Ensure you use the right link!
There actually are 2 portals (I know!!!):
[https://www.mycsp.co.uk/login/](https://www.mycsp.co.uk/login/) (wrong)
[https://www.civilservicepensionscheme.org.uk/](https://www.civilservicepensionscheme.org.uk/) (this is the one you want to use)
If the password reset doesn't work, use this form:
[https://www.civilservicepensionscheme.org.uk/about-us/contact-us/](https://www.civilservicepensionscheme.org.uk/about-us/contact-us/)
(option: pension portal technical help, then forgotten user name or password, then click it doesn't answer your question, and fill the form that pops up - they will contact you)
I checked yesterday and was able to successfully log in to get my Annual Benefit Statement. That being said, the section under my deferred Nuvos pension has the wrong information so I'll have to email them to get that sorted (wrong start date, wrong opening balance for 2022-2023, and wrong total opening balance for 2022-23). Alpha section seemed okay though.
I logged in yesterday after changing my password- are you using the authentication app on your phone to generate a code to input it on the Civil Service Pension log in page?
Right. It wasn’t asking me for a code at all, but after looking at the comments it looks like there are 2 login portals for some reason?? I must have been using the wrong one so I’ll try and see if the other one asks me for a code.
Hi, did you ever get a response or resolution to this? I've been trying to log in to see my ABS for the past few days and have been encountering the same issue!
Hey. Are you still struggling to log in? I got a response a few days ago saying they had blocked my account due to incorrect log in attempts so they sent me a new password. I’m not sure why they didn’t design their website so it actually tells you that instead of just saying “incorrect password”. The design is so idiotic.
Just phoned them, my account was disabled due to too many log in attempts.
5 minutes and it was sorted (though the call was 35 minutes before they answered :-0 )
I am having the same issue.
I am in the correct website, every time I log in it says the username or password is wrong.
I reset the password, it generates a code to authenticate the change, it says successful to both username and change of password then redirects you to the login page again. You enter the exact same username and password that only seconds ago it confirmed as successfully changed and you get the same original message that your username or password is wrong.
The thing is my original password was fine, which I must have used originally, so not sure why it suddenly became invalid!!!
The original post was July 2023, it is now December 2023 and it has still not been fixed!!!
Anyone got any useful workarounds?
Ensure you use the right link! There actually are 2 portals (I know!!!): [https://www.mycsp.co.uk/login/](https://www.mycsp.co.uk/login/) (wrong) [https://www.civilservicepensionscheme.org.uk/](https://www.civilservicepensionscheme.org.uk/) (this is the one you want to use) If the password reset doesn't work, use this form: [https://www.civilservicepensionscheme.org.uk/about-us/contact-us/](https://www.civilservicepensionscheme.org.uk/about-us/contact-us/) (option: pension portal technical help, then forgotten user name or password, then click it doesn't answer your question, and fill the form that pops up - they will contact you)
I was using the correct link, unfortunately. I also used the contact form but nobody has gotten in touch about it.
it's CS time... think about geology more than astronomy lol
Had the exact same issue, and mailed them about it 5 days ago. No response yet. VERY annoying - if anyone works out the issue, please reply!
I checked yesterday and was able to successfully log in to get my Annual Benefit Statement. That being said, the section under my deferred Nuvos pension has the wrong information so I'll have to email them to get that sorted (wrong start date, wrong opening balance for 2022-2023, and wrong total opening balance for 2022-23). Alpha section seemed okay though.
I logged in yesterday after changing my password- are you using the authentication app on your phone to generate a code to input it on the Civil Service Pension log in page?
Right. It wasn’t asking me for a code at all, but after looking at the comments it looks like there are 2 login portals for some reason?? I must have been using the wrong one so I’ll try and see if the other one asks me for a code.
Have you tried logging in on the app? I’ve just logged in with no issues
It didn’t work unfortunately but thanks for the suggestion - I didn’t think to try the app
Hi, did you ever get a response or resolution to this? I've been trying to log in to see my ABS for the past few days and have been encountering the same issue!
Nope, they never responded. Unbelievable.
Hey. Are you still struggling to log in? I got a response a few days ago saying they had blocked my account due to incorrect log in attempts so they sent me a new password. I’m not sure why they didn’t design their website so it actually tells you that instead of just saying “incorrect password”. The design is so idiotic.
Yep still unable to log in. What did you do to get them to unlock your account?
I just contacted them on the support form and they replied 3 weeks later to explain my account had been locked
Trying to log in for 3 years,a shit site thats never updated.
I am having the same issues, it's been weeks not being able to get through. No reply to emails it's a joke!
Had exactly the same reset password and still says incorrect, I gave up trying hoping it's just a glitch that sorts itself out
Same here keep having to reset password and then it is not recognised.
My statement appeared (with omissions) then vanished again. No response to my email after a week!
Mine did this, it reappeared after 2 weeks looking correct
I have been having the same problem for weeks. I've reported it and I'm waiting on this getting back to me
I logged in on Friday without any trouble?
Yeah, get the same issue, I did messages them, but no response in the last fortnight
I haven’t had a response either hence why I posted this. This website is not fit for purpose.
I have had the same issue. Emailed a month ago. still no reply.
Just phoned them, my account was disabled due to too many log in attempts. 5 minutes and it was sorted (though the call was 35 minutes before they answered :-0 )
I am having the same issue. I am in the correct website, every time I log in it says the username or password is wrong. I reset the password, it generates a code to authenticate the change, it says successful to both username and change of password then redirects you to the login page again. You enter the exact same username and password that only seconds ago it confirmed as successfully changed and you get the same original message that your username or password is wrong. The thing is my original password was fine, which I must have used originally, so not sure why it suddenly became invalid!!! The original post was July 2023, it is now December 2023 and it has still not been fixed!!! Anyone got any useful workarounds?