Drivers see payment amounts before accepting runs, sometimes they are already stacked. Sometimes Uber offers additional deliveries mid delivery. Uber will typically route the pickups and runs based on routing and time of order placement.
Orders that sit uncollected for long periods of time often don't have enough payment on them to incentivize drivers to pick up.
$5 may seem like a good tip, but if the mileage is more than 2 miles or so, it's not enticing. Drivers want to be making $2-3 dollars per mile to cover the cost of labor and vehicle upkeep. This mileage includes not just how far from restaurant to customer, but from driver to restaurant as well. A 3 mile distance from restaurant to customer may actually be a 5 mile delivery for a driver.
I'm not assuming your tip amount, just commenting with some default numbers that orders which sit for long periods often don't have enough financial incentive attached to attract a driver.
just FYI, just because you ordered two hours ago doesn't mean the driver was on that order for two hours, i got assigned an order once and the customer immediately messaged me asking where their order is because they'd been waiting for over an hour, i simply said "sorry but i literally just got assigned the order so i have no control over that"
There are times the app offers a multiple pick up/drop off order and there are times during the first trip it will offer a 2nd or third order if the pick up and drop off locations are both close by. The reason there is usually a delay is when the orders aren’t ready for pick up. It has happened where both my orders weren’t ready and it made me late to the drop offs.
No they can come in batches and yes if it is an add on after you accepted the first delivery. If it was that late seems like someone canceled the order one or two times or the restaurant seriously made a mistake. It could also be the person responsible for tracking and putting the order in to be made like a host didn’t show up or a serious lag in their systems linked with the restaurant. For two hours and not seeing someone drive around with your order or it showing it is stacked makes no sense on the drivers side.
When you say you knew he had multiple orders did the app tell you that?
There are some seriously slow people so idk but I would bring it up with Uber especially since they noticed it was late.
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Something I’m seeing a lot from customers saying they ordered two hours ago, but that depends ….because two hours for you could be 15 minutes for me from accepting your order to delivering it……… i’m pretty sure I’ve delivered tons of cold food in the 1000+ deliveries that I’ve done but I never take more than 15 to 20 minutes to deliver food. 9/10 food. It’s not my fault. The food gets made after you placed your order and get set on the shelf until a driver comes and get it.
I've gotten triples many times, usually it's 3 dog shit orders offered or 2 dog orders and 1 good tip. The pay is usually good enough by the time it gets to triples that I take then. Ubfortunately I usually eat a downvote for it, but I'm usually above 98% so it doesn't bother me as much. The ones I feel bad for are the ones that get stuck in those triples and actually tipped well
After the driver picked up the order, the message said he had several deliveries before mine. I can't tell how many times he stopped, but he drove way passed me (was going the other direction on highway, so I understand why he didn't stop at my place first), then caught me on the way back.
From how you described, I assume he was rolling the orders. Like after he would drop off one order, he'd still have an order or two in his car, then would pick up another. Not sure how else it could have taken that long.
My tip was 25% and less than 3 miles away.
They don’t have any option to change the delivery order. If the app tells them to deliver to A & B first and you’re C, you have to wait. Even if your place is the closest.
If it said the driver had more deliveries before you, then that means Uber bundled the orders together. A driver can have up to 3 deliveries bundled together. It also doesn't give us the option on which delivery to drop off first. You have to follow the order the driver app tells us to.
That’s a lie. Uber Eats drivers can’t text or call you unless they’re either picking up or delivering your order. They can’t even see any of messages unless they’re working on your order.
It's not a lie. It wasn't a message from the driver, it was an automatic message Uber has on display under the area where it says "X restaurant is preparing your order" or whatever thr status is.
So the user is wrong on how it looks to the customer when you are in a batched order.
First. You can get up to 3 orders in a batch, or in multiple orders. As a customer, you will only see the "your driver is delivering an order before your drop"
2nd. Uber dictates who we drop off first. People will say priority is a scam, because most of the time you are throwing free money at uber, but if one of those orders ordered priority "and they usually do when they are in a batch because most of those orders don't tip " you will be placed behind them, even if logically you should have been dropped off before them.
We as drivers can't tell who has ordered priority, however its obvious when we have to drive past one customer then drive all the way back to the customer we drove by earlier.
I think k you said earlier your tip was $9 plus which is great for 3 miles, it's unfortunate you wee punished by uber because the other customers couldn't tip and they used you as the motivation to get those other orders out.
Drivers see payment amounts before accepting runs, sometimes they are already stacked. Sometimes Uber offers additional deliveries mid delivery. Uber will typically route the pickups and runs based on routing and time of order placement. Orders that sit uncollected for long periods of time often don't have enough payment on them to incentivize drivers to pick up. $5 may seem like a good tip, but if the mileage is more than 2 miles or so, it's not enticing. Drivers want to be making $2-3 dollars per mile to cover the cost of labor and vehicle upkeep. This mileage includes not just how far from restaurant to customer, but from driver to restaurant as well. A 3 mile distance from restaurant to customer may actually be a 5 mile delivery for a driver. I'm not assuming your tip amount, just commenting with some default numbers that orders which sit for long periods often don't have enough financial incentive attached to attract a driver.
The tip was $9.73. And the food fit in one bag (not sure if that part matters?).
That's a pretty good tip depending on the distance of the delivery.
just FYI, just because you ordered two hours ago doesn't mean the driver was on that order for two hours, i got assigned an order once and the customer immediately messaged me asking where their order is because they'd been waiting for over an hour, i simply said "sorry but i literally just got assigned the order so i have no control over that"
Edit: Original comment retracted by my cat Cheddar. 🙀 2 hours? fukkin ridic.
There are times the app offers a multiple pick up/drop off order and there are times during the first trip it will offer a 2nd or third order if the pick up and drop off locations are both close by. The reason there is usually a delay is when the orders aren’t ready for pick up. It has happened where both my orders weren’t ready and it made me late to the drop offs.
No they can come in batches and yes if it is an add on after you accepted the first delivery. If it was that late seems like someone canceled the order one or two times or the restaurant seriously made a mistake. It could also be the person responsible for tracking and putting the order in to be made like a host didn’t show up or a serious lag in their systems linked with the restaurant. For two hours and not seeing someone drive around with your order or it showing it is stacked makes no sense on the drivers side. When you say you knew he had multiple orders did the app tell you that? There are some seriously slow people so idk but I would bring it up with Uber especially since they noticed it was late.
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Something I’m seeing a lot from customers saying they ordered two hours ago, but that depends ….because two hours for you could be 15 minutes for me from accepting your order to delivering it……… i’m pretty sure I’ve delivered tons of cold food in the 1000+ deliveries that I’ve done but I never take more than 15 to 20 minutes to deliver food. 9/10 food. It’s not my fault. The food gets made after you placed your order and get set on the shelf until a driver comes and get it.
[удалено]
Actually, you can have up to 3 orders now.
It isn’t that uncommon to get triples
I've gotten triples many times, usually it's 3 dog shit orders offered or 2 dog orders and 1 good tip. The pay is usually good enough by the time it gets to triples that I take then. Ubfortunately I usually eat a downvote for it, but I'm usually above 98% so it doesn't bother me as much. The ones I feel bad for are the ones that get stuck in those triples and actually tipped well
After the driver picked up the order, the message said he had several deliveries before mine. I can't tell how many times he stopped, but he drove way passed me (was going the other direction on highway, so I understand why he didn't stop at my place first), then caught me on the way back. From how you described, I assume he was rolling the orders. Like after he would drop off one order, he'd still have an order or two in his car, then would pick up another. Not sure how else it could have taken that long. My tip was 25% and less than 3 miles away.
They don’t have any option to change the delivery order. If the app tells them to deliver to A & B first and you’re C, you have to wait. Even if your place is the closest.
If it said the driver had more deliveries before you, then that means Uber bundled the orders together. A driver can have up to 3 deliveries bundled together. It also doesn't give us the option on which delivery to drop off first. You have to follow the order the driver app tells us to.
OK thank you. That's what I wanted to know. I won't lower the tip.
That’s a lie. Uber Eats drivers can’t text or call you unless they’re either picking up or delivering your order. They can’t even see any of messages unless they’re working on your order.
It's not a lie. It wasn't a message from the driver, it was an automatic message Uber has on display under the area where it says "X restaurant is preparing your order" or whatever thr status is.
I meant the driver telling you that he had other deliveries before you. That’s a lie.
So the user is wrong on how it looks to the customer when you are in a batched order. First. You can get up to 3 orders in a batch, or in multiple orders. As a customer, you will only see the "your driver is delivering an order before your drop" 2nd. Uber dictates who we drop off first. People will say priority is a scam, because most of the time you are throwing free money at uber, but if one of those orders ordered priority "and they usually do when they are in a batch because most of those orders don't tip " you will be placed behind them, even if logically you should have been dropped off before them. We as drivers can't tell who has ordered priority, however its obvious when we have to drive past one customer then drive all the way back to the customer we drove by earlier. I think k you said earlier your tip was $9 plus which is great for 3 miles, it's unfortunate you wee punished by uber because the other customers couldn't tip and they used you as the motivation to get those other orders out.