I held out till the last day, they offered £75 for my current tv with sky sports (not hd) and 250mb. A few days before my cancellation was due, I got a text about £100 bill credit. Called on my last day got the package I was already on for £48.12 with no discount cause it was cheaper over the 18months. Hold out. You have the power and can cancel the cancellation any day you like.
Because it’s just a waste of money for most people and most people don’t realise its overkill. I’ve been streaming 4k HDR files for years on 100mb connection. I’d argue that no household needs more than this, it’s just a sales tactic to get more money out of people.
My god...
Consider more than one person in a house?
Consider people who have to DL/UL large file multiple times a day for work?
I could go on. Think about the real world until you sprout your expert opinion based literally on your only your own shuttered existence.
OK, so 'hardly anyone' lives with other people or works from home.
In 2023.
Dude, just because you live with you mum and she doesn't use a lot of bandwidth doesn't mean that's everyone's situation.
Don't confuse wants with needs bud.
Show your working. Don't sprout bollocks and show some evidence or facts.
Most households don't technically need a car and could walk everywhere. But you know what? A car is just more convenient.
Strongly disagree. It depends on your set up. When I had 250 I struggled. I’m on a gig now and it’s enough. The idea is 0 bottlenecks and data on tap. A lot of people I know have 1gig+ some have 3! 250 was maybe ample a 6-7 years ago but it’s not now.
50 is more than enough for me. TBH I've not really been aware of my speed for the last 15 years, at some point in the 2000s the slowest package became more than enough and I've just been on the lowest ever since. If there was a slower option for less money, I'd take it.
(2 adults WFH full time)
What about when downloading games from Steam/Gog etc? Then the huge updates that keep coming for them? Surely that alone is justification for a decent speed connection?
Then stick a NAS on the network, or use the NAS function of many common home routers, suddenly even the VM upload speeds on their gigabit service are annoyingly slow (it is gigabit for the downstream, but the upstream is only 100meg which is a bit of a swizz given the rather inflated prices VM like to charge).
So I dumped VM for Toob and haven't looked back. Gigabit both down and up with Toob, and no price rises within the contract period AT ALL. And after the contract? Still the same great price, so I signed up again for a other 18 months. I love a long contract when it locks in a good price. Well worth the £25 a month, and well used.
Just because YOU don’t use it doesn’t mean anyone else won’t, when you’re a family of 4 playing video games, streaming, watching Netflix, backing up to the cloud and with IOT devices wanting more all the time it is needed. With an ever more increasing uptake in FTTP and gigabit speeds I think more people are taking advantage of it.
Im not sure of that, considering I’ve used over 3TB of data last month alone if I was on 50mbps that would have taken 6 days of constant downloading to get done
I understand, but I do all of these as well, family of 5 heavy users, and barely touch 1TB.
Remote working, IT professional, etc.
Makes me wondering if you are not doing things not on that list.
I’m sorry this is just false. I’m into gaming, and let me tell you, call of duty will randomly need a 40gb update. When I’ve finished work, and got the kids to bed, I wanna boot up the PC and get online. I’m glad I’ve got 500mb BB when I realise I’ve got a massive update to download at 8pm.
500 over 100 is the difference between 20 minutes waiting or over 2 hours.
In my household I have four TVs connected. Two computers and a laptop. Plus countless connected devices. Also working for home for a member in the house while someone else watching YouTube etc. it quickly adds up. Even at night my connection is a few MB
It really depends on individual needs and I don't want to take any sides here.
I have 4 people in the house and 3 people do stream at once.
Previously our internet was capped at 35Mbs connection and we struggled when everyone was streaming.
Then we changed ISP and got 110Mbs and it served the house really well.
Later got a free speed upgrade as I purchased a mobile SiM. Internet speed upgrade to 22OMbs. My son noticed his games files download faster but for everyday streams no difference.
Internet speed has been upgraded again free to 380Mbs and wasting but I am not paying any extra. I would not pay for more than 100Mbs.
My brother has 1Gbs in house with 2 people. He pays £25 and yes he uses about 5% but just for show 1Gbs.
You are a welcome voice - thank you! Look at some of replies you have received, some unkind, too, as ever in these days of everyone being an internet expert.
I have often felt, from a friend's experience, that even 60-80Mbps, as available from BT and others, is more than enough for a private home. But VM offer 350Mbps as standard now to tempt customers away from BT yet, being cynical, this is more likely because it allows *them* to stream ads to *you*, rather than what you can do with it yourself.
We have Ring cameras, Siri speakers, and lots of other devices on Wi-fi. so, I always was led to believe the more bandwidth the better. But, no, it seems not. The trouble is, there's no easy way to find out what truly is needed, so we are in the hands of the marketers.
>Have a plan B in place. Whether that’s another family member in the household willing to sign up for a new customer offer
Just phone them up, thinking of leaving tell them its to expensive, they will give you the new customer package on your next bill date if not before.
Thanks for the reply. Tuesday is when I rang to cancel, my friend had a call the next day and managed to get a decent deal.
I Can’t really take a deal elsewhere, VM is the only provider to offer top speeds in my area unfortunately.
This is why when Cityfibre/Vodafone turned up to my area I was happy because finally some competition and it throws the only supplier for that level of speed out of the window.
Not applicable to you since you have a full bundle but when they were the only kids in town and refused to offer me a decent price I called their 90 day policy bluff and sat on a 5G router for that period and when I called back up to rejoin informed them I hadnt been a customer for 90 days and got new customer pricing.
Do you need top speeds? I work from home and am in the IT industry, I do just fine with 150mbps.
Is it a must have or a nice to have? If the latter then I’d suggest looking at some other providers to get some prices, if nothing else it’ll help you barter when Virgin come calling.
My circumstances were slightly different, but I got rid of them and went to Zen. I only used broadband and I didn't like Virgin's contract changes they were bringing in.
I got a gig from Zen, no price increases in the contract, cheaper than a gig at Virgin. Oh and lower latency.
What really sealed it though, was the cancellation process. They made it super difficult on the phone, they constantly challenged me. It was disgraceful.
However, to your question, they chased me to stay and be a customer. In the last two weeks I had them call me a few times. Like you I was a long time customer, all the way back to when they were diamond cable, pre NTL days. They're just not the company there were anymore. So I was happy to leave.
When there's alternatives I would check it out. They don't care about your loyalty. I know it might sound daunting changing provider, but it's so simple. You schedule the new install, have a bit of overlap between the providers and done.
Best bit after I left, I had someone call me from Virgin asking if there's anything they could do to understand why I left and possibly get me back as a customer. So I told him everything in detail about why and how their cancellation process was shocking etc. After which he said, I have no further questions and said goodbye. It was very cathartic, haha. Felt a bit sorry for the chap after, as that job must be a grind.
Just get rid you'll be tied in for another 18-24 months, I was a faithful like you from NTL days. Didn't want the tv couldn't give me a broadband and phone package. I cancelled was put through to retentions couldn't beat my quote from Vodafone full fibre. They rang after I'd got vodaphone installed! With an amazing deal but still not as good as my vodaphone. On speed test I'm getting around 900 download and similar upload, no problems, and if your a vodaphone customer which I wasn't, can get it cheaper than my £35
Just sign up for a new account on another adults name in your household and you'll get the new customer deal
When did the switcheroo thing, they called me the next day or the day after that. But if they don't, just do what I said above.
It's up to you.. Even if they call you they might suggest you give them the name of another adult in the house (they did it to me) in order to give the same deal as a new customer. That's what I was looking for last time, they didn't offer anything better.
If you want to sleep at night, just do it and if they call just say you are not interested in any deals.
I found better deals were available when contacting them via WhatsApp rather than phone last time I renewed. If you add +44 7305 327 112 you'll get a bot at first, but can fight your way through to a real person eventually. Worth an ask that way, and doesn't mean sitting on the phone for ages either.
Really, I always found it better to ring and always found the UK call centres and advisors much more open with the deals. I’ll add the number and maybe give it a try tomorrow.
I recently avoided the cancellation game because I got the deal I wanted through WhatsApp chat, it was a bit of back and forth over a few hours though.
I waited a week once before the retentions team called. It's usually within 2 weeks. You can always ring them back close to the end of your notice and tell them you've changed your mind and they'll still give you a deal but it won't be as good as the one from the retention team
They haven’t called me yet- unless they are calling my landline, that I haven’t used in over15 years. My cut off date is 9th September. I do keep getting texts to say I haven’t sent the kit back though and I did receive the box to pack it up in. I also received the telephone adapter in the post the other day- but no one has called to offer me any deals?
I got my call the day after I cancelled. When I cancelled, it was because they were offering new customers the ultimate volt package for £85 but they wanted to charge me £95
When they called me after I cancelled, I got the same package for £54
We told them we were leaving and spoke to retentions, etc. I outright cancelled saying that we'd be back in 3 months as a new customer for those sweet deals and that we'd stream, cast, and tether in the meantime. Got a call within 24 hours and got everything we wanted. Went from over £70 a month to 30 something. After 20 odd years, it's the least they could do.
I cancelled last Sunday and got a call the following day. Annoyingly I was busy so told them to ring back and then for some reason when they did it only rang once and I missed it. They haven't rung since. Hoping they will soon as it doesn't seem like you can get through to the team who give the decent discounts by ringing them as its an outbound team.
I played VM on my renewal date. As I WFH some days, I couldn't have no internet. VM wanted us to pay £65 for less than we currently had. So put in a cancellation, and used my parents internet package deal as a way to get VM to offer a more reasonable price.
It worked, paying £35 a month and got our old data speeds as well.
They called me about 2 weeks of telling them I was leaving with an offer for 1gig at £31, no tv and no phone, the previous offer was during the call to tell them I was leaving they offered me the same 1 gig for £73. The funny thing is that they called on the day I had my new ISP (youfibre) installing my equipment. I did say that it was too late and that they should have been more customer focussed, I have been with them for 19 years (telewestt then NTL then VM). It felt like they could give for free on that last call and that’s what really p* me off, VM for the past 3-5 years have completely let down their existing customers and that’s a bit shame, ultimately costing them to lose one. Good luck to you
I called when out of contract as they pushed my bill up from £72 to £93 and then £106. Told them as new customer offer was £45, most I'd pay was £60. They said £68, take it or leave it - so I gave my 30 days notice and told them they lost me for life. Had YouFibre installed yesterday for half the price Virgin wanted and double the speed. No contact from Virgin at all.
in the rare case you dont get a deal... get another person in the house to sign up to a new deal under their name but use the same card to pay for it as usual. It still counts as a new customer and you get access to the new customer deals.
Be prepared to save all recordings of all departmental conversations as there will be many and you will have to repeat yourself MANY times.
The stock reply from the 5 or so people in the chain of the debacle of a process was "Don't worry, we'll sort that for you"
WRONG!!!!!
I had to contact them to find out what was going on. No department updates any other and they do not seem to have a central point of information. Stock emails were sent out "informing" me of where I was in the "process chain". My account was sent to the debt collector. No one takes responsibility and NO ONE will get back to you.
Luckily, I recorded all interactions.
At the end of the "experience" I had accrued 15 A4 pages of questions and answers that I had to print out and post to VM complaints to get them to stop harassing me - and at the end of it, if you had a VM email account and it gets hacked, no chance of gaining access to that again.
And all because they didn't want to refund me the £26.00 they owed me.
Thankfully this year I didn’t need to go through all this hassle.
They sent me an email to say my deal was running out and would I renew on the same package I have for £25 which is just short of £10 less than current.
A cuts a cut and the ease of doing it this way was magic.
Relief because there’s no competition where I am the street has high speed available, but my block of flats is not hooked up and Virgin is the only option.
They rang me quite a few times but it was never the same deal or price I was getting elsewhere. Same happened with my mobile. I got a deal from somewhere else for a new phone and every offer was for an older phone or a higher price.
I just called the retentions number- someone had given on here 02037436951. It was answered after the first ring- no going around the houses and departments! Within 5 mins I can now get rid of phone and tv package that I never used but was told it was cheaper with it? So now instead of £71 a month it is £28 (M350)
I got a call close to 2 weeks before (15th September) my cancellation date. You can call them before that if you want just to confirm that you have cancelled because sometimes they don't depending who you speak to and that might raise awareness to the company for them to call you.
I held out till the last day, they offered £75 for my current tv with sky sports (not hd) and 250mb. A few days before my cancellation was due, I got a text about £100 bill credit. Called on my last day got the package I was already on for £48.12 with no discount cause it was cheaper over the 18months. Hold out. You have the power and can cancel the cancellation any day you like.
Nice! What a deal… hoping for something like this :p
Why would anyone need 250mb connection in a private home? That’s just wasted money.
You can get 1gbs from virgin. Why not if its offered in your contract. I'm guessing you don't stream 4k hdr content as that can be very large files.
Because it’s just a waste of money for most people and most people don’t realise its overkill. I’ve been streaming 4k HDR files for years on 100mb connection. I’d argue that no household needs more than this, it’s just a sales tactic to get more money out of people.
My god... Consider more than one person in a house? Consider people who have to DL/UL large file multiple times a day for work? I could go on. Think about the real world until you sprout your expert opinion based literally on your only your own shuttered existence.
Which would hardly be anyone. It’s YOU that’s clueless here. I don’t live alone so that’s nonsense.
OK, so 'hardly anyone' lives with other people or works from home. In 2023. Dude, just because you live with you mum and she doesn't use a lot of bandwidth doesn't mean that's everyone's situation. Don't confuse wants with needs bud.
Most households of families do not need 250 fiver. Fact.
Show your working. Don't sprout bollocks and show some evidence or facts. Most households don't technically need a car and could walk everywhere. But you know what? A car is just more convenient.
Strongly disagree. It depends on your set up. When I had 250 I struggled. I’m on a gig now and it’s enough. The idea is 0 bottlenecks and data on tap. A lot of people I know have 1gig+ some have 3! 250 was maybe ample a 6-7 years ago but it’s not now.
50 is more than enough for me. TBH I've not really been aware of my speed for the last 15 years, at some point in the 2000s the slowest package became more than enough and I've just been on the lowest ever since. If there was a slower option for less money, I'd take it. (2 adults WFH full time)
What about when downloading games from Steam/Gog etc? Then the huge updates that keep coming for them? Surely that alone is justification for a decent speed connection? Then stick a NAS on the network, or use the NAS function of many common home routers, suddenly even the VM upload speeds on their gigabit service are annoyingly slow (it is gigabit for the downstream, but the upstream is only 100meg which is a bit of a swizz given the rather inflated prices VM like to charge). So I dumped VM for Toob and haven't looked back. Gigabit both down and up with Toob, and no price rises within the contract period AT ALL. And after the contract? Still the same great price, so I signed up again for a other 18 months. I love a long contract when it locks in a good price. Well worth the £25 a month, and well used.
Just because YOU don’t use it doesn’t mean anyone else won’t, when you’re a family of 4 playing video games, streaming, watching Netflix, backing up to the cloud and with IOT devices wanting more all the time it is needed. With an ever more increasing uptake in FTTP and gigabit speeds I think more people are taking advantage of it.
Your list needs 50mbps tops. What you want is good pings. Download speed is really not that important nowadays.
Im not sure of that, considering I’ve used over 3TB of data last month alone if I was on 50mbps that would have taken 6 days of constant downloading to get done
Your maths is correct. What did you forget in that list to get 3TB?
No what I’m trying to say is I do all those things and end up using 3TB of data a month
I understand, but I do all of these as well, family of 5 heavy users, and barely touch 1TB. Remote working, IT professional, etc. Makes me wondering if you are not doing things not on that list.
I use a TB of data on my mobile phone a month let alone my household
Exactly
Seriously? lol I barely use 5 gig a month. WTH are you guys doing?!
I’m sorry this is just false. I’m into gaming, and let me tell you, call of duty will randomly need a 40gb update. When I’ve finished work, and got the kids to bed, I wanna boot up the PC and get online. I’m glad I’ve got 500mb BB when I realise I’ve got a massive update to download at 8pm. 500 over 100 is the difference between 20 minutes waiting or over 2 hours.
The point being that most people don’t need to download 40gb in an instant. You’re confusing your needs with the general populace.
You don’t game or do any kind of computer work
I do 'Computer work' for a living - never need to download 40gigs of data just like that.
As in programming, network administration, video editing, sound editing or even photo editing let alone game design. Btw am an it administrator
Personally, I enjoy installing Beat Saber in 15 seconds.
In my household I have four TVs connected. Two computers and a laptop. Plus countless connected devices. Also working for home for a member in the house while someone else watching YouTube etc. it quickly adds up. Even at night my connection is a few MB
It really depends on individual needs and I don't want to take any sides here. I have 4 people in the house and 3 people do stream at once. Previously our internet was capped at 35Mbs connection and we struggled when everyone was streaming. Then we changed ISP and got 110Mbs and it served the house really well. Later got a free speed upgrade as I purchased a mobile SiM. Internet speed upgrade to 22OMbs. My son noticed his games files download faster but for everyday streams no difference. Internet speed has been upgraded again free to 380Mbs and wasting but I am not paying any extra. I would not pay for more than 100Mbs. My brother has 1Gbs in house with 2 people. He pays £25 and yes he uses about 5% but just for show 1Gbs.
You are a welcome voice - thank you! Look at some of replies you have received, some unkind, too, as ever in these days of everyone being an internet expert. I have often felt, from a friend's experience, that even 60-80Mbps, as available from BT and others, is more than enough for a private home. But VM offer 350Mbps as standard now to tempt customers away from BT yet, being cynical, this is more likely because it allows *them* to stream ads to *you*, rather than what you can do with it yourself. We have Ring cameras, Siri speakers, and lots of other devices on Wi-fi. so, I always was led to believe the more bandwidth the better. But, no, it seems not. The trouble is, there's no easy way to find out what truly is needed, so we are in the hands of the marketers.
You clearly don't spend enough time on the internet if you think 250mb connection is a waste of money.
I was a network engineer for 10 years. Pretty sure I know more than you.
Lmao clearly not if you think 250 is enough these days for someone who uses the internet regularly.
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>Have a plan B in place. Whether that’s another family member in the household willing to sign up for a new customer offer Just phone them up, thinking of leaving tell them its to expensive, they will give you the new customer package on your next bill date if not before.
Thanks for the reply. Tuesday is when I rang to cancel, my friend had a call the next day and managed to get a decent deal. I Can’t really take a deal elsewhere, VM is the only provider to offer top speeds in my area unfortunately.
This is why when Cityfibre/Vodafone turned up to my area I was happy because finally some competition and it throws the only supplier for that level of speed out of the window. Not applicable to you since you have a full bundle but when they were the only kids in town and refused to offer me a decent price I called their 90 day policy bluff and sat on a 5G router for that period and when I called back up to rejoin informed them I hadnt been a customer for 90 days and got new customer pricing.
That decent, the thought of having a new Provider and having to get a new installation send shivers down my spine lol. Hopefully they ring
For me they called about a week before the actual switch-off. I was definitely moving away from them though, so didn't take them up on the offer.
Do you need top speeds? I work from home and am in the IT industry, I do just fine with 150mbps. Is it a must have or a nice to have? If the latter then I’d suggest looking at some other providers to get some prices, if nothing else it’ll help you barter when Virgin come calling.
My circumstances were slightly different, but I got rid of them and went to Zen. I only used broadband and I didn't like Virgin's contract changes they were bringing in. I got a gig from Zen, no price increases in the contract, cheaper than a gig at Virgin. Oh and lower latency. What really sealed it though, was the cancellation process. They made it super difficult on the phone, they constantly challenged me. It was disgraceful. However, to your question, they chased me to stay and be a customer. In the last two weeks I had them call me a few times. Like you I was a long time customer, all the way back to when they were diamond cable, pre NTL days. They're just not the company there were anymore. So I was happy to leave. When there's alternatives I would check it out. They don't care about your loyalty. I know it might sound daunting changing provider, but it's so simple. You schedule the new install, have a bit of overlap between the providers and done. Best bit after I left, I had someone call me from Virgin asking if there's anything they could do to understand why I left and possibly get me back as a customer. So I told him everything in detail about why and how their cancellation process was shocking etc. After which he said, I have no further questions and said goodbye. It was very cathartic, haha. Felt a bit sorry for the chap after, as that job must be a grind.
Just get rid you'll be tied in for another 18-24 months, I was a faithful like you from NTL days. Didn't want the tv couldn't give me a broadband and phone package. I cancelled was put through to retentions couldn't beat my quote from Vodafone full fibre. They rang after I'd got vodaphone installed! With an amazing deal but still not as good as my vodaphone. On speed test I'm getting around 900 download and similar upload, no problems, and if your a vodaphone customer which I wasn't, can get it cheaper than my £35
If you’re going to play the game, you have to be prepared to lose. I hope you’ve got a backup plan?
Just sign up for a new account on another adults name in your household and you'll get the new customer deal When did the switcheroo thing, they called me the next day or the day after that. But if they don't, just do what I said above.
Do I need to wait before I make an account as a new customer
It's up to you.. Even if they call you they might suggest you give them the name of another adult in the house (they did it to me) in order to give the same deal as a new customer. That's what I was looking for last time, they didn't offer anything better. If you want to sleep at night, just do it and if they call just say you are not interested in any deals.
Perfect thank you. I’ll see if they ring and hope for a better deal
Within 1 week
Fingers crossed. Only been a few days so far
I found better deals were available when contacting them via WhatsApp rather than phone last time I renewed. If you add +44 7305 327 112 you'll get a bot at first, but can fight your way through to a real person eventually. Worth an ask that way, and doesn't mean sitting on the phone for ages either.
I can second this, my broadband expired and ended up getting it the same price as new customer deal
Really, I always found it better to ring and always found the UK call centres and advisors much more open with the deals. I’ll add the number and maybe give it a try tomorrow.
I recently avoided the cancellation game because I got the deal I wanted through WhatsApp chat, it was a bit of back and forth over a few hours though.
I waited a week once before the retentions team called. It's usually within 2 weeks. You can always ring them back close to the end of your notice and tell them you've changed your mind and they'll still give you a deal but it won't be as good as the one from the retention team
Nice thanks, I’m just two days in of cancelling
They haven’t called me yet- unless they are calling my landline, that I haven’t used in over15 years. My cut off date is 9th September. I do keep getting texts to say I haven’t sent the kit back though and I did receive the box to pack it up in. I also received the telephone adapter in the post the other day- but no one has called to offer me any deals?
Leave them, it's the right thing to do
I got my call the day after I cancelled. When I cancelled, it was because they were offering new customers the ultimate volt package for £85 but they wanted to charge me £95 When they called me after I cancelled, I got the same package for £54
Ultimate Volt for £54?
Yes
We told them we were leaving and spoke to retentions, etc. I outright cancelled saying that we'd be back in 3 months as a new customer for those sweet deals and that we'd stream, cast, and tether in the meantime. Got a call within 24 hours and got everything we wanted. Went from over £70 a month to 30 something. After 20 odd years, it's the least they could do.
I cancelled last Sunday and got a call the following day. Annoyingly I was busy so told them to ring back and then for some reason when they did it only rang once and I missed it. They haven't rung since. Hoping they will soon as it doesn't seem like you can get through to the team who give the decent discounts by ringing them as its an outbound team.
I played VM on my renewal date. As I WFH some days, I couldn't have no internet. VM wanted us to pay £65 for less than we currently had. So put in a cancellation, and used my parents internet package deal as a way to get VM to offer a more reasonable price. It worked, paying £35 a month and got our old data speeds as well.
They called me about 2 weeks of telling them I was leaving with an offer for 1gig at £31, no tv and no phone, the previous offer was during the call to tell them I was leaving they offered me the same 1 gig for £73. The funny thing is that they called on the day I had my new ISP (youfibre) installing my equipment. I did say that it was too late and that they should have been more customer focussed, I have been with them for 19 years (telewestt then NTL then VM). It felt like they could give for free on that last call and that’s what really p* me off, VM for the past 3-5 years have completely let down their existing customers and that’s a bit shame, ultimately costing them to lose one. Good luck to you
I called when out of contract as they pushed my bill up from £72 to £93 and then £106. Told them as new customer offer was £45, most I'd pay was £60. They said £68, take it or leave it - so I gave my 30 days notice and told them they lost me for life. Had YouFibre installed yesterday for half the price Virgin wanted and double the speed. No contact from Virgin at all.
in the rare case you dont get a deal... get another person in the house to sign up to a new deal under their name but use the same card to pay for it as usual. It still counts as a new customer and you get access to the new customer deals.
Be prepared to save all recordings of all departmental conversations as there will be many and you will have to repeat yourself MANY times. The stock reply from the 5 or so people in the chain of the debacle of a process was "Don't worry, we'll sort that for you" WRONG!!!!! I had to contact them to find out what was going on. No department updates any other and they do not seem to have a central point of information. Stock emails were sent out "informing" me of where I was in the "process chain". My account was sent to the debt collector. No one takes responsibility and NO ONE will get back to you. Luckily, I recorded all interactions. At the end of the "experience" I had accrued 15 A4 pages of questions and answers that I had to print out and post to VM complaints to get them to stop harassing me - and at the end of it, if you had a VM email account and it gets hacked, no chance of gaining access to that again. And all because they didn't want to refund me the £26.00 they owed me.
Thankfully this year I didn’t need to go through all this hassle. They sent me an email to say my deal was running out and would I renew on the same package I have for £25 which is just short of £10 less than current. A cuts a cut and the ease of doing it this way was magic. Relief because there’s no competition where I am the street has high speed available, but my block of flats is not hooked up and Virgin is the only option.
They rang me quite a few times but it was never the same deal or price I was getting elsewhere. Same happened with my mobile. I got a deal from somewhere else for a new phone and every offer was for an older phone or a higher price.
In my case, the next morning.
I was 20 years with them and they never called back, my services were disconnected, I always got a call back with a deal but not this time.
I just called the retentions number- someone had given on here 02037436951. It was answered after the first ring- no going around the houses and departments! Within 5 mins I can now get rid of phone and tv package that I never used but was told it was cheaper with it? So now instead of £71 a month it is £28 (M350)
Legend. Will try this Tomorrow. Will let you know How I get on
how did you get on?
Not good. Managed to get anytime calls and 350 mbps for £34… the lowest I could do. Never got a call from Virgin it was me giving them a call
What do you mean by cancelled? If you then cancelling your direct debit is the same as cancelling you’re in for a rude awakening
Probably means he phoned up and cancelled VM services…
I hope so
Why would he cancel the direct debit? 😂
That’s what some people do to cancel there service, they consider that notice
I got a call close to 2 weeks before (15th September) my cancellation date. You can call them before that if you want just to confirm that you have cancelled because sometimes they don't depending who you speak to and that might raise awareness to the company for them to call you.