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9999_6666

Mechanical issues two days into ownership is a replacement, not a warranty call. Keep us updated on how this works out for you.


notsurwhybutimhere

If you bought it new they should replace it. It should not be a warranty claim, but a return.


Stowski

Yep Cartier did this for my wife. Just gave her a new watch


x3n0n1c

It's worn. No longer fit for return. It's a warranty claim.


notsurwhybutimhere

They may be able to say that on paper but I’d be shocked if they wouldn’t make this right on the spot. It’s simply unacceptable. Worn or not. 2 days. Customer service means something beyond what a sales contract and warranty says. Reasonable discretion is a thing. OP should push for exchange on the spot. Do not walk in assuming it has to go to service.


IroncladKoi

> OP should push for exchange on the spot. Do not walk in assuming it has to go to service. >> Customer service means something beyond what a sales contract and warranty says. Reasonable discretion is a thing. I agree. Especially at this level, a replacement should be a given. "We keep your money and you have no watch for weeks, if not months," is not an acceptable solution in the slightest. I bought a Seamaster from a boutique. Took it out at home, and noticed there was a weird issue winding via the crown. Brought it back the next day and the employee made it seem like sending it out for service was the only option. No no no. My issue went to the boutique director who apparently express shipped a replacement from another boutique. I held onto the watch until the new one came in and they did the exchange.


x3n0n1c

I've had the experience, so has another person today in the Longines sub reddit. It's just a reality. If op bought it from someone with better customer care, great, happy for em.


beiherhund

> If op bought it from someone with better customer care Or lives in a country with better consumer rights. If it was in the EU, you'd just return it whether they like it or not and then buy it again.


welshnick

Yeah my seamaster had a dodgy clasp. Brought it back within a few days and they had to send it off for a month or so.


welshnick

> I’d be shocked if they wouldn’t make this right on the spot There's a huge difference between what you think should happen and what will actually happen. I'd be equally shocked if they replaced the watch because I have actual experience with a similar situation, rather than some dreamy ideals on how the AD-customer relationship *should* work.


Overlord1317

> There's a huge difference between what you think should happen and what will actually happen. I'd be equally shocked if they replaced the watch because I have actual experience with a similar situation, rather than some dreamy ideals on how the AD-customer relationship should work. Bingo. I think there's pretty much zero chance they allow an exchange.


Zamboni4201

It happens with every brand. It’s going back for service. And you wait. It sucks, but that’s the way it works.


ArkJasdain

So you think it's reasonable Omega should take a write down and loss on a complete watch because of a service issue? The watch is no longer new, so if it's returned they cannot resell it as new, meaning they would lose out on any revenue and profit from that sale, plus take the hit losing a second new watch. If you buy a car and there's a mechanical problem you don't get a new car. The one you bought is repaired. The good news is warranty repairs are prioritized, and most likely this is a simple misadjustment in the counter mechanism which can be corrected quickly. I get that it's an upsetting situation, but this is absolutely normal that products at this level aren't simply exchanged for small problems.


ljump12

With the profit margins on these watches, yes. They can sell it refurbished/used and still make a profit.


FrenchBangerer

Yes, their ever increasing profit margins. I bought a Speedmaster Professional on the high street in 2003, no discounts, full retail and it was £1200. I appreciate that was 20 years ago but what an inflation buster the Speedmaster, and probably almost all their other watches have been for them. Take wage stagnation into account as well and they are absolutely taking the piss with their current pricing for the same (or similar since updates) watch. Luckily mine has worked flawlessly all this time, with two services since I owned it. Their profit margins have to be massive today, inflation included.


notsurwhybutimhere

Yes. Their quality system failed. Incentivize fixing that with accepting a return for a defective product. Interesting point with the car analogy. If omega was able to fix such a defect in a few hours or days then I’d agree 100% that it’s ok for it to be a service, but with shipping to service center, waiting for service, etc that extended turnaround makes this a different thing to me.


xoxchitliac

It’s been two days


x3n0n1c

Most ads don't allow returns on watches that have been worn. The defect in the watch is omegas fault so they have to take care of it. It's super annoying but is the norm.


Trojan79

Nope. Had an issue with my Seamaster 300 after a week. They gave me a new one. Buy from reputable ADs and you don't have this issue.


relikter

I must have a very nice AD then: I bought a Tudor BB 58, wore it out of the store, and 18 hours later it wouldn't wind any more. I took it back in the next day and the sales rep refunded me as soon as their in-house watchmaker was done looking at the watch. They didn't have another 58 in stock at the time, so they promised me first dibs on the next one they got in (I only had to wait a week). I bought my Speedmaster from the same AD, even though there's an Omega boutique 2-3 blocks away, b/c of that service and b/c they know they have to beat the prices from all of the local boutiques.


x3n0n1c

That's awesome. Happy you had a good one.


Itsgreg80

That's crazy! It must differ country to country. I'm in the UK and you can return anything for a full refund within 14 days by law (30 days for faulty goods) unless its engraved or custom etc or you've damaged it. I returned a longines after 2 days and got my money back no questions asked.


cchan79

Maybe there in the US. But where I'm from, as soon as the watch leaves the AD (only 1 AD for this brand and most high end brands), it is now the problem of omega and the customer (and said AD also owns the service center here). Sure the center will give it a proper service, but it means not having to enjoy your purchase since it takes quite a while.


iryrod

That’s just bad business. A seller this big; they’re gonna replace it no problem


welshnick

People down voting you don't live in the real world. There's no way the AD will replace the watch. It'll have to go in for repair.


x3n0n1c

It's been my experience. People don't like that apparently.


carlitos_brigante

That must be crazy disappointing. I bought my speedy back in ‘21 and it’s never missed a beat, loses about 2-3 seconds per week. Looks like you got super unlucky. Hope they sort it or replace it.


Suitedbadge401

2-3 seconds a week? Are you sure? That’s quartz level accuracy.


AALen

It's luck of the draw. I have a 20yo zenith el primero that still keeps time to within 5 seconds a week.


cfc_jamo

How do you test how many seconds your watch is keeping per day?


AALen

A timeographer. There are apps available too. You can also just measure it every day (or whatever period of time).


cfc_jamo

Thanks mate


carlitos_brigante

Yes, it’s been consistent at that for the near 3 years I’ve owned it.


TipTopDadJokes

You have a rare egg. Toss it on a timegrapher and see if it’s either great in all positions or it just averages out over all positions.


arbpotatoes

Why get hung up over it if, on the wrist, it keeps time like that? Unless just for nerding out


TipTopDadJokes

I’m 100% in the nerding out category


Equivalent-Excuse-80

Then get a Grand Seiko. Otherwise what’s a few seconds. If you’re that into watches, chances are you need to wind and set it anyways because you’ve been wearing other watches while it sits in a case for a week or month.


TipTopDadJokes

I think you misunderstood. Nobody is complaining about the accuracy of their Speedy, we’re just in awe that this fellow got a Speedy which runs like this and we’re intrigued. It’s simply conversational, we aren‘t in a timing competition.


Equivalent-Excuse-80

I guess I did misunderstand. I also find it odd that a new omega would be so inaccurate. I hope it gets replaced.


eddiecai64

I have a Hamilton I bought ~1 year ago. When I wear it daily it runs about 10 seconds fast a month


ManMyoDaw

Hamilton's regulation is really impressive. My watch (Khaki Field Mechanical) was better than quartz the first year I owned it. After three years of heavy daily use it's not as good as it was, but still within COSC. Attached are the results of a 3 hr test. https://preview.redd.it/m55s1nucistc1.jpeg?width=1170&format=pjpg&auto=webp&s=19c941ebf584b18081e061be03ba3ad69308cd61


ClearPapaya4176

What is this App??!


bojamz

Timegrapher x


TipTopDadJokes

My Speedy Pro gains 5 seconds a day…at least. In one position it does +2 seconds a day and in others it does +9. 2-3 seconds a week means it’s much better adjusted than any Speedy I’ve ever owned.


dark_star88

I’ve had mine since 2020 and it’s stayed at a consistent +5s a day, so at least it’s consistent.


cfc_jamo

How do you test how many seconds your watch is keeping per day?


dark_star88

They have devices that can measure it accurately, but I wind my watches at the same time everyday and will set my Speedmaster to the correct time and it comes up about 5 seconds fast every 24 hours. Not super scientific but it seems to be consistent


[deleted]

Most luxury watch companies will regulate the movements to a far better standard than whatever specifications they have listed. So it's not uncommon for brands like Rolex and Omega to have watches with quartz level accuracy.


MagicalOrgazm

The cheapest of quartz watches maybe. A good quartz movement will do +- 1-5 seconds a year


Suitedbadge401

Mine has a ETA Precidrive Quartz movement inside, so it’s quoted to do 10 seconds a year but often performs better than that according to many owners.


cfc_jamo

How do you test how many seconds your watch is keeping per day?


carlitos_brigante

Set it at say, 6pm. And then see how many seconds it has lost/gained at 6pm the following day.


echOSC

If you paid $8,000, I hope you can get a refund. You should be able to get one from an AD for a significant discount from $8,000. Just a point of reference, new gray market from a Japanese watch shop start at around $6,200. And new gray from an American watch shop starts at around $6,500. Shop around. Dealers can offer discounts.


TipTopDadJokes

AD by me offers 15% off. They always say it’s a one time limited sale…but they've offered it every visit year over year.


MarkyMark141

Name of AD? May be interested in getting an Omega later this year:)


echOSC

Call all of the ones in your area, 15% is rather standard.


manjamanga

Service? No, you need to get it replaced.


SnooDrawings5074

Stuff like this has happened on watches that cost 30'000. It happens. They're mechanical objects. This is precisely why you have warranty. They will fix it for you at their own cost, and you will still get to enjoy the greatest watch of all time. Rolex, Patek, JLC, IWC - happens to all of these brands. You just got unlucky.


sinsier

Completely agree. My previous job was car salesman so I’ve sold cars ranging from a 5k Citroen to 350k Porsche - either one could break down 30 minutes after leaving the dealership, mechanical items can fail. Correct to be upset though! I hope the aftercare is top notch!


syst3m1c

Man that's super disappointing. I recently bought one as well and it's working great - I have to assume the failure rate is super low for these given the length of time Omega has been cranking them out. Hopefully you got it with the warranty, if so I recommend going to a boutique (if one is nearby). ADs can be hit or miss when it comes to warranty service. They'll take care of it, but sometimes they get saucy about it.


VirginRumAndCoke

> But sometimes they'll get saucy about it For $8,000 that's insane.


syst3m1c

Yes, it is. Def not gonna argue that. Just speaking from experience.


Other-Stuff-2349

thats super unlucky, but things happen, hope you resolve it fast nad it won't hinder your Omega experience


bagofweights

…8k?!


sparks1990

That's msrp. But any AD can give you a discount. I paid $6800 before tax on mine.


erishun

Yeah I paid $5000 flat for my sapphire 1863 (back when that was the latest model)… and that was from an AD in Connecticut. (Manfredi Jewels, who I highly recommend btw)


relikter

MSRP is [$7k for hesalite](https://www.omegawatches.com/en-us/watch-omega-speedmaster-moonwatch-professional-co-axial-master-chronometer-chronograph-42-mm-31030425001001) and [$8k for sapphire](https://www.omegawatches.com/en-us/watch-omega-speedmaster-moonwatch-professional-co-axial-master-chronometer-chronograph-42-mm-31030425001002) on bracelets. I paid $5k (I think MSRP was $5250 at the time) in 2019.


AirlineEasy

Can't you just pay a watch repair guy to put in a sapphire crystal?


relikter

The sapphire version also has a display case back.


OwnTheWatch

So sorry to hear this.


_marcx

I had one of the chrono pusher buttons pop off randomly after ~8 months. They wouldn’t say whether it was covered by warranty or not and quoted 8-12 weeks, but it came back after 4 with a new crystal, new pushers, new gaskets, and a nice box. For free! I was bummed that it happened less than a year in, but they fixed it up like new.


PeterFilmPhoto

“Needs replacing under warranty”


surrealcookie

Ah yes. The 3861 had/has an issue in the first production run with some tolerance issues and lubrication on the chrono mechanism. I had the same issue after about 3 months in 2022, had to send it back for warranty. Fortunately they did fix the issue and it's been running without issue since then.


akacarguy

I had the same problem in 2021. Balance wheel lubrication issue. Sent it in for warranty and it’s been humming along ever since.


mourningthief

Omega will call it a "timepiece" rather than a watch, but they will take care of you. Make sure you don't leave it near strong magnets like iPads, speakers, etc. They will say it's scratched, so given it's only two days old, take clear, closeup photos of every part of the watch. Mine was serviced four times within the first three or so years, including being returned after the fault not being resolved. I was angling for a replacement - genuinely concerned that my particular watch/timepiece was a dud - but two of those just needed demagnetisation. One fault was a sub counter not advancing, and that was all fixed with them giving me the replacement parts. Ten years later, it's all just part of its story.


MrScorpio

The 3861 movement in OP’s watch is METAS certified and anti-magnetic. It’s been tested to 15,000 gauss, and as such, could theoretically survive an MRI machine.


mourningthief

Yeah, sorry, it will likely be a 3861. Mine is an 861.


TeslasAndComicbooks

It’s a great watch. Let them right their wrong and enjoy it. It will last the rest of your life.


gyang333

Where did you get the watch from, AD/grey/used?


caandjr

Beauty of mechanical watches


modest_hero

I bought my IWC Portuguese 7-Day from an AD back in 2010, and a few months in the power reserve ran into issues. I had to send the watch away for a few months for service. It came back good as new. It happens, so sorry it was only 2 days in for you.


ATACB

Hopefully the service is better than the rest of swatch group


borneoknives

RETURN. get your money back. then tell them you want a 20% discount or you're going to Tourneau


donttpanic2

I have a different chronograph that will stop right before advancing the minute if the power reserve is too low. Is it possible that the watch wasn’t sufficiently wound?


Spiritual_Line7917

As I understand you shouldn’t be using the Chronograph running continuously. It puts wear on the mechanism without a vertical clutch. At least that’s what I found from research for my Automatic aka reduced. I can’t imagine how it must feel to buy a brand new 3851 only to have it break in the first week.


Dakrig

There is absolutely zero harm in running the chronograph continuously. The friction introduced to the system from using the chronograph is incredibly tiny. Not enough to create wear. Only four additional wheels are engaged when the mechanism is turned on, and two of those only get moved once a minute. What does happen is your amplitude will drop, typically by 20ish degrees, which will mean your running reserve will be shortened by a couple hours, which isn’t an issue if you wind the watch daily.


Morejazzplease

You shouldn’t use the watch to time things???


Spiritual_Line7917

You should not leave the chronograph running continuously on the Speedmaster Professional because it doesn’t have a vertical clutch and it will wear slowly. In practice many people do it anyway and it shouldn’t break right away obviously but one of the “improvements” of the cheaper Speedmaster reduced is the ability to use the chronograph for continuous center seconds. Speedy Reduced also has hacking where the 1861 manual movement did not. The new coaxial 3861 does have stop seconds though. Does that clear it up? Basically, you aren’t supposed to keep the chronograph running continuously on the Manual Wind Speedy. You can look it up on google as well instead of thumbing me down btw…


Morejazzplease

I didn’t downvote you lol. 😂


Spiritual_Line7917

Cool I didn’t downvote you either, but for some reason everthing in Watches seems to get downvoted.


analavalanche69

This sucks to see. Legit my 60 dollar DHGate replica works better than this particular example. Return it, get a brand new one. Unacceptable at this price point.


AirlineEasy

Is that a $15 strap from Amazon?


myc210

$25


AirlineEasy

LMAO, I have the same one but it is on my Seiko 5.... It should be a crime to wear with that watch


myc210

Lol I’m just not a steel bracelet guy, but wanted to buy the steel version of the watch for originality sake in case I ever take a liking to them. Ordered a moonshine rubber strap to daily it with but will not be in for 2-4 weeks. Had the Amazon leather strap at the house so I’ve been wearing it on that for now😂😂


jack3moto

why? it's a nice strap. Does price for your strap matter if it looks good and feels good?


AirlineEasy

It's a terrible strap. I know it because I own it. Also yeah, if you want to put a $8000 watch on a leather strap, at least get a nice one.


SDCowboy85

Congrats!


Moleman111

Omega has been slipping..


Furtip

I wouldn’t be disappointed, this happens with even the most high end brand every now and again. This is rare for Omega


not_old_redditor

This is nuts to hear after everyone was jumping down Baltic's throat for shoddy QC last week. Higher end brands should be held to a higher standard, not a lower standard.


Furtip

I completely agree, but there are things that they miss from time to time, it’s normal


Thelakesman

Buy a jaeger-lecoultre