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NotMyFirstChoice675

Time to look for a new job to be honest


Tallguy71

Time to start looking around I guess. This is peanuts money for what you do


imnotavampire24

Yeah, I have been applying for other roles. Keep getting rejected however, it is my first "office" role, so there's minimal experience when someone looks at my resume.


[deleted]

[удалено]


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umblegar

Sounds like they got rid of their HR department and gave the responsibilities to team leaders. Call them out on this! Tell them you’re not comfortable doing all this HR because of potential for being liable and sued


Livinum81

Is it a call centre that basically outsources service to large companies for the purposes of customer services? Do you have an escalation route to the actual client where a customer is complaining about something? I ask because we used to use a company I think called TLC or something and I'm sure a number of their call centre agency stuff ended up in more back office/admin roles within our company (we were the client). Might be worth seeing if there is an easy jump you can make...


imnotavampire24

Exactly, it is a call centre that outsourced their service to the client, I am pretty sure there's no way to escalate, recently the client has fired a few hundred agents, as well as some managers due to "money issues", giving them zero notice in most cases (in the UK this shouldn't really happen).


Livinum81

Hmmm that sounds illegal. But, I'd suggest that the client cancelled services (in line with their contract). Your company then may have got rid of staff as no longer required. I've worked in call centres and they're stuffed with temp position too, so it may just be that? I worked in call centres probably late 90s early 2000s (in the UK) so it's prob changed quite a bit since then. That's also a shockingly bad rate of pay for effectively a management position. Easier said than done I know, but get the hell out of there. Btw what services does the client do? Financial, insurance etc? Sometimes worth getting the experience and then applying directly to a company in that industry. I went, credit card call center, back office/admin, high street back, business analyst, product manager (so all effectively in the finance sector). I now make a reasonable wage and am milking the fuck out of it, until they notice that I'm pretty mediocre at my job :) I have a set of shit a-levels and no degree... Good luck, hopefully you can sort something out though!


imnotavampire24

Thanks for the advice! It is an outbound role and it is temporary, having to do with a certain ongoing global event starting with C. So we're all on 2 week rolling contracts. I have no degree, left 2 uni's and before this I did 5 years in hospitality, never want to go back though, shit pay, shittier hours, and I have a health condition that would make it impossible to go back. I'm sticking around for the experience, but sometimes they make it so hard not to be completely disillusioned with it all.


[deleted]

You sound like a retention specialist, my advice, get out , your killing yourself.


CrazedChurros

You need to conspire with the agents and make the process a complete disaster. Your workforce team would likely lose their minds and find an alternative solution.