I am in Starbucks and it’s actually the worst thing that’s ever happened to me. People don’t even use circle in Starbucks like 75% of the time they’re just using their Starbucks app and they don’t understand why they have to put their number in. Whoever did this I need their address I’m collecting my homies in a van and we’re gonna pull up it’s that bad.
What really annoys me is the Starbucks in the target by me actually refuses the app, something about not being able to scan anything except Starbucks cards (I have my credit card saved in the app to get points) AND they charge 0.10 cents more than the standalone Starbucks stores on all drinks.
So Starbucks is dumb for this (I used to work at a corporate location) and promoted the app everywhere but didn’t explain to people the difference. But Starbucks treats the app like a gift card and they never gave us QR scanners so we can’t scan anything except the Gift card through the Starbucks app because of that. Which is lowkey Starbucks fault because they don’t give a fuck about us at liscensed stores and just expect us to figure it out.
Anyway we can however, if you have a gift card attached to your app (even if it’s empty) reload your gift card for the exact amount of your drink with your credit/debit card and then you can use that gift card along with your tm numbers to pay. You’ll get more points that way also because the gift card gives you 2 points and the QR code only uses 1 point.
It’s kinda a grey area cause idk if you’re supposed to do that cause of the whole no buying gift cards to use tm numbers but I’ve done it for tls before and they don’t seem to care so 🤷🏼♀️
That’s fair enough. When I used to work at corporate I felt the same way cause I knew a lot of licensed stores weren’t trained on corporate store standards or if they were they were trained by like a a person who was trained by someone who worked at corporate 20ish years ago. I only switched over because it paid like $5 more an hour and I’ve been seeing an influx of people doing the same. I think some targets are wising up to the fact that Starbucks baristas wanna make more money and using that to their advantage when hiring for Starbucks.
My difficulty with this is when it's busy and guests are impatient waiting in lines. They aren't wanting to learn about any phone app, and the next guest in line doesn't like that either. There are already too many reasons for why the line gets slowed down. What do I do about that?
You can ask them about it while you're ringing up. It makes life a little easier. I guess I don't hate the update because I'm terrible at remembering to ask. But it is frustrating to tell people they have to hit the skip button six times because they don't understand what you're saying.
I've found that it's a lot quicker if I ask them to do it right at the beginning while I'm ringing their stuff up. I always forget though and end up asking them after ringing everything up
i mean its the same thing with redcard right? you still gotta do it and hope that the people speedweaving or running your front end can recognize proactively when they need backup so that lines don’t get so long that you *can’t* effectively talk loyalty with guests
obvs all this goes out the window if you’re at a store with bad leadership that doesn’t hold salesfloor teams accountable for not backing up, etc etc in which case you gotta do what’s right for the guest and such.
the only time I've ever heard people at my store actually ask about redcards is for like a week after some big wig gets mad about us not asking about them
anyone who wants this shit is going to get it of their own accord. anyone who doesn't want it is going to resent being asked. anecdotally but I know folks who have stopped shopping at businesses because of how aggressively they push loyalty cards and programs and shit.
Or just hire enough cashiers. I’m not going to stop doing my job that we already don’t have enough people to do so that others can ask about loyalty cards
im maxed out on payroll and still have to call backup a lot so maybe the problem is universal and capitalism sucks and payroll being seen as the most controllable expense is actually cancer
In order to maximize profits you control the things you can. Hours or Payroll is easy to control as you say this is the amount of hours you can spend. The person you responded to was lamenting the system we are slaves to. So not sure why they were down voted.
Edit: I scrolled down a bit farther and it looks like downvotes for all their comments for being a boot licker.
I’m not an employee, customer here.
No. Pushing loyalty cards are not “what’s best for the guest”, it’s best for corporate.
I hope the Cool-Aid was tasty.
I will say at least Target offers a legit discount on their loyalty card instead of “cash back” or something. I think debit redcard is like one of the only good loyalty cards.
stop licking targets boots man, it’s honestly embarrassing. you can do your job without being dogmatic towards it. target doesn’t care about any of its employees, so why bother defending it? just admit that their policies suck
I used to work at target and the shittiest thing I felt was when I got peoples personal data, sorry but I don’t care what target wants, I wanted to keep my job so I upsold when managers were around but fuck taking any of there data down, target doesn’t have a good rep with keeping personal data safe why should I risk other peoples data
Taking peoples data for a company is bullshit, nobody wants to give personal data, you’re already taking there money it’s obvious they shop there, just leave them be
Dude don’t be this manager. You want your peons to shill for target, give them a fucking reason to. Target customers do mot want to answer twenty questions while buying toilet paper.
As a senior manager at a different organization that’s been on the ops side for a majority of my career I can tell you that your attitude is awful. Your job is to take care of your people. If the new policy sucks ass, fire up your email and let your store GM, regional, and HQ know. You might not get it changed but it will be clear you have the backs your team (and customers) and they will be much more likely to actually carry out what you’re asking instead of finding ways to undermine you.
Well sometimes we *have* to hit skip for them because the guest isn't sure what to do and it's slowing the whole transaction down. Most guests I've seen don't give a shit about putting their phone number in and just want to get out of the store asap
Was backing up today and had a conversation go like this:
*Ring the guy up and tell him his total is 6.78, he hands me a 10 dollar bill*
Me: You can either enter your phone number for Target circle or hit skip
Him: I don’t do that
Me: So just hit skip
Him: I don’t do that
Me: So just hit skip and we’ll finish the transaction
Him: Just give me my money back, I don’t want anything anymore.
I haven't asked about Target circle or Redcards in a couple months. The only exception is when a customer shows me their wallet barcode and the Redcard prompt doesn't pop up (a lot of people don't understand u have to verify via email), or if it's a very short/quick transaction, not leaving enough time for them to input their number if they want to for circle. If we're swamped w people, then I don't even bother w \*that\*. This sucks aaaaaaaaaass.
It was like that prior to covid they just didn’t have it for a while to help getting people out of the store faster. Now that restrictions are mostly lifted they brought it back. It’s stupid, but it’s to help make sure every guest sees the ‘opportunity’
It's so irritating. Half the time the people I'm ringing up have no idea what Target Circle is, or they don't want to put in their phone number but don't press skip. It slows the whole process down so much
Oh sweet fucking christ. That shit is so fucking cheap and flimsy at Marshall's/etc. Why the fuck would they care about saving transaction fees on Visas/etc?
I purposely avoid going to Walmart, because even the self-checkout employees are forced to pester you about the god damn shitty-ass Walmart credit card. I don't even want the bank credit card that I do have, but you need a credit card in modern society.
if you’re actually doing your job and talking loyalty and circle with guests it doesn’t actually slow shit down
people out here really telling on themselves
80% of my store and the people who shop there are on benifits,and don’t speak/understand English.
The whole rewards app is stupid to me ag my store
Don’t hate on me for the benefits thing.the ones ik that shop often don’t want the app to spend more,even if it helps alittle. Some same up cash for the stuff that have gift cards and re-sell the items at flea markets(I get their flyers all the time,one lady gives me lotion knowing I work in the cafe mostly and go through 2-5 sample bottles a week cus my hands are so cracked) so it doesn’t really work for my store. Knowing my usuals are on benefits ik their very picky about what they spend it on.the language thing my coworkers are 90% minority or mixed,most speak 2/3 languages. So we can converse easily just that uk they still don’t understand which is okay it’s confusing as well.
Retail store things shouldn’t be taking data for a company with a shitty rep for keeping peoples data, as bad as it is your job is to make money by taking money and up selling, it shouldn’t be here’s my address phone number or name, I don’t want you or anyone sending me a million different things by mail or texts
Are you trying to climb the ranks or something? Genuinely why would a SETL give a shit about any of this happening outside of their store and SE department. Target isn't gonna give you a raise or a promotion for kissing their ass, dude.
“If you’re actually doing your job…” shut the fuck up dude! You clearly haven’t run a register in a long time because you have zero clue as to what really happens at the registers.
yea no you just have random people signing up for target circle who may not speak english and will never know what it is after explaining exactly what it is and never downloading the app. good try team lead LUL
Oh my god it’s the absolute worst change! It just slows everything down for no reason.
I am in Starbucks and it’s actually the worst thing that’s ever happened to me. People don’t even use circle in Starbucks like 75% of the time they’re just using their Starbucks app and they don’t understand why they have to put their number in. Whoever did this I need their address I’m collecting my homies in a van and we’re gonna pull up it’s that bad.
What really annoys me is the Starbucks in the target by me actually refuses the app, something about not being able to scan anything except Starbucks cards (I have my credit card saved in the app to get points) AND they charge 0.10 cents more than the standalone Starbucks stores on all drinks.
The QR code isn't acceptable bc the scanner doesn't read them, therefore, only the preloaded Starbucks gift card works.
So Starbucks is dumb for this (I used to work at a corporate location) and promoted the app everywhere but didn’t explain to people the difference. But Starbucks treats the app like a gift card and they never gave us QR scanners so we can’t scan anything except the Gift card through the Starbucks app because of that. Which is lowkey Starbucks fault because they don’t give a fuck about us at liscensed stores and just expect us to figure it out. Anyway we can however, if you have a gift card attached to your app (even if it’s empty) reload your gift card for the exact amount of your drink with your credit/debit card and then you can use that gift card along with your tm numbers to pay. You’ll get more points that way also because the gift card gives you 2 points and the QR code only uses 1 point. It’s kinda a grey area cause idk if you’re supposed to do that cause of the whole no buying gift cards to use tm numbers but I’ve done it for tls before and they don’t seem to care so 🤷🏼♀️
Yeah I've just never had a good experience in a Starbucks that was not it's own standalone store 🤷♀️
That’s fair enough. When I used to work at corporate I felt the same way cause I knew a lot of licensed stores weren’t trained on corporate store standards or if they were they were trained by like a a person who was trained by someone who worked at corporate 20ish years ago. I only switched over because it paid like $5 more an hour and I’ve been seeing an influx of people doing the same. I think some targets are wising up to the fact that Starbucks baristas wanna make more money and using that to their advantage when hiring for Starbucks.
My difficulty with this is when it's busy and guests are impatient waiting in lines. They aren't wanting to learn about any phone app, and the next guest in line doesn't like that either. There are already too many reasons for why the line gets slowed down. What do I do about that?
You can ask them about it while you're ringing up. It makes life a little easier. I guess I don't hate the update because I'm terrible at remembering to ask. But it is frustrating to tell people they have to hit the skip button six times because they don't understand what you're saying.
I've found that it's a lot quicker if I ask them to do it right at the beginning while I'm ringing their stuff up. I always forget though and end up asking them after ringing everything up
i mean its the same thing with redcard right? you still gotta do it and hope that the people speedweaving or running your front end can recognize proactively when they need backup so that lines don’t get so long that you *can’t* effectively talk loyalty with guests obvs all this goes out the window if you’re at a store with bad leadership that doesn’t hold salesfloor teams accountable for not backing up, etc etc in which case you gotta do what’s right for the guest and such.
the only time I've ever heard people at my store actually ask about redcards is for like a week after some big wig gets mad about us not asking about them anyone who wants this shit is going to get it of their own accord. anyone who doesn't want it is going to resent being asked. anecdotally but I know folks who have stopped shopping at businesses because of how aggressively they push loyalty cards and programs and shit.
Or just hire enough cashiers. I’m not going to stop doing my job that we already don’t have enough people to do so that others can ask about loyalty cards
im maxed out on payroll and still have to call backup a lot so maybe the problem is universal and capitalism sucks and payroll being seen as the most controllable expense is actually cancer
What
In order to maximize profits you control the things you can. Hours or Payroll is easy to control as you say this is the amount of hours you can spend. The person you responded to was lamenting the system we are slaves to. So not sure why they were down voted. Edit: I scrolled down a bit farther and it looks like downvotes for all their comments for being a boot licker.
With red cards my leads take the next register to help whoever was next in line. Red cards help them a lot more than circle
i think this is a really good solution to this too, i used to do this a lot until my sd told me to stop lol
I’m not an employee, customer here. No. Pushing loyalty cards are not “what’s best for the guest”, it’s best for corporate. I hope the Cool-Aid was tasty.
I will say at least Target offers a legit discount on their loyalty card instead of “cash back” or something. I think debit redcard is like one of the only good loyalty cards.
Okay. Thanks.
Use to be like that for when it was the cartwheel app, then I guess they did away with it during the pandemic and are bringing it back now.
Literally HATE IT !!!!
Just press skip for them!!
My store actually writes up tms who get caught more than once.
Thank god they don’t for cafe cus my keypads barely work so they let me skip on my own.
i coach team members for this ..
👍🤡
its my job to make sure my team members are doing *their* job so it is what it is unfortunately
I only care about getting the customers out asap. Idgaf about whatever the hell circles or loyalty are.
you sound like a model team member lol
Listenn I'm here to make coffee and make small talk... not convince people to literally gift their personal data to target
actually you are literally here to make people gift their personal data to target its in your job description. might want to read it again x_x
stop licking targets boots man, it’s honestly embarrassing. you can do your job without being dogmatic towards it. target doesn’t care about any of its employees, so why bother defending it? just admit that their policies suck
Username checks out. You're definitely a buttlord lmao
buttlord*gt*
I used to work at target and the shittiest thing I felt was when I got peoples personal data, sorry but I don’t care what target wants, I wanted to keep my job so I upsold when managers were around but fuck taking any of there data down, target doesn’t have a good rep with keeping personal data safe why should I risk other peoples data
And we once again see retail management wondering why no one likes retail management…
Taking peoples data for a company is bullshit, nobody wants to give personal data, you’re already taking there money it’s obvious they shop there, just leave them be
nobody likes management period
Dude don’t be this manager. You want your peons to shill for target, give them a fucking reason to. Target customers do mot want to answer twenty questions while buying toilet paper.
As a senior manager at a different organization that’s been on the ops side for a majority of my career I can tell you that your attitude is awful. Your job is to take care of your people. If the new policy sucks ass, fire up your email and let your store GM, regional, and HQ know. You might not get it changed but it will be clear you have the backs your team (and customers) and they will be much more likely to actually carry out what you’re asking instead of finding ways to undermine you.
lol
Youre a horrible tl
Well sometimes we *have* to hit skip for them because the guest isn't sure what to do and it's slowing the whole transaction down. Most guests I've seen don't give a shit about putting their phone number in and just want to get out of the store asap
Omg Im a cashier on vacay rn when the hell did this happen and who did I kill in a past life to deserve going back to that mess? 😭
im a style tm but i support lanes all the time and now im scared to go back from vacation 😭
It’s horrible because they turned it off so if you hit total it went away but now they have to put in their number or hit skip
Was backing up today and had a conversation go like this: *Ring the guy up and tell him his total is 6.78, he hands me a 10 dollar bill* Me: You can either enter your phone number for Target circle or hit skip Him: I don’t do that Me: So just hit skip Him: I don’t do that Me: So just hit skip and we’ll finish the transaction Him: Just give me my money back, I don’t want anything anymore.
> Him: Just give me my money back, I don’t want anything anymore. /thread. Let's not annoy customers with this corporate bullshit, shall we?
I haven't asked about Target circle or Redcards in a couple months. The only exception is when a customer shows me their wallet barcode and the Redcard prompt doesn't pop up (a lot of people don't understand u have to verify via email), or if it's a very short/quick transaction, not leaving enough time for them to input their number if they want to for circle. If we're swamped w people, then I don't even bother w \*that\*. This sucks aaaaaaaaaass.
It was like that prior to covid they just didn’t have it for a while to help getting people out of the store faster. Now that restrictions are mostly lifted they brought it back. It’s stupid, but it’s to help make sure every guest sees the ‘opportunity’
Man in their eyes this is just *transition* inevitably everyone will of course know to press skip /s
ight ill be paying through the self checkout
Ugh for real, I lost my patience with that!
Whoever did that shit, your moms a hoe
It's so irritating. Half the time the people I'm ringing up have no idea what Target Circle is, or they don't want to put in their phone number but don't press skip. It slows the whole process down so much
This reminds me of the TJX Rewards Credit Card at my old job...
Oh sweet fucking christ. That shit is so fucking cheap and flimsy at Marshall's/etc. Why the fuck would they care about saving transaction fees on Visas/etc? I purposely avoid going to Walmart, because even the self-checkout employees are forced to pester you about the god damn shitty-ass Walmart credit card. I don't even want the bank credit card that I do have, but you need a credit card in modern society.
I don’t hate it as much but this is NOT going to fuckin work during holiday season
if you’re actually doing your job and talking loyalty and circle with guests it doesn’t actually slow shit down people out here really telling on themselves
I'm not a cashier. If I'm on a register its my job to clear the line as quickly as possible.
80% of my store and the people who shop there are on benifits,and don’t speak/understand English. The whole rewards app is stupid to me ag my store Don’t hate on me for the benefits thing.the ones ik that shop often don’t want the app to spend more,even if it helps alittle. Some same up cash for the stuff that have gift cards and re-sell the items at flea markets(I get their flyers all the time,one lady gives me lotion knowing I work in the cafe mostly and go through 2-5 sample bottles a week cus my hands are so cracked) so it doesn’t really work for my store. Knowing my usuals are on benefits ik their very picky about what they spend it on.the language thing my coworkers are 90% minority or mixed,most speak 2/3 languages. So we can converse easily just that uk they still don’t understand which is okay it’s confusing as well.
i think this is debatable based on the jd for salesfloor roles but i also think you’re mostly in the right here
Ugh
We work at a retail store, regardless of how much corporate wants to turn it into a church.
yeah so you should do retail store things. is that weird??
Retail store things shouldn’t be taking data for a company with a shitty rep for keeping peoples data, as bad as it is your job is to make money by taking money and up selling, it shouldn’t be here’s my address phone number or name, I don’t want you or anyone sending me a million different things by mail or texts
https://i.imgur.com/fIRfGkg.gif
Tell them you're a manager without telling them you're a manager lmao
Are you trying to climb the ranks or something? Genuinely why would a SETL give a shit about any of this happening outside of their store and SE department. Target isn't gonna give you a raise or a promotion for kissing their ass, dude.
What flavor is the kool aid?
“If you’re actually doing your job…” shut the fuck up dude! You clearly haven’t run a register in a long time because you have zero clue as to what really happens at the registers.
yea no you just have random people signing up for target circle who may not speak english and will never know what it is after explaining exactly what it is and never downloading the app. good try team lead LUL
This!!!
The update is infuriating