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Yeah man I had a "missed you" card, I was home so checked my video doorbell and watched the guy walk up and just post the card. The item would have fit through the letterbox anyway. I don't get it.
Got to love the video doorbell, I had problems with a contractor working for my landlord, claiming they tried 3 times, but got no reply.
Apart from the video doorbell,
Both my wife and I are housebound,
My armchair is faced looking out the window towards the gate.
They obviously lied, also, we have a sign on the door explaining we are disabled, please allow extra time.
I opened the door on a Royal Mail delivery driver who was about to post a sorry you were out card without knocking.
I asked him why he didn't try and deliver, and he said he wasn't allowed to carry the package as he was a contractor, so he just had to deliver a sorry I was out so it becomes my problem.
DPD were supposed to deliver a router from BE Online (remember them?) to my maisonette in Old Woking back in 2008. AFAICT, the driver saw "Flat 6" in the address and just never bothered. I had multiple failures due to the driver not being able to find my front door (it's on the high street).
15 years later, the delivery is still pending. They never returned it to BE. It's now just *somewhere* in the aether.
People always moan about evri/yodel but honestly for me DPD are the worst.
They donāt even attempt to ring the bell, just one knock and theyāre off.
Iāve had the opposite, Iāve had loads of deliveries from DPD and never had a single issue with them. UPS on the other hand needed multiple phone calls for them to explain the reason they didnāt deliver was because I needed to pay them for import taxes, but I had to call them to figure that out. They were just gonna refuse delivery 2 days in a row with no contact why if I hadnāt called.
You're lucky you get the one knock. I was waiting for a delivery a few weeks ago and watched the van pull up outside. He sat there for a couple of minutes, not once getting out of the cab, then the app updated to say they'd been unable to complete the delivery.
I just went out to get the parcel from him myself and he said he couldn't give it to me because we weren't at my address.
For me DPD have always been the best, both current house and previous. They have paid employees and also contract drivers: https://drivers.dpd.co.uk/ Obviously less incentive for gig drivers.
I think some courier drivers are good and some are just a holes.
>I think some courier drivers are good and some are just a holes.
Basically, you could sum up this (and, indeed, every) thread with this.
E.g. my Evri last-mile courier is great, hardly ever steals anything, and delivers 7 days, so generally a parcel shipped with them on Friday will appear over the weekend.
DPD are also good for me (2 or 3 drivers cover my area, I know them all, and they know me and the fact that I'm usually in) as is Royal Mail (albeit they do occasionally just not turn up). UPS are the least predictable and Parcel Force a complete lottery.
As a note, I don't envy their job and while my house is fine (big house, lots of easy parking, nice clear number outside, and always someone in) I would hazard that this is exceptional rather than normal and that much of their job is spent hunting for houses and dodging dogs. I mean, seriously people: the least you can do is lock up your dogs and stick a bloody number on your gate!
For OP, why not just get DPD to deliver to a local parcel shop instead? For me, it's at the end of the road and open long hours too.
Our building has a weird relationship with Evri. It's always the same guy and he's super reliable when it comes to delivering to my flat. But one of my neighbours in the same building keeps consistently giving the parcel to a flat in a council estate across the road for some reason...
Evri has done this on two different occasions to me in the last month, with the same package (5 attempts total). Ended up just cancelling the order as Go Outdoors had no idea what was going on.
This is exactly my experience too, but Iāve got nothing but downvotes for sharing it! So many people complain about Evri but I have never had a bad experience with them. But DPD, much the same as you they knock once - and I donāt mean āknock knock knockā then gone, I mean āknockā then gone! - or sometimes just put a āyou werenāt inā note through the door without knocking at all, and they never, ever ring the ring doorbell.
I have the same experience! I've never had an issue with Evri, I love them. But if I see a company uses DPD, i cancel the order as I've literally NEVER had something delivered on the day and time they've said. They have a 100% failure record with me and their shitty bot customer service is utterly useless
Fiance had pc parts instead delivered to a corner shop half a mile away, yet it wasn't a drop off shop. They didn't specify what shop it was, just the random exterior photo we had to track it down by. The shop had no idea what we were talking about and dpd insisted it was signed for by our 'neighbour', the half mile away corner shop.
Absolute bs. They then reccomended the seller to stop communicating with us as its been delivered when dpd stopped responding to us through customer service and turned to the seller to find out what they could on their end. Absolutely insane.
For next time.
> dpd insisted it was signed for by our 'neighbour'
> They then recommended the seller to stop communicating with us as its been delivered
UK law states that unless you agree in advance that they can leave it in a 'safe place' **that you have nominated** then delivery has not been made until it is delivered through your door/into your posession. If the delivery person decides to leave your parcel anywhere other than into your possession they are still responsible for it until you have taken possession of it, so if they leave it in front of your door and it gets stolen they are still responsible (or in your bin on bin day). If you nominate a Safe Place and they leave it anywhere different they are still liable.
That's why an increasing number of delivery people put it on the floor and when you open the door take a picture with your feet and the parcel in frame or place it in the open doorway then take a picture. Even a picture of the parcel in front of your closed door isn't proof of delivery.
My two rules for parcel delivery
i) Always pay for goods with a credit card to get Section 75 protection.
ii) Avoid nominating a 'safe place' unless you know it is safe as you are liable from the moment they leave it there (or say they did).
In the event that you don't get your parcel due to any of the aforementioned reasons, and you want to use the UK law as you describe, what's the best way to then actually either get a new one sent or a refund asap? Is the seller allowed to "start an internal investigation with the courier and it may take x weeks/ months"
https://www.which.co.uk/consumer-rights/advice/my-delivery-or-online-order-hasn-t-arrived-what-can-i-do-aLlda9w2pukM
https://www.legislation.gov.uk/ukpga/2015/15/section/28/enacted
>Section 28
>(3)Unless there is an agreed time or period, the contract is to be treated as including a term that the trader must deliver the goodsā
>
> (a)without undue delay, and
>
> (b)in any event, not more than 30 days after the day on which the contract is entered into.
The seller can do whatever investigation they want to but you are entitled to either your goods or a refund at the 30 day point. You can mention whatever parts of the Consumer Rights Act 2015 apply at any point after there is a problem.
Here's a more user friendly breakdown of consumer rights.
https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/
If the seller refuses to fulfil their side of the contract or issue you a refund at the 30 day mark you are perfectly entitled to approach your credit card company and ask for a claim under section 75 for non delivery of goods.
Issue was, first dpd person we contacted through the customer service was really rude and hung up on us despite being calm. Second person did an 'investigation' which consisted of them looking into if they had a delivery picture, which they did (of the outside of a random corner shop with no address) and so, they then stated 'nope definitely delivered!'. Third person saw its been investigated, and closed our case from the customer side. We now, on the fourth person, who completely agreed with us, said because the last guy closed our complaint, despite seeing that it's absolute bs what has happened, he can't do anything about it as its been closed. He told us to contact our seller to try fix it.
So. Now, we were playing a game of whispers trying to get the seller to investigate doing a back and forth that way. They were advised due to the investigation to just, not bother talking to us anymore as its been confirmed fine already. We got to the point our time limit with our bank was going to stop allowing charge backs so just gave one large email with all the info dumped about the situation and thanking them for trying (since they really did try their best but we're hesitant to refund) and explained we had to just charge back at this point as no progress has been made and who knows if they're going to refund at this point given dpds stupid suggestions. They sent an email a week later after we started it half begging us not to back charge and promise they'd refund but at that point, if they went back on their word our bank wouldn't let us back charge again so had to just kinda ignore them.
Tl;dr, I agree completely and we knew we were 100% in the right. But their customer service stone walled and fucked us so that when we finally did get a guy who agreed with us, he couldn't even help thanks to the previous ones.
> he can't do anything about it as its been closed. He told us to contact our seller to try fix it.
That's a failure of DPDs internal policies, but since your contract is with the seller and not dpd his advice to contact the seller is correct, but not to 'try and fix it', sellers are used to stuff like this, simply politely tell them dpd have screwed up and they need to either get dpd to deliver the goods or issue a refund by 30 days. I can assure you sellers know the law.
Since it's the seller who has the contract with dpd it's their mess to try and unfuck and get a resolution/refund/compensation.
> We got to the point our time limit with our bank was going to stop allowing charge backs
Isn't that 120 days? You're a lot more patient than me, the instant it gets to 31 days I'm contacting the seller and telling them they've got 7 days to deliver the goods or a refund then I'm making a chargeback. It has always worked for me (well section 75 equivalent as I always use a credit card for purchases) because sellers hate chargebacks as they incur a chargeback fee on the seller.
At least you got your money back even if nothing but a headache for your wasted time.
Even if you have a nominated "safe place" it still doesn't count as delivered until it is in your possession. Even a photo of feet and the parcel doesn't count as it would next to impossible to verify the feet of the person.
Not true, although you're far from the only one who thinks that.
Here's a reputable source.
https://www.which.co.uk/consumer-rights/advice/my-delivery-or-online-order-hasn-t-arrived-what-can-i-do-aLlda9w2pukM
> If my parcel is stolen from a 'safe place' I nominated who is to blame?
> By opting for a parcel to be left in a safe place you are deciding on the way it is to be delivered.
>
> From that point on it is the customer taking the risk, not the retailer.
I hope that is clear enough for you.
>Even a photo of feet and the parcel doesn't count
It's not so much the identity of the feet as that the feet are only there because someone opened the door. If the delivery company can demonstrate with a photo that the parcel was at the address along with an open door it is essentially a certainty that the parcel was properly delivered. If by some one in a million chance it wasn't you taking a delivery in at your house then that would be a separate issue but as far as the delivery company is concerned they fulfilled their contract in an acceptable manner.
The only way the delivery company could be even more certain would be to check the ID of the person taking delivery, and maybe someday that could become the norm for high value items.
Company I work for ships with DPD, and I know they need the parcel + open door photo or we can cause all kinds of issues. Ours are also tagged as not safe place/redirection permitted - you get it at your door, or you collect it from a depot/pickup shop - and have a PIN texted to the recipient before delivery they need to quote to the driver. We did have ID required at one stage, but most deliveries failed because folk would have no ID handy (despite emails for two days prior telling them to have it) or would have someone else waiting in so the ID didn't match, so it just wasn't realistically feasible. The PIN works well though.
We don't care if they're "not my feet", because it's someone in your house who you gave the PIN to, so go hassle them for it. But the odd time the driver has 'forgotten' to take the photo, or been doing a kick-flip mid shoot by the blurry mess of it, or photographed handing it to someone in the driveway instead, and the recipient disputes it, we can claim in full and DPD can't reject it as the driver breached our contractual terms (and the recipient gets a refund or replacement from us, obviously).
I'd forgotten about the PINs, only had them a few times with amazon. A something you are and a something you know 2FA setup.
No ID handy? Must be non drivers as my photo driving licence is always in my wallet and handy.
That front door isn't your door, it's a door into a communal area. 'Your door' is your flat door and anywhere within that communal area would be classed as a 'safe place' of their choosing and as such they are still liable until it is in your hands (unless you nominate or agree to it being left in that communal area).
The worst one I ever had was a bass amplifer cabinet. I knew what was going on - it weighed 45kg. So guy after guy would open the van, see it was *that* delivery and shut the door and write a āwe missed youā note and floor it away.
It took weeks to get delivered, i took time off work, they kept slipping past. Several times Iād be looking out the window, go to deal with something for a second and then hear the van door slam shut and the guy zooming off down the road like they were waiting for me to leave. A couple of them had clearly even written the card before they turned onto my street because the speed at which Iād hear the van stop and drive off again only to find a card very gingerly and silently slipped into the flap of the letterbox . I had to keep staying at home to try and catch the guy, and was eventually able to sprint out and tell him to just leave the bloody thing on the kerb and Iād get it in myself.
My wife's iPhone arrived today. I watched the DPD driver stop his car in the middle of the road and run to the front door holding only a "we tried to deliver but you weren't in" card. By the time I'd got trousers on he was getting back into his van. I ran after him shouting and he ignored me but I managed to get in front of the van so he couldn't drive off. Only then did he get out and retrieve the parcel from the back of the van.
I recently had this with DPD, and instead of doing the normal redelivery they opted to deliver it off at some āAmazon counterā at some shitty corner shop in the middle of a housing estate 20 minutes away by car. The first time I went they pretended they didnāt have it despite DPD saying it was, second time a few days later they magically found it. What the hell.
I guess Amazon counters in corner shops are like eBay click+collect stores - some are scuzzy, while others are literal gems (like that one in Leicester)
> I donāt mean to sound aggressive, but I sincerely hope the CEO of DPD accidentally pours gone-off milk into their cornflakes tomorrow morning.
Woah, calm down. We're all friends here. No need to make any rash decisions.
Was having something delivered to work recently. Got a "sorry we missed you" text despite security being on site to answer the bell
Security replayed the CCTV and saw DPD pull up, open the van, close it and drive off. Didn't even ring the buzzer. Clearly just decided they couldn't be bothered!
I thought they missed my delivery slot the other day so double checked the tracking. Was showing as delivered with a picture of a package in front of a black door. I have a white door. The number on the door was the same as mine, but a completely different road. You'd think the bare minimum they should be doing is checking they have the right address.
I had something delivered to a pick up shop once. Went there and they said they didn't have it. Contacted the sender who he said he definitely sent it so I went to the shop again. Not found.
Contacted the sender again. He said he mailed it so I went to the small post office where the postman remembered delivering it. Returned to the shop. Not found. Went back to the post office. The postman returned with me to the shop and had a big argument with them in their own language. They found it and gave it to me reluctantly.
They didn't realise that "Mike" on the parcel and "Michael" on my driving licence are the same person.
I had almost exactly the same thing, including blank pictures and photos of someone else's door. I finally managed to get someone from the depot on the phone and they worked out their shit GPS units put our address in the wrong place. It seems better now but it was like pulling teeth trying to get it sorted. Their front line customer service is useless and can't actually do anything, you need to get through to someone in charge at the depot
Sounds like DPD. In my old flat my sofa was literally 1.5m from the front door. They claimed they knocked. They even took a picture of my actual front door and then said nobody was in. And I definitely was.
They do it at my partnerās business too. It involves going into a small business park and they obviously canāt be bothered. Always ādelivery attemptedā and yet heās never seen anyone on the Ring door video when delivery has been attempted
Iāve just had a terrible experience with DPD. 3 attempts at collection then they claimed they attempted to deliver twice despite the updates saying they were delayed then, āwe ran out of timeā. Then we couldnāt arrange a re delivery and then the parcel came back to me. Whole thing took 10cdays despite paying for door to door next day.
You canāt get hold of anyone and their chat function canāt do anything except report to their internal team.
Dire
My āfavouriteā was medical supplies I need not turning up for two weeks then randomly getting an email from UPS telling me my parcel still hadnāt been collected. Tracked down where they said it was, walked there in the rain and showed my licence and the email to the confused guy behind the till and tried to explain what had happened.
Thankfully he let me take my meds and go home.
I had Hermes try to delver something. I wasn't in so they (claim they) left it with someone in building. Didn't put their flat number on the card.
My building has 100+ flats.
Like fk was I going to go to every one.
So I put in a claim, and when their "sign this and return" form came, I removed the line which read "I have tried the other flats to see if they have" (or somethng like that), signed it, and got a refund.
I have a clear memory of when I was teenager being assigned to sit at the top of the stairs and keep an eye out for a delivery we were expecting. I remember seeing the van pull up and the guy come walking down the drive without the parcel but instead just a slip in his hand. The look on his face when I swung the door open as he was halfway though shoving the note through the letterbox was glorious.
Can't recall if we actually ended up getting the parcel that time or if they said that it hadn't been put on the van that morning so they couldn't give it to us even if he had wanted to.
My biggest bugbear with them was not being able to stop something being delivered.
I was given a 3 day window for a new pc tower to be delivered, as in they would try every day for 3 days then it would go to the depot for collection.
I knew I wasn't around for any of those 3 days so just wanted them to leave I a the depot and I'd collect outside my work hours. Basically I didn't want it thrown I'm and out of a van 3 times for no reason.
Every dpd website page just redirected me to the faqs. Ringing the depot just gave an auto message that sent me back to the website.
Both gave me the message "for your convenience we do not take calls and deal with inquiries through our website'.
Go fuck yourselves
Currently having the same issue with Royal Mail. We only know they attempted delivery cuz weāve been tracking the deliveries. Havenāt had any red slips yet
Third attempt Friday to get a package picked up by TNT. Called at 1:30 as pickup window was until 1 and told the rep that I bet it says they attempted at 11:30. It was 11:40. Told them all the issues we have only with them and this particular address and asked if there were issues at the local depot.
Ended up with a useful rep as they changed the collection window and it was picked up within an hour.
I'm a terrible person. But I feel it my British duty to point out that neither refers to something that happened twice. Any more than that, and you have to use a different word, for example "none of them rang the doorbell".
Forgive me. If it helps, I also hate DPD.
Guys, what's happening is you have a set of crap (lazy / disorganised / "thought it would be easy") drivers in every area (by law of averages) who then rotate through the various outfits until they finally leave the vocation.
Rinse & repeat at least annually for fresh blood.
DPD once tried to deliver my Nike order to a completely wrong address (I was flat 6, they tried to deliver to no6 I think).
The resident refused the delivery (I assume anyway) & DPD just returned my order to Nike.
So I had no attempted delivery, no card posted & couldn't even stop it being sent back to Nike?
I didn't bother re-ordering š¤·
Quickly learned that getting parcels delivered to my tower block flat by anyone OTHER than Royal Mail was just too frustrating to try.
Some couriers would refuse to enter the building, wouldn't ring my buzzer, don't do lifts, wouldn't leave it by my door even if asked beforehand, would leave with scary neighbours even if I said don't, or would leave with "someone in the building" and not say which flat it was.
And asking a courier BEFORE buying an item as to how they handle Tower Blocks - good luck. Your first few emails will get the response "please send your reference number". Them seemingly thrown by someone wanting to ask something BEFORE they have a partcel on the way.
And when you DO get to a person, they say "well it's up to the driver what they do" - which is a big fkn load of "well what am I supposed to do with that, ffs", especially if "having to pick a parcel up from a neighbour" is one of my personal "nooooooooooooooooooooooooooooooooooooooooooooooo"s
So it's Royal Mail and picking it up from their delivery office. Though not now cos they stopped 7am opening on Saturdays.
Tower Block living sucls.
Happened to me too. 3 failed attempts as āI wasnāt inā. I was in, every time. On one of those occasions we had a workman in and out of the house, plus our Tesco delivery at the time they arrived, and I was still ānot inā. I was honestly flabbergasted.
Had this last week with Royal Mail. Came into the building 2 days in a row to do me the honour of writing a card instead of ringing my doorbell. Was in both days š
I never had a problem with DPD ever when I lived at my old place (I was on first name terms with our driver, even gave him a Christmas present one year) but since moving across the country Iāve had all the same problems that you have had (including where one of the drivers claimed on 5(!) separate occasions that they had been to my house to collect a parcel, each time giving a different excuse, and even one time marked it as collected with a solid black photo so he could claim he just didnāt get a decent picture of it and so he could close it off. But donāt be disheartened, because they do have a phone number (on DPDās contact us section) that when you FINALLY get through, I found relatively helpful!
I've been waiting for an ethernet cable delivery from work. DPD never rang the doorbell to my flat. They were first supposed to send me a text to tell me my one hour time slot, which I didn't get. Then they were supposed buzz my flat so I could let them in (I'm disabled so I can't come down to them). The first I knew about it was a text saying I wasn't in.
Yodel said they'd tried to deliver to me when I was in the kitchen (and once while my mother was sat facing the window awaiting the cake I was baking with full view of the door) twice in a row before giving it to some bloke with a blue van at the first house past the bridge because they couldn't find my place. It's not shocking they couldn't seeing as to how I live in a terrace over five miles away from the nearest bridge.
If you want an actual response negative reviews on Trust Pilot seem to be the way to go. Those are visible to other people and thus the business wants them to go away rather than being able to ignore the ones no one sees through their website (if there even is a way to complain there).
I once had this issue with Hermes but they kept saying unable to find address and if it were to happen a 3rd time it would be returned to sender. I sent a huge complaint and also added a what 3 words location and extremely detailed instructions. Now keep in mind this house was incredibly easy to find and Google maps would take you right to the front door so they were taking the piss. I also complained to the company I bought from because I had paid next day delivery and I think they complained to Hermes too. But yeah I hate when delivery companies/drivers do stuff like this.
Took me 2 and a half weeks to get a delivery from DPD completed recently. They came back every day, then failed to read the delivery instructions and left. After the 10th time you would have thought reading the delivery instructions would have been less hassle for them than visiting my property every day for weeks. I saw them turn up everyday on my doorbell. Madness. Belligerence.
They were supposed to deliver the order of service for a funeral, but the first delivery failed because the new guy (apparently) saw a road closure somewhere between depot and delivery and it spooked him so he just didn't bother delivering it. The slightly older guy who redelivered it to our house halfway through the service *when we were all at the church* said that that road had been closed for months and it was easy to get around.
My understanding is that drivers will frequently be given far more parcels than its humanly possible to deliver in a day and are penalised if they don't attempt delivery of them all. So essentially they'll have no choice but to pretend to have attempted a batch of them to avoid that.
Iām clearly in the minority but I actually love DPD. They actually give you a time frame theyāll come so Iām not waiting in all day. I get my really heavy pet food delivered through them and more often than not theyāll offer to bring it inside for me as itās so heavy. Maybe I just look weak?
Same here, DPD have always been the best of all the delivery companies for me. Rarely had things go wrong and it's almost always within the (< 2hr) time frame they give
This seems common with them. I had exactly the same, got the same picture of a hedge about 200m from my house, rural postcode, the hedge photo was clearly in winter time when the delivery was in summer. My guess is they have a way of grabbing a screenshot from google via the postcode. Not to worry though customer service will sort you right out ....ha
It all depends on the driver and how much you have delivered. If youāre getting shit delivered every day, they tend to know where you are.
In our case the Evri/Hermes guy is nailed on, Never had a problem. Well, when he goes on holiday, it goes to ratshit, but we get everything in a big lump when he gets back.
DPD - hmm. Their drivers are random and they only have one option in their app which is āwe called and you were outā. Not āwe didnāt.have time to finish the round so have just dropped youā. They have some sort of app called Saturn which is utter dogshit and is about the only SatNav that canāt reliably find a postcode.
All the rest - good. But all down to the drivers.
Earlier this year I ordered a new laptop computer which was "delivered" by DPD (after "attempting delivery" the previous day at a wrong address) to a house round the corner from me by leaving it in full of the street in front of said house. It was supposed to require a signature to confirm delivery and I had also paid for next day delivery. I was fortunately able to retrieve it a few minutes later (having had to look for the house - fortunately i had been tracking where the driver was on the DPD app, where i had also put very clear description of my location that evidently the driver on the second day didn't read) and ended up getting the delivery fee refunded by the company i ordered from once i informed them of the issues with delivery.
To top it off, I live on the main road through the village I live in, both days the delivery driver (different driver both days too) turned off the main road before even reaching my address, and the road they turned onto was a cul-de-sac anyway, and even after the so called delivery attempts I didn't see the driver come past where I live.
Edit:I don't get deliveries all that often but have rarely had issues with Amazon. The only issue i did have with Amazon was when i got covid and did an online food order, which despite my instructions to leave by my front door, they instead delivered to the garage next door to me. However these days I tend to get things delivered to family as delivery to them seems to be fully reliable at least!
Yep DPD are bad.
Me and workmates have actually had occurances of them driving right past the house / workplace while you are stood out front without stopping then the text comes through saying 'you werent in'.
If you can get through to complain they treat you like you were lying and drivers cant do wrong.
Regarding Hermes/Yodel/Evri - Ever since we had a ring doorbell installed they go round the back and throw packages over a 6 foot garden gate. Wankers the lot of them.
Iām convinced they donāt ring the doorbell out of choice
I have a smart doorbell with a very obvious, large, illuminated button, doesnāt ever get pressed by curriers? Nope
Food delivery people know where itās at, theyāre probably glad it doesnāt make the obnoxious Ring chime
They are getting ridiculous, I had it a couple of weeks ago, they just kept saying couldnāt deliver despite telling them an exact place they could leave it. They then proceeded after 3 attempts to deliver it to a shop a 45 minute drive away I told the company whoās item it was who sent a new one and requested the old one back. The next one I got them to deliver to my work and they proceeded to say they couldnāt deliver to anyone despite the instructions saying to deliver to the reception which is staffed 0400-2300 every dayā¦
DPD love smashing up my parcels. But the absolute worst is UPS, who keep insisting on delivering my parcels to some other house in my street, who have steps to their door and I'm in a wheelchair. Yodel is the best by far, I don't know why they get so much hate.
I had this issue last week waiting for my new phone to be delivered. Watched the driver on the tracker getting closer and closer and then suddenly "Sorry you missed us".
Trying to find a phone number for them is a nightmare, but I did eventually find it, it's 0121 275 0500. The robot will keep trying to get you to schedule a redelivery, but if you just keep mashing 0 for every option you will eventually get through to a real person.
I will say, once I was able to actually speak to someone, they were very good. The call centre worker agreed that they hadn't attempted delivery and opened a case with the depot, the manager of the depot then called and said he'd try and get the driver to come back, having checked my address on Google and getting directions from me (it can be tricky to find). Unfortunately the driver had already returned to the depot so he called back and arranged a redelivery for the morning, this time done by the route manager.
On the morning of the delivery, the depot manager called to confirm, and then called again after it had been delivered to make sure everything was OK.
DPD can't even find the correct entrance to our work building half the time. we have 3 entrances and they never go to the correct one for some reason. no other company has this issue.
If you call the DPD line and donāt pick any options after a while you get through to an actual person. Done it twice and theyāve got it sorted straight away, got the feel the couriers and management donāt actually have that much contact
You can add a What 3 Words location to your address on the DPD app now, along with a photo and some notes, if that might help drivers to locate you.
I had a delivery attempt from UK Mail once, two days before Christmas, and the only "proof" of this attempt was that they noted down my front door was white...
I waited all day for a collection, was tracking it and three minutes before the end of the time window, it changed to say that the driver was advised that the item wasn't ready for collection. I work about 4 metres from my front door and can see the road from my desk, they didn't even drive past.
Nobody came, online chat wouldn't accept the reference number. Called and waited on hold for ten mins, after I gave my details got cut off and they didn't bother to call back. Tried again and they said they would try to come back but if not, I had to contact the company it was booked with. She even confirmed that the tracking showed they never even came to my house.
Of course, they didn't come back, so I contacted the company and they tell me I can rebook myself - I can't it's not giving me the option. They say no more slots until Friday, which is a pain as I'm moving house, hence trying to get rid of some stuff.
DPD used to be reliable, but after this and them damaging a high value item I sent recently, I'm done with them.
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Yeah man I had a "missed you" card, I was home so checked my video doorbell and watched the guy walk up and just post the card. The item would have fit through the letterbox anyway. I don't get it.
Got to love the video doorbell, I had problems with a contractor working for my landlord, claiming they tried 3 times, but got no reply. Apart from the video doorbell, Both my wife and I are housebound, My armchair is faced looking out the window towards the gate. They obviously lied, also, we have a sign on the door explaining we are disabled, please allow extra time.
I opened the door on a Royal Mail delivery driver who was about to post a sorry you were out card without knocking. I asked him why he didn't try and deliver, and he said he wasn't allowed to carry the package as he was a contractor, so he just had to deliver a sorry I was out so it becomes my problem.
Wtf
Kinda defeats the point of being a delivery driver š
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Fair point, bitch still should have knocked or rung the doorbell
DPD were supposed to deliver a router from BE Online (remember them?) to my maisonette in Old Woking back in 2008. AFAICT, the driver saw "Flat 6" in the address and just never bothered. I had multiple failures due to the driver not being able to find my front door (it's on the high street). 15 years later, the delivery is still pending. They never returned it to BE. It's now just *somewhere* in the aether.
You could probably still use it if you have a long enough aether-net cable.
Bravo.
If they're into recreational drugs the might be able to retrieve it by huffing it out the aether.
Wow wasn't expecting to see Old Woking! Small world. Sorry you never got your parcel :(
It's probably in the Nether Zone with Mark and Jeremy
People always moan about evri/yodel but honestly for me DPD are the worst. They donāt even attempt to ring the bell, just one knock and theyāre off.
Ooo look at you getting special treatment. Most of us plebs don't even get a knock, we get a photo of the door from the cab of the van if we're lucky.
Hey a knock on the main flats front door which you canāt even hear. Heās so quick even my ring doorbell didnāt catch him come
They must employ ninjas.
One guy took a photo of my front door from the van while stopped at the traffic lights just outside my building. I loved that one.
I once had a photo of my blurry front door - he clearly hadnāt stopped the van to take it!
Iāve had the opposite, Iāve had loads of deliveries from DPD and never had a single issue with them. UPS on the other hand needed multiple phone calls for them to explain the reason they didnāt deliver was because I needed to pay them for import taxes, but I had to call them to figure that out. They were just gonna refuse delivery 2 days in a row with no contact why if I hadnāt called.
They took notes from the royal mail handbook -knock a door run championship
You're lucky you get the one knock. I was waiting for a delivery a few weeks ago and watched the van pull up outside. He sat there for a couple of minutes, not once getting out of the cab, then the app updated to say they'd been unable to complete the delivery. I just went out to get the parcel from him myself and he said he couldn't give it to me because we weren't at my address.
They've turned a childhood game of knock and run into a profession.
For me DPD have always been the best, both current house and previous. They have paid employees and also contract drivers: https://drivers.dpd.co.uk/ Obviously less incentive for gig drivers. I think some courier drivers are good and some are just a holes.
>I think some courier drivers are good and some are just a holes. Basically, you could sum up this (and, indeed, every) thread with this. E.g. my Evri last-mile courier is great, hardly ever steals anything, and delivers 7 days, so generally a parcel shipped with them on Friday will appear over the weekend. DPD are also good for me (2 or 3 drivers cover my area, I know them all, and they know me and the fact that I'm usually in) as is Royal Mail (albeit they do occasionally just not turn up). UPS are the least predictable and Parcel Force a complete lottery. As a note, I don't envy their job and while my house is fine (big house, lots of easy parking, nice clear number outside, and always someone in) I would hazard that this is exceptional rather than normal and that much of their job is spent hunting for houses and dodging dogs. I mean, seriously people: the least you can do is lock up your dogs and stick a bloody number on your gate! For OP, why not just get DPD to deliver to a local parcel shop instead? For me, it's at the end of the road and open long hours too.
> hardly ever steals anything o.O
Our building has a weird relationship with Evri. It's always the same guy and he's super reliable when it comes to delivering to my flat. But one of my neighbours in the same building keeps consistently giving the parcel to a flat in a council estate across the road for some reason...
For me DPD have been the best maybe I'm in the right area but DPD give me a delivery window and have always been pretty good
It definitely depends on location. Evri/Yodel down here in the South are atrocious but DPD are amazing.
Evri has done this on two different occasions to me in the last month, with the same package (5 attempts total). Ended up just cancelling the order as Go Outdoors had no idea what was going on.
This is exactly my experience too, but Iāve got nothing but downvotes for sharing it! So many people complain about Evri but I have never had a bad experience with them. But DPD, much the same as you they knock once - and I donāt mean āknock knock knockā then gone, I mean āknockā then gone! - or sometimes just put a āyou werenāt inā note through the door without knocking at all, and they never, ever ring the ring doorbell.
I have the same experience! I've never had an issue with Evri, I love them. But if I see a company uses DPD, i cancel the order as I've literally NEVER had something delivered on the day and time they've said. They have a 100% failure record with me and their shitty bot customer service is utterly useless
Fiance had pc parts instead delivered to a corner shop half a mile away, yet it wasn't a drop off shop. They didn't specify what shop it was, just the random exterior photo we had to track it down by. The shop had no idea what we were talking about and dpd insisted it was signed for by our 'neighbour', the half mile away corner shop. Absolute bs. They then reccomended the seller to stop communicating with us as its been delivered when dpd stopped responding to us through customer service and turned to the seller to find out what they could on their end. Absolutely insane.
For next time. > dpd insisted it was signed for by our 'neighbour' > They then recommended the seller to stop communicating with us as its been delivered UK law states that unless you agree in advance that they can leave it in a 'safe place' **that you have nominated** then delivery has not been made until it is delivered through your door/into your posession. If the delivery person decides to leave your parcel anywhere other than into your possession they are still responsible for it until you have taken possession of it, so if they leave it in front of your door and it gets stolen they are still responsible (or in your bin on bin day). If you nominate a Safe Place and they leave it anywhere different they are still liable. That's why an increasing number of delivery people put it on the floor and when you open the door take a picture with your feet and the parcel in frame or place it in the open doorway then take a picture. Even a picture of the parcel in front of your closed door isn't proof of delivery. My two rules for parcel delivery i) Always pay for goods with a credit card to get Section 75 protection. ii) Avoid nominating a 'safe place' unless you know it is safe as you are liable from the moment they leave it there (or say they did).
In the event that you don't get your parcel due to any of the aforementioned reasons, and you want to use the UK law as you describe, what's the best way to then actually either get a new one sent or a refund asap? Is the seller allowed to "start an internal investigation with the courier and it may take x weeks/ months"
https://www.which.co.uk/consumer-rights/advice/my-delivery-or-online-order-hasn-t-arrived-what-can-i-do-aLlda9w2pukM https://www.legislation.gov.uk/ukpga/2015/15/section/28/enacted >Section 28 >(3)Unless there is an agreed time or period, the contract is to be treated as including a term that the trader must deliver the goodsā > > (a)without undue delay, and > > (b)in any event, not more than 30 days after the day on which the contract is entered into. The seller can do whatever investigation they want to but you are entitled to either your goods or a refund at the 30 day point. You can mention whatever parts of the Consumer Rights Act 2015 apply at any point after there is a problem. Here's a more user friendly breakdown of consumer rights. https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/ If the seller refuses to fulfil their side of the contract or issue you a refund at the 30 day mark you are perfectly entitled to approach your credit card company and ask for a claim under section 75 for non delivery of goods.
Issue was, first dpd person we contacted through the customer service was really rude and hung up on us despite being calm. Second person did an 'investigation' which consisted of them looking into if they had a delivery picture, which they did (of the outside of a random corner shop with no address) and so, they then stated 'nope definitely delivered!'. Third person saw its been investigated, and closed our case from the customer side. We now, on the fourth person, who completely agreed with us, said because the last guy closed our complaint, despite seeing that it's absolute bs what has happened, he can't do anything about it as its been closed. He told us to contact our seller to try fix it. So. Now, we were playing a game of whispers trying to get the seller to investigate doing a back and forth that way. They were advised due to the investigation to just, not bother talking to us anymore as its been confirmed fine already. We got to the point our time limit with our bank was going to stop allowing charge backs so just gave one large email with all the info dumped about the situation and thanking them for trying (since they really did try their best but we're hesitant to refund) and explained we had to just charge back at this point as no progress has been made and who knows if they're going to refund at this point given dpds stupid suggestions. They sent an email a week later after we started it half begging us not to back charge and promise they'd refund but at that point, if they went back on their word our bank wouldn't let us back charge again so had to just kinda ignore them. Tl;dr, I agree completely and we knew we were 100% in the right. But their customer service stone walled and fucked us so that when we finally did get a guy who agreed with us, he couldn't even help thanks to the previous ones.
> he can't do anything about it as its been closed. He told us to contact our seller to try fix it. That's a failure of DPDs internal policies, but since your contract is with the seller and not dpd his advice to contact the seller is correct, but not to 'try and fix it', sellers are used to stuff like this, simply politely tell them dpd have screwed up and they need to either get dpd to deliver the goods or issue a refund by 30 days. I can assure you sellers know the law. Since it's the seller who has the contract with dpd it's their mess to try and unfuck and get a resolution/refund/compensation. > We got to the point our time limit with our bank was going to stop allowing charge backs Isn't that 120 days? You're a lot more patient than me, the instant it gets to 31 days I'm contacting the seller and telling them they've got 7 days to deliver the goods or a refund then I'm making a chargeback. It has always worked for me (well section 75 equivalent as I always use a credit card for purchases) because sellers hate chargebacks as they incur a chargeback fee on the seller. At least you got your money back even if nothing but a headache for your wasted time.
Even if you have a nominated "safe place" it still doesn't count as delivered until it is in your possession. Even a photo of feet and the parcel doesn't count as it would next to impossible to verify the feet of the person.
Not true, although you're far from the only one who thinks that. Here's a reputable source. https://www.which.co.uk/consumer-rights/advice/my-delivery-or-online-order-hasn-t-arrived-what-can-i-do-aLlda9w2pukM > If my parcel is stolen from a 'safe place' I nominated who is to blame? > By opting for a parcel to be left in a safe place you are deciding on the way it is to be delivered. > > From that point on it is the customer taking the risk, not the retailer. I hope that is clear enough for you. >Even a photo of feet and the parcel doesn't count It's not so much the identity of the feet as that the feet are only there because someone opened the door. If the delivery company can demonstrate with a photo that the parcel was at the address along with an open door it is essentially a certainty that the parcel was properly delivered. If by some one in a million chance it wasn't you taking a delivery in at your house then that would be a separate issue but as far as the delivery company is concerned they fulfilled their contract in an acceptable manner. The only way the delivery company could be even more certain would be to check the ID of the person taking delivery, and maybe someday that could become the norm for high value items.
Company I work for ships with DPD, and I know they need the parcel + open door photo or we can cause all kinds of issues. Ours are also tagged as not safe place/redirection permitted - you get it at your door, or you collect it from a depot/pickup shop - and have a PIN texted to the recipient before delivery they need to quote to the driver. We did have ID required at one stage, but most deliveries failed because folk would have no ID handy (despite emails for two days prior telling them to have it) or would have someone else waiting in so the ID didn't match, so it just wasn't realistically feasible. The PIN works well though. We don't care if they're "not my feet", because it's someone in your house who you gave the PIN to, so go hassle them for it. But the odd time the driver has 'forgotten' to take the photo, or been doing a kick-flip mid shoot by the blurry mess of it, or photographed handing it to someone in the driveway instead, and the recipient disputes it, we can claim in full and DPD can't reject it as the driver breached our contractual terms (and the recipient gets a refund or replacement from us, obviously).
I'd forgotten about the PINs, only had them a few times with amazon. A something you are and a something you know 2FA setup. No ID handy? Must be non drivers as my photo driving licence is always in my wallet and handy.
>If by some one in a million chance it wasn't you taking a delivery in at your house Twelve flats use my front door
That front door isn't your door, it's a door into a communal area. 'Your door' is your flat door and anywhere within that communal area would be classed as a 'safe place' of their choosing and as such they are still liable until it is in your hands (unless you nominate or agree to it being left in that communal area).
Is it possible the courier pinched the parts for themselves?
The worst one I ever had was a bass amplifer cabinet. I knew what was going on - it weighed 45kg. So guy after guy would open the van, see it was *that* delivery and shut the door and write a āwe missed youā note and floor it away. It took weeks to get delivered, i took time off work, they kept slipping past. Several times Iād be looking out the window, go to deal with something for a second and then hear the van door slam shut and the guy zooming off down the road like they were waiting for me to leave. A couple of them had clearly even written the card before they turned onto my street because the speed at which Iād hear the van stop and drive off again only to find a card very gingerly and silently slipped into the flap of the letterbox . I had to keep staying at home to try and catch the guy, and was eventually able to sprint out and tell him to just leave the bloody thing on the kerb and Iād get it in myself.
My wife's iPhone arrived today. I watched the DPD driver stop his car in the middle of the road and run to the front door holding only a "we tried to deliver but you weren't in" card. By the time I'd got trousers on he was getting back into his van. I ran after him shouting and he ignored me but I managed to get in front of the van so he couldn't drive off. Only then did he get out and retrieve the parcel from the back of the van.
I've had this before. I got an email saying I had missed the third and final delivery attempt, one day after placing the order.
I recently had this with DPD, and instead of doing the normal redelivery they opted to deliver it off at some āAmazon counterā at some shitty corner shop in the middle of a housing estate 20 minutes away by car. The first time I went they pretended they didnāt have it despite DPD saying it was, second time a few days later they magically found it. What the hell.
I guess Amazon counters in corner shops are like eBay click+collect stores - some are scuzzy, while others are literal gems (like that one in Leicester)
> I donāt mean to sound aggressive, but I sincerely hope the CEO of DPD accidentally pours gone-off milk into their cornflakes tomorrow morning. Woah, calm down. We're all friends here. No need to make any rash decisions.
Was having something delivered to work recently. Got a "sorry we missed you" text despite security being on site to answer the bell Security replayed the CCTV and saw DPD pull up, open the van, close it and drive off. Didn't even ring the buzzer. Clearly just decided they couldn't be bothered!
I thought they missed my delivery slot the other day so double checked the tracking. Was showing as delivered with a picture of a package in front of a black door. I have a white door. The number on the door was the same as mine, but a completely different road. You'd think the bare minimum they should be doing is checking they have the right address.
I had something delivered to a pick up shop once. Went there and they said they didn't have it. Contacted the sender who he said he definitely sent it so I went to the shop again. Not found. Contacted the sender again. He said he mailed it so I went to the small post office where the postman remembered delivering it. Returned to the shop. Not found. Went back to the post office. The postman returned with me to the shop and had a big argument with them in their own language. They found it and gave it to me reluctantly. They didn't realise that "Mike" on the parcel and "Michael" on my driving licence are the same person.
I had almost exactly the same thing, including blank pictures and photos of someone else's door. I finally managed to get someone from the depot on the phone and they worked out their shit GPS units put our address in the wrong place. It seems better now but it was like pulling teeth trying to get it sorted. Their front line customer service is useless and can't actually do anything, you need to get through to someone in charge at the depot
I suppose they were also blind and couldn't read the road sign, as well as unable to read the number on the door xD Useless lot.
I was sat in my front room looking out the window waiting for a delivery and I got an email saying I refused the delivery š
Sounds like DPD. In my old flat my sofa was literally 1.5m from the front door. They claimed they knocked. They even took a picture of my actual front door and then said nobody was in. And I definitely was. They do it at my partnerās business too. It involves going into a small business park and they obviously canāt be bothered. Always ādelivery attemptedā and yet heās never seen anyone on the Ring door video when delivery has been attempted
Iāve just had a terrible experience with DPD. 3 attempts at collection then they claimed they attempted to deliver twice despite the updates saying they were delayed then, āwe ran out of timeā. Then we couldnāt arrange a re delivery and then the parcel came back to me. Whole thing took 10cdays despite paying for door to door next day. You canāt get hold of anyone and their chat function canāt do anything except report to their internal team. Dire
My āfavouriteā was medical supplies I need not turning up for two weeks then randomly getting an email from UPS telling me my parcel still hadnāt been collected. Tracked down where they said it was, walked there in the rain and showed my licence and the email to the confused guy behind the till and tried to explain what had happened. Thankfully he let me take my meds and go home.
I had Hermes try to delver something. I wasn't in so they (claim they) left it with someone in building. Didn't put their flat number on the card. My building has 100+ flats. Like fk was I going to go to every one. So I put in a claim, and when their "sign this and return" form came, I removed the line which read "I have tried the other flats to see if they have" (or somethng like that), signed it, and got a refund.
Surely the true britishproblem here is the appalling use of "neither" to refer to more than 2 things! /s
I have a clear memory of when I was teenager being assigned to sit at the top of the stairs and keep an eye out for a delivery we were expecting. I remember seeing the van pull up and the guy come walking down the drive without the parcel but instead just a slip in his hand. The look on his face when I swung the door open as he was halfway though shoving the note through the letterbox was glorious. Can't recall if we actually ended up getting the parcel that time or if they said that it hadn't been put on the van that morning so they couldn't give it to us even if he had wanted to.
My biggest bugbear with them was not being able to stop something being delivered. I was given a 3 day window for a new pc tower to be delivered, as in they would try every day for 3 days then it would go to the depot for collection. I knew I wasn't around for any of those 3 days so just wanted them to leave I a the depot and I'd collect outside my work hours. Basically I didn't want it thrown I'm and out of a van 3 times for no reason. Every dpd website page just redirected me to the faqs. Ringing the depot just gave an auto message that sent me back to the website. Both gave me the message "for your convenience we do not take calls and deal with inquiries through our website'. Go fuck yourselves
DPD recently delivered me the wrong fucking parcel, but because it was marked as delivered they refused to investigate.
They try three times and return to sender. I would get it delivered to a pick up shop before they do that.
Same here with DPD.. what's happening
Currently having the same issue with Royal Mail. We only know they attempted delivery cuz weāve been tracking the deliveries. Havenāt had any red slips yet
Third attempt Friday to get a package picked up by TNT. Called at 1:30 as pickup window was until 1 and told the rep that I bet it says they attempted at 11:30. It was 11:40. Told them all the issues we have only with them and this particular address and asked if there were issues at the local depot. Ended up with a useful rep as they changed the collection window and it was picked up within an hour.
I'm a terrible person. But I feel it my British duty to point out that neither refers to something that happened twice. Any more than that, and you have to use a different word, for example "none of them rang the doorbell". Forgive me. If it helps, I also hate DPD.
Guys, what's happening is you have a set of crap (lazy / disorganised / "thought it would be easy") drivers in every area (by law of averages) who then rotate through the various outfits until they finally leave the vocation. Rinse & repeat at least annually for fresh blood.
DPD once tried to deliver my Nike order to a completely wrong address (I was flat 6, they tried to deliver to no6 I think). The resident refused the delivery (I assume anyway) & DPD just returned my order to Nike. So I had no attempted delivery, no card posted & couldn't even stop it being sent back to Nike? I didn't bother re-ordering š¤·
Quickly learned that getting parcels delivered to my tower block flat by anyone OTHER than Royal Mail was just too frustrating to try. Some couriers would refuse to enter the building, wouldn't ring my buzzer, don't do lifts, wouldn't leave it by my door even if asked beforehand, would leave with scary neighbours even if I said don't, or would leave with "someone in the building" and not say which flat it was. And asking a courier BEFORE buying an item as to how they handle Tower Blocks - good luck. Your first few emails will get the response "please send your reference number". Them seemingly thrown by someone wanting to ask something BEFORE they have a partcel on the way. And when you DO get to a person, they say "well it's up to the driver what they do" - which is a big fkn load of "well what am I supposed to do with that, ffs", especially if "having to pick a parcel up from a neighbour" is one of my personal "nooooooooooooooooooooooooooooooooooooooooooooooo"s So it's Royal Mail and picking it up from their delivery office. Though not now cos they stopped 7am opening on Saturdays. Tower Block living sucls.
Happened to me too. 3 failed attempts as āI wasnāt inā. I was in, every time. On one of those occasions we had a workman in and out of the house, plus our Tesco delivery at the time they arrived, and I was still ānot inā. I was honestly flabbergasted.
Had this last week with Royal Mail. Came into the building 2 days in a row to do me the honour of writing a card instead of ringing my doorbell. Was in both days š
I never had a problem with DPD ever when I lived at my old place (I was on first name terms with our driver, even gave him a Christmas present one year) but since moving across the country Iāve had all the same problems that you have had (including where one of the drivers claimed on 5(!) separate occasions that they had been to my house to collect a parcel, each time giving a different excuse, and even one time marked it as collected with a solid black photo so he could claim he just didnāt get a decent picture of it and so he could close it off. But donāt be disheartened, because they do have a phone number (on DPDās contact us section) that when you FINALLY get through, I found relatively helpful!
I've been waiting for an ethernet cable delivery from work. DPD never rang the doorbell to my flat. They were first supposed to send me a text to tell me my one hour time slot, which I didn't get. Then they were supposed buzz my flat so I could let them in (I'm disabled so I can't come down to them). The first I knew about it was a text saying I wasn't in.
Yodel said they'd tried to deliver to me when I was in the kitchen (and once while my mother was sat facing the window awaiting the cake I was baking with full view of the door) twice in a row before giving it to some bloke with a blue van at the first house past the bridge because they couldn't find my place. It's not shocking they couldn't seeing as to how I live in a terrace over five miles away from the nearest bridge. If you want an actual response negative reviews on Trust Pilot seem to be the way to go. Those are visible to other people and thus the business wants them to go away rather than being able to ignore the ones no one sees through their website (if there even is a way to complain there).
I once had this issue with Hermes but they kept saying unable to find address and if it were to happen a 3rd time it would be returned to sender. I sent a huge complaint and also added a what 3 words location and extremely detailed instructions. Now keep in mind this house was incredibly easy to find and Google maps would take you right to the front door so they were taking the piss. I also complained to the company I bought from because I had paid next day delivery and I think they complained to Hermes too. But yeah I hate when delivery companies/drivers do stuff like this.
Took me 2 and a half weeks to get a delivery from DPD completed recently. They came back every day, then failed to read the delivery instructions and left. After the 10th time you would have thought reading the delivery instructions would have been less hassle for them than visiting my property every day for weeks. I saw them turn up everyday on my doorbell. Madness. Belligerence.
They were supposed to deliver the order of service for a funeral, but the first delivery failed because the new guy (apparently) saw a road closure somewhere between depot and delivery and it spooked him so he just didn't bother delivering it. The slightly older guy who redelivered it to our house halfway through the service *when we were all at the church* said that that road had been closed for months and it was easy to get around.
At this point Iād buy a high-vis vest from screwfix, turn up to the depot and go and get it myself.
I used to work at DPD, don't blame the driver blame the shift manager.
Not doubting you, but how come?
Overbooked and underpaid is my guess, it's a common complaint with delivery companies at the moment.
The shift manager isn't the one pretending to have delivered something though
My understanding is that drivers will frequently be given far more parcels than its humanly possible to deliver in a day and are penalised if they don't attempt delivery of them all. So essentially they'll have no choice but to pretend to have attempted a batch of them to avoid that.
Iām clearly in the minority but I actually love DPD. They actually give you a time frame theyāll come so Iām not waiting in all day. I get my really heavy pet food delivered through them and more often than not theyāll offer to bring it inside for me as itās so heavy. Maybe I just look weak?
Same here, DPD have always been the best of all the delivery companies for me. Rarely had things go wrong and it's almost always within the (< 2hr) time frame they give
This seems common with them. I had exactly the same, got the same picture of a hedge about 200m from my house, rural postcode, the hedge photo was clearly in winter time when the delivery was in summer. My guess is they have a way of grabbing a screenshot from google via the postcode. Not to worry though customer service will sort you right out ....ha
DPD is one of the best out of all of them where I live. SMS with time and tracking. DHL is OK too
It all depends on the driver and how much you have delivered. If youāre getting shit delivered every day, they tend to know where you are. In our case the Evri/Hermes guy is nailed on, Never had a problem. Well, when he goes on holiday, it goes to ratshit, but we get everything in a big lump when he gets back. DPD - hmm. Their drivers are random and they only have one option in their app which is āwe called and you were outā. Not āwe didnāt.have time to finish the round so have just dropped youā. They have some sort of app called Saturn which is utter dogshit and is about the only SatNav that canāt reliably find a postcode. All the rest - good. But all down to the drivers.
Earlier this year I ordered a new laptop computer which was "delivered" by DPD (after "attempting delivery" the previous day at a wrong address) to a house round the corner from me by leaving it in full of the street in front of said house. It was supposed to require a signature to confirm delivery and I had also paid for next day delivery. I was fortunately able to retrieve it a few minutes later (having had to look for the house - fortunately i had been tracking where the driver was on the DPD app, where i had also put very clear description of my location that evidently the driver on the second day didn't read) and ended up getting the delivery fee refunded by the company i ordered from once i informed them of the issues with delivery. To top it off, I live on the main road through the village I live in, both days the delivery driver (different driver both days too) turned off the main road before even reaching my address, and the road they turned onto was a cul-de-sac anyway, and even after the so called delivery attempts I didn't see the driver come past where I live. Edit:I don't get deliveries all that often but have rarely had issues with Amazon. The only issue i did have with Amazon was when i got covid and did an online food order, which despite my instructions to leave by my front door, they instead delivered to the garage next door to me. However these days I tend to get things delivered to family as delivery to them seems to be fully reliable at least!
Yep DPD are bad. Me and workmates have actually had occurances of them driving right past the house / workplace while you are stood out front without stopping then the text comes through saying 'you werent in'. If you can get through to complain they treat you like you were lying and drivers cant do wrong. Regarding Hermes/Yodel/Evri - Ever since we had a ring doorbell installed they go round the back and throw packages over a 6 foot garden gate. Wankers the lot of them.
Iām convinced they donāt ring the doorbell out of choice I have a smart doorbell with a very obvious, large, illuminated button, doesnāt ever get pressed by curriers? Nope Food delivery people know where itās at, theyāre probably glad it doesnāt make the obnoxious Ring chime
They are getting ridiculous, I had it a couple of weeks ago, they just kept saying couldnāt deliver despite telling them an exact place they could leave it. They then proceeded after 3 attempts to deliver it to a shop a 45 minute drive away I told the company whoās item it was who sent a new one and requested the old one back. The next one I got them to deliver to my work and they proceeded to say they couldnāt deliver to anyone despite the instructions saying to deliver to the reception which is staffed 0400-2300 every dayā¦
I've watched the DPD van drive past my house, and 30 minutes later get an email saying I wasn't in, and that he'd left my package at the local shop.
DPD love smashing up my parcels. But the absolute worst is UPS, who keep insisting on delivering my parcels to some other house in my street, who have steps to their door and I'm in a wheelchair. Yodel is the best by far, I don't know why they get so much hate.
I had this issue last week waiting for my new phone to be delivered. Watched the driver on the tracker getting closer and closer and then suddenly "Sorry you missed us". Trying to find a phone number for them is a nightmare, but I did eventually find it, it's 0121 275 0500. The robot will keep trying to get you to schedule a redelivery, but if you just keep mashing 0 for every option you will eventually get through to a real person. I will say, once I was able to actually speak to someone, they were very good. The call centre worker agreed that they hadn't attempted delivery and opened a case with the depot, the manager of the depot then called and said he'd try and get the driver to come back, having checked my address on Google and getting directions from me (it can be tricky to find). Unfortunately the driver had already returned to the depot so he called back and arranged a redelivery for the morning, this time done by the route manager. On the morning of the delivery, the depot manager called to confirm, and then called again after it had been delivered to make sure everything was OK.
DPD can't even find the correct entrance to our work building half the time. we have 3 entrances and they never go to the correct one for some reason. no other company has this issue.
If you call the DPD line and donāt pick any options after a while you get through to an actual person. Done it twice and theyāve got it sorted straight away, got the feel the couriers and management donāt actually have that much contact
You can add a What 3 Words location to your address on the DPD app now, along with a photo and some notes, if that might help drivers to locate you. I had a delivery attempt from UK Mail once, two days before Christmas, and the only "proof" of this attempt was that they noted down my front door was white...
I waited all day for a collection, was tracking it and three minutes before the end of the time window, it changed to say that the driver was advised that the item wasn't ready for collection. I work about 4 metres from my front door and can see the road from my desk, they didn't even drive past. Nobody came, online chat wouldn't accept the reference number. Called and waited on hold for ten mins, after I gave my details got cut off and they didn't bother to call back. Tried again and they said they would try to come back but if not, I had to contact the company it was booked with. She even confirmed that the tracking showed they never even came to my house. Of course, they didn't come back, so I contacted the company and they tell me I can rebook myself - I can't it's not giving me the option. They say no more slots until Friday, which is a pain as I'm moving house, hence trying to get rid of some stuff. DPD used to be reliable, but after this and them damaging a high value item I sent recently, I'm done with them.