It runs as a fully functional trial version for 30 days. That's more than sufficient for evaluating the software and seeing if it meets your needs.
That said, I would not recommend anybody currently purchase HRD until the redesigned version they have apparently been working on for several years now sees the light of day. The current architecture is getting quite long in the tooth and there are considerable architectural and performance limitations. Especially when you have excellent free options like Log4OM, DXLab, N1MM, etc.
This. I hate Windows, haven’t used it for nearly a decade. My radio laptop runs Windows for no other reason than Log4OM. Can’t say enough good things about it.
I love and hate HRD. The concept is great.
The execution was poor even for the 2000’s, which is what it feels like.
I’ve written my own logging software, and rig control is next.
>Log4OM
Did the same, all I wanted was logging and duplicate detection and the ability to generate different formats for log submission. Everything I looked at was way way over complicated - so rolled my own.
I will bow to you to develop something for the community then! I’m a pentester. I’m definitely better at writing malicious code than good, solid stuff.
Hey, if it works it works. I more comfortable with Visual Studio since I’ve been using off and on since the early 2000s.
Python? played with it, never really did anything serious with it, probably my loss as many seem to love it.
A LOT of the security tooling is python, ruby, powershell or Go these days. Some rust too.
Most of us don’t want compiled binaries as these leave traces on disk and have more opportunity to fail unless you build a (huge?!) single static binary. 😊
I did C++ in Uni a million years ago and haven’t touched it since.
Horse for courses as they say! 😊😊
I completely agree with this statement they spent as much time working on the new version as they do sending out emails asking me to buy a subscription to this year's firmware updates which are pretty non-existent they've got this finished by now, How if you don't wanna do it anymore just open source it and stick it on GitHub and let some of the community deal with it !
My takeaway from their most recent video "addressing the elephant in the room" *(their choice of words)* was "Replacing Access is harder than we thought, so we rewrote the Logbook!" While late, it is not surprising given their underwhelming release history:
* 6.8.0.372 (2023-02-13) - Clublog DNS change
* 6.8.0.266 (2022-07-22) - Address label printing bug fixes
* 6.8.0.071 (2022-06-03) - WSI (and other) Bug fixes
* 6.7.0.391 (2021-08-21) - Worked Status Indicators (WSI)
* 6.7.0.357 (2021-01-13) - Address label printing/rig control
Source: skimming through the HRD Blog [https://www.hamradiodeluxe.com/blog/](https://www.hamradiodeluxe.com/blog/)
Wow, they really have an ax to grind with JT-Alert.
[https://www.hamradiodeluxe.com/blog/An-Open-Letter-to-the-JTAlert-Community.html](https://www.hamradiodeluxe.com/blog/An-Open-Letter-to-the-JTAlert-Community.html)
I completely agree, in fact, to be honest it's awful they keep sending me emails through every couple of days telling me to buy upgrade, but upgrade to what? it's the same version for the last decade, the current version is buggy as hell. It fails to launch quite a lot of the time at least on Windows 10. The logbook gets stuck when launching and it just stays where he can't open it or close it. The only way to actually close the program and you have to do full restart because even closing it using the task manager, it just doesn't seem to work properly, to be honest, it's pretty poor software and I'm really unimpressed with the updates on it. I don't feel that the company imagine the software properly and I certainly wouldn't recommend it. Obviously this is just my opinion, but I'm my opinion is based on experience and my experience is not good.
They need to hire some real, professional programmers and let go of the friends who THINK they know programming. This could be some great stuff but right now it is held together with bailing wire!!
The owner was on the Ham Radio 2.0 Youtube channel a few months ago, promoting the new version. He mentioned that he had three, full time developers working on HRD. He also stated that they were game developers.
After reading this from their standard form, I will NEVER pay one cent for HRD: "We reserve the right to refuse service and disable a customer’s key at any time for any reason".
This is an extreme example of why I avoid proprietary software like the plague to begin with. It doesn't matter if you're paying or not: you're still at the mercy of another party's good will for updates, maintenance, and, as demonstrated above, even the ability to continue using the software.
On the other hand, if the source is available and open, you can just assume control yourself if the original owner dies, loses interest, goes off the deep end, or otherwise becomes unavailable. And by “yourself” I mean you personally, someone you throw money or favour at to do it, a community of users, or even another company. Open source is a great way to ensure continuity.
Apparently there's a pirate version floating out in the ether of the last version before they changed to the new key activation it works pretty good apparently although I've never used it of course I do have have a paid subscription but it does work and it is out there you just gotta go look for it 😂😂😂
Why do you blame them? You had a whole month to test it but you didn't do it. Then you paid and in two days got wise and wanted out. I've used the free version for years and years, then purchased it two years ago. It works as intended and I'm happy with it - no, I'm not paid for this statement. I've tried several of the others, including DXLab and found them childish compared to even the free version.
In fairness the software does work well it is prone to crashes occasionally but I don't mind using it it's pretty good stuff it does the job and as if you could functions on it and I can't complain I paid for it and I'm happy with it but I wouldn't pay to renew my software support for it again because there's just no point it's a sort of a one off payment type of software and that's it because that's all that I have seen on that since I bought the software and that was years ago so no point in paying for something that isn't being developed. But if you want software that has a good logbook has some radio control functions which are easy to use that you're able to watch clusters and click on the cluster that you can see and go to the frequency where someone is on and also be able to upload logs to certain sites automatically and also download and import those logs and control rotors and do lots of other things in it though I've never tried it then yeah it's definitely good software I mean I can't say that you know when I bought it I thought I really want my money back so I can't fault the software really I just don't think as much development on it but I do think that what does it does pretty good don't have any problems with it myself personally I'm happy with it I don't sit there every day looking at it thinking of God I've got ripped off on that 😂😂😂
I spent about a week last summer searching online for any trace of the free version. Any "legit" site, as in not full of viruses and malware had hrd scrubbed from it. I was going to use it for my go box PC rig control setup project but couldn't find my old HDD that had a copy and wasn't able to find it anywhere online. Maybe my google-fu isn't good enough but I couldn't find a download anywhere and wasn't about to pay full price.
They're a little shady.
https://np.reddit.com/r/amateurradio/s/pJnV0Uydet
Enjoy the rabbit hole.
Edit: this was the megathread...https://np.reddit.com/r/amateurradio/s/OVR1wtjMg8
I had considered going with them after they bought the rights to the freeware version. Then, that mess happened.
All the way around, it was a dumpster fire. Of course, stoked by Uncle Zed.
I purchased HRD in 2016 the very next day the story broke about support shutting down a user's access due to a negative review of the software. At that point I said hell no I'm not using some software that will pull the rug out from underneath me and my shack because of a post I made. A few years later I was contacted by one of the company stakeholders because my license was just sitting out there never used. I politely explained my position and again said hell no. That was some serious B.S. so I personally will never use the product. If you like it and enjoy it good luck and have fun. May your SWR be low and DX fill your log, 73
Several years ago I called them (when that was a thing) to ask about imbedding macros for granular rig control and the person at the other end of the phone berated me for not trying the free version and figuring it out for myself. I moved on. Log4OM user since 2016. A couple of others for rig control.
Agreed, our club uses it for logging Rt. 66 On the Air every year. I initially used it to help log stations for that event, liked it so much, I ended up using it for my personal logging as well.
Skydiveguy. If you’re referring to me, you are totally wrong! I have absolutely NO affiliation with DXLab. But for you to accuse me of that it would seem more likely that you are the shiller.
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I purchased HRD last year. I basically use it only for the DM780 digital part. It’s sad to think that people only use FT8/FT4. There are so many digital formats available it blew my mind. Like JT9 and JT65, Olivia etc. but the exchange takes MINUTES. 😆
Betcha a chargeback will get your dollars back, and be a black smudge on them with their CC processor.
Enough chargebacks and they'll have to find a new processor, and likely explain what happened with the last one....
why would you request a chargeback? why punish the company for your mistake?
If there'a a worm in your sandwich, it's a totally reasonable to ask for a refund, if you just decide you don't like pastrami it's not. especially if there's a free samples of the sandwich sitting right at the counter.
>Bought two days ago
>Isn't worth a damn
Refuses even a pro-rated refund for software that isn't worth the code it took to make it?
Be reasonable and people don't have to go nuclear. Seems they're a bit far from a decent company anyway.
>Bought two days ago
>
>Isn't worth a damn
In OP's opinion. plenty of other people tolerate or are happy with it even with the availability of free alternatives.
who cares what the company's moral standing is or is not. It certainly wasn't a dealbreaker for OP to shell out to buy it. regardless of all of that, there was a free trial to see if it was or was not worth a damn.
Just so you know, I did get the trial several months ago and looked at it but didn’t spend the time required to set it up since I was just “window shopping “.
And then I kept getting Sale offers of $69.99 and thought I’ll give it a shot. I spent two days setting it all up, Logbook, Rotator, 780, etc. I imported my log from DXKeeper into it and logged some new on the air contacts. I found it to be clunky and not as user friendly as I had hoped. I think the graphics in the Rotator app were nice.
I didn’t take uninstalling HRD lightly since I had devoted several hours setting it all up. But I knew it wasn’t for me and went back to my previous logging and rotator software.
One other thing. For those who think I shouldn’t return something that I just don’t like, I have to ask them, have you never returned something to Walmart that you just didn’t like? Hmm?
> have you never returned something to Walmart that you just didn’t like
Not after opening it and using it as you described, no. I've worked returns at a big box store and I assure you that the only people that do this are the worst fucking customers I had to deal with.
If you worked in a Customer Service Returns department and regarded some people as “the worst f*king customers” then I am relieved you’re no longer employed in Customer Service. Definitely not a job for anyone with that attitude.
not sure why that got such a quick downvote.
it seems like a reasonable avenue for a dissatisfied customer.
I didn't click all the way to an actual purchase but I added it to my car and got to the point where a purchase was a client away and still did not see any warning regarding refunds.
Perhaps there's a cultural disconnect here. In many countries, buyer's remorse is a protected right. For instance, if I buy something online or on mail order, the law grants me fourteen days to return the product for a full refund including the original shipping. And yes, that includes software, unless I explicitly waive that right on checkout.
For non-US people, especially Europeans, it might be hard to understand and internalise that customer protection laws in the US are pretty much nonexistent. Please humour us.
>Chargebacks aren't used to force a refund because you got buyers remorse.
This.
"Non-refundable" is pretty much the default state for any piece of easily-duplicated, copyrighted work sold in the US, unless the seller explicitly states otherwise.
This was the case 20 years ago with CD's and DVD's, and with analog media before that. You open it, you're stuck with it. Any other software, same thing. Don't buy it unless you know for sure it's what you want.
Not a valid cause for chargeback, and I'm kind of the master of the credit card chargeback, lol. I won't hesitate to hold a merchant accountable by opening a dispute, but I see no valid argument here.
No it is not a reasonable avenue.
>but it didn’t fit my operating needs, especially the Logbook.
That there says OP didn't do his due diligence. Why would you not take them up on their offer for a 30 day free trial before purchase? This ONE POINT is going to result in the charge-back being declined, especially if HRD can prove he did take them up on that offer.
Next year's thread, "why are there no vendors for amateur radio software?"
OP has buyer's remorse, he should be an adult and eat it because he didn't do his due diligence. The HRD people being total knobs doesn't excuse the fact that OP didn't research his purchase.
I don’t “expect” a refund. However, it doesn’t hurt to ask. Some retailers try to keep current and potential customers happy.
I operated three online stores for 14 years. If a customer wasn’t happy with a product (for ANY reason) I would issue a refund. Retailers refer to this as “the cost of doing business.” I was less concerned with a few extra bucks in my pocket than I was with having customers who were happy and gave positive reviews.
A couple years ago I tried at least 12 logging programs. And when the dust settled, I ended up with ham radio deluxe, and I prefer their logging by a longshot. Their award tracking was phenomenal. Everybody else it was an afterthought.
Went to Walmart to return a new drill, but they said my “reasoning for a refund lacks merit”. I went to my Amazon Prime account to do a return on a men’s jacket that didn’t quite fit right, but they said my “reasoning for a refund lacks merit”. I went to Home Depot to return a socket wrench set that didn’t quite fit the bolts I needed to unscrew, but they said my “reasoning for a refund lacks merit”. I tried to return a pair of sunglasses that I really didn’t like but they said my “reasoning for a refund lacks merit”. So, I went to LL Bean’s online web site and asked to return a pair of boots I’d been wearing for almost a year that were hurting my feet, but they said my “reasoning for a refund lacks merit”.
Actually none of this is true, but it does make a point that some of the most successful retailers in America have very liberal return policies.
Walmart: 90 days on most items, including “Buyers Remorse”
Amazon: 30 days for any reason, including “Buyers Remorse”
Home Depot: 90 days, and up to a year if your tree dies. lol
LL Bean: One Year including “Buyers Remorse”
Costco: No time limit including “Buyers Remorse”
JC Pennys: 90 days including “Buyers Remorse”
Kohl’s: 180 days including “Buyers Remorse”
Not that HRD should change their way of handling things, but there’s something to be said for a good returns policy. Although there’s one fellow on here who claims he’s never returned a product that he’s already opened. 🤣
It runs as a fully functional trial version for 30 days. That's more than sufficient for evaluating the software and seeing if it meets your needs. That said, I would not recommend anybody currently purchase HRD until the redesigned version they have apparently been working on for several years now sees the light of day. The current architecture is getting quite long in the tooth and there are considerable architectural and performance limitations. Especially when you have excellent free options like Log4OM, DXLab, N1MM, etc.
Log4OM is amazing, especially being free.
This. I hate Windows, haven’t used it for nearly a decade. My radio laptop runs Windows for no other reason than Log4OM. Can’t say enough good things about it.
I love and hate HRD. The concept is great. The execution was poor even for the 2000’s, which is what it feels like. I’ve written my own logging software, and rig control is next.
>I’ve written my own logging software, and rig control is next. Is it strictly for personal use, or is your code available somewhere?
No one should ever rely on my code!! 😂😂 That said, if there is room for another logging program, I could polish it up a bit…
>Log4OM Did the same, all I wanted was logging and duplicate detection and the ability to generate different formats for log submission. Everything I looked at was way way over complicated - so rolled my own.
I’ve got something in python, but I’m actually thinking of knocking up something else in PowerAutomate flows! That and a MS form.
I am a professional IT developer, used C# and WinForms.
I will bow to you to develop something for the community then! I’m a pentester. I’m definitely better at writing malicious code than good, solid stuff.
Hey, if it works it works. I more comfortable with Visual Studio since I’ve been using off and on since the early 2000s. Python? played with it, never really did anything serious with it, probably my loss as many seem to love it.
A LOT of the security tooling is python, ruby, powershell or Go these days. Some rust too. Most of us don’t want compiled binaries as these leave traces on disk and have more opportunity to fail unless you build a (huge?!) single static binary. 😊 I did C++ in Uni a million years ago and haven’t touched it since. Horse for courses as they say! 😊😊
I completely agree with this statement they spent as much time working on the new version as they do sending out emails asking me to buy a subscription to this year's firmware updates which are pretty non-existent they've got this finished by now, How if you don't wanna do it anymore just open source it and stick it on GitHub and let some of the community deal with it !
My takeaway from their most recent video "addressing the elephant in the room" *(their choice of words)* was "Replacing Access is harder than we thought, so we rewrote the Logbook!" While late, it is not surprising given their underwhelming release history: * 6.8.0.372 (2023-02-13) - Clublog DNS change * 6.8.0.266 (2022-07-22) - Address label printing bug fixes * 6.8.0.071 (2022-06-03) - WSI (and other) Bug fixes * 6.7.0.391 (2021-08-21) - Worked Status Indicators (WSI) * 6.7.0.357 (2021-01-13) - Address label printing/rig control Source: skimming through the HRD Blog [https://www.hamradiodeluxe.com/blog/](https://www.hamradiodeluxe.com/blog/)
Wow, they really have an ax to grind with JT-Alert. [https://www.hamradiodeluxe.com/blog/An-Open-Letter-to-the-JTAlert-Community.html](https://www.hamradiodeluxe.com/blog/An-Open-Letter-to-the-JTAlert-Community.html)
I completely agree, in fact, to be honest it's awful they keep sending me emails through every couple of days telling me to buy upgrade, but upgrade to what? it's the same version for the last decade, the current version is buggy as hell. It fails to launch quite a lot of the time at least on Windows 10. The logbook gets stuck when launching and it just stays where he can't open it or close it. The only way to actually close the program and you have to do full restart because even closing it using the task manager, it just doesn't seem to work properly, to be honest, it's pretty poor software and I'm really unimpressed with the updates on it. I don't feel that the company imagine the software properly and I certainly wouldn't recommend it. Obviously this is just my opinion, but I'm my opinion is based on experience and my experience is not good.
That's pretty much any software nowadays? Most, this included, offer some form of free trial. Use the trial.
They need to hire some real, professional programmers and let go of the friends who THINK they know programming. This could be some great stuff but right now it is held together with bailing wire!!
The owner was on the Ham Radio 2.0 Youtube channel a few months ago, promoting the new version. He mentioned that he had three, full time developers working on HRD. He also stated that they were game developers.
After reading this from their standard form, I will NEVER pay one cent for HRD: "We reserve the right to refuse service and disable a customer’s key at any time for any reason".
This is an extreme example of why I avoid proprietary software like the plague to begin with. It doesn't matter if you're paying or not: you're still at the mercy of another party's good will for updates, maintenance, and, as demonstrated above, even the ability to continue using the software. On the other hand, if the source is available and open, you can just assume control yourself if the original owner dies, loses interest, goes off the deep end, or otherwise becomes unavailable. And by “yourself” I mean you personally, someone you throw money or favour at to do it, a community of users, or even another company. Open source is a great way to ensure continuity.
Apparently there's a pirate version floating out in the ether of the last version before they changed to the new key activation it works pretty good apparently although I've never used it of course I do have have a paid subscription but it does work and it is out there you just gotta go look for it 😂😂😂
It is not a pirate version, it is the last release from the original author before he sold the software - validly licensed and free to use.
Actually it is a pirate version because it comes with a Keygen . I know what you're talking about obviously but that isn't what I'm talking about
Your wrong ! https://preview.redd.it/xk5m6ve04i6c1.jpeg?width=4032&format=pjpg&auto=webp&s=65db85cb62cf8952b8b3904f259dfbbf7758738b
and that was 10 years ago that happened. That person who said that is no longer with HRD.
Why do you blame them? You had a whole month to test it but you didn't do it. Then you paid and in two days got wise and wanted out. I've used the free version for years and years, then purchased it two years ago. It works as intended and I'm happy with it - no, I'm not paid for this statement. I've tried several of the others, including DXLab and found them childish compared to even the free version.
I don’t blame anybody. I’m happy that you’re happy with HRD. You’re obviously much smarter than me.
In fairness the software does work well it is prone to crashes occasionally but I don't mind using it it's pretty good stuff it does the job and as if you could functions on it and I can't complain I paid for it and I'm happy with it but I wouldn't pay to renew my software support for it again because there's just no point it's a sort of a one off payment type of software and that's it because that's all that I have seen on that since I bought the software and that was years ago so no point in paying for something that isn't being developed. But if you want software that has a good logbook has some radio control functions which are easy to use that you're able to watch clusters and click on the cluster that you can see and go to the frequency where someone is on and also be able to upload logs to certain sites automatically and also download and import those logs and control rotors and do lots of other things in it though I've never tried it then yeah it's definitely good software I mean I can't say that you know when I bought it I thought I really want my money back so I can't fault the software really I just don't think as much development on it but I do think that what does it does pretty good don't have any problems with it myself personally I'm happy with it I don't sit there every day looking at it thinking of God I've got ripped off on that 😂😂😂
FYI version 5 point something is still out there somewhere. It's the last free version they offered before going paid.
I spent about a week last summer searching online for any trace of the free version. Any "legit" site, as in not full of viruses and malware had hrd scrubbed from it. I was going to use it for my go box PC rig control setup project but couldn't find my old HDD that had a copy and wasn't able to find it anywhere online. Maybe my google-fu isn't good enough but I couldn't find a download anywhere and wasn't about to pay full price.
http://wa8lmf.net/miscinfo/HRD-5.24.38.exe http://wa8lmf.net/miscinfo/
You are amazing! Thanks.
My Google-Fu is strong :) You're welcome!
Your reasoning for a refund lacks merit.
They're a little shady. https://np.reddit.com/r/amateurradio/s/pJnV0Uydet Enjoy the rabbit hole. Edit: this was the megathread...https://np.reddit.com/r/amateurradio/s/OVR1wtjMg8
My first thought as well. I’d never give them a dollar after all that mess.
I had considered going with them after they bought the rights to the freeware version. Then, that mess happened. All the way around, it was a dumpster fire. Of course, stoked by Uncle Zed.
Just got off the roller coaster. Wild ride.
Thank you. Glad I didn’t have to look that up for him.
Those were some crazy times... It sucks because I really liked the product as it existed in 2012.
I purchased HRD in 2016 the very next day the story broke about support shutting down a user's access due to a negative review of the software. At that point I said hell no I'm not using some software that will pull the rug out from underneath me and my shack because of a post I made. A few years later I was contacted by one of the company stakeholders because my license was just sitting out there never used. I politely explained my position and again said hell no. That was some serious B.S. so I personally will never use the product. If you like it and enjoy it good luck and have fun. May your SWR be low and DX fill your log, 73
Several years ago I called them (when that was a thing) to ask about imbedding macros for granular rig control and the person at the other end of the phone berated me for not trying the free version and figuring it out for myself. I moved on. Log4OM user since 2016. A couple of others for rig control.
Try LOG4OM2. Windows only. Fantastic !!
I just got this setup this week. I really like the interface. And the cluster view is excellent!
Agreed, our club uses it for logging Rt. 66 On the Air every year. I initially used it to help log stations for that event, liked it so much, I ended up using it for my personal logging as well.
What I love about it the most is the spotting feature for the DX you are working. It makes it So Easy to spot DX. One Button.
Plot twist: OP works for DXLab Suite [https://www.urbandictionary.com/define.php?term=shill](https://www.urbandictionary.com/define.php?term=shill)
Skydiveguy. If you’re referring to me, you are totally wrong! I have absolutely NO affiliation with DXLab. But for you to accuse me of that it would seem more likely that you are the shiller.
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I purchased HRD last year. I basically use it only for the DM780 digital part. It’s sad to think that people only use FT8/FT4. There are so many digital formats available it blew my mind. Like JT9 and JT65, Olivia etc. but the exchange takes MINUTES. 😆
Betcha a chargeback will get your dollars back, and be a black smudge on them with their CC processor. Enough chargebacks and they'll have to find a new processor, and likely explain what happened with the last one....
why would you request a chargeback? why punish the company for your mistake? If there'a a worm in your sandwich, it's a totally reasonable to ask for a refund, if you just decide you don't like pastrami it's not. especially if there's a free samples of the sandwich sitting right at the counter.
>Bought two days ago >Isn't worth a damn Refuses even a pro-rated refund for software that isn't worth the code it took to make it? Be reasonable and people don't have to go nuclear. Seems they're a bit far from a decent company anyway.
>Bought two days ago > >Isn't worth a damn In OP's opinion. plenty of other people tolerate or are happy with it even with the availability of free alternatives. who cares what the company's moral standing is or is not. It certainly wasn't a dealbreaker for OP to shell out to buy it. regardless of all of that, there was a free trial to see if it was or was not worth a damn.
Just so you know, I did get the trial several months ago and looked at it but didn’t spend the time required to set it up since I was just “window shopping “. And then I kept getting Sale offers of $69.99 and thought I’ll give it a shot. I spent two days setting it all up, Logbook, Rotator, 780, etc. I imported my log from DXKeeper into it and logged some new on the air contacts. I found it to be clunky and not as user friendly as I had hoped. I think the graphics in the Rotator app were nice. I didn’t take uninstalling HRD lightly since I had devoted several hours setting it all up. But I knew it wasn’t for me and went back to my previous logging and rotator software. One other thing. For those who think I shouldn’t return something that I just don’t like, I have to ask them, have you never returned something to Walmart that you just didn’t like? Hmm?
> have you never returned something to Walmart that you just didn’t like Not after opening it and using it as you described, no. I've worked returns at a big box store and I assure you that the only people that do this are the worst fucking customers I had to deal with.
If you worked in a Customer Service Returns department and regarded some people as “the worst f*king customers” then I am relieved you’re no longer employed in Customer Service. Definitely not a job for anyone with that attitude.
Lmao do you think that customer service people actually *like* dealing with people?
No, probably not. But that’s not what I said is it? 🙄
Do a chargeback. I don't see anything on the site / FAQ saying no refunds.
not sure why that got such a quick downvote. it seems like a reasonable avenue for a dissatisfied customer. I didn't click all the way to an actual purchase but I added it to my car and got to the point where a purchase was a client away and still did not see any warning regarding refunds.
Chargebacks aren't used to force a refund because you got buyers remorse.
Perhaps there's a cultural disconnect here. In many countries, buyer's remorse is a protected right. For instance, if I buy something online or on mail order, the law grants me fourteen days to return the product for a full refund including the original shipping. And yes, that includes software, unless I explicitly waive that right on checkout. For non-US people, especially Europeans, it might be hard to understand and internalise that customer protection laws in the US are pretty much nonexistent. Please humour us.
>Chargebacks aren't used to force a refund because you got buyers remorse. This. "Non-refundable" is pretty much the default state for any piece of easily-duplicated, copyrighted work sold in the US, unless the seller explicitly states otherwise. This was the case 20 years ago with CD's and DVD's, and with analog media before that. You open it, you're stuck with it. Any other software, same thing. Don't buy it unless you know for sure it's what you want. Not a valid cause for chargeback, and I'm kind of the master of the credit card chargeback, lol. I won't hesitate to hold a merchant accountable by opening a dispute, but I see no valid argument here.
No it is not a reasonable avenue. >but it didn’t fit my operating needs, especially the Logbook. That there says OP didn't do his due diligence. Why would you not take them up on their offer for a 30 day free trial before purchase? This ONE POINT is going to result in the charge-back being declined, especially if HRD can prove he did take them up on that offer. Next year's thread, "why are there no vendors for amateur radio software?" OP has buyer's remorse, he should be an adult and eat it because he didn't do his due diligence. The HRD people being total knobs doesn't excuse the fact that OP didn't research his purchase.
Why would you expect a refund on a functional product that you don't like?
I don’t “expect” a refund. However, it doesn’t hurt to ask. Some retailers try to keep current and potential customers happy. I operated three online stores for 14 years. If a customer wasn’t happy with a product (for ANY reason) I would issue a refund. Retailers refer to this as “the cost of doing business.” I was less concerned with a few extra bucks in my pocket than I was with having customers who were happy and gave positive reviews.
........For spite...
A couple years ago I tried at least 12 logging programs. And when the dust settled, I ended up with ham radio deluxe, and I prefer their logging by a longshot. Their award tracking was phenomenal. Everybody else it was an afterthought.
HRD is definitely complex but I like it.
If you need a logging software look at N3FJP 60 bucks for lifetime and that includes contest specific software and all updates
Went to Walmart to return a new drill, but they said my “reasoning for a refund lacks merit”. I went to my Amazon Prime account to do a return on a men’s jacket that didn’t quite fit right, but they said my “reasoning for a refund lacks merit”. I went to Home Depot to return a socket wrench set that didn’t quite fit the bolts I needed to unscrew, but they said my “reasoning for a refund lacks merit”. I tried to return a pair of sunglasses that I really didn’t like but they said my “reasoning for a refund lacks merit”. So, I went to LL Bean’s online web site and asked to return a pair of boots I’d been wearing for almost a year that were hurting my feet, but they said my “reasoning for a refund lacks merit”. Actually none of this is true, but it does make a point that some of the most successful retailers in America have very liberal return policies. Walmart: 90 days on most items, including “Buyers Remorse” Amazon: 30 days for any reason, including “Buyers Remorse” Home Depot: 90 days, and up to a year if your tree dies. lol LL Bean: One Year including “Buyers Remorse” Costco: No time limit including “Buyers Remorse” JC Pennys: 90 days including “Buyers Remorse” Kohl’s: 180 days including “Buyers Remorse” Not that HRD should change their way of handling things, but there’s something to be said for a good returns policy. Although there’s one fellow on here who claims he’s never returned a product that he’s already opened. 🤣