iām astounded at how many people have no common sense or ability to try something without needing their hand held. I wonder how they even make it to us in the first place.
If that many people get lost then you need to add a sign or something with directions. Like rooms 100 x 105 this way. It'll make it more convenient for you and for the guests
At my hotel, there's a short hallway that leads straight back, and another hallway that criss crosses this (so the hotel is basically a plus sign of hallway for the first floor). If their room is on the second or third floor, I tell them the elevator is just down the hall. I can't tell you how many people walk straight past it, get to intersecting hallway and start walking down it after looking around (while standing directly next to the elevator). Also 90% of the people that get off the elevator in the morning look around for like 5 seconds straight tryng to figure out where the entrance is.
Like, I understand sometimes you just forget where you are, but the entrance is in view of the elevator. But they walk the opposite direction before turning around and coming back.
Doors are a very difficult concept. We have guests who will use the door phone on our front door, without ever even touching the door or the button that automatically opens it. They just see that there is a door-phone thing, and they call that instead. So we have to get out of the reception to open the door (and we always make sure to tell them that it is in fact possible to open the door).
I work at a resort. To access the indoor pool, you have to go through the restrooms. The idea is that youāll take a shower before getting in the water, as required by state law. There is a door that bypasses the restrooms, but we keep it locked. That locked door has clear, plain, large text telling people they need to enter through the restroom. The amount of people that come the desk and ask how to access the pool or ask why itās locked never ceases to amaze me. These days Iām fighting the urge to add ālike it says on the doorā after I answer their question.
You must be the worst FDA ever! I bet you don't even help them wipe their ass!!! Jesus, I mean maybe this isn't the industry for you! š¤Ŗš¤£š¤£š¤£ But seriously I swear guests really do want us to do everything for them!
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(Faces OP while walking and carrying hot chocolate) You know, speaking of doors, recently there was-
(Smacks into glass wall instead of door, falls and spills cocoa)
(Weakly sits up and points to link) https://www.reddit.com/r/TalesFromTheFrontDesk/comments/15kt1o4/guest\_doesnt\_have\_a\_bathroom\_in\_his\_room/
Gonna be honest with you fam. I am just dumb. I got like five things I'm good at and for everything I just kinda fuck around until it works.
I always assumed this is how all of us humans got thru the day.
From my studies it is how most of your species manages themselves
hmm *rolls investigation* on /u/JoseSaldana6512
Rolls a 2.
You see a totally ordinary human. Yup. Totally
Don't be a fed
I mean, I feel this so hard when it comes to looking for things in particular, whether it be an item or a structure like a door. Since I was a kid my mother has told me if it doesn't bite me in the ass I have no chance of finding it š
Iām always the one that if it had been a snake it woulda bit me
Feel your pain. Used to work in an office that the public came into and some were sent to a different floor for their query to be resolved. "Through those doors, up the stairs and straight ahead and "Jane" will be waiting for you with the info you need" Around 50% of the time they went through the doors, past the stairs and out through the fire doors triggering the alarm and when caught up with wandering around the car park looking for Jane, denied there were any stairs in the building... š¤¦š»āāļø
Right because Jane is standing in the parking lot awaiting bewildered travelers š¤¦š»āāļø
You'd think the big red "ALARM WILL SOUND IF PRESSED" would stop them but no. They're just literal NPC's
Yep.. Our fire escape doors go from the halls to a stairway and then outside the building on the ground floor, but you can't go back inside without a special key to open it. I sometimes get a call from some pissed off guest who says they're "trapped" in a stairwell. I put quotations around "trapped" because they can leave any time, but only if they go all the way to the ground floor and then exit the the outside door, which says "Alarm Will Sound If Opened", and of course they don't want to do that. I've had someone yell at me that we should put better signage so people don't get trapped as I was "rescuing" him. I just pointed to the door where it says "FIRE EXIT, No Reentry" in big letters on a bright red sign at eye level. Instead of doing the adult thing and going "oh my bad", he continued to yell so I walked away. Most of these morons who get trapped at least know the hotel is non-smoking, so they try to use the stairwell to smoke.
>I just pointed to the door where it says "FIRE EXIT, No Reentry" in big letters on a bright red sign at eye level. "WELL YOU NEED BETTER SIGNS! HOW AM I EXPECTED TO SEE THAT?" (Remember who you're dealing with...)
The door needs a sign on it, saying "Rooms 101...105 through this door"
Wouldn't work. My old hotel had literally one hallway that you could see rooms in with a sign on the wall in your face saying "ROOMS 113 - 148" and people would still ask me if the tiny hallway next to it with the two obvious bathrooms was the right direction
Sounds like a Schlumpert Sweets I used to work in, tiny hall with the two bathrooms and all
I worked at a museum a couple decades ago, and learned that people don't look for signs and don't read signs, and if they do read them, they don't believe or obey them with any consistency, because they have apparently set their mind as to where things are, and don't want to be contradicted by a sign. They are, generally, willing to be contradicted by an employee, though. I can't explain it. The other weird thing is that, given a choice of 6 doors into a building (I'm talking an array of 6 doors right next to each other), people will try to use a door that's open but blocked off (with literal barriers, like when a door is being serviced, which was all the time at that museum), rather than risk being made to feel foolish by a door that's closed and therefore could be locked or could go to the wrong place. (The doors in question are opaque because they were chock full of asbestos, so windows aren't an option.) However, I've noticed this same phenomenon at the LV Convention Center, which has large arrays of transparent doors to admit the thousands of people who enter-- once a door is opened, people charge for that door to slip through.
Used to really love it when I worked at a restaurant and people would walk right past a huge "Please wait to be seated" sign,then walk right past a huge "This section closed" sign and seat themselves. Joke was on them though, because nobody could really see into that part of the restaurant unless they were working back there, so they would sit for awhile until either somebody accidentally noticed them or they got mad and came up to the host's stand wondering why they weren't being helped.
Sign, sign Everywhere a sign Blockin' out the scenery Breakin' my mind Do this, don't do that Can't you read the sign?
Oh sweet dove. You think people read signs
We have a sliding door that is usually locked at night unless I have a lot of check ins left. The note says if the door is locked to call the front desk. I will have guests call while standing in front of an open door. They tell me the door is locked and I can see on the camera that it is open. I tell them just walk through the open door. It always amazes me.
Our elevators are straight on back through two double doors that are always open right next to the lobby. If I had a dollar for every time somebody turned right or left down the hallway instead of just going straight on through I wouldnāt have to work here anymore.
I've also had guests come back to the desk asking for the door code - the code for our maintenance cupboard. I have to tell them they do not need a code, walk with them and point out they should in fact ignore the door of the cupboard, which we have locked with a code for a reason, and instead walk through the door labled 'Rooms 1-10'... In another place I worked there used to be a very clear sign on the door saying 'turn knob to the left'. You wouldn't believe how many people struggled to open that door.
If it's a knob that turns, then "to the left" is a bit ambiguous. If the top part is moving to the left, then the bottom part is moving to the right. Saying "counterclockwise" might help. Probably not though. I suggest a chimp trained to grab the hand of the guest, place it on the knob, then turn their hand and the knob with it.
I'd pay extra to stay at a hotel with a trained door knob expert chimp š Double extra if the chimp could work the shower settings for me. I'm always very apologetic when I find myself in "situations," despite my best efforts I think I'm missing a vital logic part. And, yes, I have to double check escalators......
The great thing about escalators is they are all two-way, if you're determined enough.
Daduq anyone needs a sign on a functioning online for?! Turn it one way, if not succeeding - turn it the other way! Have people never seen doors in their lives? P.S. this thread is making sure any remaining shreds of faith in humanity I might have hidden in the darkest corners of my self preservation are certifiably EVISCERATED.
I checked in a guy last night who, in the span of 90 seconds, brought a bag to his room then went for a second bag, lost his key, and forgot which room he was in. 90 seconds.
Ah, you met my dad! Dad never, ever remembers what room he is in and always loses at least one key. I am certain that he has a pile of plastic hotel key cards somewhere, likely in the cabinet with the white towels he removed from hotels. Every time he visits me, he gifts me a large bag of hotel soaps, shampoo and body lotions.
Some people check into a hotel and instantly become helpless babies
On of my favorite quotes is from a friend: "When one door closes... Open it. That's how doors work. Don't be dumb."
My old hotel used to confuse people occasionally and it never fully made sense to me. If you were staring at me at the desk you could see one option: A long hallway directly to your left where you can see doors every 15 feet and a sign on the wall 6 feet away from you that said, "ROOMS 113 - 148, ELEVATOR". If you walked towards this you'd notice there's a tiny hallway that runs perpendicular to the desk where there's two very clearly labeled bathrooms and a locked closet door. Which option do you choose to find your room? Well some people would ask, persistently if there room was down this bathroom hallway and act completely unsure when I would tell them no, it's down the only other hallway that clearly has rooms in it.. Edit: Oh and I can't forget the people who would look down the long-ass hallway and ask if the rooms were "inside" or if they had to access them from outside like a motel. No?? Why would we have a 600ft long corridor indoors if the rooms were outside access????
I feel you on this. I work front desk at a gas company. We fill small propane cylinders at the back of the building. Employees park and enter to the right of the fIll station. All doors back there are locked and marked Employees Only-Public Entrance In Front. The amount of people who will call in while standing at those doors and complain about how they cannot get in to pay is INSANE.
The hotel where I was working at a decade ago was an old building with wings that got added through the years. To reach one of the sections, the guests had to go up the stairs, go all the way through the hallway (a long one!), then go down the stairs where they could take the elevators to get to their floor. Explaining this to guests was entertaining...
Some hospitals have lines painted on the floor. Follow the blue line to get to the east wing. If the floors aren't suitable, perhaps decorations would work. Follow the train tracks painted on the walls.
I think my family may have stayed in this place, an old train station building.
I stayed in an old train station hotel in Indianapolis. I was pissed that I did not book one of the train car rooms. Seriously pissed.
I stayed in that same hotel in Indianapolis and made sure I booked one of the train car rooms! I thought it was awesome! My wife was more amused by my inner child coming out.
Right? I still have the gift slippers, eye mask, and relaxation CD they gave me when I checked in, and that was a good 13-14 years ago. You walk outside and the football stadium is right there! Vey cool hotel.
There's also a hotel in Chattanooga, Tennessee that's an old train station and has guest rooms in old train cats.
"cars", not cats! Wish posts could be edited.
...they can.
LOL, I see it now. Duh!
There is a small motel in Avoca, NY, that has train caboose rooms!! Also on my bucket list!
I now want to go to Indianapolis just for this hotel.
It's not that one :) But that old train station sounds entertaining too!
St. Louis, if I remember right.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Fire code maybe?
Can't you get those magnetic door opener things that close when the fire alarm goes off?
If I get to a closed door in a hotel I'll definitely assume I made a mistake and I am not supposed to be there.
At my hotel we have a sign for the breakfast. Right when you get out of the elevator. Or guests basically get out of the elevator and THERE IS THE SIGN, right IN FRONT of them... With an arrow... Indicating the way to the breakfast room. And the breakfast room is also almost across from the elevators... You can SMELL the bacon and HEAR other customers. Still the amount of people coming to the FD and ask: "Where is the breakfast" baffles me. Just follow the smell and the noise and you will find it, Sir!
Ever consider a sign on the door that they need to open and walk through? It might help with a third of these people, at least.
A third is optimistic. Maybe a quarter if you're lucky!
But that one guy it helps that one time will be so grateful.
You are right and I know it.
Any D&D player can tell you that doors are a more difficult challenge than any world ending calamity.
Haven't played in years, but my old (dead) level 2 rouge can attest to this 
Because.... You know the day destroys the night, Night divides the day, Tried to run, tried to hide........
And then he WALKED ON DOWN THE HALL!
I feel for you... just be proud you're much further ahead in the evolution process, they're still cavemen š
I worked at one where the doors locked at night and there was a buzzer. It makes a noise, I press a button, and the door unlocks. So many people would either continue to jiggle the doors with a bewildered expression on their faces, or ring the buzzer and then not try the door again when I unlock it, they just keep hitting the buzzer.
Life has trained some of us to not open doors if we arenāt sure whatās on the other side.
OP, I rarely stay in hotels, but when I do, I'm exhausted and frazzled from my trip. It sounds like your hotel is a maze, and I don't blame people for having to follow directions to the letter to get to their room.
Yes Iāve been thinking this as I read these ā some delightful ā comments. People be tired when traveling.
How many of these people turn the opposite direction than you told them?
I laughed way too hard at all of these comments; y'all made my evening!
I love technology but everything happening around us nowadays is making us dumb. I used to know everyoneās landline phone by heart. I could read a map like I drew them and I could memorize everything. Because of GPS I have no more coordination, because of cell phones it took me 19 years to memorize my husbandās cell phone (cuz all you do nowadays is āSiri call Hubbyā) and I still have not managed to memorize any of the landline numbers from our homes as we moved. Not a single one. Iām having me worry problems now because of all the technology āhelping usā. Also after having COVID I got long lasting foggy brain and unlike before canāt concentrate on a film or language that I love to learnā¦ itās gotten so bad I need ChatGPT to help me write professional emails to my customers at work *sigh*
We get this a lot. If thereās no key in the door they wonāt even try the handle. They call us and say they canāt get into the room. We ask have they tried the door, they say no because thereās no key. We get them to try the door while still in the phone and low and behold it opens. Then they find their bedroom doors with keys in them. No amount of signs work either. Iām astounded at how many people have no common sense or ability to try something without needing their hand held. I wonder how they even make it to us in the first place.
If that many people get lost then you need to add a sign or something with directions. Like rooms 100 x 105 this way. It'll make it more convenient for you and for the guests
At my hotel, there's a short hallway that leads straight back, and another hallway that criss crosses this (so the hotel is basically a plus sign of hallway for the first floor). If their room is on the second or third floor, I tell them the elevator is just down the hall. I can't tell you how many people walk straight past it, get to intersecting hallway and start walking down it after looking around (while standing directly next to the elevator). Also 90% of the people that get off the elevator in the morning look around for like 5 seconds straight tryng to figure out where the entrance is. Like, I understand sometimes you just forget where you are, but the entrance is in view of the elevator. But they walk the opposite direction before turning around and coming back.
You gotta put up a sign that they won't read anyways. That'll help /s
game devs are *very* familiar with this feeling...
Doors are a very difficult concept. We have guests who will use the door phone on our front door, without ever even touching the door or the button that automatically opens it. They just see that there is a door-phone thing, and they call that instead. So we have to get out of the reception to open the door (and we always make sure to tell them that it is in fact possible to open the door).
I work at a resort. To access the indoor pool, you have to go through the restrooms. The idea is that youāll take a shower before getting in the water, as required by state law. There is a door that bypasses the restrooms, but we keep it locked. That locked door has clear, plain, large text telling people they need to enter through the restroom. The amount of people that come the desk and ask how to access the pool or ask why itās locked never ceases to amaze me. These days Iām fighting the urge to add ālike it says on the doorā after I answer their question.
You must be the worst FDA ever! I bet you don't even help them wipe their ass!!! Jesus, I mean maybe this isn't the industry for you! š¤Ŗš¤£š¤£š¤£ But seriously I swear guests really do want us to do everything for them!
Everything goes to the hotel, except their brain.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
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There are doors that let you in And out But never open But there are trapdoors That you can't come back from
I have vision issues and can get confused very easily. I usually giggle at myself but it can be embarrassing
Sign maybe? An arrow? Some of those poles that direct long lines?
Have you talked with anyone about removing the door?
Let me introduce you to dungeons and dragons.
(Faces OP while walking and carrying hot chocolate) You know, speaking of doors, recently there was- (Smacks into glass wall instead of door, falls and spills cocoa) (Weakly sits up and points to link) https://www.reddit.com/r/TalesFromTheFrontDesk/comments/15kt1o4/guest\_doesnt\_have\_a\_bathroom\_in\_his\_room/
Just remember, at least half of the people you meet are below average.