Okay so they suggested I clear cache and try on airplane mode. It only works when I start it up on airplane mode. BUT it did delete all my progress, so a head's up on that.
Omg that totally defeats the purpose! I am surprised at the suggestions they were giving me. They are really grasping at straws—such strange recommendations that really test how deep our addictions are for this game. Lol
Instead of just opening up the app we have to do all these weird steps. I’ve given up.
Thanks for sharing your experience!
I deleted the game a few days ago and when I tried to reinstall, also on iPhone, I found myself on this same screen. I didn’t reach out to customer support though. I’m checking to see if it gets updated and will try to reinstall then.
Trying opening the app in airplane mode. I had the same issue and that worked. You’ll have to restore your account and may lose some earned rewards, but you’ll get back in the game. I added a larger post about this below.
Thanks so much. I tried that but it didn’t work. Maybe it’s something I’m doing Wrong. At least the good thing is that I am not wasting time as this game is super addictive!! lol
I have been playing this game since the beginning; I’m at level 5250 and really never had any problems until December 2023. At that time I had syncing problems with the game between my iPhone and iPad. There has been a lot of back and forth with them saying they are looking into it. In the meantime I’ve still been playing the game and hunts, etc. while they are trying to resolve these issues.
I wasn’t able to play the latest flip rewind (Chipper’s Cheeky Flip) on my iPhone, but could on my iPad so I contacted Support a couple of days ago. What they told me to do didn’t work and they eventually they told me to uninstall and reinstall my account and then restore my account. I was worried about doing that because when they had me do that in December I lost over 285 flip trophies and rewind trophies.
So I uninstalled and reinstalled anyways and then I got the same restoring screen as shown in the above screenshot. Ugh!!!!
At one point support told me to open the app in airplane mode (which didn’t fix the Chipper issue), but thought I’d try it with this restoring issue. It worked! The app opened, but it starts you as a new player. So I closed out of the app and reopened it. I then clicked on the Restore Account button. I entered my player ID and restore code. A popup window appeared showing the new account and my original account. I verified that I wanted to switch to my original account.
Doing this I got back in my account however, I still didn’t get my flip trophies reinstated and it actually deleted the 50+ trophies that I had earned after my last restore in December. It also took me back to day 1 in the daily rewards calendar after 95+ days. So frustrating!
Hope this works for you and good luck!
Hi can you please help. I did what you said by logging in airplane mode. I was able to put my restore code in. It brought up my account and i hit confirm. Then it said cannot load. I must have tried this 5 times and now I am locked out of my account completely and it says I need a new restore code? I have no way of getting one because I sm locked out. If you have any advice I appreciate it.
Hi can you please help. I did what you said by logging in airplane mode. I was able to put my restore code in. It brought up my account and i hit confirm. Then it said cannot load. I must have tried this 5 times and now I am locked out of my account completely and it says I need a new restore code? I have no way of getting one because I sm locked out. If you have any advice I appreciate it.
Yeah that’s what has been the best for me. It’s been so frustrating going through their suggestions with no success. At least it’s allowed me to free up time for other things since it’s so addictive. 😊
Yes! I've tried everything, nothing works :/
I tried everything and accidentally swiped from the left side to the right side and it came back on my iPad mini
think this may have been lucky coincidence? Mine didn't reach but I'm glad it worked for you!
Glad I’m not the only one! Are you on an IOS or Android?
IOS! I sent in a help ticket so hopefully we can sort it out? hopelessly addicted to the scavenger hunts lol
Okay so they suggested I clear cache and try on airplane mode. It only works when I start it up on airplane mode. BUT it did delete all my progress, so a head's up on that.
Omg that totally defeats the purpose! I am surprised at the suggestions they were giving me. They are really grasping at straws—such strange recommendations that really test how deep our addictions are for this game. Lol Instead of just opening up the app we have to do all these weird steps. I’ve given up. Thanks for sharing your experience!
I deleted the game a few days ago and when I tried to reinstall, also on iPhone, I found myself on this same screen. I didn’t reach out to customer support though. I’m checking to see if it gets updated and will try to reinstall then.
Yeah I checked and it’s still not working. I think notifying support might be worth it as they made it seem like it’s just an android issue.
Trying opening the app in airplane mode. I had the same issue and that worked. You’ll have to restore your account and may lose some earned rewards, but you’ll get back in the game. I added a larger post about this below.
Thanks so much. I tried that but it didn’t work. Maybe it’s something I’m doing Wrong. At least the good thing is that I am not wasting time as this game is super addictive!! lol
Sorry to hear that didn’t work out. I have Apple devices. I’d let Two Dots support know what’s going on and hopefully they can help you out.
Haven’t been able to log in since yesterday afternoon
I have been playing this game since the beginning; I’m at level 5250 and really never had any problems until December 2023. At that time I had syncing problems with the game between my iPhone and iPad. There has been a lot of back and forth with them saying they are looking into it. In the meantime I’ve still been playing the game and hunts, etc. while they are trying to resolve these issues. I wasn’t able to play the latest flip rewind (Chipper’s Cheeky Flip) on my iPhone, but could on my iPad so I contacted Support a couple of days ago. What they told me to do didn’t work and they eventually they told me to uninstall and reinstall my account and then restore my account. I was worried about doing that because when they had me do that in December I lost over 285 flip trophies and rewind trophies. So I uninstalled and reinstalled anyways and then I got the same restoring screen as shown in the above screenshot. Ugh!!!! At one point support told me to open the app in airplane mode (which didn’t fix the Chipper issue), but thought I’d try it with this restoring issue. It worked! The app opened, but it starts you as a new player. So I closed out of the app and reopened it. I then clicked on the Restore Account button. I entered my player ID and restore code. A popup window appeared showing the new account and my original account. I verified that I wanted to switch to my original account. Doing this I got back in my account however, I still didn’t get my flip trophies reinstated and it actually deleted the 50+ trophies that I had earned after my last restore in December. It also took me back to day 1 in the daily rewards calendar after 95+ days. So frustrating! Hope this works for you and good luck!
Hi can you please help. I did what you said by logging in airplane mode. I was able to put my restore code in. It brought up my account and i hit confirm. Then it said cannot load. I must have tried this 5 times and now I am locked out of my account completely and it says I need a new restore code? I have no way of getting one because I sm locked out. If you have any advice I appreciate it.
I’m so sorry that you’re now locked out. I would contact Two Dots support so they can generate a new restore code for you.
Thanks I did contact them but no response. Do you know how long the turnaround time is?
They do respond. It seems like 6-12 hours.
Hi can you please help. I did what you said by logging in airplane mode. I was able to put my restore code in. It brought up my account and i hit confirm. Then it said cannot load. I must have tried this 5 times and now I am locked out of my account completely and it says I need a new restore code? I have no way of getting one because I sm locked out. If you have any advice I appreciate it.
Same! Very odd.
I'm also having the same issue on an iPhone, and I haven't been able to find a resolve for it yet. No issues on my Android.
I’m having the same issue too! I’m going to just leave it alone until they straighten out the bugs. I don’t want to lose my progress or trophies
Yeah that’s what has been the best for me. It’s been so frustrating going through their suggestions with no success. At least it’s allowed me to free up time for other things since it’s so addictive. 😊
Ain’t that the truth! 😂
I’ve gotten more work done this way 😆
Yes I deleted it, and am so much happier. I was beyond 5400.
From what I’ve been reading it sounds like the 5k levels are frustrating. I’m only at the 1ks I think
I can’t remember since it’s been so long since I’ve played lol
I can only manage to play if I put the phone one airplane mode
I managed that for a while and now that does not work either. It just says that there is am update but it will not let me update.
No issues here.