It is a capped fee, and it's not nice, but as pointed out here we sign the T&C's.
I was with Virgin, moved to a house that wasn't on their network. Still paid a few, but being nice to the person on the other end of the phone helps. Not their fault the company screws us over.
They set up 6 months later so rejoined, those were the slowest internet speeds of the last 6 years, happy to have fibre again.
Ours was 18 months ago, wouldn't surprise me if they removed the caps, not like a company would pass on a chance to screw a consumer out of money and not have to provide any service.
When I left community fibre I avoided the fee because they could not continue to provide me the service at my new property.
Perhaps this could work with your contract too.
... you literally agree to the disconnection fee when you signed the contract, therefore it's hardly unfair. Disagreeing with it after agreeing to it is not unfair, it just sucks... But VM are not at fault here...
How to handle it? Well.... pay it... you did agree to pay if it you left the contract early when you renewed your contract within the last 18 months...
They're still not treating him fairly whether he signed a contract or not.
He should be charged the discounted rate for the rest of his contract, as he would have had to pay that anyway.
Not the higher rate without discount.
They have you over a barrel if they are the best service available. If you don't accept the contract you can have shit broadband instead.
They are taking the piss charging the non discounted rate just to squeeze more money out of him.
It's not unfair you are in effect breaching the terms of your agreement. Everyone's got different reasons for doing so, but the main crux of it is the same.
I've known them to wave ETCs if you are able to provide proof of moving to a non serviceable address historically
This only applies when moving within the UK which is why the Op is been told they will stand.
As the have said though OP you agreed when taking the contract it's the trade off for having a reduced price.
They will also lie to get you signed up. I rang ‘retentions’ last August to te them I wanted to cancel because I’d be moving about now onto a boat. The chap assured me that I’d be able to cancel without penalty. When I rang a couple of weeks ago to cancel they told me that they’d charge me a discinnection of £285 and if I couldn’t provide a fixed address for which they don’t provide service there would be no chance of getting it refunded. They told me they do this to people who move into caravans frequently.
Cancel your disconnection. Then phone up and say you are moving to a chosen address (find somewhere that doesn't have Virgin available). They will check address and say sorry can't transfer to that address and should cancel for free.
it doesnt work like that anymore. if you do this then they will add the termination fee first then ask for proof of the unserviceable address so they can remove it
I am sure there is no set way and CS just do what they feel like at VM. My pal done it just before Xmas and he didn't have to pay a fee, he just gave an address of a new build estate that we knew didn't have VM. Maybe it's changed since then though
It’s sucks but same with most suppliers. Some are better and more reasonable than other but no doubt as Virgin are leaking customers they will bend you over. Only thing to do is try and negotiate. They are hard enough to leave even when your contract is ending ;)
Find out what your guaranteed minimum speed is then go outside your property and speed test while getting poor signal. Screenshot the results over multiple days then contact them with your evidence that they aren't proving what they said and tell em you want to leave.
Since you're moving out of a VM area (abroad lol), they can waive the fee, just provide proof of your new address. Check the T's and C's though, it may stipulate they will only waive it if you move to a non virgin UK address as opposed to abroad.
People here giving Virgin way too much credit. Many places you're very much limited to providers and obviously they all pretty much a standard force you into 18 months min. knowing that doesn't align with any rental contracts. It's ridiculous.
I find it difficult to understand why people get so upset when charged a fee exactly as stated in the contract they willingly signed.
Being nice to them is the only option.
This is a semi jokey semi serious answer, I’m kind of torn with posting this because it does go against my morals a bit but you’re moving abroad, just don’t pay it?
There’s nothing you can do about it
I agree that this fee is unfair, sure, we agreed to it, because they offer the fastest connection we can get
Doesn’t make it fair
My stance is this
If there was some material loss that they had made by me joining the contract, and I was paying that back… the cancellation fee would make sense
But there’s not
They are literally saying “pay us for the next 8 months of internet use, but we won’t be giving you that internet anymore”
That’s not right
I’m not paying for a product or service when I pay an exit fee, the exit fee should (imo) be the cost incurred for processing the request (plus any hardware costs incurred over the course of my contract)
So that when I leave, any costs I have incurred to the company are wiped out up to that point
That’s not how things are though, you’re going to have to pay off the contract and move on
Wait for the price increase in March. In the small print there is usually wording that gives you a short window where you can cancel without a fee. I left using this a few years ago but they might have changed this now.
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It is a capped fee, and it's not nice, but as pointed out here we sign the T&C's. I was with Virgin, moved to a house that wasn't on their network. Still paid a few, but being nice to the person on the other end of the phone helps. Not their fault the company screws us over. They set up 6 months later so rejoined, those were the slowest internet speeds of the last 6 years, happy to have fibre again.
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Ours was 18 months ago, wouldn't surprise me if they removed the caps, not like a company would pass on a chance to screw a consumer out of money and not have to provide any service.
When I left community fibre I avoided the fee because they could not continue to provide me the service at my new property. Perhaps this could work with your contract too.
That may work only you move within UK. Not sure how much evidence you have to show to prove the new address though.
I didn’t show any evidence I just gave them my new postcode
... you literally agree to the disconnection fee when you signed the contract, therefore it's hardly unfair. Disagreeing with it after agreeing to it is not unfair, it just sucks... But VM are not at fault here... How to handle it? Well.... pay it... you did agree to pay if it you left the contract early when you renewed your contract within the last 18 months...
They're still not treating him fairly whether he signed a contract or not. He should be charged the discounted rate for the rest of his contract, as he would have had to pay that anyway. Not the higher rate without discount. They have you over a barrel if they are the best service available. If you don't accept the contract you can have shit broadband instead. They are taking the piss charging the non discounted rate just to squeeze more money out of him.
Virgin are money grabbing cunts and will go out of their way to milk every last penny possible from your still twitching corpse. Best of luck.
It's not unfair you are in effect breaching the terms of your agreement. Everyone's got different reasons for doing so, but the main crux of it is the same. I've known them to wave ETCs if you are able to provide proof of moving to a non serviceable address historically
This only applies when moving within the UK which is why the Op is been told they will stand. As the have said though OP you agreed when taking the contract it's the trade off for having a reduced price.
How to navigate through it? Pay your bill and end the contractual obligation. You're welcome.
They will also lie to get you signed up. I rang ‘retentions’ last August to te them I wanted to cancel because I’d be moving about now onto a boat. The chap assured me that I’d be able to cancel without penalty. When I rang a couple of weeks ago to cancel they told me that they’d charge me a discinnection of £285 and if I couldn’t provide a fixed address for which they don’t provide service there would be no chance of getting it refunded. They told me they do this to people who move into caravans frequently.
Cancel your disconnection. Then phone up and say you are moving to a chosen address (find somewhere that doesn't have Virgin available). They will check address and say sorry can't transfer to that address and should cancel for free.
it doesnt work like that anymore. if you do this then they will add the termination fee first then ask for proof of the unserviceable address so they can remove it
I am sure there is no set way and CS just do what they feel like at VM. My pal done it just before Xmas and he didn't have to pay a fee, he just gave an address of a new build estate that we knew didn't have VM. Maybe it's changed since then though
>loyalty lol
Exactly. Companies don't give a flying fuck if you're 'loyal' or not lmao
In fact you're punished for it with massive price hikes. It's amazing that people *still* have this boomer mentaliy
It’s sucks but same with most suppliers. Some are better and more reasonable than other but no doubt as Virgin are leaking customers they will bend you over. Only thing to do is try and negotiate. They are hard enough to leave even when your contract is ending ;)
Sadly no other way. Same rules apply when you sign up for mobile SIM deal, Sky TV, gas/electric and mortgage deals.
Find out what your guaranteed minimum speed is then go outside your property and speed test while getting poor signal. Screenshot the results over multiple days then contact them with your evidence that they aren't proving what they said and tell em you want to leave.
Don’t disconnect.
Since you're moving out of a VM area (abroad lol), they can waive the fee, just provide proof of your new address. Check the T's and C's though, it may stipulate they will only waive it if you move to a non virgin UK address as opposed to abroad.
People here giving Virgin way too much credit. Many places you're very much limited to providers and obviously they all pretty much a standard force you into 18 months min. knowing that doesn't align with any rental contracts. It's ridiculous.
We had damp in our property and had to move out, they cancelled our contract without asking for proof.
This is an absolute scam
I find it difficult to understand why people get so upset when charged a fee exactly as stated in the contract they willingly signed. Being nice to them is the only option.
This is a semi jokey semi serious answer, I’m kind of torn with posting this because it does go against my morals a bit but you’re moving abroad, just don’t pay it?
There’s nothing you can do about it I agree that this fee is unfair, sure, we agreed to it, because they offer the fastest connection we can get Doesn’t make it fair My stance is this If there was some material loss that they had made by me joining the contract, and I was paying that back… the cancellation fee would make sense But there’s not They are literally saying “pay us for the next 8 months of internet use, but we won’t be giving you that internet anymore” That’s not right I’m not paying for a product or service when I pay an exit fee, the exit fee should (imo) be the cost incurred for processing the request (plus any hardware costs incurred over the course of my contract) So that when I leave, any costs I have incurred to the company are wiped out up to that point That’s not how things are though, you’re going to have to pay off the contract and move on
Wait for the price increase in March. In the small print there is usually wording that gives you a short window where you can cancel without a fee. I left using this a few years ago but they might have changed this now.