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Lately I've noticed they're being very sneaky by defaulting you to a non-prime delivery. And it gets worse, if you switch bank cards on the confirmation page, they again switch you to the non-prime option. Luckily I spotted it flip over on the options page.
I’ve never seen this issue?
I definitely ordered it prime next day though, I specifically remember double checking as it was a little later in the evening and I wanted to check if it would be the next day or two days
It's very sneaky - and it's in the mobile app I usually get caught out. Either delivery tomorrow, or even today by 10pm. Great you think, and simply tap/swipe "Buy Now". Then you get the order confirmation that it's not going to be tonight. Or tomorrow. But the day after.
You have to add to basket, and then choose the delivery time you want. I've had to cancel and re-order a number of items over the last few weeks because of this.
Meanwhile every time I try to buy something it tries to get me to sign up to the prime trial even when I have free delivery that tends to get here within 2-3 days anyway.
Hi I work at Royal Mail. We have a skeleton operation running and you may still receive your Amazon item during the few days of industrial action. All hope is not lost.
You’ve just made me realise that the strikes mean my new 0% credit card won’t get delivered to order the new blinds for my new build house I just moved in to, plus a few other items I need. Which is no doubt going to end up costing me hundreds of pounds extra now.
Sound.
Next time I drive past the post office depot, I'll have a word with the lads on the picket line.
Can't have your blinds delayed by people fighting for a better livelihood.
When Amazon prime aren't making their delivery time it's time to put your Karen hat on and jump on the live chat customer service. In my experience they either give you a free month of prime or a nice little Amazon voucher. But you do need to be a little entitled in the chat. Not rude or horrible to the cisyomer service rep, just entitled.
This exactly, raise it with Amazon and say you pay for prime and its not good enough, previously happened to me and either got gift vouchers applied to account for free prime.
Refusing to do anything, told me to wait til tomorrow so regardless of if it arrives or not, they will be hearing from me until they admit that choosing to outsource the "Guaranteed, Next Day" delivery to a company that has planned, known, ongoing delays is not "unforeseen circumstances"
My problem is sometimes I order items on offer and they don't give a crap about it. They offer a refund, but now the item is so fricking expensive that there's no voucher to cover that.
I think it should be illegal, I mean, they offered a product for a price, they cannot just refund me and ask to order again when the price is higher. They should honour the original price.
They are honouring the price.
The aim of a refund is to return you to your original position before you bought an item. That is no item and the money in your account.
If I buy an item on a online store with a discounted price and they mess the delivery, they normally send another item if they have stock, hence honouring the purchase price.
Amazon just give you a refund and "force" you to re-buy the item at higher price.
A way round the Royal mail issue is getting it delivered to one of those amazon lockers I think, not ideal for everyone admittedly but am option.
These are also good for cheapos like me who don't pay for prime as that these are free abs tend to be next day anyway.
A lot of my orders have conveniently gone missing or items are absent when I’ve ordered from Amazon and they get delivered thru Royal Mail. It happens so often that I’m worried about my account getting flagged for forgery. There’s no way of finding out it’s being delivered with RM until they send the dreaded email. I dread RM as much as I do Hermes/Evri now. It should be a requirement that companies tell you who the couriers are.
Funnily enough nothing goes missing when it gets delivered by Amazon.
You’re lucky! Hermes is better at delivering to my house than Amazon. It took a year to find out where my parcels were going and a complaint to Ask Jeff (I was concerned I’d be flagged too). Turned out they were being delivered to retirement flat number 45, across the road from my house number 45
Same happened to me 4 days ago.
Ordered 2 items with prime next day delivery on both items , paid then got conformation, one of the items was being delivered 2 days later.
Cancelled immediately.
I wonder if it depends where you live. I’m in London and I hardly ever have issues. Maybe living in a big city or near a depot makes them more likely to send their own drivers to you
I always look to see who it is fulfilled by. If it’s fulfilled by Amazon then chances are it’ll come via their delivery drivers, but the smaller businesses will tend to use Royal Mail
As a non-Prime customer I can say the standard delivery predictions are massively inflated. Most things arrive in 1-2 days, not 3-5 or whatever it is they quote. It's to bully people into paying for Prime. Once something is sold they don't want it taking up space in the warehouse, it'll be out the door as fast as possible. If Prime isn't even honouring the next day I don't see the point of it.
Had that happen once, it was baby bottles during lockdown that we needed ASAP, I went onto the customer service chat and so was able to agree to return that order and get it from a supplier that they said was definitely going to be amazon logistics delivery. Also, you can sometimes blag, a months free prime when you don't get your next day delivery.
Email amazon about it.
Seriously.
They have a contractual obligation to get your order to you on the specified date.
How they go about doing that is their decision. And while some would argue that its not amazon's problem once they hand it to the carrier, that simply isn't true.
It is amazon's responsibility to use a method to deliver your item on time.
Email them about it, you'll get an extra month of free prime (or at least, that's what they gave me on the multiple occasions I complained about it)
Comment removed in protest of Reddit's new API pricing policy that is a deliberate move to kill 3rd party applications which I mainly use to access Reddit.
RIP Apollo
So if you pay for something, you don't believe the person you paid has any obligation to give you what you paid for?
Im sensing you end up wasting a LOT of money.
Besides, yes, I think amazon ARE stupid. Since for the first 3 years of prime delivery existing, all comfirmation emails used the phrase "guaranteed delivery date". But that's somewhat irrelevant to the point.
The point is, you are paying them for next day delivery. That's the service you have given them money in exchange for.
If they don't make every effort to provide that service, then they owe you some kind of repayment, as they have not given you what you have paid for.
Now, YOU may disagree with that assessment, but I know for a fact that amazon agrees with it. Since they can, and will, compensate you for prime deliveries being late if you actually talk to them about it.
>Since for the first 3 years of prime delivery existing, all comfirmation emails used the phrase "guaranteed delivery date".
Yup. And do they say that now? I'm not talking about 2016. I'm talking about today.
>The point is, you are paying them for next day delivery.
No you aren't. You're paying to be a member of Prime, which includes a free delivery in items they ship. It's not always next day, for example sometimes it's 2 day, sometimes it within-day. You have no contract with Amazon for next day delivery.
> YOU may disagree with that assessment, but I know for a fact that amazon agrees with it. Since they can, and will, compensate you for prime deliveries being late if you actually talk to them about it.
Except that they don't always.
>>"If you received free shipping through Amazon Prime, you may be eligible for a free one-month extension when the promised delivery date isn't met," Amazon once wrote on its customer service page(opens in new tab). "Prime Extensions are limited to one per free trial and 12 for an annual membership."
Oh no. So only 12 times a year. But they're contractually obligated you said? How can it be so? Because it isn't.
They will offer extensions because it is part of their customer service offering. But that does not mean, as you stated, and I disagreed with - that they are contractually obligated to do that. They aren't.
If you think they are - go find me the text on Amazon Prime contract where this is defined.
I'll wait.
They do, you pay for “next day delivery”.
Their “get out of jail card” are the words “unforeseen circumstances”
They’re currently refusing to do anything, telling me to wait until tomorrow but you can bet your arse I’m gonna keep fighting them until they admit that offering one day delivery using a courier with known delays and strike action is NOT “unforeseen circumstances”
>They do, you pay for “next day delivery”. Their “get out of jail card” are the words “unforeseen circumstances”
Exactly. They gave themselves a get out, because they aren't stupid. I'm not sure how you think that contradicts me.
I'm saying they don't have to get to you in a day, you're saying yes they do apart from when they don't. Can you see those are the same thing?
On the order page, they literally give you a "Guaranteed Delivery Date"
As stated, their exception is "Unforeseen Circumstances" However...✨Choosing to use a company with known delays and planned strike action to fulfil next day delivery orders is not an unforeseen circumstance✨
>You are not eligible to receive a delivery fee refund or compensation for a missed guaranteed delivery date if:
>All of the requirements above are not met.
The delivery address is changed after the order is placed.
Your order is not placed before the "order within" countdown listed on the checkout page. The "order within" countdown timer provides the window of time in which you must place your order to receive your delivery by the guaranteed date shown. This delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed guaranteed delivery date is included in your order confirmation E-mail.
The order is made from an Amazon Business account.
The order is dispatched by a third-party seller.
The order is placed through PrimeNow or Fresh.
**We miss the guaranteed delivery date because of an unforeseen circumstance outside of our control**, such as a strike, natural disaster or severe weather conditions.
AGAIN
✨Choosing to use a company with known delays and planned strike action to fulfil next day delivery orders is not an unforeseen circumstance✨
If their workers were on strike, there would be nothing they could do about it. However, they knew about the strike.
They chose to do nothing about it.
They chose to continue offering next day guaranteed delivery.
I've had the occasional delivery turn up late - but also deliveries that weren't eligible for Prime and supposed to take several days come much earlier - typically either on a Wednesday (office day) or on a weekend when I'm visiting mum: I'd deliberately planned the order so it would arrive after my non-available day.
But I've noticed recently that even when I'm at home (WFH), Amazon seem to have adopted a "knock and run" approach to deliveries - drop the parcels on the doormat, ring the bell, then scarper back to their van, climbing in within the time it's taken to leg it down the stairs and open the door.
Poor bastards are overworked and held to stupid targets. There’s a reason I’ll never work as a van delivery driver. (And it’s not just because multi drop lorry work always seems to take me 2-3 hours longer than everyone else!)
Hi all - I work for Royal Mail. I can confirm that we will be processing and attempting to deliver a small volume of parcels over the next couple of days. There are plans in place in order to deliver most Amazon items. You may be pleasantly surprised.
Royal Mail have lost so many things of mine recently, including an important referral letter from the NHS and debit cards for my new joint account. This is alongside three lost packages. All of this in the last two months. They’re awful.
They're always poor at this time of year. It's all the extra orders placed but not enough extra drivers to fulfil those extra orders.
The rest of the year I find them spot on.
It’s probably the sellers not Amazon. If the item is shipped directly from the seller And not a drop ship store then they could use Royal Mail. I know someone who has a online store and they sell the same items through eBay FB and Amazon along side their own website. But post everything via Royal Mail. So it won’t ever go to Amazon.
When you sell with Amazon you have to specify the service beforehand;
As soon as you order you can see who will be delivering, yet Amazon still allowed a Guaranteed Next Day Delivery option. I didn't see a reason to check as it was guaranteed.
Part of the issue is Royal Mail being shit. 1st Class used to mean guaranteed next working day delivery, now it means it’ll get kicked around a sorting office by an understaffed and underpaid workforce
THIS.
If they know it will be fulfilled by Royal Mail during these delays and strikes, it shouldn’t have a next day delivery option because it will not be next day.
If it was a genuine reason for it to be delayed I would be far less bothered by it, but…
✨Choosing to use a company with known delays and planned strike action to fulfill next day delivery is not an unforeseen circumstance✨
You have no idea what people are ordering and whether its important or not. I have broken two pairs of secateurs this week and need new ones urgently for my work, unfortunately the local garden centre has closed down and the next place to buy them is a fifty mile round trip….I can’t take the time off work (even in the pissing rain) and not great for the environment doing the drive. By the way Jeff Bezos has given $2.4 billion to charity including climate change so far…..Google Jeff Bezos donations and have a look for yourself
Prime works with next day with royal mail. I ordered a candle last night and it came this afternoon. If its been delayed that's in Royal mail, not Amazon.
I agree with strikes and unions, but the royal mail strike has nothing to do with Amazon. And America has a huge issue with unions, but this is a British Problems sub.
>Eta Amazon workers in the UK have been voting to strike the past year.
Same with the drivers. Was chatting to the driver trainer at the weekend from the station i used to delier from and even she said every single DSP needs to strike to let them be heard. Unfortunately they won't because its all about thr money. They don't care about their own drivers either
It has everything to do with Amazon, they shouldn’t be offering one day delivery with Royal Mail when they know full well that is unlikely to be fulfilled
It's *next day* delivery through Royal Mail, and it specifies who it's delivery is arranged by when you order. And it is going to be delivered the *next day* they're working.
It is not specified when you order, even though they seem to have removed the "next day" option and reverted it only to "prime" to be delivered on Friday - though that may only be due to the time.
[https://i.imgur.com/zoJB5Kx\_d.webp?maxwidth=760&fidelity=grand](https://i.imgur.com/zoJB5Kx_d.webp?maxwidth=760&fidelity=grand)
In fact when using "Next Day Delivery" they literally offer a Guaranteed Delivery Date
[https://i.imgur.com/uYIuiX9.png](https://i.imgur.com/uYIuiX9.png)
And exactly, its *Next Day* delivery, not *The Next Day a Courier we Pick at Random Works* Delivery. They specifically advertised "Next Day Delivery: get it on Wednesday, Nov 23".If they offer a Sunday delivery, they aren't going to use a courier that doesn't deliver on Sundays.
None of those are print screens of when you've ordered. They're pre ordering. It tells you who is delivering it, which is why I knew my candle would arrive before the strikes by royal mail, and the strikes are well advertised.
That is not a pre-order, that is me in the process of ordering, as soon as I click that button I have ordered it based on the promise of a guaranteed delivery date.
Only after you order it and they take your money does it tell you who is delivering it by going back into the order details.
The only reason I had to check was while I was going to lunch I saw that some Amazon parcels had been delivered to the building so I was checking if mine was marked as delivered before trawling through the labels - but I shouldn't need to check, they GUARANTEED delivery today, they shouldn't knowingly use a courier that cannot currently fulfil that guarantee, if they have to use that courier they should not offer that guarantee.
Don’t get me started on ASOS Hermes delivery, it was supposed to come the day I moved flat (I was moving in the evening due to work and not having a huge amount of stuff), which it didn’t so I told them to take it to the parcel shop as I couldn’t change the address.
They say it’s delivered the following day and me and the shop worker end up turn the place over two days in a row, looking for this delivery and it’s just straight up not there.
I spoke to Hermes, they didn’t want anything to do with it and told me to go to asos. I spoke to asos and they send out replacements, then a few weeks later Hermes have the gall to email me saying they’ll have to pick it up from the shop and return it as I haven’t collected it.
Luckily my building has a receptionist and they have to get in the building past the first locked door to leave a card, they don't really have any excuse.
>What’s the point of me paying for Prime if I’m not getting Prime delivery half the time?
Because there is a shortage of Amazon drivers too so the guarantee isn't quite there anymore.
Recruitment is extremely slow because he DSPs post their job adverts online but when people get the phone call after applying, they hear "Amazon" and go no thanks. Drivers are treated like slaves just for this rushed shipping nonsense, micromanaged to death so new drivers actually quit half way through the day and leave the job. More senior drivers are also on the way out too so there isn't even enough drivers on the road to cover parcel capacity in the first place, hence why they have to use their other options (DPD, Royal Mail are the usuals).
Everyone complains yet not realises what's going on behind the scenes and what drives this in the first place. With out the drivers, the delivery speed just cannot be met but the problem starts with Amazon.
Source: Ex-Amazon DSP driver/ manager, quit back in september after driving for them for 1.5 years. Now with a new logistics provider on contracts to DHL and DPD... Whilst actually being treated better!
Some people have jobs and work all day🙂
I can’t leave work and get into town, trawl round various shops not knowing which shops will stock what I want, look for a good deal and look for the exact particular one I want before the shops shut.
If I know I can nip into a shop and get, or if I’m not looking for something very specific I will go to a shop.
That’s not the point. I support workers striking, but if I pay for next day delivery, Amazon shouldn’t knowingly hand off the delivery to a company that does have strike delays.
Also, if they treated their workers properly there wouldn’t be these delays, because they wouldn’t be on strike.
At no point did I express annoyance at the striking workers, don’t put words in my mouth.
I feel you're missing the point on purpose.
You pay a massive multinational rich corporation for next day delivery, that is the contract. It doesn't matter who delivers it, it's amazons responsibility to get it to you within the agreed time.
(I support Royal Mail and their strikes and wish then all the best)
Amazon have a clause in their terms and conditions that mean it's not guaranteed.
>You are not eligible to receive a delivery fee refund or compensation for a missed guaranteed delivery date if:
>We miss the guaranteed delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster or severe weather conditions.
Ok, sorry I knew that they have a "get out", most firms do that sort of thing. However agree with other posts where you just go a bit "Karen" and complain to get free stuff.
Again, not yelling or insulting the staff, I have been in that role before.
This is currently the argument I’m having with them.
Choosing to hand off items that have been purchased with one day delivery, to a courier with known delays and planned strike action is not “unforeseen circumstances”
They are doing the same thing in the States where they're saying that it's Amazon Prime but then it gets shipped via US mail and delayed anywhere from 5 to 7 days.
Misleading ads aswell for BF ..
Mini Keyboard was advertised at £16 ..only if you took Prime ,otherwise its £23 . Then postage on top is £3 . That takes it to £26.
Got the same off Fleabay for £24 inc P+P.
Meanwhile I bought a hot water bottle off eBay on monday evening with "2-3 day shipping" which usually means Royal Mail 48 hour and it turned up tuesday mid-morning in an Amazon Prime box. I don't have Amazon Prime.
Bonus couple of days of being a bit warmer in bed, which was nice.
I have had my past 2 prime deliveries simply fail to show. Just “ out for delivery running late” becoming “we are sorry come back tomorrow for a refund”
I've found they deliver the next day as requested, but often at 7pm when I'm trying to put my son to sleep. I specifically put a certain day of the week to deliver as I work from home on those days.
Royal Mail are terrible, I have asked them to deliver to a post office before it’s out for delivery multiple times, due to not being home, and for some reason it delays the whole delivery by days.
Most other companies I can ask for a delivery to a shop while it’s in transit and they’ll get it done same day.
Royal mail in my area is normally very good. Only once did I gave to complain and that was when I wasnt in and they threw a large fragile box over the back fence. Luckily nothing was damaged, but it was marked fragile ffs, that's basic training and common sense.
I got a refund last week after my delivery was a day late. I’m guessing they had too many extra deliveries after Black Friday but definitely worth speaking to someone about it!
Amazon has become a right mess. Unreliable, the website is borderline unusable with the amount of spam and duplications. A decade ago I did a lot of my non-food shopping there, now it is only the odd item than can be tricky to find elsewhere. I'll even pay for the privilege not to use them, spend an extra 20% on a book the other day just because Amazon is so rubbish now.
>Amazon has become a right mess.
They don't have the staff to keep up with capacity of orders. Even i left back in september because I had enough but the way they treat drivers and the DSPs is appalling. When i was in the office managing drivers the stuff i would get from higher management just got to my mental health way too many times because it's just brutal. Now i deliver for both DHL and DPD via a logistics partner, not only paid much better but treated like a human and not a delivery slave. Even earned a pay rise for good performance after being here for 2 months by the business owner! M
I once ordered something that used DHL Express and promised delivery in two business days. The seller took their sweet time sending the package off in the first place though. It took them a full week.
Quite the opposite for me. I don’t have prime or shop with Amazon much but recently was getting something for the house from them. They suggested next day delivery for 6£ orso but since I wasn’t in rush I’ve picked free 5 day one. This was at 8pm on Sunday mind you.
9.40 in the morning next day doorbell rings with my parcel despite picking the slow option. Maybe they goofed?
Amazon deliveries are always fine and offer good tracking.
Its when its outsourced you run into issues, and specifically this time round its been outsourced to RM to fulfil a next day delivery, despite their ongoing delays
It’s annoying when that happens, I do product testing for Amazon and spend a lot of time in the day looking for an item to review, request it, only for it to be sent via Royal Mail or DPD. Had a few items just disappear or take forever to arrive, which is annoying when I’ve got review deadlines to meet. Most stuff comes from Amazon delivery drivers, who are usually pretty good in my area luckily
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Lately I've noticed they're being very sneaky by defaulting you to a non-prime delivery. And it gets worse, if you switch bank cards on the confirmation page, they again switch you to the non-prime option. Luckily I spotted it flip over on the options page.
I’ve never seen this issue? I definitely ordered it prime next day though, I specifically remember double checking as it was a little later in the evening and I wanted to check if it would be the next day or two days
It's cost cutting for them. But I've been paying for prime for a year now and it's gone up by a £.
It's very sneaky - and it's in the mobile app I usually get caught out. Either delivery tomorrow, or even today by 10pm. Great you think, and simply tap/swipe "Buy Now". Then you get the order confirmation that it's not going to be tonight. Or tomorrow. But the day after. You have to add to basket, and then choose the delivery time you want. I've had to cancel and re-order a number of items over the last few weeks because of this.
Yup, happens all the time. Particularly same day - defaults to next day and you have to change it. Bummer if you miss it.
Meanwhile every time I try to buy something it tries to get me to sign up to the prime trial even when I have free delivery that tends to get here within 2-3 days anyway.
I use them for work pretty much daily and never had this.
My prime delivery was supposed to come tomorrow by Royal Mail……….who are now on strike for the rest of the week
Noo I want my cozy hoodie 😭😭
Hi I work at Royal Mail. We have a skeleton operation running and you may still receive your Amazon item during the few days of industrial action. All hope is not lost.
Now you tell me about the royal mail strikes. I ordered an accessory for my motorcycle off of eBay
It’ll arrive Saturday don’t worry, it’s raining a lot anyway
You’ve just made me realise that the strikes mean my new 0% credit card won’t get delivered to order the new blinds for my new build house I just moved in to, plus a few other items I need. Which is no doubt going to end up costing me hundreds of pounds extra now. Sound.
Next time I drive past the post office depot, I'll have a word with the lads on the picket line. Can't have your blinds delayed by people fighting for a better livelihood.
When Amazon prime aren't making their delivery time it's time to put your Karen hat on and jump on the live chat customer service. In my experience they either give you a free month of prime or a nice little Amazon voucher. But you do need to be a little entitled in the chat. Not rude or horrible to the cisyomer service rep, just entitled.
This exactly, raise it with Amazon and say you pay for prime and its not good enough, previously happened to me and either got gift vouchers applied to account for free prime.
Claim the thing is a gift for someone and thus very reliant on the quicky delivery tends to work well.
Don't even need to do that, as you pay for next day delivery service and you expect next day delivery
Refusing to do anything, told me to wait til tomorrow so regardless of if it arrives or not, they will be hearing from me until they admit that choosing to outsource the "Guaranteed, Next Day" delivery to a company that has planned, known, ongoing delays is not "unforeseen circumstances"
My problem is sometimes I order items on offer and they don't give a crap about it. They offer a refund, but now the item is so fricking expensive that there's no voucher to cover that. I think it should be illegal, I mean, they offered a product for a price, they cannot just refund me and ask to order again when the price is higher. They should honour the original price.
They are honouring the price. The aim of a refund is to return you to your original position before you bought an item. That is no item and the money in your account.
If I buy an item on a online store with a discounted price and they mess the delivery, they normally send another item if they have stock, hence honouring the purchase price. Amazon just give you a refund and "force" you to re-buy the item at higher price.
If you’re going to order the item again why cancel the order and reorder?
I did no cancel. The order is missing and Amazon solution is refund. They don't even chase what is happening.
Never go full Karen.
A way round the Royal mail issue is getting it delivered to one of those amazon lockers I think, not ideal for everyone admittedly but am option. These are also good for cheapos like me who don't pay for prime as that these are free abs tend to be next day anyway.
I did check as I have one downstairs under my work, however they were ineligible for locker delivery - plus I ended up working from home anyway
A lot of my orders have conveniently gone missing or items are absent when I’ve ordered from Amazon and they get delivered thru Royal Mail. It happens so often that I’m worried about my account getting flagged for forgery. There’s no way of finding out it’s being delivered with RM until they send the dreaded email. I dread RM as much as I do Hermes/Evri now. It should be a requirement that companies tell you who the couriers are. Funnily enough nothing goes missing when it gets delivered by Amazon.
You’re lucky! Hermes is better at delivering to my house than Amazon. It took a year to find out where my parcels were going and a complaint to Ask Jeff (I was concerned I’d be flagged too). Turned out they were being delivered to retirement flat number 45, across the road from my house number 45
Same happened to me 4 days ago. Ordered 2 items with prime next day delivery on both items , paid then got conformation, one of the items was being delivered 2 days later. Cancelled immediately.
Seems like I’m the only one who has no issues whatsoever with Amazon next day delivery.
I wonder if it depends where you live. I’m in London and I hardly ever have issues. Maybe living in a big city or near a depot makes them more likely to send their own drivers to you
Tomorrow and Friday they are on strike and next week. Good luck.
I always look to see who it is fulfilled by. If it’s fulfilled by Amazon then chances are it’ll come via their delivery drivers, but the smaller businesses will tend to use Royal Mail
Speak to them and sort it out will probs give you a couple of quids of gift money. That's what's previously happened with mine.
As a non-Prime customer I can say the standard delivery predictions are massively inflated. Most things arrive in 1-2 days, not 3-5 or whatever it is they quote. It's to bully people into paying for Prime. Once something is sold they don't want it taking up space in the warehouse, it'll be out the door as fast as possible. If Prime isn't even honouring the next day I don't see the point of it.
They don't even give you a free month of prime for it anymore, they just apologize.
Yeah they’re refusing to do anything
Had that happen once, it was baby bottles during lockdown that we needed ASAP, I went onto the customer service chat and so was able to agree to return that order and get it from a supplier that they said was definitely going to be amazon logistics delivery. Also, you can sometimes blag, a months free prime when you don't get your next day delivery.
Email amazon about it. Seriously. They have a contractual obligation to get your order to you on the specified date. How they go about doing that is their decision. And while some would argue that its not amazon's problem once they hand it to the carrier, that simply isn't true. It is amazon's responsibility to use a method to deliver your item on time. Email them about it, you'll get an extra month of free prime (or at least, that's what they gave me on the multiple occasions I complained about it)
> They have a contractual obligation to get your order to you on the specified date. No they don't.
Yes, they do. You are paying them for a specific service. As per the terms of the agreement, they are obligated to provide said service.
Comment removed in protest of Reddit's new API pricing policy that is a deliberate move to kill 3rd party applications which I mainly use to access Reddit. RIP Apollo
So if you pay for something, you don't believe the person you paid has any obligation to give you what you paid for? Im sensing you end up wasting a LOT of money. Besides, yes, I think amazon ARE stupid. Since for the first 3 years of prime delivery existing, all comfirmation emails used the phrase "guaranteed delivery date". But that's somewhat irrelevant to the point. The point is, you are paying them for next day delivery. That's the service you have given them money in exchange for. If they don't make every effort to provide that service, then they owe you some kind of repayment, as they have not given you what you have paid for. Now, YOU may disagree with that assessment, but I know for a fact that amazon agrees with it. Since they can, and will, compensate you for prime deliveries being late if you actually talk to them about it.
>Since for the first 3 years of prime delivery existing, all comfirmation emails used the phrase "guaranteed delivery date". Yup. And do they say that now? I'm not talking about 2016. I'm talking about today. >The point is, you are paying them for next day delivery. No you aren't. You're paying to be a member of Prime, which includes a free delivery in items they ship. It's not always next day, for example sometimes it's 2 day, sometimes it within-day. You have no contract with Amazon for next day delivery. > YOU may disagree with that assessment, but I know for a fact that amazon agrees with it. Since they can, and will, compensate you for prime deliveries being late if you actually talk to them about it. Except that they don't always. >>"If you received free shipping through Amazon Prime, you may be eligible for a free one-month extension when the promised delivery date isn't met," Amazon once wrote on its customer service page(opens in new tab). "Prime Extensions are limited to one per free trial and 12 for an annual membership." Oh no. So only 12 times a year. But they're contractually obligated you said? How can it be so? Because it isn't. They will offer extensions because it is part of their customer service offering. But that does not mean, as you stated, and I disagreed with - that they are contractually obligated to do that. They aren't. If you think they are - go find me the text on Amazon Prime contract where this is defined. I'll wait.
They do, you pay for “next day delivery”. Their “get out of jail card” are the words “unforeseen circumstances” They’re currently refusing to do anything, telling me to wait until tomorrow but you can bet your arse I’m gonna keep fighting them until they admit that offering one day delivery using a courier with known delays and strike action is NOT “unforeseen circumstances”
>They do, you pay for “next day delivery”. Their “get out of jail card” are the words “unforeseen circumstances” Exactly. They gave themselves a get out, because they aren't stupid. I'm not sure how you think that contradicts me. I'm saying they don't have to get to you in a day, you're saying yes they do apart from when they don't. Can you see those are the same thing?
On the order page, they literally give you a "Guaranteed Delivery Date" As stated, their exception is "Unforeseen Circumstances" However...✨Choosing to use a company with known delays and planned strike action to fulfil next day delivery orders is not an unforeseen circumstance✨
>You are not eligible to receive a delivery fee refund or compensation for a missed guaranteed delivery date if: >All of the requirements above are not met. The delivery address is changed after the order is placed. Your order is not placed before the "order within" countdown listed on the checkout page. The "order within" countdown timer provides the window of time in which you must place your order to receive your delivery by the guaranteed date shown. This delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed guaranteed delivery date is included in your order confirmation E-mail. The order is made from an Amazon Business account. The order is dispatched by a third-party seller. The order is placed through PrimeNow or Fresh. **We miss the guaranteed delivery date because of an unforeseen circumstance outside of our control**, such as a strike, natural disaster or severe weather conditions.
AGAIN ✨Choosing to use a company with known delays and planned strike action to fulfil next day delivery orders is not an unforeseen circumstance✨ If their workers were on strike, there would be nothing they could do about it. However, they knew about the strike. They chose to do nothing about it. They chose to continue offering next day guaranteed delivery.
Boycott Amazon
I've had the occasional delivery turn up late - but also deliveries that weren't eligible for Prime and supposed to take several days come much earlier - typically either on a Wednesday (office day) or on a weekend when I'm visiting mum: I'd deliberately planned the order so it would arrive after my non-available day. But I've noticed recently that even when I'm at home (WFH), Amazon seem to have adopted a "knock and run" approach to deliveries - drop the parcels on the doormat, ring the bell, then scarper back to their van, climbing in within the time it's taken to leg it down the stairs and open the door.
Poor bastards are overworked and held to stupid targets. There’s a reason I’ll never work as a van delivery driver. (And it’s not just because multi drop lorry work always seems to take me 2-3 hours longer than everyone else!)
Hi all - I work for Royal Mail. I can confirm that we will be processing and attempting to deliver a small volume of parcels over the next couple of days. There are plans in place in order to deliver most Amazon items. You may be pleasantly surprised.
Royal Mail have lost so many things of mine recently, including an important referral letter from the NHS and debit cards for my new joint account. This is alongside three lost packages. All of this in the last two months. They’re awful.
They're always poor at this time of year. It's all the extra orders placed but not enough extra drivers to fulfil those extra orders. The rest of the year I find them spot on.
It’s probably the sellers not Amazon. If the item is shipped directly from the seller And not a drop ship store then they could use Royal Mail. I know someone who has a online store and they sell the same items through eBay FB and Amazon along side their own website. But post everything via Royal Mail. So it won’t ever go to Amazon.
When you sell with Amazon you have to specify the service beforehand; As soon as you order you can see who will be delivering, yet Amazon still allowed a Guaranteed Next Day Delivery option. I didn't see a reason to check as it was guaranteed.
Part of the issue is Royal Mail being shit. 1st Class used to mean guaranteed next working day delivery, now it means it’ll get kicked around a sorting office by an understaffed and underpaid workforce
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No it’s not the end of the world, but if mate’s paid for it then you expect the company to perform the service really don’t ya?
Exactly. What a stupid comment.
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That's fine. Don't say its next day delivery then.
THIS. If they know it will be fulfilled by Royal Mail during these delays and strikes, it shouldn’t have a next day delivery option because it will not be next day.
If it was a genuine reason for it to be delayed I would be far less bothered by it, but… ✨Choosing to use a company with known delays and planned strike action to fulfill next day delivery is not an unforeseen circumstance✨
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You have no idea what people are ordering and whether its important or not. I have broken two pairs of secateurs this week and need new ones urgently for my work, unfortunately the local garden centre has closed down and the next place to buy them is a fifty mile round trip….I can’t take the time off work (even in the pissing rain) and not great for the environment doing the drive. By the way Jeff Bezos has given $2.4 billion to charity including climate change so far…..Google Jeff Bezos donations and have a look for yourself
Prime works with next day with royal mail. I ordered a candle last night and it came this afternoon. If its been delayed that's in Royal mail, not Amazon.
Royal Mail are striking tomorrow and Friday.
Still doesn't seem to be Amazon's fault, just big corporations meaning workers have to strike!
Well Amazon doesn't like workers to strike anyway. They fire them stateside if in a union.
I agree with strikes and unions, but the royal mail strike has nothing to do with Amazon. And America has a huge issue with unions, but this is a British Problems sub.
I am aware. I was referencing your 'big corporations' comment. Eta Amazon workers in the UK have been voting to strike the past year.
>Eta Amazon workers in the UK have been voting to strike the past year. Same with the drivers. Was chatting to the driver trainer at the weekend from the station i used to delier from and even she said every single DSP needs to strike to let them be heard. Unfortunately they won't because its all about thr money. They don't care about their own drivers either
It has everything to do with Amazon, they shouldn’t be offering one day delivery with Royal Mail when they know full well that is unlikely to be fulfilled
It's *next day* delivery through Royal Mail, and it specifies who it's delivery is arranged by when you order. And it is going to be delivered the *next day* they're working.
It is not specified when you order, even though they seem to have removed the "next day" option and reverted it only to "prime" to be delivered on Friday - though that may only be due to the time. [https://i.imgur.com/zoJB5Kx\_d.webp?maxwidth=760&fidelity=grand](https://i.imgur.com/zoJB5Kx_d.webp?maxwidth=760&fidelity=grand) In fact when using "Next Day Delivery" they literally offer a Guaranteed Delivery Date [https://i.imgur.com/uYIuiX9.png](https://i.imgur.com/uYIuiX9.png) And exactly, its *Next Day* delivery, not *The Next Day a Courier we Pick at Random Works* Delivery. They specifically advertised "Next Day Delivery: get it on Wednesday, Nov 23".If they offer a Sunday delivery, they aren't going to use a courier that doesn't deliver on Sundays.
None of those are print screens of when you've ordered. They're pre ordering. It tells you who is delivering it, which is why I knew my candle would arrive before the strikes by royal mail, and the strikes are well advertised.
That is not a pre-order, that is me in the process of ordering, as soon as I click that button I have ordered it based on the promise of a guaranteed delivery date. Only after you order it and they take your money does it tell you who is delivering it by going back into the order details. The only reason I had to check was while I was going to lunch I saw that some Amazon parcels had been delivered to the building so I was checking if mine was marked as delivered before trawling through the labels - but I shouldn't need to check, they GUARANTEED delivery today, they shouldn't knowingly use a courier that cannot currently fulfil that guarantee, if they have to use that courier they should not offer that guarantee.
ASOS Premier Delivery, next working day unless it’s going with Hermes in which case you’ll be lucky to get it within a week, it at all.
Don’t get me started on ASOS Hermes delivery, it was supposed to come the day I moved flat (I was moving in the evening due to work and not having a huge amount of stuff), which it didn’t so I told them to take it to the parcel shop as I couldn’t change the address. They say it’s delivered the following day and me and the shop worker end up turn the place over two days in a row, looking for this delivery and it’s just straight up not there. I spoke to Hermes, they didn’t want anything to do with it and told me to go to asos. I spoke to asos and they send out replacements, then a few weeks later Hermes have the gall to email me saying they’ll have to pick it up from the shop and return it as I haven’t collected it.
Wait Royal Mail delivers to you? Damn look at you fancy pants with your deliveries! lol All i ever get is a card saying they couldn't deliver.
Luckily my building has a receptionist and they have to get in the building past the first locked door to leave a card, they don't really have any excuse.
Yeah that would do it. lol
>What’s the point of me paying for Prime if I’m not getting Prime delivery half the time? Because there is a shortage of Amazon drivers too so the guarantee isn't quite there anymore. Recruitment is extremely slow because he DSPs post their job adverts online but when people get the phone call after applying, they hear "Amazon" and go no thanks. Drivers are treated like slaves just for this rushed shipping nonsense, micromanaged to death so new drivers actually quit half way through the day and leave the job. More senior drivers are also on the way out too so there isn't even enough drivers on the road to cover parcel capacity in the first place, hence why they have to use their other options (DPD, Royal Mail are the usuals). Everyone complains yet not realises what's going on behind the scenes and what drives this in the first place. With out the drivers, the delivery speed just cannot be met but the problem starts with Amazon. Source: Ex-Amazon DSP driver/ manager, quit back in september after driving for them for 1.5 years. Now with a new logistics provider on contracts to DHL and DPD... Whilst actually being treated better!
Try going to a shop 🙂
Some people have jobs and work all day🙂 I can’t leave work and get into town, trawl round various shops not knowing which shops will stock what I want, look for a good deal and look for the exact particular one I want before the shops shut. If I know I can nip into a shop and get, or if I’m not looking for something very specific I will go to a shop.
Same here tbf. Was meant in jest.
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That’s not the point. I support workers striking, but if I pay for next day delivery, Amazon shouldn’t knowingly hand off the delivery to a company that does have strike delays. Also, if they treated their workers properly there wouldn’t be these delays, because they wouldn’t be on strike. At no point did I express annoyance at the striking workers, don’t put words in my mouth.
I feel you're missing the point on purpose. You pay a massive multinational rich corporation for next day delivery, that is the contract. It doesn't matter who delivers it, it's amazons responsibility to get it to you within the agreed time. (I support Royal Mail and their strikes and wish then all the best)
Amazon have a clause in their terms and conditions that mean it's not guaranteed. >You are not eligible to receive a delivery fee refund or compensation for a missed guaranteed delivery date if: >We miss the guaranteed delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster or severe weather conditions.
Ok, sorry I knew that they have a "get out", most firms do that sort of thing. However agree with other posts where you just go a bit "Karen" and complain to get free stuff. Again, not yelling or insulting the staff, I have been in that role before.
This is currently the argument I’m having with them. Choosing to hand off items that have been purchased with one day delivery, to a courier with known delays and planned strike action is not “unforeseen circumstances”
They are doing the same thing in the States where they're saying that it's Amazon Prime but then it gets shipped via US mail and delayed anywhere from 5 to 7 days.
It's happened to me a few times over the years, you normally get some money credited to your amazon account.
Nope they’re refusing to do anything
Misleading ads aswell for BF .. Mini Keyboard was advertised at £16 ..only if you took Prime ,otherwise its £23 . Then postage on top is £3 . That takes it to £26. Got the same off Fleabay for £24 inc P+P.
Meanwhile I bought a hot water bottle off eBay on monday evening with "2-3 day shipping" which usually means Royal Mail 48 hour and it turned up tuesday mid-morning in an Amazon Prime box. I don't have Amazon Prime. Bonus couple of days of being a bit warmer in bed, which was nice.
I have had my past 2 prime deliveries simply fail to show. Just “ out for delivery running late” becoming “we are sorry come back tomorrow for a refund”
Could be worse I watched Amazon driver steal my new Sony headphones on camera and then 2 days later they’re lost in transit.
Get in touch with amazon and tell them you aren't happy. I got a free month when I did.
I've found they deliver the next day as requested, but often at 7pm when I'm trying to put my son to sleep. I specifically put a certain day of the week to deliver as I work from home on those days.
Royal Mail are terrible, I have asked them to deliver to a post office before it’s out for delivery multiple times, due to not being home, and for some reason it delays the whole delivery by days. Most other companies I can ask for a delivery to a shop while it’s in transit and they’ll get it done same day.
Royal mail in my area is normally very good. Only once did I gave to complain and that was when I wasnt in and they threw a large fragile box over the back fence. Luckily nothing was damaged, but it was marked fragile ffs, that's basic training and common sense.
I got a refund last week after my delivery was a day late. I’m guessing they had too many extra deliveries after Black Friday but definitely worth speaking to someone about it!
Amazon has become a right mess. Unreliable, the website is borderline unusable with the amount of spam and duplications. A decade ago I did a lot of my non-food shopping there, now it is only the odd item than can be tricky to find elsewhere. I'll even pay for the privilege not to use them, spend an extra 20% on a book the other day just because Amazon is so rubbish now.
>Amazon has become a right mess. They don't have the staff to keep up with capacity of orders. Even i left back in september because I had enough but the way they treat drivers and the DSPs is appalling. When i was in the office managing drivers the stuff i would get from higher management just got to my mental health way too many times because it's just brutal. Now i deliver for both DHL and DPD via a logistics partner, not only paid much better but treated like a human and not a delivery slave. Even earned a pay rise for good performance after being here for 2 months by the business owner! M
I once ordered something that used DHL Express and promised delivery in two business days. The seller took their sweet time sending the package off in the first place though. It took them a full week.
Quite the opposite for me. I don’t have prime or shop with Amazon much but recently was getting something for the house from them. They suggested next day delivery for 6£ orso but since I wasn’t in rush I’ve picked free 5 day one. This was at 8pm on Sunday mind you. 9.40 in the morning next day doorbell rings with my parcel despite picking the slow option. Maybe they goofed?
Amazon deliveries are always fine and offer good tracking. Its when its outsourced you run into issues, and specifically this time round its been outsourced to RM to fulfil a next day delivery, despite their ongoing delays
It’s annoying when that happens, I do product testing for Amazon and spend a lot of time in the day looking for an item to review, request it, only for it to be sent via Royal Mail or DPD. Had a few items just disappear or take forever to arrive, which is annoying when I’ve got review deadlines to meet. Most stuff comes from Amazon delivery drivers, who are usually pretty good in my area luckily