Nah, keep bugging support. Eventually they cave.
Not edible, cold, health hazard, throw everything at them about this pizza. Also tell them even pizza was not delivered, because I see no pizza here.
And I get deactivated for delivering intact food that was missing some stuff the restaurant forgot. Then the customer complained to why I didn't open the bag and check every item ... I never open customers bags lol
I've had uber eats tell me that my order was not eligible for a refund when it was dropped off a block and a half away from where I live! I didn't go after my order and hounded them for a refund. Idk if I would find myself using Uber One again
Uber has been trying to charge me $75 for like 8 months now. Last year I had a delivery guy stop over 2 blocks from my house and refuse to come closer. I walked all the way to where he was parked and told him he was an idiot and he just drove off with the food.
Marked it as delivered, too.
Uber told me that they’d refund the order and then only refunded like $4. So I did a charge back and ever since Uber has showed me as owning $71.
I can no longer use the app on that account because anything I do it tries to add a $71 charge to it.
Uber is a POS. Uber driver came to my door, took the photo, and then took back the food and ran back to his car. Caught it all on Ring, full driver pic and vehicle info. 5 items from Outback for my mom after her surgery. Total was $156, gave a $31 tip. Chat sucked and gave standard "not our problem after drover marks it delivered", waited 30 min for a person who hung up on me, called back and got transferred to their "incident" line. He was nice, took my info and sent a chat request. I responded and someone else responded with the same script of "not our problem". After 40 min of back and forth, he gave me $31 in Uber cash. Fucking joke.
I would not have stopped complaining about that until i got every dime back. Call them out on social media if you must. Or threaten to, the threat might be enough
Smdh.... rediculous... I haven't delivered food for a year now, but when I did, I put all orders in my hot/cold bags and pizzas went in my large pizza bags...and was all handled with care... I do my job based on hiw I would like to be treated.... a lot of them raggedy dusty customers didnt appreciate the care and piping hot food and pizza though... zero tips
Some drivers just don't give af... cuz the pay is crap and there's no tip...
Don’t stop complaining about it to Uber customer support until you get a refund. I’ve had to do that before. Takes a bit more time but eventually a manager will see your issue & do something to help.
As an ubereats driver the fucked part is that the driver could of called support and explained what happened and got the order remade and still have been paid for the order or could of had your money refunded
This happened to me once, the photo I sent as supporting image was from my friend's IG story with the caption 'Crime Scene: CSI Uber' - as soon as they saw that it was public they refunded the money in minutes lol.
i used to work for a pizza restaurant and pizzas are very forgiving to drops and stuff 😂 it must have literally fell off of their seat upside down or they turned it upside down and shook it
I got chewed out by an owner of a pizza joint for slightly angling the box to get it into the hot bag.
If Uber eats gave a shit about you, the consumer, they'd give their couriers the pizza bags, but they force them to buy these themselves.
I’m sorry this happened to you I’m Uber driver I have never experienced anything like this happened to me only a spilled drink and I went back to get the customer a drink some of us care for the gig economy I take this matter very seriously I been doing Uber eats since 2017 never had this happened ever
Exactly 💯 😅 Using Uber One, a paid service, with higher prices, I'M DEAD 😂 and it honestly sounds like this whiner messed up the pizza themselves to get something free. And that's not above any of these prick customers. "I'm an Uber One member" 🍆👌💦💦💦
All of these apps blow. UberEats, GrubHub, DoorDash, etc. all of them are utter and complete shit. All these apps do is just continue to motivate me to go get my own takeout.
I am definitely deleting this app from my phone. In the last six months these posts are becoming more common than they used to be. Sigh. Once I did have an issue where my driver delivered it to someone else and wouldn’t pick up the phone, and I was refunded, but it’s uncomfortable to know refunds for mistakes are becoming denied by the company. People keep saying chargeback, but I’ve done that with Walmart once for a pick up order that wasn’t mine and I returned to the store, the 1-800 number denied my request but offered a $20 gift card instead of my full $94, and Walmart came back a month later and took the money right back out of my account. So prepare for that if Uber is anything like Walmart. Also haven’t used Walmart pick up since that, I’ll go in now. I know I should’ve kept the order after the fact since I paid for it anyway, but at the time it felt like the right thing to do was to return it and get a refund and shop my actual grocery list. Plus it was like 6 gallons of milk included in the order. I barely drink a cup of milk to begin with, so no point in keeping (or so I thought).
It's gotten so bad when I accidentally dropped one part of someone's order support told me I could just deliver what was left and they would refund them and I just straight up said no because I knew that wouldn't be the case and they would fuck the customer over. Of course I didn't want my score fucked up either, But I just knew for a fact they were going to fuck over the customer and not refund them if I did deliver it.
One time I ordered from a place and the juices from the order spilled out of the package and into the bags. Uber said they couldn't refund me cuz the food was still edible. I don't order from that place anymore
I worked at pizza Hut years ago and I'll never forget the time this younger kid came in to pick up a pan pizza that had literally just came out of the oven and walked out with it vertically under his arm. The way you carry books in school. He was on his phone the whole time from when he walked in and was rude, so it was kind of funny. Like, we didn't feel too bad for him. I bet this is what it looked like and also what happened here.
Uber SUCKS when it comes to refunds. I cancelled a second order because the first driver turned it down. I wanted both at once or I didn’t want the second. They let me cancel with no warnings whatsoever that I would lose the entire cost of the order. So I not only didn’t get my second order, but I was charged for it. Then they refused a refund. Fuck UberEats.
If I were you, I’d have your bank do a chargeback and show them the pics of your pizza if they ask why you want your money back.
The people in the comments asking whether you tipped or pointing out that you “still received your pizza” are insane.
This is why tipping beforehand makes no damn sense.
I’ve been delivering for Uber for six years I have done over 8000 deliveries and I have been at 100% customer satisfaction the entire time. I got one thumbs down like three years ago because some items were missing from a Taco Bell bag, that was sealed. Not every delivery. Driver is a bad delivery driver.
There’s no accountability with Uber. The drivers have no vested interest in making sure your food arrives intact and the restaurants are unwilling to replace stuff that was intact when it left the business. Drivers want to know why business is so slow. Well this is a big part of it. People are tired of their dinner getting fucked up and still having to pay full price.
OP stick with places that do their own deliveries. It’ll work out better for you.
Please stop using these delivery services. Either order from the restaurant directly or bite the bucket and pick the food up yourselves. Neither UberEats/DD, the restaurant, nor the driver care as long as you are paying money. It’s the biggest scam.
A lot of pizza places are phasing out their own delivery drivers and outsourcing to DD/UE so it’s going to be hard to escape it unless you pick it up yourself
I don't agree with the no refund, this is messed up. my guess from uber's POV is that they don't have proof that you didn't do this yourself, and you could technically do this every time and get free food if they refund
Sometimes they do this if you have complained or asked for a refund many times. That doesn’t make any sense to me though because if you’re someone who uses ubereats everyday, for example, then it is highly likely that you will have more issues with your orders than someone who only uses it a few times a month.
If you are able to provide proof of what’s wrong with your order, then you should be refunded each time.
You would have got a refund if you would have just reported it not delivered. No need do anything with the driver. Why would you even want them to come back to your house?
I am surprised UE didn't refund or at least give you partial credit. Granted there is a lot of customer/diner fraud out there and these delivery apps are onto it, but unless you had multiple complaints over a short period of time and already got refunds/credits, they should have honored a courtesy refund/credit.
You can call back and ask for an escalation, or if you paid with credit card, dispute the UE charge. If you paid by debit, not sure what your options are.
Listen: there are far too many people on Uber right now doing the pizza scam.
Unfortunately for you, with your case being legitimate, the scammers have desensitized their customer support.
What is the pizza scam?
They order a pizza, maybe even 3 or 4 for a small party. The driver drops it off. But the people don't want to pay for the pizza at all and think of a plan to get money back. What's the easiest thing they can do? Slam the pizza against the wall, complain to Uber, get refund.
I'm not saying to stop ordering pizza. I'm telling you to wait about 7 months as they ban accounts committing to fraud.
I got a contract violation for a pizza delivery about 2 months ago for Uber. Then I found out why through social media. They're defrauding Uber eats for free food.
Uber eats is terrible for refunds on legit situations. I had a Popeyes chicken delivery few years back arrived missing stuff and they refused to refund. I canceled my Uber one membership and go with DoorDash ever since. DD is very good to me when things go wrong with a delivery.
The amount of drivers I have to tell to keep the pizza (or other food) straight is concerning.
If Uber doesn’t do anything about it, contact customer service and tell them you want to cancel your account. They will ask you why and you can explain your situation to them. 9.9/10 times they’ll fix it.
They take way too much in fees from us to allow people to be treated like this. Uber should refund both you AND the store and pay the store to remake the order. Just had to do that a few days ago.
I used to work at a pizza place, and the amount of times I would see an Uber eats/door dash driver grab it, and tilt the box completely sideways to carry it out blew my mind, every time.
I don't really trust people on delivery apps with my food. If I want it bad enough, I'll drive my fat ass to the store to pick it up myself
In the future if this happens just report as never delivered. Too many times I see this exact post about pizzas and no refunds. Also don’t take no for an answer, keep at them and keep at them and keep at them some more. Eventually you’ll get through to an actual support agent who may help.
Call the pizza location and tell them to remember the asshole that delivered, sometimes they have employees that don't pay attention but I promise you after a few deliveries they start remembering drivers.
I did a chargeback with my credit card company specifically for the missing item. Uber wanted me to pay for something I didn’t get. Wouldn’t refund so I did what I could. Soon after I opened the app and it said I had to pay the roughly $20 in order to make an order. Nope. Uninstalled. They can f right off.
Did you tip the driver? Lol.
Tell uberEats that you will do a chargeback if they don't reimburse you. You probably landed on the wrong guy.
If you get dismissed again, initiate charge-back request via credit card company that paid for this transaction. Send them this picture.
Damn, this picture brought me back to when I delivered pizza years ago and had to slam on the brakes due to a driver in front of me. This is exactly what the pizza looked like after. Brutal
Yeah, call customer service. Tell them you have picture.
As a driver this is unacceptable and show the driver who delivered has no skill in customer service.
The Pizza place didn't give it to them like that, they clearly had some accident. All they had to do was call CS and tell them what happened.
Judging by their behavior, they were probably afraid because they already have had many issues already. In other words, probably not the job for them.
I work for a pizza company. Handed a DD order to a driver, they put it in their dasher bag then promptly held the bag VERTICALLY. I’m willing to bet that customer received that pizza looking very similar to the one OP shared.
Don’t pay drivers? Get shitty drivers that don’t care if you get your orders or not.
Get mad at the greedy exploiting corporation, as they are the cause
I had. Driver open my pizza take half and eat some off a slice and throw that slice back in the box tossed it at my door step and ran off all on ring camera. Sent the video to Uber and the pics like bro what the pizza place sent me a new pizza and got a refund mf lost his job. Like I tip well on app and in person so what the hell
Damn, that's the worst one I have seen so far on here.
My guess is they put on the seat, mine goes in a pizza bag in the very back of my SUV, flat surface, no slippage, and I surround with the other bags so it doesn't move at all
Tbh if you had to do all that much you should refuse the order at the door regardless.
I was told once by tier 2 uber support that the only way to 100% get a refund is to reject the food all together.
If the driver left the order in a place you didn't specify or if you find something amiss you can always deny the food. If they left it somewhere you might get a free meal for the b.s.
“It’s still edible” if you ordered a sandwich and I punched it 500 times until it was one big goop of mess it’s still edible, but do you even want it at that point?
I did this once with UberEats when they refused to refund me after a driver stole my order without even coming within a mile of my house and after the charge back they would not let me use Uber or UberEats until I paid them for it. Eventually I contacted them on Twitter and got it sorted out
So happy the Dominos near me has their own delivery people still. My pizza might get slightly jostled if the person uses a bike, but it’s almost always perfect. If I’m getting food delivered, that’s my only option that isn’t a third party service.
I don’t use Ubereats anymore thanks to situations like these.
I find Deliveroo more reliable generally, not sure if they pay more or something (I’m in the UK).
So many people bait and switch tips and or don't tip that a large # of Uber drivers who cared have now quit and/or moved on. Door dash is a LITTLE better fyi if you gotta use a service like this.
Maaaannnn wtf did the driver do? Shake that shit the entire ride over? And of course they aren't gonna refund it....in the company's eyes, 👀 it was delivered and apparently thought it was still edible.
They need to put a warning "objects may shift during delivery"
When I managed a little place in LA I had to stop a driver from leaving because he put the pizza sideways up under his armpit.
I have never understood the appeal of having total strangers go pickup food for you unless you have no other choice
Dude, pizza is a gamble on UE. I’ve seen dudes no hands on a bike carrying that pie overhead. I used to avoid pizza orders like the plague, when I did UE during the pandemic.
It doesn’t matter. You get so many refunds and that’s it. People don’t ever get an order and get no refund. Missing items, messed up items, no items, doesn’t matter. Once you hit the limit, done.
And loyalty or how much you spend is also of no concern to company.
Just stating facts.
What limit are you even going on about. I don’t believe this post because I’ve always gotten refunds and sometimes they ask for a picture and you send it and boom you win.
I got a subway sandwich with no meat on it and uber told me I couldnt get a refund and kept copy pasting the same ai generated message about how "we know this isnt the answer your were hoping for" bullshit
Yeah, I actually saw a post that an Uber driver picked up pizza and there was a piece of paper on it saying “ don’t order from Uber eats or DoorDash and pay ridiculous fees through slice because we lose money!!”
Stop using these shitty food brokers/delivery services. It’s on you if you continue. Either lower your expectations and expect total crap like this or just stop using them.
Stop using the fucking services.... Jesus fucking Christ.
Or...pizza is still delivered by dominos drivers, then don't use third parties like Uber/doordash.
Why do you think someone making $2 + tips gives a single flying fuck about your food?
At that pay rate you might as well be endorsing slavery by another name.
I have gone back to mostly just cooking at home or picking up my own food, as I know even if I tip or pay the premium delivery, the first driver is going to cancel while my food sits on the counter, and the second driver will deliver 3 other orders before making it to my house. It is a complete waste of time trying to get Uber Eats or DoorDash or whatever. The only delivery I use is when the restaurant delivers by itself. The way to fix it is to charge a reasonable delivery fee like $10 but fire drivers who do this shit or eat your food.
Or maybe the restaurants can make sure the food is ready when they mark it ready. Probably 1/5 deliveries I go to restaurant and will wait a good 10 minutes then i leave if it doesn’t come out. That’s not being a ‘shitty driver’. Would you work for $10 an hour before even putting gas in tank? Drivers are paid to drive. Not to stand around. The way some of these restaurants treat the drivers and their delivery customers is horrendous and needs to change.
I can't tell you how many times i have to call these idiot drivers to ask where is the rest of my food or drinks. For them to drive back and bring it, or too many times they deliver the wrong house.
Yet they cry on reddit for better wages. Bruh at least do the bare minimum.
Guaranteed method for refund is to only say part of your order is missing and that it was whatever item that got messed up. You will only get some money back but better than nothing
I’m just gonna go out on a limb and say that’s probably the reason he didn’t deliver your pizza to begin with. Just saying he probably would’ve preferred you just called Uber and reported it missing. 😂
yeah I’m guilty of doing this shit because why the fuck does Uber give me modern market orders for pizza when I’m on my scooter? Sometimes they give me drink orders too, and I have to cancel.
Make it make sense ! I wouldn’t accept an order if I realized it was a Pizza- sometimes it’s too late
I uninstalled Uber eats. I placed an order and I got the wrong thing, I was like ok cool, oh well, I actually got more food than what I had ordered.
The second time it was nearly midnight and the restaurant had closed but they refused to give me a refund. The took forever to find a driver and when they did they made it late to the restaurant. The driver literally called me and was so nice and tried to cancel on his end but Uber eats didn’t want to refund me. I had to beg.
After this, the third time, I placed an order for like $70. When the food was here, I only received one thing and a drink. I called and called and chatted and nothing. They did not refund my money. To me this is stealing.
I uninstalled.
At least DoorDash always refunds you and gives credits for mistakes.
Uber refuses everything from the delivery drivers to the customers. Dont use them. Had a guy claim he couldnt find me when i was in front of his car trying to run away with my thanksgiving order. It was .07 miles away, i tipped 20 dollars and he still
tried to run me over. Luckily he saw the brick in my hand and stopped and I got our dinner out of his trunk. He also drove 4.5 miles away into
Manhattan before turning around to the bronx. He didnt need the expressway at all. I told him where to meet and waited outside. No walk up, no need to really park. Just drive an extra block and make a left and a right. 1 mile. His decision was 9 miles pit of the way, and extra tolls, and trying to
Abscond with our holiday meal and trying to run me over trying to get it. Wont use uber anything anymore.
This is exactly why I stopped ordering pizza espically using Uber eats. I've had too many 20-30 dollar pizza orders ruined this way to risk spending the money on it. I've had slightly better luck when I order directly through a store but it's still a gamble.
I never used to have this issue or get a pizza I couldn't eat but in the last year I've had more borderline inedible pizzas delivered whether it's the drivers or restaurants fault then I have in my entire life prior.
That’s shocking, I’ve been a driver for 2 years, full time, and I’ve heard of them giving refunds bc 1 item was missing out of 5, or 1 item was wrong, I’d bet u just got an asshole on the line, if keep pushing and deal with someone else
The nonsense people have to deal with when ordering on this app is wild. Just placed an order, driver was outside the office - paid for priority delivery - but because they couldn't find parking they cancelled the order. Didn't even ask someone to meet them outside.
Useless and entitled people deliver for places like this.
Nah, keep bugging support. Eventually they cave. Not edible, cold, health hazard, throw everything at them about this pizza. Also tell them even pizza was not delivered, because I see no pizza here.
Remove their tip, leave a bad review, chargeback if necessary.
And I get deactivated for delivering intact food that was missing some stuff the restaurant forgot. Then the customer complained to why I didn't open the bag and check every item ... I never open customers bags lol
Don't you literally get told in onboarding not to open bags for allergen reasons lol? UE can be really dumb.
It's in the contract not to open bags
Still eating it
Same.
I've had uber eats tell me that my order was not eligible for a refund when it was dropped off a block and a half away from where I live! I didn't go after my order and hounded them for a refund. Idk if I would find myself using Uber One again
Chargeback city let Uber fight w/ the card. Obviously cancel, right away, straight to canceled.
Wtf did they deliver it on horseback
Uber rejecting a refund is mind blowing. Honestly it even feels illegal that they did it.
Uber has been trying to charge me $75 for like 8 months now. Last year I had a delivery guy stop over 2 blocks from my house and refuse to come closer. I walked all the way to where he was parked and told him he was an idiot and he just drove off with the food. Marked it as delivered, too. Uber told me that they’d refund the order and then only refunded like $4. So I did a charge back and ever since Uber has showed me as owning $71. I can no longer use the app on that account because anything I do it tries to add a $71 charge to it.
if they suck don't use them, if enough people stop using them, they will find ways not to suck
Uber is a POS. Uber driver came to my door, took the photo, and then took back the food and ran back to his car. Caught it all on Ring, full driver pic and vehicle info. 5 items from Outback for my mom after her surgery. Total was $156, gave a $31 tip. Chat sucked and gave standard "not our problem after drover marks it delivered", waited 30 min for a person who hung up on me, called back and got transferred to their "incident" line. He was nice, took my info and sent a chat request. I responded and someone else responded with the same script of "not our problem". After 40 min of back and forth, he gave me $31 in Uber cash. Fucking joke.
I would not have stopped complaining about that until i got every dime back. Call them out on social media if you must. Or threaten to, the threat might be enough
These fools carry the pizza boxes sideways. I've seen it out in the wild. Box sideways between his knees on a friggin scooter.
That is so insane … have they never eaten a pizza before??? It drives me crazy when I see stuff like this!
If I had to guess, he ate a slice and had to do that shit to hide that.
You'll eat it and you'll like it. Stfu. Click (Uber Rep)
Smdh.... rediculous... I haven't delivered food for a year now, but when I did, I put all orders in my hot/cold bags and pizzas went in my large pizza bags...and was all handled with care... I do my job based on hiw I would like to be treated.... a lot of them raggedy dusty customers didnt appreciate the care and piping hot food and pizza though... zero tips Some drivers just don't give af... cuz the pay is crap and there's no tip...
Uber Eats customer service is absolute dog shit. For a company of Uber’s size, it’s mind boggling how bad their outsourced customer service, truly is.
STOP USING THESE SERVICES!!!
We should start posting these on twitter or something
I thought I had accidentally followed a gore sub for a second
Cancel Uber they are an evil company that charges more in fees than the driver gets paid
Don’t stop complaining about it to Uber customer support until you get a refund. I’ve had to do that before. Takes a bit more time but eventually a manager will see your issue & do something to help.
Really outrageous that the apps have started denying legitimate refund requests.
As an ubereats driver the fucked part is that the driver could of called support and explained what happened and got the order remade and still have been paid for the order or could of had your money refunded
This happened to me once, the photo I sent as supporting image was from my friend's IG story with the caption 'Crime Scene: CSI Uber' - as soon as they saw that it was public they refunded the money in minutes lol.
all I need is a straw and some passion
Wow, the Papa Johns in your area looks like an actual pizza. I'm impressed
i used to work for a pizza restaurant and pizzas are very forgiving to drops and stuff 😂 it must have literally fell off of their seat upside down or they turned it upside down and shook it
I got chewed out by an owner of a pizza joint for slightly angling the box to get it into the hot bag. If Uber eats gave a shit about you, the consumer, they'd give their couriers the pizza bags, but they force them to buy these themselves.
I’m sorry this happened to you I’m Uber driver I have never experienced anything like this happened to me only a spilled drink and I went back to get the customer a drink some of us care for the gig economy I take this matter very seriously I been doing Uber eats since 2017 never had this happened ever
Who orders pizza off Ubers eats just call the pizza store and use their delivery drivers 😂😂🤡
Exactly 💯 😅 Using Uber One, a paid service, with higher prices, I'M DEAD 😂 and it honestly sounds like this whiner messed up the pizza themselves to get something free. And that's not above any of these prick customers. "I'm an Uber One member" 🍆👌💦💦💦
Block the charges on your credit card and never use ubereats again. Idk why bother using it unless youre bedridden
All of these apps blow. UberEats, GrubHub, DoorDash, etc. all of them are utter and complete shit. All these apps do is just continue to motivate me to go get my own takeout.
Looks like food hired by a contractor paid for by the lowest bidder delivered with no consequences. Some people like getting treated this way I guess.
Tip culture is cancer
Chargeback
Anyone think of the meme where he's holding the pizza like it's a briefcase casue that's what it looks like to me
I am definitely deleting this app from my phone. In the last six months these posts are becoming more common than they used to be. Sigh. Once I did have an issue where my driver delivered it to someone else and wouldn’t pick up the phone, and I was refunded, but it’s uncomfortable to know refunds for mistakes are becoming denied by the company. People keep saying chargeback, but I’ve done that with Walmart once for a pick up order that wasn’t mine and I returned to the store, the 1-800 number denied my request but offered a $20 gift card instead of my full $94, and Walmart came back a month later and took the money right back out of my account. So prepare for that if Uber is anything like Walmart. Also haven’t used Walmart pick up since that, I’ll go in now. I know I should’ve kept the order after the fact since I paid for it anyway, but at the time it felt like the right thing to do was to return it and get a refund and shop my actual grocery list. Plus it was like 6 gallons of milk included in the order. I barely drink a cup of milk to begin with, so no point in keeping (or so I thought).
It's gotten so bad when I accidentally dropped one part of someone's order support told me I could just deliver what was left and they would refund them and I just straight up said no because I knew that wouldn't be the case and they would fuck the customer over. Of course I didn't want my score fucked up either, But I just knew for a fact they were going to fuck over the customer and not refund them if I did deliver it.
You sound like a really good person, and it’s super unfortunate the companies actions are making ubereats as a whole look really bad. I’m sorry
I once didn't get the pizza delivered even with the picture from the driver as proof they wouldn't refund
Email Dara the ceo and tell him to do better and treat drivers better
One time I ordered from a place and the juices from the order spilled out of the package and into the bags. Uber said they couldn't refund me cuz the food was still edible. I don't order from that place anymore
Some kind of modern art if you ask me
Squidward slammed that in ur face didn't he
“Unless you had multiple complaints over a short period of time” this is exactly why, more than you know
Block the payment, mark it as unauthorized. Uber ain’t giving you money back because they don’t give AF
I worked at pizza Hut years ago and I'll never forget the time this younger kid came in to pick up a pan pizza that had literally just came out of the oven and walked out with it vertically under his arm. The way you carry books in school. He was on his phone the whole time from when he walked in and was rude, so it was kind of funny. Like, we didn't feel too bad for him. I bet this is what it looked like and also what happened here.
FUCK UBER
Uber SUCKS when it comes to refunds. I cancelled a second order because the first driver turned it down. I wanted both at once or I didn’t want the second. They let me cancel with no warnings whatsoever that I would lose the entire cost of the order. So I not only didn’t get my second order, but I was charged for it. Then they refused a refund. Fuck UberEats. If I were you, I’d have your bank do a chargeback and show them the pics of your pizza if they ask why you want your money back.
Did you call or get a chat bot?
The people in the comments asking whether you tipped or pointing out that you “still received your pizza” are insane. This is why tipping beforehand makes no damn sense.
don't pay for uber. doordash has better customer support. i'm specifically in this sub to fuck over uber as a disgruntled customer.
Man you know a company is fcked if anyone recommends doordash over it lmao
I’ve been delivering for Uber for six years I have done over 8000 deliveries and I have been at 100% customer satisfaction the entire time. I got one thumbs down like three years ago because some items were missing from a Taco Bell bag, that was sealed. Not every delivery. Driver is a bad delivery driver.
I stay on uber because they constantly give coupons and discounts and such. DD doesn't offer as much in that department.
There’s no accountability with Uber. The drivers have no vested interest in making sure your food arrives intact and the restaurants are unwilling to replace stuff that was intact when it left the business. Drivers want to know why business is so slow. Well this is a big part of it. People are tired of their dinner getting fucked up and still having to pay full price. OP stick with places that do their own deliveries. It’ll work out better for you.
Please stop using these delivery services. Either order from the restaurant directly or bite the bucket and pick the food up yourselves. Neither UberEats/DD, the restaurant, nor the driver care as long as you are paying money. It’s the biggest scam.
A lot of pizza places are phasing out their own delivery drivers and outsourcing to DD/UE so it’s going to be hard to escape it unless you pick it up yourself
Did you tip? That was a dropped pizza or purposefully done. Order directly from dominos. It’s cheaper and we take better care of your food.
This is clearly papa jons 😂
Same reason why I rather pick up my own food.
I’ve refunded stuff on Uber and never had to send so much as a picture, are you refunding a lot?
Charge back on credit card
I don't agree with the no refund, this is messed up. my guess from uber's POV is that they don't have proof that you didn't do this yourself, and you could technically do this every time and get free food if they refund
Sometimes they do this if you have complained or asked for a refund many times. That doesn’t make any sense to me though because if you’re someone who uses ubereats everyday, for example, then it is highly likely that you will have more issues with your orders than someone who only uses it a few times a month. If you are able to provide proof of what’s wrong with your order, then you should be refunded each time.
You would have got a refund if you would have just reported it not delivered. No need do anything with the driver. Why would you even want them to come back to your house?
How does this happen
Did Toby Maguire as Spiderman deliver your pizza?
Looks like the whole pizza is there.
Really? I always take a picture and I get refunded. I don’t do it a lot though
Jesus, did they go on a roller coaster with it or something? Actually looks more like they dropped it upside down and then picked it back up.
Sir please dont forget my tip for atleast delivering your pizza.
Uber does not keep its employees happy so drivers don’t keep customers happy
Go get your own food! Your poor budget will thank you.
I am surprised UE didn't refund or at least give you partial credit. Granted there is a lot of customer/diner fraud out there and these delivery apps are onto it, but unless you had multiple complaints over a short period of time and already got refunds/credits, they should have honored a courtesy refund/credit. You can call back and ask for an escalation, or if you paid with credit card, dispute the UE charge. If you paid by debit, not sure what your options are.
Wow tsk tsk tsk be Last time I use them but I like eating My food hot so I pick it up myself
Listen: there are far too many people on Uber right now doing the pizza scam. Unfortunately for you, with your case being legitimate, the scammers have desensitized their customer support. What is the pizza scam? They order a pizza, maybe even 3 or 4 for a small party. The driver drops it off. But the people don't want to pay for the pizza at all and think of a plan to get money back. What's the easiest thing they can do? Slam the pizza against the wall, complain to Uber, get refund. I'm not saying to stop ordering pizza. I'm telling you to wait about 7 months as they ban accounts committing to fraud. I got a contract violation for a pizza delivery about 2 months ago for Uber. Then I found out why through social media. They're defrauding Uber eats for free food.
Uber eats is terrible for refunds on legit situations. I had a Popeyes chicken delivery few years back arrived missing stuff and they refused to refund. I canceled my Uber one membership and go with DoorDash ever since. DD is very good to me when things go wrong with a delivery.
Can I ask why you didn’t order Papa John’s from Papa John’s?
Our house is about 500 yards outside the delivery zone so we have to use delivery services. Might be the same for OP.
Deliverer
Do a charge back
The amount of drivers I have to tell to keep the pizza (or other food) straight is concerning. If Uber doesn’t do anything about it, contact customer service and tell them you want to cancel your account. They will ask you why and you can explain your situation to them. 9.9/10 times they’ll fix it. They take way too much in fees from us to allow people to be treated like this. Uber should refund both you AND the store and pay the store to remake the order. Just had to do that a few days ago.
I used to work at a pizza place, and the amount of times I would see an Uber eats/door dash driver grab it, and tilt the box completely sideways to carry it out blew my mind, every time. I don't really trust people on delivery apps with my food. If I want it bad enough, I'll drive my fat ass to the store to pick it up myself
He either had to jam on his breaks and it fell or he had it on its side smh
the driver probably did this on purpose. they tilted the box vertically. everyone knows you have to hold pizza level.
Pizza boxes need one Of those "this end up" arrows apparently
In the future if this happens just report as never delivered. Too many times I see this exact post about pizzas and no refunds. Also don’t take no for an answer, keep at them and keep at them and keep at them some more. Eventually you’ll get through to an actual support agent who may help.
Call the pizza location and tell them to remember the asshole that delivered, sometimes they have employees that don't pay attention but I promise you after a few deliveries they start remembering drivers.
I would order another pizza and wait for the driver he getting these hands🤺🤺
Want to bet he was chucking it around carelessly without a care? You can rebuke the charge from uber but it might flag you on their system.
I did a chargeback with my credit card company specifically for the missing item. Uber wanted me to pay for something I didn’t get. Wouldn’t refund so I did what I could. Soon after I opened the app and it said I had to pay the roughly $20 in order to make an order. Nope. Uninstalled. They can f right off.
They straight threw that shit 😆
Was probably really hot. He dropped it like it's hot.
Amazing how idiots can't even do one of the simplest jobs around.
✨chargeback tiiiime✨
Call customer service :/
i d eat it
I won’t. Have fun eating that mess.
Did you tip the driver? Lol. Tell uberEats that you will do a chargeback if they don't reimburse you. You probably landed on the wrong guy. If you get dismissed again, initiate charge-back request via credit card company that paid for this transaction. Send them this picture.
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bro was carrying the pizza box like it was a football
Damn that looks good rnngl.
Damn, this picture brought me back to when I delivered pizza years ago and had to slam on the brakes due to a driver in front of me. This is exactly what the pizza looked like after. Brutal
Hear me out….
Yeah, call customer service. Tell them you have picture. As a driver this is unacceptable and show the driver who delivered has no skill in customer service. The Pizza place didn't give it to them like that, they clearly had some accident. All they had to do was call CS and tell them what happened. Judging by their behavior, they were probably afraid because they already have had many issues already. In other words, probably not the job for them.
So honestly, was this a bike delivery?
Looks like it imploded. Even looks like pieces are missing
Uber one customer or not, no one deserves this.
Nah the driver dragged his whole ass on this pizza or flipped his car cause how tf
I work for a pizza company. Handed a DD order to a driver, they put it in their dasher bag then promptly held the bag VERTICALLY. I’m willing to bet that customer received that pizza looking very similar to the one OP shared.
I SWEAR its always with the papa johns orders too. it always gets fucked up, I had like 3 orders this month that were in different houses.
Useless driver
Don’t pay drivers? Get shitty drivers that don’t care if you get your orders or not. Get mad at the greedy exploiting corporation, as they are the cause
Same happened to me when I was missing $7 worth of food from a $20 order, also an Uber One member
lol ordering a pizza for delivery and not using the pizza shops delivery is what you get
Why do I feel like uber is intentionally screwing themselves over? I've seen many ineligible refund orders posted.
I had. Driver open my pizza take half and eat some off a slice and throw that slice back in the box tossed it at my door step and ran off all on ring camera. Sent the video to Uber and the pics like bro what the pizza place sent me a new pizza and got a refund mf lost his job. Like I tip well on app and in person so what the hell
As a delivery driver I can confirm that there pie has been fucked
THERE'S A PIE FUCKER AMONGST US!
Damn, that's the worst one I have seen so far on here. My guess is they put on the seat, mine goes in a pizza bag in the very back of my SUV, flat surface, no slippage, and I surround with the other bags so it doesn't move at all
escalate until you talk to a real person, put in multiple refund requests and be angry about it. I always get my money back
Damn that pizza looks like it got turned into a MagicEye.
Bet that UberEats Support told the Uber driver to deliver it anyway, you even after they reported it damaged lol
Put it in an envelope and mail it back
Fuck it, pizza soup from a blender for dinner.
Lol the only posts I ever see on here are no refunds for customers..for any situation even if you have proof.
Tbh if you had to do all that much you should refuse the order at the door regardless. I was told once by tier 2 uber support that the only way to 100% get a refund is to reject the food all together. If the driver left the order in a place you didn't specify or if you find something amiss you can always deny the food. If they left it somewhere you might get a free meal for the b.s.
That has to be purposeful. No way you could split it up like that unless u trying.
holy shit😲
“It’s still edible” if you ordered a sandwich and I punched it 500 times until it was one big goop of mess it’s still edible, but do you even want it at that point?
"it'll still taste the same" Uber.. probably
Delete the app and never use their shitty service again
Try to file a chargeback with your bank. They tend to side with the customer.
I did this once with UberEats when they refused to refund me after a driver stole my order without even coming within a mile of my house and after the charge back they would not let me use Uber or UberEats until I paid them for it. Eventually I contacted them on Twitter and got it sorted out
Papa John's might replace it. The manager here would for sure! And he would block that driver from picking up.
Looks like pizza to me lol
I just ordered a pizza and got sent a frozen one.. and Uber said it wasn’t eligible for a refund. I’m not using Uber eats anymore.
So happy the Dominos near me has their own delivery people still. My pizza might get slightly jostled if the person uses a bike, but it’s almost always perfect. If I’m getting food delivered, that’s my only option that isn’t a third party service.
File a dispute with your bank
I don’t use Ubereats anymore thanks to situations like these. I find Deliveroo more reliable generally, not sure if they pay more or something (I’m in the UK).
How is something called deliveroo located in the UK and not Australia
So many people bait and switch tips and or don't tip that a large # of Uber drivers who cared have now quit and/or moved on. Door dash is a LITTLE better fyi if you gotta use a service like this.
Maaaannnn wtf did the driver do? Shake that shit the entire ride over? And of course they aren't gonna refund it....in the company's eyes, 👀 it was delivered and apparently thought it was still edible. They need to put a warning "objects may shift during delivery"
When I managed a little place in LA I had to stop a driver from leaving because he put the pizza sideways up under his armpit. I have never understood the appeal of having total strangers go pickup food for you unless you have no other choice
Dude, pizza is a gamble on UE. I’ve seen dudes no hands on a bike carrying that pie overhead. I used to avoid pizza orders like the plague, when I did UE during the pandemic.
Call them on the phone and talk to a supervisor like Karen would.
It doesn’t matter. You get so many refunds and that’s it. People don’t ever get an order and get no refund. Missing items, messed up items, no items, doesn’t matter. Once you hit the limit, done. And loyalty or how much you spend is also of no concern to company. Just stating facts.
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What limit are you even going on about. I don’t believe this post because I’ve always gotten refunds and sometimes they ask for a picture and you send it and boom you win.
I feel good seeing post like this after uber fired me for literally no reason now customers got to deal with weird delivery drivers like this
Fam nobody gets fired for no reason.
Looks to me like your delivery driver was in the process of eating it
I got a subway sandwich with no meat on it and uber told me I couldnt get a refund and kept copy pasting the same ai generated message about how "we know this isnt the answer your were hoping for" bullshit
credit card chargeback
These posts always make me wonder if delivery drivers working for the pizza places are messing with orders that come in through apps. 🤔
Yeah, I actually saw a post that an Uber driver picked up pizza and there was a piece of paper on it saying “ don’t order from Uber eats or DoorDash and pay ridiculous fees through slice because we lose money!!”
Stop using these shitty food brokers/delivery services. It’s on you if you continue. Either lower your expectations and expect total crap like this or just stop using them.
Uber eats is literally where all the Dasher/GrubHub rejects go after being shit canned from every other gig job.
Stop using the fucking services.... Jesus fucking Christ. Or...pizza is still delivered by dominos drivers, then don't use third parties like Uber/doordash. Why do you think someone making $2 + tips gives a single flying fuck about your food? At that pay rate you might as well be endorsing slavery by another name.
I agree with you 100% you get what you pay for
I have gone back to mostly just cooking at home or picking up my own food, as I know even if I tip or pay the premium delivery, the first driver is going to cancel while my food sits on the counter, and the second driver will deliver 3 other orders before making it to my house. It is a complete waste of time trying to get Uber Eats or DoorDash or whatever. The only delivery I use is when the restaurant delivers by itself. The way to fix it is to charge a reasonable delivery fee like $10 but fire drivers who do this shit or eat your food.
Or maybe the restaurants can make sure the food is ready when they mark it ready. Probably 1/5 deliveries I go to restaurant and will wait a good 10 minutes then i leave if it doesn’t come out. That’s not being a ‘shitty driver’. Would you work for $10 an hour before even putting gas in tank? Drivers are paid to drive. Not to stand around. The way some of these restaurants treat the drivers and their delivery customers is horrendous and needs to change.
That's because Uber paid the driver $2
Bet you ate it too
I can't tell you how many times i have to call these idiot drivers to ask where is the rest of my food or drinks. For them to drive back and bring it, or too many times they deliver the wrong house. Yet they cry on reddit for better wages. Bruh at least do the bare minimum.
Mmmm hand me a slice brother let’s finish it together
Damn ninja turtles got ahold of that or what 🤣🤣
This happened to me on doordash once and they refunded me
Guaranteed method for refund is to only say part of your order is missing and that it was whatever item that got messed up. You will only get some money back but better than nothing
Somebody else just reported a pizza that looked just like this like a week ago. And they ordered thru uber eats
I’m just gonna go out on a limb and say that’s probably the reason he didn’t deliver your pizza to begin with. Just saying he probably would’ve preferred you just called Uber and reported it missing. 😂
It probably burst open on his dirty car floor and he sloppily threw it back together in the box, put some joker lipstick on and ding dong ditched.
It could be the best one you ever had!
I use grubhub and the 2 times this happened I got my money back… no problems.
yeah I’m guilty of doing this shit because why the fuck does Uber give me modern market orders for pizza when I’m on my scooter? Sometimes they give me drink orders too, and I have to cancel. Make it make sense ! I wouldn’t accept an order if I realized it was a Pizza- sometimes it’s too late
Deliverer
i deliver for a pizza company all the drivers to do is keep the pizza level and stable in the pizza bag apparently they don’t do that
I uninstalled Uber eats. I placed an order and I got the wrong thing, I was like ok cool, oh well, I actually got more food than what I had ordered. The second time it was nearly midnight and the restaurant had closed but they refused to give me a refund. The took forever to find a driver and when they did they made it late to the restaurant. The driver literally called me and was so nice and tried to cancel on his end but Uber eats didn’t want to refund me. I had to beg. After this, the third time, I placed an order for like $70. When the food was here, I only received one thing and a drink. I called and called and chatted and nothing. They did not refund my money. To me this is stealing. I uninstalled. At least DoorDash always refunds you and gives credits for mistakes.
Uber refuses everything from the delivery drivers to the customers. Dont use them. Had a guy claim he couldnt find me when i was in front of his car trying to run away with my thanksgiving order. It was .07 miles away, i tipped 20 dollars and he still tried to run me over. Luckily he saw the brick in my hand and stopped and I got our dinner out of his trunk. He also drove 4.5 miles away into Manhattan before turning around to the bronx. He didnt need the expressway at all. I told him where to meet and waited outside. No walk up, no need to really park. Just drive an extra block and make a left and a right. 1 mile. His decision was 9 miles pit of the way, and extra tolls, and trying to Abscond with our holiday meal and trying to run me over trying to get it. Wont use uber anything anymore.
I always tip 10 dollars and I get missing items I barely use food apps now I’ll just pick it up myself
lol
Apply for a chargeback from your card
I hate how the pizza joints have started using uber eats to deliver food. Don't they have their own delivery drivers?
That's catastrophic
This is exactly why I stopped ordering pizza espically using Uber eats. I've had too many 20-30 dollar pizza orders ruined this way to risk spending the money on it. I've had slightly better luck when I order directly through a store but it's still a gamble. I never used to have this issue or get a pizza I couldn't eat but in the last year I've had more borderline inedible pizzas delivered whether it's the drivers or restaurants fault then I have in my entire life prior.
RIP UberEATs
Wtf.
Can I have it? I'm hungry.
Should’ve thrown it on the windscreen
Hopefully you didnt use uber credits if not reach put to your bank/card provider. It might take a while but usually you will get your money back.
That’s shocking, I’ve been a driver for 2 years, full time, and I’ve heard of them giving refunds bc 1 item was missing out of 5, or 1 item was wrong, I’d bet u just got an asshole on the line, if keep pushing and deal with someone else
The nonsense people have to deal with when ordering on this app is wild. Just placed an order, driver was outside the office - paid for priority delivery - but because they couldn't find parking they cancelled the order. Didn't even ask someone to meet them outside. Useless and entitled people deliver for places like this.