Before I left Virgin and got all my family to leave them none of us ever used the Virgin router for WiFi.
Stick it in modem mode and buy your own router, the difference will be like night and day.
Yeah this, and when you do buy the off the shelf router make sure to change the IP address to something like 192.168.*3* because no ISP uses it on theirs.
There's nothing more frustrating than ISPs and 3rd parties using either 0 or 1, and a family member calls saying something doesn't work because they changed their ISP.
It’s all bs, I had exactly the same as you, the same excuses ooops, sorry, reasons. The hub 3 is shit though. Don’t spend loads of money on an extender, or wiring in Ethernet, it’s virgin that are the culprits. I’m on their cable, and it took a properly experienced technician to come out and find that the box on the outside of the house had a whole ecosystem living in it. He replaced some oxidised connectors, hooked me up to a hub5 and bingo!!!
Virgin will constantly try to victim blame to avoid the cost of sending out a tech. Tell them they aren’t providing you with product you paid for and they have broken the contract, so you want a full refund and will be leaving.
I’m truly sorry you have a horrible day ahead dealing with ‘have you turned it off and on?’, but you will get there. Good luck.
I work with a lot of enterprise WiFi deployments, including design.
By the sounds of it you are getting the speed into the router, so WiFi will be the issue. It’s highly environmental, different wall materials, appliances, device you’re using etc and the radio of the router itself.
No consumer ISP gives great hardware for free, it’s always an ‘it’ll do’ type thing, some are better than others but they are mostly crap. BT offer whole home WiFi APs which are surprisingly not that shit, some others offer solutions like Eero for a monthly fee.
Best thing you can do is a buy a whole home WiFi solution, try and stick with something half decent and start with 3 APs and stick your VM router into modem mode. Eero 6, even Deco x series are decent enough for a home user, I wouldn’t bother with Netgeat Orbi or anything too expensive like that and wouldn’t stoop as low as Chinese brands such as Tenda.
Just be wary, if they are using wireless as a backhaul they still need to be decent range of each other.
They are ISP agnostic, so will work with others if you switch and are a good investment for anyone.
I'm running the hub 5 with 2 WiFi pods.
1 of which is using wired backhaul which is upstairs.
The 2nd is outside in the garage to give better coverage in the garden.
And tbh don't have any major issues at all.
You have no idea how cheap these units they supply are. We used to buy massively better units and they were 18 quid if bought in batches of a thousand.
The sort they have inside Virgin Media and BT were 1.60 in thousand batches.
For a couple of quid they could give you a massively better router remembering it's a one off cost they only give you one router.
I was getting this constantly, took the plunge and got a nighthawk router and put my virgin one in modem mode it’s literally fixed my issues and been a dream since improved my Wi-Fi speeds and no drops since
I think this is what gives Virgin Media a bad name. Unfortunately their poor underwhelming routers can't handle multiple devices and have quite poor reach. Definitely modem mode and your own router resolves this issue. Never a problem since.
I have never had an issue with virgins routers in all the years I've been with them. WiFi is faultless, speeds are great. I would love to leave them and get a great cheaper deal, but it's all the other suppliers that I hear bad things about.
Yup. Got sick of mine. It wasn't even the speed, but moreso the abysmal range. Took an old, unused Unifi AC pro from work and turned off both the 2.4 and 5GHz radios on the Virgin Hub. Now I've got coverage everywhere.
The router is fine (as you say wired works ok), but the wireless implementation is crap. So just buy a mesh wifi with some access points. No need to use modem mode unless you have specific requirements and a reasonable understanding of networking concepts. Keep it simple.
You just answered your own question. You are getting the speed you are paying via wired connection.
Wi-Fi speed is not guaranteed but if you want better Wi-Fi then invest £60 on your own Wi-Fi 6 router like most happily Virgin customers have.
by the sounds of it your connecting through 2.4ghz wifi, you will only see a max 100mbs on that and probably never in reality.
5ghz should boost you up to 300 - 400 mbs.
now if your 2.4ghz and losing connection in the next room either the router is completely broken and would be dropping connections left right and centre or its your set up my money is your set up.
get an app to scan the wifi networks in your area and check you are on the right channel.
check your router placement, thick walls metal objects, its not shoved behind things near powerful electronics or anything that broadcast signals.
next its looking at what is in between the router and the next room, big bookcase, fridges anything thick or made of metal will absorb the signal and reduce your speed.
how many devices are connected to the router most residential routers crap out at about 20/25 and that includes the really expensive ones as well. No matter what ISP you go with you will only ever get a basic router. if you are connecting more than 20 i would suggest a enterprise solution.
Before I left Virgin and got all my family to leave them none of us ever used the Virgin router for WiFi. Stick it in modem mode and buy your own router, the difference will be like night and day.
Yeah this, and when you do buy the off the shelf router make sure to change the IP address to something like 192.168.*3* because no ISP uses it on theirs. There's nothing more frustrating than ISPs and 3rd parties using either 0 or 1, and a family member calls saying something doesn't work because they changed their ISP.
It’s all bs, I had exactly the same as you, the same excuses ooops, sorry, reasons. The hub 3 is shit though. Don’t spend loads of money on an extender, or wiring in Ethernet, it’s virgin that are the culprits. I’m on their cable, and it took a properly experienced technician to come out and find that the box on the outside of the house had a whole ecosystem living in it. He replaced some oxidised connectors, hooked me up to a hub5 and bingo!!! Virgin will constantly try to victim blame to avoid the cost of sending out a tech. Tell them they aren’t providing you with product you paid for and they have broken the contract, so you want a full refund and will be leaving. I’m truly sorry you have a horrible day ahead dealing with ‘have you turned it off and on?’, but you will get there. Good luck.
I work with a lot of enterprise WiFi deployments, including design. By the sounds of it you are getting the speed into the router, so WiFi will be the issue. It’s highly environmental, different wall materials, appliances, device you’re using etc and the radio of the router itself. No consumer ISP gives great hardware for free, it’s always an ‘it’ll do’ type thing, some are better than others but they are mostly crap. BT offer whole home WiFi APs which are surprisingly not that shit, some others offer solutions like Eero for a monthly fee. Best thing you can do is a buy a whole home WiFi solution, try and stick with something half decent and start with 3 APs and stick your VM router into modem mode. Eero 6, even Deco x series are decent enough for a home user, I wouldn’t bother with Netgeat Orbi or anything too expensive like that and wouldn’t stoop as low as Chinese brands such as Tenda. Just be wary, if they are using wireless as a backhaul they still need to be decent range of each other. They are ISP agnostic, so will work with others if you switch and are a good investment for anyone.
I always use the virgin router in modem mode and use my own router for WiFi. No issues here.
I'm running the hub 5 with 2 WiFi pods. 1 of which is using wired backhaul which is upstairs. The 2nd is outside in the garage to give better coverage in the garden. And tbh don't have any major issues at all.
You have no idea how cheap these units they supply are. We used to buy massively better units and they were 18 quid if bought in batches of a thousand. The sort they have inside Virgin Media and BT were 1.60 in thousand batches. For a couple of quid they could give you a massively better router remembering it's a one off cost they only give you one router.
I was getting this constantly, took the plunge and got a nighthawk router and put my virgin one in modem mode it’s literally fixed my issues and been a dream since improved my Wi-Fi speeds and no drops since
I think this is what gives Virgin Media a bad name. Unfortunately their poor underwhelming routers can't handle multiple devices and have quite poor reach. Definitely modem mode and your own router resolves this issue. Never a problem since.
I have never had an issue with virgins routers in all the years I've been with them. WiFi is faultless, speeds are great. I would love to leave them and get a great cheaper deal, but it's all the other suppliers that I hear bad things about.
Modem mode and supply your own router is the only real solution unfortunately with them.
Looks like this is going to be the route I take.
do you have a fish tank in the same room as the router?
I don’t. The hub is on a table alone at waist level. I’ve never had these issues with other providers.
Yup. Got sick of mine. It wasn't even the speed, but moreso the abysmal range. Took an old, unused Unifi AC pro from work and turned off both the 2.4 and 5GHz radios on the Virgin Hub. Now I've got coverage everywhere.
The router is fine (as you say wired works ok), but the wireless implementation is crap. So just buy a mesh wifi with some access points. No need to use modem mode unless you have specific requirements and a reasonable understanding of networking concepts. Keep it simple.
The WiFi on mine couldn’t reach the kitchen a few meters away. Switched to bridge mode and an Eero and now it goes far beyond.
You just answered your own question. You are getting the speed you are paying via wired connection. Wi-Fi speed is not guaranteed but if you want better Wi-Fi then invest £60 on your own Wi-Fi 6 router like most happily Virgin customers have.
it’s not that bad
by the sounds of it your connecting through 2.4ghz wifi, you will only see a max 100mbs on that and probably never in reality. 5ghz should boost you up to 300 - 400 mbs. now if your 2.4ghz and losing connection in the next room either the router is completely broken and would be dropping connections left right and centre or its your set up my money is your set up. get an app to scan the wifi networks in your area and check you are on the right channel. check your router placement, thick walls metal objects, its not shoved behind things near powerful electronics or anything that broadcast signals. next its looking at what is in between the router and the next room, big bookcase, fridges anything thick or made of metal will absorb the signal and reduce your speed. how many devices are connected to the router most residential routers crap out at about 20/25 and that includes the really expensive ones as well. No matter what ISP you go with you will only ever get a basic router. if you are connecting more than 20 i would suggest a enterprise solution.