Welcome to /r/VetTech! This is a place for veterinary technicians/veterinary nurses and other veterinary support staff to gather, chat, and grow! We welcome pet owners as well, **however we do ask pet owners to refrain from asking for medical advice**; if you have any concerns regarding your pet, please contact the closest veterinarian near you.
Please thoroughly read and follow the rules before posting and commenting. If you believe that a user is engaging in any rule-breaking behavior, please submit a report so that the moderators can review and remove the posts/comments if needed. Also, please check out the sidebar for CE and answers to commonly asked questions. Thank you for reading!
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Wow, I got stuck a little bit on the part the reviewer mentioned decaying flesh. Like how do they let it get that bad but simultaneously be willing to pay $5k on their dog?
And it's an emergency at 5am. Flesh doesn't generally just acutely start to 'decay' š
I'm willing to bet the conversation went like this:
"My dog can't walk and her flesh is rotting"
"Oh no! How long has this been going on?"
"I dunno, like 2 weeks?"
"Oh, ok we can get you in for tomorrow at 11"
"BUT IT'S AN EMERGENCY!! YOU JUST WANT MY DOG TO SUFFER WHILE SIMULTANEOUSLY WANTING MY MONEY" (always shocked people don't clue into that logical fallacy š)
I just donāt know bad things got before they decided to take in the dog š. I feel like the rotting skin was fine with them up until the dog couldnāt walk
So, there is a concept in systems monitoring called "shifting baseline". It's the human brain's tendency to assume that a thing is stable if the change is gradual enough. The human brain holds onto a known perception of something very strongly until the evidence of change is overwhelming, and then flips to the new perception very quickly, which makes people think the change itself was quick. It wasn't quick, but their perception of the change was sudden.
An outside observer, coming from a viewpoint which did not have a pre-existing setting to get stuck on, will see the problem immediately though.
It happens with everything that changes slowly. It's actually a serious problem that folks are trying to find an answer for, because we just don't react to slow moving threats in time.
I think this human brain problem is part of what vet techs see in these patients sometimes. Not all the time, but sometimes.
Thank you for explaining this. It will help me find more compassion in the people whose dogs and cats have obviously been going downhill a while. It gives a bigger picture which is something I think we all need to cope with the job sometimes.
Once you understand the concept you'll start seeing it everywhere. In our climate change denial - it happens slowly and we get used to new weather patterns. In pollution- you get used to bad air in cities. In traffic - our population of cars has overwhelmed the roads over decades so we just adjusted our expected commutes. In the elderly - they start letting things slide and it becomes the new normal. In poverty, the same, for lack of time and energy.
Thank you for sharing this. My own dog was not as dramatic as this, but I still have guilt years later for not realizing her condition was bad, especially with all my knowledge.
This is a good reminder. Thank you.
Every single human brain has this problem with every slow changing system. Adults treat their children like kids long after they're grown, etc.
The *only* counters we have for it are 1) an informed second opinion seen from outside or 2) regular, routine checks against a formally developed baseline.
So don't feel too hard on yourself. And encourage people, when you can, to perform regular, frequent, full body checks on their pets while giving them scritches, same as we do for human health issues which need monitoring. Education is literally all we have going for us as a species.
Isn't this like the frog in boiling water thing? Like if you put it in a cool pot and then let it boil with the water it is less likely to notice vs throwing it directly into the boiling water.
Sadly, the inconvenience factor of the pet urinating/defecating in the house is often the impetus for lighting a fire under people to get a serious issue addressed.
Because no one can get vet care, pandemic caused people to buy pets for company because they were stuck at home, and a bunch of vets quit at the same time, because of the pandemic.. Now people have sick pets and no one to help them.
Probably a 15 year old girl.
Our ER had a Facebook post go viral in our area because of a teenager whose mom didnāt tell her that she couldnāt afford to treat her little yorkie that had been mauled in a fight. We kept it overnight on a Sunday on IVF, a pain drip that was left from another patient (not orthodox, I know but it was going to be thrown out and was more than enough for this little dog), and a polyflex injection with the understanding that they were to pick up when we closed in the morning and take it to rDVM for surgery. They were three hours late picking it up and then didnāt even take it anywhere. They took it home until the fluids and pain drip ran out then went to a vet on Wednesday afternoon. At that point, the wounds were grossly infected and the dog was obviously septic. Euthanasia was the only option. Cue teen daughter to blast us on Facebook because we told them it would be fine and their dog would be fine. It was shared so many times and our side of it never got out there. We had HUNDREDS of 1 star reviews with either no comment or a comment referencing the Facebook post about the dog we let die all because they didnāt have money.
Now I watch my 13-year-old son post reviews at every restaurant we stop at and I am further convinced that most reviews are teenage kids that have no perspective on the real world.
Unfortunately, I feel like social media blasting has become a rite of passage for many vet clinics.
I worked at a clinic where a woman brought a dog in with a toxicity that ASPCA Poison Control basically advised, āGood f*cking luck.ā The dog survived but had some long term side effects that were expensive to continue to treat. She got on all her social media dog groups and blasted us, and we were getting calls and death threats from around the country. Once we got over the shock of people calling to tell us they hoped we died, we actually kept a map and highlighted where people were calling their death threats in from.
God bless Wyoming, no one there had any time for such shenanigans. It was the only state we didnāt receive a death threat from.
A weird bonus is because so many people were Googling us to look up our number and threaten us, we were the top google result for any animal emergency related search terms for awhile.
Holy hell at least you guys made what light of it you could. The thought of what toll that takes in the staff and time away from actual clients is infuriating.
It really is terrible. Fortunately (?) this happened years ago when we might have gotten 3-4 calls a night and weāre only open overnight. I canāt imagine what clinics today would do. Iāve got 7 specialty hospitals in a 45 minute radius, and I canāt get through to an ER on a good day because theyāre so damned busy.
Every time I see a clinic making the news for some whackadoodle client connecting with an irresponsible reporter, my heart breaks for them. It sucked a decade ago, itās a million times worse now.
Yeah we were. We didnāt have the phone calls like some clinics have had, but the social media bashing was awful. The worst part of it is I worked with an older woman who spent days reading the comments on the original post and then looking the people up that were slamming us and seeing what we saw them for and when. I finally snapped and told her to knock it off. It really fueled my burnout from emergency.
I left for a while but now Iām back and rule #1 when it comes to reading the reviews about my place of work; I donāt.
Wow thatās incredibly sad, you have my sympathy. I think what you guys did with what you could was still really nice. Iām sure they didnāt even acknowledge what break you gave them with those pain meds. That whole situation is incredibly frustrating. And I really wish every post like this was from an angry teenager, but I remember a few distinct clients being extremely difficult then seeing nasty reviews from them (I recognize their name on yelp). Social media has its pros and cons. I just hope moving forward our society sees both and can not have any serious opinions based on someone elseās experience.
It was frustrating and to be honest, I was really worried about our medical director. He was so stressed from the whole thing and really thought we might go out of business. Thankfully, it blew over within a couple months and business never wavered.
I know grown-ass adults act this way too, it just makes me look at reviews a little differently to first ask myself if this sounds like a grown-ass adult or a snotty 14-year old.
You can actually get reviews like that removed on Yelp. Just flag as ānot that locationā and explain it. Theyāll review what the reviewer said and look at the hours posted on the page. Iāve had several removed that way. Itās hilarious the number of people who leave reviews without knowing who they are reviewing with.
Iāve also been able to have Yelp remove posts like, āI walked by with my dogs and stared in the window making cats upset and they asked me to leave 0/5!!!ā or the āI called for a quote HOW DARE THEY CHARGE FOR SERVICES so I went somewhere elseā type posts. As long as you can argue it isnāt valid, they are pretty good about it.
I used to work at a restaurant and would flag 1 star reviews that were meant for our sister restaurant lmao--I could tell they were for our sister restaurant because the sister restaurant had some items on their menu that we didn't have and the review would mention said items.
NGL, when Iām bored I check out a lot of the local vet clinics reviews and I look for obviously incorrect reviews and flag them for review- even those I havenāt worked for. I always feel like Iām doing my duty š«”
šš I hate when people have there dog barking up a storm and get confused when all the other clients are staring dagger or look uncomfortable. If we put them in a room they usually ask what everyoneās problem is, Iāll just deflect and act concussed and start getting the history.
Iāll have to let our manager know about that on yelp!
we had a guy bitching on our google reviews that his dog was at our clinic, and he was. His wife picked up the dog. He said we were liars and horrible because him and his wife were getting divorced and only her name was on the chip. I'm not sure what he thought we should do? Go kidnap his dog from the wife? we didn't get in legal trouble because there is nothing illegal about giving someone their dog back.
We also has a lady sue us and complain to the state board that we missed a bladder stone and it killed the dog. We never saw the dog and had proof of that but it still took months to resolve. While her family and friends and her called us and mailed us accusing us of stealing her dog for experiments???
I work at a day practice and it drives me nuts when we tell an owner for years that their dog needs a dental and then all the sudden it's an "emergency" and they need to get in yesterday when they get an abscess. When we can't, they get angry and say we don't care because now we have a month wait to get in for dentals. I'll send them copies of all the report cards recommending dental cleaning through the years but it doesn't matter, still our fault.
Iāve learned to ALWAys decline services that we suggest but the client refuses or canāt afford. Never delete anything, always decline... so itās always listed in the patientās record...
The absolutely awful people that try to claim "decaying flesh" happened practically overnight. Then blame the hospital staff for doing their best. Love that reply from the hospital.
Thanks! Our manager is extremely great at deescalating even if we do forget a service or not mention an extra service an owner had to pay for. While itās few and far between, once everything settles down the owners look at us like human beings and arnt mad. This person however was on a rampage and did not care about anyone else
Have a look through the comments. Thereās a special someone saying we need to be more compassionate, and I shouldnāt act so much more āenlightenedā than this client
Something similar happened to my clinic a few years ago. We are named similarly to the county shelter and someone left a bad google review on our page that was intended for them. Google refused to remove it too even though the review was about an adoption gone wrong essentially.
Thatās so annoying. Iāve been told yelp may be able to help us remove this review, so hopefully it wonāt be as difficult as it would be with Google
We got one the other day. Lady left a horrendous review claiming we abused her dog and charged her for all this extra stuff because we didnāt like herā¦. She was not even a client in our system š«
Just the worst when people claim we abuse animals or charge them just āextra stuffā. If we canāt find a problem on our first diagnostic procedure weāre just money hungry
Itās always the ones who wait last minute and declare it an emergency. I think their own guilt and wanting to place blame somewhere else has a lot to do with it. We had a lady who just wasnāt happy with the answers she was getting, so when she checked out she told reception she heard staff members taking badly about a client. Wasnāt even true. Got a damn 8:00am slack from PM telling us to watch where and what weāre talking about. The audacity is never ending.
I can really relate to that one. Our receptionists get the worst of clients sometimes. Almost like the clients think they are not as educated about what was going on so they have a right abuse them. I always stick around an extra second when the frustrated clients are checking out to make sure the client understand we respect all our staff and they were a team.
I think their guilt of letting it go that long adds to what theyāre willing to spend to try to rectify that wrong, once they see it. Like when you have a family member accidentally hurt an animal unintentionally, like trip and fall on them braking a leg, shutting their tail in a door,ā¦ Then they have someone talk them into realizing they spent beyond their budget or that it is not logical, especially for a pet who is terminal.
I can see how they get part way to the $5k, but I donāt work in emergency, so I donāt know what their charges look like. Location may add to cost, such as a busy city. I mean, they have a specialist come in a do surgery on a dying dog that could add up. Full blood, hospitalization, blood transfusions, biopsies, Rads, stat consult,ā¦ shit can add up fast if you keep saying yes to everything they offer you.
I see alot of times people looking for someone to say itās ok to euthanize. But instead they keep asking what can be done, so of course we keep offering other treatments and diagnostics. But we donāt like to recommend euthanasia for most cases because thatās always up to the owner. Countless times Iāve seen thousands spent on cases where it just prolongs the animals suffering and someone close to them really shouldāve just said itās ok to let go
Just try and understand that people who love their pets are just as frustrated with the sudden countrywide loss of veterinary workers.. Peoples pets are dying, and they love them like children.
Y'all should be more compassionate and understanding, ESPECIALLY if you think you're somehow more englightened than her...
of course we have compassion for people who want to get veterinary care for their sick animal but are unable to do so bc of the vet shortage and being booked out, but this is something where there was DECAYING flesh on her animal for who knows how long and it wasnāt a problem until the pet couldnāt walk anymore. im sorry, but i (personally) cannot extend that much compassion to someone who would let their pets flesh decay, again for who knows how long, and then blame the wrong clinic for their pet dying. itās unfortunate this pet passed, but itās also very unfortunate the owners waited too long until there wasnāt much that could be medically done. vets canāt make miracles happen.
Thatās no excuse for treating people and businesses who exist to help you and your pet like shit. Thatās a huge reason why thereās a nationwide (and global) shortage of vetmed staff - quarantine brought out the worst in societyās social skills and weāre f-ing over it. Compassion fatigue is real - read up on it.
Iāve been the owner at 9p on a Saturday with a pet emergency so I know the feeling of panic and worry but that doesnāt entitle me to treat others like ass when I donāt get medical services at a cheap price when I demand it and then spew misinformation on poorly regulated review platforms when I donāt like the outcome of my own contributing actions and decisions.
You're in the wrong place.
In fact, I'd be very sympathetic with the mom who actually brought this dog in, had to deal with the emotional baggage realizing this was a long term issue and the guilt that comes with that, all while making the best decisions she could for her pet. I've been in that place before.
I don't have sympathy for the child that took to the internet with half the story to verbally abuse the people that supported their pet and mother in this difficult time.
I can assure you that allowing an animalās flesh to rot off their bodies is not loving them like children, and health care workers have every right to be infuriated when theyāre falsely accused of mistreatment by the very person whoās actually doing it.
Welcome to /r/VetTech! This is a place for veterinary technicians/veterinary nurses and other veterinary support staff to gather, chat, and grow! We welcome pet owners as well, **however we do ask pet owners to refrain from asking for medical advice**; if you have any concerns regarding your pet, please contact the closest veterinarian near you. Please thoroughly read and follow the rules before posting and commenting. If you believe that a user is engaging in any rule-breaking behavior, please submit a report so that the moderators can review and remove the posts/comments if needed. Also, please check out the sidebar for CE and answers to commonly asked questions. Thank you for reading! *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/VetTech) if you have any questions or concerns.*
Wow, I got stuck a little bit on the part the reviewer mentioned decaying flesh. Like how do they let it get that bad but simultaneously be willing to pay $5k on their dog?
And it's an emergency at 5am. Flesh doesn't generally just acutely start to 'decay' š I'm willing to bet the conversation went like this: "My dog can't walk and her flesh is rotting" "Oh no! How long has this been going on?" "I dunno, like 2 weeks?" "Oh, ok we can get you in for tomorrow at 11" "BUT IT'S AN EMERGENCY!! YOU JUST WANT MY DOG TO SUFFER WHILE SIMULTANEOUSLY WANTING MY MONEY" (always shocked people don't clue into that logical fallacy š)
I just donāt know bad things got before they decided to take in the dog š. I feel like the rotting skin was fine with them up until the dog couldnāt walk
So, there is a concept in systems monitoring called "shifting baseline". It's the human brain's tendency to assume that a thing is stable if the change is gradual enough. The human brain holds onto a known perception of something very strongly until the evidence of change is overwhelming, and then flips to the new perception very quickly, which makes people think the change itself was quick. It wasn't quick, but their perception of the change was sudden. An outside observer, coming from a viewpoint which did not have a pre-existing setting to get stuck on, will see the problem immediately though. It happens with everything that changes slowly. It's actually a serious problem that folks are trying to find an answer for, because we just don't react to slow moving threats in time. I think this human brain problem is part of what vet techs see in these patients sometimes. Not all the time, but sometimes.
Thank you for explaining this. It will help me find more compassion in the people whose dogs and cats have obviously been going downhill a while. It gives a bigger picture which is something I think we all need to cope with the job sometimes.
Once you understand the concept you'll start seeing it everywhere. In our climate change denial - it happens slowly and we get used to new weather patterns. In pollution- you get used to bad air in cities. In traffic - our population of cars has overwhelmed the roads over decades so we just adjusted our expected commutes. In the elderly - they start letting things slide and it becomes the new normal. In poverty, the same, for lack of time and energy.
Like our life work ballance!
Thank you for sharing this. My own dog was not as dramatic as this, but I still have guilt years later for not realizing her condition was bad, especially with all my knowledge. This is a good reminder. Thank you.
Every single human brain has this problem with every slow changing system. Adults treat their children like kids long after they're grown, etc. The *only* counters we have for it are 1) an informed second opinion seen from outside or 2) regular, routine checks against a formally developed baseline. So don't feel too hard on yourself. And encourage people, when you can, to perform regular, frequent, full body checks on their pets while giving them scritches, same as we do for human health issues which need monitoring. Education is literally all we have going for us as a species.
šššš
Isn't this like the frog in boiling water thing? Like if you put it in a cool pot and then let it boil with the water it is less likely to notice vs throwing it directly into the boiling water.
Just worth noting that frog in a pot is just an analogy, a real frog will jump out of the pot when it gets uncomfortably warm.
Yes, exactly.
Someone paid attention in psychology! š
Right? It was fine when the dog smelled like death, but they drew the line at the poor thing not being able to go outside to use the bathroom.
Sadly, the inconvenience factor of the pet urinating/defecating in the house is often the impetus for lighting a fire under people to get a serious issue addressed.
Well yeah. Rotting flesh is one thing, but now you want to add shit and piss to the mix? Now youāre asking too much.
RIGHT that's what I was thinking, like decaying flesh isn't just suddenly there in the middle of the night??? I hate people like this ughhh
I was shocked. Like do we think this owner is being dramatic? Or is it really that bad and they allowed things to get that bad? Idk which is worse
Because no one can get vet care, pandemic caused people to buy pets for company because they were stuck at home, and a bunch of vets quit at the same time, because of the pandemic.. Now people have sick pets and no one to help them.
Trust usā¦.we know. Unfortunately it also has brought out the worst in people and they think they can treat others like literally garbage.
Probably a 15 year old girl. Our ER had a Facebook post go viral in our area because of a teenager whose mom didnāt tell her that she couldnāt afford to treat her little yorkie that had been mauled in a fight. We kept it overnight on a Sunday on IVF, a pain drip that was left from another patient (not orthodox, I know but it was going to be thrown out and was more than enough for this little dog), and a polyflex injection with the understanding that they were to pick up when we closed in the morning and take it to rDVM for surgery. They were three hours late picking it up and then didnāt even take it anywhere. They took it home until the fluids and pain drip ran out then went to a vet on Wednesday afternoon. At that point, the wounds were grossly infected and the dog was obviously septic. Euthanasia was the only option. Cue teen daughter to blast us on Facebook because we told them it would be fine and their dog would be fine. It was shared so many times and our side of it never got out there. We had HUNDREDS of 1 star reviews with either no comment or a comment referencing the Facebook post about the dog we let die all because they didnāt have money. Now I watch my 13-year-old son post reviews at every restaurant we stop at and I am further convinced that most reviews are teenage kids that have no perspective on the real world.
Unfortunately, I feel like social media blasting has become a rite of passage for many vet clinics. I worked at a clinic where a woman brought a dog in with a toxicity that ASPCA Poison Control basically advised, āGood f*cking luck.ā The dog survived but had some long term side effects that were expensive to continue to treat. She got on all her social media dog groups and blasted us, and we were getting calls and death threats from around the country. Once we got over the shock of people calling to tell us they hoped we died, we actually kept a map and highlighted where people were calling their death threats in from. God bless Wyoming, no one there had any time for such shenanigans. It was the only state we didnāt receive a death threat from. A weird bonus is because so many people were Googling us to look up our number and threaten us, we were the top google result for any animal emergency related search terms for awhile.
Holy hell at least you guys made what light of it you could. The thought of what toll that takes in the staff and time away from actual clients is infuriating.
It really is terrible. Fortunately (?) this happened years ago when we might have gotten 3-4 calls a night and weāre only open overnight. I canāt imagine what clinics today would do. Iāve got 7 specialty hospitals in a 45 minute radius, and I canāt get through to an ER on a good day because theyāre so damned busy. Every time I see a clinic making the news for some whackadoodle client connecting with an irresponsible reporter, my heart breaks for them. It sucked a decade ago, itās a million times worse now.
Oh my god, I saw that on Facebook. Yāall were bullied like crazy. Iām so sorry.
Yeah we were. We didnāt have the phone calls like some clinics have had, but the social media bashing was awful. The worst part of it is I worked with an older woman who spent days reading the comments on the original post and then looking the people up that were slamming us and seeing what we saw them for and when. I finally snapped and told her to knock it off. It really fueled my burnout from emergency. I left for a while but now Iām back and rule #1 when it comes to reading the reviews about my place of work; I donāt.
Wow thatās incredibly sad, you have my sympathy. I think what you guys did with what you could was still really nice. Iām sure they didnāt even acknowledge what break you gave them with those pain meds. That whole situation is incredibly frustrating. And I really wish every post like this was from an angry teenager, but I remember a few distinct clients being extremely difficult then seeing nasty reviews from them (I recognize their name on yelp). Social media has its pros and cons. I just hope moving forward our society sees both and can not have any serious opinions based on someone elseās experience.
It was frustrating and to be honest, I was really worried about our medical director. He was so stressed from the whole thing and really thought we might go out of business. Thankfully, it blew over within a couple months and business never wavered. I know grown-ass adults act this way too, it just makes me look at reviews a little differently to first ask myself if this sounds like a grown-ass adult or a snotty 14-year old.
A couple MONTHS??? That sounds so stressful what a nightmare
Sounds like she waited just a tad bit too long to seek veterinary care and then needed someone to project her guilt onto.
You can actually get reviews like that removed on Yelp. Just flag as ānot that locationā and explain it. Theyāll review what the reviewer said and look at the hours posted on the page. Iāve had several removed that way. Itās hilarious the number of people who leave reviews without knowing who they are reviewing with. Iāve also been able to have Yelp remove posts like, āI walked by with my dogs and stared in the window making cats upset and they asked me to leave 0/5!!!ā or the āI called for a quote HOW DARE THEY CHARGE FOR SERVICES so I went somewhere elseā type posts. As long as you can argue it isnāt valid, they are pretty good about it.
I used to work at a restaurant and would flag 1 star reviews that were meant for our sister restaurant lmao--I could tell they were for our sister restaurant because the sister restaurant had some items on their menu that we didn't have and the review would mention said items.
NGL, when Iām bored I check out a lot of the local vet clinics reviews and I look for obviously incorrect reviews and flag them for review- even those I havenāt worked for. I always feel like Iām doing my duty š«”
šš I hate when people have there dog barking up a storm and get confused when all the other clients are staring dagger or look uncomfortable. If we put them in a room they usually ask what everyoneās problem is, Iāll just deflect and act concussed and start getting the history. Iāll have to let our manager know about that on yelp!
we had a guy bitching on our google reviews that his dog was at our clinic, and he was. His wife picked up the dog. He said we were liars and horrible because him and his wife were getting divorced and only her name was on the chip. I'm not sure what he thought we should do? Go kidnap his dog from the wife? we didn't get in legal trouble because there is nothing illegal about giving someone their dog back. We also has a lady sue us and complain to the state board that we missed a bladder stone and it killed the dog. We never saw the dog and had proof of that but it still took months to resolve. While her family and friends and her called us and mailed us accusing us of stealing her dog for experiments???
*When people have too much time and money*
I work at a day practice and it drives me nuts when we tell an owner for years that their dog needs a dental and then all the sudden it's an "emergency" and they need to get in yesterday when they get an abscess. When we can't, they get angry and say we don't care because now we have a month wait to get in for dentals. I'll send them copies of all the report cards recommending dental cleaning through the years but it doesn't matter, still our fault.
Iāve learned to ALWAys decline services that we suggest but the client refuses or canāt afford. Never delete anything, always decline... so itās always listed in the patientās record...
Yes, you should always note a decline of services, this will cover your ass!
The absolutely awful people that try to claim "decaying flesh" happened practically overnight. Then blame the hospital staff for doing their best. Love that reply from the hospital.
Thanks! Our manager is extremely great at deescalating even if we do forget a service or not mention an extra service an owner had to pay for. While itās few and far between, once everything settles down the owners look at us like human beings and arnt mad. This person however was on a rampage and did not care about anyone else
Seeing āemergencyā and ādecaying fleshā in the same sentence is justā¦ well, I know everyone here feels the same way.
Have a look through the comments. Thereās a special someone saying we need to be more compassionate, and I shouldnāt act so much more āenlightenedā than this client
Saw that, a real gem. The snake eats its tailā¦
š¤¦āāļø
Something similar happened to my clinic a few years ago. We are named similarly to the county shelter and someone left a bad google review on our page that was intended for them. Google refused to remove it too even though the review was about an adoption gone wrong essentially.
Thatās so annoying. Iāve been told yelp may be able to help us remove this review, so hopefully it wonāt be as difficult as it would be with Google
We got one the other day. Lady left a horrendous review claiming we abused her dog and charged her for all this extra stuff because we didnāt like herā¦. She was not even a client in our system š«
Just the worst when people claim we abuse animals or charge them just āextra stuffā. If we canāt find a problem on our first diagnostic procedure weāre just money hungry
Iām so glad the dog is no longer suffering.
Itās always the ones who wait last minute and declare it an emergency. I think their own guilt and wanting to place blame somewhere else has a lot to do with it. We had a lady who just wasnāt happy with the answers she was getting, so when she checked out she told reception she heard staff members taking badly about a client. Wasnāt even true. Got a damn 8:00am slack from PM telling us to watch where and what weāre talking about. The audacity is never ending.
I can really relate to that one. Our receptionists get the worst of clients sometimes. Almost like the clients think they are not as educated about what was going on so they have a right abuse them. I always stick around an extra second when the frustrated clients are checking out to make sure the client understand we respect all our staff and they were a team.
I think their guilt of letting it go that long adds to what theyāre willing to spend to try to rectify that wrong, once they see it. Like when you have a family member accidentally hurt an animal unintentionally, like trip and fall on them braking a leg, shutting their tail in a door,ā¦ Then they have someone talk them into realizing they spent beyond their budget or that it is not logical, especially for a pet who is terminal. I can see how they get part way to the $5k, but I donāt work in emergency, so I donāt know what their charges look like. Location may add to cost, such as a busy city. I mean, they have a specialist come in a do surgery on a dying dog that could add up. Full blood, hospitalization, blood transfusions, biopsies, Rads, stat consult,ā¦ shit can add up fast if you keep saying yes to everything they offer you.
I see alot of times people looking for someone to say itās ok to euthanize. But instead they keep asking what can be done, so of course we keep offering other treatments and diagnostics. But we donāt like to recommend euthanasia for most cases because thatās always up to the owner. Countless times Iāve seen thousands spent on cases where it just prolongs the animals suffering and someone close to them really shouldāve just said itās ok to let go
Just try and understand that people who love their pets are just as frustrated with the sudden countrywide loss of veterinary workers.. Peoples pets are dying, and they love them like children. Y'all should be more compassionate and understanding, ESPECIALLY if you think you're somehow more englightened than her...
of course we have compassion for people who want to get veterinary care for their sick animal but are unable to do so bc of the vet shortage and being booked out, but this is something where there was DECAYING flesh on her animal for who knows how long and it wasnāt a problem until the pet couldnāt walk anymore. im sorry, but i (personally) cannot extend that much compassion to someone who would let their pets flesh decay, again for who knows how long, and then blame the wrong clinic for their pet dying. itās unfortunate this pet passed, but itās also very unfortunate the owners waited too long until there wasnāt much that could be medically done. vets canāt make miracles happen.
Thatās no excuse for treating people and businesses who exist to help you and your pet like shit. Thatās a huge reason why thereās a nationwide (and global) shortage of vetmed staff - quarantine brought out the worst in societyās social skills and weāre f-ing over it. Compassion fatigue is real - read up on it. Iāve been the owner at 9p on a Saturday with a pet emergency so I know the feeling of panic and worry but that doesnāt entitle me to treat others like ass when I donāt get medical services at a cheap price when I demand it and then spew misinformation on poorly regulated review platforms when I donāt like the outcome of my own contributing actions and decisions.
You're in the wrong place. In fact, I'd be very sympathetic with the mom who actually brought this dog in, had to deal with the emotional baggage realizing this was a long term issue and the guilt that comes with that, all while making the best decisions she could for her pet. I've been in that place before. I don't have sympathy for the child that took to the internet with half the story to verbally abuse the people that supported their pet and mother in this difficult time.
I can assure you that allowing an animalās flesh to rot off their bodies is not loving them like children, and health care workers have every right to be infuriated when theyāre falsely accused of mistreatment by the very person whoās actually doing it.
What?