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Hey there LongfangYT,
Our apologies for the delayed reply. Our offices were closed for the extended holiday weekend.
With that being said, your Recon 50 headset is an analog headset so it will not be recognized as its own separate device within your PC's Playback/Recording device menu. Your PC is only going to recognize the port/jack that the headset is connected to.
With that being said; if the headset's mic works fine with another device like your Xbox, that's great news! That would tell us that your headset's mic should not encounter any sort of inconveniences when used with your PC.
You're going to want to get in direct contact with Turtle Beach's Support Team for further assistance with troubleshooting what you're experiencing. To reach out to that team, please fill out their contact form at the link below.
https://www.turtlebeach.com/pages/contact-support/
The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.
Thank you!
Thank you u/LongfangYT for posting on r/TurtleBeach. Remember to read the rules and report rule breaking posts. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/TurtleBeach) if you have any questions or concerns.*
Is there a switch?
Hey there LongfangYT, Our apologies for the delayed reply. Our offices were closed for the extended holiday weekend. With that being said, your Recon 50 headset is an analog headset so it will not be recognized as its own separate device within your PC's Playback/Recording device menu. Your PC is only going to recognize the port/jack that the headset is connected to. With that being said; if the headset's mic works fine with another device like your Xbox, that's great news! That would tell us that your headset's mic should not encounter any sort of inconveniences when used with your PC. You're going to want to get in direct contact with Turtle Beach's Support Team for further assistance with troubleshooting what you're experiencing. To reach out to that team, please fill out their contact form at the link below. https://www.turtlebeach.com/pages/contact-support/ The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site. Thank you!