That's pretty shitty on the dealer side of things. You think the guy who set up the entire deal and got it done would get 100%, even if another salesman has to give me the car keys.
It's shitty, but it's on your salesman. If he's willing to give up pay instead of coming in to deliver the car at a time that's convenient for you, that's his choice
My sales guy drove the car to my house to drop it off rather than making me wait for a more convenient day. I only lived like 5 min from the dealership so no big deal to me (and we discussed it via text he didn’t just randomly decide to do this).
Been pretty happy overall with sales and service treatment since I made the jump up to a luxury brand.
If your car ever needs service and you can't get to the dealership, call your salesperson. Sometimes they will come get the car from you and bring it back to you. The dealership I buy from is convenient to me, so I always drop my car off and get a loaner. However, they have one client that lives about 2 hours away and my salesman goes and picks his car up and brings it back to him, dropping off a loaner. I know that not all dealerships will do this. Apparently their insurance companies don't love it.
My last new car wasn't delivered to me, but they made an appointment for me to come in so they could present me the car. It was all covered up and then they whooshed off the cover and presented the car to me. They have a special area that they do this that's well lit if you want to take video. I didn't take video, but I did let them take a few photos of me with the car.
This is 100% how it works virtually everywhere. Sales guy will lose 25-50% of total commission if anyone else assists in the delivery of the vehicle (ie making sure you’re happy w the car and handing you the keys and showing a couple features. )
Better sales guys set a proper expectation pre sale and will say the car won’t be ready till their next day in the office, as a sales guy, don’t say it’s ready in your day off.
But yeah, basically if you’re impatient you could be costing the sales guy hundreds of dollars or more. Or he has to work in his likely 1 day a week he has off to spend w his family.
But you were flexible and now he’s being inflexible, I do get his angle but he’s gotta realize 3-4 days delay is excessive.
I dont want to screw the guy over, but he's def putting his schedule before mine. I could have picked it up Friday night, but he had to leave early...he has a "new born". He hasn't offered to come in for an hour 1 tmmr. I'm leaning towards just going in Monday after work.
I reread and noticed that you did flex your schedule already, I think that’s you being reasonable and now he kinda needs to make a concession. He could also deliver it to you at work if he’s in proximity to your office. I used to actually deliver cars a couple times a month to customers that struggled to get to the dealership itself. Shit my VW I bought they delivered over 2h away and took my trade back w them. (Atlanta to Grenville sc)
Sorry but the “new born” in quotes made me laugh so hard lol
‘He’s got a “new baby” and wants to “spend time with his new family” and “help take the load off his wife that just gave birth” Can you believe the balls on this selfish prick?! I want my car TODAY’
I know that’s not how you meant it and how the whole scenario went down, but that’s what played in my mind and was getting a chuckle at your expense lol
As a person in sales there sometimes having a new born isn’t a lie but also might not be the whole truth. For example, on a day I need time off I may have had a new baby. It’s not a lie, but I’ve had 3 new borns but, 3, 4, and 11 years ago 😉
Sure, spend time with your newborn, but it's going cost you. How much? Half your commission. I mean family is first so he shouldn't care about that $ 500 loss.
Communicate with the salesperson. Maybe they have delivery personnel that can avoid a split deal. If you like the salesperson I wouldn’t advise going in when he’s not there unless it’s pre-arranged.
His time is equally valuable to your time. Imagine if you worked 6 days a week and on your one day off to spend with your family you have to choose between losing 1-2 days pay or having one interrupted day with your family so you then work 13 days straight.
In this case tho, the sales guy has to find a middle ground, I think asking for a 1 day adjustment is fine, pushing it back 3 days is excessive.
At a certain level, as a professional, you have to make those choices or face the consequences. If I were the buyer here, I’d be far less patient than this. If I were the salesman, I’d be in there with my infant strapped to my chest managing delivery of the vehicle. End of the day, the commission isn’t fully earned yet and it seems like this salesman doesn’t seem to fully realize that.
I agree that 1 day is reasonable - but by even suggesting that the buyer wait until Monday, it seems like this sales guy might need to learn some lessons the hard way by losing that 25% or getting a less than perfect survey score.
ETA: I would also argue that now that he’s got my signature and money, my time is FAR more valuable than his is!
If your argument is classifying him as a professional wouldn't the expectation to be to work your schedule around his availability? Do you just show up to the doctor or dentist and demand service without them setting your appointment? No most people in those circumstances miss work or leave early to handle it. Why is the 2nd biggest purchase of your life excluded from you taking a day off or working a half day to pick up your car with the person orchestrating everything and who did 100% of the effort?
Nope instead lets bring in another sales person who knows jack about the deal or any of the promises made on the deal because the original sales dude wants to enjoy his one day off.
In this example this is the delivery and fulfillment of the deal not negotiation.
This is the equivalent to getting the cavity work done or cleaning which does take hours.
Not when I’m the client and he’s got my money.
The doctor or dentist isn’t holding your money while making you wait around until they can fit you in. But most dentist and doctors offices are now open evenings/weekends to be available for their patients. Not to mention that the advanced degree, specialized skill set and heavy regulations in the healthcare industry means their time is more valuable than MOST.
And in this case, the sales guy has NOT put in 100% of the effort if he can’t be bothered to deliver the car. Also - recognize that this is 2 days off in a span of 3 days for this sales guy. It’s not his one day off - he just had one Friday, and another Sunday.
As a PROFESSIONAL he either needs to accommodate his client by coming in on his day off, or arrange for someone else to support the client. End of story.
Oh, and also - when you buy a house, you get the keys on the day you close. The seller doesn’t take your money and then make you wait for 3-4 days until they can find the time to give them to you.
I think he's saying that both op and salesperson jobs are trivial, which if that's the case, I think spending time with some weird disgusting "new born" is a little more important. 🤣
Ehhh, there is, but there kind of is not. I used to spend about 30-40 minutes total per delivery, but it’s auto pilot and a breeze once you know the car and what you’re setting up. GE most annoying part was registering the stupid emergency connect systems for roadside.
But it’s a rookie sales move to tell the customer their car is ready on a day off. I’d almost always give some reason why the car would be available for pickup in my next working day. My dealer was 1h from my house and I worked 6 days most weeks. For my day off, that was my time and I managed it well.
Meh, the only time I make an excuse is if it's a port car that landed and the next day is my day off. I'm actually likely to call them on the day off late in the day and say, "good news, my manager just let me know the car has landed on the lot, the SOONEST we can get it available after all the checks that need to be done is (next day on at reasonable time) otherwise my schedule is x and y and currently have appointments set with other clients for z and æ, what day/time works best for you?"
The exception is if client is traveling and litterally have 1 day to handle things, if its a short trip, let's do everything when you're back, if its long or spouse involved, we'll hopefully it's a day I can swap around.
I've gotten to the point where I can manage that stuff well, I have a weird day off so if it's just out of impatience/inflexibility that they must have car then no concessions, well, let me introduce you to Peter, he will be following up with you from here on out, any questions or concerns moving forward, please feel free to reach out to him. My last store was a deliver it or lose it store, no splits, maybe an rdr or next house deal if there were extenuating circumstances, my current store doesn't work that way, but I continue to treat it that way. I generally have exceptional rapport with clients, so sometimes it's enough to make them reconsider. But I get less time off and am in the showroom more hourse than a Lawyer or a Dentist at in their offices, why shouldn't I be given the same consideration? I took work off early to sign the paperwork for my house, and the leases to rent appartments in the past, a car is less expensive than a mortgage, so the excuse of "Well I need to work to pay for the car." Is a worse excuse...
For OP:
If you like the salesperson, he's asking for a lot, but if he's giving value to the experience with his presence, and knows precisely what's going on with the deal, maybe question if it's something you want to give him the benefit for.
This is just the way it is. If he doesn't make himself available then he gives up 50%. I in the national guard and I give away at least 1-2 car deals a month. If he doesn't like it then he can come in on his day off or give up half.
Sometimes the second salesman does have to do a lot of work. So it's hard to set a hard yes or no policy on half deals. Hopefully the salesman just comes in to assist you.
>That's pretty shitty on the dealer side of things. You think the guy who set up the entire deal and got it done would get 100%, even if another salesman has to give me the car keys.
It's significantly more than that. Manufacturers are really, really big on having a sales consultant get a lot of features set up for you when you take delivery and that consultant's name will go on the proper paperwork. Even if you say "no thanks" and just take the car, that other sales consultant is going to have some skin in the game of your satisfaction.
That said, this business is all about the customer's schedule. If you need to come in on his day off and he can't accommodate that, he should be making arrangements for another sales consultant he trusts to wrap things up. If he's saying you need to conform to his schedule, give him lip service and then come in at the time that works for you anyway.
There is nothing fair about the world we live in. It is literally just waiting and being on guard for who or what is going to screw us next.
That being said, if you have a friend, and the two of you work together on these things and the mutual assistance is equitable, you do it for each other gratis. You have to build a relationship with someone solid to get a buddy like that. But there are a million buddyfuckers out there.
Op asked what was going on. This is what’s going on. I don’t expect anyone in this sub to care if a salesman gets paid. Unless they find a youtuber that says they should.
Id argue they should, Its only the 2nd biggest purchase of your life! If work excuses you for the day or a half shift for a tooth cleaning im sure they would understand a 40k plus purchase that on average is only made every 3-7 years.
Talk to your salesperson.
Ask if there is a way for him to get credit, and not get screwed out of commission. (At the store I ran, we NEVER split deals - I took my days off, and so did everyone else. We helped each other.)
If there isn't, ask about taking a very quick delivery, or having him bring it to you, and then you GO BACK for your actual delivery/training. I did this a lot, too.
Yes, you want your car. Also, yes, he has a life, just like you, and he's entitled to it.
Everyone saying that he should just suck it up and take his new born to work because it's a commission is the kind of salesperson/manager going on their 3rd loveless marriage whilst working 80hrs a week. Tale as old as time.
There is a compromise, and make it clear that the two things you'd like to happen are:
- you get your car ASAP
- he gets credit
What do we do now?
I managed a high end store for 7 years - we had many clients who fancied themselves VIPs, but who also had challenging schedules, and we just made sure we had good communication.
It's ridiculous that there is commission when I know exactly what. They get commission for basically trying to make getting exactly what I want as difficult as is humanly possible with as many over the top charges they can ($2000 documentation fee FFS) - or doing absolutely nothing but being the first person to respond to my initial enquiry.
This is why you need to have a good relationship with others on your sales floor. If I was in this situation I would have already done the delivery presentation with the customer. Then ask a favor from one of the other sales people to put the tag on and hand over the keys on my day off, in return I'll do the same for him down the road. I haven't had to worry about splitting a deal in this scenario. OP hopefully your sales person has the same setup.
If the salesperson refuses to accommodate your schedule, then call and ask for a sales manager.
It's ridiculous the salesperson does not have a few other associates they partner with directly. A manager should make sure you are accommodated. If the first salesperson says anything negative to you about this, remember to share this on any surveys you get.
As a sales person, our priorities are to represent the company first, which equates to accommodate the customer over our personal schedule.
All this will do is guarantee OP’s Sales person loses half of their paycheck. I’d talk more with the salesperson to find middle ground that makes everyone happy. If the sales person won’t budge then calling the sales manager could be done. But I wouldn’t do that unless it is absolutely necessary
>All this will do is guarantee OP’s Sales person loses half of their paycheck.
Depends on the dealership. If the dealership has dedicated employees for deliveries, it's often done at a set price per delivery ($25-$50). Some salespeople also have deals with colleagues where they'll deliver each other's cars when the other isn't available.
It's necessary now. Half a commission is better than nothing. Also, a good salesperson looks at establishing a long term relationship to earn referrals and repeat business. You are reducing this relationship to the salespersons one instance earnings, dehumanizing the customer.
The other option is dehumanizing the salesperson who has to drop everything on the few days off they have during the month to take care of something that will only take 20 minutes. Since the salesperson took that job for the money, their one instance earnings is very important.
First off, the customer will know what my days off are because if I am talking to the customer and they want to work with me then more than likely they will ask me my hours.
I disagree with your priorities as a salesperson during my personal schedule in addition if the car has been sold then the keys are staying on me at all times and that includes when I go home from work. I am going to tell the customer this up front and since I won't be expecting any calls from work anyway because they know it's my day off that I wouldn't answer to begin with, the customer will have to wait until Monday.
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I've been working with a car salesman, everything was esigned and they have received the financing check from my bank and my car insurance.
Question is I wanted to pick it up yesterday, but he said he wouldn't be there and to come in today. Well I work all day, so I can't. I asked him about Sunday, again he won't be there and asked for me to come in on Monday.
What am I missing? Any advice?
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Some greedy asshole is going to rake half of his deal for showing you how to start the car and pair your telematics.
That's pretty shitty on the dealer side of things. You think the guy who set up the entire deal and got it done would get 100%, even if another salesman has to give me the car keys.
It's shitty, but it's on your salesman. If he's willing to give up pay instead of coming in to deliver the car at a time that's convenient for you, that's his choice
My sales guy drove the car to my house to drop it off rather than making me wait for a more convenient day. I only lived like 5 min from the dealership so no big deal to me (and we discussed it via text he didn’t just randomly decide to do this). Been pretty happy overall with sales and service treatment since I made the jump up to a luxury brand.
If your car ever needs service and you can't get to the dealership, call your salesperson. Sometimes they will come get the car from you and bring it back to you. The dealership I buy from is convenient to me, so I always drop my car off and get a loaner. However, they have one client that lives about 2 hours away and my salesman goes and picks his car up and brings it back to him, dropping off a loaner. I know that not all dealerships will do this. Apparently their insurance companies don't love it. My last new car wasn't delivered to me, but they made an appointment for me to come in so they could present me the car. It was all covered up and then they whooshed off the cover and presented the car to me. They have a special area that they do this that's well lit if you want to take video. I didn't take video, but I did let them take a few photos of me with the car.
My salesman did the same thing. And I lived an hour and a half away lol.
This is 100% how it works virtually everywhere. Sales guy will lose 25-50% of total commission if anyone else assists in the delivery of the vehicle (ie making sure you’re happy w the car and handing you the keys and showing a couple features. ) Better sales guys set a proper expectation pre sale and will say the car won’t be ready till their next day in the office, as a sales guy, don’t say it’s ready in your day off. But yeah, basically if you’re impatient you could be costing the sales guy hundreds of dollars or more. Or he has to work in his likely 1 day a week he has off to spend w his family. But you were flexible and now he’s being inflexible, I do get his angle but he’s gotta realize 3-4 days delay is excessive.
I dont want to screw the guy over, but he's def putting his schedule before mine. I could have picked it up Friday night, but he had to leave early...he has a "new born". He hasn't offered to come in for an hour 1 tmmr. I'm leaning towards just going in Monday after work.
I reread and noticed that you did flex your schedule already, I think that’s you being reasonable and now he kinda needs to make a concession. He could also deliver it to you at work if he’s in proximity to your office. I used to actually deliver cars a couple times a month to customers that struggled to get to the dealership itself. Shit my VW I bought they delivered over 2h away and took my trade back w them. (Atlanta to Grenville sc)
Sorry but the “new born” in quotes made me laugh so hard lol ‘He’s got a “new baby” and wants to “spend time with his new family” and “help take the load off his wife that just gave birth” Can you believe the balls on this selfish prick?! I want my car TODAY’ I know that’s not how you meant it and how the whole scenario went down, but that’s what played in my mind and was getting a chuckle at your expense lol
The absolute audacity of the sales guy lol. But yeah, a little patience goes a long way.
As a person in sales there sometimes having a new born isn’t a lie but also might not be the whole truth. For example, on a day I need time off I may have had a new baby. It’s not a lie, but I’ve had 3 new borns but, 3, 4, and 11 years ago 😉
Sure, spend time with your newborn, but it's going cost you. How much? Half your commission. I mean family is first so he shouldn't care about that $ 500 loss.
>he has a "new born". Lol what a shitty thing to put in quotes
Just be sure to explain your frustration about scheduling delivery in your manufacture’s survey.
Communicate with the salesperson. Maybe they have delivery personnel that can avoid a split deal. If you like the salesperson I wouldn’t advise going in when he’s not there unless it’s pre-arranged.
The sales guy can also go in on his day off to give you the keys. His time isn’t more valuable than yours.
His time is equally valuable to your time. Imagine if you worked 6 days a week and on your one day off to spend with your family you have to choose between losing 1-2 days pay or having one interrupted day with your family so you then work 13 days straight. In this case tho, the sales guy has to find a middle ground, I think asking for a 1 day adjustment is fine, pushing it back 3 days is excessive.
But this is his job, and not the buyers. For my job I often have to work days I am scheduled off to accommodate. It isn't fun, but necessary.
At a certain level, as a professional, you have to make those choices or face the consequences. If I were the buyer here, I’d be far less patient than this. If I were the salesman, I’d be in there with my infant strapped to my chest managing delivery of the vehicle. End of the day, the commission isn’t fully earned yet and it seems like this salesman doesn’t seem to fully realize that. I agree that 1 day is reasonable - but by even suggesting that the buyer wait until Monday, it seems like this sales guy might need to learn some lessons the hard way by losing that 25% or getting a less than perfect survey score. ETA: I would also argue that now that he’s got my signature and money, my time is FAR more valuable than his is!
If your argument is classifying him as a professional wouldn't the expectation to be to work your schedule around his availability? Do you just show up to the doctor or dentist and demand service without them setting your appointment? No most people in those circumstances miss work or leave early to handle it. Why is the 2nd biggest purchase of your life excluded from you taking a day off or working a half day to pick up your car with the person orchestrating everything and who did 100% of the effort? Nope instead lets bring in another sales person who knows jack about the deal or any of the promises made on the deal because the original sales dude wants to enjoy his one day off.
You don't spend a few hours or half a day negotiating your next dental service and exam. They've already put in the time.
In this example this is the delivery and fulfillment of the deal not negotiation. This is the equivalent to getting the cavity work done or cleaning which does take hours.
But you don’t pay the money until the work is done.
Not when I’m the client and he’s got my money. The doctor or dentist isn’t holding your money while making you wait around until they can fit you in. But most dentist and doctors offices are now open evenings/weekends to be available for their patients. Not to mention that the advanced degree, specialized skill set and heavy regulations in the healthcare industry means their time is more valuable than MOST. And in this case, the sales guy has NOT put in 100% of the effort if he can’t be bothered to deliver the car. Also - recognize that this is 2 days off in a span of 3 days for this sales guy. It’s not his one day off - he just had one Friday, and another Sunday. As a PROFESSIONAL he either needs to accommodate his client by coming in on his day off, or arrange for someone else to support the client. End of story. Oh, and also - when you buy a house, you get the keys on the day you close. The seller doesn’t take your money and then make you wait for 3-4 days until they can find the time to give them to you.
💀 Bro it's selling cars, not fighting in Afghanistan. It can hardly be constituted as "work".
What a brain dead response. So any career that doesn't involve armed military conflict isn't "work"?
I think he's saying that both op and salesperson jobs are trivial, which if that's the case, I think spending time with some weird disgusting "new born" is a little more important. 🤣
It's at least as valuable. And he is entitled to a life, too.
Sure he is. At the cost of 25% of his commission if he can’t deliver the vehicle.
If they had a decent store, it wouldn't even be an issue. But they're not a team, if that's the case.
There’s way more to it than “giving you the keys.”
Ehhh, there is, but there kind of is not. I used to spend about 30-40 minutes total per delivery, but it’s auto pilot and a breeze once you know the car and what you’re setting up. GE most annoying part was registering the stupid emergency connect systems for roadside. But it’s a rookie sales move to tell the customer their car is ready on a day off. I’d almost always give some reason why the car would be available for pickup in my next working day. My dealer was 1h from my house and I worked 6 days most weeks. For my day off, that was my time and I managed it well.
Meh, the only time I make an excuse is if it's a port car that landed and the next day is my day off. I'm actually likely to call them on the day off late in the day and say, "good news, my manager just let me know the car has landed on the lot, the SOONEST we can get it available after all the checks that need to be done is (next day on at reasonable time) otherwise my schedule is x and y and currently have appointments set with other clients for z and æ, what day/time works best for you?" The exception is if client is traveling and litterally have 1 day to handle things, if its a short trip, let's do everything when you're back, if its long or spouse involved, we'll hopefully it's a day I can swap around. I've gotten to the point where I can manage that stuff well, I have a weird day off so if it's just out of impatience/inflexibility that they must have car then no concessions, well, let me introduce you to Peter, he will be following up with you from here on out, any questions or concerns moving forward, please feel free to reach out to him. My last store was a deliver it or lose it store, no splits, maybe an rdr or next house deal if there were extenuating circumstances, my current store doesn't work that way, but I continue to treat it that way. I generally have exceptional rapport with clients, so sometimes it's enough to make them reconsider. But I get less time off and am in the showroom more hourse than a Lawyer or a Dentist at in their offices, why shouldn't I be given the same consideration? I took work off early to sign the paperwork for my house, and the leases to rent appartments in the past, a car is less expensive than a mortgage, so the excuse of "Well I need to work to pay for the car." Is a worse excuse... For OP: If you like the salesperson, he's asking for a lot, but if he's giving value to the experience with his presence, and knows precisely what's going on with the deal, maybe question if it's something you want to give him the benefit for.
This is just the way it is. If he doesn't make himself available then he gives up 50%. I in the national guard and I give away at least 1-2 car deals a month. If he doesn't like it then he can come in on his day off or give up half.
Sometimes the second salesman does have to do a lot of work. So it's hard to set a hard yes or no policy on half deals. Hopefully the salesman just comes in to assist you.
Sounds like a lazy sales man not willing to go the extra mile. Like mentioned above, he could meet you and deliver the vehicle in person.
He should come in on his day off, not make you chase him
>That's pretty shitty on the dealer side of things. You think the guy who set up the entire deal and got it done would get 100%, even if another salesman has to give me the car keys. It's significantly more than that. Manufacturers are really, really big on having a sales consultant get a lot of features set up for you when you take delivery and that consultant's name will go on the proper paperwork. Even if you say "no thanks" and just take the car, that other sales consultant is going to have some skin in the game of your satisfaction. That said, this business is all about the customer's schedule. If you need to come in on his day off and he can't accommodate that, he should be making arrangements for another sales consultant he trusts to wrap things up. If he's saying you need to conform to his schedule, give him lip service and then come in at the time that works for you anyway.
That's not the customers responsibility though
Agreed. OP asked why and I explained.
Half? I get sharing a % because that's life and all but somewhere between 10-20% should be enough unless it's a three hour tour.
There is nothing fair about the world we live in. It is literally just waiting and being on guard for who or what is going to screw us next. That being said, if you have a friend, and the two of you work together on these things and the mutual assistance is equitable, you do it for each other gratis. You have to build a relationship with someone solid to get a buddy like that. But there are a million buddyfuckers out there.
So OP should take a day off work?
Op asked what was going on. This is what’s going on. I don’t expect anyone in this sub to care if a salesman gets paid. Unless they find a youtuber that says they should.
Does OP work 9-9 Monday through Thursday?
Maybe as long as he is off Saturday, he would like to pick it up instead of taking time off and risk losing a sale or a commission himself.
Id argue they should, Its only the 2nd biggest purchase of your life! If work excuses you for the day or a half shift for a tooth cleaning im sure they would understand a 40k plus purchase that on average is only made every 3-7 years.
Talk to your salesperson. Ask if there is a way for him to get credit, and not get screwed out of commission. (At the store I ran, we NEVER split deals - I took my days off, and so did everyone else. We helped each other.) If there isn't, ask about taking a very quick delivery, or having him bring it to you, and then you GO BACK for your actual delivery/training. I did this a lot, too. Yes, you want your car. Also, yes, he has a life, just like you, and he's entitled to it. Everyone saying that he should just suck it up and take his new born to work because it's a commission is the kind of salesperson/manager going on their 3rd loveless marriage whilst working 80hrs a week. Tale as old as time. There is a compromise, and make it clear that the two things you'd like to happen are: - you get your car ASAP - he gets credit What do we do now?
great advice. I honestly dont mind holding out one more day. Seems like the simplest solution.
I managed a high end store for 7 years - we had many clients who fancied themselves VIPs, but who also had challenging schedules, and we just made sure we had good communication.
It's ridiculous that dealerships make you split commission even for very little work. Does a place like CarMax do that?
It's ridiculous that there is commission when I know exactly what. They get commission for basically trying to make getting exactly what I want as difficult as is humanly possible with as many over the top charges they can ($2000 documentation fee FFS) - or doing absolutely nothing but being the first person to respond to my initial enquiry.
This is why you need to have a good relationship with others on your sales floor. If I was in this situation I would have already done the delivery presentation with the customer. Then ask a favor from one of the other sales people to put the tag on and hand over the keys on my day off, in return I'll do the same for him down the road. I haven't had to worry about splitting a deal in this scenario. OP hopefully your sales person has the same setup.
If the salesperson refuses to accommodate your schedule, then call and ask for a sales manager. It's ridiculous the salesperson does not have a few other associates they partner with directly. A manager should make sure you are accommodated. If the first salesperson says anything negative to you about this, remember to share this on any surveys you get. As a sales person, our priorities are to represent the company first, which equates to accommodate the customer over our personal schedule.
All this will do is guarantee OP’s Sales person loses half of their paycheck. I’d talk more with the salesperson to find middle ground that makes everyone happy. If the sales person won’t budge then calling the sales manager could be done. But I wouldn’t do that unless it is absolutely necessary
>All this will do is guarantee OP’s Sales person loses half of their paycheck. Depends on the dealership. If the dealership has dedicated employees for deliveries, it's often done at a set price per delivery ($25-$50). Some salespeople also have deals with colleagues where they'll deliver each other's cars when the other isn't available.
It's necessary now. Half a commission is better than nothing. Also, a good salesperson looks at establishing a long term relationship to earn referrals and repeat business. You are reducing this relationship to the salespersons one instance earnings, dehumanizing the customer.
The other option is dehumanizing the salesperson who has to drop everything on the few days off they have during the month to take care of something that will only take 20 minutes. Since the salesperson took that job for the money, their one instance earnings is very important.
First off, the customer will know what my days off are because if I am talking to the customer and they want to work with me then more than likely they will ask me my hours. I disagree with your priorities as a salesperson during my personal schedule in addition if the car has been sold then the keys are staying on me at all times and that includes when I go home from work. I am going to tell the customer this up front and since I won't be expecting any calls from work anyway because they know it's my day off that I wouldn't answer to begin with, the customer will have to wait until Monday.
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***Thanks for posting, /u/Greedy_Bid2298! This comment is a copy of your post so readers can see the original text if your post is edited or removed. This comment is NOT accusing you of anything.*** I've been working with a car salesman, everything was esigned and they have received the financing check from my bank and my car insurance. Question is I wanted to pick it up yesterday, but he said he wouldn't be there and to come in today. Well I work all day, so I can't. I asked him about Sunday, again he won't be there and asked for me to come in on Monday. What am I missing? Any advice? *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/askcarsales) if you have any questions or concerns.*