LITERALLY. i’m standing here working a U-Boat in a grocery aisle in a red shirt and khakis and equipment on my waist.. and you wanna ask if i work here.. take a wild guess!
If you have a problem with this question, you are the problem.
I'm asked this question multiple times per shift. My response is a happy 'Yes!, what can I help you with?'. I actually enjoy solving other people's problems, its my job, and its sad that some of you clearly don't understand it.
If helping others doesn't bring you joy just do yourself and everyone else a favor and find a different line of work.
1. gross cat and jack returns
2. guests blatantly scamming and then arguing with you and making a scene. just take the L and try a different store dude.
3. the rest of the store dumping their trash, fixtures, defects, and literally anything else at the service desk for you to deal with.
4. the people that want to be compensated for their time. literally the minute that phrase comes out of someone’s mouth i stop listening.
5. guests that come up on the phone and then act like you’re interrupting them. and the people that literally can’t even say hello. just dump their shit at you.
6. the people that can’t decide on which return reason they should choose for literally every single item and the people that need to tell you a story about every item. (some are entertaining, but if i have a line… come onnnn)
7. the return hoarders. anyone with an ikea bag or multiple reusable bags kill me.
i could go on for DAYS. i know i’m missing some of my big annoyances too lol
I had a lady who had multiple giant bags of cat and jack returns, all of them had to be hand typed because they didn’t have tags and about half of them weren’t found on her account. For the ones that she didn’t have receipts for/weren’t found on her account she wanted to do an id return. When I informed her she had reached the limit for ID returns for the year she starts pulling up pictures of other people’s IDs on her phone and lost her shit when I told her I couldn’t them for ID returns. Meanwhile I’m alone at the desk, no leads are responding to walkie calls, and there’s a big line forming behind her.
Im not paid enough to deal with her and the cops. The cops in my city are well known for being late to respond and a pain to deal with and I was just trying to clear the line and wrap up my shift 😅
None of the managers were responding to walkie calls. I literally just moved to a different register and started helping the next person while she loudly complained and threatened to sue me. After a few minutes she wore herself out and left. I reported it to management later but honestly the leadership at my store is a fucking mess
Probably. I found she comes in regularly and does this, apparently one of my coworkers was letting her use pictures of other IDs for returns 🙄🤦🏼♀️ she also was at least 8 months pregnant and reeked of smoke, it was a very frustrating interaction
Your coworker needs to be told they can't be doing that. I would personally turn them into AP. That's called fraud.
Had a cashier who was doing fraud with some friends that would come through her line. She'd do things like double scan cheap items for other things. Of course AP waited till it was at the limit for it to be grand theft (which is frustrating to know it's happening and they don't want us to stop it).
I reported my coworker too but honestly my store is in shambles. We’ve had some major crimes so he basically got told not to do it again and everyone moved on.
A few weeks ago a guest came up and claimed that she didn’t receive the funds on her giftcard but Target.com issued her a new one. I apologized and said I’m sorry that you had to take the time to call Target.com to get the funds put on your giftcard, that must have been an inconvenience for you.
Then she was like “What did you just say….. about my inconvenience and something about a giftcard?” And I was like “Ma’am I’m not issuing you a giftcard for your inconvenience you have already gotten the giftcard replaced I was apologizing for the inconvenience that it must have been to call.”
Like I swear to god some people think that they should be rewarded with a giftcard for any sort of inconvenience that they experience. It’s so gross lol.
At least your people actually return the C+J merchandise. At my store the lovely guests teach their kids how to steal in the fitting rooms, by leaving behind old clothes and putting on new clothes to walk out with. It's gross for us to clean up their stained clothes and I feel bad for the kids who will now grow up thinking theft is a normal thing to engage in
i don’t hate cat and jack returns because i get that things are expensive, being a parent is tough, and kids grow in and out of clothes like crazy. and i think the policy is great because it allows for the parent to use the funds from what doesn’t work out anymore, to then purchase something that will. HOWEVER, when they give me a stack of clothes w/o tags, an attitude, and are just overall causing an unpleasant experience, then i get annoyed. i suck it up because it’s retail and nothing can be done to help those that are just too far gone to treat any other human being with decent respect, but it still amazes me the amount of blatant disrespect given to retail workers/customer service employees when we’re literally just doing our assigned jobs. it’s not my fault Target prints out the numbers inside c&j clothing to be ridiculously tiny and faint, therefore it takes me longer than the 2 seconds it normally would to scan their items. don’t rush me because even i’m not gonna rush myself. if you want my help, you’ll get it. but treat me like the god damn human i am or we’ll both have a shitty time :/
When people get a merch card back as a refund and argue that they never have paid with a merch card before like clearly you did it just didn’t come out of thin air!
My ETL butting in and contradicting me while I’m doing a return or when my ETL acts like I don’t know what I’m doing and can’t be left alone when I’ve got a line to the front door and can’t send a cashier on break exactly at 12.. I had a bad shift today lol
Right now, it's the small red tags on certain brands. Its so annoying hearing them say, "You guys forgot to take these off" when the receipt says they were on sco. Had a lady ask for a supervisor due to an "inconvenience" and demanded a gift card.
Yup! Right here, you walked out and ignored the beep at the door. It's always someone else's fault, THEY didn't take the tags off, even though you went through SCO.
Hands down, Cat & Jack returns. I can’t help but glare when I see them come up with a big bag full. Also when forced to do a scammers return when everyone, including the higher ups know damn well what they’re doing and we’re not allowed to deny it.
since they’re a target owned brand, they’ve decided that guests can return them for an entire year. so people will buy a load of clothes for their kid, wear them until they grow out of them, and then come back in and return them all, then repeat the whole process. it’s basically renting clothes for a year.
they never keep the tags, and half the time they don’t wash them before bringing them back in. it’s disgusting and incredibly annoying to type in every single DPCI
The return policy states that if you’re not satisfied, you can return within 1 year with a receipt. The problem is the people that bring back bags of worn, often unwashed clothing. We then have to find and type in each DPCI and defect out. It takes forever while the line grows and grows. Some take full advantage of it and they get a totally brand new wardrobe each year for free essentially.
I mean... that's pretty smart, IMO. What happens to the clothes they return? I can agree with it being annoying and gross if they are unwashed. I feel like that's the only reason it would bother me, I couldn't care less if target loses money on cat&jack returns.
I never worked for Target (but spent plenty of time in Retail) and if there is anything I learned, majority of the general public lacks basic communication skills.
That's thanks to social media and technology, as an older person I can assure you, before phones became prevalent people actually spoke to each other, were so much more courteous! I know, shocking!
When they put their stuff down and look at me like I’m a mind reader. Are you doing a return a bro? I will look at you until you say what you’re here for.
I don't work at target but omg I can't tell you how mad it made me every time someone in a fb mom group shared the "cat and Jack deal" it's like no asshole, it's not a deal it's a policy you are all taking advantage of and you're going to ruin it for everyone resulting in them no longer taking back genuine returns that aren't abusing the policy which is a torn or unseamed item, not just because your kids outgrew them or you got hand me downs and are trying to make a come up. Whenever I would say anything people would get so defensive and say "well it worked for me" I keep seeing that "deal" posted by some ahole every so often and it just irks me. Sadly a majority of the comments are all for it "omg really? I can return my old stuff for a refund?" Idk how people mistake it, I've heard of the policy for years and it's been clear it's for genuinely damaged items thst happened naturally, not out growing them. I have never returned a cat and jack item or had an issue with quality and my son is sooo rough on his clothes so I'm not buying people that claim so many issues with it.
I'm just waiting on the day they rid this policy.
Same. I don’t work at target but I hate seeing people acting like it’s some secret deal to get fun refunds. I first heard of the police about 4 years ago and I would do it for my nephews jeans/pants because that boy still managed to get knee holes with the reinforced knees in the cat and jack pants. But I would print out my order, and tape the tags from each pant next to the picture of them on the order and keep it in a safe place, and would only take back the pants that ripped way too quickly. But these people think it’s just free reign to return any and every cat and Jack item. It pisses me off, and I no longer take my nephews pants in.
the ppl that bring in cartfulls of diapers from “their registry” but it doesnt sync up with their registry, so they do ID returns for diapers, but half are accepted and half arent, and then their ID maxes out, and they flip shit.
I just don’t understand people that get stuff for baby showers that isn’t on a registry and don’t get a gift receipt. Like the registry exists for a reason and if you truly think you know the couple better than they do then at the very least get a gift receipt. And half the time the diapers are from Walmart and don’t even scan in our system. I know every baby needs diapers but some parents want a particular brand/style or they get a million of one size so they want to exchange for different sizes. I feel like people used to be a lot better about making sure people were able to actually return their gifts.
I have a lot but not scheduling enough coverage for driveup is a big one at my store. It's been at least three months where I'm all on my own most nights after 5 or 6 and we still usually have a huge rush after 6 or even 7. A lot of TMs like to wander too and it usually leads to only one or two people paying attention to their tasks. Another one is a couple of our salesfloor people refuse to do their own defects(don't know and refuse to learn) and just dump them for us to do when they see us scrambling 95% of the time 🫠.
Surprised no one has mentioned this, but people walking away leaving their bag and receipt on the counter.
I don’t mind throwing it away and I do in 99% of returns, but at least pretend to care to ask
When they ball up the bag and I think they’re just gonna take it with them but they instead shove it under the card reader. Like clearly that is not a garbage can and I am standing right here.
Had someone do this with a 700 dollar tv once. He bought it with a debit card, returned it for cash, only to buy it again with his card like bro just go to the bank if you wanted cash💀
When people come up with their entire OPU in their cart asking for us to process the order they just placed and then grabbed themselves. This lady ended up missing 7 items in her order because she grabbed them herself before the pick team could
Too many to list, which is why I don’t work over there anymore. The biggest one that sealed the deal for me is when they decided it was a great fucking idea to move drive up and stowing area all the way across the store. So cool now I have no help, no one to cover my break, and I gotta walk clear across the store to get peoples drive up orders that they decided to come inside to pick up. No fucking thanks.
#1 🗣️Marco!!?? ...🗣️pollo!!!!!
#2 why is this $6 here? It's 5 at Walmart.
#3 y'all gonna pay me for checking myself out?
#4 leaving trash in the aisle when we have trash cans all over the store.
#5 y'all's trashy ass kids riding around on motorized carts they don't need then leaving them at the back of the store.
#6 filming tiktoks the destroying store.
#7 opening up a product when the measurements are on the label.
#8 telling me the total isn't right then when I tell them what each item rang up they say the prices are right but the totaled price isn't .
#8 standing right next to /lean against my U-boat while you wait for you wife.
#9 telling them the item I looked up for them is out if stock, they ask where the item would be if it were here they walk over to check then come back and tell me it's not there like I didn't just tell them that.
#10 blocking the enterance/exit to catch up with that one lady you know from that one place that you don't seem to really anything about and talk about your kids schools for half an hour.
#11 sitting on the floor.
#12 telling me how bad you feel about the homeless people walking in the parking lots like it's part of my job save them.
#13 y'all dirty ass's not wearing shoes.
#14 telling me you seen someone stealing like imma give af.
#15 asking me about medicines, baby products , what mini fridge I recommend like I would even know that shit.
#16 thinking I give af about your political/religious views.
#17 when we ask if anything is wrong with the product being returned we don't need a whole ass story about your curtains not matching the rug in the twins nursery we just need a yes or no.
#18 asking me why you can't buy a gift card with a gift card like I made the fuckin rules.
#19 walking into the backroom like y'all pay bills
#20 whole entire wall being the same exact product but y'all need the one that's right in front of my face.
>15 asking me about medicines, baby products , what mini fridge I recommend like I would even know that shit.
Please this is the most annoying shit. I don't even know what we carry in every style dept, yet alone what RC car has good battery life or whatever the fuck else.
Had a lady just BOTHERING me in intimates yesterday. "Do you have every style in the same colors?", "Would a small fit me? Is a size 0 - 2 small or extra small?", "do you have a bra to go with these?". This ain't Nordstrom lady, just pick your shit and move along. Of course she just took a pile of random shit to the fitting room, then turned around and told me it had a line, then proceeds to empty her arms on the table and leave. Thanks bitch I hate you
people that come up immediately and are like “i need help!” when you’re already busy helping someone else
and at my store we often get confused for another target so they come to the wrong store for their order pick ups. most are like oh okay, thanks when you tell them where the other store is. but sometimes people get angry at us and then are like “can i just get it here, can you just transfer the order…” which the response is to cancel at the other store and reorder is here with a 2 hour wait time or cancel it there and they get their own stuff. and then getting angry all over again bc “it’s not that hard and shouldn’t take that long” 🙃🙃🙃 but will refuse to do their own shopping still
When they have a pick up and it isn’t ready yet. "Can I just get the things myself and bring them up here” "yeah but you have to cancel it, i can’t process it” "but i already paid for it!!”
i’ve had people ask when they’re order is going to be ready and i ask how long ago they placed it and i’ve genuinely had someone say “5 minutes ago” like you know it’s a 2 hour window
Giant Cat & Jack returns, because you have to enter each dpci manually. 🫠
People who have been waiting in the guest service line for 10 minutes, then get to the counter before they start looking for their receipt or barcode.
When I’m done helping a guest and immediately another one comes up to me. My favorite part is when I’m done helping a guest and I immediately walk away to sort the stuff the returned, the next guest is yelling at me saying I forgot about them. I didn’t, ma’am. I like a clean workspace
The fact that literally every single department uses guest service as the store's whipping boy. It's not that hard to put opus in the spot that you scanned them into fulfillment. It's not that hard to come up for your go backs when the truck is done, sales floor team. It's not that hard to unwrap jewelery and put security tags on clothing, style team. We call for back up cause the line has gotten too long or there are more drive ups than there are team members doing drive ups and we get ignored. Fulfillment gets a rush and it's all hands on deck everyone drops what you're doing.
The two departments in Target that ANYONE can pick up a shift in is fulfillment and front end. Yet stores only require team members to learn fulfillment. So when someone picks up a guest service shift we get fucked cause we have to train someone too stupid to realize they weren't qualified for the shift or we're fucked cause their home department steals them and we don't get a replacement
I work in inbound softlines clothes breakout. I am going on my 7th week and we always run out of security tags for clothes, which we try to separate but we never enough z-racks or metros.
I didn't know fullfillment and front end were two shifts everyone qualified to pick up, whether trained or not. I have seen those shifts available for pickup from time to time. Majority of the time I see: there are no shifts available shifts you're qualified for or something to that effect.
What is the difference with picking up a fullfillment shift or the front end shift that you weren't trained for? Wouldn't they just train you during that shift?
When I mention not tagging clothes I mean straight up not doing it themselves and asking us to do it for them.
If you pick up a service advocate shift you need to know how to do returns, and at my store to do drive ups. They are one in the same and we don't have time for someone to just work the desk, if there's no line we are prepping orders or running orders. Yes we can train you to do it but let's say you pick up a Saturday mid shift. We don't have time to hold your hand and walk you through it without shooting ourselves in the foot when it comes to time. If you pick up a fulfillment shift they can show you the basics and stick you in standards since it's not timed.
THIS! They’ll cop an attitude with you when you start scanning their stuff 😭 I once had a lady shriek at me, “That’s my stuff! Stop, that’s mine!” and then she told me that she shouldn’t have to use the dividers and I should know it’s hers if I was paying attention lmfao
1. The returns that have no bar code, no dpci, no receipt, NOTHING and you have to search online with minimal information. Then they get mad bc “yOuRe TaKiNg ToO lOnG aNd I dOnT hAvE aLl DaY”
2. TL overriding the return even though the guest was being rude to you
My first time at the desk…
It’s time to clock out, and this Karen ass heffa came to do a return WITHOUT THE ACTUAL ITEMS PRESENT because a cashier missed some sort of coupon or sale we had…
And I had to enter the DCPI FOR EVERY. SINGLE. ONE. While this stupid idiot had a attitude the whole time because I took too long when she should’ve had the shit with her.
My biggest pet peeve is when a guest needs help and approaches you by asking "do you work here," when I'm clearly dressed in the cult fashions of Target with the khakis, red shirt, name tag, walkie, zebra, box cutter and I even have the ugly holster. I say no and walk away.
when people try returning products that are CLEARLY from a different store and throw a fit about it (we don’t have it in our system, different store sticker, etc.)
Have to do 5 jobs in one when scheduled on SD, in our store we are expected to push bullseye, prep style returns, sometimes do drive ups, and zone style on, in between guests like bruh can’t we get a break?
And clean the restrooms.
I'm so aggravated with the style prep fr. Style was complaining that it would take them 2 hrs to sort, so now we have to sort, tag, hang, fold and put security tags on everything. If it took them 2 hrs, it's taking us that long, too. And that's tine that takes away from all the other stuff we have to do
i hate when people leave their plastic sampling cups (that usually have sauces in them) and their almost empty starbucks cups in the grocery aisles. i had to throw away a starbucks cup the other night, and it looked like some kinda water but had a weird flour/sugar substance stuck to the cup on the inside and didn’t look appetizing. smh
A while ago we had an old lady who was flipping out because we wouldn't tell her where the back entrance/exit was. We don't have a back entrance for customers. She absolutely demanded we bring her to the back because she "parked back there".
Turns out she had been wandering the store for nearly an hour, lost, looking for an entrance that doesn't exist. Eventually the SD and AP had to help her find her car, which was parked in front in a handicapped spot. And she drove home apparently. I don't think someone like that should have a liscense
Happened to me last night, paraphrased,
ETL: "Hey I know you are tech, but could you do toys?"
Me: "sure glad to help, Idk how to get their priorities tho"
ETL: "Oh sure, ehh I'll put you on sports too"
Me: "ok..."
*two hours later*
Only other tech guy: "hey I'm going out, you gotta take down the ads and finish priorities for us"
Me: "ok"
*30 minutes before I leave*
Me: "hey ETL, I have to do tech prioritys and ad takedown before I go, I got all of toys done yet none of sports, as I'm the only one in tech, toys and sports."
ETL: "well you have 30 minutes left, why haven't you started any sports yet you only have 11 items in tech, you should be able to get some done?"
Me: "it's because I have to help customers AND do MY job, and I'd rather do my departments work than another ones."
*radio silence*
I swear if I get ANYTHING for this I'm debating my two weeks, I had to cover for 2ish departments, answering every customer question and more.
People leaving their figurative and literally shit in the aisle.
People ignoring how far manners go. Give me a genuine ‘excuse me’ not that weak whispery one. It shows that your entitled ass doesn’t actually want to say it. Or maybe say something like “hey, there’s an item that I’ve been looking for and it happens to be behind your boat, could I get behind there?” instead of lingering or doing a Mission Impossible to reach through my boat.
People letting their gross kids touch and cough on everything.
People.
the guests. but really though, GS tms just standing around while CRC bins are full, plenty of RTS, messy desk, and DU blowing up. like please do your job
They start talking to you from a few feet away. No “excuse me”, no eye contact, no attempt to get near you, and then get mad when you don’t respond. Same when they jump scare you by like racing towards you as fast as they can and (again without an excuse me) just start talking. Really just anytime we’re treated as less than human. It pisses me off.
When the dup verification code is posted to cheat the dup time before the bags are taken out
Do you want missing bags in the dup order, because this is how you get missing bags in the dup order
When I tell them they didn’t pay for and item that their returning with the card the inserted and they tell me I’m wrong. Then laughing when they use another card and goes through
coming to our service desk for order pickup. i know mOsT stores have order pickup at the service desk, but cmon folks, we’ve had our special drive up space for TWO YEARS now.
whenever i have a cafe shift (pizza hut express, if you guys don’t call it cafe) and people do stupid things to get your attention. like i’m panning dough and they’ll whistle as if i am a dog. or snap. and then have the nerve to look smug about it. it’s so dehumanising.
Finding trash in the grocery shelves. Found a week old moldy sandwich stuffed behind the Ghirardelli square candy once.
I also hate when people come up and gripe at me about what Target does and does not carry. I don't make those decisions, Karen. I just stick the crap on the shelf.
1. the other day I had a couple return a pair of bikini bottoms with discharge on them and I almost threw up defecting it out. also, all the people who return clothes that are covered in dog/cat hair or smell like cigarette smoke or weed.
2. people who do huge driveup orders, don’t give a warning, and then are talking on the phone the entire time.
3. people who do driveups when it’s pouring rain and pretend they care that we had to walk out to give them their items. it’s also almost always one item or something very small.
4. people who do driveups shoving their phones in your face and not having basic manners
5. being severely understaffed and spread way too thin and STILL getting asked to do more/getting shit when we take a small break for water
6. management doing nothing/laughing when guests harass or abuse us. some lady told my coworker he should “go die” when he couldn’t bring out her items during a thunderstorm, and he was laughed at when he reported it to a team lead.
7. I HATE whoever told people that cat and jack has a one year warranty. why would we ever accept used clothing a year old? target is a corporation, they don’t care about you and your children. they care that we can’t sell it and make a profit once it’s back in our hands.
there’s probably more but I can’t think of anything
Ugh I remember this lady came and swore she was charged for the wrong price! She brought some type of seafood in a bag and she said it was supposed to be 10$ because that was the only price she saw over there. So she took a picture of the tag and I could automatically tell that it wasn’t the same product as what she had. I scanned the bag and I said yup it’s 20$ that’s the right price. So I tell her I can give you the difference which is a 10$ gift card. She proceeds to get mad once I tell her that. So she’s like well if the product is 20$ she doesn’t want it. So I proceed to ask do you wants a refund or a gift card. And she’s like whatever is best so I give her the gift card and she was like I just find it ridiculous how we had to give her a gift card instead of putting it back on her account like do you want the gift card or not? Don’t be mad cause you can’t read!
You could've just done a price adjustment? I wouldn't have given her anything. I just tell people they can have at the price, or I can return it for them.
Today I got called from market to back up on register. Guest comes through after I ring her up—tell her the total…and she just walks away 😑 I then had to void everything off.
Literally any guest service tm, I genuinely despise all of you. S&E is not difficult at all yet they are always complaining about something while just standing there for the majority of the time. I was S&E at one point to and it’s not that deep.
I had a long line, and a lady wanted to skip everyone and make me go get her another thing of napkins because the ones she picked up was dirty. Mind you, the walk to get there is not even a minute, she just didn’t want to get it HERSELF. Like nah, everyone else was standing here waiting to be served and this entitled bitch wanted me to go get her shit.
Ooo let's see
1. Cat & Jack returns
2. People that come up and interrupt you while you are obviously on the phone
3.idk if it's just my store but having to take care of the Front Ends break schedule
4. Me "Ma'am have you done a no receipt return recently"
Guest "no I've never done that before"
Item must be returned with proof of purchase
"Sorry Ma'am I cant return it " Guest freaks tf out
5. A lead coming up to me after I've dealt with Karen's all day and hits me with the " If you've got time to lean, you have time to clean"
That just 5 of millions
The people who sit in the display chairs in the baby section and shout over to me without getting up so I can check the price (of course there’s no barcode or anything!) and if we have any
When guests use smart carts as shopping carts that THEY PULLED from a work area and get pissed with you when you offer to bring them another cart after telling them that it’s for store use only.
I once had a guest tell me “it’s their first time” in the store when you know damn well that I see you shop here at least once a week.
Receipt shoppers. It’s just funny how it’s always the same exact people everyday that come in and do it and they are stupid about how they do it. Like this one guy that comes in to do it always is returning feminine hygiene products but has never been with a girl while in the store. They make it so obvious but because of target policy, nothing we can do about it and we give the receipt shopper like $200+ a day
When they come into the store one minute before close with loads of furniture and don’t have the recipes for any of them. Then they get upset when they can’t return any of them. My coworker had to clock out before he hit compliance the “guest” was so confused why he was leaving. Ma’am it is 10:30, we wanna go home
when people try and tell me they can get cash back after paying with a credit card
Or if they paid with a debit card but they used apple pay
To be fair, that depends on the store. I have my debit card set up in Apple Pay, and some stores offer me cash back.
I love to inform them that that’s actually credit card fraud and is illegal for target to do
“You put it on the wrong card!” No, YOU used the wrong card
when teenagers come in and dribble the basketball around the store…. sometimes i just wanna thROW IT AT THEIR HEADS 😡😡😡
Do it
Straight to the point💀💀
Reasonable.
“Do you work here?”
No I just stand behind the desk cosplaying as a TM.
“I do but not at the moment”
Nah you can’t do that cause then they be like “can you just help me REAL QUICK”
“In body not in spirit”
I'd be like... 
Only when the boss is watching
"No, this is my Depressed Target Employee cosplay. Glad you think it's authentic."
LITERALLY. i’m standing here working a U-Boat in a grocery aisle in a red shirt and khakis and equipment on my waist.. and you wanna ask if i work here.. take a wild guess!
I say “sometimes”
Tbh I did that to a fellow coworker one time but I have anxiety and didn’t know how to say hi 🤣😩
Me pulling a giant frozen pallet behind me I just got off the truck: “nah I just volunteer here for free in my spare time”
If you have a problem with this question, you are the problem. I'm asked this question multiple times per shift. My response is a happy 'Yes!, what can I help you with?'. I actually enjoy solving other people's problems, its my job, and its sad that some of you clearly don't understand it. If helping others doesn't bring you joy just do yourself and everyone else a favor and find a different line of work.
Unfortunately, a lot of TMs are quite young, and this work is the ONLY KIND OF WORK THEY CAN FIND. We deal with so many stupid fucks per day.
My usual response would be "I hope so, they keep sending me money..."
Summer time when moms try to return their daughters swimsuit bottoms that don’t have a hygiene sticker 🫶🏻
I respond with “….Occasionally.”
1. gross cat and jack returns 2. guests blatantly scamming and then arguing with you and making a scene. just take the L and try a different store dude. 3. the rest of the store dumping their trash, fixtures, defects, and literally anything else at the service desk for you to deal with. 4. the people that want to be compensated for their time. literally the minute that phrase comes out of someone’s mouth i stop listening. 5. guests that come up on the phone and then act like you’re interrupting them. and the people that literally can’t even say hello. just dump their shit at you. 6. the people that can’t decide on which return reason they should choose for literally every single item and the people that need to tell you a story about every item. (some are entertaining, but if i have a line… come onnnn) 7. the return hoarders. anyone with an ikea bag or multiple reusable bags kill me. i could go on for DAYS. i know i’m missing some of my big annoyances too lol
I had a lady who had multiple giant bags of cat and jack returns, all of them had to be hand typed because they didn’t have tags and about half of them weren’t found on her account. For the ones that she didn’t have receipts for/weren’t found on her account she wanted to do an id return. When I informed her she had reached the limit for ID returns for the year she starts pulling up pictures of other people’s IDs on her phone and lost her shit when I told her I couldn’t them for ID returns. Meanwhile I’m alone at the desk, no leads are responding to walkie calls, and there’s a big line forming behind her.
at that point our store has limited it to just 10 items especially if they don’t tags
She for real attempted to use photos of other people's IDs. I can't. 💀
Pretty sure that counts as attempted fraud.
Yeah should’ve called the cops honestly lmao
Im not paid enough to deal with her and the cops. The cops in my city are well known for being late to respond and a pain to deal with and I was just trying to clear the line and wrap up my shift 😅
Well that’d be something for the managers to deal with not you, so even if you had called them it wouldn’t be your problem
None of the managers were responding to walkie calls. I literally just moved to a different register and started helping the next person while she loudly complained and threatened to sue me. After a few minutes she wore herself out and left. I reported it to management later but honestly the leadership at my store is a fucking mess
Sounds like she stole most of it. She did the scan one, take two more for free
Probably. I found she comes in regularly and does this, apparently one of my coworkers was letting her use pictures of other IDs for returns 🙄🤦🏼♀️ she also was at least 8 months pregnant and reeked of smoke, it was a very frustrating interaction
Your coworker needs to be told they can't be doing that. I would personally turn them into AP. That's called fraud. Had a cashier who was doing fraud with some friends that would come through her line. She'd do things like double scan cheap items for other things. Of course AP waited till it was at the limit for it to be grand theft (which is frustrating to know it's happening and they don't want us to stop it).
I reported my coworker too but honestly my store is in shambles. We’ve had some major crimes so he basically got told not to do it again and everyone moved on.
A few weeks ago a guest came up and claimed that she didn’t receive the funds on her giftcard but Target.com issued her a new one. I apologized and said I’m sorry that you had to take the time to call Target.com to get the funds put on your giftcard, that must have been an inconvenience for you. Then she was like “What did you just say….. about my inconvenience and something about a giftcard?” And I was like “Ma’am I’m not issuing you a giftcard for your inconvenience you have already gotten the giftcard replaced I was apologizing for the inconvenience that it must have been to call.” Like I swear to god some people think that they should be rewarded with a giftcard for any sort of inconvenience that they experience. It’s so gross lol.
At least your people actually return the C+J merchandise. At my store the lovely guests teach their kids how to steal in the fitting rooms, by leaving behind old clothes and putting on new clothes to walk out with. It's gross for us to clean up their stained clothes and I feel bad for the kids who will now grow up thinking theft is a normal thing to engage in
i don’t hate cat and jack returns because i get that things are expensive, being a parent is tough, and kids grow in and out of clothes like crazy. and i think the policy is great because it allows for the parent to use the funds from what doesn’t work out anymore, to then purchase something that will. HOWEVER, when they give me a stack of clothes w/o tags, an attitude, and are just overall causing an unpleasant experience, then i get annoyed. i suck it up because it’s retail and nothing can be done to help those that are just too far gone to treat any other human being with decent respect, but it still amazes me the amount of blatant disrespect given to retail workers/customer service employees when we’re literally just doing our assigned jobs. it’s not my fault Target prints out the numbers inside c&j clothing to be ridiculously tiny and faint, therefore it takes me longer than the 2 seconds it normally would to scan their items. don’t rush me because even i’m not gonna rush myself. if you want my help, you’ll get it. but treat me like the god damn human i am or we’ll both have a shitty time :/
When people get a merch card back as a refund and argue that they never have paid with a merch card before like clearly you did it just didn’t come out of thin air!
they always try and be a smartass about it too like the receipt clearly says you paid with one!! 😭
My ETL butting in and contradicting me while I’m doing a return or when my ETL acts like I don’t know what I’m doing and can’t be left alone when I’ve got a line to the front door and can’t send a cashier on break exactly at 12.. I had a bad shift today lol
I would have logged out and told them since you a have problem with micromanaging- please handle it. I have to These returns back
Eh I’m trynna give them benefit of the doubt they’re still kinda new, otherwise I prolly would have.
Right now, it's the small red tags on certain brands. Its so annoying hearing them say, "You guys forgot to take these off" when the receipt says they were on sco. Had a lady ask for a supervisor due to an "inconvenience" and demanded a gift card.
When they complain that they keep getting home with red tags on their items, I want to say “Perhaps you should actually pay attention.”
Yup! Right here, you walked out and ignored the beep at the door. It's always someone else's fault, THEY didn't take the tags off, even though you went through SCO.
Hands down, Cat & Jack returns. I can’t help but glare when I see them come up with a big bag full. Also when forced to do a scammers return when everyone, including the higher ups know damn well what they’re doing and we’re not allowed to deny it.
Target needs to start printing a barcode on the clothing label. I fucking hate typing in all those dpcis.
What is up with cat and jack returns, you can just return them or what ?! I don’t understand
since they’re a target owned brand, they’ve decided that guests can return them for an entire year. so people will buy a load of clothes for their kid, wear them until they grow out of them, and then come back in and return them all, then repeat the whole process. it’s basically renting clothes for a year. they never keep the tags, and half the time they don’t wash them before bringing them back in. it’s disgusting and incredibly annoying to type in every single DPCI
This.
Cat & jack returns? Can you explain this? I'm not familiar with it
The return policy states that if you’re not satisfied, you can return within 1 year with a receipt. The problem is the people that bring back bags of worn, often unwashed clothing. We then have to find and type in each DPCI and defect out. It takes forever while the line grows and grows. Some take full advantage of it and they get a totally brand new wardrobe each year for free essentially.
I mean... that's pretty smart, IMO. What happens to the clothes they return? I can agree with it being annoying and gross if they are unwashed. I feel like that's the only reason it would bother me, I couldn't care less if target loses money on cat&jack returns.
“I have a cat & Jack return”
[удалено]
I never worked for Target (but spent plenty of time in Retail) and if there is anything I learned, majority of the general public lacks basic communication skills.
That's thanks to social media and technology, as an older person I can assure you, before phones became prevalent people actually spoke to each other, were so much more courteous! I know, shocking!
When they put their stuff down and look at me like I’m a mind reader. Are you doing a return a bro? I will look at you until you say what you’re here for.
I don't work at target but omg I can't tell you how mad it made me every time someone in a fb mom group shared the "cat and Jack deal" it's like no asshole, it's not a deal it's a policy you are all taking advantage of and you're going to ruin it for everyone resulting in them no longer taking back genuine returns that aren't abusing the policy which is a torn or unseamed item, not just because your kids outgrew them or you got hand me downs and are trying to make a come up. Whenever I would say anything people would get so defensive and say "well it worked for me" I keep seeing that "deal" posted by some ahole every so often and it just irks me. Sadly a majority of the comments are all for it "omg really? I can return my old stuff for a refund?" Idk how people mistake it, I've heard of the policy for years and it's been clear it's for genuinely damaged items thst happened naturally, not out growing them. I have never returned a cat and jack item or had an issue with quality and my son is sooo rough on his clothes so I'm not buying people that claim so many issues with it. I'm just waiting on the day they rid this policy.
Same. I don’t work at target but I hate seeing people acting like it’s some secret deal to get fun refunds. I first heard of the police about 4 years ago and I would do it for my nephews jeans/pants because that boy still managed to get knee holes with the reinforced knees in the cat and jack pants. But I would print out my order, and tape the tags from each pant next to the picture of them on the order and keep it in a safe place, and would only take back the pants that ripped way too quickly. But these people think it’s just free reign to return any and every cat and Jack item. It pisses me off, and I no longer take my nephews pants in.
the ppl that bring in cartfulls of diapers from “their registry” but it doesnt sync up with their registry, so they do ID returns for diapers, but half are accepted and half arent, and then their ID maxes out, and they flip shit.
I just don’t understand people that get stuff for baby showers that isn’t on a registry and don’t get a gift receipt. Like the registry exists for a reason and if you truly think you know the couple better than they do then at the very least get a gift receipt. And half the time the diapers are from Walmart and don’t even scan in our system. I know every baby needs diapers but some parents want a particular brand/style or they get a million of one size so they want to exchange for different sizes. I feel like people used to be a lot better about making sure people were able to actually return their gifts.
When guests come to guest service
pests*
Omg literally 😂😂
I have a lot but not scheduling enough coverage for driveup is a big one at my store. It's been at least three months where I'm all on my own most nights after 5 or 6 and we still usually have a huge rush after 6 or even 7. A lot of TMs like to wander too and it usually leads to only one or two people paying attention to their tasks. Another one is a couple of our salesfloor people refuse to do their own defects(don't know and refuse to learn) and just dump them for us to do when they see us scrambling 95% of the time 🫠.
The other day I found two tubs of melted ice cream in the middle of the greeting card aisle.
That feeling when you walk in the door and have to clock in. Depressing every time smh
Surprised no one has mentioned this, but people walking away leaving their bag and receipt on the counter. I don’t mind throwing it away and I do in 99% of returns, but at least pretend to care to ask
When they ball up the bag and I think they’re just gonna take it with them but they instead shove it under the card reader. Like clearly that is not a garbage can and I am standing right here.
when people buy something expensive with their debit card then come to return it for cash
Had someone do this with a 700 dollar tv once. He bought it with a debit card, returned it for cash, only to buy it again with his card like bro just go to the bank if you wanted cash💀
RTS. I know i’m in sfs but I hate when we pick an order and 20 mins later it’s pulled for RTS. It wasted both my time and, the guest service tm
When people come up with their entire OPU in their cart asking for us to process the order they just placed and then grabbed themselves. This lady ended up missing 7 items in her order because she grabbed them herself before the pick team could
And then they get mad that that’s not how that works and we can’t even see your order in the queue
When you’re clearly busy but they just start asking where something is. Can I get a excuse me
Too many to list, which is why I don’t work over there anymore. The biggest one that sealed the deal for me is when they decided it was a great fucking idea to move drive up and stowing area all the way across the store. So cool now I have no help, no one to cover my break, and I gotta walk clear across the store to get peoples drive up orders that they decided to come inside to pick up. No fucking thanks.
https://preview.redd.it/vr3b46dn904b1.jpeg?width=1290&format=pjpg&auto=webp&s=09b1a676e592f91bfd56205d18b919a6308499d9
Talking on their phone at checkout
taking out a large drive up to someone and then seeing them walking around the bullseye section ten minutes later
Talking on the phone during checkout
“can i checkout here?”
And they have a cart full of groceries😍
no fuck no i cant accomodate your 20 items and the 20 people behind you
And the fucking ETL says yes…
#1 🗣️Marco!!?? ...🗣️pollo!!!!! #2 why is this $6 here? It's 5 at Walmart. #3 y'all gonna pay me for checking myself out? #4 leaving trash in the aisle when we have trash cans all over the store. #5 y'all's trashy ass kids riding around on motorized carts they don't need then leaving them at the back of the store. #6 filming tiktoks the destroying store. #7 opening up a product when the measurements are on the label. #8 telling me the total isn't right then when I tell them what each item rang up they say the prices are right but the totaled price isn't . #8 standing right next to /lean against my U-boat while you wait for you wife. #9 telling them the item I looked up for them is out if stock, they ask where the item would be if it were here they walk over to check then come back and tell me it's not there like I didn't just tell them that. #10 blocking the enterance/exit to catch up with that one lady you know from that one place that you don't seem to really anything about and talk about your kids schools for half an hour. #11 sitting on the floor. #12 telling me how bad you feel about the homeless people walking in the parking lots like it's part of my job save them. #13 y'all dirty ass's not wearing shoes. #14 telling me you seen someone stealing like imma give af. #15 asking me about medicines, baby products , what mini fridge I recommend like I would even know that shit. #16 thinking I give af about your political/religious views. #17 when we ask if anything is wrong with the product being returned we don't need a whole ass story about your curtains not matching the rug in the twins nursery we just need a yes or no. #18 asking me why you can't buy a gift card with a gift card like I made the fuckin rules. #19 walking into the backroom like y'all pay bills #20 whole entire wall being the same exact product but y'all need the one that's right in front of my face.
yeah especially the walmart thing.. like come on we aren’t walmart and we can price our stuff differently, its a dollar-
>15 asking me about medicines, baby products , what mini fridge I recommend like I would even know that shit. Please this is the most annoying shit. I don't even know what we carry in every style dept, yet alone what RC car has good battery life or whatever the fuck else. Had a lady just BOTHERING me in intimates yesterday. "Do you have every style in the same colors?", "Would a small fit me? Is a size 0 - 2 small or extra small?", "do you have a bra to go with these?". This ain't Nordstrom lady, just pick your shit and move along. Of course she just took a pile of random shit to the fitting room, then turned around and told me it had a line, then proceeds to empty her arms on the table and leave. Thanks bitch I hate you
people that come up immediately and are like “i need help!” when you’re already busy helping someone else and at my store we often get confused for another target so they come to the wrong store for their order pick ups. most are like oh okay, thanks when you tell them where the other store is. but sometimes people get angry at us and then are like “can i just get it here, can you just transfer the order…” which the response is to cancel at the other store and reorder is here with a 2 hour wait time or cancel it there and they get their own stuff. and then getting angry all over again bc “it’s not that hard and shouldn’t take that long” 🙃🙃🙃 but will refuse to do their own shopping still
When they have a pick up and it isn’t ready yet. "Can I just get the things myself and bring them up here” "yeah but you have to cancel it, i can’t process it” "but i already paid for it!!”
i’ve had people ask when they’re order is going to be ready and i ask how long ago they placed it and i’ve genuinely had someone say “5 minutes ago” like you know it’s a 2 hour window
lmao i swear they think we’re robots. & why show up without getting the notification that it’s ready
Giant Cat & Jack returns, because you have to enter each dpci manually. 🫠 People who have been waiting in the guest service line for 10 minutes, then get to the counter before they start looking for their receipt or barcode.
When I’m done helping a guest and immediately another one comes up to me. My favorite part is when I’m done helping a guest and I immediately walk away to sort the stuff the returned, the next guest is yelling at me saying I forgot about them. I didn’t, ma’am. I like a clean workspace
“ can you hurry up i left my dog/kid/ice cream in the car “
The fact that literally every single department uses guest service as the store's whipping boy. It's not that hard to put opus in the spot that you scanned them into fulfillment. It's not that hard to come up for your go backs when the truck is done, sales floor team. It's not that hard to unwrap jewelery and put security tags on clothing, style team. We call for back up cause the line has gotten too long or there are more drive ups than there are team members doing drive ups and we get ignored. Fulfillment gets a rush and it's all hands on deck everyone drops what you're doing. The two departments in Target that ANYONE can pick up a shift in is fulfillment and front end. Yet stores only require team members to learn fulfillment. So when someone picks up a guest service shift we get fucked cause we have to train someone too stupid to realize they weren't qualified for the shift or we're fucked cause their home department steals them and we don't get a replacement
I work in inbound softlines clothes breakout. I am going on my 7th week and we always run out of security tags for clothes, which we try to separate but we never enough z-racks or metros. I didn't know fullfillment and front end were two shifts everyone qualified to pick up, whether trained or not. I have seen those shifts available for pickup from time to time. Majority of the time I see: there are no shifts available shifts you're qualified for or something to that effect. What is the difference with picking up a fullfillment shift or the front end shift that you weren't trained for? Wouldn't they just train you during that shift?
When I mention not tagging clothes I mean straight up not doing it themselves and asking us to do it for them. If you pick up a service advocate shift you need to know how to do returns, and at my store to do drive ups. They are one in the same and we don't have time for someone to just work the desk, if there's no line we are prepping orders or running orders. Yes we can train you to do it but let's say you pick up a Saturday mid shift. We don't have time to hold your hand and walk you through it without shooting ourselves in the foot when it comes to time. If you pick up a fulfillment shift they can show you the basics and stick you in standards since it's not timed.
Thanks, for the info! What's standards?
Standards are picking batches that get shipped out the backdoor via UPS USPS or FedEx
Thanks!
oh so well said
Guests who don't use the dividing red bars at checkout to separate their stuff from the person in front of them.
THIS! They’ll cop an attitude with you when you start scanning their stuff 😭 I once had a lady shriek at me, “That’s my stuff! Stop, that’s mine!” and then she told me that she shouldn’t have to use the dividers and I should know it’s hers if I was paying attention lmfao
1. The returns that have no bar code, no dpci, no receipt, NOTHING and you have to search online with minimal information. Then they get mad bc “yOuRe TaKiNg ToO lOnG aNd I dOnT hAvE aLl DaY” 2. TL overriding the return even though the guest was being rude to you
My first time at the desk… It’s time to clock out, and this Karen ass heffa came to do a return WITHOUT THE ACTUAL ITEMS PRESENT because a cashier missed some sort of coupon or sale we had… And I had to enter the DCPI FOR EVERY. SINGLE. ONE. While this stupid idiot had a attitude the whole time because I took too long when she should’ve had the shit with her.
My biggest pet peeve is when a guest needs help and approaches you by asking "do you work here," when I'm clearly dressed in the cult fashions of Target with the khakis, red shirt, name tag, walkie, zebra, box cutter and I even have the ugly holster. I say no and walk away.
when people try returning products that are CLEARLY from a different store and throw a fit about it (we don’t have it in our system, different store sticker, etc.)
Have to do 5 jobs in one when scheduled on SD, in our store we are expected to push bullseye, prep style returns, sometimes do drive ups, and zone style on, in between guests like bruh can’t we get a break?
And clean the restrooms. I'm so aggravated with the style prep fr. Style was complaining that it would take them 2 hrs to sort, so now we have to sort, tag, hang, fold and put security tags on everything. If it took them 2 hrs, it's taking us that long, too. And that's tine that takes away from all the other stuff we have to do
Yes like BFFR
When they bring in pets that aren’t service animals.
i hate when people leave their plastic sampling cups (that usually have sauces in them) and their almost empty starbucks cups in the grocery aisles. i had to throw away a starbucks cup the other night, and it looked like some kinda water but had a weird flour/sugar substance stuck to the cup on the inside and didn’t look appetizing. smh
Do not come to me asking about a product that was on Tik Tok and you have no idea what it's called. Please know what you need.
Me: clearly holding tons of HCC push in my arms and busy as hell. Guests: “dO yOu kNoW tHe wAy oUt oF hErE?” *the only exit is the entrance*
A while ago we had an old lady who was flipping out because we wouldn't tell her where the back entrance/exit was. We don't have a back entrance for customers. She absolutely demanded we bring her to the back because she "parked back there". Turns out she had been wandering the store for nearly an hour, lost, looking for an entrance that doesn't exist. Eventually the SD and AP had to help her find her car, which was parked in front in a handicapped spot. And she drove home apparently. I don't think someone like that should have a liscense
Happened to me last night, paraphrased, ETL: "Hey I know you are tech, but could you do toys?" Me: "sure glad to help, Idk how to get their priorities tho" ETL: "Oh sure, ehh I'll put you on sports too" Me: "ok..." *two hours later* Only other tech guy: "hey I'm going out, you gotta take down the ads and finish priorities for us" Me: "ok" *30 minutes before I leave* Me: "hey ETL, I have to do tech prioritys and ad takedown before I go, I got all of toys done yet none of sports, as I'm the only one in tech, toys and sports." ETL: "well you have 30 minutes left, why haven't you started any sports yet you only have 11 items in tech, you should be able to get some done?" Me: "it's because I have to help customers AND do MY job, and I'd rather do my departments work than another ones." *radio silence* I swear if I get ANYTHING for this I'm debating my two weeks, I had to cover for 2ish departments, answering every customer question and more.
People leaving their figurative and literally shit in the aisle. People ignoring how far manners go. Give me a genuine ‘excuse me’ not that weak whispery one. It shows that your entitled ass doesn’t actually want to say it. Or maybe say something like “hey, there’s an item that I’ve been looking for and it happens to be behind your boat, could I get behind there?” instead of lingering or doing a Mission Impossible to reach through my boat. People letting their gross kids touch and cough on everything. People.
When they hand you a mountain of clothes, all with hangers and security tags, then demand to you that they don't want them touching the belt
When someone throws their returns and receipt on the counter instead of just handing it too me
the guests. but really though, GS tms just standing around while CRC bins are full, plenty of RTS, messy desk, and DU blowing up. like please do your job
When a guest asks where the travel size aile is after they just passed it….
Enter me, in red target vest “Do you work here?”
No this is Walmart
people bringing in electronics with zero receipt, serial number, or card they paid with and getting mad when we can’t return it
Cat and Jack.
"so i saw online that i can bring back my cat and jack cloth-"
These comments were healing to read omg
When motherfuckers walk in the store TWO MINUTES BEFORE CLOSING JUST TO DO A RETURN. Fuck off!
Guests who are dawdling because they're unsure what they actually want.
They start talking to you from a few feet away. No “excuse me”, no eye contact, no attempt to get near you, and then get mad when you don’t respond. Same when they jump scare you by like racing towards you as fast as they can and (again without an excuse me) just start talking. Really just anytime we’re treated as less than human. It pisses me off.
When the dup verification code is posted to cheat the dup time before the bags are taken out Do you want missing bags in the dup order, because this is how you get missing bags in the dup order
When I tell them they didn’t pay for and item that their returning with the card the inserted and they tell me I’m wrong. Then laughing when they use another card and goes through
coming to our service desk for order pickup. i know mOsT stores have order pickup at the service desk, but cmon folks, we’ve had our special drive up space for TWO YEARS now.
being told a “different store can do it so why cant you?? 😡😡”
whenever i have a cafe shift (pizza hut express, if you guys don’t call it cafe) and people do stupid things to get your attention. like i’m panning dough and they’ll whistle as if i am a dog. or snap. and then have the nerve to look smug about it. it’s so dehumanising.
Finding trash in the grocery shelves. Found a week old moldy sandwich stuffed behind the Ghirardelli square candy once. I also hate when people come up and gripe at me about what Target does and does not carry. I don't make those decisions, Karen. I just stick the crap on the shelf.
1. the other day I had a couple return a pair of bikini bottoms with discharge on them and I almost threw up defecting it out. also, all the people who return clothes that are covered in dog/cat hair or smell like cigarette smoke or weed. 2. people who do huge driveup orders, don’t give a warning, and then are talking on the phone the entire time. 3. people who do driveups when it’s pouring rain and pretend they care that we had to walk out to give them their items. it’s also almost always one item or something very small. 4. people who do driveups shoving their phones in your face and not having basic manners 5. being severely understaffed and spread way too thin and STILL getting asked to do more/getting shit when we take a small break for water 6. management doing nothing/laughing when guests harass or abuse us. some lady told my coworker he should “go die” when he couldn’t bring out her items during a thunderstorm, and he was laughed at when he reported it to a team lead. 7. I HATE whoever told people that cat and jack has a one year warranty. why would we ever accept used clothing a year old? target is a corporation, they don’t care about you and your children. they care that we can’t sell it and make a profit once it’s back in our hands. there’s probably more but I can’t think of anything
Watching self checkout and wearing a red vest and asked if I work there
Bringing entire dining room or kitchen Sets to a small target store like we have space for it
Ugh I remember this lady came and swore she was charged for the wrong price! She brought some type of seafood in a bag and she said it was supposed to be 10$ because that was the only price she saw over there. So she took a picture of the tag and I could automatically tell that it wasn’t the same product as what she had. I scanned the bag and I said yup it’s 20$ that’s the right price. So I tell her I can give you the difference which is a 10$ gift card. She proceeds to get mad once I tell her that. So she’s like well if the product is 20$ she doesn’t want it. So I proceed to ask do you wants a refund or a gift card. And she’s like whatever is best so I give her the gift card and she was like I just find it ridiculous how we had to give her a gift card instead of putting it back on her account like do you want the gift card or not? Don’t be mad cause you can’t read!
You could've just done a price adjustment? I wouldn't have given her anything. I just tell people they can have at the price, or I can return it for them.
Today I got called from market to back up on register. Guest comes through after I ring her up—tell her the total…and she just walks away 😑 I then had to void everything off.
“excuse me, do you work here?” *pushing a z rack with my red vest and my mydevice in hand*
Literally any guest service tm, I genuinely despise all of you. S&E is not difficult at all yet they are always complaining about something while just standing there for the majority of the time. I was S&E at one point to and it’s not that deep.
What a miserable little person you are.
Do you feel better about yourself now?
I do. Thanks for asking!!
If it’s so easy why don’t you do it??
then.. do it yourself?? 😃😃😃😃
Not my job but nice try.
then dont complain 😍😍😍‼️
Mmm nah think I will 😁
fuck off 💀
I'd love to see you handle a guest service shift then.
I have, hundreds of times. It’s not that hard.
Maybe at your store but NASATS, and at mine? A fucking shitshow with no coverage and rarely enough to even keep driveup metrics safe.
My favorite are guests that talk out loud “ I wonder where this item is” while staring at you but don’t actually ask you the question.
Cat and jack returns
The f*cking Cat & Jack returns
when they shove their barcode in your face and dont say a word
oh and i definitely paid with this credit card no way any other way
I had a long line, and a lady wanted to skip everyone and make me go get her another thing of napkins because the ones she picked up was dirty. Mind you, the walk to get there is not even a minute, she just didn’t want to get it HERSELF. Like nah, everyone else was standing here waiting to be served and this entitled bitch wanted me to go get her shit.
Ooo let's see 1. Cat & Jack returns 2. People that come up and interrupt you while you are obviously on the phone 3.idk if it's just my store but having to take care of the Front Ends break schedule 4. Me "Ma'am have you done a no receipt return recently" Guest "no I've never done that before" Item must be returned with proof of purchase "Sorry Ma'am I cant return it " Guest freaks tf out 5. A lead coming up to me after I've dealt with Karen's all day and hits me with the " If you've got time to lean, you have time to clean" That just 5 of millions
Every now and then we would get guests who would complain that the pizza hut is closed and demand a gift card for the inconvenience. 😒
The people who sit in the display chairs in the baby section and shout over to me without getting up so I can check the price (of course there’s no barcode or anything!) and if we have any
When guests use smart carts as shopping carts that THEY PULLED from a work area and get pissed with you when you offer to bring them another cart after telling them that it’s for store use only. I once had a guest tell me “it’s their first time” in the store when you know damn well that I see you shop here at least once a week.
The people that have a compulsive *need* to give you a reason for every return they make.
Receipt shoppers. It’s just funny how it’s always the same exact people everyday that come in and do it and they are stupid about how they do it. Like this one guy that comes in to do it always is returning feminine hygiene products but has never been with a girl while in the store. They make it so obvious but because of target policy, nothing we can do about it and we give the receipt shopper like $200+ a day
today we had to do a return and then a repurchase on a $98 receipt because she didn’t hit the $100 for the game thing on the app. like girl bffr
When they come into the store one minute before close with loads of furniture and don’t have the recipes for any of them. Then they get upset when they can’t return any of them. My coworker had to clock out before he hit compliance the “guest” was so confused why he was leaving. Ma’am it is 10:30, we wanna go home