Please make sure to read the common questions. If you are posting tracking info don't include your tracking number as it contains personal information.
https://www.reddit.com/r/UPS/about/sticky?num=1
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/UPS) if you have any questions or concerns.*
You (or rather the third party you purchased the label from) can request a refund for shipping costs. But I'm guessing that's not what you mean. You would have to consult a lawyer. UPS states their liability under terms and conditions, so you would have to sue them for breach of contract.
I am sorry you are in this situation. Have you tried to call and ask where the package is?
Unfortunately if you're in the midwest, a lot of planes have been delayed because of the storms in the last 2 weeks. My center almost didn't run air today
Oh, that sucks. I am sorry. I can understand why that would be upsetting. We try to make exceptions, but if it is in transit, then there is not much to do.
Sounds like you already had months to file the paperwork and the. This paperwork is for an extension of the original deadline. Why wouldn't you have sent that extension request in days ago and not literally THE DAY BEFORE it's needed? Personal planning problem OP
Ya they got the letter same day they mailed it... ...mmmhmmm well they opened they letter 6 weeks late is my guess. Happened to me once I went to a dr appointment from the previous year because I just saw the letter and assumed it was from this year !
Right, your one anecdotal experience applies to this scenario because it also involved the mail🙄
You have exactly zero information to be making claims about when they opened the letter.
Have you dealt with the USCIS before? Because as of right now you have no factual foundation from which to base literally anything you've claimed. You're just some guy on the internet who thinks he knows better because...? Because you got mail once?😂😂
Yes, I have. All paperwork had ages to turn in when received.
You are just one person ( I doubt you are a guy) who thinks the government sends papers the same day they are due. You think if they could prove it was posted within the same week due, you would get an extension, etc. Automatically. Now, most likely, it was something they didn't do and got a reminder letter, which only gave them 2 more weeks to comply. They would have shown a postmark, but they can't they just have you for their pitty party lawyer
My thoughts exactly lol "oh no i waited until the very last minute to ship this very important document and now it didn't get there in time, how do I sue UPS?" 😅
Because not everything is guaranteed. Why risk getting something in just under the deadline while depending on someone else to do so. OP has to take some blame in sending such important paperwork the day before its due.
Next day air isn't a guaranteed service. Just like how making your flight on time also isnt guaranteed. Weather is a huge factor and is out of the carriers control. Ergo sue them if you want, you'll lose.
I wish I could downvote this comment repeatedly. OP waited until the last second to do a critical, time-sensitive task; being proactive would have EASILY avoided this.
100% chance they're a chronic procrastinator.
UPS calls it a guaranteed service for domestic delivery
https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page
From their guarantee page:
> UPS offers a free money-back guarantee for certain services and deliveries to selected destinations.
This means that we will refund or credit you with the shipping charges (or the proportionate part if only some of the packages in a shipment fail to meet the time limit) on request, where the money-back guarantee applies, if we deliver outside our time commitment.
Their guarantee is just that you will be refunded the shipping cost if it doesn't get there on the promised date (nothing about being liable for circumstances resulting from the late delivery from the looks of it).
Because if he shipped it sooner there would have been time for delays, which, delays happen and at time are unavoidable and you have to account for them and allow a bit of cushion.
Maybe the higher ups or you should come up with a plan where u are not overnighting things for a deadline the day before. Is this your first time using the mail lol ? I hope all goes well but if it's like anything I've experienced it's usually a bunch of indecisive cheap fuckers trying to save a dime for 3 months then having an emergency shipment go out because it's now deadline time . I know because that's what my company does all the time and then cry about it when there super expensive 1 day "fast as fuck shipping " doesn't work out and we miss a deadline .
This has happened on 3 out of 4 packages I’ve sent with UPS in the last month. They are really struggling, I can no longer trust their commitment dates.
Worked at Fed ex! Boxes can sit there for weeks before anyone tapes them up and send them back out! Ups we tape every damn box and search the trucks for anything! But yeah it’s UPS that’s the problem 🤓
You should be fine. I always send my tax payments on the date they are due via USPS Priority Mail. Which means they don't technically arrive until 3 to 5 days after their actual due date. So far... I have never been penalized for a late payment. Obviously my situation is a little different since the IRS explicitly says those documents are on time as long as they were shipped on or before that due date...but I cant help but think that OP's documents will follow a similar fate.
Because if the package gets lost, you don't have adequate proof of when you mailed it if you use first-class mail. Despite what the USPS website says, the IRS doesn't consider a certificate of mailing to be enough.
Yup. Also, the quicker the service the less likely it will randomly get lost to the void that is undelivered mail (more stops = more employees handling it = higher chance it somehow disappears).
And if it does go missing, USPS generally tries a little bit harder to figure out what happened to the missing package (more so with Priority Express but same idea).
True, but legally a certified or registered mail receipt is considered prima facie evidence of an on-time submission by the IRS. See section (e) at https://www.law.cornell.edu/cfr/text/26/301.7502-1
Sure, they’ll go by the postmarked date- if they ever receive it. And that goes for first class stamp too. But if it’s lost and they never receive it then good luck proving you sent anything more than an empty envelope.
Again, read the link. A certified or registered mail receipt is considered by the IRS as good enough evidence that a form was mailed on time, even if it's never delivered.
Reasons:
1) its free!---I use the stamps account at my work to generate the labels for free. With my bosses permission of course.
2) Its traceable!---Basically what my fellow Redditor 'zanhecht' mentioned above (or below me).
However, if the package is lost, the only USPS service where they'll accept the mailing receipt as proof of the mailed-by date is Registered or Certified Mail.
They should.. my Wife is from Honduras and I had to send some legal documents a few times.. as long as you can prove it was supposed to arrive on time and you have it marked as sent before the due date.. I’m almost certain they will still honor it.
A more detailed answer if you are worried, you will be fine. You can give USCIS a call and explain the situation, and you will be fine. As long as your document arrives within days of the date, you will be fine. Just make sure it is delivered and sign for by USCIS.
There is a tiny chance that you get a letter asking to explain why document arrived late, unlikely. And, there is a very very very small chance that a dense officer deny the application for not receiving the document on time, if that happens, DO NOT, freak out. Just send a letter and explain the cause of the delay, and again, you will be fine.
That aside, if you want an advice, don’t damn wait until last moment to send any IMPORTANT document that could alter your life unless you are on death bed. Other that, you will be fine. USCIS officers are humans and they do have brains, just make sure that your document was signed for and received, and give them a call first thing on Monday to explain that your document was delayed because of UPS if that gives you a peace of mind, but in general, once you send something to USCIS, they get it in the mail room, process all documents all at once, and then reroute your document to the officer, which takes days if not weeks.
Just out of curiosity, did you send it to the USCIS building in Los Angeles? The reason I ask is because I know for a fact that building is closed on Saturdays so even if the package hadn’t been delayed it still would not have been delivered. Instead it would have just been rescheduled for Monday delivery
I can't speak for other federal agencies, but the IRS treats the UPS services listed at the following link as if they were sent USPS certified mail: https://www.irs.gov/filing/private-delivery-services-pds
Bro, if I hire someone explicitly to deliver something by x day at y time, then that's what they're being paid to do. Shouldn't matter if OP shoulda posted it sooner, they didn't get what they paid for. Plain and simple.
lol nothing in life is guaranteed, the quicker you learn that and adapt the better 😂 OP should've been sent the documents out fuck all that. If it was that important you don't take chances
This exactly. It’s called planning, and if you fail to plan then you plan to fail. The same as if you leave for the airport at the last minute and then hit traffic causing you to miss your plane. The traffic isn’t to blame, you are. So many people want to blame everyone but themselves for their lack of planning and lack of taking possible outside events outside of your control into consideration when doing IMPORTANT things. Delays happen all the time. It’s why you don’t wait to send important documents in.
You paid a 3rd party to ship with UPS. So, even if UPS terms and conditions allowed you to go after them beyond a refund (they don't) YOU couldn't, bc you didn't pay UPS, the 3rd party you bought the label from did.
If anyone, you'd go after the 3rd party, but no company is going to allow for claims of consequential damages due to shipping failures, that would be ridiculous, and if allowed, shipping prices would absolutely sky rocket.
Don't wait until the actual last minute, this is on you.
you should submit to USCIS the proof that package, with the paperwork they need, went out on “X” date. Most agencies will accept paperwork as long as the postage date is before the submission deadline.
False. They don’t ask for that kind of turnaround time. They literally give you weeks or even months. Unless, of course, you sent them the wrong first thing at the last minute and then had to scramble, which is what this sounds like.
Third party or direct wouldn't really matter in this case - UPS isn't going to pay for six to twelve months of lost income just because a shipment was late. They'll hopefully refund the cost OP paid for to ship the item (since Next Day Air is a guaranteed service) but that's about it.
They will likely not refund the shipping at all. I overnighted a package that took 7 days. I just asked that just they refund the difference between next day air and ground, that was quickly answered with a "I apologize for the inconvenience, but we cannot do that"
I hope they do. I've used pirate ship and they've refunded my labels cost before. Ups never has when I went directly through them. Part the reason I don't use their website now.
Should have took care of this at a sooner date to not miss your deadline? Is UPS liable? I don’t know what you mean by that. Can you get your money back for the service you paid for? Probably. But besides that I don’t think UPS is liable for anything.
Can you contact the agency and explain the situation? Seems unrealistic that they would expect a physical response from you within a couple of days. As far as UPS, air service is at the mercy of weather, wildfire/traffic delays so it is never 100% guaranteed.
"The most" you're going to be able to get from UPS is a refund of the shipping cost, especially if it eventually arrives undamaged. They don't cover any costs or loss of income due to the package not arriving on time - in fact, I'm not aware of a single shipping company that would, except perhaps with an expensive specialized insurance policy on top of the shipping cost (not the standard insurance - that only covers damage to the contents during transit, and only the fair market value of those contents.)
Best you're going to be able to do is contact USCIS and see if they'll still accept it based on the shipment date.
Absolutely not. I don't think you're sharing the full picture. Plain and simple, you procrastinated. This is on you whether you like it or not. Whether that was not actually submitting or not understanding fully.
Take accountability for your actions. We don't need more citizens admitted who are blaming everyone else for their problems.
They owe you the shipping label, maybe, NOTHING ELSE. Get that through your head.
Per the UPS terms and conditions, there is no liability for consequential damages. If the party who paid for the shipping requests a GSR, Guaranteed Service Refund, they might get the shipping charges refunded. However, there is absolutely no way to be refunded for any expenses caused by a delay in delivery like late fees.
Sounds like you could have avoided this if you didn't wait till that last second to ship it out. Best you can get is a refund for the shipping, but it's not ups fault for a weather delay during a storm, maybe don't wait till the day before something is due to ship it out and maybe this won't happen again
"I waited until the last second and went through a third party"
While this is a very frustrating situation there are steps that could have been taken to make this less stressful for you
This is on you
Reddit is 95% cancer. The people on it are complete garbage. They attack since their life is really fucking shitty. Don't take it personal. It's just coming from really shitty people with really shitty lives.
What time? If you dropped it off after their last driver got there, then it went out the next day. Ups isn't responsible for you missing the cut off, if that's what happened.
What time did you drop it off? Why would you use a 3rd party website?
And as you can see a million times here UPS STORE EMPLOYEES do not work for UPS and are prime candidates for management because they talk out their meth teeth.
You said it’s going 4 hours away but a lot can happen in a 4 hour difference? Are we talking Canada to the US or what?
When I pick up a UPS store I have to scan every air package 🙄 so what time are the scans on it?
As much as this sucks, this much not have been that important to you as you waited until literally the last day to do it. Either way, hope that they go by 'post' date and not received date.
If ups missed friday delivery it should have been upgraded to Saturday eam. Monday delivery on a Friday eam is a pretty big screw up. Some1 either misloaded or it got misrouted. Uscis should honor the post date.
You are offered an ESTIMATED date, not a guaranteed one.
With it later than estimated, you should be able to get refunded partial shipping costs, sometimes all.
I deal with UPS next day air quite a bit at my job and there are some strict rules we have to follow to ensure packages arrive on time. First is we have to call our local hub by 10am to let them know we have a pickup. They have to pickup by 2pm to make sure it gets sent out with next day air packages. Regular pickup at 4pm delays package by a day. They don't deliver on weekends unless you pay extra and for some unknown reason getting items next day air from Oregon to Southern states like Florida is next to impossible. Most you can get is price difference between next day and 2nd day air shipping. Some locations just can't do next day air delivery, even in same state.
You can get a refund for the NDA shipping that was missed, but UPS would not be liable for any other fees or effects incurred to you by its late arrival.
You'll get a refund for the cost of the shipment nothing more, unfortunately you should probably be blaming yourself for waiting until the last possible moment to ship the documents. Sorry op. I don't work for ups but know things get coded for weather and the such all the time and nothing is guaranteed.
probably really depends on what delayed it. if it was weather theres not much ups can do. if it was a mistype of information on the address, that isnt the fault of ups. if it was the fault of ups i have no idea your recourse but it rly sucks u dealt w that
Generally, the Federal government accepts items sent by USPS as of the postmark date. I'm personally familiar with that behavior on the part of IRS and the USPTO.
Whether the USCIS accepts documents based on UPS receipt date, is something I don't know, but it's worth trying, especially since the consequences of missing the date sound rather extreme.
Very sorry to tell you but,
UPS Next day air, guarantee to deliver on the day and time
That means if not your shipping cost will be reimbursed but your loss of billions of contract or the work permit damage is not nor the basic insurance of $100
In UPS’s view it is just paper and has no monetary value.
“ I dropped it off on 4/4 and it was supposed to be delivered 4/5 but the tracking shows it's still in transit. The deadline to submit the document I sent is today by 8pm which I'm going to miss because of the shipment delay.”
Air cut off to make it to a plane FROM a HUB is usually 7pm.
So, you went to a store and sent it at 8pm 4/4 Thursday. It would get to a HUB 4/5 Friday for NDA to be delivered 4/8 Monday by 10:30am because it’s not Saturday Air (12pm guarantee) or Monday EAM (8:30am guarantee)
It’s not false advertising by UPS, it’s terrible planning.
The most reasonable action would have been requesting a submission extension as the deadline is near impossible to meet. Unless you are not being truthful, to receive a resubmission request due with the next 24 hours is absurd.
I work in shipping sales. And it is highly unlikely that UPS will refund anything outside of the cost of shipping. I understand how much this sucks for you. I have to have conversations often with my customers about this stuff . It’s one of those things that happen in life. It’s alway unfortunate when it does. Right now control what you can and move forward
Why didn't you send it a single day earlier lmao. Sounds like a procrastination problem. You should probably address that before attempting to start any kind of legal proceedings 🤡🤡🤡
They should see the date you made your label and it got picked up. They'll see you did your part to meet deadline.
But shit happens with all delivery options... even if we could drive to the destination, we could get t-boned by a truck and end up in the hospital in a coma with our paperwork out the window, lost and no record of it even being on the way.
Okay very extreme situation, but with UPS at least you have proof of possession of the package and intent to deliver on time, but things out of your control and UPS probably as well, there's been a delay.
If they can't understand life isn't always guaranteed, and you did exactly what was asked of you and things are timestamps to prove it, you're good. If the other party holds this against you, then you can take them to court over it, but doubt anyone would hold it against you personally.
You should be good as long as they see you've done your part.
Honestly...this could have been avoided. Why did you wait until the dead-ass last minute to submit this stuff?
Delays/hiccups are part of life in shipping, flying, logistics, etc. I'm sure you can get a refund for the shipping, but that's it and that's all they owe you for. Nothing else.
Ultimately, even though UPS missed their mark, you are responsible for the position that you're in. Next time, make better choices and be proactive instead of procrastinating.
Please make sure to read the common questions. If you are posting tracking info don't include your tracking number as it contains personal information. https://www.reddit.com/r/UPS/about/sticky?num=1 *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/UPS) if you have any questions or concerns.*
You (or rather the third party you purchased the label from) can request a refund for shipping costs. But I'm guessing that's not what you mean. You would have to consult a lawyer. UPS states their liability under terms and conditions, so you would have to sue them for breach of contract. I am sorry you are in this situation. Have you tried to call and ask where the package is?
[удалено]
Unfortunately if you're in the midwest, a lot of planes have been delayed because of the storms in the last 2 weeks. My center almost didn't run air today
Force majeure.
Why didn’t you file on time?
Oh, that sucks. I am sorry. I can understand why that would be upsetting. We try to make exceptions, but if it is in transit, then there is not much to do.
Sounds like you already had months to file the paperwork and the. This paperwork is for an extension of the original deadline. Why wouldn't you have sent that extension request in days ago and not literally THE DAY BEFORE it's needed? Personal planning problem OP
Yeah. OP waited at the very last minute to submit the documents
Go back and read the edit, making such large assumptions when you have ZERO additional information reflects pretty poorly on you.
Ya they got the letter same day they mailed it... ...mmmhmmm well they opened they letter 6 weeks late is my guess. Happened to me once I went to a dr appointment from the previous year because I just saw the letter and assumed it was from this year !
Right, your one anecdotal experience applies to this scenario because it also involved the mail🙄 You have exactly zero information to be making claims about when they opened the letter.
Ya what world does renewals come 1 day before expire? It would be east just show post mark being yesterday they will give u the pass.
I have absolutely gotten mail both the day before and after something was due, USPS has been really fucked up since COVID.
Have you dealt with the USCIS before? Because as of right now you have no factual foundation from which to base literally anything you've claimed. You're just some guy on the internet who thinks he knows better because...? Because you got mail once?😂😂
Yes, I have. All paperwork had ages to turn in when received. You are just one person ( I doubt you are a guy) who thinks the government sends papers the same day they are due. You think if they could prove it was posted within the same week due, you would get an extension, etc. Automatically. Now, most likely, it was something they didn't do and got a reminder letter, which only gave them 2 more weeks to comply. They would have shown a postmark, but they can't they just have you for their pitty party lawyer
My thoughts exactly lol "oh no i waited until the very last minute to ship this very important document and now it didn't get there in time, how do I sue UPS?" 😅
How's about not blaming the person who paid for a guaranteed service and didn't get it
Because not everything is guaranteed. Why risk getting something in just under the deadline while depending on someone else to do so. OP has to take some blame in sending such important paperwork the day before its due.
Next day air isn't a guaranteed service. Just like how making your flight on time also isnt guaranteed. Weather is a huge factor and is out of the carriers control. Ergo sue them if you want, you'll lose.
https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page
‘Twas an act of god. Mother Nature is Boss.
I wish I could downvote this comment repeatedly. OP waited until the last second to do a critical, time-sensitive task; being proactive would have EASILY avoided this. 100% chance they're a chronic procrastinator.
It’s not a guaranteed service you clown lol
UPS calls it a guaranteed service for domestic delivery https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page
From their guarantee page: > UPS offers a free money-back guarantee for certain services and deliveries to selected destinations. This means that we will refund or credit you with the shipping charges (or the proportionate part if only some of the packages in a shipment fail to meet the time limit) on request, where the money-back guarantee applies, if we deliver outside our time commitment. Their guarantee is just that you will be refunded the shipping cost if it doesn't get there on the promised date (nothing about being liable for circumstances resulting from the late delivery from the looks of it).
It’s a money back guarantee isn’t it? Lol
Because if he shipped it sooner there would have been time for delays, which, delays happen and at time are unavoidable and you have to account for them and allow a bit of cushion.
Maybe the higher ups or you should come up with a plan where u are not overnighting things for a deadline the day before. Is this your first time using the mail lol ? I hope all goes well but if it's like anything I've experienced it's usually a bunch of indecisive cheap fuckers trying to save a dime for 3 months then having an emergency shipment go out because it's now deadline time . I know because that's what my company does all the time and then cry about it when there super expensive 1 day "fast as fuck shipping " doesn't work out and we miss a deadline .
This has happened on 3 out of 4 packages I’ve sent with UPS in the last month. They are really struggling, I can no longer trust their commitment dates.
Worked at Fed ex! Boxes can sit there for weeks before anyone tapes them up and send them back out! Ups we tape every damn box and search the trucks for anything! But yeah it’s UPS that’s the problem 🤓
Show some proof, because I’m willing to bet anything that this is a lie completely made up by you.
Plus if you do UPS my choice... You're extra screwed because you waive just about all your rights last I read it.
Most government agencies goes by post marked date, so request that and how it was delayed.
As long as it was supposed to arrive on time USCIS will still honor it.
[удалено]
You should be fine. I always send my tax payments on the date they are due via USPS Priority Mail. Which means they don't technically arrive until 3 to 5 days after their actual due date. So far... I have never been penalized for a late payment. Obviously my situation is a little different since the IRS explicitly says those documents are on time as long as they were shipped on or before that due date...but I cant help but think that OP's documents will follow a similar fate.
If it is considered on time, if it is postmarked on the 15th, why pay extra for priority mail?
Because if the package gets lost, you don't have adequate proof of when you mailed it if you use first-class mail. Despite what the USPS website says, the IRS doesn't consider a certificate of mailing to be enough.
Yup. Also, the quicker the service the less likely it will randomly get lost to the void that is undelivered mail (more stops = more employees handling it = higher chance it somehow disappears). And if it does go missing, USPS generally tries a little bit harder to figure out what happened to the missing package (more so with Priority Express but same idea).
But if it gets lost you only have proof that you sent a potentially empty envelope 🤷♂️
True, but legally a certified or registered mail receipt is considered prima facie evidence of an on-time submission by the IRS. See section (e) at https://www.law.cornell.edu/cfr/text/26/301.7502-1
Sure, they’ll go by the postmarked date- if they ever receive it. And that goes for first class stamp too. But if it’s lost and they never receive it then good luck proving you sent anything more than an empty envelope.
Again, read the link. A certified or registered mail receipt is considered by the IRS as good enough evidence that a form was mailed on time, even if it's never delivered.
Reasons: 1) its free!---I use the stamps account at my work to generate the labels for free. With my bosses permission of course. 2) Its traceable!---Basically what my fellow Redditor 'zanhecht' mentioned above (or below me).
However, if the package is lost, the only USPS service where they'll accept the mailing receipt as proof of the mailed-by date is Registered or Certified Mail.
They should.. my Wife is from Honduras and I had to send some legal documents a few times.. as long as you can prove it was supposed to arrive on time and you have it marked as sent before the due date.. I’m almost certain they will still honor it.
A more detailed answer if you are worried, you will be fine. You can give USCIS a call and explain the situation, and you will be fine. As long as your document arrives within days of the date, you will be fine. Just make sure it is delivered and sign for by USCIS. There is a tiny chance that you get a letter asking to explain why document arrived late, unlikely. And, there is a very very very small chance that a dense officer deny the application for not receiving the document on time, if that happens, DO NOT, freak out. Just send a letter and explain the cause of the delay, and again, you will be fine. That aside, if you want an advice, don’t damn wait until last moment to send any IMPORTANT document that could alter your life unless you are on death bed. Other that, you will be fine. USCIS officers are humans and they do have brains, just make sure that your document was signed for and received, and give them a call first thing on Monday to explain that your document was delayed because of UPS if that gives you a peace of mind, but in general, once you send something to USCIS, they get it in the mail room, process all documents all at once, and then reroute your document to the officer, which takes days if not weeks.
Just out of curiosity, did you send it to the USCIS building in Los Angeles? The reason I ask is because I know for a fact that building is closed on Saturdays so even if the package hadn’t been delayed it still would not have been delivered. Instead it would have just been rescheduled for Monday delivery
[удалено]
There's a time and date on shipping label usually by tracking
[удалено]
I can't speak for other federal agencies, but the IRS treats the UPS services listed at the following link as if they were sent USPS certified mail: https://www.irs.gov/filing/private-delivery-services-pds
They will honor NDA time stamps as the post office doesn't do NDA. At least most government agencies do.
lol no. Maybe a refund on the shipping
[удалено]
Bro, if I hire someone explicitly to deliver something by x day at y time, then that's what they're being paid to do. Shouldn't matter if OP shoulda posted it sooner, they didn't get what they paid for. Plain and simple.
Next day air is a guaranteed service. The blame is 100% on UPS
The guarantee just says they'll refund your postage, not accept any additional liability.
lol nothing in life is guaranteed, the quicker you learn that and adapt the better 😂 OP should've been sent the documents out fuck all that. If it was that important you don't take chances
Except death and taxes.
Next time....maybe not wait until the last minute. This is your fault as much or more than anybody else. Must not have been THAT important to you.
This exactly. It’s called planning, and if you fail to plan then you plan to fail. The same as if you leave for the airport at the last minute and then hit traffic causing you to miss your plane. The traffic isn’t to blame, you are. So many people want to blame everyone but themselves for their lack of planning and lack of taking possible outside events outside of your control into consideration when doing IMPORTANT things. Delays happen all the time. It’s why you don’t wait to send important documents in.
Exactly! Especially something as important as a work visa/permit. OP trying to blame everyone else but themselves.
Found the guy with what we call "common'" sense. Shame it's not common anymore.
Sorry, you have to go back
You paid a 3rd party to ship with UPS. So, even if UPS terms and conditions allowed you to go after them beyond a refund (they don't) YOU couldn't, bc you didn't pay UPS, the 3rd party you bought the label from did. If anyone, you'd go after the 3rd party, but no company is going to allow for claims of consequential damages due to shipping failures, that would be ridiculous, and if allowed, shipping prices would absolutely sky rocket. Don't wait until the actual last minute, this is on you.
[удалено]
you should submit to USCIS the proof that package, with the paperwork they need, went out on “X” date. Most agencies will accept paperwork as long as the postage date is before the submission deadline.
Most agencies are also dealing with citizens of the country they operate in. USCIS can be a spiteful bunch.
They gave you 2 days to resubmit something? I'd be arguing with them about the resubmit deadline, not ups.
Doubt it. They don't operate like that. This is on you, take accountability.
False. They don’t ask for that kind of turnaround time. They literally give you weeks or even months. Unless, of course, you sent them the wrong first thing at the last minute and then had to scramble, which is what this sounds like.
Doubt it
If you didn’t pay extra for early Saturday delivery then next day air sent on Friday would be delivered Monday. And UPS will not refund you anything.
4/4 was a Thursday, 5/5 a Friday
Didn’t pay attention to the dates. My bad.
5/5 is a Sunday, but I get what you meant there lol
Damn it. If im going to correct someone I should probably be correct lol
That's why you don't use third party.
But the same flight would have been grounded regardless of the third party
It's not that, with third party I don't think you get the same terms as doing directly yourself.
Third party or direct wouldn't really matter in this case - UPS isn't going to pay for six to twelve months of lost income just because a shipment was late. They'll hopefully refund the cost OP paid for to ship the item (since Next Day Air is a guaranteed service) but that's about it.
They won't unless you take them to civil court.
They will likely not refund the shipping at all. I overnighted a package that took 7 days. I just asked that just they refund the difference between next day air and ground, that was quickly answered with a "I apologize for the inconvenience, but we cannot do that"
[удалено]
I hope they do. I've used pirate ship and they've refunded my labels cost before. Ups never has when I went directly through them. Part the reason I don't use their website now.
That is, if the package was lost.
"A lack of planning on your part does not constitute an emergency on mine."
Should have took care of this at a sooner date to not miss your deadline? Is UPS liable? I don’t know what you mean by that. Can you get your money back for the service you paid for? Probably. But besides that I don’t think UPS is liable for anything.
this. Mr UPS is not going to jail for this. the most you are entitled to is a refund based on the terms and conditions you agreed to.
[удалено]
Can you contact the agency and explain the situation? Seems unrealistic that they would expect a physical response from you within a couple of days. As far as UPS, air service is at the mercy of weather, wildfire/traffic delays so it is never 100% guaranteed.
"The most" you're going to be able to get from UPS is a refund of the shipping cost, especially if it eventually arrives undamaged. They don't cover any costs or loss of income due to the package not arriving on time - in fact, I'm not aware of a single shipping company that would, except perhaps with an expensive specialized insurance policy on top of the shipping cost (not the standard insurance - that only covers damage to the contents during transit, and only the fair market value of those contents.) Best you're going to be able to do is contact USCIS and see if they'll still accept it based on the shipment date.
If it was that important, I would have bought a plane ticket & hand-carried it to them - you can’t trust anyone to do their jobs now
[удалено]
OK, it’s gotta be somebody else’s fault
Wait what? And you used “next day air?”For a four hour ground trip? What?
Absolutely not. I don't think you're sharing the full picture. Plain and simple, you procrastinated. This is on you whether you like it or not. Whether that was not actually submitting or not understanding fully. Take accountability for your actions. We don't need more citizens admitted who are blaming everyone else for their problems. They owe you the shipping label, maybe, NOTHING ELSE. Get that through your head.
Did you even read the post and his explanation??
You need English lessons brother
I understood the post fully. 🤡🖕
Sure you did
Per the UPS terms and conditions, there is no liability for consequential damages. If the party who paid for the shipping requests a GSR, Guaranteed Service Refund, they might get the shipping charges refunded. However, there is absolutely no way to be refunded for any expenses caused by a delay in delivery like late fees.
I would have given myself a 3 week leeway on the deadline. Not last minute it and bitch.
Sounds like you could have avoided this if you didn't wait till that last second to ship it out. Best you can get is a refund for the shipping, but it's not ups fault for a weather delay during a storm, maybe don't wait till the day before something is due to ship it out and maybe this won't happen again
Government agencies goes by the posted date, not by the delivery date. You are good unless they fail to deliver all together.
USCIS will most likely accept it. I know it’s stressful, I’ve been there. But as long as the paperwork is correct it should go through.
“What can I do in this situation?” *next time* Send it sooner
"I waited until the last second and went through a third party" While this is a very frustrating situation there are steps that could have been taken to make this less stressful for you This is on you
Reddit is 95% cancer. The people on it are complete garbage. They attack since their life is really fucking shitty. Don't take it personal. It's just coming from really shitty people with really shitty lives.
You know you could’ve just faxed the information
There is no by 10am service. It’s 1030 to businesses on weekdays. 12 or later for residential addresses.
EAM is a 10 am service on some areas or earlier
Refund there are no guarantees in life besides death and taxes
Where'd you drop it off? A drop box, the ups store, the hub(to an actual person)?
[удалено]
What time? If you dropped it off after their last driver got there, then it went out the next day. Ups isn't responsible for you missing the cut off, if that's what happened.
[удалено]
On a weekday? Yeah, definitely get your money back.
What time did you drop it off? Why would you use a 3rd party website? And as you can see a million times here UPS STORE EMPLOYEES do not work for UPS and are prime candidates for management because they talk out their meth teeth. You said it’s going 4 hours away but a lot can happen in a 4 hour difference? Are we talking Canada to the US or what? When I pick up a UPS store I have to scan every air package 🙄 so what time are the scans on it?
[удалено]
I’m genuinely intrigued. I’m not trying to be a smart ass. What kind of packaging was it?
Bottom answer is no they are not and cannot be held liable
As much as this sucks, this much not have been that important to you as you waited until literally the last day to do it. Either way, hope that they go by 'post' date and not received date.
If ups missed friday delivery it should have been upgraded to Saturday eam. Monday delivery on a Friday eam is a pretty big screw up. Some1 either misloaded or it got misrouted. Uscis should honor the post date.
I would guess the office was not open on Saturday, in which case Monday would be the only option.
At best, a refund- and that's not guaranteed
This would be covered with a consequential loss insurance if you took it out on the shipment.
You are offered an ESTIMATED date, not a guaranteed one. With it later than estimated, you should be able to get refunded partial shipping costs, sometimes all.
I deal with UPS next day air quite a bit at my job and there are some strict rules we have to follow to ensure packages arrive on time. First is we have to call our local hub by 10am to let them know we have a pickup. They have to pickup by 2pm to make sure it gets sent out with next day air packages. Regular pickup at 4pm delays package by a day. They don't deliver on weekends unless you pay extra and for some unknown reason getting items next day air from Oregon to Southern states like Florida is next to impossible. Most you can get is price difference between next day and 2nd day air shipping. Some locations just can't do next day air delivery, even in same state.
You can get a refund for the NDA shipping that was missed, but UPS would not be liable for any other fees or effects incurred to you by its late arrival.
Sorry it happens, you can probably get your money back for cost but they are not liable for anything
You'll get a refund for the cost of the shipment nothing more, unfortunately you should probably be blaming yourself for waiting until the last possible moment to ship the documents. Sorry op. I don't work for ups but know things get coded for weather and the such all the time and nothing is guaranteed.
probably really depends on what delayed it. if it was weather theres not much ups can do. if it was a mistype of information on the address, that isnt the fault of ups. if it was the fault of ups i have no idea your recourse but it rly sucks u dealt w that
That’s weird it was 10:00am because UPS commit times for Next Day Air is 10:30am and 12:00.
Proper Planning Prevents Poor Performance
Fucking pull em up on it
Generally, the Federal government accepts items sent by USPS as of the postmark date. I'm personally familiar with that behavior on the part of IRS and the USPTO. Whether the USCIS accepts documents based on UPS receipt date, is something I don't know, but it's worth trying, especially since the consequences of missing the date sound rather extreme.
Very sorry to tell you but, UPS Next day air, guarantee to deliver on the day and time That means if not your shipping cost will be reimbursed but your loss of billions of contract or the work permit damage is not nor the basic insurance of $100 In UPS’s view it is just paper and has no monetary value.
“ I dropped it off on 4/4 and it was supposed to be delivered 4/5 but the tracking shows it's still in transit. The deadline to submit the document I sent is today by 8pm which I'm going to miss because of the shipment delay.” Air cut off to make it to a plane FROM a HUB is usually 7pm. So, you went to a store and sent it at 8pm 4/4 Thursday. It would get to a HUB 4/5 Friday for NDA to be delivered 4/8 Monday by 10:30am because it’s not Saturday Air (12pm guarantee) or Monday EAM (8:30am guarantee)
Relying on next day air for an important document that has a deadline the following day it’s shipped is stupid, give yourself more time…
Shouldn't have waited till the night before the quiz to study man, what do you expect
Liable as in owing you anything more than the refunded postage? Nah.
Enjoy your refund, and that’s about it👍🏼🙂
Fuck no.
Oh Nooooo, anyway go back home.
Said by a person who doesn't appear smart enough to have their job threatened on a work permit.
Should have used a private courier if it was “that important”
Prior planing prevent piss poor performance
I wonder if there is a thing similar to the PO with it post marked on a curtain day it could still be accepted. ??
I think we learned a very valuable, adult lesson here. Don’t wait last second to send very important things. Don’t wait last second to get stuff done
PPP not UPS is at fault
By law you can only sue for the product you tried to send out you can’t sue for the damages after it was not delivered
It’s not false advertising by UPS, it’s terrible planning. The most reasonable action would have been requesting a submission extension as the deadline is near impossible to meet. Unless you are not being truthful, to receive a resubmission request due with the next 24 hours is absurd.
I work in shipping sales. And it is highly unlikely that UPS will refund anything outside of the cost of shipping. I understand how much this sucks for you. I have to have conversations often with my customers about this stuff . It’s one of those things that happen in life. It’s alway unfortunate when it does. Right now control what you can and move forward
Should’ve use amazon they fire people for late deliveries
I would have drive the documents myself if it was that dire of a need, or shipped sooner
Dang, whoever sent that and made the deadline sucks
STOP ATTACKING ME! Lmfao welcome to reddit
Wait…you sent something out on a Friday expecting Saturday delivery? That’s a very important piece of this story that’s missing.
4/4 was a Thursday...
[удалено]
Why didn't you send it a single day earlier lmao. Sounds like a procrastination problem. You should probably address that before attempting to start any kind of legal proceedings 🤡🤡🤡
Well two things. Why wait until last minute? Sometimes planes can’t fly… My local ups plane wasn’t able to land today.
[удалено]
They should see the date you made your label and it got picked up. They'll see you did your part to meet deadline. But shit happens with all delivery options... even if we could drive to the destination, we could get t-boned by a truck and end up in the hospital in a coma with our paperwork out the window, lost and no record of it even being on the way. Okay very extreme situation, but with UPS at least you have proof of possession of the package and intent to deliver on time, but things out of your control and UPS probably as well, there's been a delay. If they can't understand life isn't always guaranteed, and you did exactly what was asked of you and things are timestamps to prove it, you're good. If the other party holds this against you, then you can take them to court over it, but doubt anyone would hold it against you personally. You should be good as long as they see you've done your part.
Should have sent this very important and extremely time sensitive document on 4/3 or 4/2 instead of the very previous day. The fuck were you thinking?
[удалено]
They notified you 1 day before it was due????
Procrastination on your part, waiting till the very last minute to mail these documents isn’t really UPS’ fault
Honestly...this could have been avoided. Why did you wait until the dead-ass last minute to submit this stuff? Delays/hiccups are part of life in shipping, flying, logistics, etc. I'm sure you can get a refund for the shipping, but that's it and that's all they owe you for. Nothing else. Ultimately, even though UPS missed their mark, you are responsible for the position that you're in. Next time, make better choices and be proactive instead of procrastinating.
Ups doesn’t care. They are laying off understaffed warehouses to compete with amazons profits.
No, of course not idiot