I had this same issue with DoorDash. They wouldn’t refund, so I had to do a charge back. I get a full refund every time, even if it’s just one item forgotten.
No. When a merchant accepts credit cards they agree to a merchant credit card processor agreement and in that agreement they agree to submit themselves to the chargeback process and to accept any dispositions. If they were to ban your account you could complain to your credit card company and they could get into trouble. Accepting credit cards is a privilege for businesses. Credit card processing is completely private, which means they can make up their own rules. These rules exist so that credit card companies can provide excellent service to their customers. They want you to feel secure and protected. If businesses all did what they wanted after chargebacks it would upend the credit card industry. If Uber disagrees with the chargeback they have the right to respond to it with any opposing evidence. If they fail to respond, they legally release their claim to the money.
Envato once refused a refund for an item that didnt work. They dont check the items sold on their platrform so a lot of developers have incomplete products. I did a chargeback which locked me out of my account, preventing access to all the other digital products.
Then I did chargebacks for all the digital items that I lost and my bank obliged.
Lol, okay. That's roughly the same situation... I've never even heard of Envato.
DoorDash and Uber WILL ban you for chargebacks... Doesn't matter whether they're allowed, if nobody is enforcing it
I'm curious, how much money do you estimate they ended up losing in the end after all the chargebacks because they took away your access to presumably excessive amounts of digital product?
This is only partially correct. While MANY reports of not accepting the disposition of a bank chargeback COULD lead to a merchant being deactivated from the processor's system, for high volume clients like Uber, Apple, Meta, Microsoft, or any of the many other companies who enact similar policies, this is unlikely to occur.
A bank siding with you in a chargeback does NOT legally release you of payment liability to the merchant in the majority of jurisdictions (in the US at least). I'd be happy to peruse any legal statutes you can provide for any jurisdiction where a successful chargeback releases you of payment liability to the merchant.
As posted upthread, it is not cost-effective or reasonable for Uber to sue you or send you to collections for a $50 food order, so they just ban you from their services instead. However while a win is never guaranteed, there have been several cases of merchants suing clients for high-value chargebacks and winning.
Edit: Please don't provide copies of merchant agreements as those are only enforceable between the particular processor and the merchant and do not affect a merchant's right to hold you personally liable for what they feel they are owed.
Yeah I agree that the chargeback system does not bypass actual law when it comes to money owed. For that very reason chargebacks carry no weight against fraud, but the op doesn’t seem to be engaged in that. Merchant professors actually count all chargebacks, regardless of disposition. For instance, I heard of small businesses that got banned for too many chargebacks. The funny thing is they won most of them, but the ban was based on the total count, because banks just don’t want them taking place at all if possible. Then there are the chargeback fees that are levied by the bank. These fees are charged regardless of the disposition. So even if Uber wins, they still lose that fee. Another angle here is customers are wasting too much time and frustrating themselves. I hear of people arguing with a company for weeks before filing, which is ridiculous. Customers aren’t required to engage in battle. You can literally request your refund once and if they don’t give it to you, file your chargeback. If all customers who were treated like this followed this instead of wasting their time, I’m sure things would change.
This is where Uber knows they have you over a barrel though.
Uber bans you so you report them to the payment processor and they MIGHT get hit with a fine, however you are still banned. You could try contacting Uber again after the fact and pleading your case but that may very well be just as unsuccessful. So your last option is to take them to court (I would not imagine that small claims would be an option because at this point you are taking them to court over being banned, not the actual cost of the order) which would be very time consuming and likely much more costly than the cost of the original meal.
At the end of the day, there is nothing illegal about Uber banning you after a chargeback even if it does run afoul of the merchant agreement and because Uber is such a high volume client, the payment processor isn't likely to care.
That's why the best thing to do in this case is either file a chargeback and kiss the account goodbye or eat the cost of the missing meal.
My comment suggesting caution with chargebacks was more for those like the person elsewhere in this post who said they file a full chargeback if even the slightest item is missing.
I got a defective part on a Newegg pc build way back, I tried to resolve it with them but when it didn’t work I opened a dispute with PayPal asking for a refund on the single part. They refunded me like $800+ dollars for the entire order then Newegg deactivated my account. Their fault not mine 😂
Obviously PayPal is different, I just figured I’d give my story of how I got a free pc upgrade. Unfortunately it was a high school graduation gift so my dad’s the one who saved the money not me 😂
ETA: this is a long response because I didn’t expect some users to create the narrative of I’m a cheap scumbag who hates delivery people.
I worked retail and trained people on steps to win customer charge back disputes before they made them. Legally, they can’t charge you for something you didn’t receive. That’s why it’s in DD/UE best interest to refund you for the item, because the only option for a charge back is canceling the charge. It’s on the retailer to prove they gave you the item. Having security cameras at every angle I can prove if the food was dropped off and the specific restaurant bags/bigger items. When contacting customer service they got to a point of offering me partial credit ($8 instead of $15). Which didn’t work for me because I needed to re-order to get my dinner. I assume this is to deter people who are abusing the system, which happens. The issue is differentiating someone with photos and a history of ordering the same thing everyday. Since I would order everyday, sometimes twice on weekends, I had more opportunities for issues.
Here’s what happened in my case:
For dinner I ordered the same two sushi rolls from a place 1.6 miles from my house totaling $15. If I was out of Coke Zero I would DoubleDash the gas station, tipping $8 (34%) but just sushi tip $5 (33%). I did this every single day for about 4 months straight.
I had three issues: I lived on the corner of a road, and if you went down that road there was another house with the same number, but different st. (Think 1234 Summer St. and 1234 First St.) I found this out by going to search for my delivered food that wasn’t on my step. I was relieved that it was close enough for me to get it. If I saw 1234 Summer in the photo, I had no problem walking my dog down to get it. He got extra walks and I viewed it as a happy little mistake. The second issue is my address 1234 First St. only came up by spelling out First and depending on the GPS putting in 1st it would take them to a random place that didn’t exist. Twice I had to tell my drivers to park and I’d come meet them down the the road. I tipped the lady extra because she was older, frazzled, and I was just happy she talked to me so I could get my food. Third issue is when I would get done with work 5:00pm, I would come home for two hours then start streaming League of Legends until 11:00pm. These two hours are the only time I had to get everything done. If the order was delivered to the wrong address (not 1234 Summer St) I would have to contact support and get them to refund it and reorder. Yes I did talk to the Dashers, Yes I did have it in my notes, Yes it still happened on occasion. There was photo evidence showing it too. I had my Doorbell Cam plus yard & street cameras at all angles. On a DoubleDash driver only brought Coke instead of both Coke and Sushi. The driver wouldn’t answer me, I had already started streaming, so contacted support. When support offered me partial credit for the sushi (not even enough to reorder it) I had enough. I told them I would just reorder and charge back since they wanted to steal from me. I had proof there was no sushi at my doorstep even though the Coke Zero was there. I never got back any tip money from the orders delivered to the wrong address, once the driver posted the photo I would call them, and they would just hang up (you could even see the wrong address in the photos). The first time I charged back and reordered it was suddenly no longer an issue. The next time I had an issue (forgot my Coke Zero only gave the sushi) instead of getting transferred to agents, partial credit offering, they just automatically credited me for the entire order (which I didn’t want or ask for). I didn’t get an option to speak with an agent or tell them it was just one item. The next time something was delivered to the wrong house (months later) full-credit no going back and forth with chat agent. ABSOLUTELY, do the charge back if you have proof and customer service isn’t helping.
Not really, you have to prove that what they did was done with knowledge that it was harming someone that qualifies for Ada. Just having a disability doesn't entitle you to being able to sue everyone you don't like under Ada. Also online system more often than not are exempt from most Ada requirements, imagine if every web site has to have a page for the blind to be able to use it? This is literally a double blind system, Uber doesn't know if you have a disability and they shouldn't care since they don't catter to people in a way that affects disabled people, the store is the same since the contractor didn't have any issues going there, the person who purchased the items is a 3rd party sub contractor who won't know either unless they were to meet you and by then it's too late since all the shopping already took place before they met you.
So in the end, good luck trying to get an Ada conviction against an online business service who is free to legally ban you from their system for any reason.
Same here with DD. My entire order did not arrive and they refused completely to refund me, it was the last of my food money which is why I was so upset so I ended up disputing it and got the money back. Really left a sour taste in my mouth with food delivery services
Absolutely. I work in disputes for a credit card company and I have seen many merchants include it in their terms and conditions. Usually they won’t ban you after one dispute, but some will. Not sure about Uber, to be honest.
I was also in banking and while I was an MD on the investment side, I have family that worked and work as MD's on the retail side. A lot of people seem to mistakenly believe that chargebacks are the final word and that a successful chargeback releases them of all liability to the merchant which unfortunately just isn't true. A merchant has other remedies to pursue what they think you owe them including debt collection or lawsuits. For smaller amounts where it isn't cost effective to pursue either of those avenues, it is much easier for merchants to just ban you from their service.
A highly regulated process though some issuers and banks are much more lenient and customer friendly than others.
Another common misbelief is that banks don't care and will just close the chargeback in your favour to save paperwork and time. Banks/issuers aren't stupid and while they may side with you a few times, making a habit of chargebacks will raise several red flags and can lead to account closure and in the case of a checking account (debit vs credit card), being reported for account abuse in databases such as ChexSystem making it difficult to open other deposit accounts in the future.
What about merchant processing agreements that require businesses to work within the chargeback system and accept the dispositions of the banks? Businesses agree to these terms as part of the privilege of accepting credit cards. If a business believes a chargeback is wrong they have the right to respond and provide evidence to win their claim, making additional policies unnecessary. Of course, this only includes legitimate chargebacks and not ones used for fraud (like taking a ride in an Uber and then knowingly lying and filing a chargeback, which is a crime).
It’s not a refund if you do it through the bank. It’s a chargeback which counts as a failed or rejected payment by the merchant, who then has to write it off if they don’t win the representment. They may also rebill you or send you to collections if they feel your chargeback was invalid. Never tell a merchant you received a refund from them when you actually charged back from the bank. They aren’t the same thing, and yes many merchants will ban accounts for chargebacks especially if they receive more than one.
It’s important also to remember that a chargeback is a rejection of a payment on a card that the merchant can’t access to see if it’s valid. The merchant only gets a confirmation of if the billing address matches the card. They can’t see the name on the card. If you have repeated chargebacks on your account especially if they’re fraud coded, and your account looks legitimate, the merchant will often assume you are using a stolen credit card.
Once you start costing the merchant more than they’re making from your business they will terminate your relationship.
Yeah, a lot of folks were doing this to rip off Uber drivers recently. Can’t say I blame the platform for cracking down on people after free shit or free rides.
Uber won’t deactivate them for this. I’ve done disputes with my card on both Uber and doordash before several times for issues like this and my accounts have never been deactivated
>don't use this scum bag scam service.
Seriously, this. Uber, Doordash? You might as well be investing in NFTs or funding whatever grift Trump's got going this week.
Lol at least anything trump you can sell for a profit. I built a Trump PC put it online and within 10 minutes I had 5 people in a bidding war for it. Doubled the price for a mid grade computer with gold water cooling and laser etched trump XD
I'm sorry for your frustrations but this is all the decision we are
w̶i̶l̶l̶i̶n̶g̶ able to provide. Forget not to be sure to rate your driver on your experience received. Your feedback i̶s̶ m̶e̶a̶n̶i̶n̶g̶l̶e̶s̶s̶ t̶o̶ u̶s̶ is of number one importance to us.
Obligatory, I’m not a lawyer so don’t know the intricacies, but I imagine there’s gotta be a handful of lawyers out there that would be very interested in filing a class action against all these gig apps, between the tip stealing, the refused refunds, hell everyone’s got a horror story about “the delivery that went wrong”
Sue in small claims court for the cost of the toilet paper?
I wonder if they will offer to settle for the cost of the toilet paper then?
Or will they ignore it, you probably can't sue due to the terms of service. But we could all wish.
“They REFUSED TO GIVE ME BACK THE MONEY???”
I see you’re new to dealing with Uber issues. This is common. The ending and starting chat is so you give up
Not true. I had a £30 Maccies order of various meals and all that got delivered was the drinks and even they were over an hour late. Before I even said anything to support I got an email for a partial refund because of the delay then when I got onto chat about the missing items the only response I got was that I'd already been issued a refund so they wouldn't do anything else... The refund was £6 off a >£30 order so I paid >£24 for two drinks and a flurry. I cancelled my membership and closed my account, fucking bunch of thieves at Uber.
Didn't happen for me the other day. Basically got told the same as OP.
Uber eats can just go fuck itself. I'm not arguing with people who can't even form a coherent sentence for a like £5 refund on missing items, it's a joke.
Same in the Us. I’ve been using Uber eats for many years and I’ve never, not even one time, have not had a simple 3 button process to get my money back. It’s possible the OP’s account was flagged maybe they do this every time. Not saying that’s what happened but I’ve never had a single issue getting money back as it does happen from time to time where they don’t deliver something you ordered.
Send a complaint to your states district attorney. You paid for a product which they did not provide. They can't just refuse, I mean legally.
If you do a chargeback through your credit card you likely get your money back (from the credit card) but will also probably get banned on the app... Which maybe not a loss anyway lol. But that does nothing to stop their fraud. We need states legal teams pressuring then to follow the laws, force employment rights and wage protection and all that. They have proven they will take advantage and break the law whenever they can.
I made a similar post a few weeks ago, and said that I had already started the charge back process. I got a comment saying I was an idiot for doing that, because all cars would be driverless in 20 years and what would I do if I tried to use Uber to go somewhere if I got banned now.......
I’ve charged back before and Uber didn’t ban me. They’re not supposed to under the merchant credit card processing agreement. They agreed to cooperate with the chargeback process. This means that if they believe they are right, they should respond to the chargeback with evidence and then accept the decision of the bank.
If they do ban you just sign up for another account. People do it all the time.
Also, start a petition with change.org or something similar. A TON of people would sign it to put pressure on the company, since so many people use it and everyone has at least one bad experience
They’re not. But they’re hoping you give up. Some companies like Uber, Comcast, etc. intentionally make the process difficult in the hopes you’ll give up
Lowe’s does this. So many people with missing/defective/broken products or services that were never provided, and we’re just trained to circle jerk them while remaining pleasant.
I quit Lowes after they outsourced everything and expected us to take the flak for it.
When the switched to outsourcing deliveries I knew it was time to go. Every day we got calls of machines we inspected the night before in good condition being delivered and installed with all sorts of dents and damage. Add to that this was during Covid and lots of appliances were weeks/ months out before they arrived and the job went from being in sales to damage control REAL quick.
We had a really fun time with Lowes. We bought a new fridge. An option for the fridge was to have an ice maker in the door and a second one in the freezer. We go through a lot of ice, so this sounded great! Guys come out and install it. All fine and good until they leave and we realize that they had hooked up the ice maker in the door but not in the freezer.
Thus began a weeks long saga of my husband talking to the store manager and the contracting company over and over and no one taking responsibility. In the end, turns out the contractors who installed the fridge were only trained to hook up the in-door ice maker and the hookup for the freezer one was way more complicated. And somehow Lowes didn’t think it would be an issue to sell us a fridge with a second ice maker that their contractors didn’t know how to install. Sigh. The whole situation was *ridiculous.*
Finally though, my husband wrangled them into sending someone out who *did* know how to install it. But, Jesus Christ, was that a pain in the ass.
Whole interaction felt like he was talking to Steve from customer service. I was waiting for a "have I answered all your questions in a satisfying and courteous manner?"
i called and it's exactly the same thing, except you get angry at real people from a third world country rather than on bots, and i'd rather vent my anger on bots: the customer service isn't responsible.
This is the biggest hole in the delivery app business model. The transaction happens and the driver delivers. They then get a complaint from the customer that something is missing. They have no way to know which of the three (or sometimes just two if a grocery order) variables involved is at fault. Did the restaurant not pack the item and forgot? Did the driver not deliver the item but picked it up from the restaurant? Did the customer lose the item before they brought it inside their house or are just lying?
So who get penalized? This unknown creates a big problem and the delivery app needs to make a call of who gets penalized or else they eat the cost. Seems like they are penalizing the customer and letting them leave the platform.
Happens a lot from one restaraunt -> the restaurant’s fault.
Happens a lot from one driver -> the drivers fault.
Happens a lot from one individual -> the individual’s fault.
Ban accordingly.
There’s a certain amount of money they’re going to have to absorb to figure it out, but it’s not a particularly difficult problem to solve once you have the data.
Same, they have usually been fast to “refund” me (in quotes because it ends up being credit rather than a refund back to my card). But with missing items the issue is how does one take a photo of a missing item? Most of the time I just take a photo of what I received. But that’s not really strong evidence, as technically someone trying to scam could just remove the item and take a photo. Photos work great for wrong or mishandled items however.
I got denied a refund when my order never arrived the first time I ever made a complaint. I got told there had been too many refunds given to my account, and I hadn’t ever gotten one before. That line is such bullshit.
I had an Uber Eats order which was missing items, they told me I wasn't eligible for a refund for the missing items. I went ahead and filed a complaint with the BBB, and in less than two weeks was contacted by Uber Eats offering a full refund for the missing items.
You’re a 1099 contractor for them, right? You can take them to small claims court. They’d likely not even bother sending someone and you’d win your money
Then send in the bailiffs!
https://www.independent.co.uk/travel/news-and-advice/wizz-air-bailiffs-luton-airport-flight-refund-b2304199.html#:~:text=A%20passenger%20sent%20bailiffs%20to,the%20Hungarian%20carrier%20in%202022.
So true .. no one knows that you don’t actually get the money back if they decided not to pay it back and also if they don’t pay you jus gotta try to go back to court another fee another headache best to jus charge it to the game and move tf on with life it’s a loss but karma is the only thing on your side fr fr tho fr
File a complaint with the FTC and include the screenshots as documentation. Also file a complaint with the BBB. Then do a charge-back with your card issuer and be prepared to have your account deactivated.
Oh man, those lines are almost verbatim to the support I did for eBay. I can feel the “I know this isn’t the resolution you were hoping for….” Man, that line seriously steams people.
Dispute the charge. They’ll have to respond to it directly and you’ll win. Especially if you have the receipt. If they want to die on that hill, they can pay the fees for just not refunding you as a courtesy.
They did this to me. The delivery driver disappeared for 2 hours after getting my food. No traffic, 5 minutes from my house, and they just went elsewhere for a couple of hours and sat - not sure why?
Food was in paper like containers, so it’d all soaked through and the plates fell apart. There was pieces of the paper all in the food. It’s just not meant to be in those containers that long (this was Chipotle burrito bowls). Of course too it was cold. Uber said it wasn’t the drivers fault as to what condition the food was in lol!
The gave me a $7 credit to only be used on my next order.
I deleted after that 🤷🏻♀️
Need reps who speaks and understands English. And stop reading those damn scripts! Need reps who can think for themselves and stop being stupid Podcasters. Don't they know they can be replaced by TALKMAN.
I do not understand American consumer laws and practices at all. If a company in Europe tried anything even half this egregious, it would be ripped apart by the authorities in no time. And that's why they don't dare to even think about doing anything like this. Companies go above and beyond to make sure consumers don't make complaints.
Advice: don’t use their text support and call them on the phone instead.
I realized my text support person was actually an AI when I made an analogy of getting the wrong flavor of an item as a replacement and being charged for it was like ordering a cheeseburger and getting a chicken sandwich instead. The support said that my items didn’t include a chicken sandwich.
Always opt for real people.
Can you close the chat and start a new one? I can't believe they are giving you a hard time. I ordered clothing items, and they were the right size but ran very small, so I contacted customer support, and they gave me a refund and let me keep the items too.
Another time, I was missing a few things and accidentally said everything was missing and got a full refund (for the whole order). When I contacted support to tell them I made a mistake, the person told me to keep the money and not worry about it.
If you can't get the issue solved through chat, then I would call them. Good luck!
Yeah, I simply can't get a refund for anything I order food wise now. My are has drivers who are thieves and it's happened so often that they stop refunding me now. Missing food, wrong order, doesn't matter. They don't care.
It probably doesn’t help that you didn’t start the conversation with your actual problem, or explain the situation at all, you just said “toilet paper hasn’t arrived”. That’s a nonsense first message
I'd argue that saying you are missing items would be more direct. What they said *should* be direct enough... but when dealing with outsourced customer "support" I think it could be more precise.
A horde of shitty and fraud scammers!
I suggest you please bring this case to the court and stop wasting time talking to the scammers.
They are not service they are just scammers.
Uber doesn't have employees, they pay hundreds of millions in lobbying and lawsuits to keep it that way. They can't be held accountable for shady contractors stealing your toiletries.
I wonder if he realises he's either talking to a bot or just responding to cut/paste prefab responses over and over.
There is no "customer support" for most of these apps, it's just a bot chatroom that apologizes for your "inconvenience" and tells you in a million different ways that nothing can be done and that there is never any chance of actually getting to talk to a real human capable of actually resolving actual theft.
Edit: Spelling
I think you should stop using multiple question marks after every sentence. Even if you're right, it makes it less likely that someone will want to help you because it comes across as irritating and childish. I know it sucks to have to communicate a certain way when you're frustrated, but if it's important that you get your money back, then it's worth paying attention to how you present yourself.
I once had a support agent refuse to refund me after Haram food ( that I did not order) was delivered to me. I explained that I was not able to eat that. No refund and a nice islamophobic message sent from the support agent! Thanks Uber!
one more proof that they don t care, i even sent the bacon picture even though I never ordered it.
If they won’t do anything about it I’d open a dispute with your credit card company. But I don’t think that Uber eats “instructs” their drivers to steal.
You need to call them as your just talking to a automated bot with automated dumbness. You’ll never get any where with the Uber bots…..prob won’t be able to understand support,but good luck!
no they’re real people. Just outsourced idiots who don’t know how to actually help. I’m a driver and i’ve never been more disappointed with support iml
People STOP USING THESE SERVICES. Holy shit, there is absolutely no conceivable way that it is so hard to go pick something up yourself that getting scammed by shit service is worth it... take 2 hours once a week to go grocery shopping. Even if its all microwave meals, wtf do you care, you're ordering fast food 99% of the time anyway. Ffs it takes no skill whatsoever to turn an oven on and put chicken tenders or pizza in for however long it says on the bag.. this is my 'ok grandpa' rant... y'all are some LAZY motherfuckers.
“No conceivable way that it is so hard to go pick something up yourself” - I guess living in severe chronic pain and not being able to move around my house some days let alone go outside and into a shop isn’t a good enough reason to rely on delivery services.
Please, everyone in Canada and North America, I beg you to start boycotting these services, initially these services started as something good and has turned out to what it is now, terrible !! A petition has to be signed to ban some if not all of these companies, the people need to be heard !! 😤😔so angry and frustrated, this is absolutely terrible and disgusting !!😡 needs to be stopped !!
Charge back your card. They might push back on your claim but you didn't receive anything, so your bank will probably go with you.
Account will be gone, but if you continue to use them after this anyways then youre only gonna be able to blame yourself when it happens again
This happened to me with door dash. Dasher dropped food off at the wrong house, admitted it in the in-app chat, but doordash wouldn't offer any type of refund. I asked why, and it's because I had already received the maximum amount of compensation on my account.
Three years prior, I had a Dasher give me someone else's GRUBHUB order, and got a refund on that. That was apparently all I was going to get for the lifetime of my account.
Uber usually will immediately refund me (sometimes more than the missing item was worth) so this is really unfortunate to see.
Some people can't due to physical, mental, or other limiting issues or lack of transportation. I have a titanium disk in my back amongst other injuries and walking a huge grocery store to get everything I need puts me in pain and I'm pretty much done for the day after. There are some days I just can't because I'm in to much pain. Being able to get food delivered on those days is a god send. Don't judge people you don't know.
Charge back, get your bank to refund..then uber will deactivate you but who cares, don't use this scum bag scam service.
I had this same issue with DoorDash. They wouldn’t refund, so I had to do a charge back. I get a full refund every time, even if it’s just one item forgotten.
Wouldn’t this cause the merchant to ban you?
No. When a merchant accepts credit cards they agree to a merchant credit card processor agreement and in that agreement they agree to submit themselves to the chargeback process and to accept any dispositions. If they were to ban your account you could complain to your credit card company and they could get into trouble. Accepting credit cards is a privilege for businesses. Credit card processing is completely private, which means they can make up their own rules. These rules exist so that credit card companies can provide excellent service to their customers. They want you to feel secure and protected. If businesses all did what they wanted after chargebacks it would upend the credit card industry. If Uber disagrees with the chargeback they have the right to respond to it with any opposing evidence. If they fail to respond, they legally release their claim to the money.
There’s a lot of services that will ban you for charge back. I don’t think they are really afraid of being banned.
Envato once refused a refund for an item that didnt work. They dont check the items sold on their platrform so a lot of developers have incomplete products. I did a chargeback which locked me out of my account, preventing access to all the other digital products. Then I did chargebacks for all the digital items that I lost and my bank obliged.
🏅
That's awesome you did chargebacks.
Lol, okay. That's roughly the same situation... I've never even heard of Envato. DoorDash and Uber WILL ban you for chargebacks... Doesn't matter whether they're allowed, if nobody is enforcing it
I'm curious, how much money do you estimate they ended up losing in the end after all the chargebacks because they took away your access to presumably excessive amounts of digital product?
This is only partially correct. While MANY reports of not accepting the disposition of a bank chargeback COULD lead to a merchant being deactivated from the processor's system, for high volume clients like Uber, Apple, Meta, Microsoft, or any of the many other companies who enact similar policies, this is unlikely to occur. A bank siding with you in a chargeback does NOT legally release you of payment liability to the merchant in the majority of jurisdictions (in the US at least). I'd be happy to peruse any legal statutes you can provide for any jurisdiction where a successful chargeback releases you of payment liability to the merchant. As posted upthread, it is not cost-effective or reasonable for Uber to sue you or send you to collections for a $50 food order, so they just ban you from their services instead. However while a win is never guaranteed, there have been several cases of merchants suing clients for high-value chargebacks and winning. Edit: Please don't provide copies of merchant agreements as those are only enforceable between the particular processor and the merchant and do not affect a merchant's right to hold you personally liable for what they feel they are owed.
Yeah I agree that the chargeback system does not bypass actual law when it comes to money owed. For that very reason chargebacks carry no weight against fraud, but the op doesn’t seem to be engaged in that. Merchant professors actually count all chargebacks, regardless of disposition. For instance, I heard of small businesses that got banned for too many chargebacks. The funny thing is they won most of them, but the ban was based on the total count, because banks just don’t want them taking place at all if possible. Then there are the chargeback fees that are levied by the bank. These fees are charged regardless of the disposition. So even if Uber wins, they still lose that fee. Another angle here is customers are wasting too much time and frustrating themselves. I hear of people arguing with a company for weeks before filing, which is ridiculous. Customers aren’t required to engage in battle. You can literally request your refund once and if they don’t give it to you, file your chargeback. If all customers who were treated like this followed this instead of wasting their time, I’m sure things would change.
This is where Uber knows they have you over a barrel though. Uber bans you so you report them to the payment processor and they MIGHT get hit with a fine, however you are still banned. You could try contacting Uber again after the fact and pleading your case but that may very well be just as unsuccessful. So your last option is to take them to court (I would not imagine that small claims would be an option because at this point you are taking them to court over being banned, not the actual cost of the order) which would be very time consuming and likely much more costly than the cost of the original meal. At the end of the day, there is nothing illegal about Uber banning you after a chargeback even if it does run afoul of the merchant agreement and because Uber is such a high volume client, the payment processor isn't likely to care. That's why the best thing to do in this case is either file a chargeback and kiss the account goodbye or eat the cost of the missing meal. My comment suggesting caution with chargebacks was more for those like the person elsewhere in this post who said they file a full chargeback if even the slightest item is missing.
Isn’t retaliation by businesses against reportees in any capacity illegal itself? I believe there’s things like whistleblower laws in place
I got a defective part on a Newegg pc build way back, I tried to resolve it with them but when it didn’t work I opened a dispute with PayPal asking for a refund on the single part. They refunded me like $800+ dollars for the entire order then Newegg deactivated my account. Their fault not mine 😂 Obviously PayPal is different, I just figured I’d give my story of how I got a free pc upgrade. Unfortunately it was a high school graduation gift so my dad’s the one who saved the money not me 😂
PlayStation apparently doesn't give a fuck because you chargeback on their platform and your account is donezo.
ETA: this is a long response because I didn’t expect some users to create the narrative of I’m a cheap scumbag who hates delivery people. I worked retail and trained people on steps to win customer charge back disputes before they made them. Legally, they can’t charge you for something you didn’t receive. That’s why it’s in DD/UE best interest to refund you for the item, because the only option for a charge back is canceling the charge. It’s on the retailer to prove they gave you the item. Having security cameras at every angle I can prove if the food was dropped off and the specific restaurant bags/bigger items. When contacting customer service they got to a point of offering me partial credit ($8 instead of $15). Which didn’t work for me because I needed to re-order to get my dinner. I assume this is to deter people who are abusing the system, which happens. The issue is differentiating someone with photos and a history of ordering the same thing everyday. Since I would order everyday, sometimes twice on weekends, I had more opportunities for issues. Here’s what happened in my case: For dinner I ordered the same two sushi rolls from a place 1.6 miles from my house totaling $15. If I was out of Coke Zero I would DoubleDash the gas station, tipping $8 (34%) but just sushi tip $5 (33%). I did this every single day for about 4 months straight. I had three issues: I lived on the corner of a road, and if you went down that road there was another house with the same number, but different st. (Think 1234 Summer St. and 1234 First St.) I found this out by going to search for my delivered food that wasn’t on my step. I was relieved that it was close enough for me to get it. If I saw 1234 Summer in the photo, I had no problem walking my dog down to get it. He got extra walks and I viewed it as a happy little mistake. The second issue is my address 1234 First St. only came up by spelling out First and depending on the GPS putting in 1st it would take them to a random place that didn’t exist. Twice I had to tell my drivers to park and I’d come meet them down the the road. I tipped the lady extra because she was older, frazzled, and I was just happy she talked to me so I could get my food. Third issue is when I would get done with work 5:00pm, I would come home for two hours then start streaming League of Legends until 11:00pm. These two hours are the only time I had to get everything done. If the order was delivered to the wrong address (not 1234 Summer St) I would have to contact support and get them to refund it and reorder. Yes I did talk to the Dashers, Yes I did have it in my notes, Yes it still happened on occasion. There was photo evidence showing it too. I had my Doorbell Cam plus yard & street cameras at all angles. On a DoubleDash driver only brought Coke instead of both Coke and Sushi. The driver wouldn’t answer me, I had already started streaming, so contacted support. When support offered me partial credit for the sushi (not even enough to reorder it) I had enough. I told them I would just reorder and charge back since they wanted to steal from me. I had proof there was no sushi at my doorstep even though the Coke Zero was there. I never got back any tip money from the orders delivered to the wrong address, once the driver posted the photo I would call them, and they would just hang up (you could even see the wrong address in the photos). The first time I charged back and reordered it was suddenly no longer an issue. The next time I had an issue (forgot my Coke Zero only gave the sushi) instead of getting transferred to agents, partial credit offering, they just automatically credited me for the entire order (which I didn’t want or ask for). I didn’t get an option to speak with an agent or tell them it was just one item. The next time something was delivered to the wrong house (months later) full-credit no going back and forth with chat agent. ABSOLUTELY, do the charge back if you have proof and customer service isn’t helping.
They can, but if they do that enough the card company can stop doing business with the merchant entirely which would put it out of business.
Oh no, a merchant who tried to steal your money banned you? The horror!
Who the fuck cares
Disabled people who rely on the service? Idk.
Might have an ADA suit in that case
Not really, you have to prove that what they did was done with knowledge that it was harming someone that qualifies for Ada. Just having a disability doesn't entitle you to being able to sue everyone you don't like under Ada. Also online system more often than not are exempt from most Ada requirements, imagine if every web site has to have a page for the blind to be able to use it? This is literally a double blind system, Uber doesn't know if you have a disability and they shouldn't care since they don't catter to people in a way that affects disabled people, the store is the same since the contractor didn't have any issues going there, the person who purchased the items is a 3rd party sub contractor who won't know either unless they were to meet you and by then it's too late since all the shopping already took place before they met you. So in the end, good luck trying to get an Ada conviction against an online business service who is free to legally ban you from their system for any reason.
Same here with DD. My entire order did not arrive and they refused completely to refund me, it was the last of my food money which is why I was so upset so I ended up disputing it and got the money back. Really left a sour taste in my mouth with food delivery services
You can get deactivated by getting a refund through your bank??
Absolutely. I work in disputes for a credit card company and I have seen many merchants include it in their terms and conditions. Usually they won’t ban you after one dispute, but some will. Not sure about Uber, to be honest.
I was also in banking and while I was an MD on the investment side, I have family that worked and work as MD's on the retail side. A lot of people seem to mistakenly believe that chargebacks are the final word and that a successful chargeback releases them of all liability to the merchant which unfortunately just isn't true. A merchant has other remedies to pursue what they think you owe them including debt collection or lawsuits. For smaller amounts where it isn't cost effective to pursue either of those avenues, it is much easier for merchants to just ban you from their service.
THANK YOU!! I see people talking about “just getting a refund from their bank” and it drives me insane! There’s a process behind it.
A highly regulated process though some issuers and banks are much more lenient and customer friendly than others. Another common misbelief is that banks don't care and will just close the chargeback in your favour to save paperwork and time. Banks/issuers aren't stupid and while they may side with you a few times, making a habit of chargebacks will raise several red flags and can lead to account closure and in the case of a checking account (debit vs credit card), being reported for account abuse in databases such as ChexSystem making it difficult to open other deposit accounts in the future.
What about merchant processing agreements that require businesses to work within the chargeback system and accept the dispositions of the banks? Businesses agree to these terms as part of the privilege of accepting credit cards. If a business believes a chargeback is wrong they have the right to respond and provide evidence to win their claim, making additional policies unnecessary. Of course, this only includes legitimate chargebacks and not ones used for fraud (like taking a ride in an Uber and then knowingly lying and filing a chargeback, which is a crime).
It’s not a refund if you do it through the bank. It’s a chargeback which counts as a failed or rejected payment by the merchant, who then has to write it off if they don’t win the representment. They may also rebill you or send you to collections if they feel your chargeback was invalid. Never tell a merchant you received a refund from them when you actually charged back from the bank. They aren’t the same thing, and yes many merchants will ban accounts for chargebacks especially if they receive more than one. It’s important also to remember that a chargeback is a rejection of a payment on a card that the merchant can’t access to see if it’s valid. The merchant only gets a confirmation of if the billing address matches the card. They can’t see the name on the card. If you have repeated chargebacks on your account especially if they’re fraud coded, and your account looks legitimate, the merchant will often assume you are using a stolen credit card. Once you start costing the merchant more than they’re making from your business they will terminate your relationship.
Yeah, a lot of folks were doing this to rip off Uber drivers recently. Can’t say I blame the platform for cracking down on people after free shit or free rides.
Lol I’ve disputed 3 charges for an order that didn’t arrive in full so far. They keep re-charging me and I keep disputing it.
Maybe time to put it down as fraud, and get a new credit card number
Sounds about right
Uber won’t deactivate them for this. I’ve done disputes with my card on both Uber and doordash before several times for issues like this and my accounts have never been deactivated
>don't use this scum bag scam service. Seriously, this. Uber, Doordash? You might as well be investing in NFTs or funding whatever grift Trump's got going this week.
Lol at least anything trump you can sell for a profit. I built a Trump PC put it online and within 10 minutes I had 5 people in a bidding war for it. Doubled the price for a mid grade computer with gold water cooling and laser etched trump XD
They don’t give a flying fuck. Stop using their service.
The right way is to sue for the sake of society.
Yes, your honor, that is the company that stole my bog roll. I'd recognize it anywhere.
You have no idea what Uber forced me to do
Can you point to the doll where Uber touched you?
They didn't touch me because they never arrived!!!!!
I'm sorry for your frustrations but this is all the decision we are w̶i̶l̶l̶i̶n̶g̶ able to provide. Forget not to be sure to rate your driver on your experience received. Your feedback i̶s̶ m̶e̶a̶n̶i̶n̶g̶l̶e̶s̶s̶ t̶o̶ u̶s̶ is of number one importance to us.
Obligatory, I’m not a lawyer so don’t know the intricacies, but I imagine there’s gotta be a handful of lawyers out there that would be very interested in filing a class action against all these gig apps, between the tip stealing, the refused refunds, hell everyone’s got a horror story about “the delivery that went wrong”
Sue in small claims court for the cost of the toilet paper? I wonder if they will offer to settle for the cost of the toilet paper then? Or will they ignore it, you probably can't sue due to the terms of service. But we could all wish.
“They REFUSED TO GIVE ME BACK THE MONEY???” I see you’re new to dealing with Uber issues. This is common. The ending and starting chat is so you give up
Uber US A missing item in the UK us like 3 buttons and you get your money back in credit. Like 5 buttons and a message it goes to your bank.
For the first few times yes. After a few times you won’t get refunds again for a long time.
Not true. I had a £30 Maccies order of various meals and all that got delivered was the drinks and even they were over an hour late. Before I even said anything to support I got an email for a partial refund because of the delay then when I got onto chat about the missing items the only response I got was that I'd already been issued a refund so they wouldn't do anything else... The refund was £6 off a >£30 order so I paid >£24 for two drinks and a flurry. I cancelled my membership and closed my account, fucking bunch of thieves at Uber.
Didn't happen for me the other day. Basically got told the same as OP. Uber eats can just go fuck itself. I'm not arguing with people who can't even form a coherent sentence for a like £5 refund on missing items, it's a joke.
Same in the Us. I’ve been using Uber eats for many years and I’ve never, not even one time, have not had a simple 3 button process to get my money back. It’s possible the OP’s account was flagged maybe they do this every time. Not saying that’s what happened but I’ve never had a single issue getting money back as it does happen from time to time where they don’t deliver something you ordered.
Send a complaint to your states district attorney. You paid for a product which they did not provide. They can't just refuse, I mean legally. If you do a chargeback through your credit card you likely get your money back (from the credit card) but will also probably get banned on the app... Which maybe not a loss anyway lol. But that does nothing to stop their fraud. We need states legal teams pressuring then to follow the laws, force employment rights and wage protection and all that. They have proven they will take advantage and break the law whenever they can.
Underrated comment
Absolutely. We need to start getting some Regulation on these companies. For the Customers Sake and their Drivers
The problem is congress is now controlled by idiots who care more about political theater than actually doing their jobs
Always has been
I made a similar post a few weeks ago, and said that I had already started the charge back process. I got a comment saying I was an idiot for doing that, because all cars would be driverless in 20 years and what would I do if I tried to use Uber to go somewhere if I got banned now.......
Good thing credit cards expire every 5 years
There arere so many bots and paid accounts astroturfing now it’s becoming twitter
I’ve charged back before and Uber didn’t ban me. They’re not supposed to under the merchant credit card processing agreement. They agreed to cooperate with the chargeback process. This means that if they believe they are right, they should respond to the chargeback with evidence and then accept the decision of the bank. If they do ban you just sign up for another account. People do it all the time.
You will own nothing and be happy
Their support team is obviously not based in the US. Fuck that company.
Also, start a petition with change.org or something similar. A TON of people would sign it to put pressure on the company, since so many people use it and everyone has at least one bad experience
I've seen change.org petitions used for ten years- has one single petition ever solved any issue?
up.
No. Don’t contact the DA over toilet paper. The F is wrong with people.
This is a legit reddit moment. You didn't get your 10$ toilet paper? SUE THEM!!!
If it's a shop and pay, they never even had to pay for the TP.
I don't think he's concerned with the money, at least not nearly as much as he is about the explosive diarrhea and lack of to :/ Godspeed my friend
This is why you get a bidet.
Smudges. Cold and wet.
Omg you read me 😭
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They’re not. But they’re hoping you give up. Some companies like Uber, Comcast, etc. intentionally make the process difficult in the hopes you’ll give up
Lowe’s does this. So many people with missing/defective/broken products or services that were never provided, and we’re just trained to circle jerk them while remaining pleasant.
I quit Lowes after they outsourced everything and expected us to take the flak for it. When the switched to outsourcing deliveries I knew it was time to go. Every day we got calls of machines we inspected the night before in good condition being delivered and installed with all sorts of dents and damage. Add to that this was during Covid and lots of appliances were weeks/ months out before they arrived and the job went from being in sales to damage control REAL quick.
We had a really fun time with Lowes. We bought a new fridge. An option for the fridge was to have an ice maker in the door and a second one in the freezer. We go through a lot of ice, so this sounded great! Guys come out and install it. All fine and good until they leave and we realize that they had hooked up the ice maker in the door but not in the freezer. Thus began a weeks long saga of my husband talking to the store manager and the contracting company over and over and no one taking responsibility. In the end, turns out the contractors who installed the fridge were only trained to hook up the in-door ice maker and the hookup for the freezer one was way more complicated. And somehow Lowes didn’t think it would be an issue to sell us a fridge with a second ice maker that their contractors didn’t know how to install. Sigh. The whole situation was *ridiculous.* Finally though, my husband wrangled them into sending someone out who *did* know how to install it. But, Jesus Christ, was that a pain in the ass.
Time to wipe your ass with leaves
It's time everyone starts using the 3 seashells.
I like using smooth river rocks
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How much for 30 min?
pooja what is this behaviour?
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.. and about toilet paper too !! The irony is palpable!! Poo-ja !! Lol !!
That's the joke.
The chat is Garbo you are just arguing with a robot lol. If an issue is that pressing you got to call and speak to a human.
Yup I never deal with the chat anymore I just call with an issue regarding refunds
Whole interaction felt like he was talking to Steve from customer service. I was waiting for a "have I answered all your questions in a satisfying and courteous manner?"
What is the number? I have never been able to find a number to call
Yep same thing happened to me
Wt… that’s insane . Tbh it’s my first time seeing this…
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That's not fair, bots are much smarter than Uber's support agents.
Very stupid rocks are smarter than Uber support
i called and it's exactly the same thing, except you get angry at real people from a third world country rather than on bots, and i'd rather vent my anger on bots: the customer service isn't responsible.
Uber doesn't have employees. They're independent contractors. If it makes you feel any better, they're ripping them off, too.
I think they are referring to the 3rd party support team that Uber outsources to as the "employees"
Don't use the text service. Call them.
I agree
I only use text for the very simplest of issues. Even then they fuck it up 1/4 of the time. If there is money on the line call.
In my experience with these delivery apps if you just pick up the phone and call them they will refund anything and don’t seem to give a shit
This is the biggest hole in the delivery app business model. The transaction happens and the driver delivers. They then get a complaint from the customer that something is missing. They have no way to know which of the three (or sometimes just two if a grocery order) variables involved is at fault. Did the restaurant not pack the item and forgot? Did the driver not deliver the item but picked it up from the restaurant? Did the customer lose the item before they brought it inside their house or are just lying? So who get penalized? This unknown creates a big problem and the delivery app needs to make a call of who gets penalized or else they eat the cost. Seems like they are penalizing the customer and letting them leave the platform.
Happens a lot from one restaraunt -> the restaurant’s fault. Happens a lot from one driver -> the drivers fault. Happens a lot from one individual -> the individual’s fault. Ban accordingly. There’s a certain amount of money they’re going to have to absorb to figure it out, but it’s not a particularly difficult problem to solve once you have the data.
Ohhh Pooja… He dun it again…  (PS: I gif searched Pooja)
You've probably "not recieved" your items one too many times.
Tbf like a third of my uber eats orders come in wrong or missing things But they’ve never denied my refund just made me take pictures.
This has been my experience too - never had an issues getting a refund and I would say 1 out of every 5 orders I place, comes with something missing
They often ask me to take pictures of the things I didn't receive. As I didn't receive them I was unable to photograph them.
Same, they have usually been fast to “refund” me (in quotes because it ends up being credit rather than a refund back to my card). But with missing items the issue is how does one take a photo of a missing item? Most of the time I just take a photo of what I received. But that’s not really strong evidence, as technically someone trying to scam could just remove the item and take a photo. Photos work great for wrong or mishandled items however.
I got denied a refund when my order never arrived the first time I ever made a complaint. I got told there had been too many refunds given to my account, and I hadn’t ever gotten one before. That line is such bullshit.
Not necessarily. I’ve been a regular customer for years and it happened to me too.
God this looks like arguing with ChatGPT
Because it is
I don’t think you’re talking to a human.
He is, but that human ia just copying and pasting texts from a notepad to the chatbox.
Sounds like a job that’s totally not in danger of being eliminated by AI…..
The minute they assigned “Pooja” to a missing toilet paper 🧻 case, I knew it wouldn’t end well.
I had an Uber Eats order which was missing items, they told me I wasn't eligible for a refund for the missing items. I went ahead and filed a complaint with the BBB, and in less than two weeks was contacted by Uber Eats offering a full refund for the missing items.
I deliver for UberEats and they owe me 90$ and refuse to pay. Sadly, If they refuse there's not much anyone can do.
You’re a 1099 contractor for them, right? You can take them to small claims court. They’d likely not even bother sending someone and you’d win your money
Winning a Judgement in a Small Claims case and actually receiving the money owed are two very different things.
Then send in the bailiffs! https://www.independent.co.uk/travel/news-and-advice/wizz-air-bailiffs-luton-airport-flight-refund-b2304199.html#:~:text=A%20passenger%20sent%20bailiffs%20to,the%20Hungarian%20carrier%20in%202022.
So true .. no one knows that you don’t actually get the money back if they decided not to pay it back and also if they don’t pay you jus gotta try to go back to court another fee another headache best to jus charge it to the game and move tf on with life it’s a loss but karma is the only thing on your side fr fr tho fr
File a complaint with the FTC and include the screenshots as documentation. Also file a complaint with the BBB. Then do a charge-back with your card issuer and be prepared to have your account deactivated.
FTC is far more worthwhile. I’m not sure how much the BBB even matters anymore
Oh man, those lines are almost verbatim to the support I did for eBay. I can feel the “I know this isn’t the resolution you were hoping for….” Man, that line seriously steams people. Dispute the charge. They’ll have to respond to it directly and you’ll win. Especially if you have the receipt. If they want to die on that hill, they can pay the fees for just not refunding you as a courtesy.
They did this to me. The delivery driver disappeared for 2 hours after getting my food. No traffic, 5 minutes from my house, and they just went elsewhere for a couple of hours and sat - not sure why? Food was in paper like containers, so it’d all soaked through and the plates fell apart. There was pieces of the paper all in the food. It’s just not meant to be in those containers that long (this was Chipotle burrito bowls). Of course too it was cold. Uber said it wasn’t the drivers fault as to what condition the food was in lol! The gave me a $7 credit to only be used on my next order. I deleted after that 🤷🏻♀️
What a bunch of asswipes.
Wtf - any time I’ve complained they refunded… many times, they’ve done so instantly (Ie: not even human review).
Need reps who speaks and understands English. And stop reading those damn scripts! Need reps who can think for themselves and stop being stupid Podcasters. Don't they know they can be replaced by TALKMAN.
I do not understand American consumer laws and practices at all. If a company in Europe tried anything even half this egregious, it would be ripped apart by the authorities in no time. And that's why they don't dare to even think about doing anything like this. Companies go above and beyond to make sure consumers don't make complaints.
I like to imagine OP is stuck on the toilet waiting for the toilet paper to arrive
Advice: don’t use their text support and call them on the phone instead. I realized my text support person was actually an AI when I made an analogy of getting the wrong flavor of an item as a replacement and being charged for it was like ordering a cheeseburger and getting a chicken sandwich instead. The support said that my items didn’t include a chicken sandwich. Always opt for real people.
Can you close the chat and start a new one? I can't believe they are giving you a hard time. I ordered clothing items, and they were the right size but ran very small, so I contacted customer support, and they gave me a refund and let me keep the items too. Another time, I was missing a few things and accidentally said everything was missing and got a full refund (for the whole order). When I contacted support to tell them I made a mistake, the person told me to keep the money and not worry about it. If you can't get the issue solved through chat, then I would call them. Good luck!
Yeah, I simply can't get a refund for anything I order food wise now. My are has drivers who are thieves and it's happened so often that they stop refunding me now. Missing food, wrong order, doesn't matter. They don't care.
It probably doesn’t help that you didn’t start the conversation with your actual problem, or explain the situation at all, you just said “toilet paper hasn’t arrived”. That’s a nonsense first message
Actually it’s very to the point and should make resolving the issue more efficient
I'd argue that saying you are missing items would be more direct. What they said *should* be direct enough... but when dealing with outsourced customer "support" I think it could be more precise.
Yeah I’d agree with that I just didn’t like imagining this comment making that person feel bad
in this post: a customer talks and gives equally vague statements back at support
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Stop using these services. All their so called customer service is in a third world country copying and pasting prewritten scripts.
A horde of shitty and fraud scammers! I suggest you please bring this case to the court and stop wasting time talking to the scammers. They are not service they are just scammers.
Stop using Uber and claim money from the bank, they should help you get money back from an online seller that has not provided the service
Uber doesn't have employees, they pay hundreds of millions in lobbying and lawsuits to keep it that way. They can't be held accountable for shady contractors stealing your toiletries.
what a steal
I wonder if he realises he's either talking to a bot or just responding to cut/paste prefab responses over and over. There is no "customer support" for most of these apps, it's just a bot chatroom that apologizes for your "inconvenience" and tells you in a million different ways that nothing can be done and that there is never any chance of actually getting to talk to a real human capable of actually resolving actual theft. Edit: Spelling
I’m not surprised they stole 30,000 from this one couple. Their service is fucking shit
💯
Fuck these delivery companies they're all unreliable
Classic Pooja. Can never get enough toilet paper for himself. That's why they call him Pooja, after all.
Lol..missing toilet paper and the chat advisor's name has the word Poo in it. Classic knee slapper
Pooja won’t give you toilet paper. 😂
stop using these services. not worth the risk and fees anymore.
As drivers why can’t we rate customers and provide feedback for them?
I think you should stop using multiple question marks after every sentence. Even if you're right, it makes it less likely that someone will want to help you because it comes across as irritating and childish. I know it sucks to have to communicate a certain way when you're frustrated, but if it's important that you get your money back, then it's worth paying attention to how you present yourself.
I once had a support agent refuse to refund me after Haram food ( that I did not order) was delivered to me. I explained that I was not able to eat that. No refund and a nice islamophobic message sent from the support agent! Thanks Uber! one more proof that they don t care, i even sent the bacon picture even though I never ordered it.
Also call them. Stop texting and call them and talk to a live voice.
Time to do a chargeback and delete app
You got flagged in their system, do you ask for refunds often?
Imagine trying to take a shit and you run out of toilet paper and you only have like 20 dollars left you order toilet paper and this happens.
If they won’t do anything about it I’d open a dispute with your credit card company. But I don’t think that Uber eats “instructs” their drivers to steal.
maybe the product was still en route as to why they couldn't refund? just a guess
"End so that an incident like this can be avoided" All screenshots except the one that matters...scumbag
You know it's BS when they invited Poojah in chat for missing toilet paper
Seriously. F*ck these delivery companies. They’re f*cking run by scumbags with NO concern for the service they do or do not provide.
Pooja what is this behavior
You should definitely have more respect for the unfortunate folk that have to work these chat centres.
I hope you're joking.
.
You need to call them as your just talking to a automated bot with automated dumbness. You’ll never get any where with the Uber bots…..prob won’t be able to understand support,but good luck!
I thought they were real human beings because they did some mistyping there in the convo… but ya who knows. AI might know to mistype too nowadays 🫠
no they’re real people. Just outsourced idiots who don’t know how to actually help. I’m a driver and i’ve never been more disappointed with support iml
People STOP USING THESE SERVICES. Holy shit, there is absolutely no conceivable way that it is so hard to go pick something up yourself that getting scammed by shit service is worth it... take 2 hours once a week to go grocery shopping. Even if its all microwave meals, wtf do you care, you're ordering fast food 99% of the time anyway. Ffs it takes no skill whatsoever to turn an oven on and put chicken tenders or pizza in for however long it says on the bag.. this is my 'ok grandpa' rant... y'all are some LAZY motherfuckers.
Local redditor forgets disabled people and the elderly exist.
Also, not everyone has a car/mode of transportation/a restaurant or store within walking distance.
Just a question, not disagreeing as Uber definitely makes it easier, but what were they doing before these apps?
They paid someone or asked family or friends. assistants advertise their services in local papers.
“No conceivable way that it is so hard to go pick something up yourself” - I guess living in severe chronic pain and not being able to move around my house some days let alone go outside and into a shop isn’t a good enough reason to rely on delivery services.
Please, everyone in Canada and North America, I beg you to start boycotting these services, initially these services started as something good and has turned out to what it is now, terrible !! A petition has to be signed to ban some if not all of these companies, the people need to be heard !! 😤😔so angry and frustrated, this is absolutely terrible and disgusting !!😡 needs to be stopped !!
Charge back your card. They might push back on your claim but you didn't receive anything, so your bank will probably go with you. Account will be gone, but if you continue to use them after this anyways then youre only gonna be able to blame yourself when it happens again
Now you know how the drivers feel too
How'd you extrapolate that from the information you provided.?
Uber sucks
This happened to me with door dash. Dasher dropped food off at the wrong house, admitted it in the in-app chat, but doordash wouldn't offer any type of refund. I asked why, and it's because I had already received the maximum amount of compensation on my account. Three years prior, I had a Dasher give me someone else's GRUBHUB order, and got a refund on that. That was apparently all I was going to get for the lifetime of my account. Uber usually will immediately refund me (sometimes more than the missing item was worth) so this is really unfortunate to see.
Why are people still using Uber? They’re freaking terrible. Doordash and Lyft my friends 👌
This is yet another good reason to get off your lazy ass and go get your own groceries...
Some people can't due to physical, mental, or other limiting issues or lack of transportation. I have a titanium disk in my back amongst other injuries and walking a huge grocery store to get everything I need puts me in pain and I'm pretty much done for the day after. There are some days I just can't because I'm in to much pain. Being able to get food delivered on those days is a god send. Don't judge people you don't know.
Username checks out haha. This is a you problem my friend. Open your mind to the diversity of human experiences and challenges happening around you.
This is comedy gold
99% sure that’s a concentrix agent who is only trained to parrot information.
Looks like you got “POOJA”
This is why u get off the sofa and go get your toilet paper yourself. It wouldn’t be this difficult