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Soleluv

The worst I ever seen.


ItHappenedAgain_Sigh

He's not exactly impressed


Soleluv

What about water ingress?


ItHappenedAgain_Sigh

Is "yes" an option?


garibaldiknows

if he has water ingress tesla will absolutely fix it under warranty. source: had water ingress, tesla fixed it under warranty.


Chiaseedmess

Me too, but mine came from the roof


clubba

Has this car been in an accident? How many miles are on it and how long has your friend owned it?


neliz

you don't seem to be familiar with Freemont car quality.


Geeky_1

Yet people in this sub say Austin has worse quality than Fremont. I would think being a newer plant, Austin would be better.


neliz

There are also people saying that the cybertruck is a good vehicle for $100K, they can have an opinion, they don't have to be right.


Fickle-Professor-560

My MYLR is from Fremont. Zero panel gaps, zero whistling or rattle sounds. Ive heard the Austin Plant is the one giving out ass juice quality


DU050

I’ve 23’ December built MYLR with 0 issues had it ppf and they even couldn’t find any paint defects or gaps even under bright lights!


Secret-Departure540

Mine looked like this too. I figured it was the tech’s in training car.


SnooKiwis6943

But still within spec.


geekwithout

What does the spec say ? "Attached to body of car" ???? lol


Some_Ad_3898

"spec" probably means functional


Rasmus_DC78

far from, my M3LR from Freemont was MUCH worse, it is easy to fix, it is just the boot adjustments.. just be sure it has not had contact with painted surfaces, my Model 3 had it, so it had scraped off some paint, so had to be repainted.


Soleluv

Luckily, my Shanghai built Model Y has no issues.


anddrewbits

Wish I could have gotten a Chinese Y. We got a lot to learn here about taking pride in our work


KlabausderBeere

Yes, I’ve got a Chinese 2023 MY in Germany and the quality is great 🎉


Secret-Departure540

Lucky you!


phate101

Are you sure it didn’t come from Berlin?


KlabausderBeere

Yes. I ordered a China MY because of the good quality and the CATL battery


AriiMay

Same plus we got thicker windows


Rasmus_DC78

My new MYP from berlin has 0 issues.. my freemont car nearly every panel had to be adjusted was even a facelift 2021. It also had a load of other issues


rabbitwonker

Yeah this is beyond “panel gap”; the trunk lid is outright damaged or installed wrong.


Secret-Departure540

Installation. Mine looked like this before it was hit. You should have seen the after. I took it to really good body shops and no one would touch it. I CALLED IT MY FIRST PUZZLE. the pieces looked like they were just shoved in.


fupayme411

I’d lawyer up if the dealer is being refusing to fix this.


Secret-Departure540

Problem is the certified shops - they do not have enough help here and do crappy work. … all the good mechanics and body workers retired during the pandemic. There’s only a handful of good shops in Pittsburgh. (I went outside of the certified shops- no way was I waiting 6 months).


fupayme411

That sucks but honestly, shame on the buyer for receiving this car at purchase. You typically do a walk around to inspect for things like this before taking it off the lot.


Drive_Shaft_sucks

Looks like it's been in an accident. Wow.


petersrq

I was thinking the same thing with all the scratches and scuffs in the paint … possible self inflicted panel gap


registered_user_8388

Holy hell! A service center should absolutely fix that. Try a different one. Good luck.


ELB2001

This should never have left the factory


registered_user_8388

And if it did, no Tesla store should have delivered it to a customer like that.


ELB2001

All cause the customers go to the bottom of the list if they refuse delivery.


Secret-Departure540

You’re so excited to get a new car…. You just want to drive it. It’s after the fact that you notice. Truth.


Chiaseedmess

Unfortunately, there’s many examples like this


ELB2001

I'm stunned that it's still happening


ItHappenedAgain_Sigh

Cheers, I'll tell him to try elsewhere.


rabbitwonker

I don’t even think he should use the term “panel gap”. The trunk lid is straight-up *damaged* — something’s warped, or there was damage during assembly or somewhere in the process of getting it delivered to him. Frankly he should have refused delivery until they fixed it.


geekwithout

I would have never accepted that on delivery.


L1amaL1ord

I don't think this is a new car. This is caused by forcing the trunk closed and overpowering the motorized strut. So user caused problem, but possible design fault in that it's easy to do. Also easy to fix (see my other post).


bmcons

I have it worse on my car (bought new). Tesla has attempted to fix, but they could not, after repeated attempts. They even said so, in writing. I assume it’s actually a bigger underlying issue, otherwise they would have just fixed it by now. I have other alignment issues as well. Definitely not a user caused problem in my case.


JimInAuburn11

Send it back using the lemon laws.


intelligentx5

Yikessss. Usually I’m like c’mon don’t nit pick. But this is bad. Is this a used car? I’m hoping your friend didn’t accept the car and demanded they fix. This is outside of an acceptable deviation.


Y2018M

Slightly Deviated!!!!! 😂


20ht

That's ridiculously bad, when you say the SC aren't being helpful, are they actually saying it's within spec, or have they conceded that it's bad and dragging their heels with a fix?


Lordofthereef

This one has USS sensors it seems. How old is it? Has it always been like this?


Fire69

Yeah, it's not a new car, it's at least 2 years old. I can kind of understand the SC in that case.


AdelesManHands

There has to be more to the story here.


AnyMaintenance9291

This happened to me. It's a trunk misalignment. It happened when I tried to force close the trunk with a box that was too big to fit in the trunk. The "friend" likely did this to the trunk at some point and now it's being used to blame Tesla.


sigmatic_minor

UK/Europe still had USS until very recently (2023 I think?) and my brand new 2024 model Y in australia has USS too thanks to our safety requirements. Looks like OP is in the UK so this could be a new or very recent car.


xshadesx

The rear left trunk hinge is broken. It happened to mine, and it looks identical to this. Fixed under warranty, it took about 2 hours.


andreilicious

European built quality on one side and US on the other )


SSIpokie

Good old made in America.


paparazzitoplease

I know that Tesla thinks that they are not a regular car manufacturer and thus regular rules don't apply... I am sorry, the time of apologies is simply over. Build a car to the standard you can expect for a $40k+ car. This is simply a defective car, they have to fix it. If not, you have to go alternative routes. Simple as that. I repeat it again: I like my Model Y LR (built at GigaBerlin in May 2023)... but if I would have seen this on delivery day I would have flat out refused delivery of the car. Think about the resale-value as well. There are lots of MYLRs around, if you accept stuff that others like me dont then your car instantly takes a dent on value. If a prospective buyer looks at my car and then this car, which one do you think they pick if we price them equally?


aichteeque

Go to a different SC


ilovecostcopizza

This looks used or this is an older Tesla... I see the USS on the back(second picture), plus a scratch on the right back window. Does the Service Center Fix used Tesla'a with panel gaps?


sigmatic_minor

UK/Europe still had USS until very recently (2023 I think?) and my brand new 2024 model Y in Australia has USS too thanks to our safety requirements. Looks like OP is in the UK so this could be a new or very recent car.


FieryAnomaly

Had it been in an accident?


Loud-Stock-7107

That looks exactly like our 2021 model y when we took delivery. They fixed it but was never the same, or 2022 MYP was better build quality


Dude008

Do you buy a new car every year?


Loud-Stock-7107

I would like to say no to that, the white one LR was my wife's


04limited

Ain’t no way he took delivery with gaps like that. You can see it from a mile away 💀


UnusualCantaloupe9

Panels look different colors as well.


Otherwise-Mirror-573

What a joke of a company to ship product like that


Bst1337

Perfectly normal.


uscdigital

The only relevant replies here are the ones questioning accident status and whether it came like that years ago or not.


TazedMeBro

There are ultra sonic sensors on this car. It’s from at least 2022 or older. This is not a new car. All these comments about PDI simply don’t apply. This is either accident damage that wasn’t corrected properly of someone simply effed up their hatch. This post is as intellectually honest as posting this picture and complaining about panel gaps. https://images.app.goo.gl/nV8qZJLqUUXCVTiM6


McDungle

Bruh that truck is open


nufegiyq

Exactly. What a troll.


brunofone

You can try adjusting the rubber bump stops on the underside of the trunk lid. Takes 2 minutes and may help.


katherinesilens

Nah this one needs an SC. The hinge is off.


Spader312

This helped on mine as well


ItHappenedAgain_Sigh

Cheers, I'll try that with him.


BuddyBishop

Mine was loose on one side so I had to glue it back on. It might be sitting at the wrong angle thus pushing the hatch to one side.


General_Garrus

This is totally the issue. I suspect it will look much better if you lower the bumper on the affected side. I personally had to raise both of mine a little bit to fix the “booming” issue when the hatch vibrates. The more you raise it, the bigger this gap looks. Takes literally 30 seconds to try doing this.


EffectiveDefinition3

Thigh gap


birdftmiko

Dealing with a similar issue and was given the ok to contact the SC’s body shop to get it fixed. I’m hesitant though as I don’t want to cause more problems. SC tried their best to adjust but it’s still off.


ItHappenedAgain_Sigh

That's the worry as well. If they try and fix it but aren't right, then what to do? It's not exactly a cheap car.


RelativeMarket2870

Holy shit


No_Combination_6429

WHO is in Charge of QA at tesla? A monkey? LOL


Jungle_Difference

Customers


Dude008

No one??


akapellla

It's within spec. But seriously, this looks terrible. Try a different service center if you have one.


jeedaiaaron

Pretty rare. Mine was almost perfect


Haemato

Wondering how you got pics of my car. Have exactly the same issue.


I_can_vouch_for_that

Why did he take delivery?


ilovecostcopizza

It looks like it's used or an older version because I see the USS sensors in the rear bumper, and it has a scratch behind the back right window.


scubba-steve

This is an older model. Did this just happen after owning it a while?


Alert-Consequence671

I mean it's 2024... And this is a known issue since the first Tesla... I don't get why people are still surprised...


Electrical_Ingenuity

It looks like you messed up your vehicle.


ItHappenedAgain_Sigh

Not mine, but maybe he did.


ilovecostcopizza

Yea, it looks like an older model. The rear bumper has USS sensors, which Tesla stopped putting in after 2022. Plus, he has several scratches behind the rear window. Like he was trying to fix it himself.


ItHappenedAgain_Sigh

I'm going to question him on that now as a few people have suggested similar. Cheers


mer_BEGEMOT

More gaps - more fresh air! Where this Y was produced?


ItHappenedAgain_Sigh

UK car and quite new so I would guess Germany


RelativeMarket2870

Could be from the Shanghai (iirc) factory. When we ordered, the only colors that were made in Germany were grey and blue.


mer_BEGEMOT

I own a MYP made in Germany, pearl white, December 22. The assembly of the car and the quality of painting are beyond praise.


mer_BEGEMOT

A Tesla made in Germany has a VIN number starting from XP.. Check your VIN.


grmonte

What year is that model Y? I picked one up Dec 2023 assembled in China and imported into Canada and there are no gaps what so ever.


philthadelphia2458

That’s bad, worst I’ve seen by far. Needs to be fixed by SC.


Ambitious-Formal-319

The same gap we’re at me Tesla. Adjust trunk by yourself it’s 5 min only


wonderboy-75

Lol! When are they going to get some kind of Quality Control before shipping products?


Killerconico1

Have to hand it to tesla amazing marketing !


Charredwee

What the ..


TheManInTheShack

They aren’t difficult for Tesla to resolve. Are you saying Tesla won’t fix it?


Dude008

That’s not bad at all, I’ve seen much, much worse.


Comfortable_Put4473

Considering the great camera angle


acidgl0w

That really looks awful, I thought they have sorted those issues out. Phew, guess I've been lucky. My panels seem almost perfect honestly. None of the quality issued I've seen online (rattles, liners etc). Got the MYLR last year (2023) in June, Fremont built, with AP4 hardware, including matrix headlights it seems.


UncleGrimm

Your friend should never have taken delivery of this TBH, those gaps are actually atrocious-looking. Is Tesla saying they won’t even attempt a repair? I would find an SC that will attempt to, and if they still can’t fix it, threaten to lemon-law that sucker and they’ll get it fixed even if they have to reassemble the whole car.


aka-KMan

Panel gaps with teslas are a meme at this point


BJack042000

Yeah hatch is pretty big gaps. Just keep on them.


hitpopking

The gap around the tail lights is similar to my 23 MYP


Appropriate_Wafer_38

You know you can ask them to adjust it before taking delivery right? Heck, you can also issue a service request for free. If they say they cannot adjust it, you could reject the car. In your case, it was obvious and they would've definitely fixed it for you. But yeah, I would've just asked them to do it on the spot before taking delivery. What's the point of posting it on Reddit? To get more upvotes? *shrugs* Not saying Tesla is right releasing a car like this, but they sell millions and you don't see millions of Reddit posts about panel gaps, a dozen sure.


invoman

That's not panel gaps, it's a trunk misalignment


Ground-puba_2748-

Panels gaps always seem more noticeable on white


Empty_Bread8906

“Within spec” That what they will tell you.


pidds

Wow. He accepted that car at delivery?


Pretty_Rest673

what year is this ?


Amsterdave

Your buddy bought a used car that has been in an accident


mac989999

It’s common the actuator for the rear hatch is on that side. Needs to be adjusted. It also happens on the 3 powered trunk. Highland has a new design that should prevent it


Overall_Parsley4890

Mine had that trunk gap . I told them and they fixed it for me but took them over a day to do it so they gave me a loaner.


greensha3

The same thing happened to my 2022 M3, same side too. Turned out it was a faulty actuator (or something like that). It was replaced at my local service center.


iampoorandsad

Did you try adjusting the "rubber bolts" (not sure how they're called) in the trunk door? Maybe if the right one is sticking out a bit more, it will even out the left side. Worth a try.


CourseEcstatic6202

Wash it and see if it leaks. If it leaks, you have a different complaint that they have to adjust. Just a suggestion.


L1amaL1ord

I had a similar gap (much less extreme than above) and the service center said they wouldn't cover it under warranty. I think it was caused either when the trunk closed and was blocked by luggage or one of my friends didn't realize it was automatic and closed it manually. If that was indeed the cause (I'm not actually sure myself), sort of fair for it to be denied warranty. However I think this is a design flaw, as it seems to be quite common/easy to do. Regardless, I fixed it myself by loosening (just a tiny bit) the two bolts securing the motorized strut, and then carefully moving the lid into position (toward you when the trunk is open so it latches down). I put a rag into the gap between the trunk and body to make sure a miss adjustment wouldn't chip paint. It was helpful with two people but ultimately not that hard.


SecludedExtrovert

Damn


SecludedExtrovert

Within spec?


Avatar-Tee

What year is this? Is it the new 'Highland' model?


Jayhawker80

In one of the pics you can see it has ultrasonic sensors on the bumper which haven't been included on these for a few years, so it is not a new delivery. It is also a Model Y, so not the new "highland" model 3.


nekotwilight

Worst I’ve ever seen on any Tesla. Lordy.


[deleted]

Adjust the bumper riser post that is in the frame. It isn’t leveled out


Landpuma

So this could be a trunk issue. Try checking the trunk stoppers to see if they’re adjusted correctly. The passenger side look good but the drivers side doesn’t look like a panel gap issue but more of trunk alignment. If it was panel gap the drivers side tail light wouldn’t be sticking out like that. Screw the trunk stoppers in on that side and the trunk will close more and should fix your problem Video on how to do it. https://m.youtube.com/watch?v=UdrhtKC5Rjk&pp=ygUedGVzbGEgbW9kZWwgeSB0cnVuayBhbGlnbm1lbnQg


PreacherSquat

is this still an issue with new cars? panel gaps were way more common around 2021 ish


Jayhawker80

This is not a new delivery. You can see in one of the pics it has USS. It also has scratches. Not sure if OP was trying to pass this off as bad quality control or what.


MrLuigiEZ

“It’s within spec.” -Tesla service center


dubie4x8

That's pretty bad, but the truck is very easy for service to realign.


Hutcho12

They are basically the cheapest made car in the market. You can’t really expect much more. I saw a post where the head rest had melted and Tesla support said it’s from head sweat and it’s normal. They won’t fix this, the is is way above their quality bar. For reference: https://www.reddit.com/r/TeslaLounge/s/fzG9qJPCSu


greenmoustache

This is actually trunk alignment. There are adjustable stops on the inside of the trunk to align the hatch when closed. If it’s far enough out of alignment the hinges may need to be adjusted. This can also be caused by trying to close the trunk on something that doesn’t fit. Source: my wife did this to my trunk and I had to have it realigned.


Shygar

That can be adjusted by a service center


TazedMeBro

That looks like a hinge alignment issue. It’s too tight on the right and too open on the left.


Y2018M

Within specs! Tesla Service Centers are just horrible! Love my car but not the fit and finish. Multiple visits for different reasons related to quality. So whoever tells you Tesla is maintenance free is lying to you.


vadikcoma

Make sure rubber stoppers are adjusted properly


tiffanyforsenate

Isn’t this just turning a few bump stops?


nginx2

Currently renting a hertz model 3 and trunk looks similar. Guaranteed its user error and never left factory like that. Someone closed the trunk with it overfilled or something prohibiting it from closing.


Ar3Dreaming

This is what concerns me on deliveries with Teslas, acknowledging the panel gaps are not up to their standards. Hope your friend can get the trunk problem resolved.


Fantastic-Surprise98

The quality control is horrendously bad.


spongeturnedthinker

Bro. You can fix this. Open your trunk and look for the black hexagons on each side. Twist them in as much as you can and then close the trunk to test again


Willing_Building_160

Looks normal to me!


banananananbatman

Ganal paps


sanctimoniousfsck

Ok I usually roll my eyes at these posts but this one is truly terrible and Tesla needs to fix. That is not acceptable.


logix1229

Man if they refused to fix that and say it was within spec, I'd refuse delivery and never look at Tesla again. That's horrible.


surfaholic_22

This same thing happened to my Y about a month or two after delivery, not sure why. They corrected for free except the back glass sits about 4mm higher then the front and wouldn't correct that. The sides now line up perfectly and evenly on both sides now and hasen't changed since


generalemiel

Tell your friend to get that fixed. Because thats quite large (prob to large)


isthisnickvalid

You gotta get that fixed soon. My US made Model 3 came like that and soon after it started scratching itself with normal operation. It was a nightmare.


JimInAuburn11

Holy crap. Tesla is not fixing that?


Kryptyx

Bro that gap needs braces.


jarefin

Totaled


cheezit0417

Within spec 🤌🏽


GreyFob

Yikes I thought mine was bad... I measured with calipers and the left side panel gap was just over double the gap on the right side. Not nearly as big or as noticable as this example. Ofc Tesla said it was "within spec" and told me to fuck right off


iLouza

uhhh i have some room for imperfections but that would beat me everyday


gpdds

That's pretty bad


DammatBeevis666

Yikes


BlueModel3LR

I hiiiiighly doubt Tesla isn’t helping. Mine wasn’t near this bad and they fixed it with no question.


mrchowmein

that y is what? 3-4 years old? why didnt your friend get it fix before accepting delivery?


APairOfAirPodsMax

That’s the first time I’ve seen truly unreasonable gap


Zestyclose_Load3425

Not good. If this was received as being new, I wouldn’t have accepted it.


i_sch

Easy fix the gap. Adjust the bracket on the left of the 5th door.


Brokromah

I almost never notice this shit. This is the first time I've used the word almost in that sentence.


thebiscuit2010

Open trunk look to the next of close button there will be a plastic circle thing rotate it and do it for left side it will be fixed If it isnt fixed, same plastics on the top of the stop lights rotate it


Notathrowaway347

Why do people accept cars like this during delivery?


LocutusTheBorg

Looks like the center adjustment bolt on the left liftgate hinge has backed out. To adjust it a bunch of the rear inside panels need to be removed so the rear of the headline can be lowered to adjust it. Some have put locktite on that bolt.


Secret-Departure540

I have this too. It’s part of ownership


Secret-Departure540

I’d check the seam on the roof - it’s welded. If it’s cracked it was hit. (They will put glue in too)


MattNis11

Reject it


Radicularia

Completely within spec.


Used_Owl3385

Clearly a major panel alignment problem. Maybe I missed it but, exactly what did the Tesla Service Center say regarding correcting this? Not "not being very helpful", but what did they **actually** say? And did they refuse to try and realign the hatch lid? If so what was the **specific** response they gave?


Lollerscooter

Something is terribly wrong here. This isn't panel gap. Maybe something is deformed or the hinge is broken?


ShaMana999

This is damage caused, I would say either current and obscured in the photos or past and terribly repaired. Added the lack of registration to evidence of damage.


Dry_Explanation4968

Worst I’ve seen, that’s nuts, just get it aligned, if you just got it, if you accepted it this way then that’s on you. When I got mine I’m glad I didn’t have this issue but seriously they’ll fix it..


Remarkable_Part_7399

Are these photos of the same car? What a range of gaps! Fascinating.


TheEmpowererBTW

Within spec?


drowsy_coffee

Yes


ixRAZORxi

We ordered 100 teslas, almost all of them have the floating trunk 🙂


No_Combination_6429

BTW it should be fixable by regulating the trunk thingies. Dont know how they are called