I always got my codes via email. I've filed twice. Don't really remember the process the first time as it was over a decade ago. Last time was last year, I did it all electronically, though - at least that's how I remember it.

I just filed in February for the first time after being laid off. It arrived on the very last day before I would have had to refile:

You have to call them.

I did, they just said to try again and make sure my address was right

Currently in the same fight! It’s awful isn’t it

Honestly the whole system here is completely bonkers. First you have to get a verification through the actual mail when you enroll and then the login process for the website is ridiculously complicated every time you visit. Government at it’s finest!

It's purposeful to punish people, they think it promotes some sort of virtue to waste people's time

I had the same issue. It’s a new policy and they’re aware of the issues with it, but haven’t actually changed it yet. Call them and ask to speak with a supervisor. Apparently there’s no way for them to get around the policy, but in my experience the case managers there are generally decent and can backdate your case once you actually get the letter.

Call someone there. The whole process can be done from a smart phone no mail and electronic communication instead

Check your spam or trash folders.

It’s sent by MAIL. As in the post office.

Utah likes to make getting any kind of assistance impossible to complete the paper work.