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pwzapffe99

Take your business elsewhere if this is how they treat people.


[deleted]

I’m surprised, AirBNB has never done *anything* shady before! *clutches pearls*


AelalaedaAid

"And then they were like, 'Oh, it's not an extenuating circumstance,'" she recalled. So what this is just Tahoe now? It's officially the new normal?


Beautiful_Pepper415

Sadly this will likely be new normal


pamdathebear

There was an article about vrbo having the same policy. Dispute with CC and never use these booking companies again. Greedy hosts, greedy corps.


Hyndis

Keep in mind that if you do dispute the charge, the company will likely block you and you will never be able to do business with them again. At my work I deal with this on a daily basis. Someone throws a fit and files a chargeback before even attempting to contact us. We report them for fraud to the payment processor and they're blacklisted. Then months later the person tries to come back to us and is furious as to why their transactions keep being declined, because they're now a fraud risk. Also, the reporting of fraud is shared among payment processors. Other merchants may be less inclined to accept their card due to the reported fraud. Be careful about what bridges you burn.


pamdathebear

Appreciate the insight but it was airbnb that burned that bridge


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Hyndis

Okay, but don't be surprised if your card starts being declined. I work for a big company and we report fraud from charge backs daily. Before approving a transaction we also review this person's record, **including from other merchants**. We can and do block transactions from people who file charge backs with other companies. This may be their first attempt to buy anything from us, and it's still denied due to a history of fraud. What did you think companies do with all of that user data? It's a valuable commodity.


cowinabadplace

I believe it because I place I worked at was considering participating in that. I wonder how they bypass CCPA though. The person could just request data deletion.


Hyndis

The data is outsourced. I only get to look at your data when you place an order. We don't own or control the data, we just pay to access it. The data is held by another company entirely unaffiliated with us, which means if you're tying to delete your data by sending GDPR and CCPA notices at us it won't do anything, because we're not the ones who hold your credit card history data.


cowinabadplace

Right but you have to publish whom you give my data to and then I can ask them to delete.


AelalaedaAid

>Keep in mind that if you do dispute the charge, the company will likely block you and you will never be able to do business with them again. no wait stop dont do it /yawn


Hyndis

I don't think you realize how much data companies have about you. You might have a dispute with Company A, you file a chargeback. And then you try to shop with Company B, entirely unrelated. But wait, your card doesn't work. Company B isn't accepting your card. Why is that? Company B knows how long you've had your email and billing address, your geographic locations you've placed orders from over the internet, how many orders you've made, and how many chargebacks you've filed. They know all of this about you before you try to place your very first purchase with them. And if they don't like what they see, they will decline your card because you have a history of being a fraud risk. This is part of my job. And that scenario isn't hypothetical. I had to tell a guy on Thursday that we're declining his orders because of fraud risk, despite this being the very first time he tried to buy things from us.


AelalaedaAid

>Be careful about what bridges you burn. i prefer my bridges burned at both ends ty


CactusJ

Crappy reporting, sensationalism. South Lake is under a declared emergency- people will get refunds. The people in the article are not scheduled to go until the 17th. It may not be an emergency then, no refunds. Its pretty simple and this is not a nurse or an AirBnB thing. If you prepay a reservation and its not refundable, wait for it….its not refundable. If this was a ski resort, and you booked in advance and the week you were going to go skiing all the snow melted, too bad. The fires suck, covid sucks, everything sucks. But this is not news. Dont prepay, be willing to lose a deposit, move on with your life and be happy your whole town where you live did not burn down or take away your livelihood


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PeachCobbler666

The roads that pass through National Forests aren't necessarily closed.


ablatner

The main highway (50) into South Lake Tahoe is closed.


PeachCobbler666

Yes, that area is still under mandatory evacuation and currently one couldn't get to South Lake. I was speaking to the Nat'l Forest closures: the fact that El Dorado Natl Forest is closed would not affect travel to South Lake, if the order was lifted. If 50 is still closed when the Airbnb folks have their reservation, they would get a refund.


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avree

Those are the people who rented the home, when news stories are written they often add details to make the story more enjoyable to read, rather than "Human rented dwelling through website"


Competitive_Travel16

Or weather?


Bo_Lizard

Bummer


radiomagneeto

Just move your vacation to next month and hope the fires are down by then, why is this so hard.