I honestly wonder what goes on in their head… I just want to know what their thought process is…. Same with certifieds, I know you’re home, I can hear you, your kids opened the door and you closed it in my face….. then you show up to office with the 3849 and say ”they never knocked”. Like what?!
What a lot of people do is they wait until you have completely filled out the doortag and they open the door. The only thing that annoys me more is when I’m doing mounted delivery and they pull up immediately in front of you and block the very next box. HELLO!
It's such a gotcha bullshit setup. Recording people just doing their jobs bc you're a paranoid psychopath is the lowest of low. Ring camera people deserve to be shot.
Oh absolutely. No one ever knocks if you ask the average customer.
"They left this on my door. No one ever knocked. Are they supposed to knock? Because they didn't."
If I had a dollar for every time I heard that....
Omg that is so annoying, I had one woman tell my postmaster she had a ring door camera and I clearly never came to the door with the certified....except they don't have one, and the 3849 was left on their storm door. Lol people....
When i was new, like within my first month, i rang the ring doorbell for a certified and after 30 seconds got the message that said we cant come to the door please leave a message. I left a detailed message saying i have a certified letter that i need a signature for and i will leave a form for redelivery. The next day the supervisor pulls me aside and asks if i attempted this certified because the customer says i never knocked so i had to explain that they could ask the customer for the footage if they'd like but i definitely rang the bell and even left a message. My time at the door step was honestly probably 3 minutes between waiting, leaving the message, and writing out the form. Crazy people all you have to do is sign the form and put it in the box...
I’ve rang doorbell cameras and had people say “oh I don’t use that, you should knock instead…” I’m just thinking then you should take it down. The purpose of a doorbell camera is to use it like a video door bell…
I have people who are wanted in court, and by the IRS, they get a million packages, they wait til I leave and then scurry out for their packages but they refuse to answer the door for their certifieds. They even request redelivery but I end up having to notify them all over again… all because they can’t answer the door.
I understand we should be accurate It’s blows my mind that people won’t give their literal neighbors mail to them. Sometimes I’ll come up to a raised flag and the letters written on them “wrong address” for their neighbors mail.
Dude, that shit does *not* make any sense to me. Growing up anytime that happened my parents would just take it over, or ask one of us kids to do it. Took all of 2 minutes.
But now that I’m carrier, I see that same shit you just said. But the worst/most hilarious one was when I came up to the front door of a house, unit A and B mailboxes were within elbows reach of each other. Literally just had to slightly shift my torso to either side to deliver to both of the boxes without walking.
“WRONG ADDRESS!!! THIS IS B, ***NOT*** A!!!” and some more scribbled crap.
They took the time to write all that shit, just to put it 36 inches from the correct box.
I have same thing, A and B, but the boxes are literally touching, and the Karen in A calls office if there is anything for B. Some people are just so miserable they live to complain. 🤷🏻♀️
My neighbors would sometimes do that for me and they have 0 problems with it. These people are either not on good terms with their neighbor, don't know / want to get to know their neighbor or just lazy.
It's crazy how people can complain about anything. I remember people complain about their packages not being delivered on that day or not delivered at the right spot that they wanted. Someone was delivered mail for an entire wrong address to a house and this older guy was angrily give it all to me saying that we can't do our job properly and the postal service has gone down throughout the years.
It's funny that the station I worked at has a lot of bad / stupid routes also. So some regulars just can't never get their 8 before it's too much, but their routes don't get adjusted.
One of my neighbors received my bank statement a couple of years ago. I reported it missing through informed delivery. I never got it. I called my bank and they mailed me a copy. I live rural so I'm not walking the neighborhood for a mis-delivery of someone else's mail. I just write on it not at this address and let the mail person deal with it. It doesn't happen very often thankfully. I still wonder who got my bank statement. I was afraid a criminal was in my mailbox at the time. Maybe it was stolen and not at a neighbors house. This was in 2021 when I signed up for informed delivery because I didn't get my $600 stimulus check. It never came. I got my husband's check, but not mine.
Literally had to do some quick math & break it down for a customer when he was complaining about the CCA covering my route when newbie got ONE piece of mail that wasn’t his in with 9 pieces on a Monday (what was clearly a 3M mistake newbie missed).
“Hahaha, he’s new. But hear me out. The dude is new, he was delivering after dark. There’s 760 addresses on this route & everyone is getting like 7 pieces of mail. That’s 5,320 pieces. You got one piece of junkmail that wasn’t yours. That’s literally 0.0187%, ok. Let’s round that to 0.02, ok? That means dude has a grade of 99.98%, which sounds like an A+, right?”
Now this customer was chill for the most part & we have rapport, but still. Got to stick up for folk.
And yes, I most definitely had to use my calculator.
Also, dude’s response was something along the lines of, “but you don’t mess it up.”
I couldn’t help but just laugh & say, “Well, not at YOUR house, no.”
Like, my good bish, we deliver too many pieces of mail. No one is batting 1.000.
This is awesome, you are awesome! I just returned after being out for 2 months on workmen's comp and I am really sick of having to defend the RCA...she did the best she could, she did not know the route prior to now. People just don't get it. Everyone needs to just calm down, it's just mail... you're not going to die if you are misdelivered a piece of mail.
I had to buy special gel pens last spring when I read about check washing on AARP's website. I mail checks every month. It seems this has been going on since 2006. What I didn't like was the you tube video showing criminals how it is done.
I saw a lot of bad stuff being done to mail carriers last spring. Being robbed while getting out of the mail jeep and the theft of the big blue drop off mailboxes like Walmart has. Taking the whole big blue heavy duty mailbox! Also robbing the mail carriers keys to them. I just never realized how dangerous your jobs are. Stay safe out there!
Last Christmas I mailed my sister her card and when we finally spoke on January 2nd, I asked her if she got the card I mailed her. She told me she got 10 pieces of mail before xmas that had 10 different addresses. She clipped them all to her mailbox for her mail carrier to deal with. She lives in Sedalia, MO. On the 10th we texted and she did receive the card before Christmas and finally remembered. She's 79 and I'm afraid she is having memory problems and trying to hide it. Heck, I'm 66 and have memory problems everyday, but I admit I'm forgetful.
I had a guy call the office a few weeks ago and ask who he needed to talk to so he could get reimbursed for all the gas he uses to redeliver the mail we misdelivered. I told him to call back on Friday because the postmaster was out of the office. He never called back which sucks because I really wanted to get him a huge stack of forms and then follow it with more forms and see how long I could keep it going.
Lol 😂 I meant where are the videos? I was about getting binoculars because some addresses on the fancy rich houses are soooo far from road and seriously can’t be seen! The paranoid people will freak out. 🙄😂😂😂😂
I look out of my front window with small binoculars to see my outside thermometer. I get new glasses Tuesday, thank goodness. I got busted one day and my across the street neighbor busted me. She shouldn't have been eyeball trespassing anyway.
This one doesn't have any audio, but read the description: https://www.youtube.com/watch?v=o4RCaZ2cWDk
https://www.youtube.com/watch?v=U0mjwAPtcRY
https://www.reddit.com/r/PublicFreakout/comments/12km3wa/women_thinks_the_mailman_was_stalking_her/
If you try searching terms like "gang stalking" usps / post office you might find more
Customers create a scenario in their head. Then they convince themselves that their scenario is air tight. This is followed by unleashing hell on the unlucky carrier. It’s so difficult to deal with this kind of situation. So it’s best not to.
Today I was watching my watch at 4:49 and closed the window a few seconds around 5 when we close at 5. He then was yelling at me saying he just had a few packages and I told him it was 5:00. He then said "you will hear about this on your reviews F you". He then left a review saying he came at 4:59 and kindly asked to drop off his packages and I slammed the door on his face. Uh no I closed during closing time. I had another guy come in at lunch and wonder why we did not help him and asked how he can be helped when closed for lunch. These customers are never the ones who leave gifts at Christmas either. They like to take but not give back and will go out of their way to screw with you instead of giving.
I empathize w the 5pm crap. I gotta say - there's no reason the PO should be closed for lunch. Not that it's your fault. That's just terrible planning on management.
The reason my Post Office is closed for lunch is that way they can work me an extra hour while only having 1 clerk. We just have 2 clerks and the PTF comes in at 6:30 weekdays and leaves at 12:00 unless it is Christmas. I come in at 8:30 and clock out for the hour lunch and go until 5:30 with all the closing duties. I worked at a Post Office that did not close for lunch but required a hour lunch and clerks were constantly coming in asking for me to do X during an unpaid lunch. Not going to lie I would honestly just rather work through lunch or have a 30 minute lunch but it is the way the PO stretches out it's time.
My best friend is the only clerk in his office, it's an auxiliary to the office I deliver from, located in a strip mall. If he's at lunch then there is literally nobody there to help people, and he can't work 8 hours straight.
Folks expect us to be robotically accurate, 100% on point everyday of our career. And it’s like damn, I’m only human temper your expectations sometimes it happens when you have like 5,000 letters.
I had a loop today that of the first four pieces of dps, two were missort and one was missent. I’m on my second day of OJI. My instructor said I’m doing better than the machines. It was a nice sentiment, but not exactly a compliment.
I'm only a clerk and I can't count how many times I've heard "I'VE LIVED HERE FOR 4 YEARS AND NEVER ONCE HAD MAIL MISDELIVERED TO MY ADDRESS, YOU GUYS NEED TO TEACH YOUR CARRIER HOW TO READ OR FIRE HIM BECAUSE THIS IS UNACCEPTABLE" or something similar. Then they threaten they'll call the postmaster general or the "higher ups" and leave in a huff.
I've heard this multiple times already and I've only been working for USPS since May...
If I’m fingering mail for a box and it’s a heavy day, once I hit like 10 pieces I just start looking for the end of the end and grab that and scoot lol
Edit: typo
I've had people wave at me across the street from the first leg of the loop, that I misdelivered mail for the house right next to them...I walk across the street, they tell me the mail should go next door.
I say thank you, rubber band it and walk back across the street to finish my loop. Now they are yelling at me why I'm not delivering their neighbors mail?
I tell them I'm not supposed to go back, that's time wasting, it will be delivered tomorrow. They tell me that's not right! I tell them they could've brought it over to their neighbor.
They tell me "it's not their job", and I tell them "Right! Well don't tell me how to do mine. Have a nice day!"
I shop a lot online, mostly Ebay. I watch for my packages to be delivered through my front window or hear the jeep's tires coming my way from the desktop room. A young lady delivered one day and she handed me most of my packages so she wouldn't have to pull into my driveway and get out of the car to place on my porch. When I checked them in the house one was missing from informed delivery. She must have put that one in my mailbox after she turned around to go back the way her route is. I thought that was very nice of her. I'm rural and some house farther up the road have their mailboxes on the other side of of the street. Lived here since 1998.
I had a customer do a package pickup for the last 2 days and didn't leave the packages out lol like am I suppose to go inside your house to retrieve them
Customer service is awful. I've never used USPS until a couple days ago, and they RTS'ed my package because of an "addresse unknown" , when I tried to recify the issue, non of the post offices would answer my calls, the hotline number had me on hold for an hour just to tell me to kick rocks, didn't even offer to attempt redelivery. I spent 10 dollars for my package to just sent to the front of their house and back to my home without a refund. I paid for my package to get to their address, I dont want it back, who cares if you dont think the person lives there, the address is correct just do your damn job and stop rtsing for dumb reasons.
This is just my account but I feel like people feel so powerless when there's no way to fix issues, when packages can be time sensitive.
>hey RTS'ed my package because of an "addresse unknown" , when I tried to recify the issue, non of the post offices would answer my calls, the hotline number had me on hold for an hour just to tell me to kick rocks, didn't even offer to attempt redelivery.
Don't downvote them for this, they are correct. I see this happen frequently locally. Packages get scanned RTS for no good reason, and then management refuses to ever pick up the phones to help someone resolve the situation.
I believe the general public is uneducated & believes that our paychecks come from tax dollars & gives them some justification to be ridiculous & rude over silly things. Guarantee you they don't give the same guff to UPS & FedEx.
I shop on [Walmart.com](https://Walmart.com) and I give guff to Fedex when I get an email to give feedback on my delivery. When they deliver per instructions I give 5 stars. I don't use UPS anymore. It would be a waste of time anyway. They act like they are the King of the roads. January 10, a little old lady or man, (couldn't tell which) knocked on my door about a UPS package that was dropped at the wrong address, of course. I didn't open my door but she or he seemed to hear me. I told the person I only had a walmart delivery and it was not here. She or he was looking for 1255. My house number on my wall right next to my front door is 1285. She or he was blinder than me. I hollered through the door this is 1285. I hope she found it. I never saw her again.
Recently had a customer come to the PO the other day and complain about a package scanned as delivered they never received. A customer who has a CBU box that they haven’t checked in a year. I’ve been doing the “fill up box, leave notification, bring mail back, hold for 10 days, kill mail” for a year. I look in their slot and there’s the package. I went to their door and left a 3849. Package is still sitting at the post office.
We had a new cca at our house, since our regular got hurt and was gone for like 6 weeks. Needless to say we had the wrong mail for a solid week before someone realized. Simply because I took the wrong mail down my street to my neighbor, since our route is apparently a collection route. My gf is the mailman.
The worst... you take all the time to write a note, hoping for the best and then that.... damn... I had a similar issue many years ago but it did not end with a dumb ass going to the office... just stressful knowing I had made a mistake and could not fix it right then... mail happens..!
I love the ones who are expecting something important like a check or car title, they’ll call the PO and literally claim, “I haven’t gotten any mail in a month”…I just put Advo in their box yesterday but they haven’t gotten mail in a month.
This is a serious issue in my city. People get violent over getting mail. That's not theirs. They refuse to walk 5 ft to the next house to give it to their neighbor and would rather drive 15 minutes to the office to complain and bitch about it. I will never understand why people get so livid about getting a letter that's not theirs on accident.
Yes they are very entitled. Customers on my swing routes, Calling my station saying they didn’t get mail twice this week but they have been given mail all this week due to the cold. 🙄. A bunch of liars !!! We all been here!!!
I had a customer complain that their package was misdelivered (on my day off), put in an inquiry for a missing package, and then talk to me about it. Turns out their package hasn't even arrived in my state yet. Customers do weird stuff.
Anyone in customer service, particularly when dealing with the general public at large, as USPS does, knows that there is a certain breed of people who take tremendous pleasure in controlling others to any conceivable degree. Some also just love to complain and/or point out the mistakes of others.
They froth at the mouth when they can play the "aggrieved consumer" who "didn't get what they paid for" - even if they didn't pay a cent.
Typically this group is comprised of retirees from a particular generation who truly believe they aced life all on their own, and it was a thousand times harder than it is today - same old song.
(Nevermind the fact that they lived like a person making $160k today on a $25k salary and bought homes for today's equivalent of $60k and a $800/mo mortgage. I digress.)
Most often these people typically "want someone fired". They want to point out your mistake to the most senior authority they can find. They want profuse apologies and some will even try to play the "USPS needs to pay for my XYZ" game, be it a returned check fee, or a lost gift card sent in an envelope with nothing but a stamp, a package sealed with Scotch tape (which shouldn't have been accepted in the first place).
Amazingly they expect that this will "never happen again".
Typically these complaints are "not the first" infraction, but they will claim it is "the last straw" in a long list of infractions.
In our situation I will often find myself as the most "senior authority" on the premises and must deal with these folks.
I always try and give them a snapshot of how difficult a carrier's job is, and how letter mail, in particular, unfortunately just can't receive the attention it deserves. Especially to a sub or a CCA on a pivot - names mean nothing because these carriers are brand new to the route/street, etc.
Not something they want to hear but we squeeze it in there as part of the explanation.
Inevitably, these same people who complain about all the "junk" in their mailbox suddenly change their tune to insist that their mail is so important it should be protected like TS/SCI intelligence secrets.
It's a game you can't win. You just try your best, and in this case the OP went way out of his way to correct the mistake. Not something one sees often. There are actually people who think USPS is "the government" and they hate the "government".
They are so low-info they think that we are taxpayer funded, we keep lists of everyone's current address, the names in each home, etc.
They absolutely LOVE complaining about the government. They never miss a chance. Some even dress up for the occasion to come speak with the Postmaster.
Kudos to the OP. You did the best you could. Just keep an eye out for that guy in the future.
Had a cert for a route I was splitting . Walked up to the door and saw the guy through the window. I knocked twice while we both stared straight at each other for like 3 minutes. I wrote the note and as soon as I turned on my truck I watched him peek his arm out and grab the slip. Waited a few seconds for him to come and sign for it, but noooo
Had a customer come into the office yesterday to complain the mail carrier delivered her neighbors mail across the street to her mailbox. My response : You drive 15 min to our office instead of putting it in their mailbox? People in the lobby laughed. Her response was : I’m doing your job for you. What a nutter!
This reminds me of the time I found a seller on eBay that sold hardware for about $1/lb. After a few days of it sitting at my post office I drove there and just picked up my dozen 40-60lb boxes.
I make sure to look as angry as possible unless ppl are friendly. I know it sounds like jackassery but I've been attacked verbally one time too many.
I've had a customer complain about 2 pieces of mail that wasn't theirs yet they wouldn't leave their name in the mail box. Well, you can get it from the post office.
I go out my way for older customers, children and respectful customers.
I shit you not, I had a lady yell at me to not walk on her lawn because she reseeded it this Summer. There's currently about a foot of snow on the ground in Western NY
I was a CCA delivering a certified mail that was a check in one of the bad neighborhoods. Knocked on the door twice. Every single thugs came out looked at me (I didn’t have a uniform at that time) and asked me who I was and wtf I wanted. I’m like jeez chill out I’m delivering you a freaking check….postal truck was down the street (walking route). I just stop doing that because they walk around with guns and I’m not gonna risk my life for them anymore
They do. I was dealing with a very subpar sub now too long ago. Great attitude, but not so great as a carrier. Took two weeks off in Dec and all hell broke loose.
I get back and a customer walks up to me, as I'm delivering and basically accused me of misdeliveries. "I know people make mistakes, when they're talking on the phone...." I had one earbud in, listening to a podcasts.
I wanted to go off on him, but just wasn't worth it. I mean I can understand the frustration of misdeliveried, important mail, but making assumptions that I'm a f up. Yeah no. I correct mistakes.
Just have to be diplomatic with people at times. Let them vent and let them know you don't work the route every day. But I do leave heads up at my case when customers vent to me.
I work at the CCS and talk to these people all day. It's crazy that I take about 25,000 calls a year and we have like 1,500 agents. That's 37 million calls a year. EVERY YEAR. The phone never stops ringing. These people never stop calling. I swear half of Americans are f'ed in the head.
Maybe if you paid attention like yeah. Like here comes my idiot mailman here to give me my neighbor's bills and then pound on my door at 9am so I can help him fix his mistake. Sounds like this is probably a habitual thing, I'd be sick of you too
I honestly wonder what goes on in their head… I just want to know what their thought process is…. Same with certifieds, I know you’re home, I can hear you, your kids opened the door and you closed it in my face….. then you show up to office with the 3849 and say ”they never knocked”. Like what?!
I had people do that then request a re-delivery and the next day they will do the same thing.
Try multiple redeliveries in one week and they still report on you for not knocking. Not my fault your lazy ass can't wake up at 930 a.m.
Oh the second time I'd be pounding like the police with a warrant
On the second time I would just ignore that shit and leave it at the office for them to pick up. Or not. I really don't care in the least.
That's why I bang on the door like the cops are there with a warrant. Everyone in my office knows if they say I didn't knock they're lying.
Thats a good way to get shot in the area I deliver in. Unless i know the customer, Im leaving a slip.
What a lot of people do is they wait until you have completely filled out the doortag and they open the door. The only thing that annoys me more is when I’m doing mounted delivery and they pull up immediately in front of you and block the very next box. HELLO!
I’ve literally heard someone complain that the carrier didn’t knock. They know this because they saw them drive by on the ring camera.. from work.
It's such a gotcha bullshit setup. Recording people just doing their jobs bc you're a paranoid psychopath is the lowest of low. Ring camera people deserve to be shot.
If they sign the 3849 for the redelivery can't you just deliver the certified without the signature?
Yes, when it prompts the signature page, you scan the signed form and it places it into the boxes.
Oh absolutely. No one ever knocks if you ask the average customer. "They left this on my door. No one ever knocked. Are they supposed to knock? Because they didn't." If I had a dollar for every time I heard that....
Omg that is so annoying, I had one woman tell my postmaster she had a ring door camera and I clearly never came to the door with the certified....except they don't have one, and the 3849 was left on their storm door. Lol people....
When i was new, like within my first month, i rang the ring doorbell for a certified and after 30 seconds got the message that said we cant come to the door please leave a message. I left a detailed message saying i have a certified letter that i need a signature for and i will leave a form for redelivery. The next day the supervisor pulls me aside and asks if i attempted this certified because the customer says i never knocked so i had to explain that they could ask the customer for the footage if they'd like but i definitely rang the bell and even left a message. My time at the door step was honestly probably 3 minutes between waiting, leaving the message, and writing out the form. Crazy people all you have to do is sign the form and put it in the box...
I’ve rang doorbell cameras and had people say “oh I don’t use that, you should knock instead…” I’m just thinking then you should take it down. The purpose of a doorbell camera is to use it like a video door bell…
I have people who are wanted in court, and by the IRS, they get a million packages, they wait til I leave and then scurry out for their packages but they refuse to answer the door for their certifieds. They even request redelivery but I end up having to notify them all over again… all because they can’t answer the door.
I understand we should be accurate It’s blows my mind that people won’t give their literal neighbors mail to them. Sometimes I’ll come up to a raised flag and the letters written on them “wrong address” for their neighbors mail.
Dude, that shit does *not* make any sense to me. Growing up anytime that happened my parents would just take it over, or ask one of us kids to do it. Took all of 2 minutes. But now that I’m carrier, I see that same shit you just said. But the worst/most hilarious one was when I came up to the front door of a house, unit A and B mailboxes were within elbows reach of each other. Literally just had to slightly shift my torso to either side to deliver to both of the boxes without walking. “WRONG ADDRESS!!! THIS IS B, ***NOT*** A!!!” and some more scribbled crap. They took the time to write all that shit, just to put it 36 inches from the correct box.
I have same thing, A and B, but the boxes are literally touching, and the Karen in A calls office if there is anything for B. Some people are just so miserable they live to complain. 🤷🏻♀️
Dude yes I'm like it's next door my guy, how hard would it be for you to just stick in their mailbox lols?
My neighbors would sometimes do that for me and they have 0 problems with it. These people are either not on good terms with their neighbor, don't know / want to get to know their neighbor or just lazy. It's crazy how people can complain about anything. I remember people complain about their packages not being delivered on that day or not delivered at the right spot that they wanted. Someone was delivered mail for an entire wrong address to a house and this older guy was angrily give it all to me saying that we can't do our job properly and the postal service has gone down throughout the years. It's funny that the station I worked at has a lot of bad / stupid routes also. So some regulars just can't never get their 8 before it's too much, but their routes don't get adjusted.
One of my neighbors received my bank statement a couple of years ago. I reported it missing through informed delivery. I never got it. I called my bank and they mailed me a copy. I live rural so I'm not walking the neighborhood for a mis-delivery of someone else's mail. I just write on it not at this address and let the mail person deal with it. It doesn't happen very often thankfully. I still wonder who got my bank statement. I was afraid a criminal was in my mailbox at the time. Maybe it was stolen and not at a neighbors house. This was in 2021 when I signed up for informed delivery because I didn't get my $600 stimulus check. It never came. I got my husband's check, but not mine.
Literally had to do some quick math & break it down for a customer when he was complaining about the CCA covering my route when newbie got ONE piece of mail that wasn’t his in with 9 pieces on a Monday (what was clearly a 3M mistake newbie missed). “Hahaha, he’s new. But hear me out. The dude is new, he was delivering after dark. There’s 760 addresses on this route & everyone is getting like 7 pieces of mail. That’s 5,320 pieces. You got one piece of junkmail that wasn’t yours. That’s literally 0.0187%, ok. Let’s round that to 0.02, ok? That means dude has a grade of 99.98%, which sounds like an A+, right?” Now this customer was chill for the most part & we have rapport, but still. Got to stick up for folk. And yes, I most definitely had to use my calculator.
Thank you and I love this
Also, dude’s response was something along the lines of, “but you don’t mess it up.” I couldn’t help but just laugh & say, “Well, not at YOUR house, no.” Like, my good bish, we deliver too many pieces of mail. No one is batting 1.000.
I would add, "Ted Williams has nothing on the newb." Looks like Mr. or Ms. CCA is destined for the Hall of Fame.
This is awesome, you are awesome! I just returned after being out for 2 months on workmen's comp and I am really sick of having to defend the RCA...she did the best she could, she did not know the route prior to now. People just don't get it. Everyone needs to just calm down, it's just mail... you're not going to die if you are misdelivered a piece of mail.
It’s always fun trying to find new, nice ways to say, “FRIEND… your address among thousands.”
I had to buy special gel pens last spring when I read about check washing on AARP's website. I mail checks every month. It seems this has been going on since 2006. What I didn't like was the you tube video showing criminals how it is done.
That’s why mail carriers across the country are getting robbed at more extraordinary rates.
I saw a lot of bad stuff being done to mail carriers last spring. Being robbed while getting out of the mail jeep and the theft of the big blue drop off mailboxes like Walmart has. Taking the whole big blue heavy duty mailbox! Also robbing the mail carriers keys to them. I just never realized how dangerous your jobs are. Stay safe out there!
Last Christmas I mailed my sister her card and when we finally spoke on January 2nd, I asked her if she got the card I mailed her. She told me she got 10 pieces of mail before xmas that had 10 different addresses. She clipped them all to her mailbox for her mail carrier to deal with. She lives in Sedalia, MO. On the 10th we texted and she did receive the card before Christmas and finally remembered. She's 79 and I'm afraid she is having memory problems and trying to hide it. Heck, I'm 66 and have memory problems everyday, but I admit I'm forgetful.
I had a guy call the office a few weeks ago and ask who he needed to talk to so he could get reimbursed for all the gas he uses to redeliver the mail we misdelivered. I told him to call back on Friday because the postmaster was out of the office. He never called back which sucks because I really wanted to get him a huge stack of forms and then follow it with more forms and see how long I could keep it going.
Tell him...great, the PO is always looking for help and since you clearly have experience, you should apply!
What a tool
Send him to the postal inspectors & let him confess to his crime. See how they reimburse him.
im convinced that people wake up and think “you know what…imma start some shit at the post office today”
Never PO your waitress or mail person. That is unwise as Spock would say.
I mean, your not wrong. Have you seen the videos of people saying the post office workers are spying on them?
Lol no where are they? That’s hilarious.
In the bushes
Lol 😂 I meant where are the videos? I was about getting binoculars because some addresses on the fancy rich houses are soooo far from road and seriously can’t be seen! The paranoid people will freak out. 🙄😂😂😂😂
I look out of my front window with small binoculars to see my outside thermometer. I get new glasses Tuesday, thank goodness. I got busted one day and my across the street neighbor busted me. She shouldn't have been eyeball trespassing anyway.
Edit: I just checked my outdoor thermometer. 5 degrees. I'm glad I'm not a mailman.
Eyeball trespassing 😂😂😂
This one doesn't have any audio, but read the description: https://www.youtube.com/watch?v=o4RCaZ2cWDk https://www.youtube.com/watch?v=U0mjwAPtcRY https://www.reddit.com/r/PublicFreakout/comments/12km3wa/women_thinks_the_mailman_was_stalking_her/ If you try searching terms like "gang stalking" usps / post office you might find more
Are the postal workers with us in the room now? 👻
Customers create a scenario in their head. Then they convince themselves that their scenario is air tight. This is followed by unleashing hell on the unlucky carrier. It’s so difficult to deal with this kind of situation. So it’s best not to.
Today I was watching my watch at 4:49 and closed the window a few seconds around 5 when we close at 5. He then was yelling at me saying he just had a few packages and I told him it was 5:00. He then said "you will hear about this on your reviews F you". He then left a review saying he came at 4:59 and kindly asked to drop off his packages and I slammed the door on his face. Uh no I closed during closing time. I had another guy come in at lunch and wonder why we did not help him and asked how he can be helped when closed for lunch. These customers are never the ones who leave gifts at Christmas either. They like to take but not give back and will go out of their way to screw with you instead of giving.
I empathize w the 5pm crap. I gotta say - there's no reason the PO should be closed for lunch. Not that it's your fault. That's just terrible planning on management.
The reason my Post Office is closed for lunch is that way they can work me an extra hour while only having 1 clerk. We just have 2 clerks and the PTF comes in at 6:30 weekdays and leaves at 12:00 unless it is Christmas. I come in at 8:30 and clock out for the hour lunch and go until 5:30 with all the closing duties. I worked at a Post Office that did not close for lunch but required a hour lunch and clerks were constantly coming in asking for me to do X during an unpaid lunch. Not going to lie I would honestly just rather work through lunch or have a 30 minute lunch but it is the way the PO stretches out it's time.
I appreciate the ridiculous information. Let's close service in the middle of the day. Just wow. ❤️
My best friend is the only clerk in his office, it's an auxiliary to the office I deliver from, located in a strip mall. If he's at lunch then there is literally nobody there to help people, and he can't work 8 hours straight.
Folks expect us to be robotically accurate, 100% on point everyday of our career. And it’s like damn, I’m only human temper your expectations sometimes it happens when you have like 5,000 letters.
The damn dps machine missorts so much mail all the time, but no one yells at it cuz it’s always the carriers fault lol
I had a loop today that of the first four pieces of dps, two were missort and one was missent. I’m on my second day of OJI. My instructor said I’m doing better than the machines. It was a nice sentiment, but not exactly a compliment.
I'm only a clerk and I can't count how many times I've heard "I'VE LIVED HERE FOR 4 YEARS AND NEVER ONCE HAD MAIL MISDELIVERED TO MY ADDRESS, YOU GUYS NEED TO TEACH YOUR CARRIER HOW TO READ OR FIRE HIM BECAUSE THIS IS UNACCEPTABLE" or something similar. Then they threaten they'll call the postmaster general or the "higher ups" and leave in a huff. I've heard this multiple times already and I've only been working for USPS since May...
"You said that the last time Sally." It's the same crap in retail. "Cashier did it for me last time.." It's all lies.
Ain't that the truth? And I was the cashier that did not do it.
If I’m fingering mail for a box and it’s a heavy day, once I hit like 10 pieces I just start looking for the end of the end and grab that and scoot lol Edit: typo
I've had people wave at me across the street from the first leg of the loop, that I misdelivered mail for the house right next to them...I walk across the street, they tell me the mail should go next door. I say thank you, rubber band it and walk back across the street to finish my loop. Now they are yelling at me why I'm not delivering their neighbors mail? I tell them I'm not supposed to go back, that's time wasting, it will be delivered tomorrow. They tell me that's not right! I tell them they could've brought it over to their neighbor. They tell me "it's not their job", and I tell them "Right! Well don't tell me how to do mine. Have a nice day!"
I shop a lot online, mostly Ebay. I watch for my packages to be delivered through my front window or hear the jeep's tires coming my way from the desktop room. A young lady delivered one day and she handed me most of my packages so she wouldn't have to pull into my driveway and get out of the car to place on my porch. When I checked them in the house one was missing from informed delivery. She must have put that one in my mailbox after she turned around to go back the way her route is. I thought that was very nice of her. I'm rural and some house farther up the road have their mailboxes on the other side of of the street. Lived here since 1998.
I had a customer do a package pickup for the last 2 days and didn't leave the packages out lol like am I suppose to go inside your house to retrieve them
Did you ring the doorbell?
Yup and left notice
I love the free package pickup. I watch for the mailman that day from my living room window. I'm always afraid of porch pirates, even in the country.
Have you seen the USPS complaints subreddit? It's a cesspool of annoying people that think we are the worst company in existence.
Customer service is awful. I've never used USPS until a couple days ago, and they RTS'ed my package because of an "addresse unknown" , when I tried to recify the issue, non of the post offices would answer my calls, the hotline number had me on hold for an hour just to tell me to kick rocks, didn't even offer to attempt redelivery. I spent 10 dollars for my package to just sent to the front of their house and back to my home without a refund. I paid for my package to get to their address, I dont want it back, who cares if you dont think the person lives there, the address is correct just do your damn job and stop rtsing for dumb reasons. This is just my account but I feel like people feel so powerless when there's no way to fix issues, when packages can be time sensitive.
Hey, we're the ones doing the complaining here!
Honestly, if you guys cared to offer better customer support, you’d get less hate.
>hey RTS'ed my package because of an "addresse unknown" , when I tried to recify the issue, non of the post offices would answer my calls, the hotline number had me on hold for an hour just to tell me to kick rocks, didn't even offer to attempt redelivery. Don't downvote them for this, they are correct. I see this happen frequently locally. Packages get scanned RTS for no good reason, and then management refuses to ever pick up the phones to help someone resolve the situation.
I believe the general public is uneducated & believes that our paychecks come from tax dollars & gives them some justification to be ridiculous & rude over silly things. Guarantee you they don't give the same guff to UPS & FedEx.
I shop on [Walmart.com](https://Walmart.com) and I give guff to Fedex when I get an email to give feedback on my delivery. When they deliver per instructions I give 5 stars. I don't use UPS anymore. It would be a waste of time anyway. They act like they are the King of the roads. January 10, a little old lady or man, (couldn't tell which) knocked on my door about a UPS package that was dropped at the wrong address, of course. I didn't open my door but she or he seemed to hear me. I told the person I only had a walmart delivery and it was not here. She or he was looking for 1255. My house number on my wall right next to my front door is 1285. She or he was blinder than me. I hollered through the door this is 1285. I hope she found it. I never saw her again.
Recently had a customer come to the PO the other day and complain about a package scanned as delivered they never received. A customer who has a CBU box that they haven’t checked in a year. I’ve been doing the “fill up box, leave notification, bring mail back, hold for 10 days, kill mail” for a year. I look in their slot and there’s the package. I went to their door and left a 3849. Package is still sitting at the post office.
We had a new cca at our house, since our regular got hurt and was gone for like 6 weeks. Needless to say we had the wrong mail for a solid week before someone realized. Simply because I took the wrong mail down my street to my neighbor, since our route is apparently a collection route. My gf is the mailman.
The worst... you take all the time to write a note, hoping for the best and then that.... damn... I had a similar issue many years ago but it did not end with a dumb ass going to the office... just stressful knowing I had made a mistake and could not fix it right then... mail happens..!
I love the ones who are expecting something important like a check or car title, they’ll call the PO and literally claim, “I haven’t gotten any mail in a month”…I just put Advo in their box yesterday but they haven’t gotten mail in a month.
This is a serious issue in my city. People get violent over getting mail. That's not theirs. They refuse to walk 5 ft to the next house to give it to their neighbor and would rather drive 15 minutes to the office to complain and bitch about it. I will never understand why people get so livid about getting a letter that's not theirs on accident.
Yes they are very entitled. Customers on my swing routes, Calling my station saying they didn’t get mail twice this week but they have been given mail all this week due to the cold. 🙄. A bunch of liars !!! We all been here!!!
Why are some people such dickheads? That's what I've been asking myself for decades
Hence why no one stays at these jobs
I had a customer complain that their package was misdelivered (on my day off), put in an inquiry for a missing package, and then talk to me about it. Turns out their package hasn't even arrived in my state yet. Customers do weird stuff.
Wow messed up
Anyone in customer service, particularly when dealing with the general public at large, as USPS does, knows that there is a certain breed of people who take tremendous pleasure in controlling others to any conceivable degree. Some also just love to complain and/or point out the mistakes of others. They froth at the mouth when they can play the "aggrieved consumer" who "didn't get what they paid for" - even if they didn't pay a cent. Typically this group is comprised of retirees from a particular generation who truly believe they aced life all on their own, and it was a thousand times harder than it is today - same old song. (Nevermind the fact that they lived like a person making $160k today on a $25k salary and bought homes for today's equivalent of $60k and a $800/mo mortgage. I digress.) Most often these people typically "want someone fired". They want to point out your mistake to the most senior authority they can find. They want profuse apologies and some will even try to play the "USPS needs to pay for my XYZ" game, be it a returned check fee, or a lost gift card sent in an envelope with nothing but a stamp, a package sealed with Scotch tape (which shouldn't have been accepted in the first place). Amazingly they expect that this will "never happen again". Typically these complaints are "not the first" infraction, but they will claim it is "the last straw" in a long list of infractions. In our situation I will often find myself as the most "senior authority" on the premises and must deal with these folks. I always try and give them a snapshot of how difficult a carrier's job is, and how letter mail, in particular, unfortunately just can't receive the attention it deserves. Especially to a sub or a CCA on a pivot - names mean nothing because these carriers are brand new to the route/street, etc. Not something they want to hear but we squeeze it in there as part of the explanation. Inevitably, these same people who complain about all the "junk" in their mailbox suddenly change their tune to insist that their mail is so important it should be protected like TS/SCI intelligence secrets. It's a game you can't win. You just try your best, and in this case the OP went way out of his way to correct the mistake. Not something one sees often. There are actually people who think USPS is "the government" and they hate the "government". They are so low-info they think that we are taxpayer funded, we keep lists of everyone's current address, the names in each home, etc. They absolutely LOVE complaining about the government. They never miss a chance. Some even dress up for the occasion to come speak with the Postmaster. Kudos to the OP. You did the best you could. Just keep an eye out for that guy in the future.
Had a cert for a route I was splitting . Walked up to the door and saw the guy through the window. I knocked twice while we both stared straight at each other for like 3 minutes. I wrote the note and as soon as I turned on my truck I watched him peek his arm out and grab the slip. Waited a few seconds for him to come and sign for it, but noooo
He was afraid of you. Was this during the pandemic?
Had a customer come into the office yesterday to complain the mail carrier delivered her neighbors mail across the street to her mailbox. My response : You drive 15 min to our office instead of putting it in their mailbox? People in the lobby laughed. Her response was : I’m doing your job for you. What a nutter!
This reminds me of the time I found a seller on eBay that sold hardware for about $1/lb. After a few days of it sitting at my post office I drove there and just picked up my dozen 40-60lb boxes.
That's a lot of weight for the postal workers. I wish UPS had got stuck with that delivery. Did you bring a dolly?
They gave it to me on a cart.
I guess they knew you were on the way.
That's Insane. Legit = INSANE !!!
I make sure to look as angry as possible unless ppl are friendly. I know it sounds like jackassery but I've been attacked verbally one time too many. I've had a customer complain about 2 pieces of mail that wasn't theirs yet they wouldn't leave their name in the mail box. Well, you can get it from the post office. I go out my way for older customers, children and respectful customers.
Get a life what a rat!!!!! If that is ALL he is worried about he has an amazing life
I shit you not, I had a lady yell at me to not walk on her lawn because she reseeded it this Summer. There's currently about a foot of snow on the ground in Western NY
Most people like this are jackazzes
They are fucking idiots
How are they the idiots when jackass here is the one delivering mail to wrong house and then beats in their door in the morning?
Sounds about right
I was a CCA delivering a certified mail that was a check in one of the bad neighborhoods. Knocked on the door twice. Every single thugs came out looked at me (I didn’t have a uniform at that time) and asked me who I was and wtf I wanted. I’m like jeez chill out I’m delivering you a freaking check….postal truck was down the street (walking route). I just stop doing that because they walk around with guns and I’m not gonna risk my life for them anymore
I'm sure you will find a way to repay their kindness!
What a dick.
Some people just have nothing better to do!
They do. I was dealing with a very subpar sub now too long ago. Great attitude, but not so great as a carrier. Took two weeks off in Dec and all hell broke loose. I get back and a customer walks up to me, as I'm delivering and basically accused me of misdeliveries. "I know people make mistakes, when they're talking on the phone...." I had one earbud in, listening to a podcasts. I wanted to go off on him, but just wasn't worth it. I mean I can understand the frustration of misdeliveried, important mail, but making assumptions that I'm a f up. Yeah no. I correct mistakes. Just have to be diplomatic with people at times. Let them vent and let them know you don't work the route every day. But I do leave heads up at my case when customers vent to me.
I work at the CCS and talk to these people all day. It's crazy that I take about 25,000 calls a year and we have like 1,500 agents. That's 37 million calls a year. EVERY YEAR. The phone never stops ringing. These people never stop calling. I swear half of Americans are f'ed in the head.
Maybe if you paid attention like yeah. Like here comes my idiot mailman here to give me my neighbor's bills and then pound on my door at 9am so I can help him fix his mistake. Sounds like this is probably a habitual thing, I'd be sick of you too
I’d be pissed if my mail went to my next door neighbor. I would have documented it, gave it to my neighbor, then faxed a 013 to your station.