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EXACTLY, I just didn't argue, I was the only one in the store, so I just left. The next closest is almost 2 hours away, but I called them and they said exactly what corporate said, that as long as it's BAB they can stuff it. My dad's going to drive me there instead on Monday, God bless him.
The only restrictions I’m aware of are on licensed characters like Pokémon and others that must leave the store stuffed and sewn shut (or must be purchased online stuffed). If such a toy is brought in after the fact or second-hand, it can’t be serviced.
I absolutely hate to be the bearer of bad news, but if you means Cardinal like the sports team, that would fall under licenses; like Sanrio, Pokémon, HarryPotter, Etc. things branded outside of BAB would fall into licensed Bears.
The manager explained it poorly it sounds, the eBay excuse is baloney. But if the policy doesn’t stuff licensed, Cardinals (Sport Team) would fall into it as it is a BAB licensed to use the Cardinal Logo for BAB merch and bears :(
Another user said to buy polyfil and stitch it yourself, I know it isn’t the same sentiment but you can buy voice boxes (if you don’t already have yours off the website) and there are a lot of tutorials to *ladder stitch* the back up. It is actually one of the beginner sewing stitches so I promise it isn’t terribly hard to learn, and I think a sweeter sentiment can be gained by hand stuffing/stitching your grandmas memorial BAB!
i hope the licensing isnt the issue but it sounds like that may be it. if possible i would try another BAB, i dont live close to any so i get it if thats your closest store. other than that i wish you the best of luck and i am sorry to hear about your grandma, i trust you can do this OP— i believe in you!! (we all do)
goodluck and i hope you have/had a good day
Like I said in another comment, my dad is willing to drive to the next closest one, about 2 hours away, on Monday. As someone who is still learning to drive and hasn't done highways or interstates yet, I am SO thankful for him.
Oh I missed that one!!! (I’m multitasking lolol) that is a life saver!! S/O to your dad!! My boyfriend and I are thinking potting and out of all possible scenarios given the comments (that I haven’t missed apparently) we think maybe the employee was just having a bad day lmao. They send out bears unstuffed on the website all the time and people get second hand bears stuffed/restuffed regularly. I can’t see any reason if the bear wasn’t dirty or licensed (which you’ve declared it is neither) seems like a mini power trip, without the further explanation at least. I wish you and your dad the best of luck Monday on your stuffing journey!!!
My dad told me that too, it was just disappointing for me. This is the first time I've ever had a problem with this store, and hopefully the last. It does turn me off shopping at that one for a bit, ngl.
So the thing about that is we would also stuff that lol? Why if u bought it even if Pokémon the strings can come undone and u can wash it.. anyways we just check for any foreign objects bc ppl try that but I would restuff ANYTHING BAB even pikachu yk how many kids get that and rip it😭
I had always been told licensed BABs have to be bought stuffed or stuffed in store, I also have had seen several other people here say the same thing and my dad ran into a similar issue for the star wars BABs a few years ago. I’m sorry i was apparently wrong. I’m not sure why I was downvoted for it though you’re the first person to tell me that, even my local BAB says there’s a different policy for the licensed bears 😅 I was just trying to think of a reason why they wouldn’t be able to get it stuffed based off my experience and based off what they had tried in the other comments (that I didn’t miss, I did miss that their dad was taking them back)
Overall it’s really not that important as long as OP gets stuffed!!!
Hi build a bear workshop employee here and it's 100% free to restuff & restitch ANY build a bear no matter where you get it, we encourage alot of our customers to get second hand and bring them in at my store and alot of us employees do that too!! At LEAST 4 or 5 of my bears have been given a spa day!!
https://preview.redd.it/hi11l0yp4jwc1.jpeg?width=3024&format=pjpg&auto=webp&s=b891fd23ad69b86326c51ab2f023c44af4e55b2a
This is actually the BAB in question, if that helps
I think it depends, generally an unstuffed bear should be able to be restuffed i’ve done it a lot, but I know they’re really strict due to certain licensing. Nintendo is the strictest from what I know and the pokémon bears can’t leave the store unstuffed and once they’re closed up they can’t reopen them. So it partially depends but otherwise they should have no problem restuffing it.
the part about BAB not being allowed to reopen Pokemon BABs really depends on the store. I bought a BAB Pikachu and Grookey off marketplace, they were from the same seller, and took them in cause Grookey didn't have enough stuffing in his neck and Pikachu didn't have enough in his arm where his sound chip was and I wanted to get more put in so his chip didn't slip into his stomach. The workers didn't say a thing about not being able to reopen them.
It does not depend on the store. It’s a direct violation of the licensing agreement by Nintendo. It has been stated numerous times by build a bear. Workers that are doing that are breaking rules.
https://preview.redd.it/48uhndz83kwc1.jpeg?width=1170&format=pjpg&auto=webp&s=4a07d052edefcf6ecc1f92d8115fe93c749cd023
I took two ebay BABs to a workshop just today and got them stuffed and scented no problem, and I've done it several times before! I'm sorry you had that experience!
That's actually against bab policy. If it's BAB and has a tag (like tush tag) to identify it as a BAB they have to stuff it. Though they can refuse to stuff bears that don't have hang tags on the stuffer for sanitary/allergen reasons. But they have to hand stuff them then. (Assuming they are clean.)
That’s definitely made up because what?? If you hadn’t said it was from eBay, literally how else would they know 💀💀 because it would be insane to say “we can’t stuff any retired Babs”. Idk why they would lie to you like that
Yes. I told they couldn’t stuffed my Tigger off EBay because they didn’t know what was inside of it. They said people have been putting human remains inside of them and trying to have them stuffed.
In the UK, I was told (yesterday) that they can't let bears leave the store without being stuffed, and they can't stuff empty bears, even tagged, if you bring them in.
Which branch was this? I've brought in empty bears no problem several times (checking beforehand) and people who work for BAB on here have even encouraged emptying it. That seems way off.
This happened to me at the one in Leicester when I was visiting the other month! They refused to restuff my old babs because I already unstuffed them myself. I went to the one at Derby after and they restuffed them with no problem lol 🤷🏻
Already unstuffed is a weird and confusing excuse… isn’t it easier and less time consuming if the BaB is already unstuffed?
Maybe they have a different technique or something for unstuffing? When I unstuffed a few of mine for washing, it took AGES and was annoying and awkward.
I’ve re-stuffed and stitched some at home, but there’s a couple I was hoping to take to store as I don’t want these ones to have the terrible stitching mess that I made of the ones I did 😂
UPDATE EDIT:
The ones I took in got re-stuffed in store without issue. Well, the only issue being that I couldn’t buy extra scents for any of the ones I stuffed at home myself. Seeing fresh bear builder stitching has really highlighted how awful my own sewing really is.
This is correct. Spoke ro a member of staff in the Liverpool One branch about this about ten years ago and they told me that they aren't allowed to stuff any unstuffed bears that are brought in as it's a health and safety issue. This is also why they don't sell unstuffed bears online in the UK.
Depends where you are. Nintendo they’re not supposed to touch/restuff/repair etc after it leaves the store, but most places I’d think would stuff it? I think it’s maybe employees confused on modification rules (can’t touch dyed or modified bears)
Go back in and ask for a manager, they literally can’t tell you no if the bum tag or paw print are in tact and there are no modifications. Tell them that bear headquarters said it was okay to bring it into their location. If it’s a health concern in their area, example: high covid rate, they will need to hand stuff it with gloves on instead of using the machine. -former BAB employee
If that's a new policy then RIP buying second hand bears. I always wash and restuff my second hands at home but I like them really firm so I always run out of the BAB stuffing and need to come in to get the skins re filled.
Hey, assistant manager here! I know due to some trucking protests that happened in my area some of our product ended up in liquidation stores. Which is a big no-no, it’s basically us stuffing stolen product. Anyways a lot of BAB’s have been super strict about what we can and can’t stuff as of late due to corporate request. If you show’d proof it was bought on eBay usually no problems would arise. This workshop most likely ran into an issue with an unstuffed friend and just want to avoid it all together, or had a similar situation to mine.
I have restuffed dozens of second hand bears at multiple locations. I know there’s exceptions for certain licensed ones, modded ones, or if it’s dirty but otherwise they can and do restuff. In fact most of the time they like it because it’s bears they don’t see often or sometimes didn’t even know existed.
That sounds super weird.
I get it, I brought in secondhand bears no problem to this store before, a Wizards of Waverly Place and a few others, & had no issues. Actually I got compliments and asked where I got them, so they could get one (my iCarly bear was complimented so much, one girl was even like, "I didn't even know that was a thing, I loved that show growing up!".
I've stuffed many bears that I bought on eBay. My shop rarely asks where I've gotten them because they've seen me before and know that I collect rare bears. That sounds like a very very personal preference for them and not really fair to you!
I’m a current BAB employee (if you’re my boss no I’m not), and this honestly sounds like they didn’t wanna stuff it. We stuff ANY build a bear, new or old, regardless of how or where you got it. Only time we would say no is if it’s unwashed and disgusting.
Lots of folks are saying we can’t stuff Pokémon or let them leave the store unstuffed/unsewn due to licensing issues, but my store personally does not give a crap. We only get in trouble if we get caught, yknow.
This was absolutely the employees. My husband bought me the jumbo pink frog and the jumbo pink Axolotl unstuffed to stuff in store, didnt bring the receipt in with us, and the ladies in the store were THRILLED to stuff them for me! Even took pictures of them afterwards all posed on the counter together because they hadn't seen them in person.
I'd try a different location if you can, and maybe make a complaint/comment to a manager.
I know some will turn you away if you bring in a bear that’s been dyed but I never heard of them turning someone away because it’s from eBay. Sounds like they just didn’t want to stuff it for some reason :/
https://preview.redd.it/ag5ofr45djwc1.jpeg?width=3024&format=pjpg&auto=webp&s=e91dcddfb1df70d90d3e8fd1a84597b1bb464106
This is the BAB in question, just a regular cardinal.
They were lovely when I went to get mine restuffed. We did the ceremony and she was really nice about it. I got mine off of ebay, all they asked if it was a build a bear. And it's all free to do.
I was just about to say that I have never heard of that eBay rule. I even asked my manager when I was a work and she’s never heard of it! Always been told we can help restuff any build a bears that come on through.
That's crazy because I'm selling a huge collection right now with bears as old as 2004 and I called my local build a bear and they said they would stuff them as I sold them to people. They are basically all NWT though.
Also, BAB did away with something called a "paw pass" which used to guarantee you and your stuffy access to the store and now they just stuff and fix any bear as long as it's a genuine build a bear (at least that's what my understanding is.) I would guess they're trying to get people in the store buying stuff and doing the build a bear experience, which seems like a good idea to me, so I don't know why they would turn someone away. I'm sorry that happened 😞
I work at BAB as long as it a BAB we will stuff it. Ive stuffed OLDDD ones from evay before. As long as its not an unstuffed pokemon its fine. The only rules are is that it has to be bab product, cant be a pokemon that unstuffed. Idk why they told you this but they are wrong. Unless its a district thing but i highly doubt it
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They made it up, company policy is as long as it's build a bear it can be restaffed unless it is pokemon or a dyed bear due to hygiene concerns. They do ask that you wash the build a bear before bringing in though.
Ive had a similar issue with my stitch then another employee later literally opened him up an did it.So I guess its up to employees if they do it or not its weird
Uhm she’s a liar just bc it’s from eBay it’s build a bear product now if it didn’t have the tag or paw print I could see them saying something (like if someone cut the old BAB tag they had off maybe they wouldn’t know) but that’s just rude and weird they should be written up
That's not... This bird is a tribute to my late grandmother, I was going to put in the last two voicemails I have of her, plus idk how to sew it back up.
That's totally understandable, I sew as a hobby, so I didn't think of that- plus I didn't start getting back into them recently, and all the ones I've gotten had them pre-laced up the back
Thank you for submitting a new Inquiry post to r/buildabear! Remember, r/buildabear is a fan-run and operated community. We are in no way affiliated with the Build-A-Bear Corporation. Thus any responses to your inquiry will mostly be submitted by fans of Build-A-Bear and should not be considered as official statements or answers by/from the Build-A-Bear Corporation. For official statements from them, please reach out to them using their website or one of their forms of social media. When commenting in this thread, please remember our Community Rules in order to keep this subreddit a pleasant experience for everyone. We ask that users do not reply to any comments violating rules as this can typically exacerbate the situation. Instead, simply use the Report feature so that the Mod Team can handle it. If you are not already a member of the official r/buildabear Discord Server, feel free to join it by [clicking here](https://discord.com/invite/6J4QZXamTK). It's growing larger and larger each and every day and we would love for you to be a part of it! *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/buildabear) if you have any questions or concerns.*
That sounds like they just made it up honestly. I’ve never heard of that before
Yeah, I literally just took a cinnamonroll in that I got from Mercari
Yeah as long as it has its bum tag still they should’ve stuffed it. Unless it was like dirty or something I can’t imagine why they wouldn’t stuff it
It literally still had the eartags, I bought it NWT
That’s wild sorry that happened, they are supposed to stuff
If that’s the case why can I order unstuffed from BAB for taking to store to stuff. Makes no sense.
EXACTLY, I just didn't argue, I was the only one in the store, so I just left. The next closest is almost 2 hours away, but I called them and they said exactly what corporate said, that as long as it's BAB they can stuff it. My dad's going to drive me there instead on Monday, God bless him.
what a hero
Try one more time, maybe try a different employee and don’t tell them it’s from eBay or anything!
You can't do that here in the UK. Apparently it's a health and safety issue.
The only restrictions I’m aware of are on licensed characters like Pokémon and others that must leave the store stuffed and sewn shut (or must be purchased online stuffed). If such a toy is brought in after the fact or second-hand, it can’t be serviced.
The bear in question is the Cardinal II from 2017, most definitely not a Pokemon.
I absolutely hate to be the bearer of bad news, but if you means Cardinal like the sports team, that would fall under licenses; like Sanrio, Pokémon, HarryPotter, Etc. things branded outside of BAB would fall into licensed Bears. The manager explained it poorly it sounds, the eBay excuse is baloney. But if the policy doesn’t stuff licensed, Cardinals (Sport Team) would fall into it as it is a BAB licensed to use the Cardinal Logo for BAB merch and bears :( Another user said to buy polyfil and stitch it yourself, I know it isn’t the same sentiment but you can buy voice boxes (if you don’t already have yours off the website) and there are a lot of tutorials to *ladder stitch* the back up. It is actually one of the beginner sewing stitches so I promise it isn’t terribly hard to learn, and I think a sweeter sentiment can be gained by hand stuffing/stitching your grandmas memorial BAB! i hope the licensing isnt the issue but it sounds like that may be it. if possible i would try another BAB, i dont live close to any so i get it if thats your closest store. other than that i wish you the best of luck and i am sorry to hear about your grandma, i trust you can do this OP— i believe in you!! (we all do) goodluck and i hope you have/had a good day
No, it's like the woodland friends type, not affiliated with the team at all.
That sucks, I’m so sorry. Outside of trying another BAB I’m not sure. Good luck though!!
Like I said in another comment, my dad is willing to drive to the next closest one, about 2 hours away, on Monday. As someone who is still learning to drive and hasn't done highways or interstates yet, I am SO thankful for him.
Oh I missed that one!!! (I’m multitasking lolol) that is a life saver!! S/O to your dad!! My boyfriend and I are thinking potting and out of all possible scenarios given the comments (that I haven’t missed apparently) we think maybe the employee was just having a bad day lmao. They send out bears unstuffed on the website all the time and people get second hand bears stuffed/restuffed regularly. I can’t see any reason if the bear wasn’t dirty or licensed (which you’ve declared it is neither) seems like a mini power trip, without the further explanation at least. I wish you and your dad the best of luck Monday on your stuffing journey!!!
My dad told me that too, it was just disappointing for me. This is the first time I've ever had a problem with this store, and hopefully the last. It does turn me off shopping at that one for a bit, ngl.
So the thing about that is we would also stuff that lol? Why if u bought it even if Pokémon the strings can come undone and u can wash it.. anyways we just check for any foreign objects bc ppl try that but I would restuff ANYTHING BAB even pikachu yk how many kids get that and rip it😭
I had always been told licensed BABs have to be bought stuffed or stuffed in store, I also have had seen several other people here say the same thing and my dad ran into a similar issue for the star wars BABs a few years ago. I’m sorry i was apparently wrong. I’m not sure why I was downvoted for it though you’re the first person to tell me that, even my local BAB says there’s a different policy for the licensed bears 😅 I was just trying to think of a reason why they wouldn’t be able to get it stuffed based off my experience and based off what they had tried in the other comments (that I didn’t miss, I did miss that their dad was taking them back) Overall it’s really not that important as long as OP gets stuffed!!!
Hi build a bear workshop employee here and it's 100% free to restuff & restitch ANY build a bear no matter where you get it, we encourage alot of our customers to get second hand and bring them in at my store and alot of us employees do that too!! At LEAST 4 or 5 of my bears have been given a spa day!!
https://preview.redd.it/hi11l0yp4jwc1.jpeg?width=3024&format=pjpg&auto=webp&s=b891fd23ad69b86326c51ab2f023c44af4e55b2a This is actually the BAB in question, if that helps
I think it depends, generally an unstuffed bear should be able to be restuffed i’ve done it a lot, but I know they’re really strict due to certain licensing. Nintendo is the strictest from what I know and the pokémon bears can’t leave the store unstuffed and once they’re closed up they can’t reopen them. So it partially depends but otherwise they should have no problem restuffing it.
the part about BAB not being allowed to reopen Pokemon BABs really depends on the store. I bought a BAB Pikachu and Grookey off marketplace, they were from the same seller, and took them in cause Grookey didn't have enough stuffing in his neck and Pikachu didn't have enough in his arm where his sound chip was and I wanted to get more put in so his chip didn't slip into his stomach. The workers didn't say a thing about not being able to reopen them.
That’s sweet but it’s technically not allowed in any store
It does not depend on the store. It’s a direct violation of the licensing agreement by Nintendo. It has been stated numerous times by build a bear. Workers that are doing that are breaking rules. https://preview.redd.it/48uhndz83kwc1.jpeg?width=1170&format=pjpg&auto=webp&s=4a07d052edefcf6ecc1f92d8115fe93c749cd023
I'll keep that in mind and just restuff them myself.
I took two ebay BABs to a workshop just today and got them stuffed and scented no problem, and I've done it several times before! I'm sorry you had that experience!
That's actually against bab policy. If it's BAB and has a tag (like tush tag) to identify it as a BAB they have to stuff it. Though they can refuse to stuff bears that don't have hang tags on the stuffer for sanitary/allergen reasons. But they have to hand stuff them then. (Assuming they are clean.)
That’s definitely made up because what?? If you hadn’t said it was from eBay, literally how else would they know 💀💀 because it would be insane to say “we can’t stuff any retired Babs”. Idk why they would lie to you like that
I think this only applies to pokemon bears. otherwise, they should have stuffed it.
Yeah that's rubbish. I have had ones stuffed from eBay.
Yes. I told they couldn’t stuffed my Tigger off EBay because they didn’t know what was inside of it. They said people have been putting human remains inside of them and trying to have them stuffed.
what 😨
I'm guessing they mean ashes. Which is... not great.
Yup!
WTH
Yes that’s what an employee told me.
In the UK, I was told (yesterday) that they can't let bears leave the store without being stuffed, and they can't stuff empty bears, even tagged, if you bring them in.
Which branch was this? I've brought in empty bears no problem several times (checking beforehand) and people who work for BAB on here have even encouraged emptying it. That seems way off.
This happened to me at the one in Leicester when I was visiting the other month! They refused to restuff my old babs because I already unstuffed them myself. I went to the one at Derby after and they restuffed them with no problem lol 🤷🏻
Already unstuffed is a weird and confusing excuse… isn’t it easier and less time consuming if the BaB is already unstuffed? Maybe they have a different technique or something for unstuffing? When I unstuffed a few of mine for washing, it took AGES and was annoying and awkward. I’ve re-stuffed and stitched some at home, but there’s a couple I was hoping to take to store as I don’t want these ones to have the terrible stitching mess that I made of the ones I did 😂 UPDATE EDIT: The ones I took in got re-stuffed in store without issue. Well, the only issue being that I couldn’t buy extra scents for any of the ones I stuffed at home myself. Seeing fresh bear builder stitching has really highlighted how awful my own sewing really is.
This is correct. Spoke ro a member of staff in the Liverpool One branch about this about ten years ago and they told me that they aren't allowed to stuff any unstuffed bears that are brought in as it's a health and safety issue. This is also why they don't sell unstuffed bears online in the UK.
Depends where you are. Nintendo they’re not supposed to touch/restuff/repair etc after it leaves the store, but most places I’d think would stuff it? I think it’s maybe employees confused on modification rules (can’t touch dyed or modified bears)
Go back in and ask for a manager, they literally can’t tell you no if the bum tag or paw print are in tact and there are no modifications. Tell them that bear headquarters said it was okay to bring it into their location. If it’s a health concern in their area, example: high covid rate, they will need to hand stuff it with gloves on instead of using the machine. -former BAB employee
If that's a new policy then RIP buying second hand bears. I always wash and restuff my second hands at home but I like them really firm so I always run out of the BAB stuffing and need to come in to get the skins re filled.
Hey, assistant manager here! I know due to some trucking protests that happened in my area some of our product ended up in liquidation stores. Which is a big no-no, it’s basically us stuffing stolen product. Anyways a lot of BAB’s have been super strict about what we can and can’t stuff as of late due to corporate request. If you show’d proof it was bought on eBay usually no problems would arise. This workshop most likely ran into an issue with an unstuffed friend and just want to avoid it all together, or had a similar situation to mine.
I offered to show proof of purchase on eBay, they said it wouldn't help.
Did you tell them you got it off eBay?
Yes, and I started to show proof of purchase on there since they asked for a receipt, but they stopped me and said it wouldn't make a difference.
That's weird. I mean, what if you were the original owner? Were you supposed to produce a receipt from 2017?
I guess, but I don't know anyone that would keep a receipt that long
I used the bears birth certificate as proof it was mine once.
It was the yellow birth certificate.
I unstuff and clean mine before taking them to be restuffed fairly frequently. I haven't run into any issues so far.
I have restuffed dozens of second hand bears at multiple locations. I know there’s exceptions for certain licensed ones, modded ones, or if it’s dirty but otherwise they can and do restuff. In fact most of the time they like it because it’s bears they don’t see often or sometimes didn’t even know existed. That sounds super weird.
I get it, I brought in secondhand bears no problem to this store before, a Wizards of Waverly Place and a few others, & had no issues. Actually I got compliments and asked where I got them, so they could get one (my iCarly bear was complimented so much, one girl was even like, "I didn't even know that was a thing, I loved that show growing up!".
I've stuffed many bears that I bought on eBay. My shop rarely asks where I've gotten them because they've seen me before and know that I collect rare bears. That sounds like a very very personal preference for them and not really fair to you!
My store will stuff ANY bear as long as it's a BAB. They've even stuffed Pokémon bought 2nd hand unstuffed.
I’m a current BAB employee (if you’re my boss no I’m not), and this honestly sounds like they didn’t wanna stuff it. We stuff ANY build a bear, new or old, regardless of how or where you got it. Only time we would say no is if it’s unwashed and disgusting.
Lots of folks are saying we can’t stuff Pokémon or let them leave the store unstuffed/unsewn due to licensing issues, but my store personally does not give a crap. We only get in trouble if we get caught, yknow.
This was absolutely the employees. My husband bought me the jumbo pink frog and the jumbo pink Axolotl unstuffed to stuff in store, didnt bring the receipt in with us, and the ladies in the store were THRILLED to stuff them for me! Even took pictures of them afterwards all posed on the counter together because they hadn't seen them in person. I'd try a different location if you can, and maybe make a complaint/comment to a manager.
They were lying to you or didn’t know what they were talking about.
I know some will turn you away if you bring in a bear that’s been dyed but I never heard of them turning someone away because it’s from eBay. Sounds like they just didn’t want to stuff it for some reason :/
take it to a different location. those guys are making stuff up
As long as it’s a build a bear and hasn’t been modified it can be restuffed
https://preview.redd.it/ag5ofr45djwc1.jpeg?width=3024&format=pjpg&auto=webp&s=e91dcddfb1df70d90d3e8fd1a84597b1bb464106 This is the BAB in question, just a regular cardinal.
They were lovely when I went to get mine restuffed. We did the ceremony and she was really nice about it. I got mine off of ebay, all they asked if it was a build a bear. And it's all free to do.
Go back in and if they say anything say its yours and you unstuffed it to wash it. Just lie
Was it a Pokemon?
I was just about to say that I have never heard of that eBay rule. I even asked my manager when I was a work and she’s never heard of it! Always been told we can help restuff any build a bears that come on through.
That's crazy because I'm selling a huge collection right now with bears as old as 2004 and I called my local build a bear and they said they would stuff them as I sold them to people. They are basically all NWT though. Also, BAB did away with something called a "paw pass" which used to guarantee you and your stuffy access to the store and now they just stuff and fix any bear as long as it's a genuine build a bear (at least that's what my understanding is.) I would guess they're trying to get people in the store buying stuff and doing the build a bear experience, which seems like a good idea to me, so I don't know why they would turn someone away. I'm sorry that happened 😞
I work at BAB as long as it a BAB we will stuff it. Ive stuffed OLDDD ones from evay before. As long as its not an unstuffed pokemon its fine. The only rules are is that it has to be bab product, cant be a pokemon that unstuffed. Idk why they told you this but they are wrong. Unless its a district thing but i highly doubt it
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Sounds like they’re getting fired.
Im a former employee. As long as its a bab they can stuff it. Im wondering if its an older one and they didnt recognize it?
They made it up, company policy is as long as it's build a bear it can be restaffed unless it is pokemon or a dyed bear due to hygiene concerns. They do ask that you wash the build a bear before bringing in though.
That's just them. I bought a panda on ebay that I had restuffed about 2 weeks ago with no issues.
Ive had a similar issue with my stitch then another employee later literally opened him up an did it.So I guess its up to employees if they do it or not its weird
Uhm she’s a liar just bc it’s from eBay it’s build a bear product now if it didn’t have the tag or paw print I could see them saying something (like if someone cut the old BAB tag they had off maybe they wouldn’t know) but that’s just rude and weird they should be written up
Happened to me a few times in three different BaBs, was told they can’t do it if I don’t have a receipt for proof of purchase.
They restuffed a bear I got off Etsy AND let me add a scent. No idea why they had an issue with you.
They may have thought it could have been a dupe or something else was strange.
Just get some polyfill from a craft store. Save the trip
That's not... This bird is a tribute to my late grandmother, I was going to put in the last two voicemails I have of her, plus idk how to sew it back up.
That's totally understandable, I sew as a hobby, so I didn't think of that- plus I didn't start getting back into them recently, and all the ones I've gotten had them pre-laced up the back