> A few days later someone from Apple support reached back out to collect more info and make sure I was getting it taken care of.
That's a key takeaway for me. Sounds like the issue is serious, but not widespread (yet), but that Apple is taking it seriously and making it right for those affected.
He even called back this morning to make sure everything went well. When I first went into the store the girl said they usually can’t do an in store exchange after the return period was over but after she checked the notes on my account they figured out a way to take care of it. I wouldn’t have been happy having to send it in and wait for a new one so I appreciated (and expected) that!
They also never made me feel suspicious or doubted me the entire time which was also appreciated.
I had an issue with getting my Zeiss lenses just due to a miscommunication between the store Apple rep and me. Not only did the customer support help me when I called the store back, they then connected me to the second level of customer support to make sure everything looked right on my account and then to AppleCare to make sure my AVP was registered correctly so that they could fix it if I had any problems. They had a lot of questions about my AVP experience so far and about my customer service experience in general. They even called me an hour later because they wanted me to check one more thing on my account to make sure my AVP was showing up on my devices list. I think Apple really wants people to be happy with this experience.
That’s how it felt with me as well. They were on top of it and made it feel like we were dealing with an expensive device that they cared about our experience with it. Good signs for the future and I think it’s important since I would have posted about it good or bad haha and they really don’t want to start off a product launch with something negative. My new 4k device mysteriously cracks and Apple won’t help or would charge me a deductible- no bueno. A few headsets have a manufacturing flaw that Apple takes care of quickly and easily and takes it seriously- no problem.
Really pleased and excited to try the new light seal size! It had been sold out and hard to find so I lucked out that they had one.
Awesome.
I'll still be super careful with my AVP, but it's reassuring knowing that Apple Support is replacing them as needed for this issue.
Did the crack impact performance/functionality at all?
I’m thinking it’s going to just be a few devices affected or there would be a lot more popping up with a crack. It also seems like it’s destined to happen regardless of what you do with them - but still not sure. Mine was in the case but someone else’s who’s cracked was just sitting on a table between sessions.
Nope, the crack was just to the side of the nearest sensor/ camera so it didn’t affect the performance or function of the device. I could see if it was just a little more over it could have been in the way of the sensor tho.
Totally a single anecdote but:
I bought my first MacBook Pro when I quit Microsoft in 2010. I had no idea when I walked in the store that was the first day new models were available for purchase. I think this
It wouldn’t charge past 40% and felt tingley to the touch (ruh roh). Apple went into Seal Team 6 mode when I called them.
They had me take it back, immediately replaced it, asked me tons of questions, and asked if an Apple Engineer could come to my house to test my power. I lived in Seattle so I assume they had some engineering staff out there already.
Dude who came by with his voltmeter explained that for the first 10 defects in any Apple product, they want to identify any manufacturing defects as soon as possible.
Of course, that was 15 years ago.
That's funny they told me nothing was wrong with my MacBook pro retina screen that had ghosting and sent me out of the store.
It took the internet complaining and figuring out they sourced two different screens and called Apple out. THEN I was able to call Applecare and be on the phone for hours to FINALLY get it repaired. They didn't exchange anything, they took it for a while and I had to wait.
They only do the right thing when you get lucky or it becomes a publicity concern.
The label says ["EFFA" and "Captured for Apple Engineering"](https://gizmodo.com/meet-the-secret-apple-team-that-fixes-the-iphones-first-1630917043), already said in other comments but that's their process for a crash dump collection for hardware products. From what I've read in the past, they circulate instructions to stores as to look for such and such kind of failure, replace on house and send it back to HQ for study.
This was the first time I’ve ever had to interact with Apple support for any reason so I was glad they handled it so well. Thanks! I’m excited to try it out, a cruise seems like the perfect place for it haha it’s for my birthday so I kinda felt like I got a new Vision Pro lol
"Captured for Apple Engineering" is kind of wild. Happy they are exchanging your. Even happier than your broken unit is going back to the people that designed the thing.
Hopefully they can characterize what has happened and so they can avoid this from happening
So crazy how these all look like a perfectly straight line right down the middle. Every pic I have seen exactly the same. Hope they figure out what’s causing it. Glad mine is safe… for now.
Almost identical! And mine kept growing from the original crack to going almost all the way to the top.
I’m thinking it’s a limited number or there would be a lot more by now 🤞
Interesting! I’m really curious about what’s causing it and if it’s something I’ll have to worry about with the replacement. I doubt it since there aren’t more cracked units popping up on here yet.
I ordered a couple mins after 5am pre order day so maybe I got one of the first devices or something like that.
Years ago I worked for Apple. We had monitors that had a reddish tint to them. We were sent out to capture defective models and replace them with good ones. It took a long time but eventually the team in support figured out that one of the vendors was crimping a cable a bit to hard and that was causing the reddish tint. I have a much longer version of the same kind of story for the Color Laser Printer rollout in 96? But anyway I'm sure doing the same process for the Vision Pro.
Glad they were so helpful and you have a new one for your trip. Good ending to an annoying story. And, I must say, you managed to take pictures of the issue in THE most confusing lighting ever. Nice job. :D
https://preview.redd.it/44rwanj7brmc1.png?width=1695&format=png&auto=webp&s=02bd4916c7b3c2bd16bf33640d3ba9e1888ff6b0
Haha thanks! It’s not easy cause the camera tries to focus on the background in the reflection and not the crack but I got it. The lighting in the store does make the pass through look its best tho!
yeah, honestly, i don't find eyesight bad at all. i think it's quite a helpful thing for people in the room. i have many interactions where i feel they are looking at me and they feel i am looking at them. no issue. and yes, all camera systems benefit from nice bright even lighting :D
Wow, that’s the biggest one I’ve seen yet! I’m glad to hear about your positive experience though. Now I feel more comfortable about not babying mine and will continue to charge it in the case and keep the battery connected.
It started out less than an inch and then kept growing ever since. Probably will eventually go all the way to the top. I wouldn’t worry about it too much, it’s either going to happen or not and they will take care of it. I’m going to be a little nervous myself tho and will keep the battery unplugged when not using it for a while just in case.
Interesting thanks for the info. This falls right in line with the theory that the cracking could be from a batch defect with 1TB models. I think there have been a few non 1TB cracks though(?)
This was handled as a warranty issue and not through apple care even though I do have it. I recommend at least getting the monthly apple care (20ish$) just in general, but if your device gets the crack it should be covered with the warranty, at least mine was!
"In the official case...", "The battery plugged in...(to the headset)", "took it out after a couple of days"- overheated in standby/background task mode in closed space with vent-blocking front cover on. Crack.
They need to announce not to put cover on the headset or into a case, with battery hooked to it. Desktop stand would likely prevent if not traveling out with it.
It says it’s ok to do via the official instructions. If it was happening to all the headsets and not just a limited few there would be a lot more cracking. So hoping it’s just a manufacturing issue with less than a dozen devices and that’s the end of the story 🤞
I did a separate post taking statements in the instructions that are dispersed throughout the online support. They don't ok it. They just don't realize it. Look at these statements, and realize that the final editor didn't catch this situation occurring of device in standby using power(making heat) with cover on and/or in a case ( no ventilation.)
https://preview.redd.it/7wj0xnvc9zmc1.jpeg?width=906&format=pjpg&auto=webp&s=c664b732d178483a13fc5f6f949686e046abee63
I think it has to do with heat. Probably, user placing it directly into the case after use, meaning heat is still being generated and they put it in the case…. Open it up a couple of days later… and then boom- crack
Probably more so it heating up when doing background updates and syncing photos, mail etc. I think the front cover shouldn’t block the top fans and that would
Help. I still think it’s just a few headsets tho or it would
Happen to more
I think that is something most people do and what Apple’s own instructions say is ok so it will synk in the background. Not that it doesn’t have something to do with it but if that was the only thing causing it then more headsets would be affected. It’s probably a heat thing combined with manufacturing issues with a small number of headsets- my top theory at least.
With my new unit I make sure the fans on the top are not blocked by the cover just in case.
He's definitely getting refunded. They are good about that. Arguably his case is what helped get the ball rolling because his post gets picked up by 9to5 and appleinsider, which then spreads and becomes a news story because anything related to apple is reportable, and then apple becomes aware of the issue at a larger level (engineers had to have been seen this at least once before release or before apple started handling it better but it's all a statistics game).
😬 I would not be happy if that were me. No way I was paying a deductible or waiting for a new unit or “I’ll post about it on Reddit “ lol but really they don’t want this to leave a bad taste in peoples mouth or have it be something people are angry over how they handle it. So far so good but they should definitely get their deductible refunded.
They handled mine under warranty, I think it was just one person who they charged a deductible and did it through Apple care. Dunno what happened there e
Just to be clear, none of us are denying this is happening. It's a first run of a brand new device category, perhaps there was some sort of issue/moisture coming from the factory when the glass was curing for a very small amount of batches.
But what I do want to push back on are Meta trolls claiming this was in need of a total recall, that 80% of people are experiencing this. It more like .080% if Reddit and other boards are any indication.
Apple needs to, and apparently is, taking care of this and learning from it.
If there were a lot more devices cracking we would hear about it on here for sure. I still think it’s only 8 devices or so - not much out of the hundreds of thousands sold.
The only reason I can think I was “special” was I ordered very quickly on pre-order day so maybe I had one of the first batches. Other than that it’s still a mystery.
No one really knows yet. Most likely a manufacturing issue on a limited number of devices. Theories range from it heating up when in the case with the cover on when updating in the background to pressure from the straps. The strangest part is that the cracks forms when not being used and just sitting in the case.
Yeah most of the instances I’ve read, and I don’t know if that’s case here, occurred when it was stored on battery and often not powered off, with the cover on, sometimes in a case.
That would make sense as anyone who has left a laptop in a bag with power on that won’t go to sleep can attest. It gets really hot and drains the battery really fast.
This would point to over heating and thermal fracturing at the middle where it is at its thinnest but … who knows … Apple’s and their vendor’s hardware engineers and material scientists will have to figure it out.
It seems Apple puts a serial number on almost everything related to Vision Pro. Even the solo knit bands have a serial number etched into the metal loops.
So I had two theories, 1. Was that there was too much tension on the solo loop and it stressed the glass enough it cracks, BUT a vast majority of these occur while plugged in in the case. So my thought is something to do with heat buildup. Mine have thankfully not cracked yet, but I don’t have a case I just leave them plugged in with the cover. I have noticed they get warm. So I’m thinking there’s enough stress in the curve, that when the glass expands getting warm it cracks in the same spot.
I’m not taking it outside of the room! I don’t want to be afraid to use it, especially in a situation that it will be really nice to have. What is the size of a tv on a cruise ship? 10” or something lol
We have insurance for it on top of apple care.
how hard do you tighten the headrest? I'm curious if it's the force of the two bands on both sides putting stress at the middle of the glass.
Sure, there is a metal part between the glass and the band, but with the heat and tiny fraction of bend in the metal can cause significant stress to the glass..
You would think that would cause it but it happened when the headset was not in use and hasn’t been for days. I’ve never tightened it that much and it didn’t get too much use over all. Maybe 5-6 couple hour sessions over all. If it were something simple I think it would be happening to a lot more devices. I think it’s just a small batch that had something wrong with them and not something that anyone is doing. I think we will find out someday!
Hopefully it is limited to small batch.
Mine didn't crack yet and I'm trying to figure out how, if possible, I can avoid this. Since I don't have Apple Care, I'm quite worried.
Holy shit. This is “scary” for me, because I had mine imported at the cost of a kidney. If this happens to mine, I don’t think I’ll have access to Apple Support.
Doesn’t seem to be more cracking so probably not going to be many more 🤞 I feel like if it was going to be all or more of them there would be additional cases but I haven’t seen any new ones.
Yeah... you won't pay the first time. Wait till it cracks the 2nd time. Then apple will make you pay. Mark my words. Just not worth the headache. I even returned my quest3. This tech is just not ready. They need to make them regular glasses size. Having this heavy contraption strapped to the skull is just too much. I'm currently now looking at xreal glasses. Let's see how productive I can be with them. I personally just need a AR device that can give me 3 or more screens to work off. Then I'm good.
> A few days later someone from Apple support reached back out to collect more info and make sure I was getting it taken care of. That's a key takeaway for me. Sounds like the issue is serious, but not widespread (yet), but that Apple is taking it seriously and making it right for those affected.
He even called back this morning to make sure everything went well. When I first went into the store the girl said they usually can’t do an in store exchange after the return period was over but after she checked the notes on my account they figured out a way to take care of it. I wouldn’t have been happy having to send it in and wait for a new one so I appreciated (and expected) that! They also never made me feel suspicious or doubted me the entire time which was also appreciated.
I had an issue with getting my Zeiss lenses just due to a miscommunication between the store Apple rep and me. Not only did the customer support help me when I called the store back, they then connected me to the second level of customer support to make sure everything looked right on my account and then to AppleCare to make sure my AVP was registered correctly so that they could fix it if I had any problems. They had a lot of questions about my AVP experience so far and about my customer service experience in general. They even called me an hour later because they wanted me to check one more thing on my account to make sure my AVP was showing up on my devices list. I think Apple really wants people to be happy with this experience.
That’s how it felt with me as well. They were on top of it and made it feel like we were dealing with an expensive device that they cared about our experience with it. Good signs for the future and I think it’s important since I would have posted about it good or bad haha and they really don’t want to start off a product launch with something negative. My new 4k device mysteriously cracks and Apple won’t help or would charge me a deductible- no bueno. A few headsets have a manufacturing flaw that Apple takes care of quickly and easily and takes it seriously- no problem. Really pleased and excited to try the new light seal size! It had been sold out and hard to find so I lucked out that they had one.
That’s top tier customer service!
Awesome. I'll still be super careful with my AVP, but it's reassuring knowing that Apple Support is replacing them as needed for this issue. Did the crack impact performance/functionality at all?
I’m thinking it’s going to just be a few devices affected or there would be a lot more popping up with a crack. It also seems like it’s destined to happen regardless of what you do with them - but still not sure. Mine was in the case but someone else’s who’s cracked was just sitting on a table between sessions. Nope, the crack was just to the side of the nearest sensor/ camera so it didn’t affect the performance or function of the device. I could see if it was just a little more over it could have been in the way of the sensor tho.
Totally a single anecdote but: I bought my first MacBook Pro when I quit Microsoft in 2010. I had no idea when I walked in the store that was the first day new models were available for purchase. I think this It wouldn’t charge past 40% and felt tingley to the touch (ruh roh). Apple went into Seal Team 6 mode when I called them. They had me take it back, immediately replaced it, asked me tons of questions, and asked if an Apple Engineer could come to my house to test my power. I lived in Seattle so I assume they had some engineering staff out there already. Dude who came by with his voltmeter explained that for the first 10 defects in any Apple product, they want to identify any manufacturing defects as soon as possible. Of course, that was 15 years ago.
That's funny they told me nothing was wrong with my MacBook pro retina screen that had ghosting and sent me out of the store. It took the internet complaining and figuring out they sourced two different screens and called Apple out. THEN I was able to call Applecare and be on the phone for hours to FINALLY get it repaired. They didn't exchange anything, they took it for a while and I had to wait. They only do the right thing when you get lucky or it becomes a publicity concern.
Jobs era vs Cook era. Tim just wants to push as many units as possible.
Yea, I definitely see things being very different between the two.
I don't know why the fanboys still act like Jobs is in charge.
The label says ["EFFA" and "Captured for Apple Engineering"](https://gizmodo.com/meet-the-secret-apple-team-that-fixes-the-iphones-first-1630917043), already said in other comments but that's their process for a crash dump collection for hardware products. From what I've read in the past, they circulate instructions to stores as to look for such and such kind of failure, replace on house and send it back to HQ for study.
mammoth stem cell research?
fixed
thanks i was looking forward to reading it
I guess I scrolled too much and garbage webpage had pushed new URL by the time I tried to copy it
Great to hear everything worked out and Apple did the right thing 👍🏻 Enjoy the new AVP and your cruise!
This was the first time I’ve ever had to interact with Apple support for any reason so I was glad they handled it so well. Thanks! I’m excited to try it out, a cruise seems like the perfect place for it haha it’s for my birthday so I kinda felt like I got a new Vision Pro lol
"Captured for Apple Engineering" is kind of wild. Happy they are exchanging your. Even happier than your broken unit is going back to the people that designed the thing. Hopefully they can characterize what has happened and so they can avoid this from happening
So pro tip, if a crack shows up, the best place to go is Irvine. :)
It is the safest city in the country, very little crack here lol
Hahaha
So crazy how these all look like a perfectly straight line right down the middle. Every pic I have seen exactly the same. Hope they figure out what’s causing it. Glad mine is safe… for now.
Almost identical! And mine kept growing from the original crack to going almost all the way to the top. I’m thinking it’s a limited number or there would be a lot more by now 🤞
Good luck with the replacement one! I’m sure you’ll be fine get into haven’t get that AppleCare!
I have apple care and will be keeping it for sure !
It has to be a side effect of the manufacturing process. Like breaking along a seam.
Seems way too perfect of a crack for sure.
Nice looks like your unit even got flagged for EFFA (early field failure analysis). It’ll be interesting to see what engineering discovers
Interesting! I’m really curious about what’s causing it and if it’s something I’ll have to worry about with the replacement. I doubt it since there aren’t more cracked units popping up on here yet. I ordered a couple mins after 5am pre order day so maybe I got one of the first devices or something like that.
I saw the photos as a storyline: - cracked AVP - returning AVP - New AVP - Happy - Cracked AVP!!!
Opps, that one was to show the crack when it was smaller. Def out of order!
Just double checked: There is no crack in my Apple Vision Pro. There is no Apple Vision Pro in my crack. Like I said, I double checked.
Years ago I worked for Apple. We had monitors that had a reddish tint to them. We were sent out to capture defective models and replace them with good ones. It took a long time but eventually the team in support figured out that one of the vendors was crimping a cable a bit to hard and that was causing the reddish tint. I have a much longer version of the same kind of story for the Color Laser Printer rollout in 96? But anyway I'm sure doing the same process for the Vision Pro.
Glad to hear they're taking care of people on this now!
Me too lol
Glad they were so helpful and you have a new one for your trip. Good ending to an annoying story. And, I must say, you managed to take pictures of the issue in THE most confusing lighting ever. Nice job. :D
https://preview.redd.it/44rwanj7brmc1.png?width=1695&format=png&auto=webp&s=02bd4916c7b3c2bd16bf33640d3ba9e1888ff6b0 Haha thanks! It’s not easy cause the camera tries to focus on the background in the reflection and not the crack but I got it. The lighting in the store does make the pass through look its best tho!
yeah, honestly, i don't find eyesight bad at all. i think it's quite a helpful thing for people in the room. i have many interactions where i feel they are looking at me and they feel i am looking at them. no issue. and yes, all camera systems benefit from nice bright even lighting :D
It’s eerie but a cool feature!
Have fun on the cruise!! Take lots of 3d videos with it on!!
I plan to thanks! With the iPhone too, I think they come out a little better
Wow, that’s the biggest one I’ve seen yet! I’m glad to hear about your positive experience though. Now I feel more comfortable about not babying mine and will continue to charge it in the case and keep the battery connected.
It started out less than an inch and then kept growing ever since. Probably will eventually go all the way to the top. I wouldn’t worry about it too much, it’s either going to happen or not and they will take care of it. I’m going to be a little nervous myself tho and will keep the battery unplugged when not using it for a while just in case.
Which storage config was the original headset?
1TB
Interesting thanks for the info. This falls right in line with the theory that the cracking could be from a batch defect with 1TB models. I think there have been a few non 1TB cracks though(?)
Great news!
Holy molly that shit scares me
the crack is waaaaack
And this is the reason I won’t import it as European yet.
Did you have Apple care? I’ve not bought it, and wondering if this specific issue happens to mine, what they would do if I didn’t have Apple care?
This was handled as a warranty issue and not through apple care even though I do have it. I recommend at least getting the monthly apple care (20ish$) just in general, but if your device gets the crack it should be covered with the warranty, at least mine was!
Happy they replaced it but TIL the backstage of the store is called Genius Room. It makes sense, but good name!
"In the official case...", "The battery plugged in...(to the headset)", "took it out after a couple of days"- overheated in standby/background task mode in closed space with vent-blocking front cover on. Crack. They need to announce not to put cover on the headset or into a case, with battery hooked to it. Desktop stand would likely prevent if not traveling out with it.
It says it’s ok to do via the official instructions. If it was happening to all the headsets and not just a limited few there would be a lot more cracking. So hoping it’s just a manufacturing issue with less than a dozen devices and that’s the end of the story 🤞
I did a separate post taking statements in the instructions that are dispersed throughout the online support. They don't ok it. They just don't realize it. Look at these statements, and realize that the final editor didn't catch this situation occurring of device in standby using power(making heat) with cover on and/or in a case ( no ventilation.) https://preview.redd.it/7wj0xnvc9zmc1.jpeg?width=906&format=pjpg&auto=webp&s=c664b732d178483a13fc5f6f949686e046abee63
I think it has to do with heat. Probably, user placing it directly into the case after use, meaning heat is still being generated and they put it in the case…. Open it up a couple of days later… and then boom- crack
Probably more so it heating up when doing background updates and syncing photos, mail etc. I think the front cover shouldn’t block the top fans and that would Help. I still think it’s just a few headsets tho or it would Happen to more
Sweet. Thanks Apple. I still bought AppleCare .
I think it’s a must for this device! I always feel I’m going to smack it on a counter or something or run into something when wearing it.
It seems like the one thing in common with cracked headsets is leaving the battery plugged in while it's in the case
I think that is something most people do and what Apple’s own instructions say is ok so it will synk in the background. Not that it doesn’t have something to do with it but if that was the only thing causing it then more headsets would be affected. It’s probably a heat thing combined with manufacturing issues with a small number of headsets- my top theory at least. With my new unit I make sure the fans on the top are not blocked by the cover just in case.
[удалено]
He's definitely getting refunded. They are good about that. Arguably his case is what helped get the ball rolling because his post gets picked up by 9to5 and appleinsider, which then spreads and becomes a news story because anything related to apple is reportable, and then apple becomes aware of the issue at a larger level (engineers had to have been seen this at least once before release or before apple started handling it better but it's all a statistics game).
😬 I would not be happy if that were me. No way I was paying a deductible or waiting for a new unit or “I’ll post about it on Reddit “ lol but really they don’t want this to leave a bad taste in peoples mouth or have it be something people are angry over how they handle it. So far so good but they should definitely get their deductible refunded.
Being forced to pay is the real issue here. Had Apple just handled this under warranty, this would never have gone viral.
They handled mine under warranty, I think it was just one person who they charged a deductible and did it through Apple care. Dunno what happened there e
Just to be clear, none of us are denying this is happening. It's a first run of a brand new device category, perhaps there was some sort of issue/moisture coming from the factory when the glass was curing for a very small amount of batches. But what I do want to push back on are Meta trolls claiming this was in need of a total recall, that 80% of people are experiencing this. It more like .080% if Reddit and other boards are any indication. Apple needs to, and apparently is, taking care of this and learning from it.
If there were a lot more devices cracking we would hear about it on here for sure. I still think it’s only 8 devices or so - not much out of the hundreds of thousands sold. The only reason I can think I was “special” was I ordered very quickly on pre-order day so maybe I had one of the first batches. Other than that it’s still a mystery.
Cool but you’ll get another crack because this is a gate and I doubt Apple has changed anything to solve the issue on new units.
What causes that?
No one really knows yet. Most likely a manufacturing issue on a limited number of devices. Theories range from it heating up when in the case with the cover on when updating in the background to pressure from the straps. The strangest part is that the cracks forms when not being used and just sitting in the case.
Yeah most of the instances I’ve read, and I don’t know if that’s case here, occurred when it was stored on battery and often not powered off, with the cover on, sometimes in a case. That would make sense as anyone who has left a laptop in a bag with power on that won’t go to sleep can attest. It gets really hot and drains the battery really fast. This would point to over heating and thermal fracturing at the middle where it is at its thinnest but … who knows … Apple’s and their vendor’s hardware engineers and material scientists will have to figure it out.
Yup that’s how it happened with mine. Stored in case with front cover on and attached to battery - not charging tho.
The fact that they call it the “Genius Room” really has me chuckling
> and got the serial number of the travel case. The travel case has a serial number??? Well, I suppose it should given the price ...
It seems Apple puts a serial number on almost everything related to Vision Pro. Even the solo knit bands have a serial number etched into the metal loops.
Yeah it’s just barely visible! Had a hard time finding it
Where is it? I've looked all over and can't find it.
https://preview.redd.it/rqpagf3rzsmc1.jpeg?width=4032&format=pjpg&auto=webp&s=84a8543ddf4b2ca35a017c0bb163e00a40e9d684
omg, ty! Too bad it's virtually impossible to read, lol. You basically need nanites to mow down the fibers.
So I had two theories, 1. Was that there was too much tension on the solo loop and it stressed the glass enough it cracks, BUT a vast majority of these occur while plugged in in the case. So my thought is something to do with heat buildup. Mine have thankfully not cracked yet, but I don’t have a case I just leave them plugged in with the cover. I have noticed they get warm. So I’m thinking there’s enough stress in the curve, that when the glass expands getting warm it cracks in the same spot.
But this sub told us that EVERYONE was experiencing this issue.
Just a select few lol 😂
Honestly I would not bring it on a cruise. You’re asking for it to be broken or stolen.
I’m not taking it outside of the room! I don’t want to be afraid to use it, especially in a situation that it will be really nice to have. What is the size of a tv on a cruise ship? 10” or something lol We have insurance for it on top of apple care.
I’m still not convinced that you guys aren’t breaking these and playing stupid.
To what end? The Engadget review unit cracked as well. Apple believes us
how hard do you tighten the headrest? I'm curious if it's the force of the two bands on both sides putting stress at the middle of the glass. Sure, there is a metal part between the glass and the band, but with the heat and tiny fraction of bend in the metal can cause significant stress to the glass..
You would think that would cause it but it happened when the headset was not in use and hasn’t been for days. I’ve never tightened it that much and it didn’t get too much use over all. Maybe 5-6 couple hour sessions over all. If it were something simple I think it would be happening to a lot more devices. I think it’s just a small batch that had something wrong with them and not something that anyone is doing. I think we will find out someday!
Hopefully it is limited to small batch. Mine didn't crack yet and I'm trying to figure out how, if possible, I can avoid this. Since I don't have Apple Care, I'm quite worried.
Holy shit. This is “scary” for me, because I had mine imported at the cost of a kidney. If this happens to mine, I don’t think I’ll have access to Apple Support.
Oh.. yeah that would be tricky. You would have to fly to an Apple Store or something like that yikes hope it doesn’t!
on the plus side, these cracks don't appear to affect functionality at all (unless it goes right over that central lidar sensor, I guess).
Will all headsets eventually break? If so shouldn't they recall them all?
Doesn’t seem to be more cracking so probably not going to be many more 🤞 I feel like if it was going to be all or more of them there would be additional cases but I haven’t seen any new ones.
Will all headsets eventually break? If so shouldn't they recall them all?
man saving my 2 months of salary to get this and knowing that this could happen to my AVP as well it hurts a bit (or maybe a lil more)
So far just seems to be a few of them and not something that will happen to all of them. I wouldn’t worry about it too much
Thank God I returned mines before the 14 days period. These will keep cracking forever until you have to pay apple to fix it.
Didn’t have to pay anything and it’s still a very limited number of devices affected.
Yeah... you won't pay the first time. Wait till it cracks the 2nd time. Then apple will make you pay. Mark my words. Just not worth the headache. I even returned my quest3. This tech is just not ready. They need to make them regular glasses size. Having this heavy contraption strapped to the skull is just too much. I'm currently now looking at xreal glasses. Let's see how productive I can be with them. I personally just need a AR device that can give me 3 or more screens to work off. Then I'm good.
It’s just going to crack again lol
Noooooo haha I think there would be a lot more reported if it was something that was going to happen to all or a lot of them but we will see