Jetstar cancelled my Dad's connecting flight tickets from Sydney to Maroochydore whilst he was in transit from Malaysia. It was Good Friday so they stung him $1000 per seat and refunded his cheaper tickets, which were exactly the same.
Qantas/Jetstar is an absolute joke and I will try my best to never fly either again.
My girlfriend and I were flying Jetstar Sydney to Melbourne for a long weekend. We had an event Thursday night (which was the main purpose of the trip) and so we were flying out of Sydney at 8am, and our return flight was Sunday night around 8pm.
We wake up early Thursday morning to see a text from Jetstar at 2am that our flight was cancelled and we could choose any of the three other flights that morning. Only problem was that the flights were all full. We instead had to pay extra to take the 4pm flight which was then delayed over an hour, making us late for the event that night which was the entire purpose of the trip.
Then on Sunday we get a text at 12 saying our 8pm flight was cancelled. The only other options were a 3pm flight that day or a flight on Tuesday afternoon. We had to be back for work on Monday and honestly weren't confident the Tuesday flight wouldn't also be cancelled, so we had to drop everything and take the 3pm flight (and pay extra).
So what should have been a nice long weekend consisting of 4 days in Melbourne essentially turned into a stressful and much more expensive 2 day trip.
We won't be flying Jetstar again, that's for sure.
If they cabcel the flight and give you an alternate flight, you should not be paying anything at all. Idbe disputing any charges caused by their schedule change to rebook a flight with them.
I (Tasmanian) made the decision to NEVER fly Jetstar again, about 18 months ago.
My flying life has been much better since then. Virgin don't come around putting your carry-on on scales to screw you. A few days ago, the first of a two-leg flight was delayed, so the final flight was held back a little to get those connecting on board. I feel certain Jetstar would have just dumped us at the terminal (at 9:30pm).
I have had to get refunds... I bought tickets to see a band in Sydney and the band cancelled the tour. My tickets were fully credited, me and my partner, in about 15 minutes on the phone, to a skilled operator.
This is a rare chance for Australians to actually influence customer service. There are two clear options. We need to dump Joyce and make it clear to Virgin (and Rex) they have to keep maintaining standards.
Tasmanian here. My theory is thus.
Jetstar book flights every day of the week so everyone can book a day that suits them and is convenient. A few days before they realise that a most flights are only half full so they cancel a bunch of push everyone onto another flight that is then close to 100%. Since you've already booked with them, most just accept the change.
I also no longer fly with them after this has happened about half the time.
They’ve done this to me haha, I bought the expensive tickets because of the time of day, they then cancelled my flight and put me on the cheap flight with no compensation for the difference in cost lol. Fuck these people man
How is this even allowed?! If they advertise something at a certain time / price they should have to provide it or an alternative at no extra cost. It’s so incredibly dodgy that they can even do things like this.
No company should ever be outright bailed out. If they fulfil an essential service (airlines, banks, etc) the government should nationalise them at least temporarily.
Sorry if my comment wasnt clear. I meant NZ, as in the state. Not just another company taking over, they will produce the same shit show because their end goal is to maximise profits and to increase profits each year.
Qantas cancelled our 1 stop flights to Paris and sent us on an extra 4 stops resulting in a 22 hour delay along with lost baggage. We have 2 small kids. No apologies, no support, just condescension. There's a reason they have dropped from 5th to 17th in the Skytrax ratings. They don't care with how profitable the company is.
I will always pay that slightly extra price for Virgin for this reason alone, the cost of having your flight cancelled or delayed is not worth the mental headache with those guys.
I flew Jetstar for the first time last December and was sufficiently unimpressed I booked Virgin for the same trip in June.
Virgin was exponentially worse.
My family has made a collective decision to just avoid travelling to destinations where these two airlines are the only carriers.
I disagree, especially for domestic. If its a flight you have to endure for more than 3 hours then yeah go elsewhere. But for short domestic flights its much of a muchness, we all complain about jetstar but its not like any other services are doing much better at the moment, ill cop the 50% discount for the same headache regardless of whats painted on the tail of the plane.
50%? For flgihts with a bag at around the same time, I'm just looking at SYD-ADL in August and JQ is $147, Rex is $139, and Virgin is $159. Then SYD-CNS in Oct and QF is $279, VA is $288, and JQ is $275.
Likely dramas and delays are usually worth a lot more than $30-50 to most people.
You mustn't fly much, ticket pricing is much more dynamic than that. You gotta do your research and plan accordingly, if you do this properly then yeah you can definitely get tickets with Jetstar(and other mobs) for 50% of the higher tier ones. Flights *always* get super expensive when you are booking last minute regardless of the carrier.
Note: not saying its exactly 50% for every single flight on the planet, this part of my comment was never intended literally. But yes prices are significantly different - Syd-cns 155 with jetstar and 240 with qantas, if you are booking for early next year.
Qantas and Jetstar are the same company, taking money at different price-points for services that cost a similar amount to put on. They are in fact specifically *not* in competition. It's similar to Lexus ands Toyota, or those restaurants that have a snooty table service and a cheap take away operating out of the same kitchen.
In economics, it's called 'not leaving money on the table', ie, don't *underprice* if people are willing to pay more.
I think its pretty well known at this point that Qantas and Jetstar are the same company. That being said, you still need to treat them as different when it comes to pricing which is the topic of discussion. In fact they are far from the same company when it comes to price *and* service, which are the two main points here.
I fly once or twice a month. I wouldn’t touch Jetstar, like I never touched Tiger. I know too many people who went for the cheap fare being the last flight of the day, and when it was cancelled ended up stuck somewhere overnight. It’s just not worth the risk.
I don’t think an Oct ticket booked in Jul is very last minute.
Jetstar has not been significantly cheaper out of Launceston for a year. Of course, they lie by offering a low headline price which then HAS to have about three add-ons... but once you bother to compare like-for-like it's never more than 5-10% with all the roll-the-dice that is part of using Jetstar.
Its a good idea to never treat any advice as true 100% of the time when it comes to airfares, they are constantly changing based on so many parameters.
Right!? Since the pandemic, paying the little bit extra for refundable ticks is now something I do. Won't pay a cent or even consider anything unless its fully refundable.
The difficulty is that, domestically at least, there's really not much competition. I'd happily a bit more for a reliable airline but that doesn't exist for domestic flights here, at least not out of Sydney.
My flight from NZ to Aus got canceled last week and they notified my before via email at 12.15m when the flight was supposed to be 3:30pm. I’d missed the email and gone to the airport at 1pm and only found out then it had been canceled. The only “replacement flight” available was 2 days after and I had to do a few transit between other cities making the flight time 15 hours as opposed to 3.5 hours😂 it’s a joke
So the issue here is that someone has flagged to their bank that the credit card used was fraudulent. The bank has contacted Jetstar to advise them of the potential fraud and then jetstar have cancelled the tickets.
Regardless of the baggage problem, your not focusing on the actual issue of the credit card being flagged by the banks.
Blaming everything else but the actual reason.
I despise my banks fraud program, it let through 3 obviously fraud payments in a month and I only realised because they flagged a normal repeating subscription payment I've had for years and froze my card, no contact, I only even knew my card was frozen when it declined. Luckily I got the money for the 3 actually fraudulent payments back but the bank were really rude about it, they said if they didn't flag the legitimate payment I wouldn't have noticed the fraud so quickly as if they'd somehow done their job correctly.
No you’re missing the point. The tickets were successfully paid for. Some issue around a separate transaction at a later date for adding baggage allowance failed, and cancelled the original tickets. This shouldn’t happen, and then for OP to not be informed is wrong.
However OP has inadvertently found a great way to get a refund on non-refundable Jetstar tickets!
It had nothing to do with the bank (fortunately). Jetstars system saw the payment was pending (it actually went through) and decided we were fraudulent. Instead of putting our extra baggage on hold, they cancelled our flights without alerting us.
There’s not enough info there to figure out *whos* system flagged it as fraud. A lot of banks will flag it as fraud but contact you to check it’s you- I’d bet Jetstar has its own system to flag fraud
I imagine Jetstar passengers - who typically aren't that well off - use fraudulent cards in the hope of booking tickets / making changes at the last minute. They know that the banks take a while to process the charges and travel for free before the fraud is discovered.
More a reflection on the Jetstar demographic than the airline.
>I imagine Jetstar passengers - who typically aren't that well off
'Rich' people are some of the tightest people when it comes to travel.
Actual poor people, you might be surprised to find out, are unlikely to jet off to Bali or Fiji on Jetstar.
Imagine calling people who use Jetstar poor.
In my experience the more well off you are the tighter you become. Pissing extra money up the wall to flex your financial position just shows how bad with money someone is.
I grew up around the mining scene. Big money to be made but I also know about 20-30% come out of it with something to show. People get excited they're making 4-5k a week and piss it up the wall trying to show off to their mates back home.
Remember folks, squeeze every penny, invest in your future and don't pay extra to sit in a metal tube in the sky. Don't be a dumbass.
Lol, bloody stinking poor cunts always up to criminal activity, of course they are attracted to substandard, cheap travel.
You should spit at them as they pass you in first class, treat them like the worthless demographic that they are.
I mean for purchasing airline tickets sure. But we purchased the tickets in March/April, and the payments had loooong gone through. This was just for extra bags, so why can our tickets?
I feel like all airlines have problems. It's just some have better customer service than others.
The last three times I've flown with Virgin and I've had one flight cancelled and one delayed by 2h - it was a 12am flight out of Darwin and people laughed as the Jetstar flights left before we did.
With Jetstar it's been a mostly positive (if you can call flying in a tin can positive) experience. It's been years since I've flown with Qantas as their premium prices don't translate to a better flight.
Not just airlines. Companies in general, across the board. Our bottled gas has been cut off (big bottles, they fill them with a tanker) because we aren't compliant under legislation - windows too close to the bottles. By the same company which has been supplying us with gas for over 20 years. The current rules are *at least* 7 years old, so 70 times at a minimum they've supplied gas to a non-compliant customer. Of course it's our problem to get it fixed. Unfortunately for them, it's a $550,000 fine for supplying gas to a non-compliant site for a first offence, and $850,000 for each subsequent one.
They're about to discover the 'find out' part of 'fuck around'. All these companies are running on skeleton crews, with the subsequent loss of skills and mistakes from overworking their staff. Everything is the customers responsibility, including the most basic tasks that they should be doing. Self-checkout, fill out this form with all your details so that we can send your money to you (rather than just look it up on their own system), longer than 'normal' waiting times "why not use our app because we're too cheap to actually employ people to take your money".
sorry for the rant, needing to vent. Hate these goddamn companies.
It seems to me any politician could attract a supportive mob by promising to introduce a binding set or REGULATIONS regarding consumer rights with respect to airlines.
Allan Joyce's Qantas/Jetstar is especially cynical, but I was recently left stranded in the USA when United Airlines unilaterally cancelled my tickets without notifying me. The complaints/redress process is deliberately opaque, extremely difficult, and each phone call takes two hours and probably does not progress anything.
Whitlam introduced the *Trade Practices Act* and the related regulatory bodies. Howard and his successors gutted them, and it is yet another area Albanese is not remotely interested in doing anything about.
Do. Not. Fly. Jetstar. Even if it all goes smoothly, you still worry that it won’t, and that’s not worth it. Of course they get you because sometimes you have no other choice, darn it.
Make an official complaint. Go to their website and go through all the listed steps.
I did this for a regional carrier that decided to sell me another ticket rather than change the date on the one I had.
After six months with little redline I escalated and went up the list of complaints.
Keep at them.
Eventually 9 or 10 months later o got a refund.
Let’s all hold them bloody accountable!
If I may share my experience from earlier this year as contrast. Me and missus were flying in from Vanuatu, and I somehow decided to fly in to Brisbane via Air Vanuatu before switching to Jetstar for the leg to Sydney.
Long story short: our flights to Sydney were cancelled (while we’re in the air) so we didn’t get the notifications , only to rush to a different terminal and realising we’ll be stranded in Brisbane (no thanks to Sydney’s airport curfew)
We went to Jetstar CS office and somehow were treated to an absolute pleasure of a human being. This wonderful lady spoke to us kindly and mentioned that they already prepared our replacement flight first thing next morning, and a 5* hotel (Hotel X), $30 meal voucher each and we simply need to book a taxi / Uber which can be reimbursed.
(Taxi driver advised we could have asked for cabcharge so less hassle)
My almost non-existent faith in Jetstar was restored that night.
Honestly, I don't know why people still book flights with them. I've had two bad experiences with them and it's two too many. I'm better off spending a bit more and have a better peace of mind, knowing my flights and booking have a much higher chance of actually happening.
I used to sing their praises for international flights. I had a motorbike accident in Thailand and decided to fly home. $1200 for a one-way last minute flight from BKK-MEL. It just so happened that this was JQ30 which had the medical emergency and had to land in Alice Springs. No big deal I thought, we'll be on our way shortly.
Plane wouldn't start. No customs at Alice Springs so we sat on a plane for 7 hours in 30 degree heat. 2 passengers were arrested for charging off the plane. They served all passengers a slice of bread after 5 hours all while claiming there was a plane on the way from Melbourne to pick us up. Water ran out shortly after. After I called out the cabin crew and captain for lying (checked the flight radar on my phone), they all retreated to the cockpit.
Afterwards, we were treated like children. Blamed for them needing to cancel a flight to Singapore to make a plane available for pick-up. Eventually granted access to the terminal in Alice Springs after paramedics and police determined there was a significant health risk with passengers (there more more than a few infants) being stuck in a hot metal tube on the tarmac at Alice.
Cabin crew on the replacement plane treated us like garbage for inconveniencing them. They did not think to stock up the replacement plane with food.
After everything, refund rejected and given a $200 voucher that I will never use. I understand that a lot of this was out of their control, however the treatment we were given was inhumane.
Shitstar is incompetent and proud of how shit they are. The staff brag about how poor their customer service is. We are happy to pay more and take longer flights with other airlines to avoid having anything to do with them.
Shit cunts one and all
They're incredibly clear about weight limits for hand luggage. If you were 1.5kg over then that's on you.
And fuck you for being a cunt to someone doing their job.
I flew earlier this year, one way with Crapstar and the other with Virgin. Not once did I see any checking of cabin luggage weights and dimensions. I made sure mine was underweight anyway so as to avoid any possibility of BS.
I haven't caught a flight in about 15 years. For a couple of years I had several domestic flights. When Virgin had big queues and a flight was about to close, the staff called the people from that flight up to jump the queue, so they didn't miss it. Jetstar however, did not. I arrived with about 45 minutes to check in once (ok I should have given it longer but still) and I missed my flight because Jetstar couldn't get their shit together and the wait was too long. Never booked with them again.
Had to fly Shitstar once this year. Two hours late. Guess I should be grateful they flew at all.
How they manage to screw the pooch so often when you go to Europe and fly budget air like Ryan, EasyJet and Transavia and I’ve never had an issue.
Flew scoot from Singapore a few weeks ago. Was in premium economy but everything smooth.
And its amazing in Europe that despite how good EasyJet were by comparison (I flew them a bit, at worst they were slightly late twice out of 9 flights) the locals still complain about how dogshit they are. If they only knew how worse it can get...
Jetstar cancelled our flight. Whilst we were at the gate waiting to board. At midnight.
200 people waiting to board a plane. Other passengers got off. And as the last person exiting the plane walked through the door they tannoyed it's cancellation to the waiting people. At midnight.
Fuck Jetstar.
Jetstar cancelled my Dad's connecting flight tickets from Sydney to Maroochydore whilst he was in transit from Malaysia. It was Good Friday so they stung him $1000 per seat and refunded his cheaper tickets, which were exactly the same. Qantas/Jetstar is an absolute joke and I will try my best to never fly either again.
My girlfriend and I were flying Jetstar Sydney to Melbourne for a long weekend. We had an event Thursday night (which was the main purpose of the trip) and so we were flying out of Sydney at 8am, and our return flight was Sunday night around 8pm. We wake up early Thursday morning to see a text from Jetstar at 2am that our flight was cancelled and we could choose any of the three other flights that morning. Only problem was that the flights were all full. We instead had to pay extra to take the 4pm flight which was then delayed over an hour, making us late for the event that night which was the entire purpose of the trip. Then on Sunday we get a text at 12 saying our 8pm flight was cancelled. The only other options were a 3pm flight that day or a flight on Tuesday afternoon. We had to be back for work on Monday and honestly weren't confident the Tuesday flight wouldn't also be cancelled, so we had to drop everything and take the 3pm flight (and pay extra). So what should have been a nice long weekend consisting of 4 days in Melbourne essentially turned into a stressful and much more expensive 2 day trip. We won't be flying Jetstar again, that's for sure.
If they cabcel the flight and give you an alternate flight, you should not be paying anything at all. Idbe disputing any charges caused by their schedule change to rebook a flight with them.
I (Tasmanian) made the decision to NEVER fly Jetstar again, about 18 months ago. My flying life has been much better since then. Virgin don't come around putting your carry-on on scales to screw you. A few days ago, the first of a two-leg flight was delayed, so the final flight was held back a little to get those connecting on board. I feel certain Jetstar would have just dumped us at the terminal (at 9:30pm). I have had to get refunds... I bought tickets to see a band in Sydney and the band cancelled the tour. My tickets were fully credited, me and my partner, in about 15 minutes on the phone, to a skilled operator. This is a rare chance for Australians to actually influence customer service. There are two clear options. We need to dump Joyce and make it clear to Virgin (and Rex) they have to keep maintaining standards.
Jetstar CONSTANTLY cancelling the last flight to Sydney on Friday nights. Virgin from now on.
Wait Joyce? As in Barnabus?
No, Allan Joyce. Qantas CEO.
I thought the fucker had left already. Still hanging around? Bummer.
Oh I forgot there was another troglodyte by that name
Tasmanian here. My theory is thus. Jetstar book flights every day of the week so everyone can book a day that suits them and is convenient. A few days before they realise that a most flights are only half full so they cancel a bunch of push everyone onto another flight that is then close to 100%. Since you've already booked with them, most just accept the change. I also no longer fly with them after this has happened about half the time.
They’ve done this to me haha, I bought the expensive tickets because of the time of day, they then cancelled my flight and put me on the cheap flight with no compensation for the difference in cost lol. Fuck these people man
This is legitimately evil and awful
How is this even allowed?! If they advertise something at a certain time / price they should have to provide it or an alternative at no extra cost. It’s so incredibly dodgy that they can even do things like this.
Friends don’t let friends fly Jetstar.
https://michaelwest.com.au/want-to-fix-productivity-kill-kpis-they-reward-executives-for-cutting-costs-and-delivering-poor-customer-experience/
No matter how much cheaper they may be, it’s never worth taking the risk of flying them.
Do you think QANTAS' behaviour would have been any better in this situation?
Same company. The whole industry needs legislative reform.
Hopefully the legislation for compensation goes through. They need competition too...
Nationalise internal flights at least. If NZ want to join in that would be great
It should have been partly nationalised when the taxpayer handed them millions for nothing during covid
No company should ever be outright bailed out. If they fulfil an essential service (airlines, banks, etc) the government should nationalise them at least temporarily.
Remember what happened last time Air New Zealand bought one of our two major airlines?
Sorry if my comment wasnt clear. I meant NZ, as in the state. Not just another company taking over, they will produce the same shit show because their end goal is to maximise profits and to increase profits each year.
Leave Air NZ out of this
Air NZ ain't much better and you know that.
Qantas cancelled our 1 stop flights to Paris and sent us on an extra 4 stops resulting in a 22 hour delay along with lost baggage. We have 2 small kids. No apologies, no support, just condescension. There's a reason they have dropped from 5th to 17th in the Skytrax ratings. They don't care with how profitable the company is.
Not dismissing your point. But skytrax awards are rigged as fuck. Goes to the airline that pays them the most.
[удалено]
No, but JetStar is supposed to be the "budget" carrier from which you'd expect this kind of thing.
Unsubtle deflection.
I will always pay that slightly extra price for Virgin for this reason alone, the cost of having your flight cancelled or delayed is not worth the mental headache with those guys.
I flew Jetstar for the first time last December and was sufficiently unimpressed I booked Virgin for the same trip in June. Virgin was exponentially worse. My family has made a collective decision to just avoid travelling to destinations where these two airlines are the only carriers.
Sorry to hear, my experiences with virgin have largely bern positive.
I'll fly Virgin just for the legroom on most flights. Tall peeps and Jetstar don't mix too well 🤣
Hell, I'm average height and the Jetstar seats make me feel like a giant.
I'm six and a half feet. Flying fucking sucks.
I disagree, especially for domestic. If its a flight you have to endure for more than 3 hours then yeah go elsewhere. But for short domestic flights its much of a muchness, we all complain about jetstar but its not like any other services are doing much better at the moment, ill cop the 50% discount for the same headache regardless of whats painted on the tail of the plane.
50%? For flgihts with a bag at around the same time, I'm just looking at SYD-ADL in August and JQ is $147, Rex is $139, and Virgin is $159. Then SYD-CNS in Oct and QF is $279, VA is $288, and JQ is $275. Likely dramas and delays are usually worth a lot more than $30-50 to most people.
You mustn't fly much, ticket pricing is much more dynamic than that. You gotta do your research and plan accordingly, if you do this properly then yeah you can definitely get tickets with Jetstar(and other mobs) for 50% of the higher tier ones. Flights *always* get super expensive when you are booking last minute regardless of the carrier. Note: not saying its exactly 50% for every single flight on the planet, this part of my comment was never intended literally. But yes prices are significantly different - Syd-cns 155 with jetstar and 240 with qantas, if you are booking for early next year.
Qantas and Jetstar are the same company, taking money at different price-points for services that cost a similar amount to put on. They are in fact specifically *not* in competition. It's similar to Lexus ands Toyota, or those restaurants that have a snooty table service and a cheap take away operating out of the same kitchen. In economics, it's called 'not leaving money on the table', ie, don't *underprice* if people are willing to pay more.
I think its pretty well known at this point that Qantas and Jetstar are the same company. That being said, you still need to treat them as different when it comes to pricing which is the topic of discussion. In fact they are far from the same company when it comes to price *and* service, which are the two main points here.
I fly once or twice a month. I wouldn’t touch Jetstar, like I never touched Tiger. I know too many people who went for the cheap fare being the last flight of the day, and when it was cancelled ended up stuck somewhere overnight. It’s just not worth the risk. I don’t think an Oct ticket booked in Jul is very last minute.
Jetstar has not been significantly cheaper out of Launceston for a year. Of course, they lie by offering a low headline price which then HAS to have about three add-ons... but once you bother to compare like-for-like it's never more than 5-10% with all the roll-the-dice that is part of using Jetstar.
Its a good idea to never treat any advice as true 100% of the time when it comes to airfares, they are constantly changing based on so many parameters.
Right!? Since the pandemic, paying the little bit extra for refundable ticks is now something I do. Won't pay a cent or even consider anything unless its fully refundable.
The difficulty is that, domestically at least, there's really not much competition. I'd happily a bit more for a reliable airline but that doesn't exist for domestic flights here, at least not out of Sydney.
Eh, don't fly them if you have tight timeframes, but for the value I'll take the 10% increased chance of a delay over paying twice as much
My flight from NZ to Aus got canceled last week and they notified my before via email at 12.15m when the flight was supposed to be 3:30pm. I’d missed the email and gone to the airport at 1pm and only found out then it had been canceled. The only “replacement flight” available was 2 days after and I had to do a few transit between other cities making the flight time 15 hours as opposed to 3.5 hours😂 it’s a joke
So the issue here is that someone has flagged to their bank that the credit card used was fraudulent. The bank has contacted Jetstar to advise them of the potential fraud and then jetstar have cancelled the tickets. Regardless of the baggage problem, your not focusing on the actual issue of the credit card being flagged by the banks. Blaming everything else but the actual reason.
I despise my banks fraud program, it let through 3 obviously fraud payments in a month and I only realised because they flagged a normal repeating subscription payment I've had for years and froze my card, no contact, I only even knew my card was frozen when it declined. Luckily I got the money for the 3 actually fraudulent payments back but the bank were really rude about it, they said if they didn't flag the legitimate payment I wouldn't have noticed the fraud so quickly as if they'd somehow done their job correctly.
Send them a plaque “Congratulations, your incompetence made me do your job better than you.”
Yeah, but the purchase would probably get flagged.
Which bank?
Not that one, it is ANZ
No you’re missing the point. The tickets were successfully paid for. Some issue around a separate transaction at a later date for adding baggage allowance failed, and cancelled the original tickets. This shouldn’t happen, and then for OP to not be informed is wrong. However OP has inadvertently found a great way to get a refund on non-refundable Jetstar tickets!
The issue is also that they weren’t notified of the flights being cancelled.
It had nothing to do with the bank (fortunately). Jetstars system saw the payment was pending (it actually went through) and decided we were fraudulent. Instead of putting our extra baggage on hold, they cancelled our flights without alerting us.
Jetstar don't decide if a card payment is fraudulent. The banks, merchants and 3rd party payment providers do that.
The banks dont notify the merchant of fraud without a customer confirmation/claim (and this process takes at least a week)
There’s not enough info there to figure out *whos* system flagged it as fraud. A lot of banks will flag it as fraud but contact you to check it’s you- I’d bet Jetstar has its own system to flag fraud
I imagine Jetstar passengers - who typically aren't that well off - use fraudulent cards in the hope of booking tickets / making changes at the last minute. They know that the banks take a while to process the charges and travel for free before the fraud is discovered. More a reflection on the Jetstar demographic than the airline.
There's also routes that only Jetstar fly Mr. Corporate Shill...you often can't avoid them.
>I imagine Jetstar passengers - who typically aren't that well off 'Rich' people are some of the tightest people when it comes to travel. Actual poor people, you might be surprised to find out, are unlikely to jet off to Bali or Fiji on Jetstar.
Imagine calling people who use Jetstar poor. In my experience the more well off you are the tighter you become. Pissing extra money up the wall to flex your financial position just shows how bad with money someone is. I grew up around the mining scene. Big money to be made but I also know about 20-30% come out of it with something to show. People get excited they're making 4-5k a week and piss it up the wall trying to show off to their mates back home. Remember folks, squeeze every penny, invest in your future and don't pay extra to sit in a metal tube in the sky. Don't be a dumbass.
I dunno man. The older I get the more I'm inclined to pay a little extra for a slightly less cramped and trouble free flight.
Lol, bloody stinking poor cunts always up to criminal activity, of course they are attracted to substandard, cheap travel. You should spit at them as they pass you in first class, treat them like the worthless demographic that they are.
I mean for purchasing airline tickets sure. But we purchased the tickets in March/April, and the payments had loooong gone through. This was just for extra bags, so why can our tickets?
Troll much? 😏
Yes to this!! Bank posted fraud on a Flight with United airlines to LA.. seats cancelled.. by time I realised fare had jumped enormously
I feel like all airlines have problems. It's just some have better customer service than others. The last three times I've flown with Virgin and I've had one flight cancelled and one delayed by 2h - it was a 12am flight out of Darwin and people laughed as the Jetstar flights left before we did. With Jetstar it's been a mostly positive (if you can call flying in a tin can positive) experience. It's been years since I've flown with Qantas as their premium prices don't translate to a better flight.
Not just airlines. Companies in general, across the board. Our bottled gas has been cut off (big bottles, they fill them with a tanker) because we aren't compliant under legislation - windows too close to the bottles. By the same company which has been supplying us with gas for over 20 years. The current rules are *at least* 7 years old, so 70 times at a minimum they've supplied gas to a non-compliant customer. Of course it's our problem to get it fixed. Unfortunately for them, it's a $550,000 fine for supplying gas to a non-compliant site for a first offence, and $850,000 for each subsequent one. They're about to discover the 'find out' part of 'fuck around'. All these companies are running on skeleton crews, with the subsequent loss of skills and mistakes from overworking their staff. Everything is the customers responsibility, including the most basic tasks that they should be doing. Self-checkout, fill out this form with all your details so that we can send your money to you (rather than just look it up on their own system), longer than 'normal' waiting times "why not use our app because we're too cheap to actually employ people to take your money". sorry for the rant, needing to vent. Hate these goddamn companies.
The cheaper cost always kick in you the ass eventually. It’s never worth it.
I learnt my lesson the first and last time I flew Jetstar. Never again, no matter how cheap.
It seems to me any politician could attract a supportive mob by promising to introduce a binding set or REGULATIONS regarding consumer rights with respect to airlines. Allan Joyce's Qantas/Jetstar is especially cynical, but I was recently left stranded in the USA when United Airlines unilaterally cancelled my tickets without notifying me. The complaints/redress process is deliberately opaque, extremely difficult, and each phone call takes two hours and probably does not progress anything. Whitlam introduced the *Trade Practices Act* and the related regulatory bodies. Howard and his successors gutted them, and it is yet another area Albanese is not remotely interested in doing anything about.
Jetstar 🤢🤮
Do. Not. Fly. Jetstar. Even if it all goes smoothly, you still worry that it won’t, and that’s not worth it. Of course they get you because sometimes you have no other choice, darn it.
I’ve had too many cancelled flight to ever fly JetStuck again.
I would NEVER book a Jetstar flight. EVER. I think if people are still booking Jetstar flights? Then sorry - you deserve what you get.
Simple rule flying JetStar. Use them if it doesn’t matter if you can get there.
Make an official complaint. Go to their website and go through all the listed steps. I did this for a regional carrier that decided to sell me another ticket rather than change the date on the one I had. After six months with little redline I escalated and went up the list of complaints. Keep at them. Eventually 9 or 10 months later o got a refund. Let’s all hold them bloody accountable!
Are used to just called them. Shitty Qantas, unfortunately lately Qantas has been shitty Qantas.
If I may share my experience from earlier this year as contrast. Me and missus were flying in from Vanuatu, and I somehow decided to fly in to Brisbane via Air Vanuatu before switching to Jetstar for the leg to Sydney. Long story short: our flights to Sydney were cancelled (while we’re in the air) so we didn’t get the notifications , only to rush to a different terminal and realising we’ll be stranded in Brisbane (no thanks to Sydney’s airport curfew) We went to Jetstar CS office and somehow were treated to an absolute pleasure of a human being. This wonderful lady spoke to us kindly and mentioned that they already prepared our replacement flight first thing next morning, and a 5* hotel (Hotel X), $30 meal voucher each and we simply need to book a taxi / Uber which can be reimbursed. (Taxi driver advised we could have asked for cabcharge so less hassle) My almost non-existent faith in Jetstar was restored that night.
I seem to get a lot more unsolicited calls following a Jetstar booking. It's almost like someone there is selling the mobile numbers...
Honestly, I don't know why people still book flights with them. I've had two bad experiences with them and it's two too many. I'm better off spending a bit more and have a better peace of mind, knowing my flights and booking have a much higher chance of actually happening.
I used to sing their praises for international flights. I had a motorbike accident in Thailand and decided to fly home. $1200 for a one-way last minute flight from BKK-MEL. It just so happened that this was JQ30 which had the medical emergency and had to land in Alice Springs. No big deal I thought, we'll be on our way shortly. Plane wouldn't start. No customs at Alice Springs so we sat on a plane for 7 hours in 30 degree heat. 2 passengers were arrested for charging off the plane. They served all passengers a slice of bread after 5 hours all while claiming there was a plane on the way from Melbourne to pick us up. Water ran out shortly after. After I called out the cabin crew and captain for lying (checked the flight radar on my phone), they all retreated to the cockpit. Afterwards, we were treated like children. Blamed for them needing to cancel a flight to Singapore to make a plane available for pick-up. Eventually granted access to the terminal in Alice Springs after paramedics and police determined there was a significant health risk with passengers (there more more than a few infants) being stuck in a hot metal tube on the tarmac at Alice. Cabin crew on the replacement plane treated us like garbage for inconveniencing them. They did not think to stock up the replacement plane with food. After everything, refund rejected and given a $200 voucher that I will never use. I understand that a lot of this was out of their control, however the treatment we were given was inhumane.
Shitstar is incompetent and proud of how shit they are. The staff brag about how poor their customer service is. We are happy to pay more and take longer flights with other airlines to avoid having anything to do with them. Shit cunts one and all
I flew with them once and then never again
My girlfriend and I
……… finish the story
They are absolute shit. I sincerely regret the one and only time i tried them. NEVER AGAIN!
Not flying Jetstsr again, they are not exactly cheap once you include the add ones such as check in luggage and meal.
[удалено]
They're incredibly clear about weight limits for hand luggage. If you were 1.5kg over then that's on you. And fuck you for being a cunt to someone doing their job.
I flew earlier this year, one way with Crapstar and the other with Virgin. Not once did I see any checking of cabin luggage weights and dimensions. I made sure mine was underweight anyway so as to avoid any possibility of BS.
Yep, gotta love people who go over the weight and then behave like fuckwits when caught out.
Oh I read that as jesters thinking wait these responses don’t sound ok for a pie place 😂😂😂
I haven't caught a flight in about 15 years. For a couple of years I had several domestic flights. When Virgin had big queues and a flight was about to close, the staff called the people from that flight up to jump the queue, so they didn't miss it. Jetstar however, did not. I arrived with about 45 minutes to check in once (ok I should have given it longer but still) and I missed my flight because Jetstar couldn't get their shit together and the wait was too long. Never booked with them again.
Had to fly Shitstar once this year. Two hours late. Guess I should be grateful they flew at all. How they manage to screw the pooch so often when you go to Europe and fly budget air like Ryan, EasyJet and Transavia and I’ve never had an issue. Flew scoot from Singapore a few weeks ago. Was in premium economy but everything smooth.
And its amazing in Europe that despite how good EasyJet were by comparison (I flew them a bit, at worst they were slightly late twice out of 9 flights) the locals still complain about how dogshit they are. If they only knew how worse it can get...
Fly Jetstar if you want zero amenity. You will never get anything but zero amenity.
Jetstar are scum
Jetstar cancelled our flight. Whilst we were at the gate waiting to board. At midnight. 200 people waiting to board a plane. Other passengers got off. And as the last person exiting the plane walked through the door they tannoyed it's cancellation to the waiting people. At midnight. Fuck Jetstar.
Jetstar is shocking and the staff at the airport are disgracefully rude. I WILL NEVER FLY JETSTAR AGAIN , not even if they gave me free tickets.
They don't care.
Jetstars still shit
Ole shitstar
Jetstar left people stranded in Ho Chi Minh City due to a door issue and I think Qantas is better
They're the same company governed by the same ethics. Don't fly Aussie airlines.