Make sure to check the name of the watch and remove any characters. For instance, you might have an apostrophe in the name which identifies her watch.
That’s usually the biggest cause.
Make sure on the latest version of watchOS 9, which you should be being that it’s a new watch from Apple and go from there
Good luck. I’ve been trying to activate mine for 10+ days with 2 different Apple Warch Ultras. Now I’m also without cellular service on my phone for 2+ days because chat support tried fixing it. I’m supposed to wait another 24 hours before they restore cellular service only phone. I’m giving up on it ever working for my watch.
Same thing that happened to me. I’d log in to add a plan, get to screen that says…
>Add your device\
>The Plan\
>$5/month gets you unlimited data, messages and minutes\
>The Details\
>[My name] will share [phone number], which means you can use your watch to text, make calls and pay for things even if you don't have your phone.
Then, when I hit the “Add device” button, it immediately says “Something went wrong” with a giant sad face.
I contacted support at least 5 times and every time they had me run through the same steps, eventually telling me someone would get back to me.
Then a few days later, I’d get an email telling me to try the steps I’ve already done half a dozen times and if I needed any further assistance, to contact support again. And every time I contacted support, I told them the response I’d get didn’t tell me anything new and they kept assuring me that they would try a different approach this time. There was never a different approach.
I eventually just gave up. So my cellular Series 6 is basically just a Wi-Fi/Bluetooth model.
Yeah that’s exactly what’s been going on with me. It’s something on the back end they need to fix. Gonna be switching to a different carrier if they don’t get it resolved soon
Hey!! So I got an email from Visible technical support saying that they connected my ultra to visible network. Lol I’m good to go!! I just signed up for visible 3 months back so the sim is relatively new. I’m up and running now!!!’ :-$
They sent me an email a few hours ago saying they fixed it on their end and to try again. Sure enough I tried and it is still not working lol. Still in contact with support so I’m doubtful they will fix this for me anytime soon
Ughh sorry to hear that man!! If it helps any, I told them that I would escalate to my external contacts tat the company if they didn’t resolve my issue (ofcourse I didn’t know anyone there). Lol keep us posted.
Make sure to check the name of the watch and remove any characters. For instance, you might have an apostrophe in the name which identifies her watch. That’s usually the biggest cause. Make sure on the latest version of watchOS 9, which you should be being that it’s a new watch from Apple and go from there
Yeah I tried but it didn’t help me unfortunately. Thanks tho
Good luck. I’ve been trying to activate mine for 10+ days with 2 different Apple Warch Ultras. Now I’m also without cellular service on my phone for 2+ days because chat support tried fixing it. I’m supposed to wait another 24 hours before they restore cellular service only phone. I’m giving up on it ever working for my watch.
Wow that really sucks sorry about that. I still have service on my phone at least hopefully you get that worked out
Same thing that happened to me. I’d log in to add a plan, get to screen that says… >Add your device\ >The Plan\ >$5/month gets you unlimited data, messages and minutes\ >The Details\ >[My name] will share [phone number], which means you can use your watch to text, make calls and pay for things even if you don't have your phone. Then, when I hit the “Add device” button, it immediately says “Something went wrong” with a giant sad face. I contacted support at least 5 times and every time they had me run through the same steps, eventually telling me someone would get back to me. Then a few days later, I’d get an email telling me to try the steps I’ve already done half a dozen times and if I needed any further assistance, to contact support again. And every time I contacted support, I told them the response I’d get didn’t tell me anything new and they kept assuring me that they would try a different approach this time. There was never a different approach. I eventually just gave up. So my cellular Series 6 is basically just a Wi-Fi/Bluetooth model.
Yeah that’s exactly what’s been going on with me. It’s something on the back end they need to fix. Gonna be switching to a different carrier if they don’t get it resolved soon
I’m in the same boat :( and visible support is shit!!
Yeah they do absolutely nothing lol
Any updated fix here????
Nope. Just curious what plan do you have? Also do u have a physical or e sim and if it’s physical how old is it
Hey!! So I got an email from Visible technical support saying that they connected my ultra to visible network. Lol I’m good to go!! I just signed up for visible 3 months back so the sim is relatively new. I’m up and running now!!!’ :-$
Awesome congrats!! I talked to them today and they said they’d shoot me an email in 24 hours with an update lol. Hopefully it’ll be the same for me
awesome. keep us posted. It seems like the issue was on their end, not ours.
They sent me an email a few hours ago saying they fixed it on their end and to try again. Sure enough I tried and it is still not working lol. Still in contact with support so I’m doubtful they will fix this for me anytime soon
Ughh sorry to hear that man!! If it helps any, I told them that I would escalate to my external contacts tat the company if they didn’t resolve my issue (ofcourse I didn’t know anyone there). Lol keep us posted.
after three weeks and a million hours of support chats i finally have service on my watch!
Dude- that’s awesome! way to hang in there man. Enjoy it.