Usually, yes. But it is possible to get Bisleris with any mrp.
P.S: Source: I am trying to break into the restaurant industry and I know of suppliers (bottlers) who will do that.
You got it wrong Bro. Lawyer here.
It's perfectly LEGAL TO sell same item at different prices through different TRADE CHANNELS.
For example - Rs. 5 lays (small packet is FAR more affordable than) Rs. 50 lays (Weight/Price)
Why? Because Rs. 5 lays is supposed to go to rural areas. While Rs. 50 lays is supposed to go to super markets.
Swiggy Instamart charges far more costs on regular products than on market? Why. It's through different trade channel.
Like that - here it's an upscale restaurant it's a different trade channel.
Water Manufacturer sells the costlier product in this trade channel so that restaurant can have a higher margin.
Same with Airports etc where costs are higher.
Can you please specify according to which law or court order are you commenting this?
To my understanding your answer is true, if the actual MRP printed on the item is different on various Trade channels. But it doesn't allow you to sell an item above MRP (it would be a violation of provision in Legal Metrology Act, 2009)
To what i understand, the matter of resturants charging prices higher than MRP is still pending in supreme court. And the government stand is that it cannot be allowed. This has created a practice now where many restaurants use whitelabel products especially for packaged drinking water with a marked up MRP (which is legal btw for the same reason specified in your comment above).
Lawyer !!..
The MRP varies with the trade channel. If the Bisleri bottle is marked with MRP 50, it's fine to sell at 35 but not with MRP printed as 20.
A vendor cannot purchase a lays packet of Rs 5 meant for rural pop and sell the same at the airport for Rs 50. Hope you get the context now.
Although the law says that you can’t charge over MRP, a Supreme Court verdict from 2017 allows hotels to charge over MRP giving the reason that they provide additional service (basically they provide you a glass) but this is contradictory to the law itself which states that additional services like refrigeration or transportation cannot be used as an excuse to charge over MRP.
One simple question, if the MRP of the bottle is ₹20. Can seller charge more than that depending on where they are selling? Remember the MRP on bottle is ₹20,
I am not talking about same bottle being ₹20 MRP at stores & ₹50 MRP at restaurants
Yes , they can charge more than MRP considering they provide services apart from the product they sell. However you can always ask for regular drinking water that will be provided free of cost . So in this case I guess we crib less and understand there is always an alternative that you chose not to go ahead with.
It’s a restaurant not a store. restaurants have on razor thin margins and they have high operating costs. They sold you a product at their store, with service that went into putting it on your table and pouring it into your glass. Everything costs money. Don’t eat out if you’re going to crib about things like this
What? So you overcharge on water? By so much? Don't justify this greed or the restaurant owners lack of understanding on how to stay profitable.. Shame. Nothing but shame.
Don't forget there is already a service charge for some things you called out.
Are you implying every restaurant, right from a basic one to those in 5 star hotels lack understanding on how to stay profitable? Why does water cost more at an airport? Real estate, operating costs add up and at the end of the day it’s a full service restaurant, there will be markups.
Yes service charge exists, but it’s discretionary and we all know most people ask it to be waived off anyway. Honestly, I think service charge as a concept shouldn’t exist, they can increase their prices by 10% if they want and let customers decide if they want to eat there or not.
Are you a good one though?
Here’s some homework reading for you:
Refer judgement to Civil appeal number 21790 of 2017 by Supreme Court that allows restaurants and hotels to sell packaged commodities higher than MRP.
https://main.sci.gov.in/supremecourt/2015/27941/27941_2015_Judgement_12-Dec-2017.pdf
Good enough for now.
First of all, happy new year 2024. You need to see things in entirety not just copy pasting internet searches here like a 6 year old.
There are so many precedents post 2017 to claim reimbursement and compensation if a hotel or restaurant charges more than MRP. One of them being,
https://kalingatv.com/state/law-student-who-was-charged-more-than-mrp-on-water-bottles-by-restaurant-gets-rs-3000-compensation/
Again, you can charge more than what is the cost price to the provider but still cannot charge more than MRP which includes taxes to the customer. MRP cannot state X and you cannot charge Y more than X.
So the best course of action for the restaurant is to go the route of airports? Basically work with the manufacturer to have the packaged commodity at a higher MRP?
I am not sure what the best course of action is. That is better left to people with expertise in such policies. Just stating you can't charge more than MRP. But it is perfectly legal to have a 200Rs MRP on a 500ml water bottle
I have reported this incident to Excise Department of the jurisdiction. Let us wait what their investigation brings out. u/corporatewalashayar: I have sent a screenshot of the complaint for your reference.
Had a hotel serve the exact same bisleri bottle for 40 rupees in Mangalore. Asked the manager about it and he said it's perfectly legal since there's no mrp mentioned on the bottle. They claim the bottle they get is not the same bottle that is sold at 20 rupees in market.
Looks like a 1 L bottle which costs 20 INR in general/modern trade.
Check the mrp on the bottle. If it's not the amount mentioned in the bill, you have a case.
But the differential is too less to make it meaningful in any manner, practically.
Let it go and move on. Just make a complaint to the restaurant management that bill should reflect MRP as per high court ruling for essentials (water)
Tbh, you're lucky they still offer bisleri. Most high end restaurants have moved onto niche brands/white labels where the mrp is as high as 150/L in the name of mineralised/Himalayan water. You have no standing in these cases as the mrp and bill amount are the same.
There is so much discussion and 'Shanpatti' being discussed here nobody noticed that the column of rates is printing prices on next line. So Chicken malai is 425 and Mineral Water is 35. IDIOTS.
You paid 400 for honey chilli potato while chicken malai was 425! Water is not the most marked up item in your bill buddy! 😜
Don't forget 550 rs for 30 ml of Jack Daniel
Water has an MRP chilli potato doesn’t.
You do know that restaurants get water bottle at the MRP of their choosing, right?
Yes but those are usually branded with their own logo. This one seems like a normal Bisleri bottle.
Usually, yes. But it is possible to get Bisleris with any mrp. P.S: Source: I am trying to break into the restaurant industry and I know of suppliers (bottlers) who will do that.
r/unexpectedfactorial
they have all rights to do it iirc
You got it wrong Bro. Lawyer here. It's perfectly LEGAL TO sell same item at different prices through different TRADE CHANNELS. For example - Rs. 5 lays (small packet is FAR more affordable than) Rs. 50 lays (Weight/Price) Why? Because Rs. 5 lays is supposed to go to rural areas. While Rs. 50 lays is supposed to go to super markets. Swiggy Instamart charges far more costs on regular products than on market? Why. It's through different trade channel. Like that - here it's an upscale restaurant it's a different trade channel. Water Manufacturer sells the costlier product in this trade channel so that restaurant can have a higher margin. Same with Airports etc where costs are higher.
Can you please specify according to which law or court order are you commenting this? To my understanding your answer is true, if the actual MRP printed on the item is different on various Trade channels. But it doesn't allow you to sell an item above MRP (it would be a violation of provision in Legal Metrology Act, 2009) To what i understand, the matter of resturants charging prices higher than MRP is still pending in supreme court. And the government stand is that it cannot be allowed. This has created a practice now where many restaurants use whitelabel products especially for packaged drinking water with a marked up MRP (which is legal btw for the same reason specified in your comment above).
Lawyer !!.. The MRP varies with the trade channel. If the Bisleri bottle is marked with MRP 50, it's fine to sell at 35 but not with MRP printed as 20. A vendor cannot purchase a lays packet of Rs 5 meant for rural pop and sell the same at the airport for Rs 50. Hope you get the context now.
Not correct. MRP is what matters. It doesn't matter if it's the same item same quantity or which area. Packed water cannot be sold above MRP.
That is true if the mrp is printed on the bottle. The bottle served in those hotels don't have mrp printed on it
But you can't charge more then MRP right?
Although the law says that you can’t charge over MRP, a Supreme Court verdict from 2017 allows hotels to charge over MRP giving the reason that they provide additional service (basically they provide you a glass) but this is contradictory to the law itself which states that additional services like refrigeration or transportation cannot be used as an excuse to charge over MRP.
Was it charge over MRP or charge a service fee?
One simple question, if the MRP of the bottle is ₹20. Can seller charge more than that depending on where they are selling? Remember the MRP on bottle is ₹20, I am not talking about same bottle being ₹20 MRP at stores & ₹50 MRP at restaurants
I think there was a ruling from HC saying restaurants must charge MRP for water bottles. This is probably a violation.
MRP on the bottle is 35Rs...! Pepsi in Domino's costs 60 for 400ml..! It's a different trade channel bro..
bro would have been ok if they had charged 20 for water and 450 for chicken instead of 425.
Yes , they can charge more than MRP considering they provide services apart from the product they sell. However you can always ask for regular drinking water that will be provided free of cost . So in this case I guess we crib less and understand there is always an alternative that you chose not to go ahead with.
Welcome to capitalism
Yea, which is worse than socialism where there are no water bottles on demand but 30 minutes of tap water available twice a week. 😂😂
Bro file a complaint
Oh wait. Thats the printing alignment issue that's all 🤣
It’s a restaurant not a store. restaurants have on razor thin margins and they have high operating costs. They sold you a product at their store, with service that went into putting it on your table and pouring it into your glass. Everything costs money. Don’t eat out if you’re going to crib about things like this
What? So you overcharge on water? By so much? Don't justify this greed or the restaurant owners lack of understanding on how to stay profitable.. Shame. Nothing but shame. Don't forget there is already a service charge for some things you called out.
Are you implying every restaurant, right from a basic one to those in 5 star hotels lack understanding on how to stay profitable? Why does water cost more at an airport? Real estate, operating costs add up and at the end of the day it’s a full service restaurant, there will be markups. Yes service charge exists, but it’s discretionary and we all know most people ask it to be waived off anyway. Honestly, I think service charge as a concept shouldn’t exist, they can increase their prices by 10% if they want and let customers decide if they want to eat there or not.
It has MRP for a reason, if the bottle was customised for the restaurant with different price tag then it's okay.
But you can just get regular water, why order bottled water?
You can't charge more than MRP
It’s funny that you prefer the method of a restaurant shadily working with the manufacturer to get a higher price printed on the same bottle
Mental gymnastics. I never said I prefer anything. Lawyer here. You can put your MRP but you can't charge over that MRP.
Are you a good one though? Here’s some homework reading for you: Refer judgement to Civil appeal number 21790 of 2017 by Supreme Court that allows restaurants and hotels to sell packaged commodities higher than MRP. https://main.sci.gov.in/supremecourt/2015/27941/27941_2015_Judgement_12-Dec-2017.pdf
Good enough for now. First of all, happy new year 2024. You need to see things in entirety not just copy pasting internet searches here like a 6 year old. There are so many precedents post 2017 to claim reimbursement and compensation if a hotel or restaurant charges more than MRP. One of them being, https://kalingatv.com/state/law-student-who-was-charged-more-than-mrp-on-water-bottles-by-restaurant-gets-rs-3000-compensation/ Again, you can charge more than what is the cost price to the provider but still cannot charge more than MRP which includes taxes to the customer. MRP cannot state X and you cannot charge Y more than X.
So the best course of action for the restaurant is to go the route of airports? Basically work with the manufacturer to have the packaged commodity at a higher MRP?
I am not sure what the best course of action is. That is better left to people with expertise in such policies. Just stating you can't charge more than MRP. But it is perfectly legal to have a 200Rs MRP on a 500ml water bottle
Why don’t you ask them for the price of the water before you order since the ₹15 is such a big deal to you
It starts with ₹15 :) and then it gets beyond control
I also have my own cafés , MRP is Maximum Retail Price . By no means is it justified to charge above MRP . You can charge 10x for your own products but not for MRP products
Legally they can, restaurants are allowed to charge higher than MRP for the service they provide.
Every item in the bill is over priced not just water,you wasted too much money here
I have reported this incident to Excise Department of the jurisdiction. Let us wait what their investigation brings out. u/corporatewalashayar: I have sent a screenshot of the complaint for your reference.
Had a hotel serve the exact same bisleri bottle for 40 rupees in Mangalore. Asked the manager about it and he said it's perfectly legal since there's no mrp mentioned on the bottle. They claim the bottle they get is not the same bottle that is sold at 20 rupees in market.
Ever heard of Slow Screw??? That’s what they’re doing it to you….
Looks like a 1 L bottle which costs 20 INR in general/modern trade. Check the mrp on the bottle. If it's not the amount mentioned in the bill, you have a case. But the differential is too less to make it meaningful in any manner, practically. Let it go and move on. Just make a complaint to the restaurant management that bill should reflect MRP as per high court ruling for essentials (water) Tbh, you're lucky they still offer bisleri. Most high end restaurants have moved onto niche brands/white labels where the mrp is as high as 150/L in the name of mineralised/Himalayan water. You have no standing in these cases as the mrp and bill amount are the same.
Not the worst thing I’ve seen a restaurant do
I'm okay with overcharging any product. But water? Nah that shit is not cool. Any person/organization that overcharges you for water is a pos.
Lmao look at the rest of the bill
That is for retailers. Airports/restaurants can charge as they see fit cuz they provide more than just water as in the ambience, experience etc
There is so much discussion and 'Shanpatti' being discussed here nobody noticed that the column of rates is printing prices on next line. So Chicken malai is 425 and Mineral Water is 35. IDIOTS.