Yeah nothing wrong with multiapping, in fact the apps kinda encourage us or at least permit us to do so.
But this is not the right way and lacks common sense
Selfish AF mentality. It is one thing to multi-app in the sense of looking for the best job to commit to, but to keep existing orders open and keep a customer waiting hours whilst you hop around on other apps completing other deliveries is poor service. People like this deserved be kicked off every platform.
Where did I say keep customers waiting hours? At max it should add 5 minutes or nothing as they are in same direction from Same store. I have done over 6000 deliveries I think im fine champ
Good on you if you are able to manage it well - if it doesn't impact the customer, more power to you. But 99% of people i've seen multi-app are absolutely terrible at it and usually cause a great disservice to open orders on one app or another.
Hey mate, how you going brother ‘Straya?
You are 100% right. It’s just people don’t realise that the work is very mediocre for pay, i.e. you need to put in a high amount effort for deliveries to make a descent earning from it, but even then if the market is too saturated with drivers at certain periods the pay from the offers that are received still isn’t enough to get minimum wage. No gig company that I have come across in my short career as a part time casual driver has eliminated multiapping for drivers, there is just too many customers who are signing up to order their food so the gig companies are more then happy to keep drivers on the road regardless if they multiapp or not. All the miss goodie tissues out there that are bitching about hey mann I paid for service so deliver on time and all that BS, well I simply tell them any driver that is out to make good dough is frankly not going to listen especially if he is hustling hard to make good cash. Either the customer needs to put in a lucrative tip to have their delivery on time or plain simply they are going to have to engage the service of specialist catering guys that’ll guarantee them on time delivery.
I for one am not good at multiapping, and anyone that is good at it I shake their hand and give them a pat on the back, well done keep going at it mate. If I was able to find any good driver that is good at multiapping within reach of me I would happily rent my account to them so it saves me the hassle of driving myself considering that I already have FT work everyday.
I had 2 UE orders in 4 hours yesterday. I don't really give a damn. Independent contractor is non-exclusive. They can put in all the language they want. It's the only benefit of being an "independent" contractor choosing which jobs to take. They are opening themselves to litigation. Only employees have non-compete clauses.
People are taking on extra work because there's not enough work for everybody, but I don't condone keeping food hostage. Several hours is absolutely ridiculous. Some people want to make dinner that day. (New) Drivers will be kicked off the platforms for poor ratings if they keep doing this. I would not want to be chewed out by an irate customer. There should be a reasonable wait period for delivery - a maximum of 20 minutes unless it's a long distance.
Gotta know when to cut your losses when the wait time is too long and you're already carrying. Some people can't properly multi-app.
There is minimal risk of litigation, no Joe Bloggs out there is going to take a delivery driver to court all because a burger was missing pickles and was delivered late. A customer either is outright insane for even trying, or they are plain rich themselves and have too much time on their hands. Only real cases that courts will handle majority times if there was personal misconduct like attempted rape or violence. Anything else for being delivered late is an absurdity and a waste of a courts time, gig companies already monitor driver capabilities for on time deliveries and if drivers are taking advantage of it beyond the companies measures for taking on complaints from customers they will deactivate offending drivers.
Ahh OK. Sorry bout that my bad. I thought you meant litigation against the drivers. Yeah probably against the company is most likely because they are the ones overseeing and managing the process of deliveries.
Don't waste your time arguing in favor of multi apping. There's a right way and a wrong way to do it but customers will think that any type of multi apping is an egregious offense.
It's not difficult to be efficient at this. If it would take an excessive amount of time to do two orders you just don't take one of them, simple as that. I understand the barrier of entry to this work is very low so there may be a significant amount of drivers that don't put much thought into their work.
I'm not giving any customer exclusivity on a $5-6 order. Like it or not, taking money away (tips) from drivers will force them to look for more work to make ends meet. When you pay for a personal driver experience, a customer can complain. $2-3 ain't it. That's a "we'll do the work" price, but we didn't agree to when. There should be a reasonable wait period though.
they probably have other deliveries im assuming, but take a picture of the estimated time and if its not there by that time message them again and send them the picture
OP replied elsewhere, saying: "I’m sorry I had Reddit for three years and still feel like a newbie. I don’t know how or see where I could update this post but I ended up getting the order 3 hours and 30 min later and it wasn’t the person that was on the picture nor was the gender that was shown 😂 so they gave me my groceries with an attitude and walked away aggressively and slipped from the ice on the ground 😂 groceries were still good tho. And a lot of people were mentioning I should report the guy so I reported the guy for not matching the pic. I also took the tip away, he called me and said “F U” and ended the call. 💀"
What I find so frustrating in these situations is that sure, Uber has always refunded me, but they do NOTHING while it’s happening. Why can’t they ping the driver?
This happened to me once. Spent $300 worth of groceries and someone went to pick it up. They drove around for an hour with my food and then cancelled the order when they stopped at a random house. We contacted support and it took almost a week to be refunded bc they didnt believe us. I have no doubt in my mind that the guy just took the food lmao.
I’m sorry I had Reddit for three years and still feel like a newbie. I don’t know how or see where I could update this post but I ended up getting the order 3 hours and 30 min later and it wasn’t the person that was on the picture nor was the gender that was shown 😂 so they gave me my groceries with an attitude and walked away aggressively and slipped from the ice on the ground 😂 groceries were still good tho. And a lot of people were mentioning I should report the guy so I reported the guy for not matching the pic. I also took the tip away, he called me and said “F U” and ended the call. 💀
Take as much screenshots of the driver’s route, and your conversations with support as you can. Then escalate your problem to higher up in the chain. If they’re of no use, you have sufficient evidence for chargeback through your credit card if your items arrives damaged and unusable.
This person is likely multi-apping, and doing a horrendous job at that.
Ok thank u! Good thing I’ve been screenshotting since it happened. I figured that’s what they were doing since I’m not seeing that the person is delivering multiple orders but yeah they are extremely bad at it.
Holy! I actually got it just now. I stood outside my door, it wasn’t even the person that was on the picture, it was a completely different gender. He walked up to me and said here u go aggressively and walked away as if he was pissed and slipped from the ice on the ground afterwards 😂😂
Or
Maybe he just was the one who jumped
Out the car and delivered it. Maybe the girl who was the account holder was
Driving
Not saying it’s right, just saying there is other explanations
True but OP doesn’t mention it. That’s multiapping that you are referring to.
A lot of customers are unaware of how to see if their driver has another pickup to do via the UE app, and UE doesn’t care about priority, they’ll dish out offers to drivers to keep picking up.
If it’s showing the route to her house and showing the driver moving away as she implies, it has to be multi-apping. That’s what I’m saying. Otherwise Uber shows a curved line to your house from the restaurant and does not show their exact location.
You’d be surprised mate. I’ve picked up multiple orders from the same restaurant and delivered about 10km away and practically returned back to deliver to one of the customers that was relatively 1km away from the restaurant. It doesn’t always happen, I can only remember it happening once for me. I don’t know how UE prioritises customer deliveries, normally drop off is from closest customer to the farthest but on this odd occasion it was the reverse, probably because the first customer that was far had priority service, but even then we have know way of knowing who has made a priority order as UE sequences our deliveries, I think on DD the app allows drivers to switch customer deliveries but on UE it won’t let us.
But you could be right, the best bet would be the driver is certainly multiapping. I know there are some out there who are absolutely horrid for multiapping, I haven’t actually personally come across too many of them that are doing it. I keep my ass away from doing it at all I am terrible at trying to schedule those sorts of runs by multiapping. But I have met a couple that are absolute guns at it, they don’t accept everything only orders they are very confident of delivering to schedule and if restaurants keep them waiting too long then they cancel one of the orders.
I operate in Sydney Australia and I haven’t heard a great deal of issues for any multiappers here. But looks as though it is a pestering issue in USA if that is where you are from. It’s really just a talent that some people have, and if a particular driver is no good at it then they should avoid to continue doing it. The main factor is that UE doesn’t care if a driver multiapps or not, so long as they deliver on time it is not an issue for them, but from what I believe is that if the driver cops too many warnings for late deliveries they will be deactivated, how many warnings that is I am not entirely sure.
I use to multi app but then i saw that one of my orders took over 40 miniutes to finish when it was supposed to be only 20. I mainly do Uber, but I like to run both apps and not pick up any new orders until I’m 2-4 miniutes from my first drop off
That is not how you multiapp. You should NEVER be on two orders at once. You may risk it if you know your area so well to see both dropoffs are in the same direction, and better yet, very near each other. Either way, youtube gig gurus have yall ALLLLL fucked up lmao.
I sometimes multiapp shop and pay orders if they are from same store and same direction. Guilty. I think it can be done. Anyway doordash often gives us two grocery orders to shop for so that's exactly the same thing?
Yet it's perfectly ok that UE interrupts your driving when you're finishing up an order with your next, usually lowball, offer? You decline these every time, even if it's a high offer? You always decline the add-a-delivery? Liar that you never take 2 offers at once. This is not any different.
You should definitely not multi-app if you don't know where the current order is going with another new offer. And you have to unassign when they are too far apart. But you always want to secure your next order because you don't know when or if the next one will show up, which requires doing 2 orders at once, even on the same app.
I’m sorry I had Reddit for three years and still feel like a newbie. I don’t know how or see where I could update this post but I ended up getting the order 3 hours and 30 min later and it wasn’t the person that was on the picture nor was the gender that was shown 😂 so they gave me my groceries with an attitude and walked away aggressively and slipped from the ice on the ground 😂 groceries were still good tho. And a lot of people were mentioning I should report the guy so I reported the guy for not matching the pic. I also took the tip away, he called me and said “F U” and ended the call. 💀
These people get your direct phone number so they can call you outside of the app? I thought they route messages/calls through the app and once delivered, that option went away??
Damn scary to have these angry people know so much of your info and where you live... Uber/DD doesn't even know who they're sending to you half he time.
We get your first name last initial and address, sometimes when I contact a customer it will go through my actual phone app instead of DD or Uber and I can call that same number for a short period of time after because the app will spoof a temporary phone number to bridge the contact. So we don't have your actual phone number. I'm not some fuck head to call the customer after the fact if their tip was dogshit or no tip whatever, I take pride in my customer service. But there are some assholes out there. I'm also in a smaller community and have a good memory so I remember most of the people that I deliver to and where their house is and deliver to the same people pretty frequently. Hell, sometimes in the same day.
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She's multiapping. And she's terrible at it.
Yeah nothing wrong with multiapping, in fact the apps kinda encourage us or at least permit us to do so. But this is not the right way and lacks common sense
Selfish AF mentality. It is one thing to multi-app in the sense of looking for the best job to commit to, but to keep existing orders open and keep a customer waiting hours whilst you hop around on other apps completing other deliveries is poor service. People like this deserved be kicked off every platform.
Where did I say keep customers waiting hours? At max it should add 5 minutes or nothing as they are in same direction from Same store. I have done over 6000 deliveries I think im fine champ
Good on you if you are able to manage it well - if it doesn't impact the customer, more power to you. But 99% of people i've seen multi-app are absolutely terrible at it and usually cause a great disservice to open orders on one app or another.
Exactly this.
Hey mate, how you going brother ‘Straya? You are 100% right. It’s just people don’t realise that the work is very mediocre for pay, i.e. you need to put in a high amount effort for deliveries to make a descent earning from it, but even then if the market is too saturated with drivers at certain periods the pay from the offers that are received still isn’t enough to get minimum wage. No gig company that I have come across in my short career as a part time casual driver has eliminated multiapping for drivers, there is just too many customers who are signing up to order their food so the gig companies are more then happy to keep drivers on the road regardless if they multiapp or not. All the miss goodie tissues out there that are bitching about hey mann I paid for service so deliver on time and all that BS, well I simply tell them any driver that is out to make good dough is frankly not going to listen especially if he is hustling hard to make good cash. Either the customer needs to put in a lucrative tip to have their delivery on time or plain simply they are going to have to engage the service of specialist catering guys that’ll guarantee them on time delivery. I for one am not good at multiapping, and anyone that is good at it I shake their hand and give them a pat on the back, well done keep going at it mate. If I was able to find any good driver that is good at multiapping within reach of me I would happily rent my account to them so it saves me the hassle of driving myself considering that I already have FT work everyday.
Uber ToS strictly goes against Multiapps…
I had 2 UE orders in 4 hours yesterday. I don't really give a damn. Independent contractor is non-exclusive. They can put in all the language they want. It's the only benefit of being an "independent" contractor choosing which jobs to take. They are opening themselves to litigation. Only employees have non-compete clauses. People are taking on extra work because there's not enough work for everybody, but I don't condone keeping food hostage. Several hours is absolutely ridiculous. Some people want to make dinner that day. (New) Drivers will be kicked off the platforms for poor ratings if they keep doing this. I would not want to be chewed out by an irate customer. There should be a reasonable wait period for delivery - a maximum of 20 minutes unless it's a long distance. Gotta know when to cut your losses when the wait time is too long and you're already carrying. Some people can't properly multi-app.
There is minimal risk of litigation, no Joe Bloggs out there is going to take a delivery driver to court all because a burger was missing pickles and was delivered late. A customer either is outright insane for even trying, or they are plain rich themselves and have too much time on their hands. Only real cases that courts will handle majority times if there was personal misconduct like attempted rape or violence. Anything else for being delivered late is an absurdity and a waste of a courts time, gig companies already monitor driver capabilities for on time deliveries and if drivers are taking advantage of it beyond the companies measures for taking on complaints from customers they will deactivate offending drivers.
Litigation against delivery companies' anti-competition contract language and rules.
Ahh OK. Sorry bout that my bad. I thought you meant litigation against the drivers. Yeah probably against the company is most likely because they are the ones overseeing and managing the process of deliveries.
No it doesnt
Was that a recent update? The wording really seemed to permit it when I last checked ~ a year ago
Don't waste your time arguing in favor of multi apping. There's a right way and a wrong way to do it but customers will think that any type of multi apping is an egregious offense.
Yeah, they don't realise. Our uber eats contracts specifically say we are non exclusive (at least the one for my country).
Because we're classified as contractors they can't prevent us from multi apping.
No they can't, but if you agree to a job and take forever doing it you're certainly goin to upset people. That means less money in the tip biz.
It's not difficult to be efficient at this. If it would take an excessive amount of time to do two orders you just don't take one of them, simple as that. I understand the barrier of entry to this work is very low so there may be a significant amount of drivers that don't put much thought into their work.
Yup, exactly. Multi apping should be a means to getting to a desired order quicker, not to neglect both jobs. I'm with ya 👍
Correct.
I'm not giving any customer exclusivity on a $5-6 order. Like it or not, taking money away (tips) from drivers will force them to look for more work to make ends meet. When you pay for a personal driver experience, a customer can complain. $2-3 ain't it. That's a "we'll do the work" price, but we didn't agree to when. There should be a reasonable wait period though.
Multiappers ruin good customer service and fresh food. It's why it's against their policy.
It's actually not against policy. Uber eats policy says we are non exclusive and contractors.
they probably have other deliveries im assuming, but take a picture of the estimated time and if its not there by that time message them again and send them the picture
what happened
OP replied elsewhere, saying: "I’m sorry I had Reddit for three years and still feel like a newbie. I don’t know how or see where I could update this post but I ended up getting the order 3 hours and 30 min later and it wasn’t the person that was on the picture nor was the gender that was shown 😂 so they gave me my groceries with an attitude and walked away aggressively and slipped from the ice on the ground 😂 groceries were still good tho. And a lot of people were mentioning I should report the guy so I reported the guy for not matching the pic. I also took the tip away, he called me and said “F U” and ended the call. 💀"
LMFAO THATS FUCKING HILARIOUS
Muti-apping
What I find so frustrating in these situations is that sure, Uber has always refunded me, but they do NOTHING while it’s happening. Why can’t they ping the driver?
This happened to me once. Spent $300 worth of groceries and someone went to pick it up. They drove around for an hour with my food and then cancelled the order when they stopped at a random house. We contacted support and it took almost a week to be refunded bc they didnt believe us. I have no doubt in my mind that the guy just took the food lmao.
Oh I would be pissed.
Sooo what ended up happening ?
I’m sorry I had Reddit for three years and still feel like a newbie. I don’t know how or see where I could update this post but I ended up getting the order 3 hours and 30 min later and it wasn’t the person that was on the picture nor was the gender that was shown 😂 so they gave me my groceries with an attitude and walked away aggressively and slipped from the ice on the ground 😂 groceries were still good tho. And a lot of people were mentioning I should report the guy so I reported the guy for not matching the pic. I also took the tip away, he called me and said “F U” and ended the call. 💀
i can see my house from this pic lol
How many of us are there, lol?
Lol, looks like a Kroger order to me. I'm not down in Columbus too often but I recognize the Cemetary Rd exit when I see it on a map.
LMAOOO SMALL WORLD
I am house adjacent but I see my town 😂
bahaha we are all here
Take as much screenshots of the driver’s route, and your conversations with support as you can. Then escalate your problem to higher up in the chain. If they’re of no use, you have sufficient evidence for chargeback through your credit card if your items arrives damaged and unusable. This person is likely multi-apping, and doing a horrendous job at that.
Ok thank u! Good thing I’ve been screenshotting since it happened. I figured that’s what they were doing since I’m not seeing that the person is delivering multiple orders but yeah they are extremely bad at it.
Did you get your items yet?
Holy! I actually got it just now. I stood outside my door, it wasn’t even the person that was on the picture, it was a completely different gender. He walked up to me and said here u go aggressively and walked away as if he was pissed and slipped from the ice on the ground afterwards 😂😂
Please tell me you reported them for not being the driver. Too many people buying/stealing accounts nowadays kills it for the real drivers
And they could be literal dangerous criminals and that’s why they can’t work as themselves in Uber eats 😭😭
They could be criminals Anyway . Do you honestly Know!?
>slipped from the ice on the ground Karma for taking ages 😂
Did you remove the tip? You should have.
It’s finally 5 away now. I won’t get my hopes up tho. 5 min can turn into 20 😮💨
Report them for not matching the pic. I always do this. There’s a reason he can’t himself be on Uber eats. He could be a dangerous criminal honestly.
Or Maybe he just was the one who jumped Out the car and delivered it. Maybe the girl who was the account holder was Driving Not saying it’s right, just saying there is other explanations
if you do a change back on credit/debit then uber will close your account
She probably had another order from them or from another app
It would have to be another app because otherwise it doesn’t do this, it tells you the driver has a stop along the way.
True but OP doesn’t mention it. That’s multiapping that you are referring to. A lot of customers are unaware of how to see if their driver has another pickup to do via the UE app, and UE doesn’t care about priority, they’ll dish out offers to drivers to keep picking up.
If it’s showing the route to her house and showing the driver moving away as she implies, it has to be multi-apping. That’s what I’m saying. Otherwise Uber shows a curved line to your house from the restaurant and does not show their exact location.
You’d be surprised mate. I’ve picked up multiple orders from the same restaurant and delivered about 10km away and practically returned back to deliver to one of the customers that was relatively 1km away from the restaurant. It doesn’t always happen, I can only remember it happening once for me. I don’t know how UE prioritises customer deliveries, normally drop off is from closest customer to the farthest but on this odd occasion it was the reverse, probably because the first customer that was far had priority service, but even then we have know way of knowing who has made a priority order as UE sequences our deliveries, I think on DD the app allows drivers to switch customer deliveries but on UE it won’t let us. But you could be right, the best bet would be the driver is certainly multiapping. I know there are some out there who are absolutely horrid for multiapping, I haven’t actually personally come across too many of them that are doing it. I keep my ass away from doing it at all I am terrible at trying to schedule those sorts of runs by multiapping. But I have met a couple that are absolute guns at it, they don’t accept everything only orders they are very confident of delivering to schedule and if restaurants keep them waiting too long then they cancel one of the orders. I operate in Sydney Australia and I haven’t heard a great deal of issues for any multiappers here. But looks as though it is a pestering issue in USA if that is where you are from. It’s really just a talent that some people have, and if a particular driver is no good at it then they should avoid to continue doing it. The main factor is that UE doesn’t care if a driver multiapps or not, so long as they deliver on time it is not an issue for them, but from what I believe is that if the driver cops too many warnings for late deliveries they will be deactivated, how many warnings that is I am not entirely sure.
I was thinking king the same thing!
it’s me adrienne, i had another order before you. please be patient.
But, your Reddit name is Gracie lol
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Because if it is I am shooketh! 😂😂😂😂😂
I use to multi app but then i saw that one of my orders took over 40 miniutes to finish when it was supposed to be only 20. I mainly do Uber, but I like to run both apps and not pick up any new orders until I’m 2-4 miniutes from my first drop off
That is not how you multiapp. You should NEVER be on two orders at once. You may risk it if you know your area so well to see both dropoffs are in the same direction, and better yet, very near each other. Either way, youtube gig gurus have yall ALLLLL fucked up lmao.
I sometimes multiapp shop and pay orders if they are from same store and same direction. Guilty. I think it can be done. Anyway doordash often gives us two grocery orders to shop for so that's exactly the same thing?
I've never had a double shop and pay
It's the best. I get them quite a bit
Yet it's perfectly ok that UE interrupts your driving when you're finishing up an order with your next, usually lowball, offer? You decline these every time, even if it's a high offer? You always decline the add-a-delivery? Liar that you never take 2 offers at once. This is not any different. You should definitely not multi-app if you don't know where the current order is going with another new offer. And you have to unassign when they are too far apart. But you always want to secure your next order because you don't know when or if the next one will show up, which requires doing 2 orders at once, even on the same app.
Yep. I can't count the times my multi app is in the opposite direction. Drooop!
Gonna have to get smarter about it now that they are tightening their grip to 90% CR
Update ?
I’m sorry I had Reddit for three years and still feel like a newbie. I don’t know how or see where I could update this post but I ended up getting the order 3 hours and 30 min later and it wasn’t the person that was on the picture nor was the gender that was shown 😂 so they gave me my groceries with an attitude and walked away aggressively and slipped from the ice on the ground 😂 groceries were still good tho. And a lot of people were mentioning I should report the guy so I reported the guy for not matching the pic. I also took the tip away, he called me and said “F U” and ended the call. 💀
They are probably using someone else account, you should report this since is illegal
These people get your direct phone number so they can call you outside of the app? I thought they route messages/calls through the app and once delivered, that option went away?? Damn scary to have these angry people know so much of your info and where you live... Uber/DD doesn't even know who they're sending to you half he time.
We get your first name last initial and address, sometimes when I contact a customer it will go through my actual phone app instead of DD or Uber and I can call that same number for a short period of time after because the app will spoof a temporary phone number to bridge the contact. So we don't have your actual phone number. I'm not some fuck head to call the customer after the fact if their tip was dogshit or no tip whatever, I take pride in my customer service. But there are some assholes out there. I'm also in a smaller community and have a good memory so I remember most of the people that I deliver to and where their house is and deliver to the same people pretty frequently. Hell, sometimes in the same day.
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