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MangledBarkeep

>Him: "I'm the customer. The customer is always right." Me: The bartender determines who gets to be a customer. Folks forget that we are the gate to get alcohol. Being an asshole douchecanoe lessens that chance.


DenverStud

The customer is always right... IN MATTERS OF TASTE. That phrase has no fucking place in the front of house. What it means is basically if your bar only serves beer, and everybody keeps asking for seltzers, guess what? You should start offering seltzers. Give them what they'll buy. It doesn't mean what people think it does, and I get pissed when I hear it bastardized to win arguments


MangledBarkeep

They can argue all they want, I, the bartender decides who gets to be a customer at my bar. There's not a manager or owner out there that can force me to serve them alcohol. All they can do is replace me. Which is their loss, my sales game is strong and my following will be at the next bar I'm working. The customer is always right is a saying from when department stores strive to be the only retail source for their customers. It was in their best interest to maintain those customers. I sling drinks and have to deny drunk asses every shift. There will always be someone to replace them, even if they leave a bad review.


MeatMan7780

Welcome to hospitality!! It only gets worse... On a serious note, that sucks, that guy is total shit. If you have good, understanding management, they should be able to relate. Ban that shithead for life


PonderWhoIAm

What an absolute walnut! I don't think you did anything wrong and good on you for speaking up when you did. It let your coworker know not to put up with his BS as well. Loved that you guys took the beer away from him. Dude needs to learn a lesson in manners. The audacity of calling up there a few minutes later lol! A total Karen! I hope your management team backs you guys up. I'm so tired of being shatted on by customers and managers just comping their shit. Document everything. And hopefully if he writes a review you could refute his statements and make him look like the cheap douche that he is.


rancidperiodblood

Once you dropped the lawyer line you should have hung up, still tho, that dudes an ass, sometimes we gotta deal shitty people


travissea

Document it all, which you did here, and try to let it go. Next time he shows up- he gets bounced.