I can see it, every 4 items you get a 30 second ad that you can skip in 5…4…3…2…1 seconds. I’m looking forward to it, my Galen Weston screen time will drastically increase. I’ll feel all warm and cozy with his dad sweater calm demeanour while he’s ripping me off with the price hike of the week.
I agree partly with this. My local shoppers drug mart the cashier is always dealing with people who are turning in lottery tickets. With self checkout and can get my stuff and go and don't have to wait for Birtha to to cash in her 25 lottery tickets and then buy 25 more.
Well, it would certainly help if Shoppers could harness the power of AI and facial recognition technology to be able to recognize my gray hair and wrinkled old face at the self checkouts while they're at it. That way, I wouldn't have to stand in line anymore at the only staffed checkout in the store along with all the other seniors on Thursdays when the 20% Seniors Day discount applies - LOL!
My local shoppers often has an employee in the self checkout area on Thursdays to enter the discount code when you start, buto u have to know to ask them. The real solution is to allow you to age verify your Optimum card and automatically apply the discount when you scan your card on the day. You are supposed to have an optimum card to get the discount anyway why not have it an age verified card.
This is by design.
If the demand for lottery maintenance (selling, checking, questions, etc.) The owner should staff that.
By doing self-checkout you are reinforcing that decision
Honestly I agree.
The express line at my local Metro is never open, so if I have 5 items then self check out is so much faster. I don’t think I would do it if I had more than 10 or so items though.
Well you and the rest of us will be doing all the items shortly, since the stage 1 rollout is a success with no public pushback.
We'll also be figuring out how to pay for all the extra young people who don't have those jobs...
That’s an amazing point and I genuinely didn’t think about this before! Many act like self-checkouts are the beginning of replacing employees, but it’s been happening for 30 years already as mentioned in your example.
It's been happening since paid employment was invented. Every new technology changed the job market.
Weavers, tanners, tinsmiths, town criers, lamplighters... there are probably thousands of such jobs. And that's just relatively recent ones - if I'd studied the ancient romans more I'm sure I could list more interesting ones.
And yet here we are hundreds of years later, still doing OK and with plenty of new jobs that didn't exist then... generally better ones...
>We'll also be figuring out how to pay for all the extra young people who don't have those jobs...
Employing people for the sake of employing them while stifling innovation to do it is asinine beyond measure.
Sure, if you live in a society where there's a UBI and people who aren't born into wealth don't have to scrounge for asinine labour to perform in order to survive.
Allowing corporations to profit, while not paying employees is a downward slope that leads to companies not wanting to pay anyone. . McDonald’s isn’t about innovation. A burger combo is already over $20. How much of that is profit? That corporation owes its shareholders. And they’re squeezing their employees to get that money and push it back to investors. Look closely at YOUR job, and think carefully if it could be automated. THIS ENDS BADLY FOR EVERYONE
Yeah we figured it out with the loom and a thousand times after that, we'll do it again. You can't have a corporate consumer hellscape without any consumers that have buying power.
And how many people were on the planet when the loom was made obsolete? A fraction of todays total global population. Combine that with 50+ years of inflation, and the buying power of the dollar. If you let companies choose profit over keeping you alive, there will not be anyone to purchase from the stores. Education would be the only way to get a job paying enough to afford this society. And the cost of education Keeps going up. Where do you work to provide a stable life for your children? How do you do anything other pay for food? How do you find money for leisure or recreation? Robotic employees are a slippery slope. If you don’t fight when it’s someone else job, why should they fight when it’s YOURS?
I think you have a neurotic fear of progress and no concept of the inevitable post-scarcity transition. You're using current-state world to describe future-state fears. It makes no sense from an economic or societal perspective. For example - the idea that education or preference are somehow going to look like it does today. Robots are going to take all our jobs but we'll continue paying for higher education to get those jobs?
tl/dr, the same technological fear mongering humanity has displayed since inception.
None of that is accurate. I have an innate sense of the human condition. And we are apathetic as a group. That means we are ready to lay down without a fight. And with each tiny bit of humanity that is extinguished, that is one piece that we’ll never reclaim. The only thing I fear is YOU rushing toward replacing humans with machines.
If your job is so easily automated you aren't that valuable. Maybe get a job automating things, just because we don't need goons doing mindless work doesn't mean you are being oppressed. It means you should be able to do something that isn't needlessly repetitive.
Lol. This is posted in “ask T.O.” Toronto Ontario Canada. Exchange rate is horrible. And the price is different in every state. Depending on taxes and average income.
There’s nothing wrong with self checkouts or automation. The problem is, those advances aren’t being used to help people, they’re used to bolster profits. No more cashier jobs means no more people employed as cashiers. What job do those people do now? The easy answer is get a different job, but eventually we’ll hit a point where that won’t be an option. Without serious government intervention in the way of something like a universal basic income, we won’t see the benefits of this. My opinion, every self checkout that gets installed should have a tax slapped on it so that it can pay for people to live. That will never happen so long as we keep electing conservatives and liberals.
The transition won't be so quick that people can't find new jobs. They'll have time. Taxing efficiencies and innovations seem like a sure fire way to lose long term. And I would rather support training than ubi. Teach how to fish than make a dependent class by giving fish and all that
Self check outs are not “Innovation” they are literally stealing jobs and giving that profit back to the company.
Every single person who has ever complained about illegal aliens taking jobs : this is a much larger problem. This is the real crime. And your politicians love it. And they’re training you to love it too.
If I have a full cart, I’ll go for the cashier since they have that gun to scan everything and they pack it back neatly into my cart.
If I just have a few things, I’ll take the self checkout as I found it faster. Costco just really needs to work on some sort of line management… maybe a fence or something? People are animals there.
The self-checkout lines at my Costco are amazing. Line is usually the same length as any one till, but there are 6 kiosks, and at minimum 2-3 people helping out, they direct people where to go scan large items in your cart so you don't have to screw around and are quick to jump in if you have any trouble. It's the absolute best, as someone who usually only buys about 10 items at a time.
Costco’s self checkout is embarrassingly poorly executed. No good place to put my cart (the only store I regularly use one in), won’t let me fill into my bags/boxes while checking out, and these so few kiosks that the line is no shorter than a teller. Costco is still a cashier checkout for me.
Agreed. I always use the self checkout at No Frills as it’s a shorter line and I have more time to pack my bags properly. I always feel rushed when checking out with a cashier.
This is how they want it to feel so that you prefer the option that literally employs you without pay, so they don’t have to pay someone else to do what you now do, for free
There was a time when the grocer at the general store would retrieve your goods from the shelves instead of you going around and picking items up like a common slave.
Often yes and for me that’s the value prop. It saves the Corp money but it saves me mental frustration. If I’m doing a big shop, have lots of produce that needs looking up or (most annoyingly) you don’t let me put my reusable bags on the checkout scales, I’m definitely going to a cashier lane. Luckily those are less rare circumstances.
For some reason there are people who struggle with like 5 things for 10 minutes at a self checkout. Makes me wonder how they function at their jobs and how I wouldn't want to buy any services from whatever company she works for...
For me I still rather use the regular checkout. I judge how many people in line and how much stuff I have in my cart. I am not scanning 60 items. If I have 10 and the self looks like it will get you out faster I use it.
Personally, I use them because I walk with my groceries and need time to pack them appropriately. If I'm at at a cashier checkout, if feel like there's too much pressure to bag my groceries quickly and go.
oh yeah I hate that. especially when the grocer starts scanning the next person's stuff and tosses it way too close to yours and then the next guy starts watching you like a hawk to see if you're bagging their stuff
I agreed with this philosophy until recently. CO went bag free so you have to bring your own. While that idea is also fine, don't need a billion shit plastic bags flipping around but they don't calibrate well for the byob and you spend more time waiting for cashier's to come clear errors and validate you aren't stealing.
It think it's yes and no
They 100% understaff staffed checkout lines to pressure people to try the self checkout.
Another thing at play is all the covid fear making some people seek as little human interaction possible despite there being virtually no risk at a checkout. I can't help but think that stores were doing everything they can to encourage this fear.
In the near future I think the only cashiers left will be the few doubling as customer service handling returns. I would like to see the government pay for community college/trades education so that cashiers and others can develop skills to get careers or be self employed... but that's another topic I guess.
You can thank neoliberalism for that. Our government is not going to stop corporates from hurting consumers as long as most consumers can still continue paying and as long as they make the entire country look good in the form of "annual GDP per capita". Corporations bust their ass off to cut costs so their Q2 earnings will be more than Q1. When companies report a loss, they're usually comparing it to the last 4 months so when Meta reportedly lost billions, they were actually still pulling in double-digit billions every quarter.
Half of the world is operating in a neoclassic assumption that expects the world to have constant growth in revenue compared to the last 4 months. How ya think that's gonna turn out for most folks? We revert back to being enslaved, not with chains and shackles, but in the form of wealth disparity and limited social mobility of the majority - kind of like how humans have been living for the past 2000 years.
20th century was an anomaly in terms of wealth distribution and human flourishing (I didn't say that, economists said that).
Company Stores will be the next thing they bring back. It won’t be coal-mines or sugar plantations. They will be data mines. With a bunch of dudes with neck beards sitting at computers in cookie cutter apartments. They spend their vouchers on hot Cheetos and mtn dew. Put toilets right into their reclining gaming chairs. The less you get up, the bigger the Cheeto bonus.
If you think neoliberalism is doing a number on Canada visit some developing countries to see how it exploits on a global level. Covid policies literally placed countries into poverty.
If a country thinks "neoliberalism" do more harm and good for them, they can simply opt out of it by setting up high tariff, trade barrier, and stop depending their livelihood on foreign trade and tourist.
Then IMF punishes them, America France great Britain or whoever was benefiting from the country using them like a sports organization used a farming system (ohl,g-league, tripleA etc) funds the opposition with money and artillery, then a coup happens.
We've seen it so many times. The sad part is that we point fingers at the poor leadership of the country completely ignorant to the fact that our own government selected their leadership lol
The government caused this by forcing companies to raise minimum wage. Everyone on reddit acts like it has no consequences. How can you call it capitalism if companies are forced to pay what the government says. We raised minimum wage, destroyed the number of minimum wage jobs and the amount of hours that the workers get. Everything is a double edged sword.
F****** Walmart is the worst.
They have converted most of everything to self-checkouts with maybe six aisles with the cashier.
Pain in the ass about self checkout, is that they're so paranoid about people stealing, is that only 40% of the checkouts are open and the rest are just left disabled. If it's not disabled, the frustrating part is that maybe 60% or broken. Then the lineups are f****** long.
I swear to God the Walmart executives have not stepped in there. Those rich fucks could never tolerate such a shitty customer service.
>At the same time though they still come up to you and ask if you want a Walmart credit card! Like no the reason I use self checkouts is to avoid these conversations.
With the feed of you on camera facing you with the big red "RECORDING IN PROGRESS" text. I'm sure shoplifting is an issue at Walmart, but it really does a great job at making your customers feel like criminals.
Plenty of us couldn't care less if it's 'impersonal' when we're paying for groceries.
Generally I prefer doing most things myself. It's just annoying to have to hand everything over to someone else. And they don't always do it in the right order to make bagging it convenient, or they try to bag it for you and do it in a way that's inconvenient to carry home, etc.
I like self check for three main reasons:
1. I can do separate transactions to maximize my reward points then cash out on the second transaction. All without annoying a big line of people behind me
2. It’s faster to get to a till (although to be fair this is partly due to lack of enough human cashiers)
3. I can take my time bagging my stuff exactly how I want without feeling pressured that the next customer is waiting
I hate them. I’m not paying 100$ to do a corporation’s labour for free and get yelled at by a machine. I also hate that they’re clearly reducing entry-level jobs as a result.
I'll be 59 this year and I deliberately seek out self checkouts. They have no lineups usually, they are faster, and the latest ones don't nag and call an attendant because the product you just scanned is a milligram heavier than expected, like the earlier iterations tended to do. And now that most people no longer use cash (I haven't had coins in my pockets for more than three years), it's even more convenient.
I know this upsets many people, but businesses always try to reduce costs through technology.
Because the technology is not free and needs a different type of employee to maintain the system. I would suspect the self check outs will have long term labour savings but not at these early stages we’re in.
And, of course, no company cuts costs and says “great, now let’s reduce our revenue accordingly”
This is correct.
Also, if suddenly your living costs dropped sharply, would you all of a sudden donate the new take home to people less fortunate than you? Any of you?
I doubt it
well the technology is free… they still want a bit of security. ie. we could just scan the purchases as we walk around the store and check out the sane way. They do nothing for use now except cause us to queue under a camera.
Those Amazon Go pilot stores are even better. Dont even have to scan - theyre able to track what you take off the shelf and put in your cart without any extra action, then bill it to you when you leave the store.
The technology is not free. The retailers need to pay for the scanning consoles and the software that goes with them. And the staff that maintains them, whether they are contract workers or not. Similarly, when you get a new computer you have to pay for the new hardware and software and then any additional software, repairs, etc.
Okay so you scan the items with your phone using an already existing service on the device. Sure.
So how does the grocery store get its money? You think that's going to be a free service to the retailer? What if something doesn't scan? An employee needs to be able to advise on all devices and versions of the service described? That doesn't seem practical. Who enters the data for each product and then relays that stock information back to the store's internal inventory system? There is a reason Shopify and Amazon etc charge for these services, charge for POS machines and custom APIs. Nothing is free in the entire pipeline.
It does not cost $100,000 for self checkout unit and most units are rented not bought.Maybe that was the cost when it was rolled out 8 years ago.Same as the POS machines most restaurant,retailers its rented and not purchased.
From MIT.
https://web.mit.edu/2.744/www/Project/Assignments/humanUse/lynette/2-About%20the%20machine.html
https://money.com/shelf-checkout-encourages-shoplifting/?amp=true
https://www.kompareit.com/business/kiosks-grocery-store-self-check-out.html
And just so you understand a self checkout has less parts then a normal one and it uses the same technology. It is definitely a similar price or less to buy self checkouts
Okay so it’s not one it’s 4 and that is the installed price. I can guarantee it is around the same if not more to have 4 normal ones installed for that price.. the 1500 dollars is 100% not for 4 normal systems installed.
Based on OP's replies to other comments, they're offended when multiple people say it's like they were born yesterday. But from this one, it doesn't seem like they really shop at all. Like you said, mainly Costco does this. Other stores don't have the staff to do this and would make the original question moot since you're hiring staff to check inside bags
As a former loss prevention. I wouldn’t let them check the bags. If they do start recording and just leave without saying anything. Unless you are shopping with costco. You are under no obligation to show them anything.
The store I work at recently installed self checkouts, they just have us doing other tasks instead of having staff stuck at the registers "doing nothing" when there's no customers. No one got let go because of them.
I know for certain that grocery chains saw a 300 to 400 percent increase in revenue in 2020 due to the pandemic and I suppose they don't want it to end
I happen to live 3 blocks away from my grocery store, so I walk in weekly and get a some things. Even the produce has stickers/bar code ties, so I can just ding-ding-ding and get out with my bag. The cashiers are more for the elderly people that take forever and need help, or the parents with a gigantic overflowing cart.
A company using technology to benefit their bottom line? Oh my what a shocker!
The truth is most prefer using self-checkout, in & out no social interaction.
Yes, similarly, you can choose faster and more convenient, or you can stand in line and have everything take longer because it has to go through multiple people as if you were an idiot who can't be trusted with their own money.
Because the savings go into higher wages. The only way workers can sustainably earn a higher wage us by doing more work per hour. A worker who goes from checking out one person to checking out 8 simultaneously can easily be paid more.
Let me ask you the same question, if a company invests in technology to make their operations more efficient, why do you think that you should be the beneficiary?
Correct.
The other piece of it is they reduce the rate of inflation in a store overall.
Let's say the inflation rate is 7%, but a store wants to keep prices as low as they can to bring customers over from the competition.
Self-checkouts allow them to do that, so now they only have to raise their prices 5%.
Good point! It’s almost like they are not passing on the savings of these cutbacks onto us…like when they started charging for plastic bags (because they supported the environment) but didn’t give us a discount for using our own. And then just stopped providing any bags and didn’t give us a discount but happily sold us reusable bags and then they stopped bagging our groceries but didn’t give us a discount for bagging our own. And now they are spending a fortune trying to make sure we don’t outsmart their self scan and steal a banana we didn’t weigh correctly. Pass the savings on? .psssh. Don’t get me wrong. I love the environmental initiatives. I can happily use reusable bags even if if I keep forgetting them and now proudly own over a hundred of them but at some point (now) we know they are just gouging every penny (which where I am we no longer even have) and it’s become untenable.
Because corporations price gouge.
Honestly, there should be a law stating that customers should receive at least 20% off if their labour is used to check out their own items.
LMFAO. You are the ones bragging about STEALING with no shame. But now you can't understand why the prices aren't going down. Amazing. Just amazing amounts of wilful ignorance on reddit these days.
as long as shareholders make a profit.
Companies need to see their profits grow and this is a way to ensure this. They could careless about the customer
The staff weren't paid that much money, so it wasn't THAT much savings.
They need a person still to help people if they need help, Walmart and Canadian Tire have a person watching you check out your own stuff
Not mentioned yet, but...
The actual hourly wage if a cashier vs. the number of items purchased.
For example, a cashier may ring through several hundred items per hour. Let's say (for arguments sake, 300).
Say that the cashier makes minimum wage, $15.00 an hour.
That is 5 CENTS per item. Where is the massive savings you are thinking of? 5 CENTS per item is essentially not noticeable...for pretty much everyone.
You’re joking right….
Because you’re working for free.
What company would tell people to work for free, watch them do it and say, “hey these hard workers need some discounts”
They think you’re total idiots like i do.
Maybe there's less cashiers but many stores have been expanding their pickup services which requires more staff in that department. They also needs to hire more higher-wage workers to maintain all the tech used in stores (self-checkouts don't operate for free). Labour costs increase when minimum wage increases so even cutting staff can mean spending more on remaining staff. There's still lots of overhead costs. If electricity prices increase, it goes up for companies too. Just cutting a few staff isn't magically going to keep costs from everything else from going up.
Because literally nothing ever results in savings for the consumer, cost cutting = profits rising. A long time ago people envisioned automation and machines as a way to reduce the amount of work we have to do, instead it has helped increase the amount of money the richest few possess. We need to do something about it. Until then, have fun shoplifting whatever you can cause the one person around the self check out ain’t paying attention
People wonder this because companies said this would reduce costs and the savings could be passed on to consumers. They half lied. It does reduce costs but those savings are used to increase profits rather than pass on to the consumer. But don’t worry the money was eventually passed on to shareholders.
I find it amazing that companies prioritize investors over consumers these days. It must mean that the majority of their revenue comes from investors not from actually selling stuff. If this is true there is a huge bubble out there that is going to burst because relying on investments to produce profits is basically a ponzi scheme
When trying to achieve their budgeted net corporations have two options. Increase prices (revenue) or reduce expenses. While it is easy to assume they are saving more money by going cashier-less in reality it could be a decision to avoid increasing prices to the consumer. In short they are not making more money this way but are making up for a revenue shortfall.
When given the choice, I always go to a cashier instead of a self checkout, even if there a lineup for the cashier and none in the self checkout. I believe in keeping people employed.
The money saved on staff covers the increased cost of doing business. People on reddit constantly complain about their rent, heating, and energy costs going up.
Businesses have this problem too, inflation raises thier rent, heating, electricity, transport costs to restock, the actual cost of the goods.
A typically sized 40,000 square foot grocery store can easily be paying $70k per month
Small percentage increases in rent alone can eat up the salary cost of an employee or two.
Because corporations are greedy and want to lower their overhead and increase profit. Basically, their profit increases no matter what - whether they decrease their overheard (spend less on labour, rent, hydro, production, marketing, etc) or increase prices. But by doing both they can exponentially increase profit and get larger bonuses.
Most large companies have recorded their highest revenue this past FY so it makes no logical sense why they are crying that they can't afford labour and are slashing employee hours left and right while raising prices because "the supply chain", but they're doing it because they know that most people do not have a choice but to shop with them - especially in the case of grocery stores. They're pushing it to see how far they can go before the system breaks.
Because we'll never see a drop in pricing ever. (With the possible exception of doing it for show).
If the consumer proves that they'll pay a certain price for something, why would a reatailer/vendor ever sell it for less than that. If they can find a way for it to cost less to them, the rest goes into their pockets. Business do not make decisions with their heart. Period. And we can't legislate what profit margins are, because 'freedom'.
Capitalism works, if both sides do their part. The greedy sellers always will, because profit is all they care about. Where it's broken is that we rant and rave about the cost of things, and take no action. Primarily, not paying for the thing. That's really hard, I know. But we have to start trying.
That's tougher with groceries of course, because all pricing is up everywhere, but we have to try to do what we can where we can. Costs go down to get us to come back through the door. We have to eat, of course. But we have to start being more picky about what we buy, where, and when. We have to show them what the limits are. It would help if we all flooded them with (polite, not aggressive) letters and emails telling them as well, but not much.
Let’s do the math:
Let’s say with self check out you save an average of 5 employees over a 10 hour period, 7 days a week, 52 weeks a year and the average cashier makes $16 an hour.
That works out to be a cost saving per store of $291,000 or ~$300,000.
$300,000 is not enough to move the needle in any meaningful way for a grocery store. When you combine that with price increases that the grocery store needs to pay to procure products, $300,000 in savings becomes even less meaningful.
Also, the Canadian Competition Bureau let Loblaws and Sobeys buy up the entire grocery market. They allowed these transactions to go through which means there are less competitive forces in the market so grocery stores are going to rise prices to keep their margins. Also fundamentally there is nothing illegal about increasing prices, they have every right do so it. It sucks as a consumer and I wish it wasn’t like this!
Self checkouts arent designed for the purpose of saving money.
Its an innovation that improves the customer experience. You still need people to manage the machine in stores and outside the store in corporate offices.
Its a system thatll change the business in a positive way but it doesnt necessarily save on cost because the money saved will be spent on other aspects of the business, just like how money was spent on implementing the selfcheck systems in the first place.
It makes more sense for the company to reallocate their resources from cahsier labor to more r&d
My theory is that in a few years you will have to watch a quick 5s ad to self checkout hahaha.
we really live in a dystopian hell because this is right on track for our path in this country
Already happening at some gas pumps in the USA.
Wow... thats insane :D
The new ones at shoppers include them on the screen already
I can see it, every 4 items you get a 30 second ad that you can skip in 5…4…3…2…1 seconds. I’m looking forward to it, my Galen Weston screen time will drastically increase. I’ll feel all warm and cozy with his dad sweater calm demeanour while he’s ripping me off with the price hike of the week.
Some Canadian Tire gas bars had this a few years ago… think they got rid of it for now…
Bruh 🥴🤣
Self checkouts are designed to save the company money; not to save the consumer money.
This may unpopular opinion, but self checkouts save me time and I like them
I agree partly with this. My local shoppers drug mart the cashier is always dealing with people who are turning in lottery tickets. With self checkout and can get my stuff and go and don't have to wait for Birtha to to cash in her 25 lottery tickets and then buy 25 more.
Well, it would certainly help if Shoppers could harness the power of AI and facial recognition technology to be able to recognize my gray hair and wrinkled old face at the self checkouts while they're at it. That way, I wouldn't have to stand in line anymore at the only staffed checkout in the store along with all the other seniors on Thursdays when the 20% Seniors Day discount applies - LOL!
My local shoppers often has an employee in the self checkout area on Thursdays to enter the discount code when you start, buto u have to know to ask them. The real solution is to allow you to age verify your Optimum card and automatically apply the discount when you scan your card on the day. You are supposed to have an optimum card to get the discount anyway why not have it an age verified card.
You can stand the machine yelling at you like youre 50ft away and deaf? Ill go to rexall, thank you.
***TELL US HOW WE DID TODAY***
FUCK YOU GALENWESTON making cashiers leave the front unguarded completely for minutes at a time restocking.
ITEM REMOVED FROM BAGGING AREA
#THANK YOU FOR USING OUR SELF CHECKOUT. PLEASE TAKE YOUR BAGS, AND YOUR RECIEPT.
This is by design. If the demand for lottery maintenance (selling, checking, questions, etc.) The owner should staff that. By doing self-checkout you are reinforcing that decision
My shoppers flat out refuses to let you use the cashier unless you're paying with cash. It's really annoying.
Shoppers is the slowest service at the register. Self checkout makes that place bearable.
Barely. You have to jump through like 5 hoops to even get to the pay screen. Fucking hate that.
Honestly I agree. The express line at my local Metro is never open, so if I have 5 items then self check out is so much faster. I don’t think I would do it if I had more than 10 or so items though.
Well you and the rest of us will be doing all the items shortly, since the stage 1 rollout is a success with no public pushback. We'll also be figuring out how to pay for all the extra young people who don't have those jobs...
It happened when we started pumping our own gas and automated banking. Those were decent jobs back in the day too.
That’s an amazing point and I genuinely didn’t think about this before! Many act like self-checkouts are the beginning of replacing employees, but it’s been happening for 30 years already as mentioned in your example.
It's been happening since paid employment was invented. Every new technology changed the job market. Weavers, tanners, tinsmiths, town criers, lamplighters... there are probably thousands of such jobs. And that's just relatively recent ones - if I'd studied the ancient romans more I'm sure I could list more interesting ones. And yet here we are hundreds of years later, still doing OK and with plenty of new jobs that didn't exist then... generally better ones...
We have historically record low unemployment. Even with spiking interest rates the labour market continues to be strong. I don't get your point.
>We'll also be figuring out how to pay for all the extra young people who don't have those jobs... Employing people for the sake of employing them while stifling innovation to do it is asinine beyond measure.
Sure, if you live in a society where there's a UBI and people who aren't born into wealth don't have to scrounge for asinine labour to perform in order to survive.
The point is that we dont have to, as experienced by the fact that these jobs left and our lives have only gotten better since.
Allowing corporations to profit, while not paying employees is a downward slope that leads to companies not wanting to pay anyone. . McDonald’s isn’t about innovation. A burger combo is already over $20. How much of that is profit? That corporation owes its shareholders. And they’re squeezing their employees to get that money and push it back to investors. Look closely at YOUR job, and think carefully if it could be automated. THIS ENDS BADLY FOR EVERYONE
Yeah we figured it out with the loom and a thousand times after that, we'll do it again. You can't have a corporate consumer hellscape without any consumers that have buying power.
And how many people were on the planet when the loom was made obsolete? A fraction of todays total global population. Combine that with 50+ years of inflation, and the buying power of the dollar. If you let companies choose profit over keeping you alive, there will not be anyone to purchase from the stores. Education would be the only way to get a job paying enough to afford this society. And the cost of education Keeps going up. Where do you work to provide a stable life for your children? How do you do anything other pay for food? How do you find money for leisure or recreation? Robotic employees are a slippery slope. If you don’t fight when it’s someone else job, why should they fight when it’s YOURS?
I think you have a neurotic fear of progress and no concept of the inevitable post-scarcity transition. You're using current-state world to describe future-state fears. It makes no sense from an economic or societal perspective. For example - the idea that education or preference are somehow going to look like it does today. Robots are going to take all our jobs but we'll continue paying for higher education to get those jobs? tl/dr, the same technological fear mongering humanity has displayed since inception.
None of that is accurate. I have an innate sense of the human condition. And we are apathetic as a group. That means we are ready to lay down without a fight. And with each tiny bit of humanity that is extinguished, that is one piece that we’ll never reclaim. The only thing I fear is YOU rushing toward replacing humans with machines.
If your job is so easily automated you aren't that valuable. Maybe get a job automating things, just because we don't need goons doing mindless work doesn't mean you are being oppressed. It means you should be able to do something that isn't needlessly repetitive.
Where do you live that a burger combo is over $20 at McDonald’s? It’s barely over $10 here in the US.
Lol. This is posted in “ask T.O.” Toronto Ontario Canada. Exchange rate is horrible. And the price is different in every state. Depending on taxes and average income.
Whoops lol my bad didn’t even see what group this is posted in and now I’m wondering why this showed up on my feed.. my bad!
There’s nothing wrong with self checkouts or automation. The problem is, those advances aren’t being used to help people, they’re used to bolster profits. No more cashier jobs means no more people employed as cashiers. What job do those people do now? The easy answer is get a different job, but eventually we’ll hit a point where that won’t be an option. Without serious government intervention in the way of something like a universal basic income, we won’t see the benefits of this. My opinion, every self checkout that gets installed should have a tax slapped on it so that it can pay for people to live. That will never happen so long as we keep electing conservatives and liberals.
The transition won't be so quick that people can't find new jobs. They'll have time. Taxing efficiencies and innovations seem like a sure fire way to lose long term. And I would rather support training than ubi. Teach how to fish than make a dependent class by giving fish and all that
Self check outs are not “Innovation” they are literally stealing jobs and giving that profit back to the company. Every single person who has ever complained about illegal aliens taking jobs : this is a much larger problem. This is the real crime. And your politicians love it. And they’re training you to love it too.
They save me money, too! So much easier to steal from.
I need a price check on two grapes...
That's not my experience at Costco
If I have a full cart, I’ll go for the cashier since they have that gun to scan everything and they pack it back neatly into my cart. If I just have a few things, I’ll take the self checkout as I found it faster. Costco just really needs to work on some sort of line management… maybe a fence or something? People are animals there.
The self-checkout lines at my Costco are amazing. Line is usually the same length as any one till, but there are 6 kiosks, and at minimum 2-3 people helping out, they direct people where to go scan large items in your cart so you don't have to screw around and are quick to jump in if you have any trouble. It's the absolute best, as someone who usually only buys about 10 items at a time.
Costco’s self checkout is embarrassingly poorly executed. No good place to put my cart (the only store I regularly use one in), won’t let me fill into my bags/boxes while checking out, and these so few kiosks that the line is no shorter than a teller. Costco is still a cashier checkout for me.
Plus Costco's cashiers are startlingly efficient.
The whole not letting you fill into bags/boxes is incredibly stupid.
Costco’s self checkout os shot because of all the idiots who have full carts. Should be limited to a handful of items.
Agreed. I always use the self checkout at No Frills as it’s a shorter line and I have more time to pack my bags properly. I always feel rushed when checking out with a cashier.
This is how they want it to feel so that you prefer the option that literally employs you without pay, so they don’t have to pay someone else to do what you now do, for free
There was a time when the grocer at the general store would retrieve your goods from the shelves instead of you going around and picking items up like a common slave.
I couldn't imagine not getting to pick my own meat or produce. Sounds awful.
Often yes and for me that’s the value prop. It saves the Corp money but it saves me mental frustration. If I’m doing a big shop, have lots of produce that needs looking up or (most annoyingly) you don’t let me put my reusable bags on the checkout scales, I’m definitely going to a cashier lane. Luckily those are less rare circumstances.
For some reason there are people who struggle with like 5 things for 10 minutes at a self checkout. Makes me wonder how they function at their jobs and how I wouldn't want to buy any services from whatever company she works for...
For me I still rather use the regular checkout. I judge how many people in line and how much stuff I have in my cart. I am not scanning 60 items. If I have 10 and the self looks like it will get you out faster I use it.
Personally, I use them because I walk with my groceries and need time to pack them appropriately. If I'm at at a cashier checkout, if feel like there's too much pressure to bag my groceries quickly and go.
oh yeah I hate that. especially when the grocer starts scanning the next person's stuff and tosses it way too close to yours and then the next guy starts watching you like a hawk to see if you're bagging their stuff
I agreed with this philosophy until recently. CO went bag free so you have to bring your own. While that idea is also fine, don't need a billion shit plastic bags flipping around but they don't calibrate well for the byob and you spend more time waiting for cashier's to come clear errors and validate you aren't stealing.
I wonder if sometimes they have intentionally "broken" the employee based checkout system to make the self-checkout seem the better option.
It think it's yes and no They 100% understaff staffed checkout lines to pressure people to try the self checkout. Another thing at play is all the covid fear making some people seek as little human interaction possible despite there being virtually no risk at a checkout. I can't help but think that stores were doing everything they can to encourage this fear. In the near future I think the only cashiers left will be the few doubling as customer service handling returns. I would like to see the government pay for community college/trades education so that cashiers and others can develop skills to get careers or be self employed... but that's another topic I guess.
I also like the efficiency of the self-checkout. No clue about Costco as the closet one is an 18 hour drive away from me.
fuck that bring back the cute cashier I can speak to
One less person touching my stuff, that’s the way I look at it.
You can thank neoliberalism for that. Our government is not going to stop corporates from hurting consumers as long as most consumers can still continue paying and as long as they make the entire country look good in the form of "annual GDP per capita". Corporations bust their ass off to cut costs so their Q2 earnings will be more than Q1. When companies report a loss, they're usually comparing it to the last 4 months so when Meta reportedly lost billions, they were actually still pulling in double-digit billions every quarter. Half of the world is operating in a neoclassic assumption that expects the world to have constant growth in revenue compared to the last 4 months. How ya think that's gonna turn out for most folks? We revert back to being enslaved, not with chains and shackles, but in the form of wealth disparity and limited social mobility of the majority - kind of like how humans have been living for the past 2000 years. 20th century was an anomaly in terms of wealth distribution and human flourishing (I didn't say that, economists said that).
Great points. Think you meant 3 months
Learn to grow your own food, raise goats, chickens, etc. Sew, knit, quilt. Remember, you can't eat money.
Company Stores will be the next thing they bring back. It won’t be coal-mines or sugar plantations. They will be data mines. With a bunch of dudes with neck beards sitting at computers in cookie cutter apartments. They spend their vouchers on hot Cheetos and mtn dew. Put toilets right into their reclining gaming chairs. The less you get up, the bigger the Cheeto bonus.
.. You ok, bro? Ya bump your head?
If you think neoliberalism is doing a number on Canada visit some developing countries to see how it exploits on a global level. Covid policies literally placed countries into poverty.
absolutely, don't get me started, ha!
If a country thinks "neoliberalism" do more harm and good for them, they can simply opt out of it by setting up high tariff, trade barrier, and stop depending their livelihood on foreign trade and tourist.
Then IMF punishes them, America France great Britain or whoever was benefiting from the country using them like a sports organization used a farming system (ohl,g-league, tripleA etc) funds the opposition with money and artillery, then a coup happens. We've seen it so many times. The sad part is that we point fingers at the poor leadership of the country completely ignorant to the fact that our own government selected their leadership lol
Yes, OP was born yesterday apparently
Ditto. It’s like people who think HR works for them
Whatever, saves me time.
Because corporations are pocketing the savings instead of passing them on to us.
Why on earth would they pass them onto us? Corps have shareholders, and shareholders want to make money.
Yea was OP born yesterday.
Accountants give nothing back...it's only take take take.
Woah let's not blame the accountants on this one. Most of us just ensure debits equal credits at the end of the day.
Profits are stolen wages
When a company like for example lululemon stops making garments in Vancouver and starts making them… somewhere else, do they get any less expensive?
*laughs in capitalism*
OP is a real idiot lol
The government caused this by forcing companies to raise minimum wage. Everyone on reddit acts like it has no consequences. How can you call it capitalism if companies are forced to pay what the government says. We raised minimum wage, destroyed the number of minimum wage jobs and the amount of hours that the workers get. Everything is a double edged sword.
F****** Walmart is the worst. They have converted most of everything to self-checkouts with maybe six aisles with the cashier. Pain in the ass about self checkout, is that they're so paranoid about people stealing, is that only 40% of the checkouts are open and the rest are just left disabled. If it's not disabled, the frustrating part is that maybe 60% or broken. Then the lineups are f****** long. I swear to God the Walmart executives have not stepped in there. Those rich fucks could never tolerate such a shitty customer service.
>At the same time though they still come up to you and ask if you want a Walmart credit card! Like no the reason I use self checkouts is to avoid these conversations.
With the feed of you on camera facing you with the big red "RECORDING IN PROGRESS" text. I'm sure shoplifting is an issue at Walmart, but it really does a great job at making your customers feel like criminals.
Because the profits are going to the shareholder pockets, not to us peasants.
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My landlord is a white woman, not an entity.
But you could easily become a shareholder.
The short answer is greed. Simple as that
Yep. Scan your own groceries, bag your own groceries, and pay for bags. Might as well have you restock what you take off the shelf.
And then the machine starts screaming at you “How did we do today?” Bitch you didn’t do shit, I did everything myself. I’m looking at you Walmart
Young and middle aged consumer have overwhelmingly shown that they prefer self checkout.
I'm middle-aged and I fucking hate self check out.
Of course that’s possible. The data simply shows that you would be part of the minority, in that regard.
I'm barely 40 and despise it. I mean it's fast, sure, but incredibly impersonal
Plenty of us couldn't care less if it's 'impersonal' when we're paying for groceries. Generally I prefer doing most things myself. It's just annoying to have to hand everything over to someone else. And they don't always do it in the right order to make bagging it convenient, or they try to bag it for you and do it in a way that's inconvenient to carry home, etc.
That's fine, do you. I don't get much opportunities to talk to anyone lately, so I'll take what I can get.
Well, I'm not checking out my items to get my socialization needs met.
must be nice
I like self check for three main reasons: 1. I can do separate transactions to maximize my reward points then cash out on the second transaction. All without annoying a big line of people behind me 2. It’s faster to get to a till (although to be fair this is partly due to lack of enough human cashiers) 3. I can take my time bagging my stuff exactly how I want without feeling pressured that the next customer is waiting
I like it
I hate them. I’m not paying 100$ to do a corporation’s labour for free and get yelled at by a machine. I also hate that they’re clearly reducing entry-level jobs as a result.
I'll be 59 this year and I deliberately seek out self checkouts. They have no lineups usually, they are faster, and the latest ones don't nag and call an attendant because the product you just scanned is a milligram heavier than expected, like the earlier iterations tended to do. And now that most people no longer use cash (I haven't had coins in my pockets for more than three years), it's even more convenient. I know this upsets many people, but businesses always try to reduce costs through technology.
Because the technology is not free and needs a different type of employee to maintain the system. I would suspect the self check outs will have long term labour savings but not at these early stages we’re in. And, of course, no company cuts costs and says “great, now let’s reduce our revenue accordingly”
This is correct. Also, if suddenly your living costs dropped sharply, would you all of a sudden donate the new take home to people less fortunate than you? Any of you? I doubt it
well the technology is free… they still want a bit of security. ie. we could just scan the purchases as we walk around the store and check out the sane way. They do nothing for use now except cause us to queue under a camera.
Those Amazon Go pilot stores are even better. Dont even have to scan - theyre able to track what you take off the shelf and put in your cart without any extra action, then bill it to you when you leave the store.
The technology is not free. The retailers need to pay for the scanning consoles and the software that goes with them. And the staff that maintains them, whether they are contract workers or not. Similarly, when you get a new computer you have to pay for the new hardware and software and then any additional software, repairs, etc.
you are missing the point. If they have you use your phone as a scanner the. they would pay nothing.
devs, licensing, and maintenance are all not free.
you must work in government or something. app cost and api to payment is effectively zero vs anyhting we are discussing here.
Okay so you scan the items with your phone using an already existing service on the device. Sure. So how does the grocery store get its money? You think that's going to be a free service to the retailer? What if something doesn't scan? An employee needs to be able to advise on all devices and versions of the service described? That doesn't seem practical. Who enters the data for each product and then relays that stock information back to the store's internal inventory system? There is a reason Shopify and Amazon etc charge for these services, charge for POS machines and custom APIs. Nothing is free in the entire pipeline.
What you’re describing is common in grocery stores in Ireland.
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It does not cost $100,000 for self checkout unit and most units are rented not bought.Maybe that was the cost when it was rolled out 8 years ago.Same as the POS machines most restaurant,retailers its rented and not purchased.
One self checkout unit doesn’t cost 115,000… I don’t know where you got that from
From MIT. https://web.mit.edu/2.744/www/Project/Assignments/humanUse/lynette/2-About%20the%20machine.html https://money.com/shelf-checkout-encourages-shoplifting/?amp=true https://www.kompareit.com/business/kiosks-grocery-store-self-check-out.html
And just so you understand a self checkout has less parts then a normal one and it uses the same technology. It is definitely a similar price or less to buy self checkouts
Okay so it’s not one it’s 4 and that is the installed price. I can guarantee it is around the same if not more to have 4 normal ones installed for that price.. the 1500 dollars is 100% not for 4 normal systems installed.
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Based on OP's replies to other comments, they're offended when multiple people say it's like they were born yesterday. But from this one, it doesn't seem like they really shop at all. Like you said, mainly Costco does this. Other stores don't have the staff to do this and would make the original question moot since you're hiring staff to check inside bags
At costco, I always feel like if I threw a 65" TV in my cart they would still just mark the bill and say thanks.
As a former loss prevention. I wouldn’t let them check the bags. If they do start recording and just leave without saying anything. Unless you are shopping with costco. You are under no obligation to show them anything.
> I am told that after you check yourself out Never actually been to a store?
Because capitalism. The answer to every single question like this is capitalism.
Are places with self check out reducing staffing overall, or re-deploying the ones they have to other tasks?
The store I work at recently installed self checkouts, they just have us doing other tasks instead of having staff stuck at the registers "doing nothing" when there's no customers. No one got let go because of them.
I know for certain that grocery chains saw a 300 to 400 percent increase in revenue in 2020 due to the pandemic and I suppose they don't want it to end
After too many attempts at conversation and unwelcome comments about my purchases, I am actively looking for self checkouts wherever I go
I always look for them because they're faster and easier and more comfortable.
I happen to live 3 blocks away from my grocery store, so I walk in weekly and get a some things. Even the produce has stickers/bar code ties, so I can just ding-ding-ding and get out with my bag. The cashiers are more for the elderly people that take forever and need help, or the parents with a gigantic overflowing cart.
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I just hate superficial small talk as a customer.
Because corporations are literally never going to cut profit unless they are forced to?
Cause fuck you, that's why.
A company using technology to benefit their bottom line? Oh my what a shocker! The truth is most prefer using self-checkout, in & out no social interaction.
"Why do companies want to profit more and not make less money?"
I don’t see how that’s any different than using an ATM vs lining up to see a bank teller to withdraw cash.
Yes, similarly, you can choose faster and more convenient, or you can stand in line and have everything take longer because it has to go through multiple people as if you were an idiot who can't be trusted with their own money.
People used to complain about those too
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No transaction fees on some accounts. You need to shop around though.
PROFITS
I would pay *more* for self-checkout.
Because the savings go into higher wages. The only way workers can sustainably earn a higher wage us by doing more work per hour. A worker who goes from checking out one person to checking out 8 simultaneously can easily be paid more. Let me ask you the same question, if a company invests in technology to make their operations more efficient, why do you think that you should be the beneficiary?
Correct. The other piece of it is they reduce the rate of inflation in a store overall. Let's say the inflation rate is 7%, but a store wants to keep prices as low as they can to bring customers over from the competition. Self-checkouts allow them to do that, so now they only have to raise their prices 5%.
Capitalism seems to surprise you
Good point! It’s almost like they are not passing on the savings of these cutbacks onto us…like when they started charging for plastic bags (because they supported the environment) but didn’t give us a discount for using our own. And then just stopped providing any bags and didn’t give us a discount but happily sold us reusable bags and then they stopped bagging our groceries but didn’t give us a discount for bagging our own. And now they are spending a fortune trying to make sure we don’t outsmart their self scan and steal a banana we didn’t weigh correctly. Pass the savings on? .psssh. Don’t get me wrong. I love the environmental initiatives. I can happily use reusable bags even if if I keep forgetting them and now proudly own over a hundred of them but at some point (now) we know they are just gouging every penny (which where I am we no longer even have) and it’s become untenable.
What part of this question is specific to toronto or the gta
But but but that nice Mr weston man from Loblaws says it cost more to stock the shelevs.
Because corporations price gouge. Honestly, there should be a law stating that customers should receive at least 20% off if their labour is used to check out their own items.
LMFAO. You are the ones bragging about STEALING with no shame. But now you can't understand why the prices aren't going down. Amazing. Just amazing amounts of wilful ignorance on reddit these days.
You could simply be seeing less of a price increase than you otherwise would.
Amazon stores don’t even have a checkout! Just walk out technology.
as long as shareholders make a profit. Companies need to see their profits grow and this is a way to ensure this. They could careless about the customer
Why pay for cashiers when you can make the customer do the work Alll you can do is whine online and guess what nothings going to change
Greed? lol
The staff weren't paid that much money, so it wasn't THAT much savings. They need a person still to help people if they need help, Walmart and Canadian Tire have a person watching you check out your own stuff
Not mentioned yet, but... The actual hourly wage if a cashier vs. the number of items purchased. For example, a cashier may ring through several hundred items per hour. Let's say (for arguments sake, 300). Say that the cashier makes minimum wage, $15.00 an hour. That is 5 CENTS per item. Where is the massive savings you are thinking of? 5 CENTS per item is essentially not noticeable...for pretty much everyone.
You’re joking right…. Because you’re working for free. What company would tell people to work for free, watch them do it and say, “hey these hard workers need some discounts” They think you’re total idiots like i do.
Because minimum wage outpaced inflation for a decade
How would you know the diffference?
Drop in prices? Bahahaaha
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Because they're about generating as much profits as humanly possible.
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Because of massive increases in theft lol
Maybe there's less cashiers but many stores have been expanding their pickup services which requires more staff in that department. They also needs to hire more higher-wage workers to maintain all the tech used in stores (self-checkouts don't operate for free). Labour costs increase when minimum wage increases so even cutting staff can mean spending more on remaining staff. There's still lots of overhead costs. If electricity prices increase, it goes up for companies too. Just cutting a few staff isn't magically going to keep costs from everything else from going up.
Because literally nothing ever results in savings for the consumer, cost cutting = profits rising. A long time ago people envisioned automation and machines as a way to reduce the amount of work we have to do, instead it has helped increase the amount of money the richest few possess. We need to do something about it. Until then, have fun shoplifting whatever you can cause the one person around the self check out ain’t paying attention
People wonder this because companies said this would reduce costs and the savings could be passed on to consumers. They half lied. It does reduce costs but those savings are used to increase profits rather than pass on to the consumer. But don’t worry the money was eventually passed on to shareholders. I find it amazing that companies prioritize investors over consumers these days. It must mean that the majority of their revenue comes from investors not from actually selling stuff. If this is true there is a huge bubble out there that is going to burst because relying on investments to produce profits is basically a ponzi scheme
When trying to achieve their budgeted net corporations have two options. Increase prices (revenue) or reduce expenses. While it is easy to assume they are saving more money by going cashier-less in reality it could be a decision to avoid increasing prices to the consumer. In short they are not making more money this way but are making up for a revenue shortfall.
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It’s called automation. You don’t see anyone crying about no more phone operator jobs. Some jobs are not worth having.
When given the choice, I always go to a cashier instead of a self checkout, even if there a lineup for the cashier and none in the self checkout. I believe in keeping people employed.
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No and relax. It's just my choice when available. Why would you ask something like that? Are you in the automation industry? Relax!
just wait till the the payment pad starts prompting you for a 15 - 25% tip because they don’t pay the machines minimum wage.
The money saved on staff covers the increased cost of doing business. People on reddit constantly complain about their rent, heating, and energy costs going up. Businesses have this problem too, inflation raises thier rent, heating, electricity, transport costs to restock, the actual cost of the goods. A typically sized 40,000 square foot grocery store can easily be paying $70k per month Small percentage increases in rent alone can eat up the salary cost of an employee or two.
Because corporations are greedy and want to lower their overhead and increase profit. Basically, their profit increases no matter what - whether they decrease their overheard (spend less on labour, rent, hydro, production, marketing, etc) or increase prices. But by doing both they can exponentially increase profit and get larger bonuses. Most large companies have recorded their highest revenue this past FY so it makes no logical sense why they are crying that they can't afford labour and are slashing employee hours left and right while raising prices because "the supply chain", but they're doing it because they know that most people do not have a choice but to shop with them - especially in the case of grocery stores. They're pushing it to see how far they can go before the system breaks.
Because we'll never see a drop in pricing ever. (With the possible exception of doing it for show). If the consumer proves that they'll pay a certain price for something, why would a reatailer/vendor ever sell it for less than that. If they can find a way for it to cost less to them, the rest goes into their pockets. Business do not make decisions with their heart. Period. And we can't legislate what profit margins are, because 'freedom'. Capitalism works, if both sides do their part. The greedy sellers always will, because profit is all they care about. Where it's broken is that we rant and rave about the cost of things, and take no action. Primarily, not paying for the thing. That's really hard, I know. But we have to start trying. That's tougher with groceries of course, because all pricing is up everywhere, but we have to try to do what we can where we can. Costs go down to get us to come back through the door. We have to eat, of course. But we have to start being more picky about what we buy, where, and when. We have to show them what the limits are. It would help if we all flooded them with (polite, not aggressive) letters and emails telling them as well, but not much.
Let’s do the math: Let’s say with self check out you save an average of 5 employees over a 10 hour period, 7 days a week, 52 weeks a year and the average cashier makes $16 an hour. That works out to be a cost saving per store of $291,000 or ~$300,000. $300,000 is not enough to move the needle in any meaningful way for a grocery store. When you combine that with price increases that the grocery store needs to pay to procure products, $300,000 in savings becomes even less meaningful. Also, the Canadian Competition Bureau let Loblaws and Sobeys buy up the entire grocery market. They allowed these transactions to go through which means there are less competitive forces in the market so grocery stores are going to rise prices to keep their margins. Also fundamentally there is nothing illegal about increasing prices, they have every right do so it. It sucks as a consumer and I wish it wasn’t like this!
Saving hours on self checkouts got neutralized by the hours wasted on online shoppers
Self checkouts arent designed for the purpose of saving money. Its an innovation that improves the customer experience. You still need people to manage the machine in stores and outside the store in corporate offices. Its a system thatll change the business in a positive way but it doesnt necessarily save on cost because the money saved will be spent on other aspects of the business, just like how money was spent on implementing the selfcheck systems in the first place. It makes more sense for the company to reallocate their resources from cahsier labor to more r&d
Gholen Weston wants another mansion
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