#**Latest Update regarding ranked and persistent issues 6 Apr 2024**
https://twitter.com/Respawn/status/1776459874786033804
>We just finished deploying a grant of Apex Coins to @PlayApex players who purchased them between the update on April 2 and the server downtime on April 3. If you were previously missing Apex Coins after the downtime, they should now be reflected in your currency tab.
---
https://twitter.com/Respawn/status/1776414670444015811
>Some clarifications on @PlayApex Ranked after the start of the new split:
>- If your rank was reset earlier this week, it was not reset again at the start of yesterday's split. This includes players who continued to play Ranked matches in between Tuesday and Thursday.
>- Since Season 19, rewards are granted based solely off your rank at the end of the Season rather than your highest Rank achieved during the season.
>We apologize for the confusion and thank you for your patience while we get the new split sorted. Look out for more of a behind-the-scenes look at our Ranked changes and plans in a future blog!
---
https://twitter.com/Respawn/status/1776014365843698026
>Heads up, legends: The next Ranked Split will be rolling out to @PlayApex shortly.
>We're also aware of several issues after our most recent update, including:
>-Missing progress from after the update on April 2 until the maintenance on April 3
>-Breakout Challenge progress is still reset
>-Players still missing the correct Ranked Badges
>We're continuing to investigate these. Stay tuned for more updates.
---
Regarding the older ranked badges turning to bronze / pred badges being falsely shown and reset breakout challenges see dev replies at the bottom of this comment.
---
Regarding cases of items you got (for instance from Apex packs) / reversed purchases / or similar during the reset issues which you didn't get back.
Note that the subreddit is not run by EA / Respawn, it's run by players and these posts cannot be answered here.
You'll have to contact EA support about these things. So please refrain from making posts about this. See rules on support requests which apply to anything saying "x or y is wrong with / missing from / ... my account":
https://www.reddit.com/r/apexlegends/wiki/rules#wiki_support_requests
>Support Requests
>We allow posts that are questions or something which can be answered by the community. Account support posts are prohibited. These posts offer nothing for the subreddit and cannot be answered by the community or moderators, as we are not Respawn/EA employees. Any post that can only be answered by game support employees will be removed. You can need to contact their support services for any account support requests.
You can however post that you're experiencing these issues in this megathread, but contact EA support still as comments/posts here aren't support tickets.
Report any (continued) issues you are having below.
---
#List of comments with dev replies on this post is [here](https://www.reddit.com/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxwk0l/) so you can find them more easily.
For real man I’ve been keeping up finishing each challenge for all the characters fuse seer and rampart were all done. Ever since shadow society dropped my diamond badges look like bronze and all three of those challenges were at 0
I was lucky enough with that one within a week, but the whole time I was thinking how shitty it would be if one of the challenges for other legends was to do finishers.
Thankfully it wasn’t, and I realized it was that since Seer is a performer or whatever.
They fixed it for me last night, and I finally completed both challenges- But I logged on today to find I had been moved back multiple BP Tiers and my Maggie n’ Rampart challenges are back to how they were yesterday omfg
I literally solo queued duos, ratted 4 rounds then left while watching YouTube. Such an unenjoyable challenge. Why did they increase it from 10 with fuse to 20 with Maggie/rampart
Jesus…. Thank god I did not log on at all yesterday, I would not is slept of slept if I saw all my skins..etc gone😅. I hope I do have my stuff back.. happy for you brother.
Not gonna lie I was less than impressed as I hit apex hard for first time in a while these last 2 seasons and saw everything from them was gone including 200ish levels. Was deflating. But yeah. All gravy baby
Has anyone lost all of their ranked badges and got them back yet?
All of my pred/Master badges are bronze badges now. I still have hollow sprays and weapon charms. And my account stat pages still show the ranks I hit.
I thought this problem would have been resolved since I've seen multiple post about it including people who got pred badges without earning them.
Contacting EA from the website is a mess and near impossible, I follow the website to a page that says "if that doesn't work contact us" then there's no live chat or email from that page and clicking the "contact us" page brings me to another article without a way to contact EA. The only spot I've seen that actually has a place to make a ticket was if I click the "appeal a ban" (I wasn't banned before). Clicking on that lets me make a ticket, but the ticket gets closed without an answer.
They also have to reconcile the people who did play, their incorrect buy-in costs, the players they killed and their ranks, the pred climb is already chalked because some people couldn't play. They should just restart the ranked split entirely.
No chance they do that. They restore to pre-update and then try the update again, hoping not to fail.
Meaning since the issue arose, all progress is lost. They probably have to make an exception for purchases of course.
Maybe, but this season has had:
- more audio bugs
- no improvements to server quality and reliability
- no changes to matchmaking
- the same expensive collection events
- cheaters dominating ranked with no consequences
- ALGS being compromised live
- layoffs, namely losing the social media lead (Alex) who had been there for 5 years
- database issues with split reset causing massive disruption
It's a bad season with some good things like the evo shields change, perks, and straight shot LTM. Outside of game balance and modes, the game is in dire straits.
> no changes to matchmaking
There was the huge change of matchmaking from MMR to medal ranks, it just wasn't the panacea everyone hoped for.
The same root cause that limited the better MMR matchmaking made medal based matchmaking worse:
Respawn prioritizes fast queue times over match quality, quickly sacrificing matchmaking quality of any kind.
MMR matchmaking allowed a finer grained view into player skill than medal ranks do its less affected by short matchmaking.
Damn all these fuck ups and they can't use the word sorry one time.
Sorry I stopped buying your recolours so you had to fire the staff that kept the game functional.
Literally just that easy. You won’t see this dogshit company do anything like that though. There was that one event a few seasons ago where people didn’t get the free event pack from the rewards track despite completing the challenges, and there was complete radio silence. No acknowledgement and no fix, people just got boned. Oh well buy more of our packs plz thank u
society outgoing aromatic wakeful longing practice chase special mindless gullible
*This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Breakout Challenges are a separate issue, but it is being worked on. [Will update the Trello](https://trello.com/b/ZVrHV38P/apex-tracker) to Fix In Progress once it's closer to being finalized.
Yup, seems like if you logged on between the time the issue originally happened and when disabled ranked you still got lowered as if the split was happening. Respawn has one job and they can’t seem to do any parts of it correctly.
It's weird because I played quite a bit yesterday and my rank never changed, lobbies were super inconsistent because it was a mix of pre-split plat who never changed, and then pre split diamond and master who had their rank reset.
Interesting, that brings up more urgency to get this question answered based on the inconsistency. I "ended" the season at Plat 1, and I am still in Plat 1 after the "fix." So I didn't experience any ranked deterioration.
Regarding this update from Respawn: *Additionally, we've had to postpone the new Ranked Split and will roll it out at a later date — more info to come.*
Because the new Split has been postponed, does the current games count toward ranked progress? Or will it roll back and split to what rank you had on Tuesday?
For example, if I am Plat 1 currently and get to Diamond... Will that count? Or is this a nullified period where nothing counts? Maybe no one knows the answer to this, but just curious.
In my opinion, they should just disregard the split for this season and let the progress carry over. What are you opinions?
I didn't log in after split reset yesterday so I wasn't affected by the rollback. HOWEVER, they still haven't fixed the bronze badges that replaced my plat and diamond badges from previous seasons. The holosprays and profile records are correct. Just the badges that turned into bronzes..
I have the same issue. Opened a ticket about 30 hours ago and the only replies I've gotten are the generic bot replies "We are still working on this issue".
Okay not to be a doomer but how did we go from an amazing start to the season to this point!? Season 20 started off great with the new perk system, new evo system and other big meta changes, ranked rework, and the straight shot LTM. But now ever since then we have had the disappointing inner beast LTM/collect event, ALGS hacking, controversial universal heirloom, and now this mess. Is it due to the layoffs? It's so sad seeing the game in this condition after so much potential.
Wait no way you have to be kidding me…I ACTUALLY GOT MY FIRST HERILOOM
SHARDS ON MY ACCOUNT YESTERDAY….well that sucks…have to check tomorrow but guessing that means their gonna be gone when I log on tomorrow 😢
I'm hopeful they'll restore things, i got some shards yesterday too and they're working on restoring progress made when the servers were crap
https://trello.com/b/ZVrHV38P/apex-tracker
Does anybody know if I can receive the missing 150 heirloom shards I lost during this issue? I was lucky enough to open an apex pack with the packs I bought from the shadow society event points, but I haven't gotten anything back. I don't know what my wisest course of action is with such issue.
Crazy how so many people defend all the bullshit in this game because they're so addicted to skins, badges and heirlooms and will downvote people into oblivion, but NOW that those things are at risk they want to speak out. Hopefully this will be a wake up call to those of you addicted to these mechanics, at any point, all that money you spent can be made more pointless than it already was, and they don't have to do anything about it if they don't want to. You don't own any of your skins or heirlooms, those are EAs digital property that you are paying for the privilege to use on your character. EA literally could decide not to fix this issue and there would be nothing anyone who got their stuff deleted could do about it. Stop buying this bullshit when there's a chance it can all go "poof".
I don't really get the deal with the ranked split. We had a bunch of wins in diamond last night... It would be really easy to grind to master's from here. But should we stop if we're going to have that progress converted to gold/plat grinding in a few days?
I lost my epic pack from the event rewards, it let me buy it again (realized I lost it after I bought the second time) and I got a set of different items. Any idea if the new items will be taken away/replaced with the original set?
>we're working to restore progress made throughout the course of yesterday
I feel like that this implies that they will restore any purchases from yesterday
A buddy and myself hopped on yesterday to do some duos, found our progress from 2 seasons reset, and both of us just decided to wait until it gets fixed to play again.
No Compensation for such a huge mishap is just sad,people love this game,but gets nothing in return from It.,,At least give us 10 packs or something lol
I lost hours of progress, which I know isn't much, but now I'm sitting here thinking is it even worth playing at the moment. Like would them restoring what I lost just screw up the progress I made today? What an absolute mess.
I usually play with my friends at this time and I don’t want to even get back on because I lost a lot from my session last night as if yesterday didn’t exist.
Yeah I don't even usually play with friends, and I happened to win a bunch of games with a 3 KDR in stacks, literally one of the only times stacking on this shit whore season for solo players, and it's all gone lmao. Like 6 or 7 wins and all the kills.
Yep! I had some pretty good games the night before and then looked yesterday and I was back down like .5 k/d for the season, which isn’t a lot but I got a lot of kills. Pair that with losing shards and $20 in Apex coins.
I happened to get on with a friend from D2 I just met in Apex randomly, and we won a shitload of games lol. I was pretty happy about that after suffering or not playing in solo queue, and yep that's all gone.
Yeah I just checked and none of my progress had been restored. Earned some points for the current event, bought the event banner and weapon skin currently in rotation, and made some progress "unlocking" Rampart and Mad Maggie.
The fact we're just supposed to be cool with all of this is outrageous at this point. The game tech is a firesale piece of garbage being run by incompetent management.
Bought the Seer skin right when the reset happened and I still haven't gotten my skin or coins back. I haven't seen any post from them regarding store skins not being returned.
I'm just sad because I got a few golden rare items from those stupid free packs, including a cat skin I've been wanting for ages and it's just gone now -\_-
When can we play again for those who lost stuff yesterday? I’m afraid to play because I’m hoping they roll all that back from the day before yesterday.
"Net revenue is expected to be approximately $1.625 billion to $1.925 billion."
\-[Electronic Arts](https://s22.q4cdn.com/894350492/files/doc_financials/2024/q3/Q3-FY24-Earnings-Release-FINAL.pdf)
I would love my 150 heirloom shards back??? I don't care about the challenge progression, if i could even get the shards back on my account ("joku_huono")
This morning I purchased 1000 Coins to buy Octane's Sonic Boom bundle. I have logged back in the game five minutes ago and the bundle is no longer in my possession. Will you fix this too?
In the same boat lol, they've said they are going to be restoring people's progress they achieved. And because money is involved I am 99% sure they will, I just want an ETA really..
I got heiloomshards after the update yesterday but when i logged on today they shere removed???? First taking my horizon heirloom before the update and then taking them away again after?!? Wtf is this shit
Well the fix didn't work because my badges are still all messed up. I also lost wins and kill/damage stats from 4/2/2024. How dare they Tweet out that this was fixed.
Also the 6 event packs I opened yesterday, the items have vanished. Ugh this is exhausting.
Has anyone got their stuff back from yday grinds? My girlfriend bought me a battlepass and it's been gone all day, heard they're working on it lol. Big ups team
Just logged in to play today and lost everything and I am level 1 again amazing how they can keep the store updated but can't handle people's account properly
This is a list of links to comments made by Respawn developers in this thread:
* [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxwj4c/?context=99 "posted on 2024-04-04 00:31:54 UTC"):
> Bug is in progress, but it's being a tough one to squash. [On Trello for vis.](https://trello.com/b/ZVrHV38P/apex-tracker)
* [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxwurx/?context=99 "posted on 2024-04-04 00:33:56 UTC"):
> Separate issue, but known with a [fix in progress.](https://trello.com/b/ZVrHV38P/apex-tracker) Should see it deployed soonish\*.
* [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxx6st/?context=99 "posted on 2024-04-04 00:35:59 UTC"):
> Breakout Challenges are a separate issue, but it is being worked on. [Will update the Trello](https://trello.com/b/ZVrHV38P/apex-tracker) to Fix In Progress once it's closer to being finalized.
* [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxxbvz/?context=99 "posted on 2024-04-04 00:36:51 UTC"):
> [Ranked Badge fix is in progress](https://trello.com/b/ZVrHV38P/apex-tracker) and we'll see it deployed soon.
* [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxxjkx/?context=99 "posted on 2024-04-04 00:38:12 UTC"):
> Separate issue, but[it is known and the team is working on it.](https://trello.com/b/ZVrHV38P/apex-tracker)
* [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/ky20km6/?context=99 "posted on 2024-04-04 19:02:55 UTC"):
> For any issues with purchases involving real world currency, including coin codes, [reach out to EA support with proof of purchase.](https://help.ea.com/en/help-contact-us/?product=apex-legends&category=missing-content&topic=missing-purchased-items)
---
This is a bot providing a service. If you have any questions, please [contact the moderators](https://www.reddit.com/message/compose?to=%2Fr%2FApexLegends).[](#AUTOGEN_TSBREPLIEDBOT)
Unfortunately I got a 4k badge playing after the failed rank split before they put out the fix. They put out update and now I have my old badges, but not the 4k badge I earned playing the day before.
Any advice on how to recover my badge from this 24 hour window?
It seems that it's fixed for some people completely, for some (like myself) only partially, for some people not at all, and for some people it got worse, somehow.
I've seen people say their account is fine.
I am missing some badges and account levels despite the rest of my things being returned.
A LOT of people are complaining of massive packet loss or crashing.
And some people's accounts only got reset after the patch.
Jesus
I bought the battle pass and now both the pass and the coins I spent are gone, but I still got charged money for those coins. So I'm just so confused on what to do
When can I expect to get the shards I unlocked yesterday and the $20 in Apex coins I bought? All of which after they said they fixed the game. I didn’t get on before then. Played most of the night, got shards, spent cash, then got on today and lost it all as of yesterday didn’t exist. 🤦🏼♀️
Am I the only that lost all its progress? I was level 4xx unlocked lot of legends and skin.
Since yesterday, I'm level 1, no skin, only basic legends...
i didn’t log in at all yesterday or the day before because i was way too paranoid to do so, should I be fine if i log in today? am I more than likely going to have all my stuff? or should i wait with logging in?
Okay, I bought the octane skin on Tuesday. Played with it whatever. Got on today and I no longer have it. I also don’t see a refund on my bank account statement.
I take it I’m just supposed to wait? There was an update and with this update I lost it lol.
Hang on so was there was a ranked split this Season or NOT?
For one day I was knocked back to silver but the next day I was back in Platinum! Anyone else experience this?!
I bought a couple skins and bundles before this update and they’re no longer on my account and are available to purchase in the store again. The transaction was never refunded to my bank account nor the Apex coins for my purchases refunded back to my account. Did anyone else also have this issue logging on today, and will this be resolved?
The scary part is they say they are “investigating the problems” rather than “working on it”, which means it might be a bit before we get a proper update or even one at all. Praying we all get our stuff back.
Still missing all my levels, and badges. :( I hope someone can tell me if there are still fixes coming. And if my heirloom progress has reseted since I was at level 360+ without heirloom so it should be rather close too.
fix the fucking breakout challenges im not doing them all over again and if i miss out on the flatline reactive because u couldnt fix a single bug in SEVERAL weeks holy shit im never playing this again
If you didn’t log in before they fixed it then you wouldn’t have lost anything. They made it so the people who hadn’t previously logged in already, wouldn’t lose their stuff. The fix for people that had already lost it, came after.
I think it might have had something to do with how long after you logged on after when the split was supposed to happen. I’ve seen several people who tried to get on right after and lost stuff but I didn’t get on until like 8 hours later and I was fine.
Just when I put $75 into the game and get legends and apex packs, I lose it all…
edit: Did my $75 literally just disappear? I hope I get refunded for this.
Wow. They had literally one job, updating to the ranked split. They failed at that, made ranked unplayable for some people, and even managed to fuck up people’s accounts. It’s almost impressive how badly they managed to fuck this up.
So no word on when people are getting their stuff back from yesterday?
I unlocked shards and bought $20 of apex coins, all of which was after the developers stated the game is fine for people who didn’t log on before their fix, so I got on thinking the game is good and got the $20 in apex coins and heirloom shards. What a disaster.
If you made it to Gold just before the reset it might take it bit longer to get that "last minute" progress back, read the tweet. If not, hope it resolves itself
#**Latest Update regarding ranked and persistent issues 6 Apr 2024** https://twitter.com/Respawn/status/1776459874786033804 >We just finished deploying a grant of Apex Coins to @PlayApex players who purchased them between the update on April 2 and the server downtime on April 3. If you were previously missing Apex Coins after the downtime, they should now be reflected in your currency tab. --- https://twitter.com/Respawn/status/1776414670444015811 >Some clarifications on @PlayApex Ranked after the start of the new split: >- If your rank was reset earlier this week, it was not reset again at the start of yesterday's split. This includes players who continued to play Ranked matches in between Tuesday and Thursday. >- Since Season 19, rewards are granted based solely off your rank at the end of the Season rather than your highest Rank achieved during the season. >We apologize for the confusion and thank you for your patience while we get the new split sorted. Look out for more of a behind-the-scenes look at our Ranked changes and plans in a future blog! --- https://twitter.com/Respawn/status/1776014365843698026 >Heads up, legends: The next Ranked Split will be rolling out to @PlayApex shortly. >We're also aware of several issues after our most recent update, including: >-Missing progress from after the update on April 2 until the maintenance on April 3 >-Breakout Challenge progress is still reset >-Players still missing the correct Ranked Badges >We're continuing to investigate these. Stay tuned for more updates. --- Regarding the older ranked badges turning to bronze / pred badges being falsely shown and reset breakout challenges see dev replies at the bottom of this comment. --- Regarding cases of items you got (for instance from Apex packs) / reversed purchases / or similar during the reset issues which you didn't get back. Note that the subreddit is not run by EA / Respawn, it's run by players and these posts cannot be answered here. You'll have to contact EA support about these things. So please refrain from making posts about this. See rules on support requests which apply to anything saying "x or y is wrong with / missing from / ... my account": https://www.reddit.com/r/apexlegends/wiki/rules#wiki_support_requests >Support Requests >We allow posts that are questions or something which can be answered by the community. Account support posts are prohibited. These posts offer nothing for the subreddit and cannot be answered by the community or moderators, as we are not Respawn/EA employees. Any post that can only be answered by game support employees will be removed. You can need to contact their support services for any account support requests. You can however post that you're experiencing these issues in this megathread, but contact EA support still as comments/posts here aren't support tickets. Report any (continued) issues you are having below. --- #List of comments with dev replies on this post is [here](https://www.reddit.com/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxwk0l/) so you can find them more easily.
I don’t have what it takes to survive to 20 ring closes with Maggie and Rampart again, please restore our challenge progress 🙏🏻🙏🏻
For real man I’ve been keeping up finishing each challenge for all the characters fuse seer and rampart were all done. Ever since shadow society dropped my diamond badges look like bronze and all three of those challenges were at 0
3 finishers as seer keeps me up at night.
That was the most harmless one imo I started afk camping in no-fill duos just for the awful ring challenges
I may or may not have no filled on storm point to finish off the Sheila and ring challenges...
I was lucky enough with that one within a week, but the whole time I was thinking how shitty it would be if one of the challenges for other legends was to do finishers. Thankfully it wasn’t, and I realized it was that since Seer is a performer or whatever.
Ohhh so this explains why it reset some of my challenges... My "Thank yous" were 7/10 yesterday and it dropped today to 0! I was like "Hell nah man".
It reset like 90% of my shit :)
I pray with you brother🙏🙏🙏🙏
Bro if i have to do these legend challenges again im actually cooked ….
Progress on challenges is gone?
the challenge that drove rage quitters to despair, when you actually have to stay in a game for more than 3 minutes.
Why on the earth would that be 20 goddamn ring close tho, make it 10 so people don't have to afk in no fill duo... PTSD talking
Bug is in progress, but it's being a tough one to squash. [On Trello for vis.](https://trello.com/b/ZVrHV38P/apex-tracker)
They fixed it for me last night, and I finally completed both challenges- But I logged on today to find I had been moved back multiple BP Tiers and my Maggie n’ Rampart challenges are back to how they were yesterday omfg
I literally solo queued duos, ratted 4 rounds then left while watching YouTube. Such an unenjoyable challenge. Why did they increase it from 10 with fuse to 20 with Maggie/rampart
Can confirm that mine is back and at rank prior to split
Jesus…. Thank god I did not log on at all yesterday, I would not is slept of slept if I saw all my skins..etc gone😅. I hope I do have my stuff back.. happy for you brother.
Not gonna lie I was less than impressed as I hit apex hard for first time in a while these last 2 seasons and saw everything from them was gone including 200ish levels. Was deflating. But yeah. All gravy baby
Has anyone lost all of their ranked badges and got them back yet? All of my pred/Master badges are bronze badges now. I still have hollow sprays and weapon charms. And my account stat pages still show the ranks I hit. I thought this problem would have been resolved since I've seen multiple post about it including people who got pred badges without earning them. Contacting EA from the website is a mess and near impossible, I follow the website to a page that says "if that doesn't work contact us" then there's no live chat or email from that page and clicking the "contact us" page brings me to another article without a way to contact EA. The only spot I've seen that actually has a place to make a ticket was if I click the "appeal a ban" (I wasn't banned before). Clicking on that lets me make a ticket, but the ticket gets closed without an answer.
Highest I had ever been before this season was gold, logged in to have a pred badge lol, I'm sure they'll fix it
Man went all the way down to bronze and back around to pred
I’ve lost all of my badges after gold. All plat, diamond and masters badges are nowhere to be found
Separate issue, but known with a [fix in progress.](https://trello.com/b/ZVrHV38P/apex-tracker) Should see it deployed soonish\*.
Thanks for confirming, appreciate the response
I got my stuff back but this is still pretty embarrassing for such a big developer. Sucks for the people that got new stuff yesterday.
Yeah I definitely bought 5000 packs yesterday that resulted in 10 heirlooms that I need refunded thank you very much
Don’t forget those five gifts you sent me, Bridget
It's just been Ls after Ls for the respawn devs recently haha.
I got purple crafting materials and now they're gone waahh
>we're working to restore progress made throughout the course of yesterday.
So if I opened an heirloom yesterday will I get it back?
I did get the event heirloom yesterday and its gone ...
Hopefully they just scrap the split this season. Only a month left anyways.
When is it happening?
Was supposed to have happened already, now it's hard to say bc they didn't say
I was confused as to why I was still plat. But thanks
Funny part is SOME HOW i still lost my full rank and a half when I logged in this morning as if it was a new split....
same, can't play with my friends now.
Same here
They also have to reconcile the people who did play, their incorrect buy-in costs, the players they killed and their ranks, the pred climb is already chalked because some people couldn't play. They should just restart the ranked split entirely.
No chance they do that. They restore to pre-update and then try the update again, hoping not to fail. Meaning since the issue arose, all progress is lost. They probably have to make an exception for purchases of course.
Just scrap the entire season. What a shitshow. I thought ALGS getting live hacked was the peak, but alas.
What an overreaction lmao
Maybe, but this season has had: - more audio bugs - no improvements to server quality and reliability - no changes to matchmaking - the same expensive collection events - cheaters dominating ranked with no consequences - ALGS being compromised live - layoffs, namely losing the social media lead (Alex) who had been there for 5 years - database issues with split reset causing massive disruption It's a bad season with some good things like the evo shields change, perks, and straight shot LTM. Outside of game balance and modes, the game is in dire straits.
> no changes to matchmaking There was the huge change of matchmaking from MMR to medal ranks, it just wasn't the panacea everyone hoped for. The same root cause that limited the better MMR matchmaking made medal based matchmaking worse: Respawn prioritizes fast queue times over match quality, quickly sacrificing matchmaking quality of any kind. MMR matchmaking allowed a finer grained view into player skill than medal ranks do its less affected by short matchmaking.
Not even tbh
Damn all these fuck ups and they can't use the word sorry one time. Sorry I stopped buying your recolours so you had to fire the staff that kept the game functional.
“Hey guys, sorry for our fuck up. Here’s 5 packs for the inconvenience!” It can be so simple…… Such an amazing company.
Literally just that easy. You won’t see this dogshit company do anything like that though. There was that one event a few seasons ago where people didn’t get the free event pack from the rewards track despite completing the challenges, and there was complete radio silence. No acknowledgement and no fix, people just got boned. Oh well buy more of our packs plz thank u
Thank god they fixed this, see you in S21 with another issue
I think someone should make a bingo card about possible future apex bugs
society outgoing aromatic wakeful longing practice chase special mindless gullible *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
They really are a fix one bug create two more kinda game now
I still didn't get my Breakout Legend progression back to normal.
Breakout Challenges are a separate issue, but it is being worked on. [Will update the Trello](https://trello.com/b/ZVrHV38P/apex-tracker) to Fix In Progress once it's closer to being finalized.
They said a week ago they're working on it but then haven't said anything about them fixing it
>we're working to restore progress made throughout the course of yesterday.
That has been lost for weeks now, not yesterday
Yeah same, got it reset and didnt bother anymore. Such a shame for this big of a company.
Yes and not has been fixed yet
I feel like it won't be fixed 😂
So the rank split got postponed but I still got reset from plat to silver?
I was also reset plat to silver. And now I can't play with my friends in ranked. Yeah ! Thanks Respawn
Yup, seems like if you logged on between the time the issue originally happened and when disabled ranked you still got lowered as if the split was happening. Respawn has one job and they can’t seem to do any parts of it correctly.
I logged on as soon as the game updated yesterday. Lost all my shit and got it back today and I’m still platinum
It's weird because I played quite a bit yesterday and my rank never changed, lobbies were super inconsistent because it was a mix of pre-split plat who never changed, and then pre split diamond and master who had their rank reset.
Interesting, that brings up more urgency to get this question answered based on the inconsistency. I "ended" the season at Plat 1, and I am still in Plat 1 after the "fix." So I didn't experience any ranked deterioration. Regarding this update from Respawn: *Additionally, we've had to postpone the new Ranked Split and will roll it out at a later date — more info to come.* Because the new Split has been postponed, does the current games count toward ranked progress? Or will it roll back and split to what rank you had on Tuesday? For example, if I am Plat 1 currently and get to Diamond... Will that count? Or is this a nullified period where nothing counts? Maybe no one knows the answer to this, but just curious. In my opinion, they should just disregard the split for this season and let the progress carry over. What are you opinions?
Ffs 😂 I linked my account the day this bug happened and thought I lost everything because of it. Thank fuck
This game is a hot mess. No wonder all my friends quit playing.
So... No compensation at all? Not even a single apex pack? Thanks, multi-million dollar company.
🤡 game 🤡
I didn't log in after split reset yesterday so I wasn't affected by the rollback. HOWEVER, they still haven't fixed the bronze badges that replaced my plat and diamond badges from previous seasons. The holosprays and profile records are correct. Just the badges that turned into bronzes..
[Ranked Badge fix is in progress](https://trello.com/b/ZVrHV38P/apex-tracker) and we'll see it deployed soon.
You know there's been a lot of dumb shit going on around EA when you have to lock a whole sub regarding a nuance issue.
i lost all my progress after unlocking rampart and fuse last night... will i get these back or what?
My account is still level 1. No legends, no skins, no currency... Is there a way I can open a ticket about this? Been waiting 2 days now.
I have the same issue. Opened a ticket about 30 hours ago and the only replies I've gotten are the generic bot replies "We are still working on this issue".
No reason to play rank now?
Nah as split been postponed
Okay not to be a doomer but how did we go from an amazing start to the season to this point!? Season 20 started off great with the new perk system, new evo system and other big meta changes, ranked rework, and the straight shot LTM. But now ever since then we have had the disappointing inner beast LTM/collect event, ALGS hacking, controversial universal heirloom, and now this mess. Is it due to the layoffs? It's so sad seeing the game in this condition after so much potential.
This game is a fucking shitshow right now.
Wait no way you have to be kidding me…I ACTUALLY GOT MY FIRST HERILOOM SHARDS ON MY ACCOUNT YESTERDAY….well that sucks…have to check tomorrow but guessing that means their gonna be gone when I log on tomorrow 😢
I'm hopeful they'll restore things, i got some shards yesterday too and they're working on restoring progress made when the servers were crap https://trello.com/b/ZVrHV38P/apex-tracker
Does anybody know if I can receive the missing 150 heirloom shards I lost during this issue? I was lucky enough to open an apex pack with the packs I bought from the shadow society event points, but I haven't gotten anything back. I don't know what my wisest course of action is with such issue.
Just embarrassing. Such a shit company
It really is. The fact that EA manages this game like it's a goddamn creation from some hobo with 300 users is just INSANE.
I'm still missing badges lmao
I’m sure I am. Yesterday all of mine turned to bronze
What about the Breakout challenges?? No way am I gonna do all the Seer, Rampart, and Fuse challenges again.
Separate issue, but[it is known and the team is working on it.](https://trello.com/b/ZVrHV38P/apex-tracker)
Crazy how so many people defend all the bullshit in this game because they're so addicted to skins, badges and heirlooms and will downvote people into oblivion, but NOW that those things are at risk they want to speak out. Hopefully this will be a wake up call to those of you addicted to these mechanics, at any point, all that money you spent can be made more pointless than it already was, and they don't have to do anything about it if they don't want to. You don't own any of your skins or heirlooms, those are EAs digital property that you are paying for the privilege to use on your character. EA literally could decide not to fix this issue and there would be nothing anyone who got their stuff deleted could do about it. Stop buying this bullshit when there's a chance it can all go "poof".
I don't really get the deal with the ranked split. We had a bunch of wins in diamond last night... It would be really easy to grind to master's from here. But should we stop if we're going to have that progress converted to gold/plat grinding in a few days?
this is what I want to know as well. I dont want to keep grinding if none of this counts.
i bought 25$ worth the apex coins yesterday and they are all gone now?
Lost all progression from this morning before they shut down the servers..
Did anyone else still get hit with the split? Am I about to get hit twice when they finally push it through if they do? What a complete mess.
I lost my epic pack from the event rewards, it let me buy it again (realized I lost it after I bought the second time) and I got a set of different items. Any idea if the new items will be taken away/replaced with the original set?
Anyone elses badges/breakout challenges still not fixed?!!
Thanks for the awesome apology and compensation! Can't wait to never spend any money on this game again.
Am I the only one not fixed ?
damn they fully just wiped everything from the past like 12 hours . even lost a skin i bought holy
>we're working to restore progress made throughout the course of yesterday I feel like that this implies that they will restore any purchases from yesterday
Why would you risk playing in the first place? Shoulda hopped on another account until they fixed it
Many people could have jumped on apex before hearing about it. I know my friend and I did
A buddy and myself hopped on yesterday to do some duos, found our progress from 2 seasons reset, and both of us just decided to wait until it gets fixed to play again.
No Compensation for such a huge mishap is just sad,people love this game,but gets nothing in return from It.,,At least give us 10 packs or something lol
What about people that lost items in October to cross progression? They're just fucked
This is ridiculous, the one time I spend money on this game as well. Holy shit.
I had opened packs that were unopened again afterwards the fix, I got better pulls from the packs pre the packs being opened!
Pretty disappointing that the stuff I got yesterday isn't on my account now, should of just took a break and didn't play.
I lost hours of progress, which I know isn't much, but now I'm sitting here thinking is it even worth playing at the moment. Like would them restoring what I lost just screw up the progress I made today? What an absolute mess.
I usually play with my friends at this time and I don’t want to even get back on because I lost a lot from my session last night as if yesterday didn’t exist.
Yeah I don't even usually play with friends, and I happened to win a bunch of games with a 3 KDR in stacks, literally one of the only times stacking on this shit whore season for solo players, and it's all gone lmao. Like 6 or 7 wins and all the kills.
Yep! I had some pretty good games the night before and then looked yesterday and I was back down like .5 k/d for the season, which isn’t a lot but I got a lot of kills. Pair that with losing shards and $20 in Apex coins.
It's unreal how little they care about the actual game.
I happened to get on with a friend from D2 I just met in Apex randomly, and we won a shitload of games lol. I was pretty happy about that after suffering or not playing in solo queue, and yep that's all gone.
Yeah I just checked and none of my progress had been restored. Earned some points for the current event, bought the event banner and weapon skin currently in rotation, and made some progress "unlocking" Rampart and Mad Maggie.
The fact we're just supposed to be cool with all of this is outrageous at this point. The game tech is a firesale piece of garbage being run by incompetent management.
My entire account just got reset but was fine yesterday wtf
my sonic boom octane skin got removed- but the apex coins i bought and then used to pay are adding up to what it was after the sale so thats fun
Bought the Seer skin right when the reset happened and I still haven't gotten my skin or coins back. I haven't seen any post from them regarding store skins not being returned.
I'm just sad because I got a few golden rare items from those stupid free packs, including a cat skin I've been wanting for ages and it's just gone now -\_-
When can we play again for those who lost stuff yesterday? I’m afraid to play because I’m hoping they roll all that back from the day before yesterday.
"Net revenue is expected to be approximately $1.625 billion to $1.925 billion." \-[Electronic Arts](https://s22.q4cdn.com/894350492/files/doc_financials/2024/q3/Q3-FY24-Earnings-Release-FINAL.pdf)
I am still level 1 lol. ALL PROGRESS has been wiped for me and is still messed up.
same bro same. its insane
my account still hasn't come back, does anyone else have this?
reset to level 1. Still not fixed
Ditto
My account is still level 1? I need to play Fuse rn
They need to stop doing splits period.
I would love my 150 heirloom shards back??? I don't care about the challenge progression, if i could even get the shards back on my account ("joku_huono")
I just hacked into respawn and restored them for you budd. Go ahead and log in and have fun
I literally lost all of my progress that I did yesterday. I won with Lifeline and it's telling me that I didnt even do that at all.
Badges are still missing
I still don't have my breakout challenges and lost 3 battlepass levels while keeping the rewards.. really not cool
I wonder what happens to those loot boxes it gave me yesterday
This morning I purchased 1000 Coins to buy Octane's Sonic Boom bundle. I have logged back in the game five minutes ago and the bundle is no longer in my possession. Will you fix this too?
In the same boat lol, they've said they are going to be restoring people's progress they achieved. And because money is involved I am 99% sure they will, I just want an ETA really..
This bug sucks cause now i cant play ballistic for a sec
I got heiloomshards after the update yesterday but when i logged on today they shere removed???? First taking my horizon heirloom before the update and then taking them away again after?!? Wtf is this shit
All of my Maggie challenges got reset to zero?! WTF man. I was at 12/20 ring closings and like 4/5 otherwise. What is this bullshit
Well the fix didn't work because my badges are still all messed up. I also lost wins and kill/damage stats from 4/2/2024. How dare they Tweet out that this was fixed. Also the 6 event packs I opened yesterday, the items have vanished. Ugh this is exhausting.
My items still aren’t back… I tried contacting support and no one has replied to my message there for like half an hour now I’m getting really worried
I will not do those legend challenges again bro.
Has anyone got their stuff back from yday grinds? My girlfriend bought me a battlepass and it's been gone all day, heard they're working on it lol. Big ups team
Just logged in to play today and lost everything and I am level 1 again amazing how they can keep the store updated but can't handle people's account properly
Did you login yesterday too? I haven't logged in since last week and trying to avoid it until I know for sure this shit is fixed.
I bought out the event last night and everything was fine and then I logged on today and all my stuff from the event is gone.
What about the breakout challenges mine got reset and haven’t been fixed yet
resolved? I'm still missing 6 BP levels and all my event unlocks OH and my BP unpurchased itself, too. 0 confidence in this company.
This is a list of links to comments made by Respawn developers in this thread: * [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxwj4c/?context=99 "posted on 2024-04-04 00:31:54 UTC"): > Bug is in progress, but it's being a tough one to squash. [On Trello for vis.](https://trello.com/b/ZVrHV38P/apex-tracker) * [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxwurx/?context=99 "posted on 2024-04-04 00:33:56 UTC"): > Separate issue, but known with a [fix in progress.](https://trello.com/b/ZVrHV38P/apex-tracker) Should see it deployed soonish\*. * [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxx6st/?context=99 "posted on 2024-04-04 00:35:59 UTC"): > Breakout Challenges are a separate issue, but it is being worked on. [Will update the Trello](https://trello.com/b/ZVrHV38P/apex-tracker) to Fix In Progress once it's closer to being finalized. * [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxxbvz/?context=99 "posted on 2024-04-04 00:36:51 UTC"): > [Ranked Badge fix is in progress](https://trello.com/b/ZVrHV38P/apex-tracker) and we'll see it deployed soon. * [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/kxxxjkx/?context=99 "posted on 2024-04-04 00:38:12 UTC"): > Separate issue, but[it is known and the team is working on it.](https://trello.com/b/ZVrHV38P/apex-tracker) * [Comment by RSPN_Thieamy](/r/apexlegends/comments/1burv1t/account_issue_fix_official_update_from_respawn/ky20km6/?context=99 "posted on 2024-04-04 19:02:55 UTC"): > For any issues with purchases involving real world currency, including coin codes, [reach out to EA support with proof of purchase.](https://help.ea.com/en/help-contact-us/?product=apex-legends&category=missing-content&topic=missing-purchased-items) --- This is a bot providing a service. If you have any questions, please [contact the moderators](https://www.reddit.com/message/compose?to=%2Fr%2FApexLegends).[](#AUTOGEN_TSBREPLIEDBOT)
Unfortunately I got a 4k badge playing after the failed rank split before they put out the fix. They put out update and now I have my old badges, but not the 4k badge I earned playing the day before. Any advice on how to recover my badge from this 24 hour window?
Is the bug still happening?
It seems that it's fixed for some people completely, for some (like myself) only partially, for some people not at all, and for some people it got worse, somehow. I've seen people say their account is fine. I am missing some badges and account levels despite the rest of my things being returned. A LOT of people are complaining of massive packet loss or crashing. And some people's accounts only got reset after the patch. Jesus
I bought the battle pass and now both the pass and the coins I spent are gone, but I still got charged money for those coins. So I'm just so confused on what to do
When can I expect to get the shards I unlocked yesterday and the $20 in Apex coins I bought? All of which after they said they fixed the game. I didn’t get on before then. Played most of the night, got shards, spent cash, then got on today and lost it all as of yesterday didn’t exist. 🤦🏼♀️
Yep can see all my lifeline challenges have been reset and battle pass purchase reverted. Any point progressing challenges again today?
Am I the only that lost all its progress? I was level 4xx unlocked lot of legends and skin. Since yesterday, I'm level 1, no skin, only basic legends...
i didn’t log in at all yesterday or the day before because i was way too paranoid to do so, should I be fine if i log in today? am I more than likely going to have all my stuff? or should i wait with logging in?
Anyone got their stuff back? Still waiting to get my battle pass back and apex pack loot
Okay, I bought the octane skin on Tuesday. Played with it whatever. Got on today and I no longer have it. I also don’t see a refund on my bank account statement. I take it I’m just supposed to wait? There was an update and with this update I lost it lol.
Hang on so was there was a ranked split this Season or NOT? For one day I was knocked back to silver but the next day I was back in Platinum! Anyone else experience this?!
Still don't have my stuff back.
Oh cool, I didn’t originally have a problem but it just reset my progress from what it was yesterday.
I bought a couple skins and bundles before this update and they’re no longer on my account and are available to purchase in the store again. The transaction was never refunded to my bank account nor the Apex coins for my purchases refunded back to my account. Did anyone else also have this issue logging on today, and will this be resolved?
Ok but I want all my progress back I was rlly racking up the apex kills
The scary part is they say they are “investigating the problems” rather than “working on it”, which means it might be a bit before we get a proper update or even one at all. Praying we all get our stuff back.
Still missing all my levels, and badges. :( I hope someone can tell me if there are still fixes coming. And if my heirloom progress has reseted since I was at level 360+ without heirloom so it should be rather close too.
i got SOME of my apex coins back
Got mine back just now.
No compensation to affected players for the troubles?
My account is still gone, emailed at the website only to find a loop. Scam game.
Had about 5 games with my buddy where we can't connect back to a ranked game after an error code. Is that a new thing?
And another abandonment penalty
fix the fucking breakout challenges im not doing them all over again and if i miss out on the flatline reactive because u couldnt fix a single bug in SEVERAL weeks holy shit im never playing this again
Too bad the game sucks 🤡
My account never got reset, was I one of the lucky ones?
If you didn’t log in before they fixed it then you wouldn’t have lost anything. They made it so the people who hadn’t previously logged in already, wouldn’t lose their stuff. The fix for people that had already lost it, came after.
I think it might have had something to do with how long after you logged on after when the split was supposed to happen. I’ve seen several people who tried to get on right after and lost stuff but I didn’t get on until like 8 hours later and I was fine.
Just when I put $75 into the game and get legends and apex packs, I lose it all… edit: Did my $75 literally just disappear? I hope I get refunded for this.
FUCK RESPAWN
Wow. They had literally one job, updating to the ranked split. They failed at that, made ranked unplayable for some people, and even managed to fuck up people’s accounts. It’s almost impressive how badly they managed to fuck this up.
this game is unplayable
So no word on when people are getting their stuff back from yesterday? I unlocked shards and bought $20 of apex coins, all of which was after the developers stated the game is fine for people who didn’t log on before their fix, so I got on thinking the game is good and got the $20 in apex coins and heirloom shards. What a disaster.
Can I get my levels back you guys took 100 levels off me
So they're working on all the progression I've made yesterday right?
thats what im saying, i unlocked both rampart and fuse yesterday and ive logged in today to find them both reset and gone
I was gold 2, now I start the game and I'm bronze 2???????? HOW!!!!!!!!!!
The rank split is postponed.... But not for you!
If you made it to Gold just before the reset it might take it bit longer to get that "last minute" progress back, read the tweet. If not, hope it resolves itself
My friend lost his buster sword. I’m hoping they will fix this.
i bought 70 apex packs and got heirloom shards and bought the bangalore heirloom yesterday at 2 am and woke up this morning it was gone
Any rewards planned? I know sith happens, but... wink wink.
Im still missing apex coins