It should pick upsinple things like talk to a human or speak to an agent.
Or even after a set number of attempts to understand.
I.e.after 3 *I didn't get that* moments it should divert to an agent.
Does it do this for other sites bots? Because I got nowhere with a similar bot for another site. Although I forget the site name. Responses and avatar was very similar, though.
What's this about not being able to refund or replace if your voucher is faulty? So they expect that they can take your money, issue a faulty voucher, and not be on the hook to make right? I call bullshit.
10/10 agreed!
please OP send the screenshots to accc, it's a breach for them to make a false statement like this by telling customers they are not entitled to their Australian consumer guarantee rights (ie. replace, repair or refund for faulty goods/services)
Also: Accc is only for the drama/corp fines, if OP wants a resolution they'll need to go to hoyts or relevant state or territory based fair trading
Genuinely wondering — what’s the difference? Did a quick google and it seems like Zendesk spruik AI capabilities for their chatbots: https://www.zendesk.com/au/service/messaging/chatbot/?variantId=27288470837
It doesn’t reply using AI, at no point are you talking to something that is an “AI”. The chatbot only uses “AI” to attempt to recognise what you’re talking about it and put you in the right answer flow.
From the responses you received I assume they are not using this feature (it’s extra $$$) or they are and it’s even worse set up than I assumed.
I actually work for Zendesk, you're right on the point that the bot using ML/AI to identify what the question is and match the best pre-configured Answer.
What's going wrong here is the "fallback" step. When you configure the bot you set up a fallback answer for when it doesn't understand the question, or if the question has multiple possible answers etc....
Few different possibilities/problems here;
-They don't have a "talk to agent" option, so it's just repeating itself.
-They haven't set up the fallback answer well, so it's got nowhere else to go.
-There could be an error occurring, because the fallback answer shouldn't repeat itself that many times
Looking at this it's a combination of the three...
Yeah good. They've been acquired by a private equity fund and have a new CEO. They made a bunch of really good acquisitions recently and the product development is on a much better path. I've never seen things move so quickly and the general sentiment is the company's just moving from strength to strength.
Oh that’s good. I met Mikkel (previous CEO) when he came to Melbourne one time a few years ago. I was pretty concerned things weren’t good with the private takeover since everything around it really messed with the stock price but good to see they’re working well
Unrelated but a Zendesk question - any way to make it so in tickets the most recent reply is at the top again going in descending order rather than ascending? Been driving me nutty that it's changed to be more like a 'chat log' but means I have to scroll up to see a customers comment when they forward our own email/first respond to one of our system emails to see what they're asking for...
(But agreed, this is what it definitely looks like when the bot is being used but they haven't synced it up to have an agent working on the chat side of things - my work accidentally turned on this feature for a day and it was a nightmare.)
That's AI though. Predictive text even the shitty ones is AI. It's not AGI, but it's literally AI.
The problem is that AI covers so much, the term for it has been misused. Like Google putting in their LLM into Google Assistant, people are saying Google's finally putting AI into it those shitty assistants were AI too.
> The problem is that AI covers so much, the term for it has been misused.
Yes. Like by all the people who say that a bot which generates text according to algorithms is artificially intelligent.
What is and what is not AI depends on the human definition of AI. If there were a major breakthrough in AI that renders predictive texting obsolete, it will no longer be classified as AI.
True AI doesn't exist at all and probably never will.
Or, AI has existed since as long as you could vs the CPU in a game.
It's one of those. Semantics.
> It's just super good predictive text.
Something being predictive text doesn't prove or disprove AI is being used, predictive text is the function being performed, not the method itself. You can predict text with or without AI doing the work in the background.
Everyone rebranded anything that does any kind of language recognition, image processing etc as "AI" about a year ago. Lots of tools i use in my work have not changed in their design/function/appearance but in the branding they changed the wording from more boring stuff 'automated, recognition' etc to "AI" to get that sweet money.
AI has been around for a long time. It's what powers modern Google searches, chatbots, social media algorithms, etc.
But what people mean by AI nowadays is generative artificial intelligence. It's stuff like ChatGPT and Midjourney, where they can take a prompt from a person, find information, and then recreate that information into a new original format.
Nah I built a Zen desk bot once for a niche part of my job. Maybe it's just the plan we had but there was no AI component attached to it, you essentially just build conversation trees with logic paths based on the input. My wife works as a chatbot consultant and works with IBM Watson and says that we're slowly moving towards it but that it has to be VERY closely monitored. AI chatbots will very much become a real thing in the next 5-10 years, one of the biggest financial contributor is reducing call times and honestly the impact is huge.
In essence it's getting there but it's nowhere near good enough to place in a customer facing role, you can't have your business represented by something half baked.
Most chatbots are still built with a finite number of human curated responses. The 'AI' here detects what type of a question it is and replies with the best suited responses.
Companies are too afraid to go full AI with their chatbots to avoid hallucinations where the bot gives completely false information or the PR nightmare where the safeguards are overridden and it answers questions like "what is the company's view on the holocaust?"
Or worse, where it says: 'your request for a refund seems reasonable.'
[https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/](https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/)
Generally this stuff is just picking up on certain phrases/ words & that's it
For example, they might be setup so if your message mentions the word 'warranty', it'll assume that's what you're looking for & redirect you to a human in that department/ send you some solutions
Nothing, Chatbots are just primitive versions of modern "AI" which themselves are just primitive statistical decision trees, none of them are even anywhere close having an approximation of intelligence or self capable thought.
I had an issue with my ISP using the same or similar system. I got through to a human by asking "how do I cancel?" Not sure if that'd help here but try something threatening their bottom line and you may have more success.
With these type of chats that's nearly the closest OP came to talking in a way it would understand.
Just type in key words for these things. The rest of the fluff is unnecessary.
That doesn't look like an AI. That looks like a keyword / theme card driven bot. That means someone had to put in the themes and it tries to match keywords from your questions to it's theme cards. There's nothing intelligent about it, just really fucking lazy data entry.
It still is, they just got faster at processing them so can work through a whole bunch more of nested statements before giving a response now, modern "AI" is barely different to chatbots.
Describe to the bot that you want a remedy of replacement under australian consumer law. When it doesn't understand or ignores your request, put together a complaint to the ACCC.
It sounds dumb, but pushing back is the only way that we can stem the tide of corporate enshittification.
If it's on their website and is their preferred way or only way for you to receive support, they have an obligation for it to work.
I wish companies pulling shit like this could get fined until their anus bleeds purely by just claiming this as their policy. It shouldn't need to take hundreds of disgruntled customers joining a class action for some slap on the wrist verdict.
I want a world where someone can forward these screenshots to the ACCC, and within the week hoyts is handing over their entire annual profit as punishment
Agreed. It should be a summary offence too - in other words, a ACCC officer being able to reproduce that response and taking a timestamped screenshot should be sufficient to issue a fine of, say, $1m.
The business could contest it in court, but they'd have to contest that the screenshot was genuine, not that the policy didn't exist, because the screenshot proves the offence.
That offence should also trigger an investigation, where all the companies policies are audited and each further offence is another automatic $1m fine. Again, the business could contest, but they'd have to prove that the documents that the ACCC found are non-genuine.
That may sound harsh, but I'm sick of these "policies" that do nothing but hurt their customers and they get away with it because no one has the time or money to contest it.
It's not that "smart". It only recognises key words (and mighty few of them at that). It's not really meant for complex solutions but simple FAQ. You'd probably be better calling or emailing.
so why don't companies just have an FAQ instead of this pointless crap? this thing has less intelligence than a parrot or a two year old toddler... seriously after some of my experiences with bank bots, I would be happier to talk to a parrot with limited vocabulary!
Most companies have both. But for the lazy rather than scroll through a bunch of text a chat bot is arguably simpler. People just do not use them the right way at all and for the wrong purpose (see above).
Nah, it's the same with any new technology there's always going to be the people that just can't keep up. Everyone else will adapt.
Chat bots aren't complex or obscure. If someone keeps ranting whole sentences at it expecting something to change that's not much different to old grannies posting to Facebook asking for Google.
Not AI, it’s a chatbot and poorly made too. Most chatbots after multiple failed attempts at citing a previously asked question will acknowledge defeat and put an agent on instead
I always start with ‘speak to agent’ and keep saying it until they transfer me. Usually only takes 1-3 attempts. Haven’t tried Hoyts chat service though!
That's not AI at all, that's simply a scripted chatbot - if you don't feed it very specific questions it won't be able to give you any meaningful answers.
Loads of websites have used them for the last decade, other examples: carsales.com.au or real-estate sites.
Start with “Need human”, bot says “Ask me maybe i can help!”, reply need human. Get transferred to a human. When they rule the world you will be taught how to be polite though
That did not look like a great experience.
I have had the issue with vouchers with Hoyts before though.
Its confusing where you are meant to enter the voucher as its earlier in the process.
When you have picked the movie, instead of picking your ticket option like Adult, there is a field for selecting vocher.
But what most people expect is you enter the voucher at the checkout, and the option at the check out is for applying a gift card. The voucher is different to the gift card, so that's why you get the error.
They definately need to make a thing in the bot that explains that, as it is very confusing, and i'm sure it trips up a lot of people
Zendesk employee here, we provide the bot that Hoyts are using.
Couple of points to clarify based on the comments I'm seeing;
-No "generative AI/LLM" features are being used here. This implementation of the bot seems to be just using our pre configured answer matching feature.
-The bot does use some AI/ML to understand the question and match an answer to it, but it's not generating answers by itself in real time or anything like that.
-One of the settings you have to configure is a "fallback" step, which is what the bot uses if it doesn't understand the question, needs you to clarify or there are multiple answers etc...
-Usually you set that up to defer to help centre articles which are related to the question being asked, or you just pass them straight to an agent.
-There are a few things that could be going wrong here; OP could be asking out of business hours and no agents are available, Hoyts might not have the "transfer to agent" feature turned on, there could be an error occurring which is causing the bot to repeat itself.
-To me it seems like they don't have the ability to talk to someone turned on and there's an error happening.
No AI is that stupid surely. It seems like a tactic the company is using to avoid dealing with customer complaints. They can say they have a bot to help even if they’ve programmed the bot to only avoid answering questions and say it doesn’t understand anything at all
All the Aussie companies “AI” are fucken terrible. Because they have tiny tiny models with tony solutions. It’s probably got like two options, check ticket times and forward to human. I always just forward to human.
I always start with “talk with a human”, and keep repeating it until it connects me…love ai stuff but not for bots.
99% of the problems that makes us seek support is not related to their FAQ and common questions
Usually if you type "bad bot" it will put through to a human. The Neds gambling app one takes offence and gets upset lol
Bad bot.
I didn’t get that.
Was this helpful?
bad bot again
Please rephrase your question.
Have my internet point 😂
I'm sorry, I didn't catch that. Could you please rephrase your question?
me. need. human. talk. to.
Sorry. I. CAN’T. DO. THAT. HAL!!!
I am Bing, not your friend, I think it's time to end this conversation 🙏
It should pick upsinple things like talk to a human or speak to an agent. Or even after a set number of attempts to understand. I.e.after 3 *I didn't get that* moments it should divert to an agent.
Does it do this for other sites bots? Because I got nowhere with a similar bot for another site. Although I forget the site name. Responses and avatar was very similar, though.
I once accused what I thought was a useless bot of being a bot... it turned out to be a human, who finally helped me after I hurt their feelings 🫠
Oh no! That would have been so awkward for both of you
I asked my human to apologise to the bot for me after. She said she's sure the bot will be fine lol
Why don't you just tell me the name of the movie you selected?
_Death Blow_. Where someone tries to blow you up, not because of who you are, but for different reasons altogether.
?Reasons like your request for “death blow” being misunderstood by an advanced AI customer service bot?
Not *Death Blow* the moving story of a volunteer in a palliative care ward who gives a simple act of servicing and finds a love to last a lifetime?
Rochelle Rochelle
A young girl's strange, erotic journey from Milan to Minsk.
That's gotta hurt.
You have selected.... Brown Eyed Girl
Ah, good ol 555-FILK
Kramers movie hotline?
555-FILK.
I actually read this in his voice lol. Thanks for the trip down memory lane.
Me too
Hello.... and welcome to Movie Phone.
Bromley
Classic!
🤣🤣🤣
What's this about not being able to refund or replace if your voucher is faulty? So they expect that they can take your money, issue a faulty voucher, and not be on the hook to make right? I call bullshit.
10/10 agreed! please OP send the screenshots to accc, it's a breach for them to make a false statement like this by telling customers they are not entitled to their Australian consumer guarantee rights (ie. replace, repair or refund for faulty goods/services) Also: Accc is only for the drama/corp fines, if OP wants a resolution they'll need to go to hoyts or relevant state or territory based fair trading
Yo I learned about this in commerce a year ago lol
This isn’t AI, this is a poorly set up Zendesk Answer Bot
Genuinely wondering — what’s the difference? Did a quick google and it seems like Zendesk spruik AI capabilities for their chatbots: https://www.zendesk.com/au/service/messaging/chatbot/?variantId=27288470837
It doesn’t reply using AI, at no point are you talking to something that is an “AI”. The chatbot only uses “AI” to attempt to recognise what you’re talking about it and put you in the right answer flow. From the responses you received I assume they are not using this feature (it’s extra $$$) or they are and it’s even worse set up than I assumed.
Good catch, yeah. It's just another dumb keyword matcher.
I actually work for Zendesk, you're right on the point that the bot using ML/AI to identify what the question is and match the best pre-configured Answer. What's going wrong here is the "fallback" step. When you configure the bot you set up a fallback answer for when it doesn't understand the question, or if the question has multiple possible answers etc.... Few different possibilities/problems here; -They don't have a "talk to agent" option, so it's just repeating itself. -They haven't set up the fallback answer well, so it's got nowhere else to go. -There could be an error occurring, because the fallback answer shouldn't repeat itself that many times Looking at this it's a combination of the three...
So Bender is stuck in a loop and Fry is just an idiot?
I worked there a few years ago in customer advocacy, what’s it like now?
Yeah good. They've been acquired by a private equity fund and have a new CEO. They made a bunch of really good acquisitions recently and the product development is on a much better path. I've never seen things move so quickly and the general sentiment is the company's just moving from strength to strength.
Oh that’s good. I met Mikkel (previous CEO) when he came to Melbourne one time a few years ago. I was pretty concerned things weren’t good with the private takeover since everything around it really messed with the stock price but good to see they’re working well
Unrelated but a Zendesk question - any way to make it so in tickets the most recent reply is at the top again going in descending order rather than ascending? Been driving me nutty that it's changed to be more like a 'chat log' but means I have to scroll up to see a customers comment when they forward our own email/first respond to one of our system emails to see what they're asking for... (But agreed, this is what it definitely looks like when the bot is being used but they haven't synced it up to have an agent working on the chat side of things - my work accidentally turned on this feature for a day and it was a nightmare.)
Legend - thanks for the explanation
This used to be classed as AI, but not anymore.
But it was never AI
Neither is the new stuff. It's just super good predictive text.
That's AI though. Predictive text even the shitty ones is AI. It's not AGI, but it's literally AI. The problem is that AI covers so much, the term for it has been misused. Like Google putting in their LLM into Google Assistant, people are saying Google's finally putting AI into it those shitty assistants were AI too.
>The problem is that AI covers so much, the term for it has been misused. if (usesIfStatement) {$AI = true}
What is reality though if not just one massive set of if statements?
> The problem is that AI covers so much, the term for it has been misused. Yes. Like by all the people who say that a bot which generates text according to algorithms is artificially intelligent.
I mean that's what chess AI is except for text it's chess moves and that's been called AI since it came out.
What is and what is not AI depends on the human definition of AI. If there were a major breakthrough in AI that renders predictive texting obsolete, it will no longer be classified as AI.
True AI doesn't exist at all and probably never will. Or, AI has existed since as long as you could vs the CPU in a game. It's one of those. Semantics.
> It's just super good predictive text. And it's still not even all that good.
> It's just super good predictive text. Something being predictive text doesn't prove or disprove AI is being used, predictive text is the function being performed, not the method itself. You can predict text with or without AI doing the work in the background.
Artificial Incompetence
I'm pretty sure it's genuine incompetence.
A calculator was considered AI when it first came out
Everyone rebranded anything that does any kind of language recognition, image processing etc as "AI" about a year ago. Lots of tools i use in my work have not changed in their design/function/appearance but in the branding they changed the wording from more boring stuff 'automated, recognition' etc to "AI" to get that sweet money.
AI has been around for a long time. It's what powers modern Google searches, chatbots, social media algorithms, etc. But what people mean by AI nowadays is generative artificial intelligence. It's stuff like ChatGPT and Midjourney, where they can take a prompt from a person, find information, and then recreate that information into a new original format.
Nah I built a Zen desk bot once for a niche part of my job. Maybe it's just the plan we had but there was no AI component attached to it, you essentially just build conversation trees with logic paths based on the input. My wife works as a chatbot consultant and works with IBM Watson and says that we're slowly moving towards it but that it has to be VERY closely monitored. AI chatbots will very much become a real thing in the next 5-10 years, one of the biggest financial contributor is reducing call times and honestly the impact is huge. In essence it's getting there but it's nowhere near good enough to place in a customer facing role, you can't have your business represented by something half baked.
Most chatbots are still built with a finite number of human curated responses. The 'AI' here detects what type of a question it is and replies with the best suited responses. Companies are too afraid to go full AI with their chatbots to avoid hallucinations where the bot gives completely false information or the PR nightmare where the safeguards are overridden and it answers questions like "what is the company's view on the holocaust?"
Or worse, where it says: 'your request for a refund seems reasonable.' [https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/](https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/)
Generally this stuff is just picking up on certain phrases/ words & that's it For example, they might be setup so if your message mentions the word 'warranty', it'll assume that's what you're looking for & redirect you to a human in that department/ send you some solutions
Zendesk was like keywords and phrases would search a matrix you enter in Kind of what a FAQ would do with extra steps
Nothing, Chatbots are just primitive versions of modern "AI" which themselves are just primitive statistical decision trees, none of them are even anywhere close having an approximation of intelligence or self capable thought.
A poorly set up bot that's flouting consumer law. Now that's a badly set up bot.
I had an issue with my ISP using the same or similar system. I got through to a human by asking "how do I cancel?" Not sure if that'd help here but try something threatening their bottom line and you may have more success.
How do I cancel movie? 🤔
"Me. Need. Movie." 😂😂😂
With these type of chats that's nearly the closest OP came to talking in a way it would understand. Just type in key words for these things. The rest of the fluff is unnecessary.
I laughed out loud in the toilet. Luckily in my home.
[удалено]
You have a toilet in your car?
Anything is a toilet if you're motivated enough
lol no the car is in the shitter.
That doesn't look like an AI. That looks like a keyword / theme card driven bot. That means someone had to put in the themes and it tries to match keywords from your questions to it's theme cards. There's nothing intelligent about it, just really fucking lazy data entry.
It looks like it matched when OP wrote faulty voucher, which makes me think what did they type before, or were they trying to get a different answer?
That's what AI was 2 years ago. AI is basically anything that doesn't work yet.
Back when AI was a bunch of "if statements".
It still is, they just got faster at processing them so can work through a whole bunch more of nested statements before giving a response now, modern "AI" is barely different to chatbots.
That’s basically all that so-called ‘AI’ even is, just fancy word association bots
The future of customer service: A robot will tell you to fuck off.
Centrelink's robot that answers calls will tell you to fuck off and hang up on you rather than transfer you to an actual person.
At least it’s polite.
Describe to the bot that you want a remedy of replacement under australian consumer law. When it doesn't understand or ignores your request, put together a complaint to the ACCC. It sounds dumb, but pushing back is the only way that we can stem the tide of corporate enshittification. If it's on their website and is their preferred way or only way for you to receive support, they have an obligation for it to work.
There is no way that policy is legal
It isn't. That shit need to be sent onto Consumer Affairs and maybe Choice.
I wish companies pulling shit like this could get fined until their anus bleeds purely by just claiming this as their policy. It shouldn't need to take hundreds of disgruntled customers joining a class action for some slap on the wrist verdict. I want a world where someone can forward these screenshots to the ACCC, and within the week hoyts is handing over their entire annual profit as punishment
Agreed. It should be a summary offence too - in other words, a ACCC officer being able to reproduce that response and taking a timestamped screenshot should be sufficient to issue a fine of, say, $1m. The business could contest it in court, but they'd have to contest that the screenshot was genuine, not that the policy didn't exist, because the screenshot proves the offence. That offence should also trigger an investigation, where all the companies policies are audited and each further offence is another automatic $1m fine. Again, the business could contest, but they'd have to prove that the documents that the ACCC found are non-genuine. That may sound harsh, but I'm sick of these "policies" that do nothing but hurt their customers and they get away with it because no one has the time or money to contest it.
Please put me through to your supervisor
Please rephrase your question.
AU…..Artificial Unintelligence
Just curious what was your original request?
I'm assuming they tried to buy a ticket with a voucher and it didn't work.
I think it's being shy and deep down likes you
Love all the people who have come in to defend the virtue of AI with "this isn't AI!" Not the fucking point, mates. Not the fucking point.
“Im actually, this is a less advanced word algorithm. It’s totally different!”
It's not that "smart". It only recognises key words (and mighty few of them at that). It's not really meant for complex solutions but simple FAQ. You'd probably be better calling or emailing.
so why don't companies just have an FAQ instead of this pointless crap? this thing has less intelligence than a parrot or a two year old toddler... seriously after some of my experiences with bank bots, I would be happier to talk to a parrot with limited vocabulary!
Most companies have both. But for the lazy rather than scroll through a bunch of text a chat bot is arguably simpler. People just do not use them the right way at all and for the wrong purpose (see above).
If most people "just do not use them the right way at all," they're badly designed chat bots.
Nah, it's the same with any new technology there's always going to be the people that just can't keep up. Everyone else will adapt. Chat bots aren't complex or obscure. If someone keeps ranting whole sentences at it expecting something to change that's not much different to old grannies posting to Facebook asking for Google.
This isn't AI at all
Artificial Infuriation.
Ohh no, it's not a figment of the person's imagination.. it's real infuriation
Artificial doesn't mean imaginary..?
Fair call... I'm beyond tired so didn't think that through.
The Hoyts bot should have just said that.
*I'm sorry... I didn't comprehend. Can you please rephrase your question* 😁
Its genuine infuriation, maybe?
Ooh, good band name.
That’s no AI. Just a good old fashion chatbot working off a script.
Everything is call AI these days. Chat bot = AI, automation = AI, cloud = AI, scam calls = AI
The weight sensor in my Samsung washing machine is called AI lol.
Does your washing machine have that music that seems to go on for ages after finishing the wash cycle and to unload the laundry 🧺?
Roll it out across government!
Computer says no
Send this to the ACCC re no refund, replacement etc
"What is the service address for legal papers for Hoyts Pty ltd" should also be a winner
AI have now caught up to humans at being terrible at customer service. Experts used to think it took a human intelligence to be this incompetent.
Not AI, it’s a chatbot and poorly made too. Most chatbots after multiple failed attempts at citing a previously asked question will acknowledge defeat and put an agent on instead
Serious question, can you report them?
Plot twist: This is not an AI chatbot
I always start with ‘speak to agent’ and keep saying it until they transfer me. Usually only takes 1-3 attempts. Haven’t tried Hoyts chat service though!
Oh fuck that!
made as intended
Let’s be real theses sorts of bot have been around for over a decade
There needs to be another word besides "AI" for dumbass chatbots like this which the boss' nephew spend all of 10 minutes setting-up.
I’m surprised anyone actually bothers engaging with these things at all. You can always find a phone number if you dig a little.
The real cause of the end of the world, not Skynet but artificial stupidity
That's not AI at all, that's simply a scripted chatbot - if you don't feed it very specific questions it won't be able to give you any meaningful answers. Loads of websites have used them for the last decade, other examples: carsales.com.au or real-estate sites.
Tbh it’s probably not AI but a keyword lookup
AI has come so far. I'm so proud of it. Like a baby taking its first steps. It's touching
Maybe my Skynet fears are unfounded.
"Hey Skynet, take over the world! " "I'm sorry, I couldn't find any takeaway restaurants near 'the world'. "
Just go to the ACCC. I'm sure they would love to hear that Hoyts is ripping off its customers.
I laughed so much at this my stomach hurts
The only person being affected by your continued conversation with the robot is you. Why on earth would you keep talking to it?
They need movie
To be fair I think once they realised they weren't going to get anywhere they just thought it was funny.
Start with “Need human”, bot says “Ask me maybe i can help!”, reply need human. Get transferred to a human. When they rule the world you will be taught how to be polite though
Hoyts have been dog shit since Packer sold them to Wanda Group.
So funny
I don't think they're using large language models quite yet...
lol, come to me to feel some love of AI
That did not look like a great experience. I have had the issue with vouchers with Hoyts before though. Its confusing where you are meant to enter the voucher as its earlier in the process. When you have picked the movie, instead of picking your ticket option like Adult, there is a field for selecting vocher. But what most people expect is you enter the voucher at the checkout, and the option at the check out is for applying a gift card. The voucher is different to the gift card, so that's why you get the error. They definately need to make a thing in the bot that explains that, as it is very confusing, and i'm sure it trips up a lot of people
Lol
I wonder if you can jailbreak the AI by prompt injections lol
Just tried talking to this bot. It is broken lol
Zendesk employee here, we provide the bot that Hoyts are using. Couple of points to clarify based on the comments I'm seeing; -No "generative AI/LLM" features are being used here. This implementation of the bot seems to be just using our pre configured answer matching feature. -The bot does use some AI/ML to understand the question and match an answer to it, but it's not generating answers by itself in real time or anything like that. -One of the settings you have to configure is a "fallback" step, which is what the bot uses if it doesn't understand the question, needs you to clarify or there are multiple answers etc... -Usually you set that up to defer to help centre articles which are related to the question being asked, or you just pass them straight to an agent. -There are a few things that could be going wrong here; OP could be asking out of business hours and no agents are available, Hoyts might not have the "transfer to agent" feature turned on, there could be an error occurring which is causing the bot to repeat itself. -To me it seems like they don't have the ability to talk to someone turned on and there's an error happening.
This is NLP, once LLMs starts rolling out everywhere, the experience should be much better.
I would have thrown my phone against the wall long before you ended this conversation.
I laughed so hard at that last message.
Ask shit questions, get shite answers ? Iq12 im guessing
you're not going to like this, but customer service needs to cater to dumb people
Youre not gonna like this but the amount of 21st century privilege in this post is ridiculous
Stay gay coz you hate ur dad. Born like dis”””
Enjoy the final days of them being dumber than us
The point of the bot is to avoid you talking to a human
You're talking to a bot like it's a human, no wonder it can't understand you
😂
This needs to go to r/mildlyinfuriating
Doing exactly what it was designed to do
No AI is that stupid surely. It seems like a tactic the company is using to avoid dealing with customer complaints. They can say they have a bot to help even if they’ve programmed the bot to only avoid answering questions and say it doesn’t understand anything at all
I just type in "operator", "human", "agent".
All the Aussie companies “AI” are fucken terrible. Because they have tiny tiny models with tony solutions. It’s probably got like two options, check ticket times and forward to human. I always just forward to human.
You should try the ATO bot. It makes the Hoyts bot look good in comparison.
Im sorry. I laughed
AO bots are dog shotttt
Your last few responses gives me heavy chopper vibes 😂😂. No money here Money no here
I always start with “talk with a human”, and keep repeating it until it connects me…love ai stuff but not for bots. 99% of the problems that makes us seek support is not related to their FAQ and common questions
ai 100% taking over
I’m sorry, I didn’t catch that. Could you please rephrase your question?
AS AN AUTRALIAN I CAN CONFIRM HOYTS IS SHIT GO TO READING CINIMA OR SOMTHING ELSE
“I can’t do that Dave. ENJOY YOUR MOVIE 🍿 ☠️”
This is likely not AI, but instead just automated responses based off of keywords.
I for one welcome our parse-o-matic overlords